Total 35 service centre manager job vacancies in Kuala Lumpur Sentral

Locations:

• Nikugaiya: 2-11, 2F, Pearl Shopping Gallery, Jalan Sepadu, Taman United, 58200 Kuala Lumpur

• Donkai: C.90.0, Plaza The Exchange TRX, Persiaran TRX, Tun Razak Exchange, 55188 Kuala Lumpur

• Zha Zha Beef: Lot 23-G, 3rd Mile Square, 151 Batu 3 Jalan Klang Lama, Pusat Dagangan 3rd Mile Square, 56100 Kuala Lumpur

Responsibilities:

• Welcome and assist customers with their orders

• Ensure food and drinks are served according to restaurant standards

• Maintain cleanliness and hygiene of the dining area and kitchen

• Support daily operations, including restocking supplies and preparing dining areas

• Handle customer inquiries and provide excellent service

• Work as a team to ensure smooth service and a positive dining experience

Requirements:

• Prior experience in the F&B industry is a plus

• Friendly, energetic, and team-oriented personality

• Good communication and customer service skills

• Able to work in a fast-paced environment

• Willing to work on weekends and public holidays

Benefits:

• Basic Salary: RM2,200–RM2,800 + Service Points

• Staff Meals

• Hostel Accommodation

• Birthday Angpau

• Annual Bonus & Leave

• Team Building

Play a key role in ensuring excellent patient and client satisfaction by assisting with inquiries, resolving issues, and providing information related to medical services, appointments, billing, and more. Supporting healthcare professionals, and ensuring smooth operations within the medical practice and setting. You will be expected to communicate professionally, handle sensitive information with confidentiality, and provide efficient administrative support to patients, medical staff, and departments.

Job Responsibilities:

• Serve as the first point of contact for patients, visitors, and healthcare professionals in person, over the phone, or via email.
• Answer and address patient inquiries regarding services, procedures, and policies in a professional and compassionate manner.
• Schedule, reschedule, or cancel patient appointments, ensuring accurate data entry into the scheduling system.
• Process billing information accurately and assist in handling payments or setting up payment plans.
• Assist with filling out medical forms and ensuring proper documentation is available.
• Liaise between patients and healthcare providers to ensure effective communication, including relaying patient concerns, appointments, or messages.
• Perform clerical duties such as filing, scanning, and maintaining patient records and documentation.
• Assist in maintaining the front desk area and office supplies.
• Help maintain cleanliness and organization in the waiting area and patient exam rooms, ensuring a welcoming environment.

Job Qualifications:

• Excellent communication skills, both verbal and written, with the ability to communicate with patients, medical staff effectively.
• Strong problem-solving skills and the ability to handle sensitive or challenging situations with tact and professionalism.
• Ability to multitask, remain organized, and manage time effectively in a busy medical office environment.
• Attention to detail, especially when handling patient data and billing.
• High school diploma or equivalent required; further education in medical administration, healthcare, or customer service is a plus.
• Certification in medical office administration, customer service, or a related field is a plus but not required.

Perks & Benefits

• Incentives and yearly bonus.
• Yearly increment
• Personal leave
• Personal development opportunities
• Excellent working environment.

• Responsible for the facilitation and execution of company marketing activities, in line with marketing initiatives spearheaded by the Group
• Plan and facilitate marketing and promotional activities for the company
• Work closely with internal Sales & Product development teams in the preparation and updating of fund prospectus, in accordance to compliance & regulatory requirements
• Track and manage ROI on product campaigns and develop reports for Senior Management

Perks & Benefits

• Commission and bonus
• EPF, SOCSO, EIS
• Annual Leave
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Regular hours
• Medical and Dental insurance

Position: Customer Service/Attraction Crew

Working Days: Monday – Sunday (Shift basis)

Job Type: Full Time/Part Time

Job Responsibility

• This position is rotational based on the assigned area of responsibilities, providing an opportunity to gain a comprehensive understanding of various roles and operations.

