Total 28 Others/Any transportation logistics job vacancies in klang selangor

Job Description:

• Responsible for achieving the stipulated sales target.
• Actively seek out new sales opportunities by identifying and targeting potential customers. This involves researching industries, markets, and leads to find new prospects.
• Actively seek out and generate leads through various means such as cold calling, email campaigns, networking events, and referrals.
• Create and deliver persuasive sales presentations and proposals to potential customers.
• Build and maintain strong relationships with existing/new clients to understand their evolving needs, address concerns, and ensure client satisfaction to secure repeat business.
• Develop a deep understanding of the logistics solutions and services provided by Company.
• Collaborate with clients to design tailored logistics solutions that align with their specific requirements and business objectives.
• Negotiate pricing, contracts, and terms with clients to secure profitable and mutually beneficial agreements.
• Stay informed about logistics industry trends, competitive services, and market conditions.
• Stay updated on industry regulations and compliance requirements.
• Work closely with cross-functional teams in the Company, such as operations and customer service, to ensure the successful execution of contracts and customer satisfaction.

Qualifications, Skills and Experience:

• Tertiary qualifications with minimum 5 years' sales experience in Logistics.
• Effective verbal and written communications in English and interpersonal skills. Ability to communicate with clients, carriers, other forwarders, vendors.
• Ability to research identifies, tackle, grow and close business opportunities ensuring the needed support from product and operations.
• Results-driven, proactive, and able to work both independently and as part of a team.
• Great negotiation, consultative and relationship management skills.
• Ability to manage priorities, be organized, methodical and deal well under pressure.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Open culture
• Paid training and development

Job Description:

• Responsible for achieving the stipulated sales target.
• Actively seek out new sales opportunities by identifying and targeting potential customers. This involves researching industries, markets, and leads to find new prospects.
• Actively seek out and generate leads through various means such as cold calling, email campaigns, networking events, and referrals.
• Create and deliver persuasive sales presentations and proposals to potential customers.
• Build and maintain strong relationships with existing/new clients to understand their evolving needs, address concerns, and ensure client satisfaction to secure repeat business.
• Develop a deep understanding of the logistics solutions and services provided by Company.
• Collaborate with clients to design tailored logistics solutions that align with their specific requirements and business objectives.
• Negotiate pricing, contracts, and terms with clients to secure profitable and mutually beneficial agreements.
• Stay informed about logistics industry trends, competitive services, and market conditions.
• Stay updated on industry regulations and compliance requirements.
• Work closely with cross-functional teams in the Company, such as operations and customer service, to ensure the successful execution of contracts and customer satisfaction.

Qualifications, Skills and Experience:

• Tertiary qualifications with minimum 5 years' sales experience in Logistics.
• Effective verbal and written communications in English and interpersonal skills. Ability to communicate with clients, carriers, other forwarders, vendors.
• Ability to research identifies, tackle, grow and close business opportunities ensuring the needed support from product and operations.
• Results-driven, proactive, and able to work both independently and as part of a team.
• Great negotiation, consultative and relationship management skills.
• Ability to manage priorities, be organized, methodical and deal well under pressure.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Open culture
• Paid training and development

Job Description:

• Responsible for achieving the stipulated sales target.
• Actively seek out new sales opportunities by identifying and targeting potential customers. This involves researching industries, markets, and leads to find new prospects.
• Actively seek out and generate leads through various means such as cold calling, email campaigns, networking events, and referrals.
• Create and deliver persuasive sales presentations and proposals to potential customers.
• Build and maintain strong relationships with existing/new clients to understand their evolving needs, address concerns, and ensure client satisfaction to secure repeat business.
• Develop a deep understanding of the logistics solutions and services provided by Company.
• Collaborate with clients to design tailored logistics solutions that align with their specific requirements and business objectives.
• Negotiate pricing, contracts, and terms with clients to secure profitable and mutually beneficial agreements.
• Stay informed about logistics industry trends, competitive services, and market conditions.
• Stay updated on industry regulations and compliance requirements.
• Work closely with cross-functional teams in the Company, such as operations and customer service, to ensure the successful execution of contracts and customer satisfaction.

