Total 33 social responsibility manager job vacancies in Petaling Jaya

Responsibilities:

• Draft, evaluate, negotiate and execute contracts.
• Develop and maintain supplier relationships by serving as a single point of contact for contractual matters.
• Oversee record keeping for all contract-related correspondence and documentation.
• Offer contract-related issue resolution, both internally and externally.
• Monitor and complete contract close-out, extension or renewal, as appropriate.
• Communicate contract-related information to all stakeholders.

Requirements:

• Proven experience as contract manager or relevant role.
• Outstanding organizational and leadership skills.
• Excellent communication and interpersonal abilities.
• Thorough knowledge of diverse business processes and strategy development.
• Good understanding of MS Office, databases and information systems.
• Possess at least Bachelor's Degree in Supply Chain Management, Logistics or Business Administration or relevant field; MSc/MA will be a plus.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Open culture
• Paid training and development
• Claim and Bonus

Role Description

This is a full-time on-site role for a HR Manager. The HR Manager will be responsible for

managing and overseeing the full spectrum of human resources and administration

operations, and ensuring compliance with employment regulations.

Responsibilities:

• To manage all full spectrum of HR & admin related activities including payroll, recruitment, compensation, career development, performance, management, training, personnel affairs policies and etc.
• To manage and review the overall recruitment process through effective manpower planning and recruiting strategies.
• To plan, implement and monitor HR systems including employees’ attendance, medical leave, annual leave, absenteeism and others
• To handle employee counselling, grievance and disciplinary matters.
• To monitor HR policies & procedures and ensure that they are implemented and enforced in accordance to HR policies and operations.
• To maintain online HR systems and processes
• Manage other office administrative functions

Qualifications:

• Possesses a Bachelor's Degree in Human Resources Management, Business studies, Administration/Management or equivalent.
• Minimum 5 years’ experience in HR or equivalent.
• Well-versed in domestic labour legislation and familiar with HR practices and procedures.
• Knowledge and experience in regional (countries in ASEAN) is an advantage.
• Good understanding of Employment Act 1955 and other employment regulations.
• Proactive and able to work under tight deadlines.
• Strong communication, analytical, problem solving and leadership skills
• Well organized and able to handle multiple tasks in systematic manner
• Proficiency in English, Malay and Mandarin
• Strong belief in confidentiality and best interest to Company policy.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal leave
• Fitness membership

Responsibilities:

• Responsible for the delivery of media sales results.
• Work with agencies & clients to provide outdoor media solutions, develop new business.
• Serve as primary day-to-day liaison with agencies & clients and maintain positive ongoing relationships.
• Manage multiple campaigns simultaneously while interfacing with different internal and external contact

Requirements:

• Bachelor's degree or equivalent experience.
• Proven success in media sales & client management.
• Familiarity with sales performance metrics.
• Strong negotiation, presentation and communication skills.

Perks & Benefits

• Parking subsidy
• Central location
• Medical,Dental & Optical
• Personal leave
• Commission

Responsibilities:

Client Relationship Management

• • Establish relationships with clients’ Information Technology (IT) and business unit executives, acting as a trusted advisor to understand their issues, needs, and requirements.
  • Manage client satisfaction regarding IT service delivery, ensuring profit objectives are met.

Sales and Business Development

• • Lead business development initiatives to identify and secure new customers through proactive strategies.
  • Manage account portfolios, tracking and reporting on metrics, growth opportunities, and potential risks.
  • Drive maintenance sales opportunities, including post-warranty services.
  • Achieve sales targets and maintain strong customer relationships.
  • Engage with principals, partners, and suppliers in sales activities related to IT services.

Collaboration and Team Coordination: Work closely with internal teams such as Pre-Sales and Post-Sales to ensure timely and accurate delivery of solutions.

Market and Strategic Management

• • Monitor market conditions and recommend pricing and strategic market approaches.
  • Investigate customer complaints regarding quality, delivery, or service, recommending corrective measures.

Proposal and Contract Management: Prepare, present, negotiate, and finalize contracts, quotations, and proposals.

Issue Escalation and Problem Resolution: Act as the primary point of contact for escalated issues, ensuring timely resolution.

Post-Warranty and Maintenance Sales: Follow up on post-warranty opportunities to drive maintenance sales.

