Total 26 human resources manager job vacancies in Subang Jaya

Join JALEX GROUP OF COMPANIES, a leading organization specializing in interior fitout and construction. We are looking for an experienced Human Resource Manager to lead and enhance our HR strategies and operations.

Key Responsibilities:

• Develop and implement HR strategies aligned with business objectives.
• Oversee the entire employee lifecycle, including recruitment, onboarding, training, and retention.
• Manage employee relations, resolve workplace issues, and promote a positive work culture.
• Design and execute performance management and appraisal systems.
• Ensure compliance with employment laws and company policies.
• Plan and manage employee benefits, payroll, and HR budgets.
• Drive talent development, succession planning, and leadership programs.
• Collaborate with department heads to align HR practices with operational needs.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
• Minimum 10 years of experience in HR management or similar roles.
• Strong leadership, communication, and organizational skills.
• Knowledge of HR software, labour laws, and best practices.
• Proven ability to handle complex employee relations and drive HR projects.
• Conversant in written and spoken English, Chinese, and Mandarin.

How to Apply:

Send your resume and cover letter to chai@jalex.com.my with the subject “Human Resource Manager Application ”

Only shortlisted candidates will be contacted for an interview.

Be a part of JALEX GROUP OF COMPANIES and lead our people to success!

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities
• Allowances for continuing education

Job Responsibilities :

•⁠ ⁠Create competitive compensation packages, attractive benefits plans, and incentives aligned with industry standards.

•⁠ ⁠Create hiring plans for front-of-the-house and back-of-the-house staff

•⁠ ⁠Screen, interview and evaluate candidates

•⁠ ⁠Prepare job offers and employment contracts

•⁠ ⁠Calculate payroll considering overtime, holidays and evening shifts

•⁠ ⁠Plan attractive compensation and benefits packages to increase retention

•⁠ ⁠Manage payroll and keep updated records of payments

•⁠ ⁠Oversee employee attendance and working schedules including breaks, overtime and paid time off

•⁠ ⁠Schedule onboarding sessions and job-related trainings for all employees

•⁠ ⁠Track key recruiting metrics like turnover rates and source of hire

•⁠ ⁠Ensure our restaurant staff complies with health and safety regulations in the hospitality industry

Requirements and skills :

•⁠ ⁠Work experience as an HR junior / senior position, preferably in the hospitality industry

•⁠ ⁠Hands-on experience with recruiting for junior, senior, seasonal and part-time positions

•⁠ ⁠Good knowledge of regulations around flexible types of employment

• •⁠ ⁠Excellent people skills

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities :

•⁠ ⁠Create competitive compensation packages, attractive benefits plans, and incentives aligned with industry standards.

•⁠ ⁠Create hiring plans for front-of-the-house and back-of-the-house staff

•⁠ ⁠Screen, interview and evaluate candidates

•⁠ ⁠Prepare job offers and employment contracts

•⁠ ⁠Calculate payroll considering overtime, holidays and evening shifts

•⁠ ⁠Plan attractive compensation and benefits packages to increase retention

•⁠ ⁠Manage payroll and keep updated records of payments

•⁠ ⁠Oversee employee attendance and working schedules including breaks, overtime and paid time off

•⁠ ⁠Schedule onboarding sessions and job-related trainings for all employees

•⁠ ⁠Track key recruiting metrics like turnover rates and source of hire

•⁠ ⁠Ensure our restaurant staff complies with health and safety regulations in the hospitality industry

Requirements and skills :

•⁠ ⁠Work experience as an HR junior / senior position, preferably in the hospitality industry

•⁠ ⁠Hands-on experience with recruiting for junior, senior, seasonal and part-time positions

•⁠ ⁠Good knowledge of regulations around flexible types of employment

• •⁠ ⁠Excellent people skills

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

加入 JALEX GROUP OF COMPANIES，這是一個專門從事室內裝修和建築的領先組織。我們正在尋找一位經驗豐富的人力資源經理來領導和加強我們的人力資源策略和營運。