Customer Service

• Welcome visitors, provide information and answer questions to enhance their understanding and enjoyment of the centre.
• Assist visitors with interactive activities, ensure the materials are functioning correctly, and provide demonstrations when necessary.
• Handle visitor inquiries, feedback, and complaints professionally and efficiently.

Workshop and Education

• Teaching and engage with participants to ensure an enjoyable and informative experience during the workshop session.
• Collaborate with the educational team to ensure content aligns with the company educational goals.

Bricks/Sculpture Maintenance

• Perform routine cleaning of sculptures as required.
• Assist in maintenance work for sculptures that requires minor maintenance.

Program and Event

• Assist in the coordination and delivery of special events and programs at the centre.
• Use effective communication to inform guests of event schedules and activity details.

Safety and Administration

• Monitor the safety of visitors and assign area, report any issues or malfunctions, and assist in maintaining a clean and safe environment.
• Prepare and carry out daily opening and closing of the centre.

Job Requirements

• SPM/STPM, Diploma, Bachelor’s Degree
• Good in BM and English language
• Ability to engage with visitors of all ages and backgrounds.
• Strong attention to detail and safety awareness.
• Physical ability to stand for long periods, walk, and assist guests with physical activities.
• Flexibility to work on weekends, holidays, and during special events.

Company Benefits: 

• Friendly working environment with up-to-date IT equipment   
• 5-day working day, Monday to Friday   
• Medical allowance   
• Annual Leave   
• Medical Leave   
• Maternity leave   
• Paternity leave   
• Casual attire, free parking   
• Career growth opportunities  

Apply now! Send your portfolio and resume to: 

Email: hr@bryks.art 

Contact: 03.5569.9566 

We’re looking for a dedicated and experienced Outlet Manager to lead our Restaurant & Bar

team! If you have a passion for delivering exceptional service and are ready to take on a

leadership role, we want you to apply.

Your Responsibilities:

• Oversee daily operations of the outlet, ensuring a smooth and efficient service.

• Maintain cleanliness and compliance with health and safety standards.

• Lead, supervise, and motivate dining room staff to provide fast and friendly service.

• Manage inventory and order supplies as needed to ensure operational efficiency.

• Address customer inquiries and resolve complaints professionally and promptly.

• Assist with staff scheduling and manage payroll to align with budget goals.

• Collaborate closely with the kitchen team to ensure seamless operations between front

and back of house.

• Ensure all dining areas, service stations, and equipment are clean and functioning

properly.

• Develop and implement promotions to attract new customers and enhance sales.

• Uphold high standards of food quality, presentation, and cleanliness.

What We’re Looking For:

• Minimum 2 years of experience as an Outlet Manager or similar role in the restaurant or

bar industry.

• Strong leadership and organizational skills, with the ability to multitask in a fast-paced

environment.

• Excellent communication and interpersonal skills.

• Solid knowledge of food safety and sanitation practices.

• Flexibility to work varied shifts, including nights, weekends, and holidays.

With two locations, offering both Restaurant & Bar and Club settings, this is an exciting

opportunity to take charge of our new outlet.

Ready to take on the challenge? Apply Now! We’d love to hear from you.

Perks & Benefits

• 10% increment depends on performance.
• Insurance Coverage
• Medical Benefit
• Staff Discount
• Claims and Reimbursements

Locations:

• Nikugaiya: 2-11, 2F, Pearl Shopping Gallery, Jalan Sepadu, Taman United, 58200 Kuala Lumpur

• Donkai: C.90.0, Plaza The Exchange TRX, Persiaran TRX, Tun Razak Exchange, 55188 Kuala Lumpur

• Zha Zha Beef: Lot 23-G, 3rd Mile Square, 151 Batu 3 Jalan Klang Lama, Pusat Dagangan 3rd Mile Square, 56100 Kuala Lumpur

Responsibilities:

• Oversee daily operations and ensure smooth restaurant service

• Manage staff scheduling, performance, and training

• Maintain high levels of customer satisfaction

• Monitor inventory, expenses, and ensure quality standards

• Implement promotional activities to drive business

Requirements:

• Experience in F&B management preferred

• Strong leadership, communication, and problem-solving skills

• Ability to thrive in a fast-paced environment

• Passionate about delivering excellent customer service

Benefits:

• Basic Salary: RM3,000 + Service Points (5k and above)

• Staff Meals

• Hostel Accommodation

• Birthday Angpau

• Annual Bonus & Leave

. team building

• Lead the HR department and manage HR operations, including recruitment, employee relations, performance management, and compliance.
• Develop and implement HR policies, processes, and initiatives to support business goals and improve employee experience.
• Advise senior management on HR matters, including workforce planning, talent management, and legal requirements.
• Oversee employee training, development, and wellness programs.
• Manage compensation and benefits, and ensure alignment with industry standards and company budget.

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 5+ years of experience in HR management, with a strong background in employee relations and performance management.
• In-depth knowledge of labor laws and HR best practices.
• Strong leadership and interpersonal skills.
• Experience with HR software and performance management systems.

• Leadership: Ability to lead and mentor a team of HR professionals.
• HR Strategy: Experience in developing HR strategies that align with business objectives.
• Employee Relations: Expertise in resolving employee conflicts and fostering a positive work environment.
• Compliance: Strong understanding of labor laws and regulations.
• HR Systems: Proficiency in HR software and tools.

• Nearby public transport
• Personal leave
• Personal development opportunities

Job Requirement

• Strong Leader Skills

Benefits

• Competitive Salary & Incentives
• Professional Growth Opportunities
• Be part of a Vibrant, Creative & Supportive Team

Location

TRX, Sunway Pyramid

We’re looking for a dedicated and experienced Assistant Manager to join our Restaurant &

Bar team! If you have a passion for delivering exceptional service and are ready to take on a

leadership role, this opportunity is for you.

Your Responsibilities:

• Assist the Outlet Manager with daily operations, including opening and closing the venue.

• Ensure cleanliness and compliance with health and safety regulations.

• Lead and supervise the dining room staff, ensuring fast and friendly service.

• Train and motivate the team to deliver outstanding customer experiences.

• Manage inventory and handle supply orders as needed.

• Address customer inquiries and resolve complaints professionally and efficiently.

• Assist with staff scheduling and payroll management to meet budget goals.

• Collaborate with the kitchen team to ensure smooth coordination between front and back

of house.

• Ensure that dining areas, service stations, and equipment are clean and functioning

properly.

• Help plan and implement promotions to attract new customers.

• Maintain high standards of food quality, presentation, and cleanliness.

What We’re Looking For:

• Minimum 2 years of experience as a Supervisor or Assistant Manager in a restaurant or

bar.

• Strong leadership and organizational skills.

• Excellent communication and interpersonal abilities.

• Knowledge of food safety and sanitation practices.

• Flexibility to work shifts, including nights, weekends, and holidays.

With two locations, offering both Restaurant & Bar and Club settings, this is an exciting

opportunity to step up into a leadership role.

Perks & Benefits

• 10% increment depends on performance.
• Insurance Coverage
• Medical Benefit
• Staff Discount
• Claims and Reimbursements

• Assist the Group CEO in strategic planning initiatives for PMB Group, including preparation of growth plans and profitability goals in the short/medium and long term
• Develop reports and tools to communicate plans to PMB stakeholders, ie shareholders, Board, leadership, employees, and clients
• Evaluate and monitor the effective implementation and outcomes of periodic plans, where applicable 
• Collaborate, facilitate and work in synergy with shareholders, subsidiary companies, departments and cross-functional teams to align business and growth strategies 

Perks & Benefits

• Commission and bonus
• EPF, SOCSO, EIS
• Annual Leave
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Regular hours
• Medical and Dental insurance

Job Responsibilities :

