Total 21 workforce administration job vacancies in Petaling Jaya, Shah Alam, Mid Valley City,Kuala Lumpur

Location: KL ECO CITY

Job Type: Full-time

Job Overview:

We are seeking an organized and proactive recruiter to source and coordinate part-time sorters for peak periods. The ideal candidate will work closely with our client to ensure part-time sorters are scheduled and report to work during a few key periods each month. The recruiter must efficiently allocate sorters across multiple shifts, including non-office hours, weekends, and public holidays.

Key Responsibilities:

• Source and recruit part-time sorters during peak periods
• Coordinate and schedule sorters into shifts that support operational needs, including non-office hours, weekends, and public holidays.
• Work closely with the client to understand their sorter requirements and ensure timely reporting of sorters to their assigned shifts.
• Manage and maintain an accurate sorter roster to ensure smooth shift coverage.
• Communicate with candidates effectively to confirm their availability and ensure they are informed about shift schedules.
• Handle last-minute changes and replacements for shifts, ensuring no disruptions to workflow.

Requirements:

• Proven experience in recruitment or a similar role, preferably in logistics or a fast-paced environment.
• Strong organizational skills with attention to detail in shift planning and scheduling.
• Ability to manage multiple candidates and schedules simultaneously.
• Excellent communication and interpersonal skills to liaise with candidates and client management.
• Ability to work under pressure and meet tight deadlines, especially during peak periods.
• Willingness to work flexibly, including after office hours, weekends, and public holidays.

• Opportunity to work in a dynamic environment with a leading company in the logistics sector.
• Be part of a growing team focused on meeting the needs of fast-paced operations.
• Competitive compensation and benefits.

Join Us in Revolutionizing the Parking Experience!

We are a leading provider of cashless parking payment solutions and are looking for an enthusiastic and IT-savvy Business Operation Executive to join our team. As a key player in our operations, you will contribute to the seamless delivery and execution of parking payment solutions across the country, working closely with various stakeholders to drive efficiency, innovation, and customer satisfaction.

If you are a proactive individual with a passion for technology and operations, this is the perfect opportunity for you!

Key Responsibilities:

• Operational Management: Oversee the day-to-day operations of the cashless parking payment systems, ensuring smooth functionality and quick resolution of any issues.
• System Monitoring & Troubleshooting: Monitor and troubleshoot payment platforms, ensuring system uptime, efficiency, and a seamless customer experience. Collaborate with the IT team to resolve technical issues.
• Customer Support: Provide exceptional support to both clients and users by addressing inquiries, concerns, and technical difficulties related to the cashless parking system.
• Business Analysis & Reporting: Analyze usage data, trends, and operational performance. Prepare reports on system performance, user feedback, and key metrics to improve service delivery.
• Process Improvement: Continuously evaluate and improve internal processes related to payment solutions and platform functionalities, enhancing user experience and operational efficiency.
• Collaboration with Partners: Liaise with parking operators, technology providers, and other external partners to ensure the integration and smooth deployment of payment systems.
• Compliance & Security: Ensure all transactions comply with regulatory standards and industry best practices for payment security and privacy.

Requirements:

• Education: Degree in Information Technology, Business Administration, Engineering, or related field.
• Experience: Minimum 2 years of experience in business operations, preferably in tech-driven solutions, mobile apps, or payment systems.
• Technical Skills:
• Proficient in IT systems, digital payment solutions, and mobile applications.
• Familiar with software troubleshooting and basic system maintenance.
• Experience in data analysis, reporting tools, and understanding system performance metrics.
• Problem-Solving Skills: Strong ability to analyze issues, develop solutions, and execute changes to improve system performance.
• Communication Skills: Excellent written and verbal communication in Bahasa Malaysia and English. Mandarin is an advantage.
• Self-Motivated: Ability to work independently and manage multiple tasks efficiently.
• Customer-Focused: A service-oriented mindset with a passion for delivering outstanding experiences.
• Desirable Skills:
• Experience with cashless payment systems, mobile payment platforms, or fintech solutions.
• Familiarity with API integrations, data analytics, or cloud technologies.

