Total 59 operations advisor job vacancies in Kuala Lumpur, Federal Territory of Kuala Lumpur

Job Requirement

• Excellent Communication Skills

Benefits

• Competitive Salary & Incentives
• Professional Growth Opportunities
• Be part of a Vibrant, Creative & Supportive Team

Location Available:

TRX, Sunway Pyramid

Key Responsibilities

1. Tax Compliance and Reporting

• Oversee the preparation and timely filing of corporate income tax returns and other required tax filings (e.g., VAT, sales tax, payroll taxes) for all applicable jurisdictions.
• Ensure the company’s compliance with local, state, and international tax regulations.
• Coordinate with internal finance and accounting teams to ensure accurate and efficient tax reporting.

1. Tax Strategy and Planning

• Develop and implement tax planning strategies to minimize the company’s tax liability in a lawful and effective manner.
• Work closely with senior management to align tax strategies with overall business objectives, such as expansion, mergers, acquisitions, or investment strategies.
• Provide tax-efficient solutions related to business structures, financing, and expansion into new markets (domestic and international).

1. Corporate Transactions

• Advise on the tax implications of mergers, acquisitions, joint ventures, and other corporate transactions.
• Provide support during due diligence processes to identify potential tax risks and opportunities.
• Assist in structuring deals to minimize tax exposure and optimize the overall financial benefit.

1. Transfer Pricing

• Advise on and ensure compliance with transfer pricing regulations for intercompany transactions.
• Prepare and review transfer pricing documentation, ensuring that pricing policies reflect arm's length principles and comply with local tax laws.
• Assist in defending transfer pricing positions during audits or disputes with tax authorities.

1. Tax Risk Management

• Identify potential tax risks and issues that could affect the company’s financial position or operations.
• Develop strategies to mitigate tax risks, including reviewing and structuring transactions to minimize exposure.
• Work closely with external tax advisors or legal teams when facing tax audits, disputes, or tax authority inquiries.

1. Indirect Taxes (VAT/GST)

• Advise on the treatment of indirect taxes, including value-added tax (VAT), goods and services tax (GST), and other sales taxes in various jurisdictions.
• Work with finance teams to ensure correct application of indirect taxes in company transactions and compliance with local tax laws.

1. Tax Audits and Dispute Resolution

• Coordinate and manage tax audits with local, state, and international tax authorities.
• Represent the company during audits, providing documentation and explanations as needed.
• Negotiate settlements or tax dispute resolutions, if necessary, and work to resolve contentious issues with tax authorities.

1. Tax Reporting and Forecasting

• Work with the finance team to ensure accurate tax provisions are made in the company’s financial statements.
• Assist in preparing tax forecasts and estimates, advising on the potential impact of tax changes on the company's financial projections.

1. Research and Continuous Learning

• Stay current on tax law changes and updates that may impact the company’s tax position, both domestically and internationally.
• Perform tax research on complex issues and emerging tax trends that may affect business strategy.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Medical insurance
• Personal leave
• Paid training and development

主要職責

1. 稅務合規和報告

• 監督所有適用司法管轄區的企業所得稅申報表和其他所需稅務申報（例如增值稅、銷售稅、工資稅）的準備和及時提交。
• 確保公司遵守當地、州和國際稅務法規。
• 與內部財務和會計團隊協調，確保準確、有效率的稅務報告。

1. 稅務策略與規劃

• 制定並實施稅務規劃策略，以合法有效的方式最大限度地減少公司的稅務義務。
• 與高階管理層密切合作，使稅務策略與整體業務目標（例如擴張、合併、收購或投資策略）保持一致。
• 提供與業務結構、融資和新市場（國內和國際）擴張相關的節稅解決方案。

1. 公司交易

• 就合併、收購、合資企業和其他公司交易的稅務影響提供建議。
• 在盡職調查過程中提供支持，以確定潛在的稅務風險和機會。
• 協助建立交易，以最大限度地減少稅務風險並優化整體財務收益。

1. 轉讓定價

• 就公司間交易的轉讓定價法規提供建議並確保其遵守。
• 準備和審查轉讓定價文件，確保定價政策反映公平原則並符合當地稅法。
• 在審計或與稅務機關發生爭議期間協助捍衛轉讓定價立場。

1. 稅務風險管理

• 識別可能影響公司財務狀況或營運的潛在稅務風險和問題。
• 制定降低稅務風險的策略，包括審查和建立交易以最大程度地減少風險。
• 在面臨稅務審計、爭議或稅務機關詢問時，與外部稅務顧問或法律團隊密切合作。

1. 間接稅（增值稅/消費稅）

• 就各個司法管轄區的間接稅處理提供建議，包括增值稅 (VAT)、商品及服務稅 (GST) 和其他銷售稅。
• 與財務團隊合作，確保在公司交易中正確應用間接稅並遵守當地稅法。

1. 稅務審計和爭議解決

• 與地方、州和國際稅務機關協調和管理稅務審計。
• 代表公司進行審核，根據需要提供文件和解釋。
• 如有必要，請談判和解或稅務爭議解決方案，並努力與稅務機關解決有爭議的問題。

1. 稅務報告和預測

• 與財務團隊合作，確保公司財務報表中的稅務撥備準確無誤。
• 協助準備稅務預測和估算，就稅務變化對公司財務預測的潛在影響提供建議。

1. 研究和持續學習

• 隨時了解可能影響公司國內和國際稅務狀況的稅法變更和更新。
• 對可能影響業務策略的複雜問題和新出現的稅務趨勢進行稅務研究。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 醫療保險
• 事假
• 有薪培訓和發展

Proxymity does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any group or class protected by applicable federal, state or local law. Proxymity encourages application from minorities, women, the disabled, protected veterans and all other qualified applicants. To support our commitment to inclusion, we have an active Diversity, Equity, Inclusion, and Belonging (DEIB) committee that works to foster a culture where everyone feels supported and valued.

