Total 21 Manager human resource business partner job vacancies in selangor

Role Description

This is a full-time on-site role for a HR Manager. The HR Manager will be responsible for

managing and overseeing the full spectrum of human resources and administration

operations, and ensuring compliance with employment regulations.

Responsibilities:

• To manage all full spectrum of HR & admin related activities including payroll, recruitment, compensation, career development, performance, management, training, personnel affairs policies and etc.
• To manage and review the overall recruitment process through effective manpower planning and recruiting strategies.
• To plan, implement and monitor HR systems including employees’ attendance, medical leave, annual leave, absenteeism and others
• To handle employee counselling, grievance and disciplinary matters.
• To monitor HR policies & procedures and ensure that they are implemented and enforced in accordance to HR policies and operations.
• To maintain online HR systems and processes
• Manage other office administrative functions

Qualifications:

• Possesses a Bachelor's Degree in Human Resources Management, Business studies, Administration/Management or equivalent.
• Minimum 5 years’ experience in HR or equivalent.
• Well-versed in domestic labour legislation and familiar with HR practices and procedures.
• Knowledge and experience in regional (countries in ASEAN) is an advantage.
• Good understanding of Employment Act 1955 and other employment regulations.
• Proactive and able to work under tight deadlines.
• Strong communication, analytical, problem solving and leadership skills
• Well organized and able to handle multiple tasks in systematic manner
• Proficiency in English, Malay and Mandarin
• Strong belief in confidentiality and best interest to Company policy.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal leave
• Fitness membership

Key Responsibilities:

• Design and execute a plan to build an effective and scalable HR team that caters to the company’s growing needs.
• Lead and manage the HR team, setting clear goals and KPIs for team performance.
• Develop and implement recruitment strategies to attract top talent. Manage the end-to-end recruitment process, from job postings to onboarding. 
• Involve in preparation of forecast manpower planning, budget & training.
• Responsible in HR aspects are in place for talent, training & development plan, succession in planning.
• Experience in recruiting foreign nationals will be an added advantage.
• Provide guidance and support to the HR team in handling workplace issues, employee grievances, and disciplinary actions.
• Lead the performance appraisal process across all departments, ensuring the HR team facilitates timely and constructive feedback sessions.
• Regularly update company policies and ensure HR procedures are legally compliant and aligned with business goals.
• Ensure the HR team effectively manages compensation reviews, benefits administration, and payroll processes.
• Collaborate with senior management to develop and implement HR strategies that align with the company’s overall business plan.

Qualifications and Experience

• Bachelor’s degree in Human Resource Management, Business Administration, or related field.
• Minimum 3-5 years of HR Manager experience, preferably in the PLC.
• Strong experience in employee relations, recruitment, payroll, performance management, and HR operations.
• Proficient in English, Chinese, Malay
• In-depth knowledge of Malaysian labour laws & IR and HR best practices.
• Proven leadership and people management skills.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal leave

主要職責：

• 設計並執行計劃，建立一支有效且可擴展的人力資源團隊，以滿足公司不斷增長的需求。
• 領導和管理人力資源團隊，為團隊績效設定明確的目標和關鍵績效指標。
• 制定並實施招募策略以吸引頂尖人才。管理從職缺發佈到入職的端到端招募流程。
• 參與預測人力規劃、預算和培訓的準備。
• 負責人力資源方面的人才、培訓和發展計劃、繼任計劃。
• 招募外國人的經驗將是一個額外的優勢。
• 為人力資源團隊處理工作場所問題、員工申訴和紀律處分提供指導和支援。
• 領導所有部門的績效評估流程，確保人力資源團隊促進及時且有建設性的回饋會議。
• 定期更新公司政策並確保人力資源程序合法合規並與業務目標保持一致。
• 確保人力資源團隊有效管理薪資審查、福利管理和薪資流程。
• 與高階管理層合作，制定和實施與公司整體業務計劃一致的人力資源策略。

