Total 43 service operations manager job vacancies in Kuala Lumpur

Locations:

• Nikugaiya: 2-11, 2F, Pearl Shopping Gallery, Jalan Sepadu, Taman United, 58200 Kuala Lumpur

• Donkai: C.90.0, Plaza The Exchange TRX, Persiaran TRX, Tun Razak Exchange, 55188 Kuala Lumpur

• Zha Zha Beef: Lot 23-G, 3rd Mile Square, 151 Batu 3 Jalan Klang Lama, Pusat Dagangan 3rd Mile Square, 56100 Kuala Lumpur

Responsibilities:

• Oversee daily operations and ensure smooth restaurant service

• Manage staff scheduling, performance, and training

• Maintain high levels of customer satisfaction

• Monitor inventory, expenses, and ensure quality standards

• Implement promotional activities to drive business

Requirements:

• Experience in F&B management preferred

• Strong leadership, communication, and problem-solving skills

• Ability to thrive in a fast-paced environment

• Passionate about delivering excellent customer service

Benefits:

• Basic Salary: RM3,000 + Service Points (5k and above)

• Staff Meals

• Hostel Accommodation

• Birthday Angpau

• Annual Bonus & Leave

. team building

Purpose of position

Manage catering services and responsible for the supervision of the catering staff and coordinates all food and beverage services within the catering department.

Scope

Camp Boss responsible for running the catering and hospitality department and managing all patrons request, complaints and queries and ensure that all aspects are communicated to the respective departments (Sales, kitchen, Housekeeping etc.). Also maintain and develop the highest level of guest relations.

Responsibilities

Leadership Duties

• Delegate tasks to the catering staff accordingly.
• Maximize the productivity of the staff.
• Supervise catering personnel and their performance.
• Ensure efficiency of the staff.
• Discuss any last minute changes with catering team.
• Coordinates functions details with catering, kitchen and hospitality staff.
• Resourcefully solve any issues that arise and seize control of any problematic situation.

Technical Duties

• Plan and coordinates all aspects of catering, including meeting with clients, service activities, sanitation, and fiscal responsibilities.
• Performs planning and organization functions for the catering department.
• Review all orders by the client.
• Oversee all aspects of assigned catering function activities, ensuring that food counters are properly set and ready for execution at the appointed time.
• Ability to observe guests to fulfill any additional request, respond quickly and accurately to guest request.
• Display good customer relation skills and take initiative to greet guests in a friendly manner.
• Communicates frequently with hosts in order to ensure that their needs are being met.
• Performs other duties as assigned.

Quality Responsibilities

• Adhering to all company policies and procedures.
• Ensure the cooking process is optimized with attention to speed and quality.
• Ensure that all preset standards for food production, food service and presentation are to be strictly followed at all times in order to maintain consistency.
• Ensure that all food products are handled, stored, prepared and served safely in accordance with company food safety guidelines.
• Maintain high standards of quality control, hygiene, and health and safety.

Administrative Tasks

• Conduct orientation and induction of new hired employees onshore / offshore.
• Work scheduling and staffing of employees.
• Handling guests complains and obtain solutions.
• Conduct employee training and prepares module as part of training tool.
• Submit reports to his/her superior such as employee performance evaluation report or progress report.
• Maintains the highest quality performance standard of customer service.
• Performs initiative corrective measures to any violation made by the employees.
• Reinforce company policies, rules and regulations published by the management.
• Participate in service when necessary such as in the preparation of specialty dishes and in serving VIP’s plus outside caterings.
• Keep records of all employees medical cases and ensure that all of them are medically fit for job at all times.
• Promote and maintain good relations with employees and guests.

Operational Tasks

• Coordinating with Chief Cook / Cook on a Daily basis
• Daily reporting to Senior Admin / CSR for issues or matters that may arise
• Monitor standard of food & beverage service. Check efficient, courteous and hospitable service amongst staffs
• Handle customers complains with tact and diplomacy
• Record any serious complains and refer it to the management
• Preparing for functions and to maintain a good standard of setting
• Attending HSE monthly meeting, Pakat visits, catering meeting, morning meeting

Perks & Benefits

• Regular team activities
• Medical insurance
• Personal leave

• Overseeing a team of finance executive’s key deliverables, you are responsible for preparation, examination and analysis of variances, consolidation of financial statements and other financial reports to assess accuracy, completeness and conformance to reporting and internal procedural standards.
• Overseeing and be responsible for finalisation of statutory auditing, tax returns, ensuring compliance and corporate tax payment, reporting and other secretarial and tax requirements (direct and indirect tax).
• Responsible in business operations analytics, trends, and other financial related functions for ad-hoc project planning and industrial research assignments.
• Involved in annual budget preparation and the periodic forecasting (including cash flow).
• Involved in development and implementation, recommendations for improvisation of process and procedures for finance and accounting systems as well as internal control.
• Liaise with external auditors, company secretary, tax consultant and other regulatory bodies.
• Overseeing daily collections and payment reconciliations among other ad-hoc assignments with the ability to direct subordinates in their daily work activities.
• Other ad hoc duties / tasks assigned from time to time.

