Total 25 tech support job vacancies in Petaling Jaya, Shah Alam, Mid Valley City,Kuala Lumpur

Role Overview

As the Tech Lead you will oversee Malaysiakini’s technology vision, strategy, and execution. You will lead the development of digital platforms, optimise operational efficiency, and ensure the delivery of a seamless and engaging experience for our audience. This role requires a hands-on, strategic leader who can align technology initiatives with business goals while fostering innovation and collaboration across teams.

Key Responsibilities

Technology Leadership and Strategy

• Define and execute the company’s technology roadmap to support business objectives and audience growth.
• Identify emerging technologies and trends to keep Malaysiakini at the forefront of digital media innovation.
• Align technological initiatives with editorial, product, and business strategies.

Team Management and Collaboration

• Lead a multidisciplinary team of engineers, developers, and IT professionals.
• Foster a culture of innovation, collaboration, and continuous improvement within the tech team.
• Collaborate closely with editorial, product, and business teams to integrate technology with content and audience engagement goals.

Digital Platform Development

• Oversee the design, development, and optimisation of Malaysiakini’s digital platforms, ensuring scalability, reliability, and user-centric design.
• Drive the adoption of best practices in software development, cybersecurity, and cloud infrastructure.
• Ensure platforms deliver exceptional performance across devices and maintain high availability for audiences.

Data and Analytics

• Champion the use of data-driven decision-making by implementing advanced analytics and reporting systems.
• Oversee data security and compliance to protect user information and maintain trust.
• Leverage analytics to enhance audience engagement and optimize platform performance.

Innovation and Problem-Solving

• Drive experimentation with new tools, technologies, and workflows to improve efficiency and innovation.
• Address technical challenges and identify opportunities to streamline processes and reduce costs.
• Develop solutions to meet the needs of a diverse and growing audience.

Qualifications

Technical Expertise

• Proven experience in a senior technology leadership role, preferably in the media or digital publishing industry.
• Strong knowledge of web development, cloud infrastructure, cybersecurity, and data management.
• Hands-on experience with content management systems (CMS) and digital publishing platforms.

Leadership and Management

• Exceptional leadership skills with a track record of building and managing high-performing technical teams.
• Strong project management skills with the ability to oversee multiple complex projects simultaneously.
• Experience working cross-functionally with editorial, product, and business teams.

Innovation and Vision

• A forward-thinking mindset with the ability to anticipate and leverage emerging technology trends.
• Proven ability to translate business goals into innovative technical solutions.
• Passion for independent journalism and Malaysiakini’s mission.

General Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a results-oriented approach.
• Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred).

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Central location
• Flexible working hours
• Casual dress code
• Personal leave
• Personal development opportunities
• Dental insurance
• Vision insurance
• Paid training and development

角色概述

作為技術主管，您將監督當今大馬的技術願景、策略和執行。您將領導數位平台的開發，優化營運效率，並確保為我們的受眾提供無縫且引人入勝的體驗。這個角色需要一位親力親為的策略領導者，能夠將技術舉措與業務目標結合起來，同時促進團隊之間的創新和協作。

主要職責

技術領導力和策略

• 定義並執行公司的技術路線圖以支援業務目標和受眾成長。
• 確定新興技術和趨勢，使《當今大馬》保持在數位媒體創新的前沿。
• 將技術舉措與編輯、產品和業務策略保持一致。

團隊管理與協作

• 領導一支由工程師、開發人員和 IT 專業人員組成的多學科團隊。
• 在技術團隊中培養創新、協作和持續改進的文化。
• 與編輯、產品和業務團隊密切合作，將技術與內容和受眾參與目標結合。

數位平台開發

• 監督 Malaysiakini 數位平台的設計、開發和最佳化，確保可擴展性、可靠性和以使用者為中心的設計。
• 推動軟體開發、網路安全和雲端基礎設施領域最佳實踐的採用。
• 確保平台在不同裝置上提供卓越的效能，並為受眾保持高可用性。

數據與分析

• 透過實施先進的分析和報告系統，倡導使用數據驅動的決策。
• 監督資料安全性和合規性，以保護使用者資訊並維持信任。
• 利用分析來提高受眾參與度並優化平台表現。

創新與解決問題

• 推動新工具、技術和工作流程的試驗，以提高效率和創新。
• 解決技術挑戰並尋找簡化流程和降低成本的機會。
• 開發解決方案以滿足多樣化且不斷增長的受眾的需求。

資格

技術專長

• 擁有擔任高階技術領導職務的豐富經驗，最好是在媒體或數位出版業。
• 擁有豐富的 Web 開發、雲端基礎架構、網路安全和資料管理知識。
• 擁有內容管理系統 (CMS) 和數位發布平台的實務經驗。