資格和經驗

• 人力資源管理、工商管理或相關領域的學士學位。
• 至少 3-5 年人力資源經理經驗，最好是在 PLC 領域。
• 在員工關係、招募、薪資、績效管理和人力資源營運方面擁有豐富的經驗。
• 精通英語、華語、馬來語
• 深入了解馬來西亞勞動法以及投資者關係和人力資源最佳實踐。
• 久經考驗的領導力和人員管理技能。

津貼和福利

• 附近的公共交通
• 醫療保險
• 事假

Join JALEX GROUP OF COMPANIES, a leading organization specializing in interior fitout and construction. We are looking for an experienced Human Resource Manager to lead and enhance our HR strategies and operations.

Key Responsibilities:

• Develop and implement HR strategies aligned with business objectives.
• Oversee the entire employee lifecycle, including recruitment, onboarding, training, and retention.
• Manage employee relations, resolve workplace issues, and promote a positive work culture.
• Design and execute performance management and appraisal systems.
• Ensure compliance with employment laws and company policies.
• Plan and manage employee benefits, payroll, and HR budgets.
• Drive talent development, succession planning, and leadership programs.
• Collaborate with department heads to align HR practices with operational needs.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
• Minimum 10 years of experience in HR management or similar roles.
• Strong leadership, communication, and organizational skills.
• Knowledge of HR software, labour laws, and best practices.
• Proven ability to handle complex employee relations and drive HR projects.
• Conversant in written and spoken English, Chinese, and Mandarin.

How to Apply:

Send your resume and cover letter to chai@jalex.com.my with the subject “Human Resource Manager Application ”

Only shortlisted candidates will be contacted for an interview.

Be a part of JALEX GROUP OF COMPANIES and lead our people to success!

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities
• Allowances for continuing education

加入 JALEX GROUP OF COMPANIES，這是一個專門從事室內裝修和建築的領先組織。我們正在尋找一位經驗豐富的人力資源經理來領導和加強我們的人力資源策略和營運。

主要職責：

制定並實施與業務目標一致的人力資源策略。

監督整個員工生命週期，包括招募、入職、培訓和留任。

管理員工關係、解決工作場所問題並促進正向的工作文化。

設計並執行績效管理和評估系統。

確保遵守僱傭法和公司政策。

規劃和管理員工福利、薪資和人力資源預算。

推動人才發展、繼任計畫和領導力計畫。

與部門主管合作，使人力資源實務與營運需求保持一致。

資格：

人力資源、工商管理或相關領域學士學位（碩士優先）。

至少 10 年人力資源管理或類似職位經驗。

較強的領導、溝通及組織能力。

了解人力資源軟體、勞動法和最佳實務。

具有處理複雜員工關係和推動人力資源專案的能力。

如何申請：

將您的履歷和求職信發送至 chai@jalex.com.my，主題為“人力資源經理申請”

只有入圍的候選人才會被聯絡進行面試。

成為 JALEX 集團公司的一員，帶領我們的員工走向成功！

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 定期團隊活動
• 醫療保險
• 開放文化
• 個人發展機會
• 繼續教育津貼

Job Description:

• Responsible for achieving the stipulated sales target.
• Actively seek out new sales opportunities by identifying and targeting potential customers. This involves researching industries, markets, and leads to find new prospects.
• Actively seek out and generate leads through various means such as cold calling, email campaigns, networking events, and referrals.
• Create and deliver persuasive sales presentations and proposals to potential customers.
• Build and maintain strong relationships with existing/new clients to understand their evolving needs, address concerns, and ensure client satisfaction to secure repeat business.
• Develop a deep understanding of the logistics solutions and services provided by Company.
• Collaborate with clients to design tailored logistics solutions that align with their specific requirements and business objectives.
• Negotiate pricing, contracts, and terms with clients to secure profitable and mutually beneficial agreements.
• Stay informed about logistics industry trends, competitive services, and market conditions.
• Stay updated on industry regulations and compliance requirements.
• Work closely with cross-functional teams in the Company, such as operations and customer service, to ensure the successful execution of contracts and customer satisfaction.