主要職責：

制定並實施與業務目標一致的人力資源策略。

監督整個員工生命週期，包括招募、入職、培訓和留任。

管理員工關係、解決工作場所問題並促進正向的工作文化。

設計並執行績效管理和評估系統。

確保遵守僱傭法和公司政策。

規劃和管理員工福利、薪資和人力資源預算。

推動人才發展、繼任計畫和領導力計畫。

與部門主管合作，使人力資源實務與營運需求保持一致。

資格：

人力資源、工商管理或相關領域學士學位（碩士優先）。

至少 10 年人力資源管理或類似職位經驗。

較強的領導、溝通及組織能力。

了解人力資源軟體、勞動法和最佳實務。

具有處理複雜員工關係和推動人力資源專案的能力。

如何申請：

將您的履歷和求職信發送至 chai@jalex.com.my，主題為“人力資源經理申請”

只有入圍的候選人才會被聯絡進行面試。

成為 JALEX 集團公司的一員，帶領我們的員工走向成功！

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 定期團隊活動
• 醫療保險
• 開放文化
• 個人發展機會
• 繼續教育津貼

工作職責：

•⁠ ⁠創建具有競爭力的薪酬方案、有吸引力的福利計劃以及符合行業標準的激勵措施。

•⁠ ⁠為前台和後台員工製定招聘計劃

•⁠ ⁠篩選、面試和評估候選人

•⁠ ⁠準備工作機會及僱傭合約

•⁠ ⁠計算薪資時考慮加班、假日和夜班

•⁠ ⁠規劃具吸引力的薪資福利方案以提高留任率

•⁠ ⁠管理薪資單並保留最新的付款記錄

•⁠ ⁠監督員工出勤和工作安排，包括休息、加班和帶薪休假

•⁠ ⁠為所有員工安排入職課程及與工作相關的培訓

•⁠ ⁠追蹤關鍵招募指標，例如離職率和招募來源

•⁠ ⁠確保我們的餐廳員工遵守飯店業的健康與安全法規

要求和技能：

•⁠ ⁠擔任人力資源初級/高級職位的工作經驗，最好是在酒店業

•⁠ ⁠擁有招聘初級、高級、季節性和兼職職位的實際經驗

•⁠ ⁠熟悉彈性就業類型的法規

• •⁠ ⁠優秀的人際溝通能力

津貼和福利

• 事假
• 開放文化
• 個人發展機會

Responsibilities:

• Draft, evaluate, negotiate and execute contracts.
• Develop and maintain supplier relationships by serving as a single point of contact for contractual matters.
• Oversee record keeping for all contract-related correspondence and documentation.
• Offer contract-related issue resolution, both internally and externally.
• Monitor and complete contract close-out, extension or renewal, as appropriate.
• Communicate contract-related information to all stakeholders.

Requirements:

• Proven experience as contract manager or relevant role.
• Outstanding organizational and leadership skills.
• Excellent communication and interpersonal abilities.
• Thorough knowledge of diverse business processes and strategy development.
• Good understanding of MS Office, databases and information systems.
• Possess at least Bachelor's Degree in Supply Chain Management, Logistics or Business Administration or relevant field; MSc/MA will be a plus.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Open culture
• Paid training and development
• Claim and Bonus

Responsibilities:

• Responsible for the delivery of media sales results.
• Work with agencies & clients to provide outdoor media solutions, develop new business.
• Serve as primary day-to-day liaison with agencies & clients and maintain positive ongoing relationships.
• Manage multiple campaigns simultaneously while interfacing with different internal and external contact

Requirements:

• Bachelor's degree or equivalent experience.
• Proven success in media sales & client management.
• Familiarity with sales performance metrics.
• Strong negotiation, presentation and communication skills.

Perks & Benefits

• Parking subsidy
• Central location
• Medical,Dental & Optical
• Personal leave
• Commission

Responsibilities:

Client Relationship Management

• • Establish relationships with clients’ Information Technology (IT) and business unit executives, acting as a trusted advisor to understand their issues, needs, and requirements.
  • Manage client satisfaction regarding IT service delivery, ensuring profit objectives are met.