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities
• Remote work flexibility

** Attractive remuneration package & benefits await all successful candidates.

** Only Malaysian candidates are eligible to apply

** Working Location based in Pakistan

Position Overview: 

• The Job Location is at Defence Raya Golf & Country Club (DRGCC) in Lahore Pakistan. DRGCC is BRDB Development's first overseas venture with Defence Housing Authority, Lahore (DHA) in Pakistan. The venture also significantly marks Pakistan’s first master planned community in a golf resort style living. DRGCC spans 400 acres of beautifully landscaped luxury home development around a prestigious international standard 18-hole course golf and a country club supplemented by a high end commercial centre.
• Primary role of Project Manager is to ensure planning, execution and delivery of housing apartments/condominium with collaboration of Contractors, architects and engineers by determining the specification. 

Job Responsibilities :

The Project Manager shall undertake the following job duties: 

• Study, evaluate and identify all tasks and risks from bidding to project undertaking, implementation and up to the final completion of the project. 
• Supervise and monitor the performance of Contractors to ensure the execution of construction in accordance with project drawings, documents, and specifications which must be consistent with structural design, and quality & safety standards.
• Managing the Contractors site progress and preparing reports on a fortnightly /monthly basis. 
• Responsible for administration of construction Contracts, track and control the construction and associated costs to achieve completion of projects within time limit.
• Lead, direct, assist and support construction teams to ensure deliverable processes on time and within the budget. 
• Supervise & manage project staffing and schedules related to the day-to-day vertical construction aspects of projects. Review progress reports, check on any reported difficulties, and correct any safety violations or other reported deficiencies.
• This position requires close coordination with key stakeholders to streamline the project progress in accordance with the project timeline. 
• Prepare and monitor the master program against the critical paths. 
• Reviewing the construction drawings in term of buildability & cost efficiency.
• Undertake ad-hoc tasks, assignments & related duties when required.

Job Requirements:

• Candidate must have B.Sc. (Civil Engineering) with minimum 10 years of post qualification experience in housing, commercial and high rise buildings. 
• Candidate must have good communication, analytical and problem solving skills with methodical approach to work. 
• Candidate must have good knowledge of quality and safety standard of construction project. 
• Work based in Pakistan.

Perks & Benefits:

• Air passage
• Company vehicle
• accommodation
• Annual leave
• Gratuity
• Medical & hospitalization
• Life assurance

Requirements:

• Bachelor's degree in Finance, Accounting, or a related field. A CPA or equivalent qualification is preferred.
• Minimum of 5 years of experience in financial management, reporting, and compliance.
• Strong knowledge of financial regulations, tax laws, and corporate compliance requirements.
• Proven experience in managing financial reporting and audit processes.
• Proficiency in financial software (e.g., Xero) and advanced MS Excel skills.
• Excellent leadership, communication, and team management abilities.
• Strong analytical skills with attention to detail and accuracy.
• Ability to work under pressure and meet tight deadlines.
• Experience in working with corporate secretarial companies is an advantage.
• Strong problem-solving skills and the ability to provide strategic financial insights.

Responsibilities:

1. Financial Performance & Efficiency
   • Cost Management: Maintain operating costs within the allocated budget.
   • Profit Margin: Improve or maintain net profit margins as prescribed by the Branch Manager.
   • Cash Flow Management: Ensure positive cash flow and maintain an optimal level of working capital.
2. Financial Reporting & Accuracy
   • Timely Financial Reporting: Deliver monthly, quarterly, and annual financial statements within the specified timeframe, with submissions to Global Finance due by the 3rd of each month.
   • Accuracy of Financial Forecasts: Maintain less than a 10% variance between forecasted and actual financial performance.
   • Audit Compliance: Achieve clean audit reports with zero major findings.
   • Financial Statement Integrity: Ensure zero material errors or restatements in financial reports.
3. Compliance & Risk Management
   • Regulatory Compliance: Ensure 100% compliance with all financial regulations, tax laws, and government reporting requirements.
   • Risk Management: Implement and monitor internal controls to mitigate financial risks.
   • Debt Management: Keep debt ratios within acceptable levels as per company goals.
4. Leadership & Team Management
   • Team Development: Achieve 90% completion of professional development goals or training programs by team members.
   • Employee Satisfaction: Maintain a high level of engagement and satisfaction within the finance team, as measured by employee surveys.
   • Succession Planning: Ensure that key finance roles have trained successors and develop leadership capabilities within the team.
5. Strategic Contributions
   • Budgeting Process: Assist the Branch Manager in leading the annual budgeting process, ensuring all departments submit their budgets on time. Prepare the consolidated company budget based on the finance forecast created by the Branch Manager, submitting it for approval by the deadline.
   • Support for Business Strategy: Provide financial insights that contribute to strategic decision-making, including evaluating new business opportunities or investments.
   • Cost-Benefit Analysis: Conduct detailed financial analysis for major capital expenditures or strategic initiatives.
   • Cross-Departmental Collaboration: Maintain effective communication and provide financial support to other departments, measured through feedback or service level agreement (SLA) metrics.
   • Accuracy in Daily Payments: Process daily payments accurately in accordance with company regulations.
   • Record Keeping in Xero: Ensure all daily payments are recorded accurately in Xero.
   • Timeliness and Accuracy of Tax Reporting: Pay and report monthly and annual taxes accurately and on time