Requirements:

• Qualifications:
  • Diploma or Bachelor’s Degree in Computer Science, Information Technology, or equivalent.
  • Professional certifications (e.g., Microsoft or CompTIA) are preferred.
• Experience:
  • Minimum 3 years of experience in IT roles, with hands-on exposure to HP products, including TechPulse and Teradici.
  • Demonstrated expertise in SOE design and network image deployment.
• Skills:
  • Proficiency in English (written and spoken); additional language skills are advantageous.
  • Strong documentation and proposal writing skills.
  • Excellent interpersonal and communication skills with stakeholders at all levels.

Ability to work independently under tight schedules and meet stringent deadlines

Perks & Benefits

• Employee equity
• Commission and bonus
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Open culture
• Paid training and development

Responsibilities:

• Responsible for the delivery of media sales results.
• Work with agencies & clients to provide outdoor media solutions, develop new business.
• Serve as primary day-to-day liaison with agencies & clients and maintain positive ongoing relationships.
• Manage multiple campaigns simultaneously while interfacing with different internal and external contact

Requirements:

• Bachelor's degree or equivalent experience.
• Proven success in media sales & client management.
• Familiarity with sales performance metrics.
• Strong negotiation, presentation and communication skills.

Perks & Benefits

• Parking subsidy
• Central location
• Medical,Dental & Optical
• Personal leave
• Commission

Job Description

• To work skilfully and competently.

• To ensure compliance with accounting standards, regulations, and company policies.

• To prepare and review financial statements, reports, and budgets for accuracy and completeness.

• To evaluate and improve financial systems, processes, and procedures to enhance efficiency and

accuracy.

• To analyse variances and trends to provide insights into financial performance.

• To coordinate with external tax advisors and auditors to address tax-related issues.

• To provide financial analysis, insights and recommendations to support strategic decisions-making.

• To conduct financial modeling and scenario analysis to assess the impact of business decision.

• To conduct regular audits and assessments to identify and mitigate financial risks.

Job Requirement

• Candidate must possess at least ACCA/ Bachelor Degree in Finance/ Accountancy / or equivalent.

• Excellent organizational skills and attention to detail.

• Excellent interpersonal and verbal communication skills.

• Good personality, self-discipline and a strong sense of responsibility.

• Well known of Microsoft Office (Word, Excel, Power Point etc.) and AutoCount System.

• At least 5 years managerial experiences.

Perks & Benefits

• Medical
• Miscellaneous allowance
• Education support
• Working hours: Regular hours, Mondays - Fridays

角色描述

這是人力資源經理的全職現場角色。人力資源經理將負責

管理和監督全方位的人力資源和行政管理

運營，並確保遵守就業法規。

職責：

• 管理所有與人力資源和行政相關的活動，包括薪資、招募、薪資、職業發展、績效、管理、培訓、人事政策等。
• 透過有效的人力規劃和招募策略來管理和審查整個招募流程。
• 規劃、實施和監控人力資源系統，包括員工考勤、病假、年假、缺勤等
• 處理員工諮詢、申訴和紀律事宜。
• 監督人力資源政策和程序，並確保其按照人力資源政策和運作得到實施和執行。
• 維護線上人力資源系統和流程
• 管理其他辦公室行政職能

資質：

• 擁有人力資源管理、商業研究、行政/管理或同等學歷學士學位。
• 至少 5 年人力資源或同等經驗。
• 精通國內勞動立法並熟悉人力資源實務和程序。
• 區域（東協國家）的知識和經驗是一個優勢。
• 充分了解 1955 年就業法和其他就業法規。
• 積極主動，能夠在緊迫的期限內工作。
• 強大的溝通、分析、解決問題和領導能力
• 組織良好，能夠有系統地處理多項任務
• 精通英語、馬來語和華語
• 堅信公司政策的保密性和最佳利益。

津貼和福利

• 津貼（旅費、交通費等）
• 事假
• 健身會員資格

職責：

• 起草、評估、談判和執行合約。
• 透過充當合約事務的單一聯絡人來發展和維護供應商關係。
• 監督所有與合約相關的信件和文件的記錄保存。
• 在內部和外部提供與合約相關的問題解決方案。
• 酌情監控並完成合約結束、延期或續約。
• 向所有利害關係人傳達合約相關資訊。