Sales and Business Development

• • Lead business development initiatives to identify and secure new customers through proactive strategies.
  • Manage account portfolios, tracking and reporting on metrics, growth opportunities, and potential risks.
  • Drive maintenance sales opportunities, including post-warranty services.
  • Achieve sales targets and maintain strong customer relationships.
  • Engage with principals, partners, and suppliers in sales activities related to IT services.

Collaboration and Team Coordination: Work closely with internal teams such as Pre-Sales and Post-Sales to ensure timely and accurate delivery of solutions.

Market and Strategic Management

• • Monitor market conditions and recommend pricing and strategic market approaches.
  • Investigate customer complaints regarding quality, delivery, or service, recommending corrective measures.

Proposal and Contract Management: Prepare, present, negotiate, and finalize contracts, quotations, and proposals.

Issue Escalation and Problem Resolution: Act as the primary point of contact for escalated issues, ensuring timely resolution.

Post-Warranty and Maintenance Sales: Follow up on post-warranty opportunities to drive maintenance sales.

Requirements:

• Qualifications:
  • Diploma or Bachelor’s Degree in Computer Science, Information Technology, or equivalent.
  • Professional certifications (e.g., Microsoft or CompTIA) are preferred.
• Experience:
  • Minimum 3 years of experience in IT roles, with hands-on exposure to HP products, including TechPulse and Teradici.
  • Demonstrated expertise in SOE design and network image deployment.
• Skills:
  • Proficiency in English (written and spoken); additional language skills are advantageous.
  • Strong documentation and proposal writing skills.
  • Excellent interpersonal and communication skills with stakeholders at all levels.

Ability to work independently under tight schedules and meet stringent deadlines

Perks & Benefits

• Employee equity
• Commission and bonus
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Open culture
• Paid training and development

Responsibilities:

• Responsible for the delivery of media sales results.
• Work with agencies & clients to provide outdoor media solutions, develop new business.
• Serve as primary day-to-day liaison with agencies & clients and maintain positive ongoing relationships.
• Manage multiple campaigns simultaneously while interfacing with different internal and external contact

Requirements:

• Bachelor's degree or equivalent experience.
• Proven success in media sales & client management.
• Familiarity with sales performance metrics.
• Strong negotiation, presentation and communication skills.

Perks & Benefits

• Parking subsidy
• Central location
• Medical,Dental & Optical
• Personal leave
• Commission

Qualifications & experience

• Currently pursuing or recently completed a degree in Marketing, Business, E-commerce, or a related field.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organisational skills.

Tasks & responsibilities

• Assist in managing and updating product listings in the e-commerce platforms, ensuring accuracy in product descriptions, pricing and inventory level.
• Assist with the processing of online orders, including order tracking, customer communication, and coordinating with the warehouse team.
• Provide assistance to the customer service by responding to inquiries, resolving issues, and ensuring a positive customer experience.
• Work closely with cross-functional teams, including marketing, design, and logistics, to ensure a cohesive and efficient e-commerce operation.

Perks & Benefits

• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Open culture
• Personal development opportunities

資格和經驗

• 目前正在攻讀或最近完成了行銷、商業、電子商務或相關領域的學位。
• 能夠獨立工作並作為團隊的一部分。
• 注重細節，具有較強的組織能力。

任務和職責

• 協助管理和更新電子商務平台中的產品列表，確保產品描述、定價和庫存水準的準確性。
• 協助處理線上訂單，包括訂單追蹤、客戶溝通以及與倉庫團隊的協調。
• 透過回覆詢問、解決問題並確保積極的客戶體驗，為客戶服務提供協助。
• 與跨職能團隊（包括行銷、設計和物流）密切合作，確保電子商務營運的凝聚力和高效性。