Perks & Benefits

• Employee equity
• Nearby public transport
• Flexible working hours
• Casual dress code

職位目的

管理餐飲服務並負責監督餐飲人員並協調餐飲部門內的所有餐飲服務。

範圍

營地老闆負責營運餐飲和接待部門，管理所有顧客的請求、投訴和查詢，並確保所有方面都傳達給各個部門（銷售、廚房、客房部等）。也維持和發展最高水準的賓客關係。

職責

領導職責

• 相應地向餐飲人員委派任務。
• 最大限度地提高員工的生產力。
• 監督餐飲人員及其表現。
• 確保員工工作效率。
• 與餐飲團隊討論最後一刻的任何變化。
• 與餐飲、廚房和接待人員協調職能細節。
• 妥善解決出現的問題，抓住問題局面的控制權。

技術職責

• 規劃和協調餐飲的各個方面，包括與客戶會面、服務活動、衛生和財務責任。
• 履行餐飲部門的計劃和組織職能。
• 審核客戶的所有訂單。
• 監督分配的餐飲功能活動的各個方面，確保食品櫃檯正確設定並準備好在指定時間執行。
• 能夠觀察客人是否滿足任何其他要求，快速且準確地回應客人的要求。
• 表現出良好的客戶關係技巧並主動以友好的方式迎接客人。
• 經常與房東溝通，以確保滿足他們的需求。
• 履行指定的其他職責。

品質責任

• 遵守所有公司政策和程序。
• 確保烹飪過程得到最佳化，並注重速度和品質。
• 確保始終嚴格遵守食品生產、食品服務和展示的所有預設標準，以保持一致性。
• 確保所有食品均按照公司食品安全準則安全地處理、儲存、準備和供應。
• 維持高標準的品質控制、衛生、健康和安全。

行政任務

• 對境內/境外新聘員工進行入職訓練及入職訓練。
• 員工的工作安排和人員配置。
• 處理客人的投訴並尋求解決方案。
• 進行員工培訓並準備模組作為培訓工具的一部分。
• 向上級提交報告，例如員工績效評估報告或進度報告。
• 維持客戶服務的最高品質績效標準。
• 對員工的任何違規行為採取主動糾正措施。
• 強化管理階層發布的公司政策、規章制度。
• 必要時參與服務，例如準備特色菜餚以及為貴賓和外部餐飲提供服務。
• 保留所有員工醫療病例的記錄，並確保所有員工在任何時候都身體健康適合工作。
• 促進並維持與員工和客人的良好關係。

營運任務

• 與首席廚師/廚師進行日常協調
• 每日向高階管理員/企業社會責任報告可能出現的問題或事項
• 監控餐飲服務標準。檢視員工有效率、有禮貌、熱情的服務
• 以機智和外交手段處理客戶投訴
• 記錄任何嚴重投訴並將其提交給管理層
• 為職能做好準備並維持良好的設定標準
• 參加HSE月會、Pakat參觀、餐飲會議、早會

津貼和福利

• 定期團隊活動
• 醫療保險
• 事假

• 負責根據集團主導的行銷計劃，促進和執行公司行銷活動
• 規劃並促進公司的行銷和促銷活動
• 根據合規和監管要求，與內部銷售和產品開發團隊密切合作，準備和更新基金招股說明書
• 追蹤和管理產品活動的投資回報率並為高階管理層制定報告