1. Premises & Facilities Management

• Managing the buildingfacilities and office/building equipment including of lifts, swimmingpool, plumbing, air- conditioners, mechanical and electrical, security, pest, landscaping, cleaning and all works related to RMM.
• Assist the developer on handing over of vacant possession. To establish and compile all necessary documents parcel of owner. To brief individual parcel of owner on the rules and regulations of RMM.
• Oversee all maintenance and repair of Mechanical and Electrical and Civil works or and services including lifts, gen-sets and etc, perform preventative maintenance work, determinesystem problems and make recommendations for repair, review and evaluate the qualityof vendor work.
• Supervise all the service contractors/vendors employed by the developer or RMM to ensure that work done as per contract.
• To plan, schedule and coordinate monthlyor bi-monthly meetingswith all appointedvendors in relationto operations and administrations.
  • Plan, schedule and coordinate monthlyor bi-monthly meetingswith all appointedvendors in relationto operations and administrations.
  • To deal, attend and response all enquiries and complaints made by the developer, residents, local authorities and or service providers
  • To plan preventive maintenance programme and implement the same.
• Regularly carry out buildinginspection on weeklybasis or when necessary to ensure all facilities and equipment are in good conditions.
• Regularly carry out building audit inspection (common area) for defect report to the developer
• Oversee buildinglighting system including parking street lights and landscaping; installand repair or replace as and when required
• Liaise with local authorities for inspections and licencing (lifts, firefighting system and etc)

2.Financial Management

• To source for vendor or quotation as and when required. To ensure contractors/vendors claim/invoices are monitored    & paid as per agreed timeframe.
• Preparing Approval Memo, Purchase Order, Appointment or Renewal of Service Contract as and when required
• Preparing budget for OPEX and CAPEX.
• Over seeing collection of daily maintenance, sinking fund and others including payments for all service providers, utilities and etc.

Assist all related parties for the firre insurance and claims (if any)

Job Requirements :

• Degree in Real Estate / Electrical / Mechanical or equivalent and/or
• 7-year working experience in various scope of property management & building facilities.
• Knowledge in Microsoft Office Applications (Word, Excel, Powerpoint)

Skills Required :

• Good knowledge in management, electrical & mechanical and civil.
• Familiar with Strata Management Act and other related regulations or laws.
• Good interpersonal and communication skills
• Good relationship with the developer, residents, Management Committee and others

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

• Lead the development and delivery of new products and features, managing the entire product lifecycle.
• Collaborate with cross-functional teams including engineering, marketing, and design to define product vision and roadmaps.
• Conduct market research and competitor analysis to inform product decisions
• Gather and prioritize customer feedback to improve existing products and create new offerings.
• Track product performance and make data-driven decisions to optimize features and user experience.

• Bachelor’s degree in Computer Science, Engineering, Business, or related field.
• 3+ years of experience in product management or a similar role.
• Strong analytical skills and experience working with data and metrics.
• Proven ability to work with cross-functional teams to deliver products.
• Excellent communication skills and ability to convey complex technical information clearly.

• Product Strategy: Expertise in defining and executing product strategies.
• Market Analysis: Ability to understand market trends and customer needs.
• Cross-Functional Collaboration: Proven ability to work with engineering, design, and marketing teams.
• Data-Driven Decision Making: Experience in using metrics and analytics to guide product decisions.
• Technical Understanding: Knowledge of software development and technical specifications.

• Nearby public transport
• Central location
• Personal leave
• Personal development opportunities

• To spearhead / assist in the recruitment, training and management of the performance of Unit Trust consultants based within the Central region
• To spearhead business development activities
• To provide support and services to distribution channels
• To develop the UT agency force with the objective of gaining larger market share

Perks & Benefits

• Commission and bonus
• EPF, SOCSO, EIS
• Annual Leave
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Regular hours
• Medical and Dental insurance

• 負責根據集團主導的行銷計劃，促進和執行公司行銷活動
• 規劃並促進公司的行銷和促銷活動
• 根據合規和監管要求，與內部銷售和產品開發團隊密切合作，準備和更新基金招股說明書
• 追蹤和管理產品活動的投資回報率並為高階管理層制定報告