About Proxymity

Proxymity is a market leading digital investor communications platform focused on providing regulatory compliant products focused initially on Proxy Voting and Shareholder Disclosure services. Founded in London and spun out of Citi, from the very beginning our mission focused on benefitting the whole capital markets ecosystem, rather than just one part or one player within it. This ethos is endorsed by investment from global consortium of some the industry’s most influential financial institutions.

About Us - Proxymity

Proxymity’s service offering is now a Global one, matching the needs of our custodian and broker community respectively. This is reflected by a fast-growing client base who have long desired an improved service by a trusted vendor. As a result, we are a fast-growth company and have already gone from 10 - 200+ employees in the last four years with a global footprint in London, New York, Tel-Aviv, Melbourne.

What we’re looking for:

We are looking for individuals who bring enthusiasm, a learning mindset, and a proactive approach to our operational site in Kuala Lumpur. You will perform a key role in delivering exceptional client support and ensuring seamless performance of the Proxymity platform.

As a key contributor to the launch phase of Proxymity, you will have the opportunity to support a variety of pivotal activities and expand the remit of your role as the needs of the business develop.

Responsibilities include:

• Overseeing vote execution to market from the Proxymity platform
• Sourcing and creating new meetings on the platform
• Identifying operational and implementation process improvement opportunities
• Creating and maintaining all operational procedures according to company policy
• Identifying and submitting potential Proxymity platform improvements, including those raised by clients
• Collaborating with the team and acting as the first point of contact for operational issues, ensuring prompt escalation to local management in the event of material impact to clients
• Demonstrating the Proxymity platform to new and existing users as and when required

• Strong attention to detail
• Excellent written and verbal communication skills, with the ability to positively represent the company to clients and other market participants
• Comfortable working independently while proactively seeking guidance and support when needed
• Team orientated - proven ability to build positive relationships, and proactively overcome the challenges of working with remote team members
• Strong organisational skills, with support available to help effectively prioritise your workload
• Experience in working in a fast-paced service delivery environment
• Ability to multitask and adapt quickly to changing priorities

• Headspace subscription 
• Birthday off in addition to annual leave 
• Access to Absorb Learning 
• Improved family-friendly policies 
• Hybrid working scheme
• Choose your tech 
• 2 duvet days a year 
• 1 volunteer day a year 
• 4-week sabbatical after 4 years at Proxymity 
• Workation- Our Workation policy means you can work anywhere in the world for up to 45 days per calendar year. 
• Companywide parties twice a year 
• Team socials 
• A company wins programme 
• Companywide panels on variety of subjects like diversity and inclusion, wellbeing etc. 
• A dog friendly office
• Complementary snacks and drinks in the office

To assist us with evolving our DEI efforts and ensuring our process is as inclusive as possible, we will be sending out a brief diversity and inclusion survey for you to complete if you choose to apply for this position. This will be completely anonymous and is in no way tied to your application. If you could please take a few minutes out of your day to complete this that would be much appreciated.

JOB ROLE

We are seeking a highly motivated Travel Advisor with experience in serving high net worth, luxury customers in any field or industry. Prior experience in the travel industry is an advantage.

JOB RESPONSIBILITIES

1. Proactively Engage the Customer Database: Reach out to potential and existing customers, promoting and recommending products from brands under HTT’s portfolio that align with their preferences, needs and aspirations. Strive to achieve company goals by driving customer engagement and conversions.
2. Build and Maintain Customer Relationships: Get to know our customers intimately and anticipate their travel needs, providing personalized solutions and insights surrounding the experiences that we recommend for them. Demonstrate a thorough knowledge of destinations, hotel options, flight options, and/or tour options to deliver value-added service.
3. Creatively curate experiences and solutions: Upon booking customers’ Luxe hotel of choice, to offer innovative and tailored experiences to customers, providing detailed quotes and options that align with their preferences and expectations. Handle customer billing and payments accurately, ensuring a seamless transaction process.
4. Arrange Travel Logistics: Make necessary travel arrangements, including hotel bookings, flights, transportation, and any additional services required. Ensure all arrangements are made within the Service Level Agreement (SLA) timeframe to achieve excellence in customer experience and operational efficiency.
5. Address Customer Complaints: Handle customer complaints promptly and professionally, offering appropriate solutions and alternatives in a timely manner. Aim to resolve issues to the customers' satisfaction, maintaining a high level of customer service and professionalism. To follow the Standard Operating Procedures (SOP) on escalating complaints to Team Lead if unable to resolve.
6. Achieve Sales Targets: Work closely with Team Lead to achieve sales and revenue assigned targets. Continuously seek opportunities to upsell and other travel services and experiences to customers.
7. Foster Excellent Customer Reviews and High Net Promoter Score (NPS): Strive to exceed customer expectations at every interaction, aiming for positive customer reviews and a high NPS. Consistently provide exceptional service to build customer loyalty and promote brand advocacy.
8. Be involved in Travel and Company events, when necessary, i.e., MAS TravelFair, MATTA Fair, exclusive Travel Talks, etc.
9. Safeguard and not to disclose customer (personal and organization) details and our company’s confidential information
10. Any other dutiesat the discretion of the company.

