Total 68 food beverage service job vacancies in Malaysia

• Identify and direct the execution of marketing activities for the assigned portfolio or businesses to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities.
• Formulate initiatives and recommend actions across all funnels of marketing mix; including cohesive multichannel marketing strategy, distribution channel management and lifecycle development tactics for new and existing customers; to build a sustainable competitive advantage
• Identify new target segments and develop opportunities within the Aeon customer base to improve customer conversions, increase product holding and cross-sell initiatives as well as support efforts to generate better qualified digital leads.
• Understand and propose plans to drive/improve customer migration for Aeon suite of digital product and services.
• Pursues and support the development of strategic partnerships, alliances and relationships as part of business continuity.
• Keep abreast with consumer trends & marketing best practices and maintains a deep understanding of the demographics, psychologies, and behavioural drivers of Aeon brand’s customers through regular comparative reporting, market research and data analysis of internal customer data set.
• Support the organization’s annual operating plan through the review of formulated strategies & key action plans as well as monitoring of Division KPI, budget, sales forecast and planning process.
• Identify the effectiveness and impact of current initiatives and incorporate learning from benchmarking into future plans through operative tracking and analysis of key achievable goals.
• Update senior management on business direction, performance and initiatives on a monthly basis through the routine publishing of board papers and other management reports/ presentation materials
• Coordinate activities between departments to ensure that key projects are completed on schedule.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

主要職責：

1. 簿記和記錄維護：
   • 維護公司準確且最新的財務記錄。
   • 處理應付帳款 (AP) 和應收帳款 (AR) 交易。
   • 管理零用現金和日常現金流。
2. 財務報告：
   • 編製月度、季度及年度財務報表（損益表、資產負債表、現金流量表）。
   • 確保及時、準確地向管理層提交報告。
   • 協助準備管理報告和預測。
3. 稅務合規：
   • 協助準備報稅表（例如商品及服務稅、銷售及服務稅、公司稅）並確保及時提交。
   • 監控與稅務相關的截止日期並確保遵守馬來西亞稅法。
4. 和解：
   • 執行每月銀行對帳和其他帳戶對帳。
   • 確保及時調查並解決差異。
5. 預算和成本控制：
   • 協助準備預算和財務預測。
   • 監控支出以確保其符合核准的預算。
6. 審計與合規：
   • 透過提供所需的文件和支援資訊來協助內部和外部審計。
   • 確保所有財務交易和流程均符合當地會計標準 (MFRS) 和法規。
7. 系統維護：
   • 使用會計軟體（例如 MYOB、QuickBooks、Xero）處理交易並產生報告。
   • 維護和更新公司的會計系統。
8. 溝通與支持：
   • 與供應商、客戶和其他部門協調財務事宜。
   • 根據需要向內部利害關係人提供財務支援和建議。

要求：

• 教育背景：會計、金融或相關領域的學位或文憑。 ACCA、CIMA 或 CPA 等專業認證優先。
• 經驗：至少 1-3 年會計或金融相關經驗。
• 技能：
  • 熟悉會計原則和標準。
  • 熟練使用Microsoft Office套件，尤其是Excel。
  • 使用會計軟體的經驗
  • 對當地稅務法規和合規性有良好的了解。
  • 高度關注細節和分析能力。
  • 良好的組織和時間管理能力。
  • 具有出色的英語和馬來語書面和口頭溝通能力（其他語言更佳）。
• 個人特質：
  • 組織嚴密，能夠管理多項任務。
  • 積極主動、注重細節。
  • 能夠獨立工作並作為團隊的一部分。

