Total 42 Senior Executive product management job vacancies in Malaysia

Job Responsibilities:

• Responsible to complete the customer's immature design proposal into the final design.
• Formulate quotation plans and produce research reports for new process technologies.
• Responsible for cost assessment requirements of in-house developed products.
• Responsible to communicate technical issues during ODM and in-house product quotation stages.
• Responsible for cost assessment requirements of OEM/ODM projects.
• Organize the participating departments to interpret customer quotation information together and confirm with the quotation team on raw materials, mould schemes, production schemes, and packaging schemes; (If involves immature customer design that require our company's design support, as well as projects involving new technologies and processes, needs to be transferred to product designers to provide design and quotation plans)
• Generate a quotation requisition to includes all components for the project, consumables, packaging materials, production equipment, etc.
• Evaluate structural risk points and summarize mould and production process risk points. After project kick off, compile and present the summary to the project manager.
• Follow up on the cost assessment progress of each participating department in the quotation.
• Responsible to communicate issues during the OEM quotation stage.

Work Experience Requirements:

• More than 5 years of related experience or related training
• Experience in Plastic Product structure or Mould Design
• Proficient in the use of drawing software such as CAD, PRO-E/UG, office software such as PPT, Excel, etc.

Education Requirements:

• Diploma or Degree in Engineering (Mechanical, Structural Design / Mould Design) or equivalent preferred

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Job Title:

a) Senior Product Specialist - Medical Laboratory Technology

b) Junior Sales Executive - Medical Laboratory Technology

c) Senior Product Specialist - Orthopedic

d) Junior Sales Executive - Orthopedic

a) Medical Laboratory Technology Sales Representative

Key Responsibilities:

• Execute sales strategies and action plans to achieve sales targets.
• Build, develop, and maintain professional relationships with customers.
• Partner with customers to understand their business needs and objectives.
• Effectively communicate the value proposition through proposals and presentations.
• Organize and conduct Continuous Medical Education (CME) events, programs, and workshops.
• Develop and maintain relationships with new and existing clients.
• Undertake assigned ad-hoc functions and related duties as specified by the company.
• Prepare sales reports, forecasts, and market analysis for management.

Ideal Candidates:

• Lap Technician, Pharmacist, Nurses, Medical Officers, or anyone interested in sales & marketing in healthcare product.

b) Orthopedic Sales Representative

Key Responsibilities:

• Develop and maintain strong relationships with healthcare professionals, including orthopedic surgeons, hospital staff, and purchasing departments.
• Effectively promote and sell a portfolio of orthopedic medical devices to meet and exceed sales targets.
• Provide product education and training to healthcare providers and hospital staff.
• Identify and pursue new business opportunities within the orthopedic market.
• Conduct product demonstrations, presentations, and support clinical use in healthcare settings.
• Stay updated on industry trends, competitor activities, and market developments.
• Prepare sales reports, forecasts, and market analysis for management.

Requirements :

• Proven sales experience. Fresh graduates or individuals with a nursing background interested in medical sales (Pharmaceutical/Medical Devices) are encouraged to apply.
• Preferably with experience in medical laboratory technology for the Medical Laboratory Technology Sales Representative role.
• Operating Theatre (OT) experience is required for the Orthopedic Sales Representative position.
• A good understanding of the healthcare market and related procedures.
• Effective verbal and written communication skills.
• Ability to conduct face-to-face presentations with customers.
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients.
• Must possess own transport and be willing to travel to outstation locations periodically.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance (upon confirmation)
• Personal leave
• Paid training and development

Job Responsibilities:

• Responsible to complete the customer's immature design proposal into the final design.
• Formulate quotation plans and produce research reports for new process technologies.
• Responsible for cost assessment requirements of in-house developed products.
• Responsible to communicate technical issues during ODM and in-house product quotation stages.
• Responsible for cost assessment requirements of OEM/ODM projects.
• Organize the participating departments to interpret customer quotation information together and confirm with the quotation team on raw materials, mould schemes, production schemes, and packaging schemes; (If involves immature customer design that require our company's design support, as well as projects involving new technologies and processes, needs to be transferred to product designers to provide design and quotation plans)
• Generate a quotation requisition to includes all components for the project, consumables, packaging materials, production equipment, etc.
• Evaluate structural risk points and summarize mould and production process risk points. After project kick off, compile and present the summary to the project manager.
• Follow up on the cost assessment progress of each participating department in the quotation.
• Responsible to communicate issues during the OEM quotation stage.