Job Requirement:

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor Degree or equivalent in All Business Field,Hospitality / Tourism / Hotel Management,All Services Field
• Preferably at least 5 years of related working experience.
• Preferably specializing in Sales / Marketing or equivalent.
• Good communication skills in English, Malay and/or Chinese language for both spoken and written
• Proficient in Sabre system and have knowledge on Ticketing flight booking

We are seeking a passionate Ecommerce Operations Project Coordinator who will be connecting difference marketing functions to successfully execute ecommerce campaigns and other ecommerce operational needs.

This driven person will also need to manage relationship with Lazada and Shopee to learn about the latest tools and updates from the platforms. The candidate will be considered a key member of PRISM+ overseas expansion team and will report to Country Director of Malaysia.

Responsibilities of a Ecommerce Operations Project Coordinator but are not limited to:

• Execute checklist of actionable during campaigns.
• Work with CRM, creative, marketplace platforms after campaign pricing confirmed.
• Create/Improve sku listings to ensure our customer experiences are the best.
• Handle all our website (www.prismplus.my) banners and freebies updates.
• Submit forecast to operation team for them to plan manpower allocation.

• Proficient in Lazada, Shopee Seller Centre Portal (>1 years of Experience).
• Proficient in Shopify portal (>1 year of Experience).
• Proficient in Excel.
• Bachelor’s Degree in Business and Marketing, or any relevant course of studies.
• At least 2 years’ experience in digital marketing – preferred to be in a e-commerce company.
• Ability to work during midnights/weekends during to campaign requirements.
• Thrives in dynamic, uncertain, and fast-moving environments, a hustler.
• A strong level of passion to understand thoroughly performance advertisement growth metrics.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities
- Provide great customer experience.
- Fold, hang, display, and merchandise garments to maximize selling opportunities.
- Actively process, stock and replenish garments on the sales floor and in the stock room.
- Open, unpack, and label merchandise with security tags.
- Support customer purchases and returns in the register

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Team Leader to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations.

What you will be doing :

• Lead and supervise a team of customer service representatives.
• Provide guidance, coaching, and support to ensure the team meets performance goals.
• Ensure the team adhere to the manuals, policies, and guidelines.
• Provide ongoing coaching and training to enhance the skills of team members.
• Facilitate training sessions for new hires and organize skill development programs.
• Handle escalated customer issues and complex problem-solving.
• Assist team members in resolving challenging customer situations.
• Stay informed about industry regulations affecting customer interactions.
• Serve as a communication link between the Assistant Manager and the customer service team.
• Communicate policies, updates, and changes from upper management to the team.
• Act as a point of contact for escalated customer issues that require higher-level intervention.
• Coordinate with other departments to ensure timely resolution of complex problems.
• Gather and analyze customer feedback received by the team.
• Implement strategies to address customer concerns and improve the overall customer.
• Instill ZFX Core Values into day-to-day operation.
• Timely feedback to team members and periodic updates to the Assistant Manager
• Ad hoc task delegated by the Manager or Assistant Manager.

What you will need :

• Candidate must possess at least Diploma/Degree.
• Minimum of 3 years of experience in Customers Service/ Operations with at least 1 year of experience in supervisory role
• Experience gained in FX/ Finance industry will be an advantage.
• Proficient in Microsoft Office (Words, Excel, PowerPoint).
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Fluency in English and Mandarin language (verbal and written) is a must.
• Must be able to work on shifts.

Rewards in return for your commitment :

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Work Anniversary Rewards
• *Employment Pass and Visa Sponsorship (for Native language speakers)
• *Relocation Benefits (for Native language speakers)

*NOTE : Successful candidates hired, will need to complete Mandatory Training & Probationary Period before Relocation exercise can take place. This process may take anything from 1 month to 6 months.

Interview process :

• Pre-Call session with the TA team – 30 minutes
• 1st Interview session with Hiring Manager – 1 hour
• Final Interview session with Head of CS - 45mins

• To assist students with the application process to colleges and Universities on the SEEKA platform.
• To guide students towards the right career paths or the diploma/degree they should pursue.
• To sell the right educational prospects to potential students.
• To streamline the experience for students applying to higher institutions.
• Be able to quickly conduct research or adapt quickly to different situations (For example, the student wants to apply to a course being conducted in Europe and you must find out what requirements they need to apply for a student ViSA)
• To continuously learn on the job and to guide others when needed or be a team player
• To get colleges to sign up and join the SEEKA platform

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​

Key Responsibilities​

• Provide great customer experience.​
• Fold, hang, display, and merchandise garments to maximize selling opportunities.​
• Actively process, stock and replenish garments on the sales floor and in the stock room.​
• Open, unpack, and label merchandise with security tags.​
• Support customer purchases and returns in the register.​

About Ksisters

Ksisters is a leading K-beauty and lifestyle brand, headquartered in Singapore and now expanding into Malaysia. Known for curating high-quality and hard-to-find Korean products, Ksisters connects customers with the best of K-beauty, skincare, and wellness. With a strong emphasis on community and education, we have built a loyal following of K-beauty enthusiasts through innovative campaigns and personalized experiences.