Perks & Benefits

• Medical insurance
• Open culture
• Personal development opportunities

DUTIES AND RESPONSIBILITIES

1. Accept sales enquiry and check availability of machines
2. Responsible to issue quotations and follow-up with customers
3. Reserve machines for customers once PO received
4. Coordinate work schedule with technical team for the coming days
5. Update customer list for any usage extension or return of machines
6. Keep an organized file system for sales documents e.g. invoices and quotations
7. In-charge of sales collaterals to ensure stocks are sufficient and ready for sales team
8. Serves as a liaison and primary point of contact between company and customers
9. Performs other related duties as assigned

QUALIFICATIONS

1. Prefer 2 years working experience in similar industry or equivalent. Fresh graduates are also encouraged to apply.
2. Possess Certificate, Diploma or Degree in Business / Secretarial courses or equivalent
3. Fluent in Bahasa Malaysia and English. Mandarin and its various dialects would be an added advantage
4. Communicate effectively through oral and written documents
5. Good knowledge of Microsoft Office (Excel, Words, PowerPoint)
6. Must be customer focus and able to provide solution to customers
7. Possess the energy and personality to meet and communicate to a wide spectrum of personalities with ease.
8. Able to multi-task and handle multiple projects simultaneously
9. Work independently and as a member of a team

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

地點：吉隆坡生態城

工作類型：全職

職位概述：

我們正在尋找一位有組織且積極主動的招募人員，以在高峰時期尋找和協調兼職分類員。理想的候選人將與我們的客戶密切合作，確保兼職分類員在每月的幾個關鍵時期得到安排和註冊。招募人員必須在多個班次中有效地分配分類員，包括非辦公時間、週末和公共假期。

主要職責：

• 在高峰期尋找並招募兼職分類員
• 協調分類員並安排其輪班，以支援營運需求，包括非辦公時間、週末和公共假期。
• 與客戶密切合作，了解他們的分揀機要求，並確保分揀機及時報告其指定的班次。
• 管理和維護準確的分類員名冊，以確保平穩的輪班覆蓋。
• 與候選人進行有效溝通，以確認他們的空閒時間並確保他們了解輪班時間表。
• 處理最後一刻的變更和班次更換，確保工作流程不會中斷。

要求：

• 在招聘或類似職位方面擁有豐富的經驗，最好是在物流或快節奏的環境中。
• 強大的組織能力，注重輪班計畫和調度的細節。
• 能夠同時管理多個候選人和日程安排。
• 具有出色的溝通和人際交往能力，能夠與候選人和客戶管理人員聯絡。
• 能夠在壓力下工作並在緊迫的期限內完成任務，尤其是在高峰時期。
• 願意彈性工作，包括下班時間、週末和公共假期。

• 有機會在充滿活力的環境中與物流行業的領先公司一起工作。
• 成為不斷成長的團隊的一員，專注於滿足快節奏營運的需求。
• 有競爭力的薪資和福利。

Job Description

• Assist the Project Manager / Construction Manager on the project site works progress and delivery.
• Liaise with client's representatives with regards to all site matters with proper documentation.
• Coordinate with the main contractor / subcontractors / consultant with the delivery of products and installation works.
• Liaise with suppliers/subcontractors on submission for approval and procurement of materials and products.
• To crosscheck and submit all documents required for materials submission, shop drawings, and as build drawing submission in team binder.
• Review of consultant’s documents for discrepancies.
• To issue correspondence letter regarding for the site works matters.
• Attend site meeting if required.
• Responsible for monitoring the daily process and progress at the project site.
• Carry out inspection of purchased materials delivered to the project site.
• Identify and records quality control problems during production or site work.
• Responsible for determining the cause of the quality problem and initiate corrective action.
• All site administration works
• Other duties to be performed as and when required  

Minimum Education & Experience

• Higher Diploma / Certificate in Building / Architecture Studies or equivalent
• 3 – 5 years working experience in construction field
• Effectively bilingual with good verbal and writing skills
• Proficiency in MS Office application
• Possess CIDB qualification.
• Independent, proactive, technically competent and team player with good interpersonal and communication skills.
• Possess teamwork spirit, problem solving skills and able to work independently.
• Able to speak, read and write in English, Mandarin, Bahasa Malaysia. (in order to liaise with the English & Mandarin speaking officer / vendors)