Qualifications, Skills and Experience:

• Tertiary qualifications with minimum 5 years' sales experience in Logistics.
• Effective verbal and written communications in English and interpersonal skills. Ability to communicate with clients, carriers, other forwarders, vendors.
• Ability to research identifies, tackle, grow and close business opportunities ensuring the needed support from product and operations.
• Results-driven, proactive, and able to work both independently and as part of a team.
• Great negotiation, consultative and relationship management skills.
• Ability to manage priorities, be organized, methodical and deal well under pressure.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Open culture
• Paid training and development

職位描述：

• 負責完成規定的銷售目標。
• 透過識別和瞄準潛在客戶，積極尋找新的銷售機會。這涉及研究行業、市場和線索以發現新的前景。
• 透過推銷電話、電子郵件活動、社交活動和推薦等各種方式積極尋找和產生潛在客戶。
• 為潛在客戶創建並提供有說服力的銷售演示和建議。
• 與現有/新客戶建立並維持牢固的關係，以了解他們不斷變化的需求，解決問題，並確保客戶滿意度，以確保重複業務。
• 深入了解公司提供的物流解決方案和服務。
• 與客戶合作設計符合其特定要求和業務目標的客製化物流解決方案。
• 與客戶協商定價、合約和條款，以達成有利可圖且互惠互利的協議。
• 隨時了解物流業趨勢、具競爭力的服務和市場狀況。
• 隨時了解行業法規和合規要求的最新資訊。
• 與公司的跨職能團隊（例如營運和客戶服務）密切合作，以確保合約的成功執行和客戶滿意度。

資格、技能和經驗：

• 具有至少 5 年物流銷售經驗的高等教育資格。
• 有效的英語口頭和書面溝通以及人際交往能力。能夠與客戶、承運人、其他貨運代理、供應商進行溝通。
• 具有研究、識別、處理、發展和關閉商機的能力，確保獲得產品和營運所需的支援。
• 以結果為導向，積極主動，能夠獨立工作和團隊合作。
• 出色的談判、諮詢和關係管理技能。
• 能夠管理優先事項、有組織性、有條理並在壓力下良好應對。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 開放文化
• 有薪培訓和發展

Planning and coordinating logistics activities, including transportation, warehousing, and inventory management

Job Responsibilities

1. Maintain inventory records for all incoming and outgoing items to ensure only authorized materials are stored or loaded.

2. Coordinating transportation providers to ensure prompt and proper movement of goods

3. Assist with daily and monthly updates of inventory stocks.

4. Handle reports of returned and defective stocks, accurately documenting and updating them.

5. Perform administrative tasks, including raising purchase requisitions (PR), updating loading schedules, maintaining routine housekeeping, and providing warehouse-related support.

6. Coordinate with vendors and inter-departmental teams to develop storage, loading, and retrieval systems that maximize material security.