要求：

• 擁有豐富擔任合約經理或相關職位的經驗。
• 優秀的組織和領導能力。
• 優秀的溝通和人際交往能力。
• 對不同業務流程和策略制定有透徹的了解。
• 對 MS Office、資料庫和資訊系統有良好的了解。
• 至少擁有供應鏈管理、物流或工商管理或相關領域的學士學位；理學碩士/文學碩士將是一個優勢。

津貼和福利

• 津貼（旅費、交通費等）
• 開放文化
• 有薪培訓和發展
• 索賠和獎金

職責：

• 負責媒體銷售成果的交付。
• 與機構和客戶合作提供戶外媒體解決方案，開發新業務。
• 擔任與代理商和客戶的主要日常聯絡，並維持積極的持續關係。
• 同時管理多個行銷活動，同時與不同的內部和外部聯絡人互動

要求：

• 學士學位或同等經驗。
• 在媒體銷售和客戶管理方面取得了成功。
• 熟悉銷售績效指標。
• 較強的談判、演示和溝通能力。

津貼和福利

• 停車補助
• 中心位置
• 醫療、牙科和光學
• 事假
• 委員會

ABOUT ECRI

ECRI, a non-profit organization, is a global, independent authority on healthcare technology and safety, dedicated to advancing cost-effective, safe, quality healthcare across the continuum of care. We fulfil our mission through independent research on healthcare technologies and patient safety, providing access to our extensive database, customized consultation, and delivery of specialized training programs.

ABOUT THE ROLE

The HR Manager is responsible for overseeing all aspects of human resources management within the organization. This role will play a critical part in developing and implementing effective HR strategies that align with the company's overall business objectives, while ensuring the day-to-day HR operations run smoothly.

RESPONSIBILITIES

• Strategic HR Leadership: Develop and execute HR strategies that aligns with ECRI’s mission and business objectives.
• Talent Management: Lead workforce planning and talent development initiatives, ensuring the attraction, development, and retention of top talent across all levels of the organization.
• Employee Relations: Foster a positive and inclusive workplace environment, handling all employee relations issues and providing guidance to managers and employees on HR-related matters.
• Organizational Development: Implement organizational change initiatives, working closely with leadership to manage transitions, improve business processes, and support company growth.
• Learning and Development: Develop, implement and execute a comprehensive L&D strategy aligned with the organization's business objectives.
• Performance Management: Oversee the performance management cycle, ensuring clear communication of objectives, continuous feedback, and robust development plans for employees.
• Compliance and Policy Management: Ensure compliance with all local labor laws and regulations, reviewing and updating HR policies and procedures as needed.
• Culture and Engagement: Drive engagement programs and initiatives that support a strong, positive workplace environment.
• HR Operations: Lead HR operations, including payroll, compensation, and benefits management, ensuring efficiency and alignment with company policies.

REQUIREMENTS

• Bachelor's degree in Human Resources Management or Business Administration with a specialization in HR)
• Minimum 5 years of managerial experience in a HR function.
• Strong knowledge of labor laws and regulations.
• Strong experience in Employee Relations and best practices.
• Excellent communication and interpersonal skills.
• Ability to build and maintain strong relationships with employees and management.
• Proven ability to manage multiple projects and prioritize tasks effectively.

Perks & Benefits

• Nearby public transport
• Medical insurance

We are seeking a highly motivated and customer-focused individual to join our team as an Alibaba.com Service Specialist (Key Account). In this role, you will have the opportunity to work closely with Alibaba.com, providing them with exceptional support to help client's manage their account effectively. This position offers a fantastic learning opportunity with exposure to Alibaba.com, contributing to personal growth and career advancement.

Responsibilities:

• Commission structure in place for successful account renewals, offering additional income.
• Expand relationship with existing customers by continuously proposing solutions that meet their objectives.
• Opportunity to collaborate directly with Alibaba, gaining valuable insights into their operations and fostering understanding of e-commerce.
• Fantastic learning opportunity with exposure to Alibaba, contributing to personal growth and career advancement.
• Assist clients in managing their accounts.
• Engage with clients via various channels to promptly and satisfactorily resolve their issues.
• Proactively handle clients’ objections, providing appropriate solutions and alternatives.
• Provide operational support to sales teams, ensuring exceptional service delivery.
• Conduct onboarding calls, collect necessary information, and meet deadlines efficiently.
• Stay up-to-date with new features, products, and service on Alibaba platform.
• Advise clients on promotional activities, online events, webinars, and training sessions.
• Provide training and guidance on operating the Alibaba platform effectively.
• Perform data analysis and conduct performance reviews to identify improvement areas.
• Ability to provide training and guidance to clients on platform usage.
• Seize growth opportunities for clients based on performance evaluation.

