Total 21 Senior Executive it specialist job vacancies in WP Kuala Lumpur

Job Responsibilities :

• Plan and conduct IT audits in accordance with the approved annual audit plan.
• Assist to develop audit program and prepare audit work documentation as guided by the Internal Audit’s documentation standard to support audit conclusion and results.
• Prepare and discuss audit findings with relevant departments and develop practical, value added recommendations to address the root cause of the issues identified.
• Monitor and follow-up to ensure agreed improvement plans are timely implemented.
• Involvement in the Company’s J-SOX assessment process and other ad-hoc projects as and when required.

Requirements :

• Degree or relevant professional qualification in Information Technology, Computer Science or Information System Auditing / Security.
• A minimum of 4 years of IT audit / IT security experience.
• Good organisational and analytical skills, and possess strong sense of ownership to complete assigned tasks, audits within the stipulated timeframe.
• Good command of English with good report writing and communication skills.
• A good team player with high level of integrity, initiatives, and good interpersonal skills.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Responsibilities:

• Collaborate with hiring manager to define job requirements, qualifications and skills for open positions

• Develop and implement recruitment strategies to attract qualified candidates, utilizing various sourcing channels such as job boards, social media and networking

• Review and screen resume and applications to identify potential candidates for further evaluation.

• Conduct phone screens and interview to assess candidate’s qualifications, skills and cultural fit.

• Coordinate and participate in panel interviews and other assessment method, as needed

• Evaluate candidates using a combination of behavioral-based interviewing techniques, skills assessments, and reference checks

• Provide guidelines and support to hiring managers throughout the selection process, including making recommendations and facilitating the decision-making process.

• Ensure a positive candidate experience by maintaining clear communication, providing timely feedback, and addressing candidates’ inquiries.

• Stay updated on industry trends, recruitment best practice, and legal requirements to enhance the effectiveness of talent acquisition processes.

• Collaborate with the HR team to improve recruitment strategies, employer branding, and onboarding processes.

• Maintain accurate and up-to-date recruitment data and reports

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Casual dress code
• Medical insurance

職責：

• 與招募經理合作，確定空缺職位的工作要求、資格和技能

• 制定並實施招募策略，利用招募委員會、社群媒體和網路等各種招募管道吸引合格的候選人

• 審查和篩選履歷和申請，以確定潛在的候選人以進行進一步評估。

• 進行電話篩選和麵試，以評估候選人的資格、技能和文化契合度。

• 視需要協調和參與小組訪談和其他評估方法

• 結合行為為基礎的面試技巧、技能評估和背景調查來評估候選人

• 在整個選拔過程中為招募經理提供指導和支持，包括提出建議和促進決策過程。

• 透過保持清晰的溝通、提供及時的回饋以及解決候選人的詢問，確保候選人獲得正面的體驗。

• 隨時了解產業趨勢、招募最佳實踐和法律要求，以提高人才招募流程的有效性。

• 與人力資源團隊合作，改善招募策略、雇主品牌和入職流程。

• 維護準確且最新的招募數據和報告

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 休閒著裝要求
• 醫療保險

Description:
TANG International Education Group Malaysia is seeking an enthusiastic and skilled individual to join our team as an IT cum Trainer Executive. The ideal candidate will possess a strong background in IT, online teaching, and excellent communication skills. As our company deals extensively with clients from China and Malaysia, proficiency in both Chinese and Malay languages is essential.

Responsibilities:

• Online Teaching: Conduct online training sessions for company clients, focusing on IT skills and knowledge. Create engaging and informative content to facilitate learning.
• Client Communication: Communicate effectively with clients in a friendly and outgoing manner. Address their inquiries, concerns, and provide technical support as needed.
• Issue Resolution: Troubleshoot application and IT-related issues faced by clients. Provide timely and effective solutions to ensure smooth operation of systems and applications.
• Training Delivery: Deliver training sessions to company staff as needed, ensuring they are equipped with the necessary IT skills and knowledge to perform their roles effectively.
• Continuous Learning: Stay updated with the latest trends and developments in IT and online teaching methodologies. Incorporate new techniques and technologies into training programs to enhance effectiveness.
• Language Proficiency: Utilize proficiency in Chinese and Malay languages to facilitate communication with clients and colleagues. Translate documents and materials as necessary.
• Collaboration: Work closely with the IT team to identify and address technical issues. Collaborate with other departments to ensure alignment of training programs with company goals and objectives.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
  Proven experience in online teaching and IT support.
• Strong communication and interpersonal skills.
• Ability to effectively troubleshoot and resolve technical issues.
• Proficiency in Chinese and Malay languages is mandatory.
• Willingness to travel domestically and to China for client meetings and training sessions.
• Outspoken and friendly demeanor with a passion for helping others learn.
• Ability to adapt to a fast-paced environment and multitask effectively.
• Willingness to undergo training and development as required.