7. Ensure warehouse staff following to company policies and procedures.

8. Perform other duties as assigned by the Head of Department or direct report line.

Job Requirements

1. SPM or Diploma in Management, Logistics & Supply Chain, or Administration.

2. Experience in Warehouse Administration; fresh graduates are encouraged to apply.

3. Computer literate and intermediate in Microsoft Office (Word, PowerPoint, Excel).

4. Good communication skills and the ability to work independently.

5. Demonstrates good discipline and adaptability to change.

Perks & Benefits

• Employee equity
• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities

規劃和協調物流活動，包括運輸、倉儲和庫存管理

崗位職責

1. 維護所有進出物品的庫存記錄，以確保僅存放或裝載經過授權的材料。

2. 協調運輸供應商，確保貨物及時妥善運輸

3.協助每日和每月更新庫存庫存。

4. 處理退貨和缺陷庫存的報告，準確記錄和更新它們。

5. 執行管理任務，包括提出採購申請 (PR)、更新裝貨計畫、維護日常內務管理以及提供倉庫相關支援。

6. 與供應商和跨部門團隊協調，開發儲存、裝載和檢索系統，以最大限度地確保材料安全。

7. 確保倉庫員工遵守公司政策和程序。

8. 履行部門主管或直接報告部門交辦的其他職務。

職位要求

1. SPM 或管理、物流與供應鏈或行政文憑。

2、有倉庫管理經驗；鼓勵應屆畢業生申請。

3. 具備電腦知識並能熟練使用 Microsoft Office（Word、PowerPoint、Excel）。

4、良好的溝通能力及獨立工作能力。

5. 表現出良好的紀律和適應變化的能力。

津貼和福利

• 員工股權
• 休閒著裝要求
• 公司旅行
• 事假
• 開放文化
• 個人發展機會

职责：

• 处理全套会计工作，确保及时、准确地编制财务报告和其他相关报表。
• 协调和执行财务交易和活动，例如账单支付、开具发票等。
• 协助信用控制和收取客户付款，包括发送提醒。
• 协调和监督审计工作的整体实施并与内部人员联络。
• 准备定期财务报告并在月末结算期间协助团队。
• 准备每月银行调节表和报告
• 与金融机构、律师、税务代理人和其他内部各方（包括监管机构）就融资和其他会计相关事宜进行联络。
• 根据上级和管理层的要求，履行任何其他相关职责或临时任务。
• 精通普通话口语和书面语是一个优势。

教育和/或工作经验要求：

• 金融、会计或同等学历文凭或学位，并具有至少 2 年金融相关工作经验。
• 能够同时处理多项任务并有效管理时间
• 能够独立工作并在给出的指示参数和可接受的标准实践的范围内完成任务。

津貼和福利

• 個人發展機會

Duties:

• To handle full set of accounting, ensure timely and accurate preparation of financial report and other related schedules.
• Coordinate and execute financial transactions and activities, such as bill payment, invoicing , etc.
• Assist in the credit control and collection of customer's payment, including sending reminder.
• Coordinating and oversee the overall conduct of audit exercise and liaise with internal.
• To prepare regular financial reports and to assist with the team during month end closing.
• To prepare monthly bank reconciliations and reports
• Liaise with financial institutions, lawyers, tax agents and other internal parties including regulatory bodies on financing and other accounting related matters.
• Perform any other related duties or ad-hoc assignment as and when requested by the superior and management.
• Proficiency in spoken and written Mandarin is an advantage.

Education and/or Work Experience Requirements: 

• Diploma or Degree in Finance, Accounting or equivalent with at least 2 years of finance related working experience. 
• Ability to multi-task and manage time effectively
• Ability to work independently & to carry out assignments to completion within parameters of instructions given & standard accepted practices.

Perks & Benefits

• Personal development opportunities

Responsibility & Requirements

• Work with customers and vendors to arrange logistics movement.
• Handle shipping documentations and work with teammate to ensure customer satisfactions
• Able to accept new challenge for the work task.
• Responsible to confirm with clients and make records of shipment.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Company trips
• Medical insurance
• Personal leave

职责和要求

• 與客戶和供應商合作安排物流活動。
• 處理運輸文件並與隊友合作確保顧客滿意度
• 能夠接受新的工作任務挑戰。
• 負責與客戶確認並做好出貨記錄。

津貼和福利

• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 公司旅行
• 醫療保險
• 事假

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

Description

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations

Lead a team of Customer Services agent (Front-Offices, Back-Offices, Billing Auditors…)

• Ensure the targets (performance, quality, cost) are reached by the team who is responsible for
• Lead the team by bringing team spirit, encouraging continuous improvement initiatives
• Coach the team by sharing his/her experience and bringing trust and self-confidence
• Organize the daily team attendance and involvement (hybrid management, back-ups…)
• Alert his/her direct Manager in case of dysfunction internal to the team
• Escalate any related topics to the upper level of hierarchy, as per the agreed escalation matrix

Supervise and Monitor the Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Contribute to the continuous improvements and savings for the customer (optimization, consolidations…)
• ensure the data quality and assign customer booking to a selection of 3PLs
• monitor shipments on regular basis (3PL shipment confirmation, milestones completion, etc.)
• drive corrective actions when required (missing event, missing document etc.)
• monitor delays and deliveries events using the dedicated IT solutions (TMS, collaborative platform, BI…)
• alert the customer team pro-actively in case of deviation and propose alternative solutions
• communicate with internal (regional and overseas) and external organizations
• ensure that all communications generated in the related IT solution (chat, tasks etc.) are handled in a timely manner.
• create the reports and analysis to give a consolidated vision of the flows for a single customer
• track and provide corrective actions for the customer complaints