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 公司旅行

職位概述：

銷售主管負責透過識別和開發新的商機、維護客戶關係以及推廣公司的產品或服務來推動銷售並實現收入目標。這個角色需要很強的人際溝通能力、談判能力和對市場的深刻理解。

主要職責：

1. 1. 銷售世代：
   • 識別並產生新的銷售並接觸潛在客戶。
   • 達到或超過月度、季度和年度銷售目標。
   1. 客戶關係管理：
   • 與主要客戶建立並維持牢固、持久的客戶關係。
   • 了解客戶需求並密切跟進客戶。
   • 透過解決客戶詢問並及時解決任何問題，提供優質的客戶服務。
   1. 市場研究與分析：
   • 進行市場研究，以確定新的商機、趨勢和競爭對手的活動。
   • 分析客戶數據和銷售趨勢，制定針對性的銷售策略。
   1. 銷售報告：
   • 維護銷售活動和客戶互動的詳細記錄。
   • 準備和分析銷售報告和數據。
   1. 談判和完成交易：
   • 與客戶協商條款、價格和合同，以達成互利協議並完成銷售。
   • 與相關部門密切配合，確保合約的敲定和順利執行。
   1. 產品知識：
   • 與行銷團隊合作，使銷售工作與促銷活動保持一致。
   • 隨時了解產品、服務和行業發展的最新信息，向客戶和管理層提供準確的信息

技能和資格：

• • 經驗：
  • 擁有豐富作為銷售主管或類似銷售角色的經驗，女性優先
  • B2B/B2C 銷售經驗，取決於公司的市場。
  • 教育：
  • 至少擁有商業、行銷或相關領域的文憑是首選，但不是強制性的。
  • 技能：
  • 較強的溝通、表達及談判能力。
  • 能夠與客戶建立融洽的關係並建立信任。
  • 自我激勵、目標導向、結果驅動。
  • 熟練使用 Microsoft Office（Excel、Word、PowerPoint）。
  • 時間管理和組織能力。
  • 個人特質：
  • 積極主動的銷售和解決問題的方法。
  • 能夠獨立工作並作為團隊的一部分。
  • 適應變化和快節奏的工作環境。

津貼和福利

• 員工股權
• 附近的公共交通
• 中心位置

Job Overview:

The Sales Executive is responsible for driving sales and achieving revenue targets by identifying and developing new business opportunities, maintaining client relationships, and promoting the company's products or services. This role requires strong interpersonal skills, negotiation abilities, and a deep understanding of the market.

Key Responsibilities:

1. 1. Sales Generation:
   • Identify and generate new sales and reaching out to potential customers.
   • Meet or exceed monthly, quarterly, and annual sales targets.
   1. Client Relationship Management:
   • Build and maintain strong, long-lasting client relationships with key customers.
   • Understand customer needs and follow up with customers closely.
   • Provide excellent customer service by addressing client inquiries and resolving any issues promptly.
   1. Market Research and Analysis:
   • Conduct market research to identify new business opportunities, trends, and competitor activity.
   • Analyze customer data and sales trends to develop targeted sales strategies.
   1. Sales Reporting:
   • Maintain detailed records of sales activities and client interactions.
   • Preparing and analyzing sales reports and data.
   1. Negotiation and Closing Deals:
   • Negotiate terms, prices and contracts with clients to create mutual beneficial agreements and closing the sales.
   • Work closely with the related departments to ensure contracts are finalized and executed smoothly.
   1. Product Knowledge:
   • Collaborate with the marketing team to align sales efforts with promotional campaigns.
   • Stay updated on product offerings, services, and industry developments to present accurate information to clients and also to Management

Skills and Qualifications:

• • Experience:
  • Proven experience as a Sales Executive or in a similar sales role, preferable female
  • Experience in B2B/B2C sales, depending on the company’s market.
  • Education:
  • At least a diploma in business, marketing, or a related field is preferred but not mandatory.
  • Skills:
  • Strong communication, presentation, and negotiation skills.
  • Ability to build rapport and establish trust with clients.
  • Self-motivated, goal-oriented, and results-driven.
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint).
  • Time management and organizational skills.
  • Personal Traits:
  • A proactive approach to sales and problem-solving.
  • Ability to work independently and as part of a team.
  • Adaptability to change and a fast-paced work environment.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location

Key Responsibilities:

1. Bookkeeping and Record Maintenance:
   • Maintain accurate and up-to-date financial records for the company.
   • Process accounts payable (AP) and accounts receivable (AR) transactions.
   • Manage petty cash and daily cash flow.
2. Financial Reporting:
   • Prepare monthly, quarterly, and annual financial statements (income statement, balance sheet, cash flow statement).
   • Ensure timely and accurate submission of reports to management.
   • Assist in the preparation of management reports and forecasts.
3. Tax Compliance:
   • Assist in the preparation of tax returns (e.g., GST, SST, corporate tax) and ensure timely submission.
   • Monitor tax-related deadlines and ensure compliance with Malaysian tax laws.
4. Reconciliation:
   • Perform monthly bank reconciliation and other account reconciliations.
   • Ensure discrepancies are investigated and resolved promptly.
5. Budgeting and Cost Control:
   • Assist in the preparation of budgets and financial forecasts.
   • Monitor expenditures to ensure they align with the approved budget.
6. Audit and Compliance:
   • Assist in internal and external audits by providing required documents and supporting information.
   • Ensure all financial transactions and processes comply with local accounting standards (MFRS) and regulations.
7. System Maintenance:
   • Use accounting software (e.g., MYOB, QuickBooks, Xero) to process transactions and generate reports.
   • Maintain and update the company’s accounting system.
8. Communication and Support:
   • Coordinate with vendors, clients, and other departments for financial matters.
   • Provide financial support and advice to internal stakeholders as needed.

Requirements:

• Education: Degree or Diploma in Accounting, Finance, or a related field. Professional certifications like ACCA, CIMA, or CPA are a plus.
• Experience: Minimum 1-3 years of relevant experience in accounting or finance.
• Skills:
  • Strong knowledge of accounting principles and standards.
  • Proficiency in Microsoft Office Suite, especially Excel.
  • Experience with accounting software
  • Good understanding of local tax regulations and compliance.
  • Strong attention to detail and analytical skills.
  • Good organizational and time-management skills.
  • Excellent written and verbal communication skills in English and Bahasa Malaysia (other languages are a plus).
• Personal Traits:
  • Highly organized and able to manage multiple tasks.
  • Proactive and detail-oriented.
  • Ability to work independently and as part of a team.

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Company trips

Job Highlights:

• Competitive Salary Package
• Incentive

Job Description:

• The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing.

Job Responsibilities:

• Responsible to each separate individual result (collection result).
• Advise customer to make the payment on time.
• Re act as a reminder to remind customer regarding the payment due date
• Response customer request based on the customer requirement
• To ensure to maintain customer service and company image.
• Complete dunning activities based on allocated queues.
• Extensive follow up with customer via phone calls/email/fax to ensure that they pay in accordance to credit term.
• Ensure good clients relationship & service levels.
• Achieve the set standards in collections and financial objectives of collections by the management.

Job Requirement:

• Minimum SPM, STPM, Diploma or Degree Holder
• Fresh graduate are encourage to apply.
• Good communication in English & Malay
• Well knowledge of PC and proficiency in MS Office
• Listening skills to empathize and listen to other person’s ideas
• Persuasion skills in order to move others into positive action, attitudes and behavior
• Ability to handle & manage stress

Additional Information:

• Working Day: Monday - Saturday (5-day work and selected candidates will be entitled for one rest day and off day on alternate basis)
• Working Time: 9a.m. - 6p.m.
• Incentive provided if meet KPI

Perks & Benefits:

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

• Assist in the development and implementation of digitally led marketing plans to achieve growth ambition for online customer acquisition of assigned portfolios/businesses.
• Work closely with the team to support initiatives that drive new customer base through first product onboarding of credit cards or personal financing - increase customer conversions and generating qualified digital leads.
• Collaborate in efforts to grow downloads, usage, and awareness of the AEON Wallet app and other AEON Credit products and services.
• Stay abreast with the knowledge of marketing trends, developments, and best practices to uphold the brand’s competitive advantage.
• Support effort to grow market segmentation & targeting for each assigned product line/channels.  
• Familiarize with the target segments and opportunities within the existing customer base to improve migration to digital services.
• Work hand-in hand in ideating & implementing a cohesive digital marketing strategy across all social media handles, ensuring alignment of communications and messaging across all digital platforms.
• Assuring the effectiveness of digital marketing initiatives through tracking and analysis of campaign results with the aim to optimize and to scale at large.
• Support the process of developing all credit card usage campaign collaterals.