Work Experience Requirements:

• More than 5 years of related experience or related training
• Experience in Plastic Product structure or Mould Design
• Proficient in the use of drawing software such as CAD, PRO-E/UG, office software such as PPT, Excel, etc.

Education Requirements:

• Diploma or Degree in Engineering (Mechanical, Structural Design / Mould Design) or equivalent preferred

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Job Responsibilities:

• Responsible to complete the customer's immature design proposal into the final design.
• Formulate quotation plans and produce research reports for new process technologies.
• Responsible for cost assessment requirements of in-house developed products.
• Responsible to communicate technical issues during ODM and in-house product quotation stages.
• Responsible for cost assessment requirements of OEM/ODM projects.
• Organize the participating departments to interpret customer quotation information together and confirm with the quotation team on raw materials, mould schemes, production schemes, and packaging schemes; (If involves immature customer design that require our company's design support, as well as projects involving new technologies and processes, needs to be transferred to product designers to provide design and quotation plans)
• Generate a quotation requisition to includes all components for the project, consumables, packaging materials, production equipment, etc.
• Evaluate structural risk points and summarize mould and production process risk points. After project kick off, compile and present the summary to the project manager.
• Follow up on the cost assessment progress of each participating department in the quotation.
• Responsible to communicate issues during the OEM quotation stage.

Work Experience Requirements:

• More than 5 years of related experience or related training
• Experience in Plastic Product structure or Mould Design
• Proficient in the use of drawing software such as CAD, PRO-E/UG, office software such as PPT, Excel, etc.

Education Requirements:

• Diploma or Degree in Engineering (Mechanical, Structural Design / Mould Design) or equivalent preferred

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Job Responsibilities:

• Responsible to complete the customer's immature design proposal into the final design.
• Formulate quotation plans and produce research reports for new process technologies.
• Responsible for cost assessment requirements of in-house developed products.
• Responsible to communicate technical issues during ODM and in-house product quotation stages.
• Responsible for cost assessment requirements of OEM/ODM projects.
• Organize the participating departments to interpret customer quotation information together and confirm with the quotation team on raw materials, mould schemes, production schemes, and packaging schemes; (If involves immature customer design that require our company's design support, as well as projects involving new technologies and processes, needs to be transferred to product designers to provide design and quotation plans)
• Generate a quotation requisition to includes all components for the project, consumables, packaging materials, production equipment, etc.
• Evaluate structural risk points and summarize mould and production process risk points. After project kick off, compile and present the summary to the project manager.
• Follow up on the cost assessment progress of each participating department in the quotation.
• Responsible to communicate issues during the OEM quotation stage.

Work Experience Requirements:

• More than 5 years of related experience or related training
• Experience in Plastic Product structure or Mould Design
• Proficient in the use of drawing software such as CAD, PRO-E/UG, office software such as PPT, Excel, etc.

Education Requirements:

• Diploma or Degree in Engineering (Mechanical, Structural Design / Mould Design) or equivalent preferred

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Job Responsibilities:

• Responsible to complete the customer's immature design proposal into the final design.
• Formulate quotation plans and produce research reports for new process technologies.
• Responsible for cost assessment requirements of in-house developed products.
• Responsible to communicate technical issues during ODM and in-house product quotation stages.
• Responsible for cost assessment requirements of OEM/ODM projects.
• Organize the participating departments to interpret customer quotation information together and confirm with the quotation team on raw materials, mould schemes, production schemes, and packaging schemes; (If involves immature customer design that require our company's design support, as well as projects involving new technologies and processes, needs to be transferred to product designers to provide design and quotation plans)
• Generate a quotation requisition to includes all components for the project, consumables, packaging materials, production equipment, etc.
• Evaluate structural risk points and summarize mould and production process risk points. After project kick off, compile and present the summary to the project manager.
• Follow up on the cost assessment progress of each participating department in the quotation.
• Responsible to communicate issues during the OEM quotation stage.