Deliver Customer Satisfaction

• manage and supports order management to ensure the best possible service level

• meet deadlines and ensure completion of customer service tasks within the expected time frames
• ensure a consistent and pro-active communication flow with the customer
• act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• prioritizes, resolves and/or escalates issues to secure the customer’s interest
• represent PRISM internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Report saving initiatives to the dedicated department
• provide his/her expertise in transportation management
• Use of the technologies to be more efficient and work with the Customer Business Solution (I.T representative)

Contribute to improve Partner and Vendor performance

• monitor the 3PLs service quality and give feedback to the Hub manager
• monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• set up and monitor corrective action plans in agreement with the Hub manager

Others

• Other tasks as assigned by the Manager

• Proven track record in a similar role, ideally in a 4PL environment

• Minimum of 3 years of transport management / freight forwarding experience (Air operations)
• Transport Operations Management (Airfreight)
• Excellent in verbal and written English
• Experience in AOG (Aircraft on Ground)

The Operation Manager shall be responsible to assist on the matters pertaining to either Air & Sea Import or Export Operations for the branch assigned.

a) Coach and develop a team

• Able to structure a huge team (40+ people).
• Ensure that nominated people have the relevant skills.
• Ensure that the use of tools and processes is properly mastered by his/her teams.
• Implement the strategy for assigned perimeter.
• Actively encourage the training, personal and career development of the departmental team through the annual Performance Appraisal process and regular review of industry training and certification regulations.
• Maintain up to date industry knowledge and ensuring employees are kept informed of company, industry and branch news.

b) Operations

• Act as mediator between customer and customs officer in case of dispute.
• To attend and solve any custom related issue. Ensure all freight forwarding operations and processes are carried out in accordance to Company’s objectives.
• Ensure that all documentation and assignments are carried out in a timely manner.
• Ensure business flow and work processes are as per ISO9001 and requirements.
• Ensure operations departments provide quality service at all times.
• Maintain high standards of customer care and ensure that the clients are professionally served.
• Ensuring strict adherence by the departmental team to company procedures.
• Produce monthly, quarterly and ad-hoc reports, as required by national / branch management, including operational and productivity KPIs.
• Actively reviewing operational procedures, identifying opportunities for improvement, and promoting continuous improvement within the team.
• Act as the first point of escalation for the sea freight/air freight export, import and customs team for commercial and operational issues.
• Management of all employee relations matters: Timekeeping, Absence, Disciplinary and Grievance etc.

c) Billing

• Ensure billing is done accurately and timely.

d) Transformation & improvement

• Active participation in business reviews together with Regional Contract Manager/ Management to present contractual performance and identify common service issues.
• Solve customer’s recurrence service issues
• Monitor the good deployment and efficiency of new operational practices with the 3PLs

e) Specific Activities

• Carrying out any other request made by their manager.

• Proven track record in a similar role, ideally in a 4PL environment
• Experience in transport management / freight forwarding experience (Air operations)
• Transport Operations Management (Airfreight, Seafreight, Rodafreight)
• Team spirit and leadership
• Well organized and able to structure a huge team (40+ people)
• Service minded personality
• Hands-on approach and curiosity, can-do and positive attitude
• Problem solving ability
• At ease with Web application and MS Office pack (MS Outlook).
• Ability to work under pressure
• Fluent in English + local language

a)    Monitor Data Quality Dashboards for Customers

• Monitor data quality dashboards for customers and the immediate implementation of corrective actions within the operations, including:

• Training/retraining

• Formalizing/clarifying SOP content

• Identifying and implementing solutions to facilitate the capture of customer

• Ensure customer referential data is well maintained.