津貼和福利

• 佣金和獎金
• EPF、SOCSO、EIS
• 年假
• 津貼（旅費、交通費等）
• 附近的公共交通
• 正常營業時間
• 醫療和牙科保險

工作職責：

1. 物業及設施管理

• 管理建築設施和辦公/建築設備，包括電梯、游泳池、管道、空調、機電、安全、害蟲、景觀美化、清潔以及與 RMM 相關的所有工作。
• 協助開發商移交空置土地。建立和編制業主的所有必要文件。向個別包裹的業主介紹RMM的規則和規定。
• 監督機電和土木工程或服務（包括電梯、發電機組等）的所有維護和維修，執行預防性維護工作，確定係統問題並提出維修建議，審查和評估供應商工作的品質。
• 監督開發商或 RMM 僱用的所有服務承包商/供應商，以確保按照合約完成工作。
• 與所有指定供應商就營運和管理事宜計畫、安排和協調每月或每兩個月舉行的會議。
  • 規劃、安排和協調與所有指定供應商有關營運和管理的每月或每兩個月一次的會議。
  • 處理、出席和回覆開發商、居民、地方當局和/或服務提供者提出的所有詢問和投訴
  • 制定預防性維護計畫並實施。
• 每週或必要時定期進行建築檢查，以確保所有設施和設備處於良好狀態。
• 定期進行建築審計檢查（公共區域），向開發商報告缺陷
• 監督建築照明系統，包括停車路燈和景觀美化；根據需要安裝、修理或更換
• 與地方當局聯絡檢查和許可（電梯、消防系統等）

2.財務管理

• 根據需要尋找供應商或報價。確保承包商/供應商的索賠/發票受到監控並按照約定的時間範圍付款。
• 根據需要準備批准備忘錄、採購訂單、服務合約的任命或續約
• 準備營運支出和資本支出預算。
• 監督日常維護、償債基金和其他費用的收集，包括向所有服務提供者、公用事業等支付的費用。

協助各相關人士辦理火災保險及理賠（如有）

職位要求：

• 房地產/電氣/機械學位或同等學歷和/或
• 在各種物業管理和建築設施領域擁有 7 年工作經驗。
• Microsoft Office 應用程式知識（Word、Excel、Powerpoint）

所需技能：

• 良好的管理、機電、土木知識。
• 熟悉物業管理法及其他相關法規或法律。
• 良好的人際溝通與溝通能力
• 與開發商、住戶、管委會等關係良好

津貼和福利

• 事假
• 開放文化
• 個人發展機會

• 協助集團執行長制定 PMB 集團的策略規劃舉措，包括制定短期/中期和長期的成長計畫和獲利目標
• 開發報告和工具，向 PMB 利害關係人（即股東、董事會、領導層、員工和客戶）傳達計劃
• 評估和監控定期計劃的有效實施和結果（如果適用）
• 與股東、子公司、部門和跨職能團隊合作、促進和協同工作，以協調業務和成長策略

津貼和福利

• 佣金和獎金
• EPF、SOCSO、EIS
• 年假
• 津貼（旅費、交通費等）
• 附近的公共交通
• 正常營業時間
• 醫療和牙科保險

• 領導/協助中部地區單位信託顧問的招募、培訓和績效管理
• 引領業務發展活動
• 為分銷管道提供支援和服務
• 發展UT代理隊伍，爭取更大的市佔率

津貼和福利

• 佣金和獎金
• EPF、SOCSO、EIS
• 年假
• 津貼（旅費、交通費等）
• 附近的公共交通
• 正常營業時間
• 醫療和牙科保險

Play a key role in ensuring excellent patient and client satisfaction by assisting with inquiries, resolving issues, and providing information related to medical services, appointments, billing, and more. Supporting healthcare professionals, and ensuring smooth operations within the medical practice and setting. You will be expected to communicate professionally, handle sensitive information with confidentiality, and provide efficient administrative support to patients, medical staff, and departments.