津貼和福利

• 佣金和獎金
• EPF、SOCSO、EIS
• 年假
• 津貼（旅費、交通費等）
• 附近的公共交通
• 正常營業時間
• 醫療和牙科保險

工作職責：

1. 物業及設施管理

• 管理建築設施和辦公/建築設備，包括電梯、游泳池、管道、空調、機電、安全、害蟲、景觀美化、清潔以及與 RMM 相關的所有工作。
• 協助開發商移交空置土地。建立和編制業主的所有必要文件。向個別包裹的業主介紹RMM的規則和規定。
• 監督機電和土木工程或服務（包括電梯、發電機組等）的所有維護和維修，執行預防性維護工作，確定係統問題並提出維修建議，審查和評估供應商工作的品質。
• 監督開發商或 RMM 僱用的所有服務承包商/供應商，以確保按照合約完成工作。
• 與所有指定供應商就營運和管理事宜計畫、安排和協調每月或每兩個月舉行的會議。
  • 規劃、安排和協調與所有指定供應商有關營運和管理的每月或每兩個月一次的會議。
  • 處理、出席和回覆開發商、居民、地方當局和/或服務提供者提出的所有詢問和投訴
  • 制定預防性維護計畫並實施。
• 每週或必要時定期進行建築檢查，以確保所有設施和設備處於良好狀態。
• 定期進行建築審計檢查（公共區域），向開發商報告缺陷
• 監督建築照明系統，包括停車路燈和景觀美化；根據需要安裝、修理或更換
• 與地方當局聯絡檢查和許可（電梯、消防系統等）

2.財務管理

• 根據需要尋找供應商或報價。確保承包商/供應商的索賠/發票受到監控並按照約定的時間範圍付款。
• 根據需要準備批准備忘錄、採購訂單、服務合約的任命或續約
• 準備營運支出和資本支出預算。
• 監督日常維護、償債基金和其他費用的收集，包括向所有服務提供者、公用事業等支付的費用。

協助各相關人士辦理火災保險及理賠（如有）

職位要求：

• 房地產/電氣/機械學位或同等學歷和/或
• 在各種物業管理和建築設施領域擁有 7 年工作經驗。
• Microsoft Office 應用程式知識（Word、Excel、Powerpoint）

所需技能：

• 良好的管理、機電、土木知識。
• 熟悉物業管理法及其他相關法規或法律。
• 良好的人際溝通與溝通能力
• 與開發商、住戶、管委會等關係良好

津貼和福利

• 事假
• 開放文化
• 個人發展機會

• 您負責監督財務主管團隊的關鍵交付成果，負責準備、檢查和分析差異，合併財務報表和其他財務報告，以評估報告和內部程序標準的準確性、完整性和一致性。
• 監督並負責法定審計、納稅申報表的最終確定，確保合規性和公司納稅、報告以及其他秘書和稅務要求（直接稅和間接稅）。
• 負責臨時專案規劃和產業研究任務的業務營運分析、趨勢和其他財務相關職能。
• 參與年度預算編制和定期預測（包括現金流量）。
• 參與開發和實施，為財務和會計系統以及內部控制的流程和程序的臨時改進提供建議。
• 與外部審計師、公司秘書、稅務顧問和其他監管機構聯絡。
• 監督日常收款和付款對帳以及其他臨時任務，並能夠指導下屬的日常工作活動。
• 不時指派的其他臨時職責/任務。

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 醫療保險
• 事假
• 休假
• 開放文化
• 個人發展機會
• 遠距工作彈性

** Attractive remuneration package & benefits await all successful candidates.

** Only Malaysian candidates are eligible to apply

** Working Location based in Pakistan

Position Overview: 

• The Job Location is at Defence Raya Golf & Country Club (DRGCC) in Lahore Pakistan. DRGCC is BRDB Development's first overseas venture with Defence Housing Authority, Lahore (DHA) in Pakistan. The venture also significantly marks Pakistan’s first master planned community in a golf resort style living. DRGCC spans 400 acres of beautifully landscaped luxury home development around a prestigious international standard 18-hole course golf and a country club supplemented by a high end commercial centre.
• Primary role of Project Manager is to ensure planning, execution and delivery of housing apartments/condominium with collaboration of Contractors, architects and engineers by determining the specification. 

Job Responsibilities :

The Project Manager shall undertake the following job duties: 

• Study, evaluate and identify all tasks and risks from bidding to project undertaking, implementation and up to the final completion of the project. 
• Supervise and monitor the performance of Contractors to ensure the execution of construction in accordance with project drawings, documents, and specifications which must be consistent with structural design, and quality & safety standards.
• Managing the Contractors site progress and preparing reports on a fortnightly /monthly basis. 
• Responsible for administration of construction Contracts, track and control the construction and associated costs to achieve completion of projects within time limit.
• Lead, direct, assist and support construction teams to ensure deliverable processes on time and within the budget. 
• Supervise & manage project staffing and schedules related to the day-to-day vertical construction aspects of projects. Review progress reports, check on any reported difficulties, and correct any safety violations or other reported deficiencies.
• This position requires close coordination with key stakeholders to streamline the project progress in accordance with the project timeline. 
• Prepare and monitor the master program against the critical paths. 
• Reviewing the construction drawings in term of buildability & cost efficiency.
• Undertake ad-hoc tasks, assignments & related duties when required.

