Total 214 Full-time product management job vacancies in Malaysia

Job Responsibilities:

• Responsible to complete the customer's immature design proposal into the final design.
• Formulate quotation plans and produce research reports for new process technologies.
• Responsible for cost assessment requirements of in-house developed products.
• Responsible to communicate technical issues during ODM and in-house product quotation stages.
• Responsible for cost assessment requirements of OEM/ODM projects.
• Organize the participating departments to interpret customer quotation information together and confirm with the quotation team on raw materials, mould schemes, production schemes, and packaging schemes; (If involves immature customer design that require our company's design support, as well as projects involving new technologies and processes, needs to be transferred to product designers to provide design and quotation plans)
• Generate a quotation requisition to includes all components for the project, consumables, packaging materials, production equipment, etc.
• Evaluate structural risk points and summarize mould and production process risk points. After project kick off, compile and present the summary to the project manager.
• Follow up on the cost assessment progress of each participating department in the quotation.
• Responsible to communicate issues during the OEM quotation stage.

Work Experience Requirements:

• More than 5 years of related experience or related training
• Experience in Plastic Product structure or Mould Design
• Proficient in the use of drawing software such as CAD, PRO-E/UG, office software such as PPT, Excel, etc.

Education Requirements:

• Diploma or Degree in Engineering (Mechanical, Structural Design / Mould Design) or equivalent preferred

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Job Title:

a) Senior Product Specialist - Medical Laboratory Technology

b) Junior Sales Executive - Medical Laboratory Technology

c) Senior Product Specialist - Orthopedic

d) Junior Sales Executive - Orthopedic

a) Medical Laboratory Technology Sales Representative

Key Responsibilities:

• Execute sales strategies and action plans to achieve sales targets.
• Build, develop, and maintain professional relationships with customers.
• Partner with customers to understand their business needs and objectives.
• Effectively communicate the value proposition through proposals and presentations.
• Organize and conduct Continuous Medical Education (CME) events, programs, and workshops.
• Develop and maintain relationships with new and existing clients.
• Undertake assigned ad-hoc functions and related duties as specified by the company.
• Prepare sales reports, forecasts, and market analysis for management.

Ideal Candidates:

• Lap Technician, Pharmacist, Nurses, Medical Officers, or anyone interested in sales & marketing in healthcare product.

b) Orthopedic Sales Representative

Key Responsibilities:

• Develop and maintain strong relationships with healthcare professionals, including orthopedic surgeons, hospital staff, and purchasing departments.
• Effectively promote and sell a portfolio of orthopedic medical devices to meet and exceed sales targets.
• Provide product education and training to healthcare providers and hospital staff.
• Identify and pursue new business opportunities within the orthopedic market.
• Conduct product demonstrations, presentations, and support clinical use in healthcare settings.
• Stay updated on industry trends, competitor activities, and market developments.
• Prepare sales reports, forecasts, and market analysis for management.

Requirements :

• Proven sales experience. Fresh graduates or individuals with a nursing background interested in medical sales (Pharmaceutical/Medical Devices) are encouraged to apply.
• Preferably with experience in medical laboratory technology for the Medical Laboratory Technology Sales Representative role.
• Operating Theatre (OT) experience is required for the Orthopedic Sales Representative position.
• A good understanding of the healthcare market and related procedures.
• Effective verbal and written communication skills.
• Ability to conduct face-to-face presentations with customers.
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients.
• Must possess own transport and be willing to travel to outstation locations periodically.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance (upon confirmation)
• Personal leave
• Paid training and development

Job Responsibilities:

• Responsible to complete the customer's immature design proposal into the final design.
• Formulate quotation plans and produce research reports for new process technologies.
• Responsible for cost assessment requirements of in-house developed products.
• Responsible to communicate technical issues during ODM and in-house product quotation stages.
• Responsible for cost assessment requirements of OEM/ODM projects.
• Organize the participating departments to interpret customer quotation information together and confirm with the quotation team on raw materials, mould schemes, production schemes, and packaging schemes; (If involves immature customer design that require our company's design support, as well as projects involving new technologies and processes, needs to be transferred to product designers to provide design and quotation plans)
• Generate a quotation requisition to includes all components for the project, consumables, packaging materials, production equipment, etc.
• Evaluate structural risk points and summarize mould and production process risk points. After project kick off, compile and present the summary to the project manager.
• Follow up on the cost assessment progress of each participating department in the quotation.
• Responsible to communicate issues during the OEM quotation stage.