As we embark on our Malaysia journey, we are excited to create new opportunities for local talents to join our growing family and shape the future of Ksisters in this vibrant market.

About the role

Ksisters is hiring a versatile and experienced Key Account & Operations Manager to manage retail relationships and operational excellence for Watsons and Guardian in Malaysia. This role combines channel management, operational oversight, and key account responsibilities, ensuring smooth execution of product launches, in-store activations, and day-to-day operations.

Responsibilities:

1. Key Account Management:
• Act as the main point of contact for Watsons and Guardian, building strong relationships with retail partners.
• Negotiate for premium shelf placements, planogram updates, and trade marketing opportunities.
• Manage promotional calendars, ensuring timely execution of campaigns and activations.
• Provide regular performance updates to Watsons and Guardian, using sales data and customer insights.
2. Operations Management:
• Oversee stock levels, logistics, and inventory across warehouses and stores to ensure availability.
• Manage order processing, ensuring accurate and timely fulfillment for Watsons and Guardian.
• Coordinate with logistics partners for delivery schedules, stock transfers, and returns.
• Conduct regular stock audits and implement solutions to address discrepancies.
3. Event and Merchandising Support:
• Plan and execute store activations, including pop-ups and in-store campaigns.
• Collaborate with marketing to ensure alignment between retail displays and promotional materials.
• Oversee merchandising compliance, ensuring that in-store displays reflect Ksisters’ brand identity.
4. Performance Optimization:
• Analyze sales data and operational metrics to identify trends and opportunities.
• Implement process improvements to enhance efficiency in logistics, stock management, and customer satisfaction.
• Collaborate with the marketing team to align operations with campaign goals.

• Minimum 3+ years’ experience in key account management or operations within the retail or beauty industry.

• Strong understanding of Watsons or Guardian’s operational and marketing requirements.
• Proven ability to manage inventory, logistics, and merchandising compliance.
• Excellent negotiation, organizational, and problem-solving skills.
• Proficiency in inventory management systems and Microsoft Excel.
• Knowledge of the Malaysian retail landscape and consumer behavior trends.

What We Offer:

• The opportunity to lead and shape Ksisters’ expansion in Malaysia.
• A dynamic and entrepreneurial work environment.
• The chance to work with globally recognized K-beauty brands and innovative collaborations.

The Network Engagement Operations Associate is dedicated to managing all operational and engagement aspects for our providers and crisis responders globally. This role is essential for ensuring smooth operations, effective communication, and high-quality service delivery within our network. The new hire will assist with network engagement efforts by managing communication with providers and crisis responders, providing support to operational issues and promoting professional growth. Their responsibilities will include tasks such as responding to email inquiries, onboarding new hires and contributing to community initiatives. The ideal candidate will collaborate with our service network, operations and clinical teams to ensure service quality and excellence.

• Network Engagement
• Support hiring and oversee onboarding processes for new providers and crisis responders, ensuring they are equipped with the tools, knowledge and resources to excel in their roles for seamless integration into our network
• Organize and facilitate regular network engagement activities, including hosting monthly virtual townhalls, to foster a sense of community
• Schedule and coordinate regular training, group supervision and Q&A sessions in collaboration with Clinical team to support continuous professional development
• Communication and Support
• Handle provider- and crisis responder-related enquiries and concerns to ensure timely and accurate responses in line with organizational policies and procedures
• Escalate complex operational issues to the relevant Operations team personnel for resolution and ensure closed loop feedback
• Maintain clear and organized communication channels, including driving outreach efforts, facilitating two-way feedback and developing engagement materials to ensure everyone is well-informed
• Present consolidated feedback to leadership with actionable insights and potential solutions
• Operational Efficiency and Support
• Track and analyse engagement metrics for trends, recommend and implement strategies to drive improvements in overall satisfaction andretention of providers and crisis responders
• Collect and leverage feedback to identify areas for improvement for better operational efficiency and excellence
• Maintain thorough records of provider and crisis responder interactions, escalations, and resolutions for documentation and audit purposes
• Prepare accurate calculation of compensation based on agreed rates and contractual terms, ensuring timely and correct payroll processing while addressing discrepancies or issues in a proactive manner

• Work closely with cross-functional teams to ensure coordinated efforts, aligned communications on latest updates and effective service delivery
• Assist with service deployment for specific on-site or ad hoc requests
• Support commercial events, client delivery and other initiatives as needed

• Quality Assurance and SOP Management
• Review and verify professional qualifications including local regulation or licensing credentials to ensure compliance with company standards
• Drives provider and crisis responder quality by overseeing mandatory training completion, compliance audits, licensure management, corrective actions for performance gaps, efficient operational processes for a more motivated and effective service network
• Contribute to the development and execution of new processes or tools, including proposing and implementing enhancements to improve provider or crisis responder experience and service quality
• Review existing policies and procedures to ensure they align with best practices and evolving needs of our services
• Maintain and regularly update a shared repository of operational resources, including guidelines, training materials, and FAQs to ensure providers and crisis responders have the resources they need