津貼和福利

• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 開放文化
• 個人發展機會

我們是企業諮詢、企業融資和策略諮詢的專家。我們為與會計、審計和法律行業的專業公司的合作關係感到自豪。

公司財務部自2007年以來一直積極參與破產實踐，而我們的合夥人在破產實踐方面擁有超過15年的經驗。我們致力於幫助企業渡過財務困境並進行重組以實現未來的成功。

我們正在尋找對破產實踐充滿熱情、技術精湛的法律主管加入我們充滿活力的團隊。

職責：

1. 監督和管理破產案件，包括清算、破產和管理。
2. 準備信件、報告和簡報並參加法定會議
3. 處理清算和/或接管公司的現金簿和帳戶的行政和管理
4. 進行公司搜尋並向 SSM 提交文件/表格
5. 進行財務分析以評估陷入困境的公司的財務狀況。
6. 確保處於清算和/或接管狀態的公司遵守法律程序和道德標準—廣告、公報、與破產部門聯絡等
7. 與債權人、債務人和其他利害關係人聯絡，協商並解決財務問題。
8. 為法庭訴訟和債權人會議準備全面的報告和文件。

要求：

1. 法學學士學位。
2. 至少 3 年企業復甦和破產實務經驗。
3. 對公司法、商業交易、併購、合約法、監管合規和公司治理原則有深入的了解。
4. 熟悉SSM、LHDN、破產合規、會計準則、稅法和備案程序。
5. 出色的報告寫作技巧，能夠創建清晰、簡潔且內容豐富的文件。
6. 能夠管理多個案件並在緊迫的期限內完成任務。
7. 需要時可以出差
8. 能夠獨立工作，具備團隊合作精神，注重細節

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通

We are specialists in corporate advisory, corporate financing, and strategic advisory. We are proud of our affiliations with professional firms from the Accounting, Audit & Legal industry.

The Department of Corporate Finance has been actively involved in insolvency practice since 2007, while our Partners have over 15 years of practice in insolvency. We are dedicated to helping businesses navigate financial distress and restructure for future success.

We are looking for skilled Legal Executives with a passion for Insolvency Practice to join our dynamic team.

Responsibilities:

1. Oversee and manage insolvency cases, including liquidation, bankruptcy, and administration.
2. Prepare correspondences, reports, and presentations and attend to statutory meetings
3. Handling administrative and management of cash books and accounts of companies under liquidation and/or receivership
4. Conducting company searches and lodgements of documents/forms with SSM
5. Conduct financial analysis to evaluate the financial health of distressed companies.
6. Ensure compliance of legal formalities and ethical standards are adhered to with regards to companies under liquidation and/or receivership—advertisements, gazettes, liaising with insolvency department, etc
7. Liaise with creditors, debtors, and other stakeholders to negotiate and resolve financial issues.
8. Prepare comprehensive reports and documentation for court proceedings and creditor meetings.

Requirements:

1. Bachelor's degree in Law.
2. At least 3 years of experience in corporate recovery & insolvency practice.
3. In-depth knowledge of corporate law, commercial transactions, mergers and acquisitions, contract law, regulatory compliance, and corporate governance principles.
4. Familiar with SSM, LHDN, insolvency compliance, accounting standards, tax laws, and filing procedures.
5. Exceptional report writing skills, with the ability to create clear, concise, and informative documents.
6. Ability to manage multiple cases and meet tight deadlines.
7. Able to travel when required
8. Ability to work independently and is a collaborative team player with attention to detail

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

About the job

IKEA Malaysia is seeking a passionate Human Resource Manager who play a pivotal role in translating Ikano Retail’s global people strategy into actionable plans that drive business success and elevate the co-worker experience, working closely with the Retail Manager to ensure that HR strategies are effectively implemented and aligned with business priorities, collaborate with Store HR Managers to drive impactful people initiatives across IKEA Malaysia stores, ensuring alignment with the overall strategy while adapting to local needs.