Qualifications, Skills and Experience:

• Tertiary qualifications with minimum 5 years' sales experience in Logistics.
• Effective verbal and written communications in English and interpersonal skills. Ability to communicate with clients, carriers, other forwarders, vendors.
• Ability to research identifies, tackle, grow and close business opportunities ensuring the needed support from product and operations.
• Results-driven, proactive, and able to work both independently and as part of a team.
• Great negotiation, consultative and relationship management skills.
• Ability to manage priorities, be organized, methodical and deal well under pressure.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Open culture
• Paid training and development

Responsibilities:

• Maintain strong relationships with customers, fostering loyalty and long-term partnerships.
• Proficient knowledge and experience in managing imports and exports operations.
• Take the lead in engaging with managing strategic customer interfaces.
• Facilitate communication and collaboration with carrier contacts and monitoring on the performance of carriers.
• Develop, implement, and continuously enhance ocean import/export operational procedures.
• Map company process flows and continuously review to identify efficiency gains.
• Establish and manage relationships with origin counterparts and destination partners.
• Strategically grow a network, lead negotiation of rates and contracts with ocean carriers.
• Help resolve issues with steamship lines, ports and container freight stations, and carriers.
• Stay current with developments and changes in applicable laws, regulations and other government requirements.
• Oversee compliance with applicable regulations, other government requirements and filings, and company standards.

Skills required:

• The candidate should have at least a Diploma or Bachelor’s Degree, preferably in Business Management, Marketing, Supply Chain Management, and/or Logistics.
• A minimum of 5 years of experience in the Ocean freight forwarding industry, with at least 3-4 years in a managerial role, is required for this position.
• The candidate should possess an operational and commercial excellence mindset.
• Strong industry knowledge, understanding of market trends, and logistics requirements are essential.
• The candidate should be results-oriented and have the drive to grow an international freight forwarding business.
• Self-starting and hands-on problem-solving skills are required.
• Excellent communication skills are necessary, with the ability to interact effectively with individuals from diverse cultures.
• Applicant must be eligible to work in Malaysia legally

Our benefits

• On job training
• 5-days work
• We offer a competitive remuneration package which includes allowance and attractive incentive for successful candidate.

Job Summary:

The Sales & Project Management Manager is responsible for maintaining and driving sales growth while managing and executing projects that align with business objectives. This role requires a strategic thinker with a strong understanding of sales processes and excellent project management skills to ensure the successful delivery of initiatives that boost revenue and client satisfaction.

Key Responsibilities:

Sales Management:

1. Identify and pursue new business opportunities to meet and exceed sales targets.

2. Develop and maintain relationships with key clients, understanding their needs and providing tailored solutions.

3. Prepare and present sales proposals, negotiate deals, and close deals.

4. Monitor market trends and competitor activities to identify potential growth opportunities.

5. Collaborate with the marketing team to develop sales campaigns that drive customer engagement and conversions.

Project Management:

1. Plan, execute, and oversee projects from concept to completion, ensuring alignment with company goals.

2. Define project scope, objectives, and deliverables in collaboration with stakeholders.

3. Develop and manage project timelines, budgets, and resources.

4. Coordinate with cross-functional teams, including sales, sourcing & purchasing, operations, to ensure seamless project execution.

5. Track project progress, identify risks, and implement corrective actions as needed.

Client Relationship Management:

1. Serve as the primary point of contact for clients during the project lifecycle, ensuring their needs are met and expectations are managed.

2. Conduct regular check-ins with clients to provide updates, gather feedback, and ensure satisfaction.

3. Handle client inquiries, complaints, and issues promptly and professionally.

Reporting & Analysis:

1. Monitor sales performance metrics and generate regular reports for management.

2. Analyze project outcomes and sales data to identify areas for improvement.

3. Provide insights and recommendations based on data analysis to optimize future sales strategies and project management practices.