Job Responsibilities:

• Serve as the first point of contact for patients, visitors, and healthcare professionals in person, over the phone, or via email.
• Answer and address patient inquiries regarding services, procedures, and policies in a professional and compassionate manner.
• Schedule, reschedule, or cancel patient appointments, ensuring accurate data entry into the scheduling system.
• Process billing information accurately and assist in handling payments or setting up payment plans.
• Assist with filling out medical forms and ensuring proper documentation is available.
• Liaise between patients and healthcare providers to ensure effective communication, including relaying patient concerns, appointments, or messages.
• Perform clerical duties such as filing, scanning, and maintaining patient records and documentation.
• Assist in maintaining the front desk area and office supplies.
• Help maintain cleanliness and organization in the waiting area and patient exam rooms, ensuring a welcoming environment.

Job Qualifications:

• Excellent communication skills, both verbal and written, with the ability to communicate with patients, medical staff effectively.
• Strong problem-solving skills and the ability to handle sensitive or challenging situations with tact and professionalism.
• Ability to multitask, remain organized, and manage time effectively in a busy medical office environment.
• Attention to detail, especially when handling patient data and billing.
• High school diploma or equivalent required; further education in medical administration, healthcare, or customer service is a plus.
• Certification in medical office administration, customer service, or a related field is a plus but not required.

Perks & Benefits

• Incentives and yearly bonus.
• Yearly increment
• Personal leave
• Personal development opportunities
• Excellent working environment.

We are looking for a highly motivated Associate, AP Service Delivery (Direct) to join our growing team in Finance based in our shared service centre in our Malaysia Office.

Responsibilities: 

• Perform day to day invoices processing, 3-way matching for all incoming invoices and related documentation
• Review and verify the accuracy and completeness of all incoming invoices and related documentation received
• Ensure that all data is accurately input during processing
• Verify vendor accounts by reconciling monthly statements and related transactions
• Maintain accurate and organized records of all processed invoices and all related documentation
• Address discrepancies, errors, or issues with processing, and communicate with stakeholders  to resolve problems promptly
• Maintain positive relationships with all stakeholders and respond in a professional and timely manner
• Collaborate with various departments to obtain necessary approvals for non-standard invoices and all related documentation processing
• Adhere to company policies, accounting standards, and legal requirements in all accounts payable processes
• Stay informed about changes in regulations and contribute to compliance efforts
• Ad-hoc finance requests, projects or administrative support to the finance team

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Team Leader to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations.

What you will be doing :

• Lead and supervise a team of customer service representatives.
• Provide guidance, coaching, and support to ensure the team meets performance goals.
• Ensure the team adhere to the manuals, policies, and guidelines.
• Provide ongoing coaching and training to enhance the skills of team members.
• Facilitate training sessions for new hires and organize skill development programs.
• Handle escalated customer issues and complex problem-solving.
• Assist team members in resolving challenging customer situations.
• Stay informed about industry regulations affecting customer interactions.
• Serve as a communication link between the Assistant Manager and the customer service team.
• Communicate policies, updates, and changes from upper management to the team.
• Act as a point of contact for escalated customer issues that require higher-level intervention.
• Coordinate with other departments to ensure timely resolution of complex problems.
• Gather and analyze customer feedback received by the team.
• Implement strategies to address customer concerns and improve the overall customer.
• Instill ZFX Core Values into day-to-day operation.
• Timely feedback to team members and periodic updates to the Assistant Manager
• Ad hoc task delegated by the Manager or Assistant Manager.

What you will need :

• Candidate must possess at least Diploma/Degree.
• Minimum of 3 years of experience in Customers Service/ Operations with at least 1 year of experience in supervisory role
• Experience gained in FX/ Finance industry will be an advantage.
• Proficient in Microsoft Office (Words, Excel, PowerPoint).
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Fluency in English and Vietnamese language (verbal and written) is a must.
• Must be able to work on shifts.

Rewards in return for your commitment :

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Work Anniversary Rewards
• *Employment Pass and Visa Sponsorship (for Native language speakers)
• *Relocation Benefits (for Native language speakers)

*NOTE : Successful candidates hired, will need to complete Mandatory Training & Probationary Period before Relocation exercise can take place. This process may take anything from 1 month to 6 months.

Interview process :

• Pre-Call session with the TA team – 30 minutes
• 1st Interview session with Hiring Manager – 1 hour
• Final Interview session with Head of CS - 45mins

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Team Leader to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations.