Your assignment

• Develop and implement a forward-looking Country People Strategy that aligns with business goals, drives organizational transformation, and ensures market leadership.
• Work closely with the global HR team to design and implement strategic initiatives across key areas, including Rewards & Benefits, Talent & Organizational Development and Co-worker Experience.
• Drive the HR agenda for IKEA Malaysia stores in close collaboration with Store HR Managers, ensuring the seamless execution of the people cycle, HR initiatives, and action plans.
• Collaborate with cross-functional teams to integrate HR strategies into broader business operations, ensuring alignment and synergy in achieving business objectives.
• Establish and maintain a compelling EVP that positions IKEA as the employer of choice in Malaysia’s retail market, ensuring our brand resonates with top talent.
• Lead the design and implementation of innovative talent strategies.
• Build and sustain a high-performance culture through a strong performance management framework and learning and development programs.
• Ensure compliance with Malaysian labor laws, Ikano Retail policies, and HR standards.
• Lead the charge on Diversity, Equity, and Inclusion (DEI), embedding these principles across all people and business operations.
• Contribute to the development of the HR team by sharing innovative HR practices and insights gained from the Malaysian market, strengthening the organization’s collective knowledge.
• Serve as a trusted advisor and strategic partner to the Retail Manager, IKEA Malaysia, and the Malaysia Management Team, providing insights and recommendations that drive business success.
• Lead change management initiatives to ensure smooth transitions during restructuring, market expansions, or operational changes.
• Utilize HR technology and data analytics to optimize decision-making, improve workforce efficiency, and measure the success of HR initiatives.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

This role focuses to perform the HR services-related tasks (eg. HR administrative, recruitment, learning/training development, HR service desk etc.) in timely manner. Candidate should be able to think out of the box and challenge the existing process to ensure continuous improvement.

• Establish a strong rapport with hiring managers to understand their strategic staffing needs and fill vacancies in a timely manner.
• Work with hiring managers to develop job descriptions and requirements, post advertisements in a variety of job platforms
• Review online applications, evaluate qualifications of both internal and external candidates, conduct interviews to analyse candidate experience and fit, coordinate pre-employment tests as needed, verifying references.
• Manage candidate interview results and selection decision with hiring manager. Provide candidates feedback on interview results as appropriate.
• Complete reference check and background checks on selected candidates, as requested.
• Liaise between new hires and human resources, ensuring submission of all documentation required.
• Be proactive, think strategically, and network early in search of stellar candidates for all positions.
• Recommend system improvements to current recruitment processes to ensure streamlined, cost effective, high quality services are provided to hiring managers.
• Track applicant flow, maintain pipeline of qualified candidates for future consideration, help collect and analyse recruitment data.
• Build and maintain database of qualified professionals to rapidly respond to talent management needs.
• Represent Bjak with professionalism, enthusiasm and energy to sell the organization to prospective candidates.
• Conduct informational interviews with potential candidates. Solicit and prioritize internal referrals.
• Proactive use of social media, Facebook, Linkedin etc.

• Bachelor's degree or relevant experience HR Certification, ideally Bachelor’s Degree in Human Resources/Business/Social Sciences/Psychology field
• Bi-lingual proficiency in Bahasa Malaysia and English
• Quality driven – in communications and all system transactions
• 5+ years' experience in Human Resources
• Strong recruiting and demonstrated ability to improve talent acquisition strategies
• Demonstrated expertise training managers and employees
• Strong organizational, critical thinking and communications skills
• Attention to detail and good judgement

At Bjak, we offer the opportunity to be part of a fast-growing company at the forefront of innovation in financial services. As the Marketing Manager – Malaysia, you will play a key role in driving the success of our Malaysian operations while working in a dynamic, supportive, and collaborative environment.

Joining Bjak offers:

• The chance to make an immediate impact on Bjak’s success in Malaysia.
• A creative and flexible work environment that encourages innovation.
• Competitive compensation, benefits, and opportunities for professional growth.