Benefits:

• Competitive salary package.
• Opportunities for career growth and advancement.
• Training provided to enhance skills and knowledge.
• Dynamic and supportive work environment.

Join TANG International Education Group Malaysia and become part of a dynamic team dedicated to providing quality education and support to our clients. Apply now and unleash your potential as an IT cum Trainer Executive!
 
 
 

 

Perks & Benefits

• Nearby public transport
• Central location
• Free snacks / Happy hours
• Personal leave
• Personal development opportunities

SKINTIFIC is a dynamic company dedicated to expanding our presence in the market. We are looking for 2 creative and results-driven Influencer Marketing Specialist to lead our efforts in the Chines market, 1 utilizing IG and another with XHS (XiaoHongShu) platform.

Job Overview: As an Influencer Marketing Specialist, you will be responsible for developing and executing influencer marketing strategies tailored to the Chinese market. Your primary goal will be to enhance brand visibility, drive engagement, and increase conversions through effective collaborations with key influencers on IG/XHS.

Key Responsibilities:

Strategy Development:

• Create and implement comprehensive influencer marketing strategies specific to the IG/XHS platform.
• Analyze market trends and competitor activities to identify opportunities for collaboration.

Influencer Identification:

• Research and identify key influencers in our niche with a strong presence on IG/XHS.
• Build and maintain relationships with influencers, including micro and macro influencers.

Campaign Management:

• Plan and execute influencer campaigns, ensuring alignment with brand goals and objectives.
• Coordinate content creation, delivery, and scheduling with influencers.

Performance Tracking:

• Monitor and analyze campaign performance metrics (engagement, reach, conversions).
• Prepare regular reports and insights to assess the effectiveness of influencer partnerships.

Content Collaboration:

• Work closely with influencers to ensure brand messaging is effectively communicated.
• Support content creation efforts, ensuring high-quality and authentic brand representation.

Budget Management:

• Manage the influencer marketing budget, ensuring cost-effective campaign execution.

Qualifications:

• Bachelor’s degree in Marketing, Communications, or a related field.
• Proven experience in influencer marketing, preferably within the Chinese market.
• Strong understanding of IG/XHS and its user demographics.
• Excellent communication and interpersonal skills.
• Proficiency in Chinese (Mandarin) and English is highly preferred.
• Creative mindset with a passion for social media and emerging trends, especially in the beauty & make-up industry.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Open culture

SKINTIFIC 是一家充滿活力的公司，致力於擴大我們在市場上的影響力。我們正在尋找 2 位富有創意且以結果為導向的影響者行銷專家來領導我們在中國市場的工作，其中 1 位使用 IG，另一位使用 XHS（小紅書）平台。

職位概述：身為網紅行銷專家，您將負責制定和執行針對中國市場的網紅行銷策略。您的主要目標是透過與 IG/XHS 上的主要影響者進行有效合作，提高品牌知名度、提高參與度並提高轉換率。

主要職責：

策略發展：

• 創建並實施針對 IG/XHS 平台的全面影響者行銷策略。
• 分析市場趨勢和競爭對手的活動，以確定合作機會。

影響者識別：

• 研究並確定我們利基市場中在 IG/XHS 上具有強大影響力的關鍵影響者。
• 與影響者建立並維持關係，包括微觀和宏觀影響者。

活動管理：

• 規劃和執行有影響力的活動，確保與品牌目標一致。
• 與影響者協調內容創建、交付和安排。

績效追蹤：

• 監控和分析活動績效指標（參與度、覆蓋率、轉換率）。
• 準備定期報告和見解，以評估影響者合作關係的有效性。

內容協作：

• 與影響者密切合作，確保品牌訊息有效傳達。
• 支持內容創作工作，確保高品質和真實的品牌表現。

預算管理：

• 管理影響者行銷預算，確保具有成本效益的活動執行。

資格：

• 行銷、傳播或相關領域的學士學位。
• 在影響者行銷方面擁有豐富的經驗，最好是在中國市場。
• 對 IG/XHS 及其使用者人口統計有深入的了解。
• 優秀的溝通和人際交往能力。
• 精通中文（國語）和英文者優先。
• 具有創意思維，對社交媒體和新興趨勢充滿熱情，尤其是在美容和化妝行業。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 醫療保險
• 開放文化