Work Experience Requirements:

• More than 5 years of related experience or related training
• Experience in Plastic Product structure or Mould Design
• Proficient in the use of drawing software such as CAD, PRO-E/UG, office software such as PPT, Excel, etc.

Education Requirements:

• Diploma or Degree in Engineering (Mechanical, Structural Design / Mould Design) or equivalent preferred

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Job Responsibilities:

• Responsible to complete the customer's immature design proposal into the final design.
• Formulate quotation plans and produce research reports for new process technologies.
• Responsible for cost assessment requirements of in-house developed products.
• Responsible to communicate technical issues during ODM and in-house product quotation stages.
• Responsible for cost assessment requirements of OEM/ODM projects.
• Organize the participating departments to interpret customer quotation information together and confirm with the quotation team on raw materials, mould schemes, production schemes, and packaging schemes; (If involves immature customer design that require our company's design support, as well as projects involving new technologies and processes, needs to be transferred to product designers to provide design and quotation plans)
• Generate a quotation requisition to includes all components for the project, consumables, packaging materials, production equipment, etc.
• Evaluate structural risk points and summarize mould and production process risk points. After project kick off, compile and present the summary to the project manager.
• Follow up on the cost assessment progress of each participating department in the quotation.
• Responsible to communicate issues during the OEM quotation stage.

Work Experience Requirements:

• More than 5 years of related experience or related training
• Experience in Plastic Product structure or Mould Design
• Proficient in the use of drawing software such as CAD, PRO-E/UG, office software such as PPT, Excel, etc.

Education Requirements:

• Diploma or Degree in Engineering (Mechanical, Structural Design / Mould Design) or equivalent preferred

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Actively promote multiple range of medical/OTC products to doctors, pharmacist, in the GP Clinics and Pharmacies

Job Requirement:

• Candidate must possess at least a higher secondary / STPM / A Level / Relevant degree or equivalent
• Good communication skills in English and Bahasa Malaysia
• Pleasant personality and disposition
• Experience in sales would be an added advantage
• Able to start immediately
• Must possess a valid Malaysian Driver’s license and personal car
• 1 Medical Sales Executive based in Klang Valley
• 1 Product Sales Executive based in Klang Valley

Responsibilities:

• Responsible for brand building and brand conversion from MNC/Competitive brands to Jetpharma brands.
• To achieve and exceed sales target and collections
• Expand sales in existing accounts and develop on new accounts
• Service, build and maintain good rapport with customers and decision makers
• Possess own transport and willing to travel within Malaysia
• Sales experience in pharma industries will have an added advantage

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities
• Paid training and development

Job Responsibilities:

• Responsible to complete the customer's immature design proposal into the final design.
• Formulate quotation plans and produce research reports for new process technologies.
• Responsible for cost assessment requirements of in-house developed products.
• Responsible to communicate technical issues during ODM and in-house product quotation stages.
• Responsible for cost assessment requirements of OEM/ODM projects.
• Organize the participating departments to interpret customer quotation information together and confirm with the quotation team on raw materials, mould schemes, production schemes, and packaging schemes; (If involves immature customer design that require our company's design support, as well as projects involving new technologies and processes, needs to be transferred to product designers to provide design and quotation plans)
• Generate a quotation requisition to includes all components for the project, consumables, packaging materials, production equipment, etc.
• Evaluate structural risk points and summarize mould and production process risk points. After project kick off, compile and present the summary to the project manager.
• Follow up on the cost assessment progress of each participating department in the quotation.
• Responsible to communicate issues during the OEM quotation stage.

Work Experience Requirements:

• More than 5 years of related experience or related training
• Experience in Plastic Product structure or Mould Design
• Proficient in the use of drawing software such as CAD, PRO-E/UG, office software such as PPT, Excel, etc.

Education Requirements:

• Diploma or Degree in Engineering (Mechanical, Structural Design / Mould Design) or equivalent preferred

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Job Responsibilities:

• Responsible to complete the customer's immature design proposal into the final design.
• Formulate quotation plans and produce research reports for new process technologies.
• Responsible for cost assessment requirements of in-house developed products.
• Responsible to communicate technical issues during ODM and in-house product quotation stages.
• Responsible for cost assessment requirements of OEM/ODM projects.
• Organize the participating departments to interpret customer quotation information together and confirm with the quotation team on raw materials, mould schemes, production schemes, and packaging schemes; (If involves immature customer design that require our company's design support, as well as projects involving new technologies and processes, needs to be transferred to product designers to provide design and quotation plans)
• Generate a quotation requisition to includes all components for the project, consumables, packaging materials, production equipment, etc.
• Evaluate structural risk points and summarize mould and production process risk points. After project kick off, compile and present the summary to the project manager.
• Follow up on the cost assessment progress of each participating department in the quotation.
• Responsible to communicate issues during the OEM quotation stage.