Work Experience Requirements:

• More than 5 years of related experience or related training
• Experience in Plastic Product structure or Mould Design
• Proficient in the use of drawing software such as CAD, PRO-E/UG, office software such as PPT, Excel, etc.

Education Requirements:

• Diploma or Degree in Engineering (Mechanical, Structural Design / Mould Design) or equivalent preferred

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Role & Responsibilities:

1. Contract Lifecycle Management: Work with the Contract Manager to manage the creation, ongoing maintenance, and review of all contracts with business principals, partners, vendors, and customers to mitigate risk and maximize value for the company.
2. Point of Contact and Negotiations: Act as the primary point of contact for all parties in matters related to contract management and negotiate favorable terms to fully describe the engagement, services, and delivery for the company.
3. Negotiation Strategies: Develop and execute negotiation strategies that minimize potential losses to the company while fostering win-win solutions.
4. Stakeholder Collaboration: Maintain continuous communication with business partners, internal sales teams, and relevant stakeholders about contractual issues to enhance relationships and decision-making.
5. Service and Performance Monitoring: Review the contractual performance of both parties to ensure compliance with terms, identify conflicts, and address changes or resolutions required during contract renewal.
6. Deadline and Deliverable Management: Maintain deadlines on deliverables and ensure timely follow-ups with relevant stakeholders to avoid delays in contract execution.
7. Regulatory Compliance and Documentation: Administer documentation, record-keeping, and risk reporting to management while ensuring adherence to organizational and regulatory standards.
8. Service Improvement: Demonstrate continuous commitment to service improvement by engaging relevant stakeholders and identifying opportunities for better contract management practices.

Requirements:

1. Qualifications: Bachelor’s degree in law or a related field.
2. Experience: Minimum 3 years of experience in IT technology contracting, including familiarity with Malaysian law and regulations, particularly around data confidentiality and privacy.
3. Skills:

• Excellent verbal and written communication skills, with the ability to explain complex terms clearly.
• Strong organizational and deadline management skills.
• Proficiency in applying organizational standards to develop efficient contract management processes.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities

工作職責：

• 負責將客戶不成熟的設計方案完成轉化為最終設計。
• 制定新製程技術的報價計畫並出具研究報告。
• 負責內部開發產品的成本評估需求。
• 負責ODM和內部產品報價階段的技術問題溝通。
• 負責OEM/ODM專案的成本評估需求。
• 組織參與部門共同解讀客戶報價訊息，並與報價團隊確認原料、模具方案、生產方案、包裝方案； （如涉及不成熟的客戶設計需要我司設計支持，以及涉及新技術、新工藝的項目，需要轉交給產品設計師提供設計和報價方案）
• 產生報價申請，包括項目的所有組件、消耗品、包裝材料、生產設備等。
• 評估結構風險點，總結模具和生產流程風險點。專案啟動後，編制總結並提交給專案經理。
• 跟進報價單中各參與部門的成本評估進度。
• 負責OEM報價階段的溝通問題。

工作經驗要求：

• 5年以上相關經驗或相關培訓
• 有塑膠產品結構或模具設計經驗
• 熟練使用CAD、PRO-E/UG等繪圖軟體，PPT、Excel等辦公室軟體。

教育背景要求：

• 工程文憑或學位（機械、結構設計/模具設計）或同等學歷優先

語言要求：

• 國語、英語和馬來語。

好處：

• 年假、病假、產假、陪產假、喪假。
• 膳食津貼、電話津貼、出勤津貼、醫療報銷。
• 生日禮物，節日慶典儀式。
• 專業職涯發展（培訓計畫、研討會、提陞技能的會議）。
• 根據公司政策提出加班索賠。

Job Description

In your new role you will:

• Responsible for processing the incoming customer complaint send-to-end for products and customers in the automotive industry

• Develop corresponding problem verifications and define the necessary analysis

steps – you support the colleagues of our global production sites in problem solving

• Ensure that 8D method is applied and handle the 8D report generation for our customers

• Find innovative, efficient, and targeted solution approaches to customer returns with a variety of causes

• Drive projects based on customer return data and implement improvement measures to ensure high customer satisfaction

Your Profile

You are best equipped for this task if you have:

• A degree in Electrical Engineering, Physics, Material Science, Microsystems Technology or a comparable field and the associated technical understanding
• At least 3 years of professional experience in the area of Quality or Complaint Management, ideally within the automotive industry
• Knowledge in the area of semiconductor production (front-end and back-end) and/or semiconductor analysis would be an advantage
• Solid knowledge of 8D method and problem solving tools (e.g. 5-Why,Failure Tree Analysis) and experience in applying to successfully reach customer satisfaction
• Excellent communication and mediation skills as well as intercultural competence to successfully manage your stakeholders around the globe
• The ability to always balance the dimensions quality, costs, and time in the interest of Infineon
• Excellent English language skills

Perks & Benefits

• Bonus
• Allowance (meal, transportation, etc.)
• Flexible working hours
• Medical insurance
• Personal development opportunities
• Remote work flexibility

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

職位描述

在您的新角色中，您將：

• 負責處理汽車產業產品和客戶的傳入客戶投訴發送至終端

• 制定相應的問題驗證並定義必要的分析

步驟 – 您支持我們全球生產基地的同事解決問題

• 確保應用8D方法並為我們的客戶處理8D報告生成

• 尋找創新、高效且有針對性的解決方案來解決因各種原因造成的客戶退貨

• 根據客戶退貨數據推動專案並實施改善措施，以確保高客戶滿意度

您的個人資料

如果您具備以下條件，那麼您最適合完成此任務：

• 電機工程、物理學、材料科學、微系統技術或類似領域的學位以及相關的技術理解
• 至少 3 年品質或投訴管理領域的專業經驗，最好是在汽車行業
• 具有半導體生產（前端和後端）和/或半導體分析領域的知識將是一個優勢
• 紮實掌握 8D 方法和問題解決工具（例如 5 個原因、故障樹分析），並具有成功實現客戶滿意度的應用經驗
• 出色的溝通和調解技巧以及跨文化能力，可成功管理全球的利害關係人
• 能夠始終平衡品質、成本和時間，以符合英飛凌的利益
• 優秀的英語語言能力

津貼和福利

• 獎金
• 津貼（餐費、交通費等）
• 彈性的工作時間
• 醫療保險
• 個人發展機會
• 牙科保險
• 遠距工作彈性

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Job Title:

a) Senior Product Specialist - Medical Laboratory Technology

b) Junior Sales Executive - Medical Laboratory Technology

c) Senior Product Specialist - Orthopedic

d) Junior Sales Executive - Orthopedic

a) Medical Laboratory Technology Sales Representative

Key Responsibilities:

• Execute sales strategies and action plans to achieve sales targets.
• Build, develop, and maintain professional relationships with customers.
• Partner with customers to understand their business needs and objectives.
• Effectively communicate the value proposition through proposals and presentations.
• Organize and conduct Continuous Medical Education (CME) events, programs, and workshops.
• Develop and maintain relationships with new and existing clients.
• Undertake assigned ad-hoc functions and related duties as specified by the company.
• Prepare sales reports, forecasts, and market analysis for management.

Ideal Candidates:

• Lap Technician, Pharmacist, Nurses, Medical Officers, or anyone interested in sales & marketing in healthcare product.

b) Orthopedic Sales Representative

Key Responsibilities:

• Develop and maintain strong relationships with healthcare professionals, including orthopedic surgeons, hospital staff, and purchasing departments.
• Effectively promote and sell a portfolio of orthopedic medical devices to meet and exceed sales targets.
• Provide product education and training to healthcare providers and hospital staff.
• Identify and pursue new business opportunities within the orthopedic market.
• Conduct product demonstrations, presentations, and support clinical use in healthcare settings.
• Stay updated on industry trends, competitor activities, and market developments.
• Prepare sales reports, forecasts, and market analysis for management.