Tasks : 

• Support in social media branding initiatives, promoting Bosch as an employer
• Development of social media content and impactful presentation in line with Bosch corporate design schemes
• Coordination of events for employer engagement and branding
• Assist in survey preparation & data analysis by using Statistical techniques for C/HRR project.
• Support HR Generalist topic and General Department Administrative Task 

Projects : 

• Support C/HRR on overall Country HR topics including but not limited to establishment of people acquisition campus at Bosch
• Vetting of job advertisement content to improve quality and company image
• Support in HR communications platform improvement initiatives
• Assist with HR Department process improvement projects
• Policy and process improvement 

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Join us on this exciting journey as we expand our operations in Malaysia. We're looking for dynamic individuals who share our vision and want to contribute to the next chapter of Bjak's success.

About The Role

We are in search of an accomplished Product Manager with a fervor for crafting customer-centric products. Join our dynamic and fast-paced environment, collaborating with cross-functional teams to conceive, create and launch products that align with the company's vision and strategy.

Key Responsibilities:

• Cultivate a profound understanding of the customer experience, identifying product gaps and devising innovative solutions to bolster market share, enhance customer journey and fuel growth.
• Garner support for the product vision internally and externally, cultivating strong relationships with key partners.
• Formulate pricing and positioning strategies for products.
• Translate the product strategy into meticulous requirements and prototypes.
• Prioritize and define product activities, considering their impact on the business and customers.
• Collaborate closely with engineering teams to ensure swift time-to-market and resource optimization.
• Spearhead product launches, coordinating efforts with the public relations team, executives, fellow product management colleagues.
• Assess promotional plans to ensure alignment with the product line strategy and effective message conveyance.
• Champion the product, serving as its evangelist to heighten awareness and comprehension.
• Represent the company by engaging with customers, seeking feedback on company products and services.

• Demonstrated experience in product management or as an associate product manager.
• A proven track record of successfully managing all facets of a product's lifecycle.
• Proficiency in devising product and marketing strategies, with an adeptness in articulating recommendations to executive leadership.
• A solid technical background with hands-on experience or comprehension of software development and web technologies.
• Exceptional problem-solving abilities, coupled with a willingness to dive into tasks.
• Proficiency in collaborating with cross-functional teams within a matrix organizational structure.
• Superb written and verbal communication skills.
• Preferably, an MS/BS degree in Computer Science, Engineering, or a related field.

At Bjak, we offer the opportunity to be part of a fast-growing company at the forefront of innovation in financial services. As the Product Manager, you will play a key role in driving the success of our operations while working in a dynamic, supportive, and collaborative environment.

Joining Bjak offers:

• The chance to make an immediate impact on Bjak’s success in Malaysia.
• A creative and flexible work environment that encourages innovation.
• Competitive compensation, benefits, and opportunities for professional growth.

• Lead the Operations & Maintenance (O&M) aspects of the Interconnection Facility (IF) for Utility-Scale Solar projects.
• Design and implement an effective maintenance plan on medium and high voltage systems as well as related power quality/telecontrol/telemetering/ICT system.
• Present O&M perspective in reviewing relay protection scheme and control design during construction and operation phase.
• Serve as an expert on transmission-related market design and regulatory issues, monitor key developments, and provide recommendations in these areas.
• Setup and lead a technical team consist of engineer and chargeman to respond to electrical breakdown at Interconnection Facility (IF) while ensuring compliance on Service Level Agreement.
• Communicate effectively with authorities, engineering consultants, competent persons, contractors, vendors and clients during projects phase and service warranty period.
• Develop maintenance procedures related to 6.6kV up to 132kV equipment while ensuring compliance with Health, Safety, and Environment legislation.
• Review project technical information and installation quality prior to Defect Liability Period and service warranty.
• Verify all the maintenance outcomes performed by technicians and contractors. Ensure that the countermeasures applied are in accordance with the standards, procedures and specifications allowed.
• Gather information on design failure, installations quality, or materials quality issue, and provide constructive feedback to Project Management team for future improvements.