• Experience: 1-4 years of experience in community management, event coordination, or a related role
• Language Proficiency: Fluent in English and local language, both written and spoken
• Technical Proficiency: Comfortable using data software and updating documentation, Prior experience using Freshdesk is a bonus
• Organizational Skills: Strong organizational skills to manage multiple tasks and priorities effectively
• Problem-Solving Skills: Ability to handle inquiries and manage issues proactively
• Strong Verbal and Written Communication Skills: Ability to convey information clearly and adapt their communication style to different audiencee
• Attention to Detail: Strong attention to detail in data monitoring and management
• Flexibility and Adaptability: Willingness to support various tasks as needed
• Team Collaboration: Ability to work collaboratively with cross-functional teams

• Work in a diverse environment with people from over 10 countries
• Unlimited annual leaves
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

The Ranger Operations Specialist is responsible for overseeing the effective management of day-to-day operations and workforce resources for Intellectʼs helpline and crisis intervention services. This role includes managing a team of helpline and crisis intervention supervisors globally, who are accountable for supervising helpline rangers on shift and delivering crisis intervention support to clients. The new hire will be in charge of manpower planning and rostering, workforce performance and service management. Their responsibilities will include tasks such as handling leave approvals, addressing workforce challenges and performance gaps, and contributing to operational policies or protocols.

• Team Management and Leadership

• Lead a team of helpline and crisis intervention supervisors, ensuring effective performance and adherence to operational standards
• Provide ongoing guidance and support to supervisors and rangers to ensure consistent, high-quality service delivery
• Develop, implement and monitor key performance indicators to assess service quality and staff performance in line with organisational goals
• Conduct Root Cause Analyses (RCA) to investigate incidents of non-compliance, unresponsiveness or other behaviour concerns, and develop actionable improvement plans
• Conduct regular monitoring of supervisors and rangersʼ performances, sharing feedback and implementing corrective actions to address gaps when necessary to uphold the highest quality standards and SLAs

• Workforce Management

• Establish and manage daily rostering of supervisors and rangers to ensure proper shift coverage for 24/7 global operations, while adhering to regional labor laws and organizational guidelines
• Oversee assignment of rangers to the appropriate platforms based on their skills, availability, and language capabilities to enable optimal resource utilisation and efficient service delivery
• Manage leave approvals and implement strategies as needed to maintain consistent service levels and quality, balancing ranger well-being with operational needs
• Monitor real-time service levels and workforce performance, making adjustments as needed to maintain operational efficiency

• Service Delivery and Crisis Support

• Ensure that helpline and crisis intervention services are provided in a timely and professional manner, meeting the needs of clients
• Act as a point of escalation for complex or high-risk crisis cases to offer strategic guidance and support, while being prepared to step in and directly manage escalated helpline calls, manager support helpline and crisis intervention requests, assessments, deployments as needed
• Oversee crisis response processes, ensuring that interventions are effective, documented and in line with organisational policies

• Operational Planning G Oversight

• Track and analyse operational and service metrics, leveraging them for data-driven insights to enable timely, informed decision-making and drive continuous improvement efforts
• Proactively identify, assess, manage and monitor operational risks to ensure continuity of the businessʼs core services
• Develop and implement business continuity plans to maintain consistent service delivery in the event of unexpected disruptions or emergencies
• Work closely with cross-functional teams to ensure coordinated efforts, including manpower planning and recruitment, aligned communications on latest updates and effective service delivery
• Provide regular reports to leadership team on operational status, challenges, and achievements

• Quality Assurance G SOP Management

• Develop, review and refine operational policies, procedures, and protocols related to helpline and crisis intervention services based on operational feedback, evolving needs and industry best practices
• Maintain and regularly update a shared repository of operational resources, including guidelines, training materials, and FAQs to ensure supervisors and rangers have the resources they need
• Ensure that all supervisors and rangers are trained on and compliant with established policies and protocols, quality standards and service level agreements
• Drive training and development roadmap for both supervisors and rangers, including technical and quality training

• Masterʼs Degree in Counselling or Clinical Psychology, with relevant local regulation and licensing qualifications as a mental health professional

• 5-7 years of professional experience in EAP consulting, clinical practice, crisis intervention or mental health consultancy, with strong background in supporting managers on people or team management challenges
• At least 3-4 years of supervisory experience, ideally in an EAP setting, helpline operations, or a similar role managing a mental health service team
• Strong leadership, communication, and interpersonal skills
• Excellent problem-solving and conflict resolution abilities, including ability to handle complex enquiries and manage issues proactively
• Proven organizational skills to manage multiple tasks and priorities effectively, and meet deadlines in a fast-paced setting
• Ability to work collaboratively with cross-functional teams
• Proficient in data monitoring and analysis, utilising tools and software used in helpline operations, and maintaining up-to-date documentation
• Ability to adapt and thrive in a dynamic, rapidly changing environment
• Familiarity with GDPR, HIPAA, or equivalent data protection standards related to mental health service delivery is a bonus
• Fluent in English and local language, both written and spoken

• Work in a diverse environment with people from over 10 countries
• Unlimited annual leaves
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

This internship position, based in Malaysia, plays a crucial role in supporting our operations in Singapore. The Operations team at Funding Societies is committed to providing exceptional service to both internal stakeholders and borrowers. Our goal is to build self-sustaining scalability while delivering a market-leading experience.