Job Requirements:

• Candidate must have B.Sc. (Civil Engineering) with minimum 10 years of post qualification experience in housing, commercial and high rise buildings. 
• Candidate must have good communication, analytical and problem solving skills with methodical approach to work. 
• Candidate must have good knowledge of quality and safety standard of construction project. 
• Work based in Pakistan.

Perks & Benefits:

• Air passage
• Company vehicle
• accommodation
• Annual leave
• Gratuity
• Medical & hospitalization
• Life assurance

要求：

• 金融、會計或相關領域的學士學位。擁有註冊會計師或同等資格者優先。
• 至少 5 年財務管理、報告和合規方面的經驗。
• 熟悉財務法規、稅法和公司合規要求。
• 在管理財務報告和審計流程方面擁有豐富的經驗。
• 精通財務軟體（例如 Xero）和進階 MS Excel 技能。
• 優秀的領導、溝通和團隊管理能力。
• 強大的分析能力，注重細節和準確性。
• 能夠在壓力下工作並在緊迫的期限內完成工作。
• 有與公司秘書公司合作的經驗者優先。
• 強大的解決問題的能力和提供策略財務見解的能力。

職責：

1. 財務績效和效率
   • 成本管理：將營運成本維持在分配的預算範圍內。
   • 利潤率：依照分行經理的規定提高或維持淨利潤率。
   • 現金流管理：確保正現金流並維持最佳營運資金水準。
2. 財務報告和準確性
   • 及時的財務報告：在指定的時間範圍內提供月度、季度和年度財務報表，並在每月 3 日之前提交給《全球金融》。
   • 財務預測的準確性：預測與實際財務表現之間的差異保持在 10% 以下。
   • 審計合規性：實現乾淨的審計報告，重大問題為零。
   • 財務報表的完整性：確保財務報告中的重大錯誤或重述為零。
3. 合規與風險管理
   • 監管合規性：確保 100% 遵守所有財務法規、稅法和政府報告要求。
   • 風險管理：實施和監控內部控制以降低財務風險。
   • 債務管理：根據公司目標將債務比率維持在可接受的水平內。
4. 領導力與團隊管理
   • 團隊發展：團隊成員完成 90% 的專業發展目標或培訓計畫。
   • 員工滿意度：根據員工調查衡量，財務團隊維持高水準的參與度和滿意度。
   • 繼任計畫：確保關鍵財務角色擁有經過培訓的繼任者並培養團隊內的領導能力。
5. 戰略貢獻
   • 預算流程：協助分公司經理領導年度預算流程，確保各部門準時提交預算。根據分公司經理制定的財務預測準備合併公司預算，並在截止日期前提交批准。
   • 支援業務策略：提供有助於策略決策的財務見解，包括評估新的業務機會或投資。
   • 成本效益分析：對主要資本支出或策略措施進行詳細的財務分析。
   • 跨部門協作：保持有效溝通並向其他部門提供財務支持，透過回饋或服務等級協議 (SLA) 指標進行衡量。
   • 日常付款的準確性：依照公司規定準確處理日常付款。
   • Xero 中的記錄保存：確保所有日常付款均準確記錄在 Xero 中。
   • 稅務報告的及時性和準確性：準確、按時繳納和報告每月和每年的稅款

津貼和福利

• 員工股權
• 附近的公共交通
• 彈性的工作時間
• 休閒著裝要求

• 協助集團執行長制定 PMB 集團的策略規劃舉措，包括制定短期/中期和長期的成長計畫和獲利目標
• 開發報告和工具，向 PMB 利害關係人（即股東、董事會、領導層、員工和客戶）傳達計劃
• 評估和監控定期計劃的有效實施和結果（如果適用）
• 與股東、子公司、部門和跨職能團隊合作、促進和協同工作，以協調業務和成長策略

津貼和福利

• 佣金和獎金
• EPF、SOCSO、EIS
• 年假
• 津貼（旅費、交通費等）
• 附近的公共交通
• 正常營業時間
• 醫療和牙科保險

• 領導/協助中部地區單位信託顧問的招募、培訓和績效管理
• 引領業務發展活動
• 為分銷管道提供支援和服務
• 發展UT代理隊伍，爭取更大的市佔率

津貼和福利

• 佣金和獎金
• EPF、SOCSO、EIS
• 年假
• 津貼（旅費、交通費等）
• 附近的公共交通
• 正常營業時間
• 醫療和牙科保險

• Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedbacks are attended promptly in a professional manner.

• Handle inbound customers' inquiries & requests via voice & alternate channels (eg. Whatsapp, chat, email & SMS) regarding Products e.g billing inquiries, technical inquiries and general inquiries.

• To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.

• Responsible to ensure customer’s satisfaction in form of courteous and prompt service and update customers with accurate information.