What you will be doing :

• Lead and supervise a team of customer service representatives.
• Provide guidance, coaching, and support to ensure the team meets performance goals.
• Ensure the team adhere to the manuals, policies, and guidelines.
• Provide ongoing coaching and training to enhance the skills of team members.
• Facilitate training sessions for new hires and organize skill development programs.
• Handle escalated customer issues and complex problem-solving.
• Assist team members in resolving challenging customer situations.
• Stay informed about industry regulations affecting customer interactions.
• Serve as a communication link between the Assistant Manager and the customer service team.
• Communicate policies, updates, and changes from upper management to the team.
• Act as a point of contact for escalated customer issues that require higher-level intervention.
• Coordinate with other departments to ensure timely resolution of complex problems.
• Gather and analyze customer feedback received by the team.
• Implement strategies to address customer concerns and improve the overall customer.
• Instill ZFX Core Values into day-to-day operation.
• Timely feedback to team members and periodic updates to the Assistant Manager
• Ad hoc task delegated by the Manager or Assistant Manager.

What you will need :

• Candidate must possess at least Diploma/Degree.
• Minimum of 3 years of experience in Customers Service/ Operations with at least 1 year of experience in supervisory role
• Experience gained in FX/ Finance industry will be an advantage.
• Proficient in Microsoft Office (Words, Excel, PowerPoint).
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Fluency in English and Indonesian language (verbal and written) is a must.
• Must be able to work on shifts.

Rewards in return for your commitment :

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Work Anniversary Rewards
• *Employment Pass and Visa Sponsorship (for Native language speakers)
• *Relocation Benefits (for Native language speakers)

*NOTE : Successful candidates hired, will need to complete Mandatory Training & Probationary Period before Relocation exercise can take place. This process may take anything from 1 month to 6 months.

Interview process :

• Pre-Call session with the TA team – 30 minutes
• 1st Interview session with Hiring Manager – 1 hour
• Final Interview session with Head of CS - 45mins

About Igloo

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloos innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritise teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

About the role 

We are seeking an experienced Commercial Manager with a strong focus on Business Development and Partnership Onboarding to join our dynamic team.

Job Responsibilities 

• Identify and engage key potential partners in Malaysia across industries with huge customer bases, i.e. Telco, Travel, e-Commerce and Hospitality, Banking / Payments to generate business leads.
• Develop a comprehensive offering around digital insurance products and solutions, conduct effective pitching to prospective partners, and execute acquisition plans comprehensively and promptly.
• Design and present proposals and quotations to potential partners.
• Act as the first point of contact for potential partners inquiries, relaying them to the relevant department(s).
• Manage account activities under care, and optimize business relationships by providing strategic advice and strong support to drive up partners business activities.
• Work closely with internal stakeholders to ensure smooth, timely, and quality onboarding of new partners and related product launches.
• Work closely with external stakeholders, including partners and insurers to establish and ensure insurance services policies, procedures, and contracting processes are by the company's business standards.

• 5-8 years of experience in sales and business development in General Insurance sector 
• Bachelor's degree in relevant fields such as Business, Management, Planning, Marketing
• Experience in general insurance / insurtech / fintech companies and/or technology, services companies would be advantageous
• Strong problem-solving and excellent communications skills to manage multiple stakeholders, self-motivated and proactive, with a desire to be hands-on and creative to deliver outcomes
• Preferably have experience or exposure to project managing API integrations and understanding its limitations, but not must.
• Fluency in English and Bahasa Melayu is a must (both spoken and written) due to the business needs

• Responsible for total cost management of projects delivering positive outcomes for our clients, demonstrating leadership and coaching to Graduate CM, and innovation of service and knowledge.
• Carry out cost management and contract administration duties with reasonable supervision and guidance
• To provide all work outputs in an accurate and timely manner
• Provide Documentation including Tender Document, Tender Report, Pre-contract correspondence, LOA and contract documents. 
• To monitor and verifying VO, Claims, Payment, Final Account and attending project meetings.
• To produce monthly cost reports
• Provide CM role pro-actively and professionally and interfacing with the client and other consultants, at all project stages

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/ 

SUMMARY

We are looking for an entrepreneur minded person, analytical and meticulous Capacity Manager. As a Capacity Manager, you will be working with a team of 2-5 and will be based out of our office in RedQ. You will be expected to be performing this role on a full-time basis. The role reports to the Head of Revenue.