領導與管理

• 卓越的領導技能，擁有建立和管理高績效技術團隊的記錄。
• 強大的專案管理技能，能夠同時監督多個複雜的專案。
• 擁有與編輯、產品和業務團隊跨職能合作的經驗。

創新與願景

• 具有前瞻性思維，能夠預測並利用新興技術趨勢。
• 具有將業務目標轉化為創新技術解決方案的能力。
• 對獨立新聞事業的熱情和《當今大馬》的使命。

一般技能

• 優秀的溝通和人際交往能力。
• 強大的解決問題的能力和以結果為導向的方法。
• 計算機科學、工程或相關領域的學士學位（碩士優先）。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 事假
• 個人發展機會
• 牙科保險
• 視力保險
• 有薪培訓和發展

Job Responsibilities:

• To involve in preparing installation, assembling, commissioning & troubleshooting of security systems such as CCTV, Card Access System, intelligent alarm monitoring systems and etc.
• To involve in testing of in-house as well as 3rd party security products.
• Added Advantages : Knowledge in Fiber To The Home(FTTH), Public Address(PA) System, SMATV System and Intercom System
• To help customers to solve technical issues.
• To involve in servicing of security products.
• To report service & repair status to their respective supervisor.
• To assist in preparation & submission of various technical reports to their respective supervisor.
• To provide system or product training to the customers 

Requirement:

• Required Skill(s): Microsoft Office, Technical Knowledge in ELV Systems, ,ICT and computer is an added advantage.
• Analytical thinking and Good Self Discipline
• Ability to work independently without much supervision.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Open culture
• Personal development opportunities

DUTIES AND RESPONSIBILITIES

1. Accept sales enquiry and check availability of machines
2. Responsible to issue quotations and follow-up with customers
3. Reserve machines for customers once PO received
4. Coordinate work schedule with technical team for the coming days
5. Update customer list for any usage extension or return of machines
6. Keep an organized file system for sales documents e.g. invoices and quotations
7. In-charge of sales collaterals to ensure stocks are sufficient and ready for sales team
8. Serves as a liaison and primary point of contact between company and customers
9. Performs other related duties as assigned

QUALIFICATIONS

1. Prefer 2 years working experience in similar industry or equivalent. Fresh graduates are also encouraged to apply.
2. Possess Certificate, Diploma or Degree in Business / Secretarial courses or equivalent
3. Fluent in Bahasa Malaysia and English. Mandarin and its various dialects would be an added advantage
4. Communicate effectively through oral and written documents
5. Good knowledge of Microsoft Office (Excel, Words, PowerPoint)
6. Must be customer focus and able to provide solution to customers
7. Possess the energy and personality to meet and communicate to a wide spectrum of personalities with ease.
8. Able to multi-task and handle multiple projects simultaneously
9. Work independently and as a member of a team

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Roles & Responsibilities:

• EUC Hardware Support: Install, configure, and troubleshoot End User Computing (EUC) hardware, including PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT devices.
• Software Installation and Troubleshooting: Install, configure, and troubleshoot Microsoft Windows, Microsoft Office, and other client applications.
• Device Setup and Imaging: Create and maintain system images, deploy software, and support the setup of new devices.
• Critical Software Deployment: Support the deployment of software centers, antivirus agents, and other critical software solutions.
• Asset Management: Provide asset disposal services in compliance with organizational processes and procedures.
• Hardware Inventory Reporting: Assist in capturing and maintaining hardware inventory data for accurate reporting.
• Project Support: Assist with EUC hardware and software-related projects, including planning, implementation, and troubleshooting.
• End-User Technical Support: Deliver technical support to end-users via in-person interactions, phone, email, and remote access, ensuring timely issue resolution.
• Support Request Management: Document and track support requests to ensure proper resolution and follow-up.
• Collaboration with IT Teams: Work closely with IT teams to resolve end-user issues and enhance productivity.

Requirements:

• Qualifications: Diploma or Bachelor’s degree in Computer Science, IT, or Engineering (Computer/Telecommunications).
• Experience: At least 2 years of experience in IT support, with proven skills in troubleshooting, testing, and repairing hardware/software.
• Technical Knowledge: Proficient in Microsoft desktop applications (Word, Excel, PowerPoint, Outlook) and Windows OS.
• Communication Skills: Strong interpersonal and communication skills, with the ability to explain technical concepts clearly.
• Work Environment Adaptability: Ability to work in fast-paced environments and adapt to customer needs.
• Independent Work: Capable of working independently and taking ownership of assigned tasks.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities

Qualifications & Experience:

- Fresh Graduate are welcome

- Minimum Degree/Diploma Qualification

- Experience: 0-2 years in IT field

- Chinese Candidates Preferred

- Own Transportation

Tasks & Responsibilities:

Customer Support

- Provide first-line support to customers via phone, email, or chat.