Team Collaboration:

1. Work closely with the sales, marketing, operations, sourcing & purchasing to share insights, strategies, and best practices.

2. Participate in team meetings, providing updates on sales progress and project status.

3. Assist in training and mentoring junior staff as needed.

Qualifications:

Education: Diploma Or Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.

Experience: 4-5 years of experience in sales, project management, or a related role.

Skills:

1. Strong sales acumen with a proven track record of meeting or exceeding sales targets.

2. Excellent project management skills, including the ability to manage multiple projects simultaneously.

3. Strong communication and negotiation skills.

4. Language Proficiency: Fluent in English, Mandarin & Malay.

5. Possesed own transport, willing to travel with valid.

6. Preferably worked in related agency of fast moving goods marketing, event, advertising, consultating company of similar industry.

7. Personal Attributes: Self-driven, highly organized, with strong attention to detail and the ability to work under pressure.

*Preferred Language of English and Mandarin

What We Offer:

1. Competitive salary and benefits package.

2. Opportunity to work on exciting projects with top-tier clients.

3. Creative and collaborative work environment.

4. Professional development and growth opportunities.

Join us at Tisen Group and bring your creativity to life with impactful design solutions!

Responsibilities:

• Understanding clients financial needs & goals.
• Responsible for delivery wealth planning services.
• Helping clients in risk management.
• Build strong relationships to retain existing clients.

Requirements:

• Bachelor Degree / Diploma.
• Fresh graduate encourage to apply, training will be provided.
• Age 25 - 45 years old.
• Proficiency in MS Office.
• Self - motivated & goal oriented.
• Ability to work independently & as a part of a team.
• Good ethics, with a customer-oriented attitude.
• Outstanding communication skills, with the ability to foster long-term relationships.

Perks & Benefits

• Commission and bonus
• Retirement bonus
• Flexible working hours
• Regular team activities
• Incentive trips
• Career advancement & personal development opportunities

職責：

• 與客戶保持牢固的關係，培養忠誠度和長期合作關係。
• 擁有管理進出口業務的熟練知識和經驗。
• 率先參與管理策略客戶介面。
• 促進與承運商聯絡人的溝通和協作，並監控承運商的績效。
• 制定、實施並持續改善海洋進出口操作程序。
• 繪製公司流程並不斷審查以確定效率提升。
• 建立並管理與始發地同行和目的地合作夥伴的關係。
• 策略性地發展網絡，主導與海運承運人的費率和合約談判。
• 幫助解決輪船公司、港口和貨櫃貨運站以及承運人的問題。
• 隨時了解適用法律、法規和其他政府要求的發展和變化。
• 監督適用法規、其他政府要求和備案以及公司標準的遵守情況。

所需技能：

• 候選人應至少擁有文憑或學士學位，最好是商業管理、行銷、供應鏈管理和/或物流專業。
• 該職位需要至少 5 年海運代理行業經驗，其中至少 3-4 年擔任管理職務。
• 候選人應具備卓越的營運和商業思維。
• 豐富的行業知識、對市場趨勢和物流要求的了解至關重要。
• 候選人應以結果為導向，並有發展國際貨運代理業務的動力。
• 需要自我啟動和動手解決問題的能力。
• 優秀的溝通技巧是必要的，並且能夠與來自不同文化的人有效互動。
• 申請者必須有資格在馬來西亞合法工作

我們的好處

• 在職訓練
• 5天工作制
• 我們提供有競爭力的薪酬方案，其中包括對成功候選人的津貼和有吸引力的激勵。

職責：

• 了解客戶的財務需求和目標。
• 負責提供財富規劃服務。
• 幫助客戶進行風險管理。
• 建立牢固的關係以留住現有客戶。

要求：

• 學士學位/文憑。
• 鼓勵應屆畢業生申請，將提供訓練。
• 年齡25-45歲。
• 熟練使用 MS Office。
• 自我激勵和目標導向。
• 能夠獨立工作並作為團隊的一部分。
• 良好的職業道德，以客戶為中心的態度。
• 優秀的溝通技巧，能夠建立長期的關係。