Work Experience Requirements:

• More than 5 years of related experience or related training
• Experience in Plastic Product structure or Mould Design
• Proficient in the use of drawing software such as CAD, PRO-E/UG, office software such as PPT, Excel, etc.

Education Requirements:

• Diploma or Degree in Engineering (Mechanical, Structural Design / Mould Design) or equivalent preferred

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Responsibilities and Authorities:

1. Issue Sales Order for receive items & issue Delivery Order for collection items

2. Data entries of all relevant items to computer system ( UBS/SQL ) 

3. To maintain and proper filling and documentation

4.  Interacting with drivers and customers, answering queries, and providing assistance 

5. To arrange goods shipment on daily basis according to production schedule and  customer’s requirement

6. Keep updates and accurate records on schedule and production

7. To perform any other task and assignments as directed by superiors 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal leave
• Paid training and development

• Lead the development and delivery of new products and features, managing the entire product lifecycle.
• Collaborate with cross-functional teams including engineering, marketing, and design to define product vision and roadmaps.
• Conduct market research and competitor analysis to inform product decisions
• Gather and prioritize customer feedback to improve existing products and create new offerings.
• Track product performance and make data-driven decisions to optimize features and user experience.

• Bachelor’s degree in Computer Science, Engineering, Business, or related field.
• 3+ years of experience in product management or a similar role.
• Strong analytical skills and experience working with data and metrics.
• Proven ability to work with cross-functional teams to deliver products.
• Excellent communication skills and ability to convey complex technical information clearly.

• Product Strategy: Expertise in defining and executing product strategies.
• Market Analysis: Ability to understand market trends and customer needs.
• Cross-Functional Collaboration: Proven ability to work with engineering, design, and marketing teams.
• Data-Driven Decision Making: Experience in using metrics and analytics to guide product decisions.
• Technical Understanding: Knowledge of software development and technical specifications.

• Nearby public transport
• Central location
• Personal leave
• Personal development opportunities

• Presenting, promoting and selling products/services using solid arguments to exist and prospective customers
• Performing cost-­benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Ensure Customer’s Bulk Purchase Order all well informed with Customer Name, Po number, product type, Quantity, unit price and RDD for order processing and stock allocation.
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• This position are also open in multiple location which is in Pahang and Selangor.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Regular team activities
• Personal development opportunities
• Remote work flexibility
• Festival celebration
• Incentives

As Product Manager, you will be responsible for driving the success of a product and work closely with internal/external stakeholders for continuous business growth. 

In addition, you will be responsible to:

• Develop business plan and marketing strategy for the assigned product.
• Product marketing support to the sales team and partners/resellers.
• Inventory/stock management.
• Meet product sales target and principal's expectation. 

What you'll need to succeed in this role:

• At least 3 years working experience in product management for IT enterprise solutions (e.g.: Server, Storage).
• Experienced in IT sales/business development and keen to venture into product management role are encouraged to apply.
• Aggressive and strong in building relationship with internal/external stakeholders.
• Able to manage challenges in a positive manner.

Perks and Benefits:

• Allowances - travel and mobile 
• Performance rewards - commission and incentive scheme
• Annual salary review
• Car parking in office (by availability)
• Staff cafeteria
• Dental, medical and health insurance coverage
• Work-life balance - weekly and monthly Sports Club activities 
• On-the-job trainings and personal development opportunities

As Product Manager, you will be responsible for driving the success of a product and work closely with internal/external stakeholders for continuous business growth. 

In addition, you will be responsible to:

• Develop business plan and marketing strategy for the assigned product.
• Product marketing support to the sales team and partners/resellers.
• Inventory/stock management.
• Meet product sales target and principal's expectation. 

What you'll need to succeed in this role:

• At least 3 years working experience in product management for IT enterprise solutions (e.g.: Server, Storage).
• Experienced in IT sales/business development and keen to venture into product management role are encouraged to apply.
• Aggressive and strong in building relationship with internal/external stakeholders.
• Able to manage challenges in a positive manner.