Requirements :

• Candidates must possess at least a Diploma or Degree in Computer Science / Information Technology, Advertising / Media Studies, Marketing, Business Studies / Administration / Management, or equivalent.
• Fresh graduates are encouraged to apply.
• Fluent in English, Malay, and Mandarin dialects would be an additional advantage.
• Knowledge of online technologies and their use in delivering customer and business benefits.
• Strong team player with excellent interpersonal
• Good organizational skills and time management.
• Take the initiative to learn and complete the tasks assigned.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Personal leave

我們正在尋找積極進取、以客戶為中心的個人加入我們的團隊，擔任阿里巴巴服務專家（大客戶）。在此職位上，您將有機會與阿里巴巴密切合作，為他們提供卓越的支持，幫助客戶有效管理其帳戶。該職位提供了接觸阿里巴巴的絕佳學習機會，有助於個人成長和職業發展。

職責：

• 為成功續訂帳戶而製定的佣金結構，提供額外收入。
• 透過不斷提出滿足現有客戶目標的解決方案來擴大與現有客戶的關係。
• 有機會直接與阿里巴巴合作，獲得有關其營運的寶貴見解並加深對電子商務的了解。
• 接觸阿里巴巴的絕佳學習機會，有助於個人成長和職業發展。
• 協助客戶管理他們的帳戶。
• 透過多種管道與客戶互動，及時、滿意地解決他們的問題。
• 積極處理客戶的異議，提供適當的解決方案和替代方案。
• 為銷售團隊提供營運支持，確保提供卓越的服務。
• 進行入職電話、收集必要的資訊並有效率地按時完成任務。
• 隨時了解阿里巴巴平台的新功能、產品和服務。
• 就促銷活動、線上活動、網路研討會和培訓課程向客戶提供建議。
• 提供有效運作阿里巴巴平台的培訓和指導。
• 執行數據分析並進行績效審查，以確定改進領域。
• 能夠為客戶提供平台使用方面的培訓和指導。
• 根據績效評估為客戶抓住成長機會。

要求 ：

• 候選人必須至少擁有電腦科學/資訊科技、廣告/媒體研究、行銷、商業研究/行政/管理或同等學歷的文憑或學位。
• 鼓勵應屆畢業生申請。
• 流利的英語、馬來語和普通話方言將是一個額外的優勢。
• 了解線上技術及其在提供客戶和業務利益方面的用途。
• 具有良好的人際交往能力的強大團隊合作者
• 良好的組織能力和時間管理能力。
• 主動學習並完成指派的任務。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 免費小吃/歡樂時光
• 事假

作為產品經理，您將負責推動產品的成功，並與內部/外部利害關係人密切合作，以實現業務的持續成長。

此外，您將負責：

• 為指定產品製定業務計劃和行銷策略。
• 為銷售團隊和合作夥伴/經銷商提供產品行銷支援。
• 庫存/庫存管理。
• 達到產品銷售目標和委託人的期望。

要在這個職位上取得成功，您需要具備以下條件：

• 至少 3 年 IT 企業解決方案（例如：伺服器、儲存）產品管理工作經驗。
• 鼓勵具有 IT 銷售/業務開發經驗並熱衷於進入產品管理職位的申請。
• 積極主動地與內部/外部利害關係人建立關係。
• 能夠以積極的方式應對挑戰。

津貼和福利：

• 津貼 - 旅行和移動
• 績效獎勵－佣金和激勵計劃
• 年度薪資審核
• 辦公室停車場（視供應情況而定）
• 員工食堂
• 牙科、醫療和健康保險範圍
• 工作與生活的平衡 - 每周和每月的體育俱樂部活動
• 在職訓練和個人發展機會

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Join us on this exciting journey as we expand our operations in Malaysia. We're looking for dynamic individuals who share our vision and want to contribute to the next chapter of Bjak's success.

About The Role

We are in search of an accomplished Product Manager with a fervor for crafting customer-centric products. Join our dynamic and fast-paced environment, collaborating with cross-functional teams to conceive, create and launch products that align with the company's vision and strategy.