• Possess at least 7 years of working experience in the development or operation of Interconnection Facility (IF) up to 132kV.
• Possess a Bachelor's Degree in Electrical Engineering or equivalent, or
• Certified competent person by Suruhanjaya Tenaga in 33kV or 132kV discipline.
• Expert in protection co-ordination studies and configuration of major relay brands approved for by TNB for Utility-Scale Solar Interconnection Facility.
• Experience with commissioning SAT/FAT activities including secondary injection test.
• Experience in secondary and primary designs of medium and high voltage equipment, including protection, metering, automation, power quality, and ICT.
• Excellent analytical, problem solving and decision-making skills.
• Customer oriented, independent, and good interpersonal skills.
• Good in communication, and excellent verbal and written in Bahasa Malaysia and English.
• Able to work on weekend and public holiday if required.
• Possess valid driving license D, and able to travel to remote areas.

NIQ Customer Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

Responsibilities

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement regularly, and share with respective teams for improvement.

Reporting to Head of Sales Excellence of Region AA, you will play an important role of providing the analysis on how we can make our distribution in the market becomes more effective and efficient. You will need to come up with a model and framework on how we want to expand our distribution in the region that can support our long-term growth target.

The distribution framework must support our country sales organizations across Asia, Middle East and Africa in engaging with our customers, which based on strategic partnerships, supported by data you developed our performance-based distribution partnerships.

The responsibility of this role will be as below :

• Analyse sales data in the region Asia, Middle East and Africa on channel mix and provide recommendations to optimize our go to market approach for the region.
• Develop overall go to market approach for the region based on the analysis above.
• Define leading measures and KPIs to the approach and framework.
• Monitor the progress of the approach and make necessary actions to make sure the approach is working.
• Work closely with cross function team, include commercial team (sales and marketing) in both the region and countries, legal and compliance team.

Bjak is dedicated to providing access to affordable and sustainable financial services for people across ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Through our flagship platform, Bjak.com, we help millions of people find insurance policies that offer the best value and coverage tailored to their needs.

Our commitment to innovation is driven by our investments in cutting-edge technologies such as Custom API, blockchain, trading systems, and data science. This enables us to make financial services more accessible, transparent, and easy to understand—services that were once out of reach for many.

At Bjak, we excel at navigating complex regulatory landscapes and have developed some of the most innovative financial products globally. We're on a mission to transform how people in ASEAN engage with financial services.

Job Summary

We are seeking a proactive and hands-on Customer Experience & Admin Operations Manager/Team Lead to oversee and streamline our customer service and administrative functions. This role requires someone with a strong "can-do" attitude, who is not only capable of leading a team but also comfortable rolling up their sleeves to get involved in daily tasks when needed. The ideal candidate will be detail-oriented, proficient in Excel for reporting and analysis, and passionate about improving both customer experiences and operational efficiency.

Key Responsibilities:

Customer Experience Management:

• Lead and manage the customer service team to provide high-quality support and engagement.
• Develop and implement customer service strategies that drive satisfaction and loyalty.
• Actively handle customer queries and issues when needed, especially during peak times or escalations.
• Monitor and analyze customer feedback to identify areas for improvement.
• Develop and enforce service level agreements (SLAs) and key performance indicators (KPIs) for the team.
• Resolve escalated customer issues promptly and professionally.
• Train and mentor team members to deliver exceptional service.

Admin Operations Management:

• Oversee day-to-day administrative operations, including office management, record keeping, and inventory control.
• Be hands-on with administrative tasks when required, such as managing office supplies, preparing reports, or organizing company documents.
• Implement and refine administrative processes to ensure operational efficiency.
• Coordinate with cross-functional teams to manage office supplies, equipment, and contracts.
• Ensure compliance with company policies and procedures in all administrative activities.
• Prepare reports and presentations on operational metrics for management.
• Support the finance and HR departments with administrative tasks, as needed.
  

Team Leadership:

• Manage and motivate a team of customer service and administrative staff, fostering a positive and collaborative work environment.
• Set team goals, conduct performance evaluations, and provide ongoing feedback.
• Identify training needs and facilitate skill development for the team.
• Create and manage team schedules, ensuring adequate coverage for customer service and administrative tasks.
• Step in and provide direct support during peak periods or in case of staff shortages.