- Diagnose and resolve technical issues related to POS &Accounting systems, including hardware, software, and network connectivity problems.

- Escalate unresolved issues to higher-level support or specialized teams as necessary.

Technical Assistance

- Assist in the installation and setup of POS & Accounting systems at customer locations.

- Configure POS & Accounting software according to client requirements, ensuring compatibility with existing systems and hardware.

- Provide training to end-users on the proper use and maintenance of the POS & Accounting system.

Maintenance and Updates

- Perform regular system maintenance and updates to ensure optimal performance and security.

- Monitor system performance and proactively address potential issues.

- Manage software updates and patches, ensuring minimal disruption to business operations.

Documentation and Reporting

- Maintain detailed records of support requests, solutions provided, and other customer interactions.

- Create and update user manuals, FAQ documents, and technical support documentation.

- Generate reports on common issues, system performance, and customer feedback to inform improvements.

Team Collaboration

- Coordination with Senior Staff : Work closely with senior technical support specialists and other team members to resolve complex issues and improve support processes.

- Feedback and Suggestions: Provide feedback and suggestions to improve software features and customer support services based on customer interactions and issues encountered.

Learning and Development

- Continuous Learning: Stay updated with the latest software features, updates, and industry trends to provide knowledgeable support to customers.

- Training Participation: Participate in internal training sessions to enhance your technical skills and product knowledge.

Compliance and Security

- Data Security: Ensure that customer data is handled securely and in compliance with company policies and relevant regulations.

- Policy Adherence: Follow company policies and procedures in all customer interactions and technical support activities.

Perks & Benefits:

- Commission and bonus

- Allowance (travel stipends, transportation, etc.)

- Medical Claim

- Regular team activities

- Company trips

- Pantry Snacks

- Gaming Zone (PS5/Nintendo Switch) (Melaka Area)

Sales Support Admin – 6 Months Contract

Employment Type - Contract

Salary : RM 1,800 – RM 2,500

Job Responsibility

• Provide necessary support and services to sales staff of the Company in the execution of day-to-

day sales functions.

• Prepares various documents such as sales schedules, reports, and statistics as directed for

managerial review.

• Responsible for generating quotations, agreements, correspondence, delivery orders / invoices,

confirmation of orders for the Sales Department.

• Maintain an efficient control system of records, communications and correspondence.

• Collate sales records and prepare agreements and other documents in connection with sales and

deliveries.

• Answer enquiries, receive customers’ complaints and coordinates with other related

areas/personnel in-charge concerning proper operating procedures.

• Performs any other related duties as and when assigned by Superior.

Job Requirement

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Business Studies /

Administration / Management

• Preferably at least 1 year of related working experience.

• Good communication skills in English,Malay language for both spoken and written

Play a key role in ensuring excellent patient and client satisfaction by assisting with inquiries, resolving issues, and providing information related to medical services, appointments, billing, and more. Supporting healthcare professionals, and ensuring smooth operations within the medical practice and setting. You will be expected to communicate professionally, handle sensitive information with confidentiality, and provide efficient administrative support to patients, medical staff, and departments.

Job Responsibilities:

• Serve as the first point of contact for patients, visitors, and healthcare professionals in person, over the phone, or via email.
• Answer and address patient inquiries regarding services, procedures, and policies in a professional and compassionate manner.
• Schedule, reschedule, or cancel patient appointments, ensuring accurate data entry into the scheduling system.
• Process billing information accurately and assist in handling payments or setting up payment plans.
• Assist with filling out medical forms and ensuring proper documentation is available.
• Liaise between patients and healthcare providers to ensure effective communication, including relaying patient concerns, appointments, or messages.
• Perform clerical duties such as filing, scanning, and maintaining patient records and documentation.
• Assist in maintaining the front desk area and office supplies.
• Help maintain cleanliness and organization in the waiting area and patient exam rooms, ensuring a welcoming environment.

Job Qualifications:

• Excellent communication skills, both verbal and written, with the ability to communicate with patients, medical staff effectively.
• Strong problem-solving skills and the ability to handle sensitive or challenging situations with tact and professionalism.
• Ability to multitask, remain organized, and manage time effectively in a busy medical office environment.
• Attention to detail, especially when handling patient data and billing.
• High school diploma or equivalent required; further education in medical administration, healthcare, or customer service is a plus.
• Certification in medical office administration, customer service, or a related field is a plus but not required.