津貼和福利

• 佣金和獎金
• 退休獎金
• 彈性的工作時間
• 定期團隊活動
• 獎勵旅遊
• 職涯晉升和個人發展機會

• Conduct sales/proposal Presentation for Audio Visual and conference solution to client
• Meet/exceed sales target set by the Management.
• Provide pre-sales consultation to clients on AV and conference solution setup
• Manage business relationship with key client.
• Work closely with project team and ensure timely fulfilment of orders as per proposal.
• Prepare monthly sales report

Perks & Benefits

• Sales Commission
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance

About Us
Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology, such as Custom API, trading systems, and data science, enable easy access to financial services that were previously inaccessible or difficult to understand.

Join us on this exciting journey as we expand our operations in Malaysia. We're looking for dynamic individuals who share our vision and want to contribute to the next chapter of Bjak's success.

About the Role
We are seeking an organized and proactive Assistant Manager, Human Resources to support our HR department in various functions while working closely with the HR Manager. The ideal candidate will be responsible for assisting with recruitment, employee relations, performance management, and other HR operations to ensure the smooth functioning of the company’s workforce. This role requires excellent communication skills, strong organizational abilities, and a deep understanding of HR processes.

• Assist in the recruitment process, including job postings, screening resumes, conducting interviews, and managing onboarding for new hires.
• Support employee relations activities by addressing employee concerns, assisting with conflict resolution, and maintaining positive work culture.
• Manage and update employee records, ensuring compliance with company policies and legal requirements.
• Assist in the administration of performance management systems, including evaluations, feedback sessions, and development plans.
• Coordinate training and development initiatives to ensure continuous employee growth. Support payroll processing and benefits administration.
• Assist in implementing HR policies, procedures, and best practices.
• Participate in HR projects as required, including employee engagement surveys and wellness programs.
• Ensure adherence to labor laws and regulations within the organization.
• Provide administrative support to HR management, including preparing reports, handling inquiries, and managing HR documentation.
• Collaborate closely with the HR Manager to align HR strategies with organizational goals and ensure effective communication across the department.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 3-4 years of experience in HR or a related role.
• Strong knowledge of HR policies, labor laws, and best practices.
• Excellent communication, interpersonal, and organizational skills.
• Ability to handle confidential information with discretion.
• Proficient in MS Office Suite (Word, Excel, PowerPoint) and HR management software.
• Problem-solving skills and a proactive approach to handling HR issues. Preferred Qualifications:
• Certification in Human Resources (e.g., SHRM-CP, PHR) is a plus.
• Experience in payroll management and benefits administration.

Why Join Us?

At Bjak, we believe our people are our greatest asset. Joining as our CPO offers:

• The opportunity to shape the future of a fast-growing organization impacting millions across ASEAN.
• A dynamic and inclusive environment where innovation thrives.
• Competitive compensation, benefits, and growth opportunities.

The purpose of the HR Manager role is to lead and execute people strategies that drive employee engagement, organizational effectiveness, and business growth. This role is pivotal in integrating HR initiatives across various functions to ensure a cohesive and impactful people management approach. By leveraging IKEA's culture and values, the HR Manager will optimize talent management, enhance the employee experience, and support IKEA's mission of creating a better everyday life for the many people.

Through strategic leadership and firsthand guidance, this role will translate Country People Strategies into local actions, provide HR advice to leaders, and foster an environment where IKEA's values are a living reality. As a key contributor to both the Store Management Team and the Country People Group, the HR Manager will play a crucial role in shaping the business and people growth of IKEA Malaysia.