Requirements :

• Proven sales experience. Fresh graduates or individuals with a nursing background interested in medical sales (Pharmaceutical/Medical Devices) are encouraged to apply.
• Preferably with experience in medical laboratory technology for the Medical Laboratory Technology Sales Representative role.
• Operating Theatre (OT) experience is required for the Orthopedic Sales Representative position.
• A good understanding of the healthcare market and related procedures.
• Effective verbal and written communication skills.
• Ability to conduct face-to-face presentations with customers.
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients.
• Must possess own transport and be willing to travel to outstation locations periodically.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance (upon confirmation)
• Personal leave
• Paid training and development

Position: Account & Admin Executive

• Nature of Work : Accounting & Admin, SST, Human Resources Services
• Qualifications : Diploma/Degree in Accountancy / Professional Accounting qualification.
• Working Experience : 2-3 years experience
• Experienced in SQL Software is an added advantage.
• Salary : Negotiable depending on your qualifications & working experience

职位 : 会计与行政人员

工作性质 : 理帐与行政 , 呈报 , 人力资源

学历要求 : 会计 / 商业管理文凭或学位 ；专业会计资格

工作经验 : 2-3 年经验,

在SQL 软件方面的经验是一个额外的优势

工资待遇  : 取决于您的资格和工作经验

津贴和福利 : 奖金, 津贴, 附近公共交通 , 个人休假 , 开放文化 ,    个人发展机会

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Open culture
• Personal development opportunities
• Working Hours ：8.30 am to 5.30 pm (5 working days)

津贴 和 福利

• 奖金
• 津贴
• 公共交通附近
• 个人休假
• 开放办公室文化
• 个人发展机会
• 工作时间： 8.30 am 至 5.30 pm （5天制）

Job Requirements:

• Candidate must possess at least a Degree in Accounting / Finance
• 3 Years experience in accounting function
• Able to travel to project sites for meetings or discussions
• Knowledge in CSS software or any other property management accounting software.
• Working experience in Property Management field will be an added advantage.
• Posses good interpersonal skills and able to communicate in English and Bahasa Malaysia.

Job Descriptions:

• Prepare monthly financial management reports.
• To monitor daily cash balance, bank reconciliation and daily accounts entries.
• Cash flow management, budgetary review and control.
• To ensure timely payments to trade creditors, contractors and other third parties
• To assist in auditing and taxation assignments.
• Any other duties and responsibilities that may be assigned from time to time by Head of Finance.

Perks & Benefits:

• Nearby public transport

職位要求：

• 候選人必須至少擁有會計/金融學位
• 3年會計職能經驗
• 能夠前往專案現場參加會議或討論
• 了解 CSS 軟體或任何其他物業管理會計軟體。
• 物業管理領域的工作經驗將是一個額外的優勢。
• 擁有良好的人際溝通能力，能夠用英語和馬來語溝通。

職位描述：

• 準備每月的財務管理報告。
• 監控每日現金餘額、銀行往來餘額調整表及每日帳戶分錄。
• 現金流管理、預算審查和控制。
• 確保及時向貿易債權人、承包商和其他第三方付款
• 協助審計和稅務工作。
• 財務主管不時分配的任何其他職責和責任。

津貼和福利：

• 附近的公共交通

Job Summary

Spec- in and complete product selling proposals based on customer specification or customer requirements and budget in order to achieve both market competitiveness and high margin for the company.

Responsibilities:

• Develop a database of M&E Consultant and Developer.
• Gain a thorough understanding of current brands in the market.
• Research on competitors.
• Spec-in AireGard and/or other company products to residential / commercial / industrial projects.
• Create mass mailers related to upcoming product training and events.
• Inform sales team of current projects in the field.
• Participate in trade shows, ARCHIDEX events & etc.
• Maintain/create literature and other materials for M&E consultants.
• Visit M&E consultants to present company products and solutions.
• Contact, distribute and maintain product binders for target groups.
• Work with the sales team on various initiatives.
• Any other duties assigned by the management from time to time.

Requirements

• Bachelor’s degree in engineering or equivalent number of years of experience. 
• At least 1 to 2 years of related experience in the M&E engineering field. 
• Fresh grads are still encouraged to apply. 
• Strong technical competence knowledge. 
• Knowledge in AutoCAD Drawing will be added advantage. 
• Good presentation, communication, and interpersonal skills to all levels of the audience. 
• Able to work under pressure and independently. 
• Positive attitudes, teamwork, and a self-motivated person. 
• Flexible and outgoing personality.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities
• Remote work flexibility

Job Summary

Spec- in and complete product selling proposals based on customer specification or customer requirements and budget in order to achieve both market competitiveness and high margin for the company.