• Ensure all necessary Data Created are error free and accurate.

b)    Escalate to Management

• Handle escalations to management (country or local) for reasons of failure of customer KPI performance e.g. SOP non-compliant with local context, HR – management issues, system limitation, external factor etc.

c)    Conduct Gap Analysis

• Conduct gap analysis on standard operation process and specified customer operation process for fine tuning

d)     Follow Customer’s SOP

• Integration of customer SOP requirements and implementation of requests with International Freight Forwarding Operators (IFFO) and monitoring of data performance (accuracy/completeness/timeliness)

e)    Others

• Carrying out any other request made by their manager.

• Currently pursuing Bachelor's Degree/ Diploma in Computer Science, Information Technology, or any related field.
• Proficiency in MS Office applications/ Power BI
• Excellent communication and interpersonal skills
• Excellent command of written and spoken English

Description

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations

Lead a team of Customer Services agent (Front-Offices, Back-Offices, Billing Auditors…)

• Ensure the targets (performance, quality, cost) are reached by the team who is responsible for
• Lead the team by bringing team spirit, encouraging continuous improvement initiatives
• Coach the team by sharing his/her experience and bringing trust and self-confidence
• Organize the daily team attendance and involvement (hybrid management, back-ups…)
• Alert his/her direct Manager in case of dysfunction internal to the team
• Escalate any related topics to the upper level of hierarchy, as per the agreed escalation matrix

Supervise and Monitor the Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Contribute to the continuous improvements and savings for the customer (optimization, consolidations…)
• ensure the data quality and assign customer booking to a selection of 3PLs
• monitor shipments on regular basis (3PL shipment confirmation, milestones completion, etc.)
• drive corrective actions when required (missing event, missing document etc.)
• monitor delays and deliveries events using the dedicated IT solutions (TMS, collaborative platform, BI…)
• alert the customer team pro-actively in case of deviation and propose alternative solutions
• communicate with internal (regional and overseas) and external organizations
• ensure that all communications generated in the related IT solution (chat, tasks etc.) are handled in a timely manner.
• create the reports and analysis to give a consolidated vision of the flows for a single customer
• track and provide corrective actions for the customer complaints

Deliver Customer Satisfaction

• manage and supports order management to ensure the best possible service level

• meet deadlines and ensure completion of customer service tasks within the expected time frames
• ensure a consistent and pro-active communication flow with the customer
• act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• prioritizes, resolves and/or escalates issues to secure the customer’s interest
• represent PRISM internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Report saving initiatives to the dedicated department
• provide his/her expertise in transportation management
• Use of the technologies to be more efficient and work with the Customer Business Solution (I.T representative)

Contribute to improve Partner and Vendor performance

• monitor the 3PLs service quality and give feedback to the Hub manager
• monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• set up and monitor corrective action plans in agreement with the Hub manager

Others

• Other tasks as assigned by the Manager

• Proven track record in a similar role, ideally in a 4PL environment

• Minimum of 3 years of transport management / freight forwarding experience (Air operations)
• Transport Operations Management (Airfreight)
• Excellent in verbal and written English
• Experience in AOG (Aircraft on Ground)

Job Summary: He / She must play a crucial role in ensuring the effectiveness and efficiency of operational processes by developing, maintaining, and updating process documentation such as Standard Operating Procedures (SOPs) and work instructions. This role will also be responsible for monitoring the quality performance of processes and ensuring compliance with contractual requirements. This is a dual-focus role, both operations- and process-oriented, aimed at enhancing operational quality and in-process performance.

Process Documentation Management

• Create, update, and maintain comprehensive and accurate process documentation, including SOPs, work instructions, and flowcharts for operational activities.

• Ensure that all process documentation reflects current practices and is aligned with business and client requirements.

• Collaborate with cross-functional teams to ensure the correct implementation of updated processes and procedures.

Quality Performance Monitoring

• Monitor and analyze process performance data to ensure adherence to quality standards and identify opportunities for improvement.

• Implement and maintain in-process quality controls to ensure operational activities meet defined quality metrics.

• Conduct regular quality audits and reviews to assess process effectiveness and compliance with established standards.

Stakeholder Collaboration

• Act as a liaison between the operations team, contract management team, clients, and the global quality team to ensure consistent alignment with process quality goals.

• Provide guidance and support to the operations team on the implementation of process improvements and quality-related initiatives.