Skills & Knowledge Required

• Well verse with the use of Microsoft Excel, Words, Autocad, etc.
• Strong analytical and problem solving skills and meticulous.
• Proven experience working as a Project Coordinator, preferably in the ID contractor industry.
• Good knowledge in construction activities processes.
• Ability to work well in a team and independently, managing multiple projects simultaneously.
• Be a team player, proactive and systematic in your approach
• Candidate with ID and facade works knowledge will be an advantage

職位描述

• 協助專案經理/施工經理處理專案現場工程進度和交付。
• 就所有現場事宜與客戶代表聯絡並提供適當的文件。
• 與主承包商/分包商/顧問協調產品交付和安裝工程。
• 與供應商/分包商聯絡，提交材料和產品的批准和採購。
• 交叉檢查並提交團隊活頁夾中提交資料、施工圖和施工圖所需的所有文件。
• 審查顧問文件是否有差異。
• 就工地工程事宜發出信函。
• 如果需要，參加現場會議。
• 負責監控專案現場的日常流程和進度。
• 對運抵工程現場的採購資料進行檢查。
• 識別並記錄生產或現場工作期間的品質控制問題。
• 負責確定品質問題的原因並採取糾正措施。
• 所有網站管理工作
• 其他需要時應履行的職責

最低教育程度和經驗

• 建築/建築研究高級文憑/證書或同等學歷
• 3 – 5年建築領域工作經驗
• 有效的雙語能力，具有良好的口語和寫作能力
• 熟練MS Office應用程式
• 擁有CIDB資質。
• 獨立、積極主動、技術能力強、具備團隊合作精神，具備良好的人際溝通與溝通能力。
• 具有團隊合作精神、解決問題的能力並且能夠獨立工作。
• 能夠說、讀、寫英語、華語、馬來語。 （以便與英語和普通話官員/供應商聯絡）

所需技能和知識

• 熟練使用 Microsoft Excel、Words、Autocad 等。
• 分析解決問題能力強，工作細緻。
• 擁有擔任專案協調員的豐富經驗，最好是在 ID 承包商行業。
• 良好的施工活動流程知識。
• 能夠很好地團隊合作和獨立工作，同時管理多個專案。
• 成為團隊合作者，積極主動且有系統地對待你的方法
• 具有 ID 和外牆工程知識的候選人將優先

• Position: Administration Support Executive.
• Salary: RM 2500-3500.
• Job location: Petaling Jaya, Shah Alam, Mid Valley City,Kuala Lumpur.

Introduction

Chrisjac is an established recruitment firm,servicing corporate clients in Malaysia for three decades in staffing industry. As part of providing value-added recruitment services, Chrisjac is currently seeking capable and suitable Malaysians to fill several administrative support roles within the Klang Valley, i.e Petaling Jaya, Shah Alam , Mid Valley City, Kuala Lumpur areas. Our clients are engaged in different business activities/industries such as international logistics, loyalty program services and business services.

About the job/Role

The vacancies available are full-time permanent positions. 

The role is primarily office based where the incumbents (job holders) will be responsible for providing administrative support role to the overall business operation activities. The role is challenging as you will handle a variety of responsibilities ranging from generating documents to attending to customer requests. The job would suite a matured outgoing person who enjoys a highly diverse work environment, can easily handle a variety and wide range of office activities.

Requirements/Candidate profile

The successful candidates for the role should fulfill the following criteria/requirements:

*Malaysians who are energetic and enthusiastic person age between 23 to 40.

*Possess minimum SPM or Diploma qualification.

*Strong verbal and written communication skills, especially able to communication in fluent English; plus conversant in BM and Mandarin.

*Intermediate computer skills,including MS Office and Internets applications.

HOW TO APPLY

Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may choose to apply through JOBSTORE by clicking the Apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at: jobs@chrisjac.com.my

More jobs from Chrisjac

More job openings are available from Chrisjac. To learn more about all of the career opportunities that Chrisjac can offer,please visit our website at www.chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

• 職位：行政支援主管。
• 薪資：RM2500-3500。
• 工作地點：八打靈再也、莎阿南、谷中城、吉隆坡。

介紹

Chrisjac 是一家成熟的招聘公司，在人力資源行業為馬來西亞的企業客戶提供服務三十年。作為提供增值招聘服務的一部分，Chrisjac 目前正在尋找有能力且合適的馬來西亞人來填補巴生谷地區的多個行政支援職位，即八打靈再也、莎阿南、谷中城、吉隆坡地區。我們的客戶從事不同的商業活動/行業，例如國際物流、忠誠度計畫服務和商業服務。