Job Responsibilities :

• Plan and conduct IT audits in accordance with the approved annual audit plan.
• Assist to develop audit program and prepare audit work documentation as guided by the Internal Audit’s documentation standard to support audit conclusion and results.
• Prepare and discuss audit findings with relevant departments and develop practical, value added recommendations to address the root cause of the issues identified.
• Monitor and follow-up to ensure agreed improvement plans are timely implemented.
• Involvement in the Company’s J-SOX assessment process and other ad-hoc projects as and when required.

Requirements :

• Degree or relevant professional qualification in Information Technology, Computer Science or Information System Auditing / Security.
• A minimum of 4 years of IT audit / IT security experience.
• Good organisational and analytical skills, and possess strong sense of ownership to complete assigned tasks, audits within the stipulated timeframe.
• Good command of English with good report writing and communication skills.
• A good team player with high level of integrity, initiatives, and good interpersonal skills.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

POSITION SUMMARY:

We are seeking an experienced Senior Database Administrator to provide technical leadership and support for Oracle eBusiness Suite (EBS) Applications. The successful candidate will be responsible for managing and maintaining Oracle databases, ensuring optimal performance, security, and availability.

RESPONSIBILITIES:

• Responsible for the day-to-day administration and maintenance of the database systems in operation, including tasks related to identifying and troubleshooting application database issues.
• Perform health check on database servers.
• Proactively in capacity planning and performance tuning of the Databases.
• Proactively identify potential issues and risks and work with relevant parties to resolve them or escalate them to the project/application management team.
• Support data migration, application cloning, patch analysis and deployment.
• Creation and maintenance of SQL queries and routines to facilitate reports and scheduling of batch jobs.
• Maintain Database server security to comply with audit
• Ensures that all deliverables are thoroughly documented. Responding to database related alerts.
• Instill personal quality culture and adopt good practices in delivering systems.
• Promote customer centric and service-oriented support and services.
• Support and collaborate closely on cross functional team effort
• Optimize resources to achieve productivity and efficiency targets.
• Resolve incidents and problems to achieve targeted Service Level Agreement (SLA) and communicate of same to stakeholders.
• Develop and refine technical procedures, scripts and associated documentation.
• Assist in disaster recovery preparation, planning and testing.
• Assist in backup and recovery preparation, planning and testing.
• Responsible in deployment of applications to production servers as requested.
• Collaborating with other departments to support the organization’s cybersecurity framework.
• Any other duty & responsibility which the company may assign from time to time.

QUALIFICATIONS:

• Bachelor’s degree in computer science or related field
• Minimum 5 years of Oracle EBS Database Administration experience.
• Proficient in installing, configuring, administering, tuning, disaster recovery and troubleshooting Oracle EBS on Linux environments is a MUST.
• Possess good understanding of Oracle current product line; RDBMS, Middleware, Application suite, secured iSupplier portal, OBIEE and SOA
• Addition Knowledge of other DBMS such as MSSQL, MySQL, MariaDB, Firebase will be an added advantage.
• Strong command of the English and comfortable with process/functional documentation.
• Self-motivated with attention to detail.
• Organizes own workload, sets priorities and works within deadlines.
• Excellent organization, communication and interpersonal skills.
• Good analytical and problem-solving skills.
• Strong time management and multi-tasking skills
• Able to work with minimum supervision, as well as able to contribute to team development.
• Able to mentor junior DBA.
• Professional certification will be added advantage

Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM5,500.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Job Brief:

The IT Manager is responsible for overseeing IT operations, leading the team, managing infrastructure and projects, ensuring security, and maintaining service accounts. This role ensures efficient system performance aligned with business objectives.

