Total 32 Full-time technical support job vacancies in Malaysia

The role involves providing technical support, engaging in sales activities, and delivering exceptional customer service on a daily basis. The Pre-Sales and Technical role requires working closely with the technical team to understand and present complex solutions to clients.

Job Description:

• Building the product lines, services, supporting the sales department in sales activities, and developing the company’s portfolio.
• Procuring, maintaining, developing, upgrading and other IT systems-related items for the use of LifeTech and its customers.
• To maintain a thorough knowledge of the company’s products and service offerings and methodologies
• To work with the product development teams to capture new customer requirements and develop and expand the product portfolio
• Planning of sales strategies, the positioning in contrast to the competitors and the demonstration of the business
• Preparation of presentations about the products or services with all their values for the usage of the sales department
• Creation of marketing concepts
• To articulate (through written submissions and oral presentations) solutions to both technical and non-technical customers
• Coordination and organization of demand generating activities like tradeshows, company events or customer workshops
• Engagement with the customers and interpretation of their needs and derivation of advice for prospective products that are aligned with the customers' demands
• To advise on bid / no bid decisions based on technical and commercial considerations
• Assist in production of RFP/RFQ
• Ensure smooth transition to technical teams of the business and functional requirements agreed with customer and enable initial hand holding and relationship building with customer

Job Requirement:

• 2-3 Year Experience in Business Development or Sales
• Excellent communication skills with a flair for presentations.
• Ability to speak and write good English is a must
• Forward thinking, open-minded confident and self-motivated
• Bachelor's degree in Information Technology or related field

Perks & Benefits

• Nearby public transport
• Free snacks / Happy hours
• Personal development opportunities

Responsibilities:

a) Plan delivery schedules and monitor daily job order progress.

b) Propose effective solutions for customers’ needs and address challenges.

c) Conduct regular customer visits to identify and seize business opportunities.

d) Handle sales processes, including quotations, gathering drawings, and customer details.

e) Collaborate with the design team to meet design requirements and provide input on criteria.

f) Calculate costs and ensure profitable margins for parts and services.

g) Strategize and plan market expansion initiatives.

h) Work closely with production teams to maintain quality control and share technical knowledge.

i) Track sales figures and prepare monthly sales trend reports.

Requirements:

a) Minimum SPM or Diploma in Marketing or Engineering.

b) Experience or knowledge in the metal precision fabrication industry is preferred.

c) Proficiency in English, Malay, or Mandarin (verbal and written).

d) Ability to work independently with a dynamic and proactive approach.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities
• Epf & socso

Job Overview:

We are seeking a motivated and detail-oriented Technical Assistant to join our dynamic team. This role offers an excellent opportunity to work alongside experienced engineers , assisting in various civil engineering projects, including the preparation of reports and drawings. The successful candidate will have a passion for learning, strong organizational skills, and a proactive attitude in supporting the team’s success.

Key Responsibilities :

• Assist engineers in preparing reports, drawings, and other documentation.

• Help prepare monthly progress and project reports.

• Provide administrative support as directed within the division.

• Assist in enhancing operational efficiency by streamlining processes.

• Participate in on-the-job training to develop technical and project management skills.

• Actively seek opportunities for self-improvement and professional growth.

• Assist in preparing cost estimates for projects.

• Attend meetings with your supervisor, supporting coordination with internal and external project teams.

• Provide support to your supervisor in various tasks related to the company’s operations.

Requirements:

• Degree/Diploma/SPM.

• Strong organizational and time management skills with the ability to prioritize tasks effectively.

• Good interpersonal communication skills and a team-oriented mindset.

• Proficiency in written and spoken English, with the ability to communicate in Bahasa Malaysia.

Perks & Benefits

• Immediate vacancy
• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

Job Overview:

We are seeking a motivated and detail-oriented Technical Assistant to join our dynamic team. This role offers an excellent opportunity to work alongside experienced engineers , assisting in various civil engineering projects, including the preparation of reports and drawings. The successful candidate will have a passion for learning, strong organizational skills, and a proactive attitude in supporting the team’s success.

Key Responsibilities :

• Assist engineers in preparing reports, drawings, and other documentation.

• Help prepare monthly progress and project reports.

• Provide administrative support as directed within the division.