Perks and Benefits:

• Allowances - travel and mobile 
• Performance rewards - commission and incentive scheme
• Annual salary review
• Car parking in office (by availability)
• Staff cafeteria
• Dental, medical and health insurance coverage
• Work-life balance - weekly and monthly Sports Club activities 
• On-the-job trainings and personal development opportunities

As Product Manager, you will be responsible for driving the success of a product and work closely with internal/external stakeholders for continuous business growth. 

In addition, you will be responsible to:

• Develop business plan and marketing strategy for the assigned product.
• Product marketing support to the sales team and partners/resellers.
• Inventory/stock management.
• Meet product sales target and principal's expectation. 

What you'll need to succeed in this role:

• At least 3 years working experience in product management for IT enterprise solutions (e.g.: Server, Storage).
• Experienced in IT sales/business development and keen to venture into product management role are encouraged to apply.
• Aggressive and strong in building relationship with internal/external stakeholders.
• Able to manage challenges in a positive manner.

Perks and Benefits:

• Allowances - travel and mobile 
• Performance rewards - commission and incentive scheme
• Annual salary review
• Car parking in office (by availability)
• Staff cafeteria
• Dental, medical and health insurance coverage
• Work-life balance - weekly and monthly Sports Club activities 
• On-the-job trainings and personal development opportunities

As Product Manager, you will be responsible for driving the success of a product and work closely with internal/external stakeholders for continuous business growth. 

In addition, you will be responsible to:

• Develop business plan and marketing strategy for the assigned product.
• Product marketing support to the sales team and partners/resellers.
• Inventory/stock management.
• Meet product sales target and principal's expectation. 

What you'll need to succeed in this role:

• At least 3 years working experience in product management for IT enterprise solutions (e.g.: Server, Storage).
• Experienced in IT sales/business development and keen to venture into product management role are encouraged to apply.
• Aggressive and strong in building relationship with internal/external stakeholders.
• Able to manage challenges in a positive manner.

Perks and Benefits:

• Allowances - travel and mobile 
• Performance rewards - commission and incentive scheme
• Annual salary review
• Car parking in office (by availability)
• Staff cafeteria
• Dental, medical and health insurance coverage
• Work-life balance - weekly and monthly Sports Club activities 
• On-the-job trainings and personal development opportunities

Role & Responsibilities:

1. Contract Lifecycle Management: Work with the Contract Manager to manage the creation, ongoing maintenance, and review of all contracts with business principals, partners, vendors, and customers to mitigate risk and maximize value for the company.
2. Point of Contact and Negotiations: Act as the primary point of contact for all parties in matters related to contract management and negotiate favorable terms to fully describe the engagement, services, and delivery for the company.
3. Negotiation Strategies: Develop and execute negotiation strategies that minimize potential losses to the company while fostering win-win solutions.
4. Stakeholder Collaboration: Maintain continuous communication with business partners, internal sales teams, and relevant stakeholders about contractual issues to enhance relationships and decision-making.
5. Service and Performance Monitoring: Review the contractual performance of both parties to ensure compliance with terms, identify conflicts, and address changes or resolutions required during contract renewal.
6. Deadline and Deliverable Management: Maintain deadlines on deliverables and ensure timely follow-ups with relevant stakeholders to avoid delays in contract execution.
7. Regulatory Compliance and Documentation: Administer documentation, record-keeping, and risk reporting to management while ensuring adherence to organizational and regulatory standards.
8. Service Improvement: Demonstrate continuous commitment to service improvement by engaging relevant stakeholders and identifying opportunities for better contract management practices.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities

Role & Responsibilities:

1. Contract Lifecycle Management: Work with the Contract Manager to manage the creation, ongoing maintenance, and review of all contracts with business principals, partners, vendors, and customers to mitigate risk and maximize value for the company.
2. Point of Contact and Negotiations: Act as the primary point of contact for all parties in matters related to contract management and negotiate favorable terms to fully describe the engagement, services, and delivery for the company.
3. Negotiation Strategies: Develop and execute negotiation strategies that minimize potential losses to the company while fostering win-win solutions.
4. Stakeholder Collaboration: Maintain continuous communication with business partners, internal sales teams, and relevant stakeholders about contractual issues to enhance relationships and decision-making.
5. Service and Performance Monitoring: Review the contractual performance of both parties to ensure compliance with terms, identify conflicts, and address changes or resolutions required during contract renewal.
6. Deadline and Deliverable Management: Maintain deadlines on deliverables and ensure timely follow-ups with relevant stakeholders to avoid delays in contract execution.
7. Regulatory Compliance and Documentation: Administer documentation, record-keeping, and risk reporting to management while ensuring adherence to organizational and regulatory standards.
8. Service Improvement: Demonstrate continuous commitment to service improvement by engaging relevant stakeholders and identifying opportunities for better contract management practices.