Job Responsibilities:

• Manage the IT team, assigning tasks, providing guidance, and overseeing day-to-day operations to ensure smooth functioning.
• Oversee IT infrastructure, including server management, networking, storage, and domain server operations.
• Manage both internal and public software applications, ensuring proper licensing and regular updates.
• Lead and manage multiple IT projects, ensuring they are delivered on time, within scope, and aligned with business goals.
• Manage the list of service subscriptions and vendor accounts, ensuring smooth operations and cost-effectiveness.
• Monitor and troubleshoot IT systems to ensure performance, security, and reliability.
• Implement and maintain robust security protocols to protect against cyber threats.
• Experience with web administration is a plus, contributing to web infrastructure management.
• Effectively communicate with internal stakeholders, ensuring IT strategies align with business objectives.

Job Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• At least 3 years of team management experience and 5 years of IT operations.
• Experience in internal project management
• Proficient in English, Mandarin is a plus.
• Programming language of Java, Bootstrap, Framework 4.0, Jquery will be a plus.
• Familiarity with the Software Development Life Cycle (SDLC) will be a plus.
• Familiar with Visual basic, HTML, ASP Classic
• Proficiency in managing hardware, software, and network Excellent leadership, communication, and project management skills.
• Strong problem-solving and decision-making abilities.
• Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.

POSITION SUMMARY:

The Head of IT Operations will lead the development and implementation of IT operations strategies and roadmaps, ensuring alignment with the overall Group IT strategic plans. Acting as a trusted advisor to the Tune Protect Malaysia leadership team, the incumbent will ensure IT services effectively address business needs while maintaining operational excellence and mitigating risks related to IT landscapes. This role requires a strong understanding of the technology landscape, the ability to foster stakeholder relationships, and a focus on security, business continuity, and operational excellence.

JOB RESPONSIBILITIES:

Strategy & Leadership

• Provide leadership to the IT Operations unit, fostering a culture of business orientation and continuous service improvement.
• Develop and execute IT operations strategies and roadmaps aligned with Group IT and enterprise strategic plans.
• Control annual operating and capital expenditure budgets (Capex/Opex)
• Support the business in driving customer-centric initiatives for good customer engagement and experience.

IT Service Management

• Ensure smooth transition and ongoing support for the core system migration to go-live and post-go-live phases.
• Oversee IT end-user services, core system operations and IT service management
• Ensure service level agreements (SLAs) and operating level agreements (OLAs) across Tune Protect entities are met consistently
• Lead IT service management initiatives and develop IT scorecards for senior management reviews

Risk & Security

• Identify, assess, and communicate risks related to the IT landscape
• Ensure effective application of security, risk management, and business continuity principles
• Address and resolve findings from internal and external IT audits (e.g., EY, KPMG) to achieve timely closure

Partner and Vendor Engagement

• Develop IT vendor management processes and governance frameworks.
• Enhance engagement with strategic partners and suppliers through effective partner governance.
• Foster collaborative partnerships to improve service delivery and operational efficiency

Performance and Governance

• Measure and ensure operational services and performance using consistent and accurate metrics.
• Align IT initiatives with the long-term and annual business plans of the organization.
• Support the rollout of security and quality assurance initiatives.
• Maintain close coordination with audit, product, and technology teams to drive improvements.

Key Deliverables/Expectations

• Digital and API-first approach to IT operations
• Seamless core system implementation and ongoing support.
• Effective management of two core systems integral to the transformation process.
• Successful closure of audit findings and improved risk management.
• Implementation of IT service scorecards and consistent measurement of performance.
• Alignment of IT operations with strategic goals, ensuring ROI and cost optimization.

QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in Engineering, Technology, Computer Science, Computer Engineering, or an equivalent discipline.
• Minimum 10 years of versatile experience in IT Application Operations, with a preference for candidates from financial institutions, though not mandatory.
• Proven experience in managing and implementing modern technologies, including:

-         Cloud infrastructure and services

-         Digital business models

-         API-driven architectures.

SKILLS & COMPETENCIES:

• Leadership & Communication: Ability to drive high accountability teams and communicate with all stakeholders effectively
• Customer Focus: Commitment to delivering customer-centric IT services that meet business and customer needs
• Risk Management: Expertise in identifying and mitigating IT-related risks
• Vendor Management: Skilled in establishing and managing partnerships with vendors and service providers

We are looking for someone who wants to invest in their long-term career and learn more about low code no code technologies and how they can be applied to business processes to facilitate automation . You should love challenges and working across different tools and technologies, with the ability to learn through independent research, assisted by mentors, buddies, and experts. You should prefer simple, sustainable solutions over complex ones, get excited about sharing your knowledge and derive satisfaction helping and enabling others.