Responsibilities:

• Develop a database of M&E Consultant and Developer.
• Gain a thorough understanding of current brands in the market.
• Research on competitors.
• Spec-in AireGard and/or other company products to residential / commercial / industrial projects.
• Create mass mailers related to upcoming product training and events.
• Inform sales team of current projects in the field.
• Participate in trade shows, ARCHIDEX events & etc.
• Maintain/create literature and other materials for M&E consultants.
• Visit M&E consultants to present company products and solutions.
• Contact, distribute and maintain product binders for target groups.
• Work with the sales team on various initiatives.
• Any other duties assigned by the management from time to time.

Requirements

• Bachelor’s degree in engineering or equivalent number of years of experience. 
• At least 1 to 2 years of related experience in the M&E engineering field. 
• Fresh grads are still encouraged to apply. 
• Strong technical competence knowledge. 
• Knowledge in AutoCAD Drawing will be added advantage. 
• Good presentation, communication, and interpersonal skills to all levels of the audience. 
• Able to work under pressure and independently. 
• Positive attitudes, teamwork, and a self-motivated person. 
• Flexible and outgoing personality.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities
• Remote work flexibility

Job Summary

Spec- in and complete product selling proposals based on customer specification or customer requirements and budget in order to achieve both market competitiveness and high margin for the company.

Responsibilities:

• Develop a database of M&E Consultant and Developer.
• Gain a thorough understanding of current brands in the market.
• Research on competitors.
• Spec-in AireGard and/or other company products to residential / commercial / industrial projects.
• Create mass mailers related to upcoming product training and events.
• Inform sales team of current projects in the field.
• Participate in trade shows, ARCHIDEX events & etc.
• Maintain/create literature and other materials for M&E consultants.
• Visit M&E consultants to present company products and solutions.
• Contact, distribute and maintain product binders for target groups.
• Work with the sales team on various initiatives.
• Any other duties assigned by the management from time to time.

Requirements

• Bachelor’s degree in engineering or equivalent number of years of experience. 
• At least 1 to 2 years of related experience in the M&E engineering field. 
• Fresh grads are still encouraged to apply. 
• Strong technical competence knowledge. 
• Knowledge in AutoCAD Drawing will be added advantage. 
• Good presentation, communication, and interpersonal skills to all levels of the audience. 
• Able to work under pressure and independently. 
• Positive attitudes, teamwork, and a self-motivated person. 
• Flexible and outgoing personality.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities
• Remote work flexibility

Job Brief

At FGNC Events Group we see graphic design as visual storytelling that engages, informs, and inspires. We are looking for a talented graphic designer who can take concepts and ideas and create visual representations, in both print and electronic media. The ideal candidate will have expert knowledge of current design software and be skilled in every step of the design process, from

concept to final deliverable. Collaborating with multiple teams across the company, the graphic designer should be able to take written or spoken ideas and convert them into a design that connects. The successful candidate will have a thorough understanding of branding and marketing, and be able to find the right style and layout for every project.

Responsibility :

• Work on a wide range of projects and media, using various software programs to visualize and develop innovative graphic designs that meet business goals
• Obtain input from managers to ensure that designs meet organizational standards and brand expectations, express ideas accurately, and represent the company or client appropriately
• Work independently as well as cooperatively with marketing team to meet deadlines, stay within budget, and schedule project implementation based on workload, which may include three or more simultaneous projects
• Examine existing processes, identify flaws, and create solutions that improve design capabilities
• Update and maintain internal databases for designs, photography, and video

Requirements :

• At least two years of experience in professional graphic design, preferably with a creative or marketing agency
• Bachelor’s degree (or equivalent) in graphic design, art, or related discipline
• Working knowledge of CSS3, HTML5, Canva and JavaScript
• Knowledge of WordPress and content management systems is an advantage
• Photography experience and proficiency with photo-editing software

Benefits :

• Remuneration based on experience and skills.
• Excellent working environment with friendly atmosphere.
• Personal working space with company laptops.
• Company handphones with unlimited internet.
• Annual, Sick & Compassionate leaves.
• Birthday leave.
• EPF & SOSCO Contribution
• Medical reimbursement benefits
• 5 Working Days
• Parking allowance / Basement Parking
• Meal Allowance – For Events/Overtime
• Travelling Allowance – For Official Duties
• Event Allowance – When participating in events
• Annual Staff Retreats
• Company Sports Club Activities
• Monthly Staff Dinner & Birthday Celebrations
• Career growth to managerial level.