• Assist in enhancing operational efficiency by streamlining processes.

• Participate in on-the-job training to develop technical and project management skills.

• Actively seek opportunities for self-improvement and professional growth.

• Assist in preparing cost estimates for projects.

• Attend meetings with your supervisor, supporting coordination with internal and external project teams.

• Provide support to your supervisor in various tasks related to the company’s operations.

Requirements:

• Degree/Diploma/SPM.

• Strong organizational and time management skills with the ability to prioritize tasks effectively.

• Good interpersonal communication skills and a team-oriented mindset.

• Proficiency in written and spoken English, with the ability to communicate in Bahasa Malaysia.

Perks & Benefits

• Immediate vacancy
• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

Job Highlights :

We provide a growing platform in terms of Site Experience,

Grow Technical Improvement Guides & Skill Enhancement Training

Less Hierarchy Level, Less Office Politic

We are hiring for multiple work locations, do apply for further discussion. 

Job Description:

• Prepare Schedule for the flawless execution of assigned projects.
• Keeping the project on schedule, on budget and within the specifications.
• Develop costing for assigned tender with resourceful idea or proposal.
• Liase with supplier/ vendor/ contractors with acknowledgement of direct superior
• Ensure the material to be onsite as per target date
• Site coordination among consultant, client, supplier, vendor and contractor
• Communicate with client/ owner/ end use effectively with proper understanding by interpret their needs and requirement.
• Plan, coordinate and compile engineering design work with client/ designer/ consultant/ contractor
• Engineering drawing preparation
• Prepare site progress report as per project requirement.
• Prepare Method of Statement for the construction work
• Plan and arrange for testing and commissioning of the project to meet specification and requirement.
• Ensure all aspects of the project proceed while adhering to internal company SOPs as well as external regulations and laws
• Prepare handover documents once the project completion.

Job Requirements:

• Posses Degree certification in Electrical / Mechanical or Civil Engineering or equivalent
• Preferable with 1-2 years above of construction line working experience
• Have experience in project sites
• Able to work with minimum supervision

Benefits :

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

Role Description

We are looking for a Junior Technical Specialist in Malaysia to join our dynamic team.

As a Technical Specialist, you will play a pivotal role in presenting and promoting our product features, benefits and top qualities to potential customers. You will be the go-to person for expert assistance, addressing technical queries and troubleshooting any issues customers may encounter.

To perform this job successfully, an individual must have a high energy level and be able to perform each essential duty in a timely and effective manner. The requirements listed below represent the minimum level of knowledge, skill and ability necessary. Our work environment is fast-paced and exciting!

Responsibilities

• Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters and architects.
• Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
• Deliver comprehensive product training sessions tailored to the specific needs of interior designers, carpenters and architects, empowering them to utilize our products effectively in their projects.
• Collaborate with cross-functional team members to organize and execute product training programs for key customers, ensuring alignment with business objectives and customer requirements.
• Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters, and architects.
• Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
• Stay updated on industry trends, product developments and competitor offerings to provide informed guidance and recommendations to customers.
• Develop and maintain strong relationships with customers, understanding their needs and challenges to provide personalized support and guidance.
• Assist in the development of product documentation, training materials, and resources to facilitate effective product adoption and usage.
• Able to liaise and communicates with carpenters and knowledge in carpentry processing.
• Update of technical report and maintain accurate records in the CRM system.

Requirements

• Diplomas, A-Level or equivalent practical experience.
• Minimum 1-year related experience.
• Must possess own vehicle and must be willing to travel nationwide (entire Malaysia).
• Previous experience in a technical support or customer service role, preferably in carpentry industry.
• Customer orientation and ability to adapt/respond to diverse personalities.
• Good Presentation Skill