Here are some of the skills and experience that will help you in this role.

• Designing and developing automated business solutions
• Integrating Open Source and vendor software to deliver automated solutions
• Strong Commitment to on-going learning and self-improvement
• Exposure/Certifications in Microsoft Power Platform or equivalent an advantage
• Prior experience in writing requirements beneficial
• Prior experience working in an agile IT environment is an advantage. 
• Business process improvement and mapping skills (e.g. in MS Visio, DrawIO ) is highly beneficial
• Familiarity with ADO, JIRA or other task planning applications a plus
• Responsible for understanding and analyzing the business issue and translating the issue into requirements and user stories
• Map the as-is process and to be process, explore, identify, and test new innovative solutions for process re-engineering/digitisation/automation
• Work with the team to design a solution, develop and implement various process improvement tools and techniques including Workflow, Robotic Process Automation (RPA), Optical Character Recognition (OCR), Natural Language Processing (NLP), Machine Learning (ML), Process Mining and Analytics Dashboard to meet end-to-end business requirements
• Responsible for design and developing solutions through an iterative process to meet business needs
• Ensure the completeness, effectiveness, and sustainability for the implementation of proposed appropriate solution
• Create and document test procedures and scenarios for user acceptance test
• Working with a dynamic team to refine and expand the automation based upon user feedback
• Support the team in the adoption and implementation of the solutions

Job Brief:

Ensure compliance with the Company’s Underwriting and Treaty Guidelines, including determining retention levels and managing referrals.

Job Responsibilities:

1. Ensure all underwriting matters adhere to the Company’s Underwriting and Treaty Guidelines. 
2.  Explore business opportunities, especially within new Ecosystems such as digital Platforms. 
3. Provide timely and competitive quotation and technical support to Marketers, Agents, Brokers, and other Partners. 
4. Market Underwriting including meetings/negotiations with all Distribution Partners. 
5.  Establish a Growth Business Plan for the respective Portfolio and follow up on the execution/implementation.
6.  Build relationship with professional reinsurers to get support on specialized Marine Classes of Business. 
7.  Determine the retention level in accordance with the Company’s Underwriting and Treaty Guidelines. 
8.  Ensure all referrals from Marketers, Agents, Brokers, and other Partners are attended to in a timely manner. 
9.  Provide technical advice and support on underwriting matters to Marketers, Agents, Brokers, and other Partners. 
10. Embrace & provide Product, System, and Process knowledge. 
11.  Provide technical training to identified key Sales colleagues. 
12.  Ensure reinsurance placement is in order prior to risk inception. 
13.  Perform Portfolio Management by analysing Marine Portfolio performance and taking respective action where necessary. 
14.  Analyse Claims Frequency and Severity within the respective Portfolio to take respective action where necessary 
15. Assist immediate superior to perform any tasks as assigned.

Job Requirements:

1. Graduate or Diploma in MII. 
2. Growth Mindset and capability to actively drive and support Business Development 
3. High level of confidence to deal with Business Partners across all Distribution Channels 
4. Open-minded Team Player with strong communication skills to drive change.

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

Job Brief:

We are looking for a skilled IT Product Manager to lead the development, enhancement, and optimization of our technology products and services. As an IT Product Manager, you will be responsible for the product lifecycle, from ideation and strategy to implementation and performance monitoring. You will work closely with cross-functional teams to ensure the product meets business goals.

Job Responsibilities:

• Gather and prioritize product requirements from stakeholders, defining and developing clear product strategy, specifications and user stories for the development team.
• Work closely with cross-functional teams (e.g., engineering, UX/UI design, marketing) to deliver high-quality products that meet user needs and business goals.
• Serve as the main point of contact for product-related queries, updates, and stakeholder communications throughout the product lifecycle.
• Set and monitor product KPIs (e.g., user engagement, performance, adoption rate, etc.) to assess the success and identify areas for improvement.
• Ensure strong product documentation and maintain accurate records of updates, features, and issues.
• Provide training and product insights to internal teams, equipping them with the knowledge to support customers effectively.
• Identify potential risks and create mitigation strategies, ensuring minimal impact on product performance and timelines.
• Resolve product issues in a timely manner and work with IT and support teams to address and escalate incidents when necessary.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. 
• 3-5 years of experience in product management, with a focus on IT products or technology solutions.
• Technical Skills:
• Strong understanding of software development processes, IT infrastructure, cloud computing, and cybersecurity.
• Proficiency with product management tools (e.g., JIRA, DevOps) and familiarity with Agile/Scrum methodologies.
• Experience with data analysis and familiarity with tools such as Google Analytics, SQL, or BI software is a plus.
• Proficiency in software development with expertise in Java, Bootstrap, Framework 4.0, jQuery, Visual Basic, HTML, and ASP Classic is a plus.
• Knowledge of application security (encryption, authentication, security assessments) is a plus.
• Soft Skills:
• Excellent communication and interpersonal skills, with the ability to translate technical concepts into user-friendly language.
• Strong problem-solving skills, with a proactive approach to identifying and addressing challenges.
• Ability to work in a fast-paced environment, managing multiple projects and priorities simultaneously.
• Demonstrated interest and passion for the industry.

Key Responsibilities:

• Contribute to the seamless operation of our MT4 and MT5 trading systems, overseeing risk management strategies, and providing technical support.
• Participate in the development and support of the new trading systems and tools and products
• Interpret current market dynamics, handle trading and dealing enquiries and provide solutions.
• Performing risk assessments and evaluation of company's exposure to the market
• Supervise trading operations and settings in MT4 Administrator and relevant systems
• Train trading and dealing members in using MT4 Administrator and relevant systems
• Develop and maintain expertise in FX & CFD products and trade execution

• Bachelor's Degree or above in Computer Science/Information, Technology, Finance, Accountancy, Banking or equivalent
• At least 2 Years of working experience with MT4 Administrator
• If no MT4 Administrator experience, at least 5 year of working experience with MT4
• Fluency in Mandarin and English
• Proficient in Microsoft Office/ Excel
• Good in analytical, numerical, statistic, finance, IT
• Deep understanding in Risk Management or Trading
• Problem-solving skills and the ability to manage complex situations.
• Knowledge of the FIX protocol is considered as advantage
• Experience in Expert Advisor is considered as advantage

• Life Insurance
• Medical Benefit
• Optical Benefit 
• Gym/Fitness Subsidy
• Travel Allowance
• Meal Allowance
• Staff Referral Bonus Program
• Work From Anywhere Policy (T&C applies)
• Hybrid Working (4-days office + 1-day Work From Home)
• Long Service Reward (with Cash Incentives in USD)

As a Customer Success Senior Specialist, our consultants:

• Establish themselves as strategic partners to our local and regional clients.
• Act as internal and external innovation agents, driving change for quicker adaptation to evolving market needs.
• Serve as market experts, with deep knowledge of the industry, products, channels, and more.

In this role, you will:

• Understand and work with POS-related data with the client (gfknewron market, possibly also predict and/or consumer) and is the central point of contact
• Ensure effective and efficient client training and onboarding of new customers.
• Educate customers about the most relevant features/functionalities for their specific business needs.
• Drive adoption rates (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client to reach our high goals
• Drive regular gfknewron usage with stakeholders in the client organization
• Is a market expert for the handled category / industry segment
• Deliver insightful high-level presentations and actionable recommendations to our clients
• Coordinate client services locally (and regionally)
• Co-identify leads for cross sell and upsell opportunities with the client
• Help to improve renewal rate by demonstrating clear business outcome and value                                                                                                                   

Internal

• Certified CSM (minimum gfknewron market) and knows the POS proposition in detail
• Build solid market and deep POS knowledge
• Ensure to be updated on relevant knowledge and has deep understanding of platform offerings
• Collect and provide feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience
• Collaborate with account management at the pre-sales and renewal stages, co-identifies sales leads
• Collaborate with other business unit teams to identify opportunities for strategic assignments

Billing Operations

Manage the media billing processes which involves,

• Co-coordinating with media planning teams on billing instructions
• Media plan actualization and reconciliation on monthly basis
• Update spots and remarks on Publicis’s proprietary billing platform based on actualized amount
• Generate proforma invoices for shared service team’s approval
• Resolving billing discrepancies with relevant stakeholders e.g. media vendors, media, finance and shared service teams
• Billing status monitoring and reporting
• Participate in finance WIP billing meetings to make sure Client's invoices get processed and meet billing timelines.