• Prepare and present reports on process quality performance and improvement initiatives to relevant stakeholders.

Others

• Other tasks as assigned by their manager.

• To ensure neutrality commitment for PRISM projects.

For this position, the successful candidate demonstrates proficiency in customer service management, communication and transport operation management.

• Minimum of 2 years of experience in a process-oriented or quality management role, preferably within logistic industry.

• Experience in creating and managing operational documentation such as SOPs and work instructions.

• Proven track record of monitoring and improving process quality and performance.

• Bachelor’s degree in supply chain management, Logistics Management, or a related field.

• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and document management systems.

• Knowledge in ISO 9001 : 2015 is an added advantage
• Excellent in written and verbal English

• Work with the Operations team to provide seamless and customer-focused solutions to support the achievement of business objectives.
• Process customer's orders/ inquiries timely and accurately.
• communicate discrepancies/ issues to Manager when necessary.
• Proactively alert 3PLs and customers in the event any service deviation from standard transport mapping.
• Responsible and familiarise with track and trace systems.
• Continuous update thtough communication channels on current status from 3PLs.
• Any other ad-hoc duties assigned by the Manager.

• Final year students in Supply Chain/ Transportation/ Logistics.
• Excellent command of written and spoken English.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office applications.

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

About this role

He / She has to deliver Visibility, Proactivity, Reactivity, Optimization and High level of Satisfaction to PRISM's major accounts managed by a 4PL HUB

Monitor the Financial Workflow to Ensure a Full Visibility of transport cost to the Customer

• Pre-invoice based on rates grid from 4PL to 3PL
• Manage pre-invoicing issues
• Provide monthly Reporting
• Receive and archive, manually, actualized 3PL invoices
• Follow-up the automatic (EDI / API) receipt and archiving of actualized 3PL invoices
• Audit invoices versus :
• Planned cost,
• Service Level Agreement,
• Actual execution…
• Manage dispute for invoices with deviations
• Validate unexpected costs such as waiting hours…
• Log reason for additional costs

Deliver Customer Satisfaction

• Manage and supports cost visibility to ensure the best possible service level
• Meets deadlines and ensures completion of customer service tasks within the expected time frames
• Ensure a consistent and pro-active communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritizes, resolves and/or escalates issues to secure the customer’s interest
• Represent Prism internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers.
• provide his/her expertise in invoice audit management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and Monitor corrective action plans in agreement with the 4PL HUB manager
• Produce dashboard and KPIs regarding billing audit performance
• Maintain communication matrix

Technical

• Sound educational background or comparable business experience (international trade, logistics, supply chain etc.)
• Good knowledge of Air and/or Sea transportation is a strong asset.
• Proven track record in a similar role, ideally in a Control Tower of 4PL environment
• Minimum of 5 years of transport management / freight forwarding experience (Air & Sea operations)
• Minimum of 3 years of customer service experience

Behavioral

• Good communication skills (English is a must, another language a +)
• Service minded personality
• Hands-on approach and curiosity, can-do and positive attitude
• Problem solving ability
• At ease with Web application and MS Office pack (MS Outlook).
• Ability to work under pressure
• Direct reporting line to the 4PL HUB Team Leader, if any, or 4PL HUB Operation Manager.
• Customer: customer care, operational buyer, transport manager.
• 3PLs: both internal and competitors.

• Dental
• Medical
• Parking
• Birthday Leave
• Festival Leave

Come and join the Prism’s family on this new exciting adventure!

We are expanding our 4PL activity in the Aerospace sector

Do not hesitate to contact us if you are interested to be part of our 24/7 team

Present in 3 continents, PRISM specializes in 4PL supply chain by integrating business and digital experts in the areas of Transport, Customs and Trade, allowing a high level of performance and transformation. We intervene through consulting missions and operations management services and position ourselves as strategic resources effectively engaged in the success of our clients. We follow a principle of obligation of results in which Performance (Ytp), visibility and Compliance prevail.