• Lead the Store HR team and serve as a key contributor to the Store management team, providing HR subject matter expertise and strategic guidance.
• Translate the Country People Strategy and Ikano Retail principles into an actionable local HR plan to establish IKEA as the employer of choice.
• Oversee the entire employee lifecycle, focusing on:
  • Developing and implementing a local recruitment strategy to ensure a diverse talent pool that aligns with the store's Primary Market Area demographics.
  • Managing succession planning and talent development, including creating development programs for high-potential employees.
  • Fostering a continuous learning and development culture using the IKEA learning staircase model.
  • Implementing effective onboarding and offboarding processes.
• Ensure competitive and fair remuneration practices to attract and retain talent while managing staff costs in line with targets and budgets.
• Lead salary review processes and utilize HR data analytics to optimize related processes, such as payroll, timekeeping, and staff planning.
• Implement and analyze employee surveys (VOICE) and assist functions in translating results into actionable improvement plans.
• Promote knowledge sharing, internal mobility, and a commitment to Ikano Retail's overall success across the organization.
• Develop and implement diversity and inclusion initiatives to foster a more inclusive workplace.
• Ensure compliance with national labor laws, regulations, and agreements while maintaining positive relationships with unions and works councils, where applicable.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

This role focuses to perform the HR services-related tasks (eg. HR administrative, recruitment, learning/training development, HR service desk etc.) in timely manner. Candidate should be able to think out of the box and challenge the existing process to ensure continuous improvement.

• Establish a strong rapport with hiring managers to understand their strategic staffing needs and fill vacancies in a timely manner.
• Work with hiring managers to develop job descriptions and requirements, post advertisements in a variety of job platforms
• Review online applications, evaluate qualifications of both internal and external candidates, conduct interviews to analyse candidate experience and fit, coordinate pre-employment tests as needed, verifying references.
• Manage candidate interview results and selection decision with hiring manager. Provide candidates feedback on interview results as appropriate.
• Complete reference check and background checks on selected candidates, as requested.
• Liaise between new hires and human resources, ensuring submission of all documentation required.
• Be proactive, think strategically, and network early in search of stellar candidates for all positions.
• Recommend system improvements to current recruitment processes to ensure streamlined, cost effective, high quality services are provided to hiring managers.
• Track applicant flow, maintain pipeline of qualified candidates for future consideration, help collect and analyse recruitment data.
• Build and maintain database of qualified professionals to rapidly respond to talent management needs.
• Represent Bjak with professionalism, enthusiasm and energy to sell the organization to prospective candidates.
• Conduct informational interviews with potential candidates. Solicit and prioritize internal referrals.
• Proactive use of social media, Facebook, Linkedin etc.

• Bachelor's degree or relevant experience HR Certification, ideally Bachelor’s Degree in Human Resources/Business/Social Sciences/Psychology field
• Bi-lingual proficiency in Bahasa Malaysia and English
• Quality driven – in communications and all system transactions
• 5+ years' experience in Human Resources
• Strong recruiting and demonstrated ability to improve talent acquisition strategies
• Demonstrated expertise training managers and employees
• Strong organizational, critical thinking and communications skills
• Attention to detail and good judgement

At Bjak, we offer the opportunity to be part of a fast-growing company at the forefront of innovation in financial services. As the Marketing Manager – Malaysia, you will play a key role in driving the success of our Malaysian operations while working in a dynamic, supportive, and collaborative environment.

Joining Bjak offers:

• The chance to make an immediate impact on Bjak’s success in Malaysia.
• A creative and flexible work environment that encourages innovation.
• Competitive compensation, benefits, and opportunities for professional growth.

Overall Responsibilities to support TMM Flooring in executing TM strategies and functions as below:

• Identify key market segment for development in line with current market trend.
• Project proposals, including follow-up activities.
• Selected presentation & training both internally and externally.
• Support marketing activities of TM Flooring.
• Support specification & sales team with TM related activities, project follow-up
• Manage Key Account as and when required.