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance

職責：

a) 規劃交付時間表並監控每日作業訂單進度。

b) 針對客戶需求提出有效的解決方案並因應挑戰。

c) 定期拜訪客戶，發現並抓住商機。

d) 處理銷售流程，包括報價、收集圖面和客戶詳細資料。

e) 與設計團隊合作以滿足設計要求並提供標準輸入。

f) 計算成本並確保零件和服務的利潤率。

g) 制定市場拓展計畫並制定策略。

h) 與生產團隊密切合作，保持品質控制並分享技術知識。

i) 追蹤銷售數據並準備每月銷售趨勢報告。

要求：

a) 最低 SPM 或行銷或工程文憑。

b) 有金屬精密製造業經驗或知識者優先。

c) 精通英語、馬來語或普通話（口頭和書面）。

d) 能夠以動態和主動的方式獨立工作。

津貼和福利

• 事假
• 開放文化
• 個人發展機會
• 公積金和社會保險

Play a key role in ensuring excellent patient and client satisfaction by assisting with inquiries, resolving issues, and providing information related to medical services, appointments, billing, and more. Supporting healthcare professionals, and ensuring smooth operations within the medical practice and setting. You will be expected to communicate professionally, handle sensitive information with confidentiality, and provide efficient administrative support to patients, medical staff, and departments.

Job Responsibilities:

• Serve as the first point of contact for patients, visitors, and healthcare professionals in person, over the phone, or via email.
• Answer and address patient inquiries regarding services, procedures, and policies in a professional and compassionate manner.
• Schedule, reschedule, or cancel patient appointments, ensuring accurate data entry into the scheduling system.
• Process billing information accurately and assist in handling payments or setting up payment plans.
• Assist with filling out medical forms and ensuring proper documentation is available.
• Liaise between patients and healthcare providers to ensure effective communication, including relaying patient concerns, appointments, or messages.
• Perform clerical duties such as filing, scanning, and maintaining patient records and documentation.
• Assist in maintaining the front desk area and office supplies.
• Help maintain cleanliness and organization in the waiting area and patient exam rooms, ensuring a welcoming environment.

Job Qualifications:

• Excellent communication skills, both verbal and written, with the ability to communicate with patients, medical staff effectively.
• Strong problem-solving skills and the ability to handle sensitive or challenging situations with tact and professionalism.
• Ability to multitask, remain organized, and manage time effectively in a busy medical office environment.
• Attention to detail, especially when handling patient data and billing.
• High school diploma or equivalent required; further education in medical administration, healthcare, or customer service is a plus.
• Certification in medical office administration, customer service, or a related field is a plus but not required.

Perks & Benefits

• Incentives and yearly bonus.
• Yearly increment
• Personal leave
• Personal development opportunities
• Excellent working environment.

About the role

We are seeking a talented Technical Veterinarian cum Product Specialist to join our team in Shah Alam, Selangor. This full-time position will play a crucial role in providing technical support and product expertise to our livestock, feed, and companion animal customers.

What you'll be doing

• • Provide technical support and advice to clients on the use of our animal health and nutrition products
  • Conduct training and education sessions for customers on product features, usage, and best practices
  • Assist in the development and testing of new animal health and nutrition products
  • Stay up-to-date with the latest industry trends, regulations, and best practices in veterinary medicine and animal care
  • Collaborate with the sales and marketing teams to support product launches and promotional activities
  • Liaise with regulatory bodies and industry associations to ensure compliance with relevant laws and regulations

What we're looking for

• • A qualified veterinarian with a degree in DVM Veterinary Medicine or MSc.
  • At least 3-5 years of experience working in the animal health / livestock industry or animal clinics
  • Strong technical knowledge and understanding of animal health, nutrition, and care
  • Excellent communication and interpersonal skills, with the ability to effectively liaise with clients and stakeholders
  • Proficiency in problem-solving, analytical thinking, and critical decision-making
  • A passion for staying up-to-date with the latest industry trends and innovations

What we offer

• • Competitive salary 
  • Company car will be provided

Interested candidates are invited to write-in or email the application stating comprehensive details of qualification, expected salary, contact telephone number.