As an Operations Intern, you will focus on adding value to our customers by adhering to fundamental product design principles and ensuring meticulous and timely processing of cases.

An ideal candidate should approach occasional issues/problems with a clear understanding of the limitations and a problem-solving mindset, aiming to find solutions that are sustainable and scalable.

What you will do:

• Execute assigned tasks within the specified turnaround time to ensure efficiency and accuracy.
• Review and assess applications for various initiatives, ensuring adherence to internal guidelines.
• Verify and validate initial transactions between SMEs and service providers to ensure correctness.
• Liaise with service providers and financial institutions to facilitate smooth operations.
• Perform due diligence on service submissions to confirm the legitimacy and quality of the services provided.
• Collaborate closely with internal teams and external stakeholders to ensure timely delivery of projects and tasks.

What we are looking for:

• Strong attention to detail with an ability to multitask in a fast-paced environment while meeting deadlines.
• Creative problem-solving skills and the ability to think outside the box for sustainable solutions.
• Confident and clear communicator with excellent collaboration skills across teams.
• Self-motivated, humble and a team player
• Willingness to share knowledge, ideas, and best practices with others
• Proficient with MS Office & Excel, with an in-depth understanding of various features
• Currently pursuing a degree in finance, accounting, or any related field.
• Must be in the final year of study and awaiting results
• Strong analytical and problem-solving skills.
• Able to commit for 5 days-a-week during the internship period.

You will shine in this role if you are/have:

• Prior experience in service or operations support related work.
• Experience with Slack and/or Google Workspace.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Key Responsibilities

1. Operational Strategy and Execution
• Develop and implement business operations strategies to support regional goals and ensure alignment with the company’s global objectives.
• Analyze market trends, regulatory requirements, and competitive dynamics in the SEA region to inform operational decisions.
• Collaborate with cross-functional teams, including sales, marketing, finance, and compliance, to streamline processes and enhance efficiency.
2. Team Leadership and Management
• Lead, mentor, and manage the regional operations team, fostering a culture of excellence and accountability.
• Set and monitor performance metrics for the team, ensuring key operational KPIs are achieved.
3. Compliance and Risk Management
• Ensure all operations comply with local regulatory requirements and company policies.
• Identify and mitigate operational risks, implementing robust control measures to safeguard business integrity.
4. Client Support and Relationship Management
• Work closely with customer service teams to ensure seamless client experiences and prompt resolution of issues.
• Build and maintain strong relationships with key stakeholders, including regulators, partners, and service providers.
5. Process Improvement and Reporting
• Continuously review and improve operational workflows to enhance productivity and reduce costs.
• Prepare and present detailed operational reports to senior management, providing insights and recommendations for growth and improvement.

• At least 5-7 years of experience in operations management, preferably in the Forex, trading, or financial services sector.
• Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field (MBA preferred).
• At least 5-7 years of experience in operations management, preferably in the Forex, trading, or financial services sector.
• Proven track record of managing multi-country operations in the SEA region is a plus.
• Strong knowledge of Forex and trading platforms.
• Familiarity with SEA regulatory environments and compliance standards.
• Excellent leadership and people management skills.
• Strong analytical and problem-solving capabilities.
• Exceptional communication and stakeholder management skills.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

This position, while located in Malaysia, is dedicated to supporting our operations in Singapore. The Operations team at Funding Societies aims to offer exceptional service to internal stakeholders and borrowers while building self-sustaining scalability and delivering a market-leading experience.

The key responsibilities of this role are to focus on value-adding to our customers while adhering to fundamental product design principles. The candidate for this role must be meticulous and timely in processing cases.

Every team member is encouraged and empowered to find and implement areas of improvement to enhance efficiency and effectiveness. An ideal candidate should approach occasional issues/problems with a clear understanding of the limitations and a problem-solving mindset, aiming to find solutions that are sustainable and scalable.

What you will do:

• Update and Maintain Credit-Ops Trackers: Ensure the accurate updating and maintenance of Credit-Ops trackers for various products in alignment with the monthly schedule, including but not limited to property, trade facility, invoice financing, working capital, and Experian.
• Maker/Checker Role: Perform the role of “maker” or “checker” for borrowers’ loan contracts, respectively, to ensure compliance and accuracy.
• KYC and Onboarding Operations: Execute KYC and backend onboarding operations for both borrowers and investors, prioritizing speed and accuracy in all operational work and documentation.
• Weekly Submissions: Conduct weekly submissions to Enterprise SG for all relevant disbursed loans.
• Early Redemption Calculations: Perform calculations for early redemption of loans for Bolt on an ad-hoc basis.
• Customer Service: Provide excellent back-office customer service, with a focus on key financing stages, such as offer acceptance, crowdfunding, and repayments, ensuring customer satisfaction and delight.
• Internal Stakeholder Engagement: Proactively engage with internal stakeholders (Sales, Credit, CX, Legal, etc.) to ensure timely and accurate processing of financing for customers.
• Process Structuring: Assist the manager/team lead in structuring and setting processes for variations and new system enhancements.