關於工作/角色

可用的職位空缺是全職永久職位。

該職位主要是辦公室職位，任職者（在職人員）將負責為整體業務營運活動提供行政支援。該角色具有挑戰性，因為您將處理各種職責，從生成文件到滿足客戶請求。這項工作適合成熟的外向人士，喜歡高度多樣化的工作環境，可以輕鬆處理各種廣泛的辦公室活動。

要求/候選人簡介

該職位的成功候選人應符合以下標準/要求：

*馬來西亞人是充滿活力和熱情的人，年齡在23至40歲之間。

*至少擁有SPM或文憑資格。

*較強的口頭和書面溝通能力，尤其能夠用流利的英語進行溝通；加上精通國語和普通話。

*中級電腦技能，包括MS Office和互聯網應用程式。

如何申請

特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以選擇透過JOBSTORE進行申請，點選「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件直接將簡歷轉發給我們的CHRISJAC ： jobs@chrisjac.com.my

克里斯雅克 的更多職位

Chrisjac 提供更多職缺。要了解有關 Chrisjac 可以提供的所有職業機會的更多信息，請訪問我們的網站www.chrisjac.com.my

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

[Immediate Job in International logistics]

• Position: Freight Forwarding Administration Executive.
• Salary: RM 2800-4000.
• Location: Kelana Jaya (5-day week), Petaling Jaya

Chrisjac Recruitment is currently working with our long standing corporate client, a reputable international logistics freight forwarder in seeking passionate freight logistics professional to join their strong and dedicated team in Petaling Jaya. With their head office at Kelana Jaya and a branch office at Klang and several overseas agency network,they boast a professional paperless working environment ,the latest industry software (Cargowise), a very stable team of customer oriented staff and an excellent reputation in the market place.

Job Description:

The Freight Forwarding Administrator functions as an interface between international and domestics service providers and within broader business.

As the Freight Forwarding Administrator, you will be working within a close and supporting team environment within the Export department. Overall, you will be providing your assigned clients base guiding them through a seamless shipping and logistics process and be the link between both internal departments and external service providers.

The role will include handling export shipments for all LCL clientele, from freight bookings, allocations to final delivery and cargo received to clients in overseas.

Duties will entail and involve the following role process:

• Receiving and processing bookings of shipments.
• Coordinating bookings with shipping liners.
• Liaising and coordinating with clients, shipping carriers and overseas agents.
• Preparing relevant export documentation.
• Preparing freight/shipping rates, raising and issuing invoices.

The candidate

The ideal candidates would have a proven track record of some 2-3 years of freight operations experience in handling exports/imports sector, including recent experience with an export operations role within forwarding or with a co-loader. In this connection, candidate with strong understanding of international shipping and also domestic transport will be highly advantageous to fill this role.

The successful candidates for this role will require good communication skills and the ability to negotiate and accurate comprehend information is imperative as you will liaise with a variety of stakeholders to collectively produce the desired outcome for the business clients.

This job opening presents an excellent opportunity to align oneself with one of the established international logistics service providers in Malaysia. Candidates who meet the criteria outlined above are encouraged to apply and make a positive progression change to your career in logistics industry.   

Apply for the job:

Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may choose to apply online through JOBSTORE by clicking the Apply button to submit your application.

Alternatively, passionate candidates may forward a copy of your resume directly to us at CHRISJAC via our E-mail: jobs@chrisjac.com.my

The role is immediately available and suitable candidate(s) will be invited for interview promptly. As part of screening process, Chrisjac will be contacting suitable candidates within one working week of application to schedule interview in Kelana Jaya.