Gladron Chemicals Sdn Bhd (93253-W)

No. 7, Jalan TP 7, UEP Industrial Park, 40400 Shah Alam, Selangor, Malaysia

Tel : 03 5191 8989

Email :howard@gladron.com

What we offer

• • Competitive salary 
  • Company car will be provided

工作範圍：

• 處理日常會計任務，包括資料輸入、記錄保存和歸檔
• 維護準確和最新的財務記錄，包括應付帳款和應收帳款、銀行調節表和總帳交易
• 為財務團隊提供行政支持
• 確保遵守所有相關會計準則和法規
• 有時需要做銀行工作
• 要求每月開立發票後催促客戶付款並進行監控

收款。

• 統計工人每月的加班費、里程費和津貼。
• 儲存並傳送客戶和專案成本最終帳戶報表的每月記錄

職位要求：

• 擁有會計、金融或相關領域的相關文憑
• 至少 1 年類似會計助理經驗
• 鼓勵應屆畢業生申請，提供培訓
• 熟悉會計原則和實務，包括精通複式記賬

津貼和福利

• 事假
• 開放文化
• 個人發展機會

• 具有所有類型消防設備和系統的維修、檢查、故障排除和安裝方面的知識將是一個優勢。
• 能夠檢查和排除火災警報面板並找出問題
• 能維修電子卡和電路者優先
• 能夠檢查和排除所有類型的泵浦和泵浦面板故障
• 鼓勵願意學習的應屆畢業生申請。
• 將提供培訓。
• 必須擁有自己的摩托車和駕照。
• 願意出差並擁有汽車駕駛執照
• 優勢
• 電腦工作知識 excel.、單字、power point 和微型軟體項目

資格

• 必須擁有機電/建築/電氣與電子文憑

• 估算和檢查消防系統招標的材料成本
• 需要前往現場考察以確認設計和招標要求。
• 為任何現有建築物設計和升級消防系統
• 鼓勵願意學習的應屆畢業生申請。
• 將提供培訓。
• 必須擁有自己的摩托車和駕照。
• 願意出差並擁有汽車駕駛執照
• 優勢
• 電腦工作知識 excel.、文字、power point 和 micro
• 軟裝項目
• 必須擁有自己的摩托車和駕照

資格及要求

• 必須擁有工料測量師文憑

• Knowledge in the servicing, checking and troubleshooting and installation of all type of Fire- Fighting equipment and system would be an advantages.
• Able to check and troublshoot Fire Alarm Panel and identify the problem
• Able to repair  electronic cards and circuit would be an advantage
• Able to check and troubleshoot all type of pumps and pump panel
• Fresh graduate who are willing to learn are encourage to apply.
• Training will be provided.
•  Must Possess own motorbike and License.
• Willing to travel outstation  and possess car driving license would be and
• advantage
• Knowledge in computer work excel.,Words, power point and micro soft project

Qualifications 

• Must possess diploma in M&E / Building / Electrical & Electronic

Job Scope :

• Handle day-to-day accounting tasks, including data entry, record-keeping and filing
• Maintaining accurate and up-to-date financial records, including accounts payable and receivable, bank reconciliations, and general ledger transactions
• Providing administrative support to the finance team
• Ensuring compliance with all relevant accounting standards and regulations 
• Occasionally will require to do Banking work
• Require to chase client for payment after invoicing every month and to monitor

incoming payment.

• To count worker claim for overtime , mileage claim and allowance every month.
• To keep and sent monthly record on final statement of Account for client and project cost

Job Requirement :

• Possessed Relevant Diploma in Accounting, Finance or a related field
• At least 1 years of experience in a similar accounts assistant
• Fresh graduates are encourage to apply, training is provided
• Strong knowledge of accounting principles and practices, including proficiency in double-entry bookkeeping

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

• To estimate and check  material  costing for tender on Fire- fighting system
• Will require to go for site visit  to confirm the design and the tender requirement.
• To design and upgrade Fire- fighting system for any existing building
• Fresh graduate who are willing to learn are encourage to apply.
• Training will be provided.
• Must Possess own motorbike and License.
• Willing to travel outstation  and possess car driving license would be and
• advantage
• Knowledge in computer work excel.,Words, power point and micro
• Soft project
• Must possess own motorbike and license