What we are looking for:

• Bachelor’s Degree in any discipline, preferably in Finance, Banking, Economic and/or Business & Commerce.
• 1-2 years’ experience in banking, trade finance operations, credit operations, back office, and credit administration.
• Interns (in last semester)/Fresh Graduates/Entry level applicants, with Upper Second-Class Honors and above, are encouraged to apply, training will be provided.
• Applicants must be willing to work in KL Eco City.
• Strong attention to detail and ability to multitask in a fast-paced environment and meet turnaround time / deadlines
• Able to think out-of-the-box for sustainable solutions to constraint problems
• Confident and clear communicator with excellent collaboration skills across teams.
• Self-motivated, humble and a team player
• Willingness to share knowledge, ideas, and best practices with others
• Proficient with MS Office & Excel, with an in-depth understanding of various features
• Strong business acumen with a genuine enthusiasm for helping SMEs
• Able to work on 1-year full time contract.

You will shine in this role if you are/have:

• Prior experience in service or operations support related work
• Champion the voice of customers.
• Experience with Slack and/or Google Workspace preferred
• Self-motivated with a continuous focus on enhancing process efficiency, possessing humility, and adept at collaborative teamwork

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment.​

​

Key Responsibilities​

• Provide great customer experience.​

• Fold, hang, display and merchandise garments to maximise selling opportunities.​

• Actively process, stock and replenish garments on the sales floor and in the stock room.​

• Open, unpack and label merchandise with security tags.​

• Support customer purchases and returns in the register.​​

Benefits​

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.​

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.​

​Inclusion & Diversity​

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. ​

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. ​

​Company Description​

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here – at hmgroup.com.​

Reporting to the Senior Associate Director, Client Operations, a list of your responsibilities will include: 

• Manage a team of fund accountants responsible for client deliverables such as NAV production, financial statements and associated reports;
• Ensure the team is trained, engaged and as efficient as possible in achieving organizational goals.
• Partner with investment managers, brokers and auditors for daily operational issues;
• Work with other teams, such as IO, finance, regulatory reporting and banking to ensure all deliverables are met
• Participate in multiple system improvement projects, global and local plans and identifying and building on efficiency improvements
• Ensure the accuracy of client deliverables prepared by your team while observing service level agreement timelines.
• Maintain responsibility for the audit process, prepare financial statements or review such if prepared by other parties.
• Ensure all processes are performed following operational controls as stipulated in SOC1 and all relevant checklists are completed.
• Ensure all fees are billed on time and collected promptly for their assigned team.
• Participate in different system projects and contribute to idea generation for future process or technological improvements.
• Any other ad-hoc tasks as needed by our clients, organization, or employees on their team.

• To assist students with the application process to colleges and Universities on the SEEKA platform.
• To guide students towards the right career paths or the diploma/degree they should pursue.
• To sell the right educational prospects to potential students.
• To streamline the experience for students applying to higher institutions.
• Be able to quickly conduct research or adapt quickly to different situations (For example, the student wants to apply to a course being conducted in Europe and you must find out what requirements they need to apply for a student ViSA)
• To continuously learn on the job and to guide others when needed or be a team player
• To get colleges to sign up and join the SEEKA platform

POSITION SUMMARY:

The Head of IT Operations will lead the development and implementation of IT operations strategies and roadmaps, ensuring alignment with the overall Group IT strategic plans. Acting as a trusted advisor to the Tune Protect Malaysia leadership team, the incumbent will ensure IT services effectively address business needs while maintaining operational excellence and mitigating risks related to IT landscapes. This role requires a strong understanding of the technology landscape, the ability to foster stakeholder relationships, and a focus on security, business continuity, and operational excellence.

JOB RESPONSIBILITIES:

Strategy & Leadership

• Provide leadership to the IT Operations unit, fostering a culture of business orientation and continuous service improvement.
• Develop and execute IT operations strategies and roadmaps aligned with Group IT and enterprise strategic plans.
• Control annual operating and capital expenditure budgets (Capex/Opex)
• Support the business in driving customer-centric initiatives for good customer engagement and experience.

IT Service Management

• Ensure smooth transition and ongoing support for the core system migration to go-live and post-go-live phases.
• Oversee IT end-user services, core system operations and IT service management
• Ensure service level agreements (SLAs) and operating level agreements (OLAs) across Tune Protect entities are met consistently
• Lead IT service management initiatives and develop IT scorecards for senior management reviews

Risk & Security

• Identify, assess, and communicate risks related to the IT landscape
• Ensure effective application of security, risk management, and business continuity principles
• Address and resolve findings from internal and external IT audits (e.g., EY, KPMG) to achieve timely closure

Partner and Vendor Engagement

• Develop IT vendor management processes and governance frameworks.
• Enhance engagement with strategic partners and suppliers through effective partner governance.
• Foster collaborative partnerships to improve service delivery and operational efficiency

Performance and Governance

• Measure and ensure operational services and performance using consistent and accurate metrics.
• Align IT initiatives with the long-term and annual business plans of the organization.
• Support the rollout of security and quality assurance initiatives.
• Maintain close coordination with audit, product, and technology teams to drive improvements.

