We are committed to building world-class center of excellence with positive, enthusiastic, energetic and supportive team members. We embrace Western Digital core values which are Think big, Make it happen and Do it together. We are process oriented and work diligently towards targets.
We are looking for a talent who commits to contribute his/her talent to the team and develop his/her career together with Western Digital. The role is encouraged to evolve rapidly through experience of a fast-paced multinational environment, dynamic business initiatives and continuous process improvement & automation.
As the Director of Global COE, you will be responsible for overseeing the end-to-end processes within COE. You will lead a team to optimize workflows, ensure compliance with organizational policies, and collaborate with stakeholders to guarantee the on-time delivery of quality services. A focus on process automation, operational efficiency, and cross-functional collaboration will be key to success in this role. This role will manage a team of approximately 15 accountants, with 3 direct reports.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Develop and implement the overall strategy and vision for the COE, aligning with the organization’s goals and objectives.
- Lead the COE team in delivering high-quality financial and accounting services, ensuring best practices are followed.
- Establish and communicate clear objectives, KPIs, and performance metrics to the team, fostering a culture of accountability and continuous improvement.
- Ensure efficient and accurate processing of transactions, maintaining adherence to internal controls, compliance standards, and legal requirements.
- Implement and manage standardized processes, procedures, and systems to ensure efficiency, quality, and data integrity across the COE.
- Monitor service delivery performance, identify areas for improvement, and drive initiatives to enhance operational efficiency and customer satisfaction.
- Lead, coach, and develop a diverse team of professionals, ensuring a positive work environment and fostering career development opportunities.
- Implement training programs to upskill staff and improve competencies in key areas, including technology, compliance, and service excellence.
- Identify opportunities for process improvements, automation, and digital transformation within the COE to optimize service delivery and reduce costs.
- Oversee the implementation of new technologies, tools, and systems, ensuring smooth integration and minimal disruption to operations.
- Champion a culture of continuous improvement, encouraging innovation and the use of data analytics to inform decision-making and process enhancements.
- Act as a key point of contact for business units, ensuring effective communication and service delivery that meets the needs of internal stakeholders.
- Collaborate with other departments and business units to understand requirements, resolve issues, and ensure alignment with company objectives.