Other billing requirements include,

• Support requirements for onboarding of new suppliers
• Ensure 100% billing completion within three months of activity end date
• Resolve/respond to client billing queries

Media Buying (Offline and/or Online)

• The day-to-day media buying for the agency
• Deliver excellent master contract pricing through negotiation and relationships with media owners, wherever applicable
• Develop understanding of client business and role of online in delivering objectives ways of working from planning to getting approval and billing process
• Deliver added value opportunities across clients wherever possible
• Book all campaigns according to the brief (with confirmed media) and ensure financials are correct
• Monitor campaign delivery and reconcile any under deliveries
• Assist with auditing process across specific client base
• Follow through the closed job for invoicing process (incl. (proof of ads, supplier invoices, TV reporting, signed schedule)
• Constantly monitor performance and delivery of ad server and vendor reporting. 
• Monitor and report on clients’ expenditure update by campaign by media, if needed
• Keep track of clients’ media master contract fulfilments
• Prepare CI for all mediums and help Planners manage all material submission timelines
• Maintain co-ownership of WIP report with finance team, ensure that jobs are progressively reconciled and closed

1. Client Relationship Management:
   • Act as the strategic consultant and main point of contact for clients, ensuring that their business objectives align with SEO efforts.
   • Advise clients on SEO best practices and strategic opportunities, fostering strong, long-term relationships.
   • Lead strategic discussions and presentations, translating complex SEO insights into actionable recommendations that resonate with clients.
   • Manage expectations, timelines, and deliverables, ensuring clients are consistently updated on performance and progress.
2. SEO Strategy Development & Oversight:
   • Develop high-level SEO strategies tailored to each client’s business goals, focusing on growth, visibility, and long-term success.
   • Provide expert SEO consultancy, identifying key opportunities for optimization across on-page, off-page, and technical aspects of SEO.
   • Collaborate with internal teams, including content, development, and outreach, ensuring seamless execution of strategies without needing hands-on involvement.
   • Stay updated on industry trends and algorithm changes, offering proactive insights to keep clients ahead of the curve.
3. Project Management & Coordination:
   • Oversee the implementation of SEO campaigns, guiding internal teams and ensuring that all efforts are aligned with the client’s strategic objectives.
   • Manage cross-functional teams, ensuring timely delivery of SEO strategies, from keyword planning to reporting, while maintaining a high level of quality.
   • Use project management tools to track progress, deadlines, and client deliverables, ensuring that projects run smoothly.
4. Reporting & Insights:
   • Provide data-driven insights and high-level performance reports to clients, focusing on key SEO metrics such as visibility, traffic growth, and ROI.
   • Review and interpret SEO analytics and competitor analysis, presenting actionable recommendations and long-term strategies for improvement.
   • Lead monthly or quarterly strategic reviews with clients, ensuring they understand their SEO performance and upcoming plans.
5. Consultancy and Innovation:
   • Position yourself as a trusted advisor, offering tailored SEO solutions to meet the unique challenges of each client’s market and audience.
   • Continuously seek innovative approaches and tools to improve client results, from content strategies to technical enhancements.
   • Collaborate with C-level executives or marketing heads on aligning SEO with overall business objectives, ensuring maximum impact on digital growth.

The role of a Senior TA here at Central Ops is pretty much some-one who can find the diamond in the roughs out there in the industry to fit our organization needs. To be successful in this role, you should be someone who loves challenges and who loves to get noticed for closing a tough role with very tough requirements.

 What you will do:

• With the world as your platter, you will Identify and source top talents across multiple functions and job levels, including but not limited to Customer Experience, Business Intelligence, Project Management, Fraud Prevention, Risk Management, Finance, Sales, Customer Service, etc. (Management & Mass hiring)
• You will partner with hiring managers to identify key requirements for each requisition, target companies and target candidates to reach out to.
• You will present the preselected candidates to hiring managers with a supporting summary that’s like an elevator pitch to convince the hiring manager(candidate profile based on screening, phone interview and tests).
• You will own end to end recruitment process for each role assigned to you, which is not limited to sourcing, pre-screening, coordinating assessments & interviews, conduct reference checks, extend offer & maintain a relationship till the employee comes on-board. (Basically, your KPI here would be candidate experience)
• You will build and maintain a strong candidate pipeline through various channels by utilizing LinkedIn, specialized job boards, social networks, networking initiatives.
• You will track critical recruitment data, produce regular and ad-hoc metrics and reporting on recruiting activities.
• You will update and maintain accurate records in our applicant tracking system.
• You will get better at what you do every day as you are your own critic.