You will fit perfectly if you enjoy managing the business like your own, deep dive into data and process to make sense of things and a bird eye view of the business. Having a strong people skill will also help you to manage your team and the stakeholders around you.

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Identifying the key revenue drivers of our business by sector and available capacity (both by point to point or flythru opportunities);
• Preplan ahead to forecast demand on our available flights;
• Proactively respond to unpredictable situations affecting our ability to carry cargo as planned;
• Perform the planning function in coordination with the CTO operator, to ensure the build-up process will transport all (or more) of the cargo booked on each flight;
• Find clever ways to route cargo through our network and partners’ network (interline arrangements) to the intended destination that includes but not limited to a network algorithm plan to clearly identify available capacity, routing and delivery time
• Work closely with airline’s network team for cost, flight induction (additional capacity, new routes and etc);
• Ensure data accuracy of flights and cargo that is transported with us.

REQUIREMENTS

These are minimum-requirement skills and a ‘must-have’ for the role: 

• Bachelor’s degree in Business, Logistics, Supply Chain, Data Analytics, or a related field.
• Proven experience in capacity planning, revenue management, or logistics, with familiarity in airline operations or cargo logistics being a plus.
• Proficiency in data analysis tools (e.g., Excel, SQL) and experience in route optimization or network algorithm planning.
• Ability to address unpredictable situations and develop efficient routing solutions.
• Strong interpersonal and communication skills to manage teams and collaborate effectively with stakeholders.
• Detail-oriented, and adaptable to a fast-paced, startup-like environment.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Job Brief:

We are looking for a skilled IT Product Manager to lead the development, enhancement, and optimization of our technology products and services. As an IT Product Manager, you will be responsible for the product lifecycle, from ideation and strategy to implementation and performance monitoring. You will work closely with cross-functional teams to ensure the product meets business goals.

Job Responsibilities:

• Gather and prioritize product requirements from stakeholders, defining and developing clear product strategy, specifications and user stories for the development team.
• Work closely with cross-functional teams (e.g., engineering, UX/UI design, marketing) to deliver high-quality products that meet user needs and business goals.
• Serve as the main point of contact for product-related queries, updates, and stakeholder communications throughout the product lifecycle.
• Set and monitor product KPIs (e.g., user engagement, performance, adoption rate, etc.) to assess the success and identify areas for improvement.
• Ensure strong product documentation and maintain accurate records of updates, features, and issues.
• Provide training and product insights to internal teams, equipping them with the knowledge to support customers effectively.
• Identify potential risks and create mitigation strategies, ensuring minimal impact on product performance and timelines.
• Resolve product issues in a timely manner and work with IT and support teams to address and escalate incidents when necessary.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. 
• 3-5 years of experience in product management, with a focus on IT products or technology solutions.
• Technical Skills:
• Strong understanding of software development processes, IT infrastructure, cloud computing, and cybersecurity.
• Proficiency with product management tools (e.g., JIRA, DevOps) and familiarity with Agile/Scrum methodologies.
• Experience with data analysis and familiarity with tools such as Google Analytics, SQL, or BI software is a plus.
• Proficiency in software development with expertise in Java, Bootstrap, Framework 4.0, jQuery, Visual Basic, HTML, and ASP Classic is a plus.
• Knowledge of application security (encryption, authentication, security assessments) is a plus.
• Soft Skills:
• Excellent communication and interpersonal skills, with the ability to translate technical concepts into user-friendly language.
• Strong problem-solving skills, with a proactive approach to identifying and addressing challenges.
• Ability to work in a fast-paced environment, managing multiple projects and priorities simultaneously.
• Demonstrated interest and passion for the industry.