Perks & Benefits

• Incentives and yearly bonus.
• Yearly increment
• Personal leave
• Personal development opportunities
• Excellent working environment.

The role involves providing technical support, engaging in sales activities, and delivering exceptional customer service on a daily basis. The Pre-Sales and Technical role requires working closely with the technical team to understand and present complex solutions to clients.

Job Description:

• Building the product lines, services, supporting the sales department in sales activities, and developing the company’s portfolio.
• Procuring, maintaining, developing, upgrading and other IT systems-related items for the use of LifeTech and its customers.
• To maintain a thorough knowledge of the company’s products and service offerings and methodologies
• To work with the product development teams to capture new customer requirements and develop and expand the product portfolio
• Planning of sales strategies, the positioning in contrast to the competitors and the demonstration of the business
• Preparation of presentations about the products or services with all their values for the usage of the sales department
• Creation of marketing concepts
• To articulate (through written submissions and oral presentations) solutions to both technical and non-technical customers
• Coordination and organization of demand generating activities like tradeshows, company events or customer workshops
• Engagement with the customers and interpretation of their needs and derivation of advice for prospective products that are aligned with the customers' demands
• To advise on bid / no bid decisions based on technical and commercial considerations
• Assist in production of RFP/RFQ
• Ensure smooth transition to technical teams of the business and functional requirements agreed with customer and enable initial hand holding and relationship building with customer

Job Requirement:

• 2-3 Year Experience in Business Development or Sales
• Excellent communication skills with a flair for presentations.
• Ability to speak and write good English is a must
• Forward thinking, open-minded confident and self-motivated
• Bachelor's degree in Information Technology or related field

Perks & Benefits

• Nearby public transport
• Free snacks / Happy hours
• Personal development opportunities

• Position: Administration Support Executive.
• Salary: RM 2500-3500.
• Job location: Petaling Jaya, Shah Alam, Mid Valley City,Kuala Lumpur.

Introduction

Chrisjac is an established recruitment firm,servicing corporate clients in Malaysia for three decades in staffing industry. As part of providing value-added recruitment services, Chrisjac is currently seeking capable and suitable Malaysians to fill several administrative support roles within the Klang Valley, i.e Petaling Jaya, Shah Alam , Mid Valley City, Kuala Lumpur areas. Our clients are engaged in different business activities/industries such as international logistics, loyalty program services and business services.

About the job/Role

The vacancies available are full-time permanent positions. 

The role is primarily office based where the incumbents (job holders) will be responsible for providing administrative support role to the overall business operation activities. The role is challenging as you will handle a variety of responsibilities ranging from generating documents to attending to customer requests. The job would suite a matured outgoing person who enjoys a highly diverse work environment, can easily handle a variety and wide range of office activities.

Requirements/Candidate profile

The successful candidates for the role should fulfill the following criteria/requirements:

*Malaysians who are energetic and enthusiastic person age between 23 to 40.

*Possess minimum SPM or Diploma qualification.

*Strong verbal and written communication skills, especially able to communication in fluent English; plus conversant in BM and Mandarin.

*Intermediate computer skills,including MS Office and Internets applications.

HOW TO APPLY

Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may choose to apply through JOBSTORE by clicking the Apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at: jobs@chrisjac.com.my

More jobs from Chrisjac

More job openings are available from Chrisjac. To learn more about all of the career opportunities that Chrisjac can offer,please visit our website at www.chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

• 職位：行政支援主管。
• 薪資：RM2500-3500。
• 工作地點：八打靈再也、莎阿南、谷中城、吉隆坡。

介紹

Chrisjac 是一家成熟的招聘公司，在人力資源行業為馬來西亞的企業客戶提供服務三十年。作為提供增值招聘服務的一部分，Chrisjac 目前正在尋找有能力且合適的馬來西亞人來填補巴生谷地區的多個行政支援職位，即八打靈再也、莎阿南、谷中城、吉隆坡地區。我們的客戶從事不同的商業活動/行業，例如國際物流、忠誠度計畫服務和商業服務。

關於工作/角色

可用的職位空缺是全職永久職位。

該職位主要是辦公室職位，任職者（在職人員）將負責為整體業務營運活動提供行政支援。該角色具有挑戰性，因為您將處理各種職責，從生成文件到滿足客戶請求。這項工作適合成熟的外向人士，喜歡高度多樣化的工作環境，可以輕鬆處理各種廣泛的辦公室活動。