• Any other tasks as assigned by Supervisor.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Medical insurance
• Personal development opportunities
• Remote work flexibility

Job Responsibilities:

• Establish and maintain strong relationships with customer personnel.
• Develop close connections with principal personnel.
• Provide comprehensive sales support.
• Manage and coordinate with supervisors, technicians, and subcontractors for both in-house and site work.
• Collaborate with team members to ensure project expectations are met.
• Monitor project progress and maintain organized project records.
• Prepare and present progress reports and other required documentation.
• Address technical inquiries and resolve project-related issues.
• Adhere to the company’s Quality, Health, Safety, and Environmental policies and procedures.
• Implement the company’s ISO 9001 Quality Management System policies and procedures.

Perks & Benefits

• Employee equity
• Personal leave
• Open culture

Job Responsibilities:

• Providing support on end user equipment (I.e : desktop, laptop, mobile devices, conference devices, printers and etc)
• Administering multiple collaboration tools and providing end-user support.
• Level 1 support on server and network infrastructure
• Level 1 support experience for network equipment and telecommunication equipment
• Vendor communication with internet and telecommunication service providers for service escalation
• Vendor communication in IT requirements and IT procurement documents preparation and processing

Perks & Benefits

• Employee equity
• Personal leave
• Open culture

• 負責確保客戶滿意地提供服務訊息，並以專業的方式及時處理查詢、投訴和回饋。

• 透過語音和其他管道（例如Whatsapp、聊天、電子郵件和簡訊）處理入境客戶有關產品的查詢和請求，例如帳單查詢、技術查詢和一般查詢。

• 從客戶收集所有必要的資訊以滿足他們的要求並準確地輸入適當的系統。

• 負責以禮貌和及時的服務確保客戶滿意，並為客戶提供準確的資訊。

• 主管指派的任何其他任務。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 醫療保險
• 個人發展機會
• 遠距工作彈性

工作職責：

• 提供對最終用戶設備的支援（即：桌上型電腦、筆記型電腦、行動裝置、會議設備、印表機等）
• 管理多種協作工具並提供最終用戶支援。
• 伺服器和網路基礎設施的 1 級支持
• 網路設備及電信設備一級支援經驗
• 供應商與互聯網和電信服務供應商溝通以升級服務
• 供應商在 IT 需求和 IT 採購文件準備和處理方面的溝通

津貼和福利

• 員工股權
• 事假
• 開放文化

工作職責：

• 與客戶人員建立並維持牢固的關係。
• 與主要人員建立密切聯繫。
• 提供全面的銷售支援。
• 管理和協調主管、技術人員和分包商的內部和現場工作。
• 與團隊成員合作，確保滿足專案期望。
• 監控專案進度並維護有組織的專案記錄。
• 準備並提交進度報告和其他所需文件。
• 處理技術詢問並解決專案相關問題。
• 遵守公司的品質、健康、安全和環境政策和程序。
• 實施公司的 ISO 9001 品質管理系統政策和程序。

津貼和福利

• 員工股權
• 事假
• 開放文化

• Schedule onsite surveys, aircon installations and servicing, ensuring timely and efficient completion of the service.
• Ensure excellent customer service by addressing customer requests and inquiries effectively.
• Oversee and manage a group of technical personnel training and performance management.
• Oversee and manage service recovery for any issues that may arise during installation.
• Ensure accurate data input for aircon related works.
• Analyse data to identify and highlight trends.
• Develop and implement process improvements to increase efficiency and effectiveness of the aircon department.
• Maintain accurate records of all work performed.
• Handle other operational duties as the team requires.

• Fluent in English (spoken and written)
• 1-2 years of experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to multitask and work well under pressure
• Attention to detail and problem-solving skills
• Proficient in using customer service software and tools
• Reliable internet connection and appropriate work-from-home setup
• Data Entry and Management
• Social Media Moderation is a plus.

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!

POSITION SUMMARY:

The Head of IT Operations will lead the development and implementation of IT operations strategies and roadmaps, ensuring alignment with the overall Group IT strategic plans. Acting as a trusted advisor to the Tune Protect Malaysia leadership team, the incumbent will ensure IT services effectively address business needs while maintaining operational excellence and mitigating risks related to IT landscapes. This role requires a strong understanding of the technology landscape, the ability to foster stakeholder relationships, and a focus on security, business continuity, and operational excellence.

JOB RESPONSIBILITIES:

Strategy & Leadership

• Provide leadership to the IT Operations unit, fostering a culture of business orientation and continuous service improvement.
• Develop and execute IT operations strategies and roadmaps aligned with Group IT and enterprise strategic plans.
• Control annual operating and capital expenditure budgets (Capex/Opex)
• Support the business in driving customer-centric initiatives for good customer engagement and experience.