Qualifications and Requirements

• Must possess Diploma in Quantity Surveyor

Responsibilities

• Develop and Implement Marketing Strategies: Create and execute marketing strategies to promote our full range of DG services, including training, operations, consultation, and transportation.
• Lead Generation: Identify and target potential customers in industries such as logistics, transportation, and hazardous materials handling for all DG-related services.
• Campaign Management: Plan, create, and manage marketing campaigns across digital platforms (website, social media, email marketing) and traditional media channels to enhance brand visibility and generate leads.
• Customer Relationship Management: Build and maintain strong relationships with potential clients, industry professionals, and decision-makers to ensure long-term business opportunities across all service areas.
• Collaboration with Internal Teams: Work closely with the operations, consultation, and training teams to ensure marketing content accurately reflects our services, and ensure alignment between marketing efforts and service offerings.
•  Market Research and Analysis: Conduct market research to identify customer needs, industry trends, and competitors’ offerings, using insights to adjust strategies and refine service delivery.
• Content Creation: Develop marketing materials, including case studies, brochures, blog posts, and social media content, to showcase the value of our DG services and highlight successful client stories.
• Lead Nurturing and Follow-up: Manage lead generation efforts by nurturing prospects through the sales funnel, ensuring timely follow-ups and addressing any questions or concerns.
•  Sales Support: Provide marketing and sales support by creating tailored materials for sales teams, assisting in client meetings, and helping close deals.
• Monitor and Report on Marketing Performance: Track and evaluate the performance of marketing campaigns, providing insights and reports to optimize future marketing efforts.
•  Customer Feedback and Testimonials: Gather customer feedback across all service areas to improve offerings, obtain testimonials, and ensure customer satisfaction for use in promotional materials.
• Industry Engagement: Engage with industry associations, regulators, and partners to stay updated on DG regulations and ensure our marketing materials are compliant and relevant.
• All employees are subject to transfer within the various branches and divisions of the company in which he/she is employed

Education

• Minimum Diploma in Marketing, at least 3 years of experience in the marketing field
• Degree holders in Marketing or related fields are highly encouraged to apply

Training/Skills

• Familiarity with digital marketing platforms (e.g., social media management, email marketing tools, SEO, and analytics.
• Strong verbal and written communication skills to create compelling marketing materials and engage with clients.
• Ability to analyze market trends and adapt strategies accordingly.
• Creative thinking and problem-solving skills to design innovative marketing campaigns.
• Organizational skills to manage multiple campaigns and meet deadlines efficiently.

Experience

• Proven experience in marketing, preferably in logistics, hazardous materials, or related industries.
• Strong proficiency in using digital marketing tools and software, including Canva, Adobe Illustrator (AI), and other content creation platforms.
• Experience in managing and updating websites, including familiarity with content management systems (e.g., WordPress, Wix, or similar platforms).
• Excellent marketing skills with a solid understanding of lead generation strategies, branding, and customer engagement.
• Demonstrated negotiation and interpersonal skills to build relationships with clients and stakeholders effectively.

Perks & Benefits

• Employee equity
• Personal leave
• Open culture
• Personal development opportunities
• Medical Insurance Plus Saving

The Office Automation and Technical Support Manager is responsible for overseeing office technology systems, managing IT support, and leading the entire lifecycle of all workstation equipment e.g. laptops and devices.  This will cover all staff in all Malaysian offices (Titiwangsa, Menara KH, Cyberjaya, Penang) 

This position is ideal for a tech-savvy leader who excels at implementing automation tools, managing device procurement and distribution, delivering excellent user support across the organization, and providing strategic leadership in technology deployment to enhance productivity. 

Key Responsibilities: 

1. Office Automation Management: 

• Oversee the selection, deployment, and management of office automation tools (e.g., M365, Microsoft Dynamics, JIRA). 
• Work closely with department heads to assess needs and identify opportunities to automate repetitive tasks and streamline office workflows. 
• Manage vendor relationships and liaise with external service providers to ensure timely upgrades, support, and integration of systems. 

2. Internal Technical Support: 

• Lead the internal technical support team to provide high-quality, timely support for staff on hardware, software, and network-related issues. 
• Implement and maintain helpdesk systems to track, prioritize, and resolve employee IT issues efficiently. 
• Develop and enforce IT support policies, procedures, and documentation to maintain smooth operations and ensure security compliance. 
• Developing and managing the organisation’s private Sharepoint intranet. 

3. Equipment Procurement and Management: 

• Manage the team responsible for procuring, configuring, and distributing laptops, mobile devices, and other office technology equipment like meeting room electronic equipment. 
• Ensure the timely provision of technology to new hires and existing employees, including the setup and deployment of devices. 
• Oversee inventory management for office technology assets, including tracking, repair, and lifecycle management of devices. 