要求/候選人簡介

該職位的成功候選人應符合以下標準/要求：

*馬來西亞人是充滿活力和熱情的人，年齡在23至40歲之間。

*至少擁有SPM或文憑資格。

*較強的口頭和書面溝通能力，尤其能夠用流利的英語進行溝通；加上精通國語和普通話。

*中級電腦技能，包括MS Office和互聯網應用程式。

如何申請

特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以選擇透過JOBSTORE進行申請，點選「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件直接將簡歷轉發給我們的CHRISJAC ： jobs@chrisjac.com.my

克里斯雅克 的更多職位

Chrisjac 提供更多職缺。要了解有關 Chrisjac 可以提供的所有職業機會的更多信息，請訪問我們的網站www.chrisjac.com.my

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

The Tech Governance, Audit & Compliance Lead will be responsible for developing, implementing, and overseeing the technology governance framework to ensure that IT operations align with industry best practices, internal policies, and regulatory requirements. This role will also oversee audit activities, risk management processes, stakeholder engagement, and the continuous improvement of technology governance strategies. The successful candidate will work closely with IT teams, internal auditors, and external stakeholders to track and resolve audit findings, mitigate risks, and ensure compliance.

Key Responsibilities:

• Develop and Implement Technology Governance Framework:
• Leads or commissions the preparation and implementation of necessary IT Governance, Audit & Compliance framework or IT policies, standards, procedures, and guidelines.
• Work closely with all other IT departments unit to prepare SOP and Procedures.
• Lead the design and operation of related compliance monitoring and improvement activities to ensure compliance both with Internal Security Policies etc. and applicable laws and regulations e.g., User Access Review, Resigned IDs, etc.
• To assure that the IT department follows all the standard guidelines to ensure compliance to best practices in the industry, all risk factors are observed & mitigated and readiness for internal or external audits.
• Conduct Audits and Assessments:
• Analyse audit findings, identify root causes, and recommend corrective and preventive actions.
• Monitor the implementation of corrective actions and track progress towards remediation.
• To work closely with IT Section Heads and auditors to support audit activities and to track and follow up on all audit findings till closure.
• Risk Management:
• Update and maintain IT risk register.
• Stay abreast of evolving regulatory requirements.
• To ensure IT Department and processes are compliant to regulatory requirements such as BNM RMIT.
• Stakeholder Management:
• Build and maintain strong relationships with IT teams and other stakeholders.
• Communicate effectively with stakeholders on audit findings and other governance/Risk related matter.
• Provide guidance and support to IT Department on audit or governance matters.
• Reporting and Communication:
• Prepare and present regular reports on the status of audit activities to management.
• Communicate effectively with internal and external auditors.
• Continuous Improvement:
• Continuously monitor and evaluate the effectiveness of the technology governance framework.
• Identify areas for improvement and implement necessary changes.
• Stay abreast of emerging technologies, threats, and best practices in IT governance, risk, and compliance.

Qualifications:

• Education:
• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field.
• Experience:
• 5+ years of experience in IT governance, audit, compliance, or risk management.
• Proven experience in developing and implementing governance frameworks and policies.
• Strong background in conducting audits, identifying risks, and managing compliance assessments.
• Experience with regulatory frameworks such as BNM RMIT.
• Ability to work with cross-functional teams and build relationships with stakeholders at all levels.
• Skills:
• Strong understanding of IT security, compliance, and risk management concepts.
• Excellent problem-solving and analytical skills.
• Effective communication and reporting skills, with the ability to present complex information clearly.
• Experience with audit management and risk assessment tools is a plus.
• Proficiency in preparing detailed reports and presenting findings to senior leadership.

• Responsible for an annual revenue target to be executed / developed through new business in the year.  
• Work together with Vertical Leaders / Customer Success Teams and independently identifying and addressing client’s business issue or project brief, with the support from the technical teams proposing the right & relevant solution (i.e. type of consumer study, data collection approach, research design, timeline and investment). This includes developing & presenting the proposed solution to clients.  
• Take lead on proactive client engagement, identifying the right decision makers within the targeted companies and maintain a relationship with prospective clients with the aim to become a trusted advisor, thus gaining more business opportunities.  
• Maintain an accurate and up to date knowledge on research techniques and applications; eager to learn about value added analysis to properly answer client’s key research objectives.   
• Demonstrate willingness and ability to think about the client's business and take concrete steps towards building knowledge about a key industry vertical and also Consumer Insights Solution.  
• Ensure the vertical leaders and customer success teams have a full understanding of the prospective client’s requirements to ensure we deliver quality outputs and achieve high CSAT results  
• Ensure the right costing and margin of all out going proposals 
• Support in Marcoms and create email campaigns via Sales Loft 
• Full compliance with our costing, leads, pipeline and revenue systems in timely manner 

About the role

As a Senior Support Engineer, you’ll join a global team dedicated to providing ZEAL Products with top-tier assistance. Your role is to ensure support across various departments, including key stakeholders Customer Service, Product, Engineering, IT and others. From answering general queries about system behavior to serving as the first responder during major incidents, your expertise will be invaluable.