Key Responsibilities:

• Cultivate a profound understanding of the customer experience, identifying product gaps and devising innovative solutions to bolster market share, enhance customer journey and fuel growth.
• Garner support for the product vision internally and externally, cultivating strong relationships with key partners.
• Formulate pricing and positioning strategies for products.
• Translate the product strategy into meticulous requirements and prototypes.
• Prioritize and define product activities, considering their impact on the business and customers.
• Collaborate closely with engineering teams to ensure swift time-to-market and resource optimization.
• Spearhead product launches, coordinating efforts with the public relations team, executives, fellow product management colleagues.
• Assess promotional plans to ensure alignment with the product line strategy and effective message conveyance.
• Champion the product, serving as its evangelist to heighten awareness and comprehension.
• Represent the company by engaging with customers, seeking feedback on company products and services.

• Demonstrated experience in product management or as an associate product manager.
• A proven track record of successfully managing all facets of a product's lifecycle.
• Proficiency in devising product and marketing strategies, with an adeptness in articulating recommendations to executive leadership.
• A solid technical background with hands-on experience or comprehension of software development and web technologies.
• Exceptional problem-solving abilities, coupled with a willingness to dive into tasks.
• Proficiency in collaborating with cross-functional teams within a matrix organizational structure.
• Superb written and verbal communication skills.
• Preferably, an MS/BS degree in Computer Science, Engineering, or a related field.

At Bjak, we offer the opportunity to be part of a fast-growing company at the forefront of innovation in financial services. As the Product Manager, you will play a key role in driving the success of our operations while working in a dynamic, supportive, and collaborative environment.

Joining Bjak offers:

• The chance to make an immediate impact on Bjak’s success in Malaysia.
• A creative and flexible work environment that encourages innovation.
• Competitive compensation, benefits, and opportunities for professional growth.

• Lead the Operations & Maintenance (O&M) aspects of the Interconnection Facility (IF) for Utility-Scale Solar projects.
• Design and implement an effective maintenance plan on medium and high voltage systems as well as related power quality/telecontrol/telemetering/ICT system.
• Present O&M perspective in reviewing relay protection scheme and control design during construction and operation phase.
• Serve as an expert on transmission-related market design and regulatory issues, monitor key developments, and provide recommendations in these areas.
• Setup and lead a technical team consist of engineer and chargeman to respond to electrical breakdown at Interconnection Facility (IF) while ensuring compliance on Service Level Agreement.
• Communicate effectively with authorities, engineering consultants, competent persons, contractors, vendors and clients during projects phase and service warranty period.
• Develop maintenance procedures related to 6.6kV up to 132kV equipment while ensuring compliance with Health, Safety, and Environment legislation.
• Review project technical information and installation quality prior to Defect Liability Period and service warranty.
• Verify all the maintenance outcomes performed by technicians and contractors. Ensure that the countermeasures applied are in accordance with the standards, procedures and specifications allowed.
• Gather information on design failure, installations quality, or materials quality issue, and provide constructive feedback to Project Management team for future improvements.

• Possess at least 7 years of working experience in the development or operation of Interconnection Facility (IF) up to 132kV.
• Possess a Bachelor's Degree in Electrical Engineering or equivalent, or
• Certified competent person by Suruhanjaya Tenaga in 33kV or 132kV discipline.
• Expert in protection co-ordination studies and configuration of major relay brands approved for by TNB for Utility-Scale Solar Interconnection Facility.
• Experience with commissioning SAT/FAT activities including secondary injection test.
• Experience in secondary and primary designs of medium and high voltage equipment, including protection, metering, automation, power quality, and ICT.
• Excellent analytical, problem solving and decision-making skills.
• Customer oriented, independent, and good interpersonal skills.
• Good in communication, and excellent verbal and written in Bahasa Malaysia and English.
• Able to work on weekend and public holiday if required.
• Possess valid driving license D, and able to travel to remote areas.

NIQ Customer Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

Responsibilities

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement regularly, and share with respective teams for improvement.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

This role focuses to perform the HR services-related tasks (eg. HR administrative, recruitment, learning/training development, HR service desk etc.) in timely manner. Candidate should be able to think out of the box and challenge the existing process to ensure continuous improvement.