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

【國際物流即時工作】

• 職位：貨運代理行政主管。
• 薪資：RM2800-4000。
• 地點：八打靈再也 Kelana Jaya（每週工作 5 天）

Chrisjac Recruitment 目前正在與我們的長期企業客戶（著名的國際物流貨運代理）合作，尋找充滿熱情的貨運物流專業人士加入他們在八打靈再也強大而敬業的團隊。總部位於格拉那再也，巴生分公司以及多個海外代理商網絡，擁有專業的無紙化工作環境、最新的行業軟體（Cargowise）、非常穩定的以客戶為導向的員工團隊以及良好的市場聲譽。

職位描述：

貨運代理管理員充當國際和國內服務提供者之間以及更廣泛的業務範圍內的介面。

身為貨運代理管理員，您將在出口部門內緊密且支援的團隊環境中工作。總體而言，您將為指定的客戶群提供指導，指導他們完成無縫的運輸和物流流程，並成為內部部門和外部服務提供者之間的紐帶。

該職位將包括為所有拼箱客戶處理出口貨運，從貨運預訂、分配到最終交付以及向海外客戶接收貨物。

職責將涉及以下角色流程：

• 接收和處理貨運預訂。
• 與航運公司協調預訂。
• 與客戶、運輸公司和海外代理商聯絡和協調。
• 準備相關出口文件。
• 準備運費/運費，開立和開立發票。

候選人

理想的候選人應擁有約 2-3 年處理出口/進口部門的貨運運營經驗，包括最近在貨運代理或聯合裝載機中擔任出口運營角色的經驗。在這方面，對國際航運和國內運輸有深入了解的候選人將非常有利於填補這一職位。

該職位的成功候選人需要良好的溝通技巧、談判能力和準確理解資訊的能力，因為您將與各種利害關係人聯絡，共同為業務客戶提供所需的結果。

此職缺提供了一個與馬來西亞知名國際物流服務提供者之一結盟的絕佳機會。我們鼓勵符合上述標準的候選人申請並為您在物流行業的職業生涯做出積極的進展改變。

申請職位：

特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以選擇透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。

或者，熱情的候選人可以透過我們的電子郵件直接將您的履歷轉發給CHRISJAC ： jobs@chrisjac.com.my

該職位立即可用，合適的候選人將立即被邀請參加面試。作為篩選過程的一部分，Chrisjac 將在申請後的一個工作週內聯繫合適的候選人，以安排在 Kelana Jaya 進行面試。

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

Reporting to the Associate Director of Client Operations, you will:

• Provide a full range of fund accounting services to hedge fund clients, including NAV preparation, reviewing corporate actions, verifying security pricing, performing cash and security position reconciliations.
• Provide a complete range of fund administration services to hedge fund clients and investors, including compliance procedures, working with investment managers, brokers, custodians and auditors.
• Provide customer service to hedge fund managers and investors.
• Participate in multiple system improvement projects and automation projects

Reporting to the Senior Associate Director, Client Operations, a list of your responsibilities will include: 

• Manage a team of fund accountants responsible for client deliverables such as NAV production, financial statements and associated reports;
• Ensure the team is trained, engaged and as efficient as possible in achieving organizational goals.
• Partner with investment managers, brokers and auditors for daily operational issues;
• Work with other teams, such as IO, finance, regulatory reporting and banking to ensure all deliverables are met
• Participate in multiple system improvement projects, global and local plans and identifying and building on efficiency improvements
• Ensure the accuracy of client deliverables prepared by your team while observing service level agreement timelines.
• Maintain responsibility for the audit process, prepare financial statements or review such if prepared by other parties.
• Ensure all processes are performed following operational controls as stipulated in SOC1 and all relevant checklists are completed.
• Ensure all fees are billed on time and collected promptly for their assigned team.
• Participate in different system projects and contribute to idea generation for future process or technological improvements.
• Any other ad-hoc tasks as needed by our clients, organization, or employees on their team.

This position will have the primary responsibility of managing fund accounting team(s) providing the full range of fund administration services to private equity and hybrid funds. A partial list of responsibilities and skills includes:

• Manage a team of accountants responsible for client deliverables such as NAV production, financial statements and associated reports and assist with the review process.
• Manage client relationships and client queries and help to resolve issues/queries raised by our clients. 
• Ensure the service level agreement and accuracy of client deliverables prepared by their team.
• Ensure that the team is trained, engaged and as efficient and effective as possible in achieving organizational goals.
• Help with the coordination of resources and make sure that appropriate cross training and coverage is in place to meet client and organizational expectations for deliverables.
• Oversea the audit process, prepare financial statements or review such if prepared by other parties.
• Ensure all processes are performed following operational controls as stipulated in SOC1 and all relevant checklists are completed.
• Ensure all fees are billed on time and collected promptly for their assigned team.
• Participate in multiple system initiatives and projects and contribute to idea generation for future process or technological improvements. Expected to participate on both a local and global level.
• Perform other duties as assigned and incidental to the work described above.