Key Responsibilities

• Gain in-depth knowledge of ZEAL products, their capabilities, and how ZEAL systems integrate with them. Collaborate with teams across ZEAL to build this understanding.
• Handle incident and problem management activities from start to end.
• Respond to and resolve inquiries via Jira support queues and, for critical issues, offer Teams assistance.
• Independently and collaboratively tackle user-reported problems, working closely with engineering teams.
• Maintain system availability and functionality in line with SLAs, assist with server-level upgrades and patches, and participate in disaster recovery exercises.
• Share insights, document knowledge, and track trends in user-reported issues to enable global team effectiveness

• Over 3 years in a technical support role, with familiarity in tools like Kibana, Grafana, PagerDuty, and Unix/Linux environments as well as general support.
• Proficient in testing and debugging REST APIs, analyzing logs, and querying databases (PostgreSQL, MySQL, MariaDB).
• Basic experience with programming languages like Python, C#, or Java (though not a developer role).
• Excellent at prioritization and setting expectations while addressing immediate challenges.
• Thrive in fast-paced, reactive environments and proactively identifies areas for improvement.
• Experienced in managing multiple high-severity incidents simultaneously, with a background in incident management preferred.
• Open to 24/7 support shifts and handling incidents outside regular hours.
• Ready to collaborate with global teams across engineering, implementation, customer support, and operations.
• Work effectively with diverse colleagues in multiple time zones.
• Read, write and speak English and Mandarin fluently

• Life Insurance
• Medical Coverage
• Optical Coverage
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Long Service Rewards
• Staff Referral Bonus Program

Interview process:

• First session with TA team – 30-minutes
• First Interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins

Role Summary:

We are looking for a qualified Bureau Support Associate to join our Trade Bureau Team. You will support various operational responsibilities, including daily bureau support tasks, handling email inquiries, managing deliveries, and following company policies. Administrative professionals are crucial in enhancing efficiency, delivering excellent customer experiences, and streamlining processes.

As a Experience documenting customer issues in detail and proactive Bureau Support Associate, you will verify payment records provided by clients, ensuring they comply with guidelines and meet Trade Bureau requirements. Additionally, you will assist the team with various administrative tasks as assigned.

Here are some primary responsibilities for this role:

What you'll need to bring to the party

• Good analytical and problem-solving skills.
• Detail-oriented with a high level of accuracy in all tasks.
• Experience handling support requests from a variety of different channels and manage time effectively.
• Ability to work independently and as part of a team.
• Basic accounting knowledge is an added advantage.
• Experience interpreting and responding to customer questions and requests, for interacting with internal and external stakeholders.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

What you'll do

• Verify data submitted by clients to ensure accuracy and compliance with guidelines.
• Maintain accurate and organized records of all verification activities.
• Handle daily email inquiries and respond promptly and professionally.
• Collaborate with team members to improve processes and enhance efficiency.
• Administrative duties to support Trade Bureau Team.
• Collaborate with team members for data compilation and assist the manager with reporting tasks.
• Perform and achieve the KPI as assigned.
• Contribute to team effort by accomplishing related results as needed.

Overview: We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/ software challenges faced by panel members, reporting issues to the relevant stakeholders and follow-up per case, conducting re-training sessions as needed to vendors/ members when needed. Additionally, you'll be supporting in panel communications to run campaigns and boost engagement with panel members.

Responsibilities: 

• Effectively address queries and concerns from panel members through email and other communication channels. Provide timely and accurate responses, maintaining a high standard of customer service and experience.
• Troubleshoot and address issues reported by panel members (i.e. TV and Digital panels and Content Insights panels)
• Conduct panel member database maintenance and quality control validations from time to time to ensure
• Provide support to Panel Communication Specialist, write and edit high-quality content for various communication channels, including monthly newsletters, weekly bulletins, web member portal updates, email campaigns, and other ad-hoc materials. Ensure content is engaging, informative, and tailored to the preferences of our panel members.
• Perform detailed data checks and reporting, highlighting any discrepancies or potential issues
• Support in managing database of household, individual and technical information
• Support in market research fieldwork to collect media consumption and annual updates on social demographic information from panel members
• Proactively engage and manage technicians/part-timers to ensure operation runs smoothly
• Comfortable collaborating remotely with fellow team members and with cross-functional teams within the organization, such as market researchers, data processing, and technical teams, to gather insights and information required

Job Description

• Ensure that all documents comply with company policies, legal requirements, and industry regulations. 
• Identify any discrepancies or irregularities and take appropriate action to address them. 
• Collaborate with internal teams, to resolve issues related to document verification and compliance. 
• Communicate effectively with external stakeholders to clarify requirements or request additional information as needed.
• Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders. 
• Generate reports on refund and reimbursement activity for management review and audit purposes.
• Communicate with users regarding refund status, providing clear explanations and assistance as needed. 
• Process refunds accurately and efficiently through backend systems and maintaining proper documentation.
• Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback. 
• Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary. 
• Address user inquiries and concerns related to application difficulties, and functionality errors.