IT Service Management

• Ensure smooth transition and ongoing support for the core system migration to go-live and post-go-live phases.
• Oversee IT end-user services, core system operations and IT service management
• Ensure service level agreements (SLAs) and operating level agreements (OLAs) across Tune Protect entities are met consistently
• Lead IT service management initiatives and develop IT scorecards for senior management reviews

Risk & Security

• Identify, assess, and communicate risks related to the IT landscape
• Ensure effective application of security, risk management, and business continuity principles
• Address and resolve findings from internal and external IT audits (e.g., EY, KPMG) to achieve timely closure

Partner and Vendor Engagement

• Develop IT vendor management processes and governance frameworks.
• Enhance engagement with strategic partners and suppliers through effective partner governance.
• Foster collaborative partnerships to improve service delivery and operational efficiency

Performance and Governance

• Measure and ensure operational services and performance using consistent and accurate metrics.
• Align IT initiatives with the long-term and annual business plans of the organization.
• Support the rollout of security and quality assurance initiatives.
• Maintain close coordination with audit, product, and technology teams to drive improvements.

Key Deliverables/Expectations

• Digital and API-first approach to IT operations
• Seamless core system implementation and ongoing support.
• Effective management of two core systems integral to the transformation process.
• Successful closure of audit findings and improved risk management.
• Implementation of IT service scorecards and consistent measurement of performance.
• Alignment of IT operations with strategic goals, ensuring ROI and cost optimization.

QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in Engineering, Technology, Computer Science, Computer Engineering, or an equivalent discipline.
• Minimum 10 years of versatile experience in IT Application Operations, with a preference for candidates from financial institutions, though not mandatory.
• Proven experience in managing and implementing modern technologies, including:

-         Cloud infrastructure and services

-         Digital business models

-         API-driven architectures.

SKILLS & COMPETENCIES:

• Leadership & Communication: Ability to drive high accountability teams and communicate with all stakeholders effectively
• Customer Focus: Commitment to delivering customer-centric IT services that meet business and customer needs
• Risk Management: Expertise in identifying and mitigating IT-related risks
• Vendor Management: Skilled in establishing and managing partnerships with vendors and service providers

The MUFG Business Process Outsourcing (BPO) Team provides middle office and trade support services for investment managers.  By outsourcing their internal operations to the MUFG BPO team, our clients benefit from our specialised expertise, optimising their internal resources and maintaining focus on their core investment strategies.

This position offers an excellent opportunity to join a dynamic financial services company in Kuala Lumpur, Malaysia, where you will play a vital role in delivering high-quality operational outsourcing services to our clients.  The ideal candidate will thrive in a fast-paced team environment, demonstrate a commitment to learning specific tasks, and uphold the core values that support MUFG’s exceptional client service.

Reporting to the Junior Associate Director of BPO Operations, responsibilities include performing reconciliations (cash/trade/positions/other) wire value implementations, and performance reporting.  Additionally, the candidate should have a desire to expand their knowledge through training and possess investigative and problem-solving skills acquired through education or previous experience.

As a Junior Associate, you will: 

• Be able to work early hours (starting from 6:00 am to 3:00 pm) to meet market deadlines, ensuring timely and accurate processing of all trades.
• Resolve trade related disputes and breaks with Prime Brokers, Custodians, Executing brokers, and Investment Managers.
• Proactively Identify and resolve breaks by preparing a detailed report for the client.
• Support trading operations between the front and back office, from post-execution through to settlement.
• Ensure daily cash and position reconciliations are delivered to the client while adhering to the agreed upon service level agreement.
• Input trade and cash wire instructions (SWIFT) ensuring accuracy and compliance with internal and external guidelines.
• Liaise with clients, banks, brokers, and custodians to ensure accurate elections on corporate actions, when required.
• Respond to all client queries through communication directly with client operational staff daily

About Ksisters

Ksisters is a leading K-beauty and lifestyle brand, headquartered in Singapore and now expanding into Malaysia. Known for curating high-quality and hard-to-find Korean products, Ksisters connects customers with the best of K-beauty, skincare, and wellness. With a strong emphasis on community and education, we have built a loyal following of K-beauty enthusiasts through innovative campaigns and personalized experiences.

As we embark on our Malaysia journey, we are excited to create new opportunities for local talents to join our growing family and shape the future of Ksisters in this vibrant market.

About the role

Ksisters is hiring a versatile and experienced Key Account & Operations Manager to manage retail relationships and operational excellence for Watsons and Guardian in Malaysia. This role combines channel management, operational oversight, and key account responsibilities, ensuring smooth execution of product launches, in-store activations, and day-to-day operations.