• Responsible for an annual revenue target to be executed / developed through new business in the year.  
• Work together with Vertical Leaders / Customer Success Teams and independently identifying and addressing client’s business issue or project brief, with the support from the technical teams proposing the right & relevant solution (i.e. type of consumer study, data collection approach, research design, timeline and investment). This includes developing & presenting the proposed solution to clients.  
• Take lead on proactive client engagement, identifying the right decision makers within the targeted companies and maintain a relationship with prospective clients with the aim to become a trusted advisor, thus gaining more business opportunities.  
• Maintain an accurate and up to date knowledge on research techniques and applications; eager to learn about value added analysis to properly answer client’s key research objectives.   
• Demonstrate willingness and ability to think about the client's business and take concrete steps towards building knowledge about a key industry vertical and also Consumer Insights Solution.  
• Ensure the vertical leaders and customer success teams have a full understanding of the prospective client’s requirements to ensure we deliver quality outputs and achieve high CSAT results  
• Ensure the right costing and margin of all out going proposals 
• Support in Marcoms and create email campaigns via Sales Loft 
• Full compliance with our costing, leads, pipeline and revenue systems in timely manner 

About the job

IKEA Malaysia is seeking a passionate Human Resource Manager who play a pivotal role in translating Ikano Retail’s global people strategy into actionable plans that drive business success and elevate the co-worker experience, working closely with the Retail Manager to ensure that HR strategies are effectively implemented and aligned with business priorities, collaborate with Store HR Managers to drive impactful people initiatives across IKEA Malaysia stores, ensuring alignment with the overall strategy while adapting to local needs.

Your assignment

• Develop and implement a forward-looking Country People Strategy that aligns with business goals, drives organizational transformation, and ensures market leadership.
• Work closely with the global HR team to design and implement strategic initiatives across key areas, including Rewards & Benefits, Talent & Organizational Development and Co-worker Experience.
• Drive the HR agenda for IKEA Malaysia stores in close collaboration with Store HR Managers, ensuring the seamless execution of the people cycle, HR initiatives, and action plans.
• Collaborate with cross-functional teams to integrate HR strategies into broader business operations, ensuring alignment and synergy in achieving business objectives.
• Establish and maintain a compelling EVP that positions IKEA as the employer of choice in Malaysia’s retail market, ensuring our brand resonates with top talent.
• Lead the design and implementation of innovative talent strategies.
• Build and sustain a high-performance culture through a strong performance management framework and learning and development programs.
• Ensure compliance with Malaysian labor laws, Ikano Retail policies, and HR standards.
• Lead the charge on Diversity, Equity, and Inclusion (DEI), embedding these principles across all people and business operations.
• Contribute to the development of the HR team by sharing innovative HR practices and insights gained from the Malaysian market, strengthening the organization’s collective knowledge.
• Serve as a trusted advisor and strategic partner to the Retail Manager, IKEA Malaysia, and the Malaysia Management Team, providing insights and recommendations that drive business success.
• Lead change management initiatives to ensure smooth transitions during restructuring, market expansions, or operational changes.
• Utilize HR technology and data analytics to optimize decision-making, improve workforce efficiency, and measure the success of HR initiatives.

• Responsible for an annual revenue target to be executed / developed through new business in the year.  
• Work together with Vertical Leaders / Customer Success Teams and independently identifying and addressing client’s business issue or project brief, with the support from the technical teams proposing the right & relevant solution (i.e. type of consumer study, data collection approach, research design, timeline and investment). This includes developing & presenting the proposed solution to clients.  
• Take lead on proactive client engagement, identifying the right decision makers within the targeted companies and maintain a relationship with prospective clients with the aim to become a trusted advisor, thus gaining more business opportunities.  
• Maintain an accurate and up to date knowledge on research techniques and applications; eager to learn about value added analysis to properly answer client’s key research objectives.   
• Demonstrate willingness and ability to think about the client's business and take concrete steps towards building knowledge about a key industry vertical and also Consumer Insights Solution.  
• Ensure the vertical leaders and customer success teams have a full understanding of the prospective client’s requirements to ensure we deliver quality outputs and achieve high CSAT results  
• Ensure the right costing and margin of all out going proposals 
• Support in Marcoms and create email campaigns via Sales Loft 
• Full compliance with our costing, leads, pipeline and revenue systems in timely manner 

Scope of Position: Develop, maintain, lead and measure Expeditors’ product and service deliverables to satisfy the specific needs of a Corporate Account(s).
Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.