4. System Management & Upgrades: 

• Oversee the regular maintenance, updates, and troubleshooting of office hardware and software systems. 
• Ensure all office technology, including printers, computers, phones, and networking equipment, is functioning optimally. 
• Implement backup, disaster recovery, and cybersecurity protocols to safeguard company data and ensure business continuity. 

5. Training and Development: 

• Lead, develop and mentor the IT admin and technical support team   
• Organize and deliver training sessions for staff on new office automation tools, software, and IT policies. 
• Develop user guides and technical documentation to enhance self-service support. 

6. Strategic Leadership: 

• Collaborate with senior management to identify technology-driven opportunities that will increase organizational efficiency and innovation. 
• Stay up-to-date with the latest office automation trends, software solutions, and best practices in technical support. 

Qualifications: 

• Bachelor's degree in Information Technology, Computer Science, or a related field. 
• 5+ years of experience in IT support, cloud solutioning, office automation, or a related field, with at least 2 years in a management role. 
• Strong technical knowledge of office software systems, workflow automation tools, network infrastructure, and cybersecurity practices. 
• Excellent problem-solving skills with a proactive and hands-on approach to troubleshooting. 
• Experience in managing IT projects, including system rollouts and upgrades. 
• Strong communication and interpersonal skills, with the ability to work with non-technical staff and cross-functional teams. 

Your Career

As a Domain Consultant for SOC Transformation you will be the expert for our Cortex portfolio, a Next-Gen AI-powered security operations platform.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leading solutions in Security Intelligence and Automation, XDR, Attack Surface Management, SOAR and Incident Response that establish Palo Alto Networks as a customer’s cybersecurity partner of choice.
 

Your Impact

• Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area

• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership

• As the main technical point of contact for Cortex, you will assist and collaborate to respond effectively to RFIs/RFPs.

• Lead and support customer demonstrations that showcase our unique value proposition

• Scope and lead Proof of Value (PoV) projects for prospective customers and partners based on best practices to ensure technical win in your assigned opportunities

• Drive high technical validation and PoV win rates within your assigned specialization area

• Responsible for discussing and highlighting product alignment with customer requirements and differentiation

• Architect solutions that will help our customers strengthen and simplify their security posture

• Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions

• Help our customers build and develop further their services around Cortex solutions

• Lead conversations about industry trends and emerging changes to the security landscape 

• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative

• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions

• Initiate projects to improve individual team’s performance

• Implement organizational policies & help others adopt

• Act as a conduit for customer feedback to Product Management, Technical Marketing, competitor intelligence, and R&D to create requirements and deliver product features for our customers

• Respond to technical queries in relation to professional and regulatory standards.
• Plan and conduct internal and external training relating to professional and regulatory standards.
• Keep updated with the professional and regulatory standards including conduct of research and studies from time to time.
• Monitor and report on the operating effectiveness of the Firm’s level of quality control.
• Assist to implement changes to the audit methodology in order to maintain compliance with the applicable approved accounting and auditing standards in Malaysia.
• Ensure the quality of audit engagements carried out within the Firm are in compliance with professional standards and the Firm’s requirement.
• Liaise with various global/local professional bodies and regulators on the current development issues in the industry.
• Assist in any other ad-hoc projects or assignments which may be assigned from time to time.

Job Requirement:

• A Bachelor's Degree or equivalent in Accountancy, Finance, or a related field is required.
• Preferably a member of a recognised accounting body (i.e., MIA / MICPA / ACCA / ICAEW or equivalent).
• Minimum 8 years of working experience in related fields, including audit experience, in well-established professional services firms will be an added advantage.
• Have sound knowledge of international and local accounting as well as auditing standards.
• Excellent written and verbal communication skills.
• Strong interpersonal skills besides the ability to learn and adapt quickly.
• Able to work independently, with strong attention to detail and the ability to generate high-quality deliverables.
• Strong analytical skills and problem-solving