• Establish a strong rapport with hiring managers to understand their strategic staffing needs and fill vacancies in a timely manner.
• Work with hiring managers to develop job descriptions and requirements, post advertisements in a variety of job platforms
• Review online applications, evaluate qualifications of both internal and external candidates, conduct interviews to analyse candidate experience and fit, coordinate pre-employment tests as needed, verifying references.
• Manage candidate interview results and selection decision with hiring manager. Provide candidates feedback on interview results as appropriate.
• Complete reference check and background checks on selected candidates, as requested.
• Liaise between new hires and human resources, ensuring submission of all documentation required.
• Be proactive, think strategically, and network early in search of stellar candidates for all positions.
• Recommend system improvements to current recruitment processes to ensure streamlined, cost effective, high quality services are provided to hiring managers.
• Track applicant flow, maintain pipeline of qualified candidates for future consideration, help collect and analyse recruitment data.
• Build and maintain database of qualified professionals to rapidly respond to talent management needs.
• Represent Bjak with professionalism, enthusiasm and energy to sell the organization to prospective candidates.
• Conduct informational interviews with potential candidates. Solicit and prioritize internal referrals.
• Proactive use of social media, Facebook, Linkedin etc.

• Bachelor's degree or relevant experience HR Certification, ideally Bachelor’s Degree in Human Resources/Business/Social Sciences/Psychology field
• Bi-lingual proficiency in Bahasa Malaysia and English
• Quality driven – in communications and all system transactions
• 5+ years' experience in Human Resources
• Strong recruiting and demonstrated ability to improve talent acquisition strategies
• Demonstrated expertise training managers and employees
• Strong organizational, critical thinking and communications skills
• Attention to detail and good judgement

At Bjak, we offer the opportunity to be part of a fast-growing company at the forefront of innovation in financial services. As the Marketing Manager – Malaysia, you will play a key role in driving the success of our Malaysian operations while working in a dynamic, supportive, and collaborative environment.

Joining Bjak offers:

• The chance to make an immediate impact on Bjak’s success in Malaysia.
• A creative and flexible work environment that encourages innovation.
• Competitive compensation, benefits, and opportunities for professional growth.

Reporting to Head of Sales Excellence of Region AA, you will play an important role of providing the analysis on how we can make our distribution in the market becomes more effective and efficient. You will need to come up with a model and framework on how we want to expand our distribution in the region that can support our long-term growth target.

The distribution framework must support our country sales organizations across Asia, Middle East and Africa in engaging with our customers, which based on strategic partnerships, supported by data you developed our performance-based distribution partnerships.

The responsibility of this role will be as below :

• Analyse sales data in the region Asia, Middle East and Africa on channel mix and provide recommendations to optimize our go to market approach for the region.
• Develop overall go to market approach for the region based on the analysis above.
• Define leading measures and KPIs to the approach and framework.
• Monitor the progress of the approach and make necessary actions to make sure the approach is working.
• Work closely with cross function team, include commercial team (sales and marketing) in both the region and countries, legal and compliance team.

Bjak is dedicated to providing access to affordable and sustainable financial services for people across ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Through our flagship platform, Bjak.com, we help millions of people find insurance policies that offer the best value and coverage tailored to their needs.

Our commitment to innovation is driven by our investments in cutting-edge technologies such as Custom API, blockchain, trading systems, and data science. This enables us to make financial services more accessible, transparent, and easy to understand—services that were once out of reach for many.

At Bjak, we excel at navigating complex regulatory landscapes and have developed some of the most innovative financial products globally. We're on a mission to transform how people in ASEAN engage with financial services.

Job Summary

We are seeking a proactive and hands-on Customer Experience & Admin Operations Manager/Team Lead to oversee and streamline our customer service and administrative functions. This role requires someone with a strong "can-do" attitude, who is not only capable of leading a team but also comfortable rolling up their sleeves to get involved in daily tasks when needed. The ideal candidate will be detail-oriented, proficient in Excel for reporting and analysis, and passionate about improving both customer experiences and operational efficiency.

Key Responsibilities:

Customer Experience Management:

• Lead and manage the customer service team to provide high-quality support and engagement.
• Develop and implement customer service strategies that drive satisfaction and loyalty.
• Actively handle customer queries and issues when needed, especially during peak times or escalations.
• Monitor and analyze customer feedback to identify areas for improvement.
• Develop and enforce service level agreements (SLAs) and key performance indicators (KPIs) for the team.
• Resolve escalated customer issues promptly and professionally.
• Train and mentor team members to deliver exceptional service.