Requirements:

1. Qualifications: Bachelor’s degree in law or a related field.
2. Experience: Minimum 3 years of experience in IT technology contracting, including familiarity with Malaysian law and regulations, particularly around data confidentiality and privacy.
3. Skills:

• Excellent verbal and written communication skills, with the ability to explain complex terms clearly.
• Strong organizational and deadline management skills.
• Proficiency in applying organizational standards to develop efficient contract management processes.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities

As Product Manager, you will be responsible for driving the success of a product and work closely with internal/external stakeholders for continuous business growth. 

In addition, you will be responsible to:

• Develop business plan and marketing strategy for the assigned product.
• Product marketing support to the sales team and partners/resellers.
• Inventory/stock management.
• Meet product sales target and principal's expectation. 

What you'll need to succeed in this role:

• At least 3 years working experience in product management for IT enterprise solutions (e.g.: Server, Storage).
• Experienced in IT sales/business development and keen to venture into product management role are encouraged to apply.
• Aggressive and strong in building relationship with internal/external stakeholders.
• Able to manage challenges in a positive manner.

Perks and Benefits:

• Allowances - travel and mobile 
• Performance rewards - commission and incentive scheme
• Annual salary review
• Car parking in office (by availability)
• Staff cafeteria
• Dental, medical and health insurance coverage
• Work-life balance - weekly and monthly Sports Club activities 
• On-the-job trainings and personal development opportunities

Actively promote multiple range of medical/OTC products to doctors, pharmacist, in the GP Clinics and Pharmacies

Job Requirement:

• Candidate must possess at least a higher secondary / STPM / A Level / Relevant degree or equivalent
• Good communication skills in English and Bahasa Malaysia
• Pleasant personality and disposition
• Experience in sales would be an added advantage
• Able to start immediately
• Must possess a valid Malaysian Driver’s license and personal car
• 1 Medical Sales Executive based in Klang Valley
• 1 Product Sales Executive based in Klang Valley

Responsibilities:

• Responsible for brand building and brand conversion from MNC/Competitive brands to Jetpharma brands.
• To achieve and exceed sales target and collections
• Expand sales in existing accounts and develop on new accounts
• Service, build and maintain good rapport with customers and decision makers
• Possess own transport and willing to travel within Malaysia
• Sales experience in pharma industries will have an added advantage

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities
• Paid training and development

工作職責：

• 負責將客戶不成熟的設計方案完成轉化為最終設計。
• 制定新製程技術的報價計畫並出具研究報告。
• 負責內部開發產品的成本評估需求。
• 負責ODM和內部產品報價階段的技術問題溝通。
• 負責OEM/ODM專案的成本評估需求。
• 組織參與部門共同解讀客戶報價訊息，並與報價團隊確認原料、模具方案、生產方案、包裝方案； （如涉及不成熟的客戶設計需要我司設計支持，以及涉及新技術、新工藝的項目，需要轉交給產品設計師提供設計和報價方案）
• 產生報價申請，包括項目的所有組件、消耗品、包裝材料、生產設備等。
• 評估結構風險點，總結模具和生產流程風險點。專案啟動後，編制總結並提交給專案經理。
• 跟進報價單中各參與部門的成本評估進度。
• 負責OEM報價階段的溝通問題。

工作經驗要求：

• 5年以上相關經驗或相關培訓
• 有塑膠產品結構或模具設計經驗
• 熟練使用CAD、PRO-E/UG等繪圖軟體，PPT、Excel等辦公室軟體。

教育背景要求：

• 工程文憑或學位（機械、結構設計/模具設計）或同等學歷優先

語言要求：

• 國語、英語和馬來語。

好處：

• 年假、病假、產假、陪產假、喪假。
• 膳食津貼、電話津貼、出勤津貼、醫療報銷。
• 生日禮物，節日慶典儀式。
• 專業職涯發展（培訓計畫、研討會、提陞技能的會議）。
• 根據公司政策提出加班索賠。

Job Description

In your new role you will:

• Responsible for processing the incoming customer complaint send-to-end for products and customers in the automotive industry

• Develop corresponding problem verifications and define the necessary analysis

steps – you support the colleagues of our global production sites in problem solving

• Ensure that 8D method is applied and handle the 8D report generation for our customers

• Find innovative, efficient, and targeted solution approaches to customer returns with a variety of causes

• Drive projects based on customer return data and implement improvement measures to ensure high customer satisfaction

Your Profile

You are best equipped for this task if you have:

• A degree in Electrical Engineering, Physics, Material Science, Microsystems Technology or a comparable field and the associated technical understanding
• At least 3 years of professional experience in the area of Quality or Complaint Management, ideally within the automotive industry
• Knowledge in the area of semiconductor production (front-end and back-end) and/or semiconductor analysis would be an advantage
• Solid knowledge of 8D method and problem solving tools (e.g. 5-Why,Failure Tree Analysis) and experience in applying to successfully reach customer satisfaction
• Excellent communication and mediation skills as well as intercultural competence to successfully manage your stakeholders around the globe
• The ability to always balance the dimensions quality, costs, and time in the interest of Infineon
• Excellent English language skills

Perks & Benefits

• Bonus
• Allowance (meal, transportation, etc.)
• Flexible working hours
• Medical insurance
• Personal development opportunities
• Remote work flexibility

• Presenting, promoting and selling products/services using solid arguments to exist and prospective customers
• Performing cost-­benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Ensure Customer’s Bulk Purchase Order all well informed with Customer Name, Po number, product type, Quantity, unit price and RDD for order processing and stock allocation.
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• This position are also open in multiple location which is in Pahang and Selangor.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Regular team activities
• Personal development opportunities
• Remote work flexibility
• Festival celebration
• Incentives

• Presenting, promoting and selling products/services using solid arguments to exist and prospective customers
• Performing cost-­benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Ensure Customer’s Bulk Purchase Order all well informed with Customer Name, Po number, product type, Quantity, unit price and RDD for order processing and stock allocation.
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• This position are also open in multiple location which is in johor and Selangor.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Regular team activities
• Personal development opportunities
• Remote work flexibility
• Festival celebration
• Incentives

• Presenting, promoting and selling products/services using solid arguments to exist and prospective customers
• Performing cost-­benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Ensure Customer’s Bulk Purchase Order all well informed with Customer Name, Po number, product type, Quantity, unit price and RDD for order processing and stock allocation.
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• This position are also open in multiple location which is in Pahang and Selangor.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Regular team activities
• Personal development opportunities
• Remote work flexibility
• Festival celebration
• Incentives

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Are you seeking for an opportunity that transcends the typical lab setting, and you're ready to merge your passion for science with a dynamic, people-centric role, we want to invite you on a journey that's as unique as you are!

We're on the lookout for a dynamic Product Specialists to join our esteemed scientific distributor company and be a driving force in connecting biotechnology solutions with our valued clients.

Job Responsibilities

• Understand clients' needs and tailored solutions and recommendations.
• Address client's inquiries, concerns & technical issues promptly & effectively.
• Implement action plans to achieve sales targets & objectives on assigned areas.
• Regularly engage with clients to provide product updates, conduct presentations, demonstrations and supports.
• Maintain records of activities, forecasts and analysis for management review.

Your Distinctive Traits

• Degree or Master's in Biotechnology, Molecular Biology, Biological sciences, or science field.
• Exceptional communication and interpersonal skills with the ability to connect with clients and recognizing their unique needs.
• Minimum 1 year working experiences. Fresh graduates encouraged to apply.
• Strong analytical and problem-solving skills.
• Ability to work independently and collaboratively in a team, with a customer-focused mindset.
• Possess own car and able to travel outstations * INDOOR ROLE AVAILABLE*

What You'll Gain

• Empowering you to expand your influence and network within the biotechnology and life sciences industry through our dynamic platform.
• A compelling base salary paired with an attractive bonus structure.
• Access to career development pathways and training opportunities with industry experts, paving the way for you to emerge as a standout achiever.
• Collaborate with a team of driven, like-minded professionals, united in our shared pursuit of success.

Ready to Redefine Your Role in Biotech?

Send your resume, a cover letter highlighting your passion for biotechnology and your unique blend of skills, to hr@matrioux.com

Join us in transforming the biotech landscape with a career that's both impactful and personally rewarding!

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Regular team activities