The Associate primary responsibility will be to provide administrative assistance to the Client Account Management Team and will play a crucial role in delivering exceptional services to our clients. You will be responsible for assisting with various tasks related to client communication, account management, and administrative duties. A partial list of responsibilities and skills includes:

• Provide administrative support to the client account managers, including preparing documents, reports, and presentations.
• Organize and maintain client files, records, and databases.
• Assist in managing client accounts, including updating account information.
• Preparation of key performance indicators reports.
• Coordinate and schedule client meetings and appointments.
• Work closely with the client account managers to ensure all client needs are met efficiently and effectively.
• Identify and highlight opportunities for internal process improvement and increase in efficiency.
• Conducting research and analysis to support the development of client strategies.
• Participate in team meetings and contribute ideas for improving client services and operational efficiency.
• Perform other duties as assigned and incidental to the work described above.

• Manage a team of fund accountants responsible for client deliverables such as NAV production, financial statements and associated reports;
• Ensure the team is trained, engaged and as efficient as possible in achieving organizational goals.
• Partner with investment managers, brokers and auditors for daily operational issues;
• Work with other teams, such as IO, finance, regulatory reporting and banking to ensure all deliverables are met
• Participate in multiple system improvement projects, global and local plans and identifying and building on efficiency improvements
• Ensure the accuracy of client deliverables prepared by your team while observing service level agreement timelines.
• Maintain responsibility for the audit process, prepare financial statements or review such if prepared by other parties.
• Ensure all processes are performed following operational controls as stipulated in SOC1 and all relevant checklists are completed.
• Ensure all fees are billed on time and collected promptly for their assigned team.
• Participate in different system projects and contribute to idea generation for future process or technological improvements.
• Any other ad-hoc tasks as needed by our clients, organization, or employees on their team.

1. Acquire and manage quotation from suppliers.
2. Responsible for purchase order preparation and relevant purchasing processes in M-tech System including goods receiving.
3. Update, maintain and document purchasing records and database in the system and hardcopy.
4. Monitor and coordinate deliveries of items to ensure that all items are delivered on time.
5. Working closely with requestor to enhance product knowledge to ensure specification of the product or items requested meeting requirements as set forth by the  management.
6. Apply new supplier master code for JDE and M-tech system.
7. Chasing payment on behalf of supplier.
8. Assist HQ liaise with supplier pertaining to direct payment matters such as get the bank statement, SSM certificate, GST questionnaire form, direct payment form from supplier.
9. To order printed form such as purchase order form, letter head and requisition order form from HQ.

Who are we seeking?

We are seeking a dynamic and experienced Enterprise Account Manager to oversee key account management, drive lead generation, manage sales operations, and support business development initiatives on a daily basis.

About us:

We are recruiting on behalf of a leading global company at the forefront of electrical and digital infrastructure innovation for over 160 years. This organization delivers cutting-edge solutions for energy efficiency and intelligent building management.

What will you do?

• Build strong client relationships to ensure satisfaction and retention.
• Generate leads and pursue new business opportunities to grow the client base.
• Manage sales operations to hit revenue targets.
• Drive business development and support project-based sales.
• Work with internal teams to align business goals and client needs.

What we are looking for:

• Minimum of 4 years of experience in account management and business development.
• Knowledge of data center solutions and technologies is an advantage.
• Fluent in English and Mandarin
• Proven skills in lead generation and sales.
• Strong experience in sales operations.
• Excellent interpersonal and communication skills.
• Ability to thrive in a fast-paced work environment.
• Bachelor's degree in IT, Engineering, or a related field.

What’s in store for you?