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

Job Summary: Coordinate the customs documentation and clearance tasks at branch level

KEY ACCOUNTABILITIES
Custom Declaration

• Accepting and checking the instructions, information, and documents that enable the customs declaration to be made, in compliance with the regulations 
• Determining and assigning a classification in accordance with the regulations and customs procedures, which enables the amount of the duties and levies (the customs payment) to be established 
• Consulting the information system or the official documentation, in order to determine the documents to produce 
• Drawing up and entering the declaration in the internal and/or external system, in order to prepare, and then submit the declaration 
• Providing all the information required by the Customs Authorities.
• Delivering the necessary documents and the declaration to the Customs Clerk, in the event of an inspection or a physical check on the goods. 
• Assisting with, and taking part in the physical checks on goods carried out by the Customs Authority, if required. 

Customs Procedures and Regulations

• Playing a support role in the implementation of new regulations 
• Providing technical support to the sales staff when they canvass and visit customers regarding Customs matters

Specific Activities

Carrying out any other request made by their manager.

Technical

1. Knowledge on customs form declaration: K1, K2, K3, K8, K9, ZB
2. Knowledge on MAQIS, OGA, ATA CARNET & etc
3. 1-2 years experience
4. KEK cert is a bonus

Behavioural

• Team player
• Excellent inter-personal skills
• Organized
• Responsive

Language

Fluent in English + local language

• Dental
• Medical
• Parking    

• Work with the Operations team to provide seamless and customer-focused solutions to support the achievement of business objectives.
• Process customer's orders/ inquiries timely and accurately.
• communicate discrepancies/ issues to Manager when necessary.
• Proactively alert 3PLs and customers in the event any service deviation from standard transport mapping.
• Responsible and familiarise with track and trace systems.
• Continuous update thtough communication channels on current status from 3PLs.
• Any other ad-hoc duties assigned by the Manager.

• Final year students in Supply Chain/ Transportation/ Logistics.
• Excellent command of written and spoken English.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office applications.

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

Description

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations

Lead a team of Customer Services agent (Front-Offices, Back-Offices, Billing Auditors…)

• Ensure the targets (performance, quality, cost) are reached by the team who is responsible for
• Lead the team by bringing team spirit, encouraging continuous improvement initiatives
• Coach the team by sharing his/her experience and bringing trust and self-confidence
• Organize the daily team attendance and involvement (hybrid management, back-ups…)
• Alert his/her direct Manager in case of dysfunction internal to the team
• Escalate any related topics to the upper level of hierarchy, as per the agreed escalation matrix

Supervise and Monitor the Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Contribute to the continuous improvements and savings for the customer (optimization, consolidations…)
• ensure the data quality and assign customer booking to a selection of 3PLs
• monitor shipments on regular basis (3PL shipment confirmation, milestones completion, etc.)
• drive corrective actions when required (missing event, missing document etc.)
• monitor delays and deliveries events using the dedicated IT solutions (TMS, collaborative platform, BI…)
• alert the customer team pro-actively in case of deviation and propose alternative solutions
• communicate with internal (regional and overseas) and external organizations
• ensure that all communications generated in the related IT solution (chat, tasks etc.) are handled in a timely manner.
• create the reports and analysis to give a consolidated vision of the flows for a single customer
• track and provide corrective actions for the customer complaints

Deliver Customer Satisfaction

• manage and supports order management to ensure the best possible service level

• meet deadlines and ensure completion of customer service tasks within the expected time frames
• ensure a consistent and pro-active communication flow with the customer
• act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• prioritizes, resolves and/or escalates issues to secure the customer’s interest
• represent PRISM internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Report saving initiatives to the dedicated department
• provide his/her expertise in transportation management
• Use of the technologies to be more efficient and work with the Customer Business Solution (I.T representative)

Contribute to improve Partner and Vendor performance

• monitor the 3PLs service quality and give feedback to the Hub manager
• monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• set up and monitor corrective action plans in agreement with the Hub manager

Others

• Other tasks as assigned by the Manager

• Proven track record in a similar role, ideally in a 4PL environment

• Minimum of 3 years of transport management / freight forwarding experience (Air operations)
• Transport Operations Management (Airfreight)
• Excellent in verbal and written English
• Experience in AOG (Aircraft on Ground)