Job Requirements:

• Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field. 
• Preferably possess backend support working experience, with a minimum of 1 year in a related role. 
• Open to both fresh graduates and experienced applicants; entry-level discussions are possible based on previous experience. 
• Previous experience in backend support, customer service, or related roles is highly preferred. 
• Proficiency in English, Mandarin and Cantonese spoken and/or written.
• Demonstrate a strong attention to detail and accuracy in processing documents and data. 
• Possess excellent communication and interpersonal skills. 
• Ability to work both independently and collaboratively within a fast-paced environment. 
• Proficient in Microsoft Office Suite and other relevant software applications. 
• Familiarity with Hong Kong regulations pertaining to driver qualifications and vehicle requirements is considered advantageous. 

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

The Office Automation and Technical Support Manager is responsible for overseeing office technology systems, managing IT support, and leading the entire lifecycle of all workstation equipment e.g. laptops and devices.  This will cover all staff in all Malaysian offices (Titiwangsa, Menara KH, Cyberjaya, Penang) 

This position is ideal for a tech-savvy leader who excels at implementing automation tools, managing device procurement and distribution, delivering excellent user support across the organization, and providing strategic leadership in technology deployment to enhance productivity. 

Key Responsibilities: 

1. Office Automation Management: 

• Oversee the selection, deployment, and management of office automation tools (e.g., M365, Microsoft Dynamics, JIRA). 
• Work closely with department heads to assess needs and identify opportunities to automate repetitive tasks and streamline office workflows. 
• Manage vendor relationships and liaise with external service providers to ensure timely upgrades, support, and integration of systems. 

2. Internal Technical Support: 

• Lead the internal technical support team to provide high-quality, timely support for staff on hardware, software, and network-related issues. 
• Implement and maintain helpdesk systems to track, prioritize, and resolve employee IT issues efficiently. 
• Develop and enforce IT support policies, procedures, and documentation to maintain smooth operations and ensure security compliance. 
• Developing and managing the organisation’s private Sharepoint intranet. 

3. Equipment Procurement and Management: 

• Manage the team responsible for procuring, configuring, and distributing laptops, mobile devices, and other office technology equipment like meeting room electronic equipment. 
• Ensure the timely provision of technology to new hires and existing employees, including the setup and deployment of devices. 
• Oversee inventory management for office technology assets, including tracking, repair, and lifecycle management of devices. 

4. System Management & Upgrades: 

• Oversee the regular maintenance, updates, and troubleshooting of office hardware and software systems. 
• Ensure all office technology, including printers, computers, phones, and networking equipment, is functioning optimally. 
• Implement backup, disaster recovery, and cybersecurity protocols to safeguard company data and ensure business continuity. 

5. Training and Development: 

• Lead, develop and mentor the IT admin and technical support team   
• Organize and deliver training sessions for staff on new office automation tools, software, and IT policies. 
• Develop user guides and technical documentation to enhance self-service support. 

6. Strategic Leadership: 

• Collaborate with senior management to identify technology-driven opportunities that will increase organizational efficiency and innovation. 
• Stay up-to-date with the latest office automation trends, software solutions, and best practices in technical support. 

Qualifications: 

• Bachelor's degree in Information Technology, Computer Science, or a related field. 
• 5+ years of experience in IT support, cloud solutioning, office automation, or a related field, with at least 2 years in a management role. 
• Strong technical knowledge of office software systems, workflow automation tools, network infrastructure, and cybersecurity practices. 
• Excellent problem-solving skills with a proactive and hands-on approach to troubleshooting. 
• Experience in managing IT projects, including system rollouts and upgrades. 
• Strong communication and interpersonal skills, with the ability to work with non-technical staff and cross-functional teams. 

Responsibilities:

- Perform general administrative duties such as data entry, filing and processing of records.

- Handle confidential and sensitive information with discretion and professionalism.

- Assist to handle daily operations and processes applications and transactions to ensure that all service levels are delivered according to the procedure.