Salary: RM5,000 to RM9,000 (inclusive of allowances)

Allowances:

• RM700 (Klang Valley)
• RM50 (Toll)

• Petrol Card
• Company Phone
• Commission structure based on project achievements

Your assignment

• Leads, coaches and develops a team of co-workers by creating and implementing a structured information flow to achieve alignment in all relevant lease administration processes related topics.
• Ensures efficient and timely lease contracts and other relevant document signing processes.
• Responsible for ensuring process efficiency by regular efficiency analysis of the lease administration and tenant operation processes.
• Responsible for leading tenant coordination processes, guidelines, and manuals to smooth tenants’ opening in the shopping centres.
• Responsible to lead and support design guidelines revision and deliverables.
• Contributes to current/new systems and database development.
• Responsible to guarantee and organise high quality data to support reports and analytics.
• Responsible to ensure governance compliance with the mandatory legislation and internal Ikano rules and regulations
• Prepare, propose and manage the Department travelling an expenses budget
• Responsible for developing, issuing, distributing and implementing instructions and template for development of lease strategies/yearly lease plans/budget and/or any lease development

As the Workforce Analyst at Keypath Education, you will provide deeper insights to our workforce capacity to respond to our work volumes across multiple functions and media.  You will collaborate with staff across Student Operations to ensure that workforce data will be provided to support both tactical and long-term decisions relating to the workforce.

The role supports the Workforce Manager effectively implementing workforce planning strategies and change, undertake scenario modelling and develop prediction techniques. You will monitor and drive effective contact centre performance across all queues and contact types in real time to deliver outstanding customer service. Your role involves analysing data, adjusting staffing levels, and communicating with team leaders and Keypath student advisors to address any immediate needs or issues

In this role, you will have to ensure that the Contact Centre meets student expectations through effective real time monitoring and strategies and empower them to deliver on driving student advocacy through supporting tools and processes. Provide stakeholders accurate and immediate reporting around drivers behind queue performance challenges through regular forums and comprehensive reporting.

This role will be on a fixed-term 12-month contract with possibility of extension, subject to business requirements.

The successful candidate will be based in Malaysia and will be part of and working with our Australian business directly. Working hours will be 7AM – 3PM daily from Monday to Friday.

Accountabilities: 

• Data Collection & Analysis: Gather and analyse workforce data and performance metrics. Ensure data quality and spot trends to guide strategic workforce planning. Analysis of data and reporting to identify emerging trends and anomalies to add value to the end-to-end workforce management process.
• Rostering: Create and maintain accurate rosters that meet the business needs.
• Real Time Monitoring: Monitor real time call volumes, student advisor availability and service levels across multiple channels.
• Intraday Management: Adjust intraday staffing plans based on actual volume, student advisor availability and absenteeism.
• Performance Reporting: Provide real time performance reporting and updates to Team Leaders and Managers, highlighting any areas of concerns or trends that require attention.
• Coordination and Communication: Work closely with Team Leaders, Managers, and the Workforce Manager to communicate real time performance, identify gaps and recommend actions to improve contact center performance.
• Incident Management: Quickly identify and respond to service disruptions, outages or any other incidents affecting the contact center’s ability to meet contact center targets.
• Ad Hoc Analysis: Conduct ad hoc analysis as needed to investigate and resolve specific issues or to provide insights on operational performance.
• Compliance and Adherence: Ensure all student advisors operations are compliant with company policies and that agents adhere to their schedules.

• Provide general administrative support to the team, including but not limited to managing calendars, coordinating meetings, and handling correspondence.
• Conduct and maintain digital marketing activities via social media platforms such as Facebook, Instagram and LinkedIn. 
• Initiate sales plans and strategies with clients and stakeholders
• Assist in organizing and maintaining company records, documents, and files.
• Conduct research and gather information to support decision-making processes.
• Analyze data and prepare reports or presentations as required.
• Assist in the preparation and execution of company events or meetings.
• Collaborate with team members to ensure smooth operations and efficient workflow.
• Respond to inquiries and provide assistance to internal and external stakeholders.
• Maintain confidentiality and handle sensitive information with professionalism.
• Stay updated on industry trends and best practices in business administration.

• Provide general administrative support to the team, including but not limited to managing calendars, coordinating meetings, and handling correspondence.
• Conduct and maintain digital marketing activities via social media platforms such as Facebook, Instagram and LinkedIn. 
• Initiate sales plans and strategies with clients and stakeholders
• Assist in organizing and maintaining company records, documents, and files.
• Conduct research and gather information to support decision-making processes.
• Analyze data and prepare reports or presentations as required.
• Assist in the preparation and execution of company events or meetings.
• Collaborate with team members to ensure smooth operations and efficient workflow.
• Respond to inquiries and provide assistance to internal and external stakeholders.
• Maintain confidentiality and handle sensitive information with professionalism.
• Stay updated on industry trends and best practices in business administration.