Key Deliverables/Expectations

• Digital and API-first approach to IT operations
• Seamless core system implementation and ongoing support.
• Effective management of two core systems integral to the transformation process.
• Successful closure of audit findings and improved risk management.
• Implementation of IT service scorecards and consistent measurement of performance.
• Alignment of IT operations with strategic goals, ensuring ROI and cost optimization.

QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in Engineering, Technology, Computer Science, Computer Engineering, or an equivalent discipline.
• Minimum 10 years of versatile experience in IT Application Operations, with a preference for candidates from financial institutions, though not mandatory.
• Proven experience in managing and implementing modern technologies, including:

-         Cloud infrastructure and services

-         Digital business models

-         API-driven architectures.

SKILLS & COMPETENCIES:

• Leadership & Communication: Ability to drive high accountability teams and communicate with all stakeholders effectively
• Customer Focus: Commitment to delivering customer-centric IT services that meet business and customer needs
• Risk Management: Expertise in identifying and mitigating IT-related risks
• Vendor Management: Skilled in establishing and managing partnerships with vendors and service providers

JOB DESCRIPTION​

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment.​

​

Key Responsibilities​

• Provide great customer experience.​

• Fold, hang, display and merchandise garments to maximise selling opportunities.​

• Actively process, stock and replenish garments on the sales floor and in the stock room.​

• Open, unpack and label merchandise with security tags.​

• Support customer purchases and returns in the register.​​

Benefits​

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.​

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.​

​

Inclusion & Diversity​

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. ​

​

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. ​

​

Company Description​

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here – at hmgroup.com.​

This position will have the primary responsibility of managing fund accounting team(s) providing the full range of fund administration services to private equity and hybrid funds. A partial list of responsibilities and skills includes:

• Manage a team of accountants responsible for client deliverables such as NAV production, financial statements and associated reports and assist with the review process.
• Manage client relationships and client queries and help to resolve issues/queries raised by our clients. 
• Ensure the service level agreement and accuracy of client deliverables prepared by their team.
• Ensure that the team is trained, engaged and as efficient and effective as possible in achieving organizational goals.
• Help with the coordination of resources and make sure that appropriate cross training and coverage is in place to meet client and organizational expectations for deliverables.
• Oversea the audit process, prepare financial statements or review such if prepared by other parties.
• Ensure all processes are performed following operational controls as stipulated in SOC1 and all relevant checklists are completed.
• Ensure all fees are billed on time and collected promptly for their assigned team.
• Participate in multiple system initiatives and projects and contribute to idea generation for future process or technological improvements. Expected to participate on both a local and global level.
• Perform other duties as assigned and incidental to the work described above.

Are you ready to embark on an exciting journey with a rapidly expanding global business? We’re on the lookout for a dedicated and experienced Client Support Officer to join our incredible team based in Malaysia. If you’re passionate about nurturing a long-term career in this industry and possess the skills and enthusiasm we’re seeking, we want to hear from you!

As our Client Support Officer, you’ll play a crucial role in ensuring our clients receive topnotch service:

• Respond to incoming Live Chats, phone calls and emails with a friendly, professional, and efficient approach.
• Identify the questions, concerns and overall needs of our diverse customers around the world.
• Provide accurate answers and innovative solutions to meet our customers' inquiries
• Address customer complaints with a compassionate and patient demeanour.
• Redirect customers to the appropriate departments when necessary, ensuring a seamless experience.
• Collaborate closely with our Support and Sales teams, as well as other departments, to guarantee our customers' overall satisfaction.
• Follow our company’s communication procedures, policies, and guidelines to maintain smooth operations.
• Go the extra mile in every duty, making our customers' satisfaction your ultimate priority.

Please keep in mind that this role will require coverage during public holidays and may involve shift work arrangements as per our business requirements. Your flexibility in this regard is greatly appreciated.

• Exceptional written and verbal communication skills in both English and Chinese.
• A talent for consistently providing exception customer service.
• Strong problem-solving and critical thinking abilities.
• The knack for multitasking, setting priorities, and meeting deadlines in a fast-paced business environment.
• Meticulous attention to detail, your work is accurate, responsible, independent, and customer oriented.
• An open, positive and enthusiastic personality.
• Confidence in navigating systems, including the Microsoft Office suite and CRMs.
• Adaptability to change with a high tolerance for handling stressful situations.

• Opportunities for enriching career growth, including exposure to regional contexts.
• Healthcare coverage (medical, dental, optical), gym benefits
• Young, vibrant and open work culture

You will be using your knowledge and skills to help us build and run our data management platform so that we can ensure the accuracy, consistency and efficiency our core data platforms.

• Develop and implement data quality rules to monitor core business data sets within the Master Data Management (MDM) environment
• Create data quality metrics and scorecards in order to identify and document data quality issues for tracking and reporting.
• Design and publish data quality dashboards using data visualization tools such as Power BI
• Prepare data quality assessments and suggest recommendations for promoting and increasing data quality
• Identify and document data quality issues for tracking and resolution.
• To provide operational support for our MDM through day-to-day monitoring, oversight and maintenance of the quality and integrity of our core business data sets in our Master Data Management platform.
• Promotion and development of the MDM as the golden source of data for reporting and use throughout the business
• Work with business partners and subject-matter experts (SMEs) to perform root cause analysis and business impact analysis.
• Work with our IT partners and project teams to assist in the continued design and addition of data models to the core business data sets and ingestion of new data sources into same.