Admin Operations Management:

• Oversee day-to-day administrative operations, including office management, record keeping, and inventory control.
• Be hands-on with administrative tasks when required, such as managing office supplies, preparing reports, or organizing company documents.
• Implement and refine administrative processes to ensure operational efficiency.
• Coordinate with cross-functional teams to manage office supplies, equipment, and contracts.
• Ensure compliance with company policies and procedures in all administrative activities.
• Prepare reports and presentations on operational metrics for management.
• Support the finance and HR departments with administrative tasks, as needed.
  

Team Leadership:

• Manage and motivate a team of customer service and administrative staff, fostering a positive and collaborative work environment.
• Set team goals, conduct performance evaluations, and provide ongoing feedback.
• Identify training needs and facilitate skill development for the team.
• Create and manage team schedules, ensuring adequate coverage for customer service and administrative tasks.
• Step in and provide direct support during peak periods or in case of staff shortages.

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Proven experience (5+ years) in customer service, administration, or operations roles, with at least 2 years in a leadership capacity.
• Strong leadership and people management skills, with a "doer" or "can-do" attitude and the ability to take a hands-on approach when necessary.
• Proficiency in Microsoft Excel for data analysis, reporting, and operational metrics.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• High level of attention to detail and organizational skills.

Preferred Quality:

• Experience in process improvement and operational efficiency initiatives.
• Familiarity with data analysis and reporting tools.
• Experience working within a startup or fast-growing company environment.

At our company, we believe in fostering an environment where you can thrive. Our benefits package includes:

• Competitive salary
• Hybrid work arrangement
• Flexible working hours
• Casual work attire
• Comprehensive medical, dental and vision benefit
• Strong learning and development plans for your career growth
• International work environment and flat organization

• Lead a team of 3 - 5 analysts to deliver consistent and high-quality actionable insight   
• Build and maintain strong relationships with senior client stakeholders  
• Coach, develop and inspire team to develop careers and drive innovative approaches to client briefs  
• Manage internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NIQ-GFK CMI can offer.   
• Proactively share and exchange best practice and industry knowledge across NIQ-GFK internal teams  
• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
• Entrusted to deliver flawless research and analytics to our clients. 
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue 
• Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.    

This position will be responsible for delighting clients around Asia Pacific through delivering retail measurement insights and analysis.

Main responsibilities include:

• Delight client stakeholders through retail measurement and consumer panel insights for a regional headquarter of a global client
• To help drive positive Net Promoter Score across the APAC region and HQ for the client
• Partner with the local NIQ market teams to elevate the customer engagement
• Contribute to regional industry and strategic thought leadership
• Collaborate on transforming the client experience with more efficiency of insights through Discover and embracing the NielsenIQ Service Model
• Support Account Development to identify revenue leads to help drive further growth

• Responsible for an annual revenue target to be executed / developed through new business in the year.  
• Work together with Vertical Leaders / Customer Success Teams and independently identifying and addressing client’s business issue or project brief, with the support from the technical teams proposing the right & relevant solution (i.e. type of consumer study, data collection approach, research design, timeline and investment). This includes developing & presenting the proposed solution to clients.  
• Take lead on proactive client engagement, identifying the right decision makers within the targeted companies and maintain a relationship with prospective clients with the aim to become a trusted advisor, thus gaining more business opportunities.  
• Maintain an accurate and up to date knowledge on research techniques and applications; eager to learn about value added analysis to properly answer client’s key research objectives.   
• Demonstrate willingness and ability to think about the client's business and take concrete steps towards building knowledge about a key industry vertical and also Consumer Insights Solution.  
• Ensure the vertical leaders and customer success teams have a full understanding of the prospective client’s requirements to ensure we deliver quality outputs and achieve high CSAT results  
• Ensure the right costing and margin of all out going proposals 
• Support in Marcoms and create email campaigns via Sales Loft 
• Full compliance with our costing, leads, pipeline and revenue systems in timely manner 

About the job

IKEA Malaysia is seeking a passionate Human Resource Manager who play a pivotal role in translating Ikano Retail’s global people strategy into actionable plans that drive business success and elevate the co-worker experience, working closely with the Retail Manager to ensure that HR strategies are effectively implemented and aligned with business priorities, collaborate with Store HR Managers to drive impactful people initiatives across IKEA Malaysia stores, ensuring alignment with the overall strategy while adapting to local needs.