This position will support the strategic initiatives of the Organisational Development (OD) department by designing, implementing, and managing training programmes that enhance the skills, knowledge, and performance of employees. The role involves close collaboration with various departments to identify training needs, develop, implement, and monitor the learning & development of all employees to support the achievement of a performance-driven culture. Responsible for end-to-end training management and administration, with a focus on the facilitation of soft skills programmes.

1. Serve as an internal trainer to conduct soft skills and leadership development workshops to enhance the competencies and capabilities of all employees.
2. Conduct training needs analysis (TNA) to identify the training needs for all employees in meeting the behavioral competency gaps.
3. Design and develop training calendar, training programme outline, structure and recommend learning solutions to close performance gaps and increase business value.
4. Manage the overall training administration which includes training applications, HRDF claims, audit and etc.
5. Analyse and evaluate effectiveness of learning and development solutions mainly in the area of soft skills training.
6. Source and recommend training vendors and ensure sustainability of positive learning environment in delivering key learning objectives.
7. Assist in planning and managing the yearly budgeting process, provide guidance to staff in setting departmental budget and managing within the approved budget.
8. Develop, implement, and ensure the end-to-end effectiveness of Orientation Program for all new employees.
9. Work closely with relevant parties to drive e-learning initiatives.
10. Actively support organisational development activities in meeting company’s development objectives.

The key focus for the Senior Talent Acquisition Specialist (SME/Individual Contributor) is to lead the successful fulfillment of open requisitions with relevant hiring managers and to be the first point of contact for their hiring needs.

You will assist in driving best practices across the recruitment lifecycle and strive to be an ambassador for the Allegis Global Solutions brand at every interaction.

Your duties may include, but are not limited to:

• Undertaking end-to-end recruitment activities focusing on direct (passive/outbound/referrals) and active recruiting (inbound applications and database), and building relationships with your stakeholders, assuring a positive experience.
• Understanding the recruitment delivery process and carrying out activities accordingly to ensure that account KPIs are met.
• Communicating recruitment trends, market intelligence, and acting as a talent advisor and partner to hiring managers.
• Identifying and escalating risk or compliance issues.
• Managing requisitions through accurate documentation of all recruitment-related data and information as per current recruitment legislation and agreed client process at all times through the relevant ATS.
• Monitoring and analysing recruitment activity of designated business area for accurate volume forecasting.
• Coaching candidates on how to prepare for selection stages.
• Providing professional advice and open and honest feedback to candidates promptly, whilst ensuring a positive experience.

Billing Operations

Manage the media billing processes which involves,

• Co-coordinating with media planning teams on billing instructions
• Media plan actualization and reconciliation on monthly basis
• Update spots and remarks on Publicis’s proprietary billing platform based on actualized amount
• Generate proforma invoices for shared service team’s approval
• Resolving billing discrepancies with relevant stakeholders e.g. media vendors, media, finance and shared service teams
• Billing status monitoring and reporting
• Participate in finance WIP billing meetings to make sure Client's invoices get processed and meet billing timelines.

Other billing requirements include,

• Support requirements for onboarding of new suppliers
• Ensure 100% billing completion within three months of activity end date
• Resolve/respond to client billing queries

Media Buying (Offline and/or Online)

• The day-to-day media buying for the agency
• Deliver excellent master contract pricing through negotiation and relationships with media owners, wherever applicable
• Develop understanding of client business and role of online in delivering objectives ways of working from planning to getting approval and billing process
• Deliver added value opportunities across clients wherever possible
• Book all campaigns according to the brief (with confirmed media) and ensure financials are correct
• Monitor campaign delivery and reconcile any under deliveries
• Assist with auditing process across specific client base
• Follow through the closed job for invoicing process (incl. (proof of ads, supplier invoices, TV reporting, signed schedule)
• Constantly monitor performance and delivery of ad server and vendor reporting. 
• Monitor and report on clients’ expenditure update by campaign by media, if needed
• Keep track of clients’ media master contract fulfilments
• Prepare CI for all mediums and help Planners manage all material submission timelines
• Maintain co-ownership of WIP report with finance team, ensure that jobs are progressively reconciled and closed