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

職位簡介

在 FGNC Events Group，我們將平面設計視為具有吸引力、資訊性和啟發性的視覺故事敘述。我們正在尋找一位才華橫溢的平面設計師，他可以在印刷和電子媒體中採用概念和想法並創建視覺表現。理想的候選人將具備當前設計軟體的專業知識，並熟練設計過程的每一步，從

概念到最終交付成果。透過與公司的多個團隊合作，平面設計師應該能夠將書面或口頭的想法轉化為可相互連結的設計。成功的候選人將對品牌和行銷有透徹的了解，並能夠為每個專案找到合適的風格和佈局。

責任 ：

• 從事各種專案和媒體工作，使用各種軟體程式視覺化和開發滿足業務目標的創新圖形設計
• 取得經理的意見，以確保設計符合組織標準和品牌期望，準確表達想法，並適當地代表公司或客戶
• 獨立工作並與行銷團隊合作，按時完成任務，保持在預算範圍內，並根據工作量安排專案實施，其中可能包括三個或更多同時進行的項目
• 檢查現有流程、識別缺陷並創建提高設計能力的解決方案
• 更新和維護設計、攝影和視訊的內部資料庫

要求 ：

• 至少兩年專業平面設計經驗，最好在創意或行銷機構工作
• 平面設計、藝術或相關學科學士學位（或同等學歷）
• CSS3、HTML5、Canva 和 JavaScript 的應用知識
• 了解 WordPress 和內容管理系統是一個優勢
• 有攝影經驗並熟練使用照片編輯軟體

好處 ：

• 基於經驗和技能的薪資。
• 工作環境優良，氣氛友善。
• 配有公司筆記型電腦的個人工作空間。
• 公司手機無限上網。
• 一年一度的病假和同情假。
• 生日假。
• EPF 和 SOSCO 供款
• 醫療報銷福利
• 5個工作天
• 停車津貼/地下停車場
• 膳食津貼 – 活動/加班
• 旅費津貼 – 用於公務
• 活動津貼 – 參加活動時
• 年度員工務虛會
• 公司運動俱樂部活動
• 每月員工晚宴和生日慶祝活動
• 職業發展至管理階層。

津貼和福利

• 員工股權
• 事假
• 個人發展機會

• ISO 9001, IATF 16949, ISO 14001, ISO45001 implementation & maintenance.
• Lead the audit team to perform the internal audit in a regular basis as per schedule planned in order to verify the implementation, adherence and effectiveness of the quality, environmental, occupational safety & health management system established
• Maintain, follow up and closing out the Internal Corrective Action Request raised on the management system
• Conduct process audits (include specific audits such as process integrity audit, process management plan audits), systems audits (including QMS, EMS, OSH MS, RBA) & sampling verify the effectiveness implementation of customer specific requirements, & past non-conformances
• Liaise with certification body for management system related audits, enquiries & issues
• Handle & support for the external audits (certification bodies, customers, other interested parties) corresponding to the RBA & Integrated Management System
• Develop, establish, improve and prepare the new and current standard procedure, work instruction, form and checklist
• Prepare training material, training evaluation and conduct training on quality awareness, objectives & policies and quality procedures
• Work for the continual improvement in documented information system & integrated management system.
• Support on all sustainability and ESG related matters

Requirement:

• Meticulous, sound of urgency, able to work under pressure and minimum supervision.
• Good written and verbal communication skills;
• Proficient in working with MS Office (MS Excel, MS Word & MS Power Point)
• Diploma / Degree in any related field.·
• Minimum 3 years experience in document control or other similar administrative role.
• Experience in handling ISO 9001, IATF 16949, ISO 14001, ISO 45001, RBA & document control.
• Experience in conducting training, & lead auditor is an added advantage.

Perks & Benefits

• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities
• Paid training and development