Your assignment

• Develop and implement a forward-looking Country People Strategy that aligns with business goals, drives organizational transformation, and ensures market leadership.
• Work closely with the global HR team to design and implement strategic initiatives across key areas, including Rewards & Benefits, Talent & Organizational Development and Co-worker Experience.
• Drive the HR agenda for IKEA Malaysia stores in close collaboration with Store HR Managers, ensuring the seamless execution of the people cycle, HR initiatives, and action plans.
• Collaborate with cross-functional teams to integrate HR strategies into broader business operations, ensuring alignment and synergy in achieving business objectives.
• Establish and maintain a compelling EVP that positions IKEA as the employer of choice in Malaysia’s retail market, ensuring our brand resonates with top talent.
• Lead the design and implementation of innovative talent strategies.
• Build and sustain a high-performance culture through a strong performance management framework and learning and development programs.
• Ensure compliance with Malaysian labor laws, Ikano Retail policies, and HR standards.
• Lead the charge on Diversity, Equity, and Inclusion (DEI), embedding these principles across all people and business operations.
• Contribute to the development of the HR team by sharing innovative HR practices and insights gained from the Malaysian market, strengthening the organization’s collective knowledge.
• Serve as a trusted advisor and strategic partner to the Retail Manager, IKEA Malaysia, and the Malaysia Management Team, providing insights and recommendations that drive business success.
• Lead change management initiatives to ensure smooth transitions during restructuring, market expansions, or operational changes.
• Utilize HR technology and data analytics to optimize decision-making, improve workforce efficiency, and measure the success of HR initiatives.

This is a fantastic opportunity for an experienced Commercial Account Development Senior Manager /Associate Director who has prior experience generating new revenue from existing clients. Taking direct accountability for at least 2 major global clients, the Account Development SM/AD combines an excellent knowledge of the FMCG industry and a deep understanding of NIQ products and services. You will be responsible for aligning key customer priorities and insights with NIQ’s capabilities, identifying and converting opportunities to deepen commercial relationships and drive additional revenue.

You will develop and maintain effective relationships with individuals and teams both internally and with the clients, to provide best-in-class NIQ/client commercial partnerships.

We are looking for someone ready to drive positive change, able to challenge wider business processes, and be fully driven by achieving success with the support of the wider industry team.

You will need to engage at all levels and work successfully across a matrixed organization structure, fully leveraging the service model.

Responsibilities

• Individual seller responsible for accelerating organic growth whilst delivering on revenue plans
• Own the commercial relationship with your clients, develop Joint Business Plans and a strong understanding of your clients’ business strategy, objectives and growth opportunities
• Devise a strategic approach with agile and flexible solutions that deliver value to our clients in a profitable way
• Deliver revenue plans by negotiating the renewal of contracts and continuous services with clients
• Identify sales opportunities for NIQ services and solutions to help the client achieve their strategic objectives
• Own and deliver on global contractual commitments with clients
• Build and maintain strong networking and C-suite engagement with key players in the clients’ business, and lead discussions with a wide range of decision influencers and budget owners
• Partner and develop effective relationships with Market Sales Leaders, Customer Success and relevant teams in the region to enable them to achieve their targets
• Represent and advocate for the NIQ brand through external events to unlock opportunities among clients

• Coordinate and manage all tenant fit-out and reinstatement between internal and external parties.
• Monitor and review submission of tenant design for full compliance with IPC Shopping Centre’s standard on design guideline, local legislation requirement and Ikano risk requirement, while adhering to fit-out schedule.
• Close liaison with leasing and facilities management on new tenant as well as tenant’s change request.
• Review and manage continuous improvement with respect to Standard Operating Procedure (SOP) i.e. Fit-Out Manual, relevant forms / checklist.
• Incumbent is to be fully accountable on all aspects of tenants’ fit-out works (from receiving of update from leasing, design submission until renovation work at site) while adhering to accomplishing within the stipulated challenging timeline.
• Responsible for fit-out gap finding and remedy closure amid pre-opening inspection.
• Sourcing of quotation, preparation of purchase order and invoice submission to Finance for ad-hoc works which are related to landlord provision.
• To keep up-to-date filing of fit-out related matters.
• Handling of contractor work permit approval, documentation and filing.
• Key person representative of the company on fit-out related matters between the company and the tenant.
• Other ad-hoc assignment as required.