Major Duties and Responsibilities:

Account retention, Strategic responsibilities:

• Continually seek improvement in procedures and services to create more efficient and
• cost effective operations.
• Continually search for and implement cost savings within Expeditors (whether through
• efficiencies or hard cost savings).
• Design and manage QMR process with account input. Maintain and participate in
• scheduled QMRs locally.
• Manage schedule of global QMRs when applicable. Consolidate data from global QMRs.
• Involve Branch Managers or Key Department Managers in the QMR process.
• Facilitate communication amongst all key contacts and all related Expeditors
• contacts.
• Facilitate cooperation and positive working relationship with 3rd party vendors
• Communicate technology updates and tools proactively.

Account retention, Tactical responsibilities:

• Maintain all account rates and tariffs.
• Keep rates fresh and manage yields on a monthly basis.
• Coordinate RFQs and rate requests.
• Ensure the branches file ATS and advise TLI number.
• Distribute rate information as needed within the Expeditors network timely.
• Provide clear instructions on operational requirements so that branches can construct their DLSOPs.
• Ensure branches are maintaining / updating DLSOPs.
• Make sure all Expeditors branches are aware of account key contacts in their location. 
• Email distribution backed with quarterly conference calls are the preferred method.
• Assist and support all Expeditors in-house operations representatives based at the Corporate Account.
• Establish and direct all reports required to evaluate Expeditors performance.
• Establish target performance metrics with the account.
• Ensure that a functioning and agreed upon invoicing - payment process is in place. Make sure this is included in the DLSOP.
• If a third party payment center is involved, ensure process flow and contacts for escalation is in place in DLSOP.
• Assist with collections on past dues over 30 days.
• Provide assistance in resolution of regional claims and disputes.
• Set up Management reports to ensure global consistency and data integrity.

Account development, Strategic responsibilities:

• Continually search for and implement cost savings for your client by improving processes and eliminating waste.
• Establish, maintain and review account objectives through the use of an annual business plan reviewed quarterly with Corporate Sponsor and key personnel.
• Identify opportunities and keep Teamsell updated accordingly.
• Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business.

Account development, Tactical responsibilities:

• Travel when necessary within region to branch offices, customer field offices, and account customers to resolve issues, review branch operating procedures, and maintain customer information and satisfaction. International travel as required.
• Update key customer contacts with industry information through newsflashes, insights and global news that directly affect them.
• Maintain lines of communication with all key contacts – locally, regionally or internationally – as needed within account’s organization.
• Maintain a thorough client organizational chart with all key contacts showing responsibilities and role (i.e.; decision maker, influencer, advocate, coach)
• Ensure advanced notice of service irregularities.

A Business Development Manager (Operations Executive) in ecommerce typically focuses on driving business growth, optimizing operations, and improving profitability.

Key responsibilities

·Conduct thorough market research to identify new business opportunities and understand industry trends. Analyze competitors and evaluate their strategies to develop effective counterstrategies.

·Build and maintain strong relationships with existing clients. Ensure client satisfaction and identify opportunities for upselling or cross-selling products/services.

·Oversee the execution of business development projects and Coordinate with various departments to ensure smooth implementation of strategies.

·Monitor and report on the progress of business development activities. Use data and metrics to evaluate the effectiveness of strategies and make necessary adjustments.

·Work closely with the marketing team to create and implement promotional campaigns.

·Develop marketing materials and presentations for client meetings.

·Develop and execute sales strategies to meet or exceed revenue targets. Negotiate contracts and close deals with clients.

·A degree in Business Administration, Marketing, or a related field.

·Having at least 2 years of relevant experience·Good interpersonal and problem-solving skills

·Ability to prioritize and multi-task

·Good English (written and spoken) and computer skills

·Ability to prioritize and multi-task

·Highly responsible with attention to detail.