- Any other adhoc administrative duties as assigned.

- Provide general administration and support to the Operations department.

Requirements:

- SPM holders with no experience are encouraged to apply.

- Basic proficiency in Excel and the ability to read Chinese are essential.

- Proficient in English and Mandarin (spoken & written); Cantonese is a plus.

- High level of professionalism and discretion when handling sensitive information.

- Flexibility and adaptability to changing priorities and deadlines.

- Ability to work independently and collaboratively in a fast-paced environment.

- Detailed and meticulous.

- Willing to work on Malaysia public holidays.

NIQ Customer Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

Responsibilities

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement regularly, and share with respective teams for improvement.

• Responsible for an annual revenue target to be executed / developed through new business in the year.  
• Work together with Vertical Leaders / Customer Success Teams and independently identifying and addressing client’s business issue or project brief, with the support from the technical teams proposing the right & relevant solution (i.e. type of consumer study, data collection approach, research design, timeline and investment). This includes developing & presenting the proposed solution to clients.  
• Take lead on proactive client engagement, identifying the right decision makers within the targeted companies and maintain a relationship with prospective clients with the aim to become a trusted advisor, thus gaining more business opportunities.  
• Maintain an accurate and up to date knowledge on research techniques and applications; eager to learn about value added analysis to properly answer client’s key research objectives.   
• Demonstrate willingness and ability to think about the client's business and take concrete steps towards building knowledge about a key industry vertical and also Consumer Insights Solution.  
• Ensure the vertical leaders and customer success teams have a full understanding of the prospective client’s requirements to ensure we deliver quality outputs and achieve high CSAT results  
• Ensure the right costing and margin of all out going proposals 
• Support in Marcoms and create email campaigns via Sales Loft 
• Full compliance with our costing, leads, pipeline and revenue systems in timely manner 

Overview: We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/ software challenges faced by panel members, reporting issues to the relevant stakeholders and follow-up per case, conducting re-training sessions as needed to vendors/ members when needed. Additionally, you'll be supporting in panel communications to run campaigns and boost engagement with panel members.

Responsibilities: 

• Effectively address queries and concerns from panel members through email and other communication channels. Provide timely and accurate responses, maintaining a high standard of customer service and experience.
• Troubleshoot and address issues reported by panel members (i.e. TV and Digital panels and Content Insights panels)
• Conduct panel member database maintenance and quality control validations from time to time to ensure
• Provide support to Panel Communication Specialist, write and edit high-quality content for various communication channels, including monthly newsletters, weekly bulletins, web member portal updates, email campaigns, and other ad-hoc materials. Ensure content is engaging, informative, and tailored to the preferences of our panel members.
• Perform detailed data checks and reporting, highlighting any discrepancies or potential issues
• Support in managing database of household, individual and technical information
• Support in market research fieldwork to collect media consumption and annual updates on social demographic information from panel members
• Proactively engage and manage technicians/part-timers to ensure operation runs smoothly
• Comfortable collaborating remotely with fellow team members and with cross-functional teams within the organization, such as market researchers, data processing, and technical teams, to gather insights and information required

About the role:

As the Customer Support Representative Team Lead, you will oversee the daily operations of the customer support team, ensuring exceptional service delivery to our clients. You will act as a mentor and coach to your team members, driving continuous improvement and upholding the highest standards of customer service. You will handle the day to day administrative activities for your team along with ensuring relevant KPI’s and targets are met.

• Minimum 2 years of experience in a customer support role, with at least 2 years in a supervisory or team lead position.
  
• Strong proficiency in English (both written and spoken) is essential; additional language skills are a plus.
  
• Experience with customer service software and ticketing systems (e.g., Zendesk) is highly desirable.
  
• Excellent communication and interpersonal skills with the ability to engage with customers empathetically, delivering outstanding customer service and a commitment to continuous improvement
  
• Demonstrated ability to lead, motivate, and develop a team.
  
• Ability to deliver in a fast pace ever changing operation
  
• Strong problem-solving skills, attention to detail, and the ability to multitask effectively
  
• Capability to work flexible hours (shifts may range from early morning to evening).

• Competitive salary package & performance bonus
• Gym subsidies 
• Casual dress code 

• Flexible working arrangements  (including work from home and remote) 
• Generous number of Annual Leaves
• Extensive medical coverage (including dental & optical)
• Generous amount of Annual Leaves
• Delicious office snacks 
• Guidance and mentoring from leaders within the business 
• Dynamic, positive work environment 
• Fantastic team culture  

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8AM to 5PM / 9AM to 6PM / 10AM to 7PM / 11am to 8PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in Thai and English, both spoken and written; proficiency in Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.