• Architecting, implementing, and integrating solutions focused on tracking, analyzing, and improving 
• Designing and implementing data management strategies for the integration of MES solutions with 
• Conceptualizing solutions during the design phase and optimizing during pilot phase of the project life cycle
• Manufacturing execution system configuration, programming, debugging, and testing
• Creating documentation, including project engineering notes, project proposals, project design traceability 
• Commissioning innovative solutions for our multi-site/manufacturing operations; finding, sharing and 
• Creating methodologies and performing complex problem-solving
• Learning new technologies
• Mentoring colleagues on your expertise and knowledge base
• Understanding the manufacturing workflow and collaborating with business owners to identify areas 
• Understanding data integrity and Computer System Validation compliance regulations. This will help in 
•  Manage individual project deliverables and schedules and routinely report progress
• Conducting training to the functions on the newly deployed MES solutions
• Ensure all sites manufacturing processes were standardized from MES deployment point of view
• Challenge the status quo from world class industry standard perspective
   

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

NIQ Customer Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

Responsibilities

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement regularly, and share with respective teams for improvement.

About the role:

As the Customer Support Representative Team Lead, you will oversee the daily operations of the customer support team, ensuring exceptional service delivery to our clients. You will act as a mentor and coach to your team members, driving continuous improvement and upholding the highest standards of customer service. You will handle the day to day administrative activities for your team along with ensuring relevant KPI’s and targets are met.

• Minimum 2 years of experience in a customer support role, with at least 2 years in a supervisory or team lead position.
  
• Strong proficiency in English (both written and spoken) is essential; additional language skills are a plus.
  
• Experience with customer service software and ticketing systems (e.g., Zendesk) is highly desirable.
  
• Excellent communication and interpersonal skills with the ability to engage with customers empathetically, delivering outstanding customer service and a commitment to continuous improvement
  
• Demonstrated ability to lead, motivate, and develop a team.
  
• Ability to deliver in a fast pace ever changing operation
  
• Strong problem-solving skills, attention to detail, and the ability to multitask effectively
  
• Capability to work flexible hours (shifts may range from early morning to evening).

• Competitive salary package & performance bonus
• Gym subsidies 
• Casual dress code 

• Flexible working arrangements  (including work from home and remote) 
• Generous number of Annual Leaves
• Extensive medical coverage (including dental & optical)
• Generous amount of Annual Leaves
• Delicious office snacks 
• Guidance and mentoring from leaders within the business 
• Dynamic, positive work environment 
• Fantastic team culture  

Responsibilities:

- Perform general administrative duties such as data entry, filing and processing of records.

- Handle confidential and sensitive information with discretion and professionalism.

- Assist to handle daily operations and processes applications and transactions to ensure that all service levels are delivered according to the procedure.

- Any other adhoc administrative duties as assigned.

- Provide general administration and support to the Operations department.

Requirements:

- SPM holders with no experience are encouraged to apply.

- Basic proficiency in Excel and the ability to read Chinese are essential.

- Proficient in English and Mandarin (spoken & written); Cantonese is a plus.

- High level of professionalism and discretion when handling sensitive information.

- Flexibility and adaptability to changing priorities and deadlines.

- Ability to work independently and collaboratively in a fast-paced environment.

- Detailed and meticulous.

- Willing to work on Malaysia public holidays.

Overview: We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/ software challenges faced by panel members, reporting issues to the relevant stakeholders and follow-up per case, conducting re-training sessions as needed to vendors/ members when needed. Additionally, you'll be supporting in panel communications to run campaigns and boost engagement with panel members.

Responsibilities: 

• Effectively address queries and concerns from panel members through email and other communication channels. Provide timely and accurate responses, maintaining a high standard of customer service and experience.
• Troubleshoot and address issues reported by panel members (i.e. TV and Digital panels and Content Insights panels)
• Conduct panel member database maintenance and quality control validations from time to time to ensure
• Provide support to Panel Communication Specialist, write and edit high-quality content for various communication channels, including monthly newsletters, weekly bulletins, web member portal updates, email campaigns, and other ad-hoc materials. Ensure content is engaging, informative, and tailored to the preferences of our panel members.
• Perform detailed data checks and reporting, highlighting any discrepancies or potential issues
• Support in managing database of household, individual and technical information
• Support in market research fieldwork to collect media consumption and annual updates on social demographic information from panel members
• Proactively engage and manage technicians/part-timers to ensure operation runs smoothly
• Comfortable collaborating remotely with fellow team members and with cross-functional teams within the organization, such as market researchers, data processing, and technical teams, to gather insights and information required