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Proven experience (5+ years) in customer service, administration, or operations roles, with at least 2 years in a leadership capacity.
• Strong leadership and people management skills, with a "doer" or "can-do" attitude and the ability to take a hands-on approach when necessary.
• Proficiency in Microsoft Excel for data analysis, reporting, and operational metrics.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• High level of attention to detail and organizational skills.

Preferred Quality:

• Experience in process improvement and operational efficiency initiatives.
• Familiarity with data analysis and reporting tools.
• Experience working within a startup or fast-growing company environment.

At our company, we believe in fostering an environment where you can thrive. Our benefits package includes:

• Competitive salary
• Hybrid work arrangement
• Flexible working hours
• Casual work attire
• Comprehensive medical, dental and vision benefit
• Strong learning and development plans for your career growth
• International work environment and flat organization

This position will be responsible for delighting clients around Asia Pacific through delivering retail measurement insights and analysis.

Main responsibilities include:

• Delight client stakeholders through retail measurement and consumer panel insights for a regional headquarter of a global client
• To help drive positive Net Promoter Score across the APAC region and HQ for the client
• Partner with the local NIQ market teams to elevate the customer engagement
• Contribute to regional industry and strategic thought leadership
• Collaborate on transforming the client experience with more efficiency of insights through Discover and embracing the NielsenIQ Service Model
• Support Account Development to identify revenue leads to help drive further growth

• Responsible for an annual revenue target to be executed / developed through new business in the year.  
• Work together with Vertical Leaders / Customer Success Teams and independently identifying and addressing client’s business issue or project brief, with the support from the technical teams proposing the right & relevant solution (i.e. type of consumer study, data collection approach, research design, timeline and investment). This includes developing & presenting the proposed solution to clients.  
• Take lead on proactive client engagement, identifying the right decision makers within the targeted companies and maintain a relationship with prospective clients with the aim to become a trusted advisor, thus gaining more business opportunities.  
• Maintain an accurate and up to date knowledge on research techniques and applications; eager to learn about value added analysis to properly answer client’s key research objectives.   
• Demonstrate willingness and ability to think about the client's business and take concrete steps towards building knowledge about a key industry vertical and also Consumer Insights Solution.  
• Ensure the vertical leaders and customer success teams have a full understanding of the prospective client’s requirements to ensure we deliver quality outputs and achieve high CSAT results  
• Ensure the right costing and margin of all out going proposals 
• Support in Marcoms and create email campaigns via Sales Loft 
• Full compliance with our costing, leads, pipeline and revenue systems in timely manner 

• Lead a team of 3 - 5 analysts to deliver consistent and high-quality actionable insight   
• Build and maintain strong relationships with senior client stakeholders  
• Coach, develop and inspire team to develop careers and drive innovative approaches to client briefs  
• Manage internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NIQ-GFK CMI can offer.   
• Proactively share and exchange best practice and industry knowledge across NIQ-GFK internal teams  
• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
• Entrusted to deliver flawless research and analytics to our clients. 
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue 
• Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.    

• Coordinate and manage all tenant fit-out and reinstatement between internal and external parties.
• Monitor and review submission of tenant design for full compliance with IPC Shopping Centre’s standard on design guideline, local legislation requirement and Ikano risk requirement, while adhering to fit-out schedule.
• Close liaison with leasing and facilities management on new tenant as well as tenant’s change request.
• Review and manage continuous improvement with respect to Standard Operating Procedure (SOP) i.e. Fit-Out Manual, relevant forms / checklist.
• Incumbent is to be fully accountable on all aspects of tenants’ fit-out works (from receiving of update from leasing, design submission until renovation work at site) while adhering to accomplishing within the stipulated challenging timeline.
• Responsible for fit-out gap finding and remedy closure amid pre-opening inspection.
• Sourcing of quotation, preparation of purchase order and invoice submission to Finance for ad-hoc works which are related to landlord provision.
• To keep up-to-date filing of fit-out related matters.
• Handling of contractor work permit approval, documentation and filing.
• Key person representative of the company on fit-out related matters between the company and the tenant.
• Other ad-hoc assignment as required.