Responsibilities:

1. Key Account Management:
• Act as the main point of contact for Watsons and Guardian, building strong relationships with retail partners.
• Negotiate for premium shelf placements, planogram updates, and trade marketing opportunities.
• Manage promotional calendars, ensuring timely execution of campaigns and activations.
• Provide regular performance updates to Watsons and Guardian, using sales data and customer insights.
2. Operations Management:
• Oversee stock levels, logistics, and inventory across warehouses and stores to ensure availability.
• Manage order processing, ensuring accurate and timely fulfillment for Watsons and Guardian.
• Coordinate with logistics partners for delivery schedules, stock transfers, and returns.
• Conduct regular stock audits and implement solutions to address discrepancies.
3. Event and Merchandising Support:
• Plan and execute store activations, including pop-ups and in-store campaigns.
• Collaborate with marketing to ensure alignment between retail displays and promotional materials.
• Oversee merchandising compliance, ensuring that in-store displays reflect Ksisters’ brand identity.
4. Performance Optimization:
• Analyze sales data and operational metrics to identify trends and opportunities.
• Implement process improvements to enhance efficiency in logistics, stock management, and customer satisfaction.
• Collaborate with the marketing team to align operations with campaign goals.

• Minimum 3+ years’ experience in key account management or operations within the retail or beauty industry.

• Strong understanding of Watsons or Guardian’s operational and marketing requirements.
• Proven ability to manage inventory, logistics, and merchandising compliance.
• Excellent negotiation, organizational, and problem-solving skills.
• Proficiency in inventory management systems and Microsoft Excel.
• Knowledge of the Malaysian retail landscape and consumer behavior trends.

What We Offer:

• The opportunity to lead and shape Ksisters’ expansion in Malaysia.
• A dynamic and entrepreneurial work environment.
• The chance to work with globally recognized K-beauty brands and innovative collaborations.

Job Description

The Warehouse Service Administrator will be based at the branch office and oversee inventory management, order coordination and administrative processes to ensure efficient warehouse operations. This role ensures system accuracy, smooth order processing, and efficient coordination of inventory audits, internal audits, logistics, and warehouse activities.

Responsibilities:

1. Inventory Management & Stock Control

• Manage daily inbound and outbound stock movements with accuracy
• Conduct regular stock counts and reconcile discrepancies.
• Ensure proper stock placement and adherence to warehouse organization standards
• Maintain inventory records and update warehouse systems

2. Order Processing & Logistic

• Manage stock requests and returns (including used parts)
• Oversee order tracking and ensure timely completion
• Address order discrepancies promptly to minimize delays

3. Administrative & Compliance Tasks

• Prepare and submit monthly utility bills, ME claims (tools, mileage, tolls, subsidy) and operational receipts
• Maintain accurate logistics and service operation records
• Ensure compliance with internal policies and external audits

4. Forecasting & Reporting

• Perform inventory forecasting to meet operational demands.
• Generate weekly and monthly inventory performance reports.
• Conduct monthly stock audits to ensure system accuracy.

5. Cross-Team Coordination

• Act as a liaison between warehouse, branch and stakeholders
• Provide administrative support to branch leadership
• Assist in resolving operational issues efficiently and proactively

Job Requirement:

• Education: Diploma/Degree in Logistics, Supply Chain Management, or a related field.
• Experience: At least 1–3 years of experience in warehouse operations or inventory management.
• Familiarity with inventory management systems and Microsoft excel

Job Description

The Warehouse Service Administrator will be based at the branch office and oversee inventory management, order coordination and administrative processes to ensure efficient warehouse operations. This role ensures system accuracy, smooth order processing, and efficient coordination of inventory audits, internal audits, logistics, and warehouse activities.

Responsibilities:

1. Inventory Management & Stock Control

• Manage daily inbound and outbound stock movements with accuracy
• Conduct regular stock counts and reconcile discrepancies.
• Ensure proper stock placement and adherence to warehouse organization standards
• Maintain inventory records and update warehouse systems

2. Order Processing & Logistic

• Manage stock requests and returns (including used parts)
• Oversee order tracking and ensure timely completion
• Address order discrepancies promptly to minimize delays

3. Administrative & Compliance Tasks

• Prepare and submit monthly utility bills, ME claims (tools, mileage, tolls, subsidy) and operational receipts
• Maintain accurate logistics and service operation records
• Ensure compliance with internal policies and external audits

4. Forecasting & Reporting

• Perform inventory forecasting to meet operational demands.
• Generate weekly and monthly inventory performance reports.
• Conduct monthly stock audits to ensure system accuracy.

5. Cross-Team Coordination

• Act as a liaison between warehouse, branch and stakeholders
• Provide administrative support to branch leadership
• Assist in resolving operational issues efficiently and proactively

Job Requirement:

• Education: Diploma/Degree in Logistics, Supply Chain Management, or a related field.
• Experience: At least 1–3 years of experience in warehouse operations or inventory management.
• Familiarity with inventory management systems and Microsoft excel