Job Requirement

• Degree or other suitable qualification, preferably in Marketing 
• Minimum 5 years of relevant working experience in a digital marketing capacity, preferably within the financial or banking industry.
• Foundationally strong digital marketing analytical skills including confidence with traditional touchpoints.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• To conduct compliance risk assessment of the organization, including reports on ML/TF/PF inherent risks, residual risks and mitigating controls, on-going compliance status and on any findings of infringements and its recommended actions. This includes institutional risk assessment (IRA), product, business risk assessment and review of business units’ policies, procedures and process to ensure compliance.
• To manage and support implementation of AML/CFT/CPF policy and procedure requirements by all business units access the organization, including robust CDD/EDD process and periodic review process, proper customer risk profiling/KYC with appropriate ML/TF/PF risk, screening requirements, enhancement of AML/CFT/CPF controls and monitoring.
• To conduct internal due diligence compliance reviews/KYC on higher AML risk cases escalated by business units to Compliance.
• To continuously review compliance and regulatory risk by conducting thematic / periodic compliance monitoring reviews. Assist Head of Compliance in producing review reports and report issues/findings with corrective measures and monitor the closure of issue/findings as part of the issue validation process.
• To manage, monitor and report for AML/CFT/CPF transaction monitoring (TM) activities, reviews of TM alerts, perform periodic review, conduct STR related investigations and investigation of potentially suspicious transactions and/or high risk customers, including fraud investigations and law enforcement agencies related investigations. The role includes establishing and on-going analysis on relevant internal criteria and red flags to detect suspicious transactions, maintenance of negative listing, managing effective day to day AML operations handling and maintenance of AML systems and monitoring tools. 
• Manage and report the unusual and / suspicious transactions with escalation of AML concerns. Support Head of Compliance in liaising with BNM, relevant regulatory and agency to ensure compliance with laws and regulations and handling of audit reviews (internal and external) engagements.
• To support Head of Compliance in updating and implementing the Group Compliance policies, manuals, procedures, systems and control mechanism in complying with applicable laws and regulations, including AML/CFT/CPF regulations and best practice. 
• To ensure proper record keeping and confidentiality of all AML related reviews, assessment and investigation. Draft periodic reports and management papers to the relevant committees as tasked by Head of Compliance which may cover updates, escalations of non-compliance incidents/issues.
• To provide regulatory advisory to all compliance related enquiries from business units with proper understanding of the business processes. 
• To draft and review compliance training materials and to conduct regulatory compliance training including AML/CFT/CPF awareness training and program.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• To manage the team that will be responsible for functions including daily cash management, banking administration, foreign currency hedging and cross currency swap.
• Ensure bank reconciliation are prepare on timely basis.
• Review and maintain credit lines, term loans and debt capital market instruments
• Experience in administering/requesting banking documentation to open and close bank accounts and board resolutions.
• Fund raising activities (financial institutions and debt capital market) to support companies’ funding requirement
• Assess the operating companies’ funding requirements, then, ascertain the optimum funding structures
• Fund raising activities include negotiation with the fund providers and review all relevant legal documentations for the best interest of the Company
• Liaison personnel for the regulator, financial institutions, rating agency and external auditor
• Prepare monthly and ad hoc reports on Treasury Operations
• Prepare cash flow forecasting and funding plan.
• Recommend, implement and maintain process improvements.
• Evaluate, develop and implement cash management systems to optimize efficiencies.
• Additional duties as directed by supervisor.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

•  Drive the execution of marketing activities for the assigned portfolio to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities. 
•  Implement brand activation strategies and retail marketing plans in accordance with overall brand positioning.
•  Create impactful marketing and trade marketing materials such as point-of-sale materials, merchandising displays, and sales presentations. 
•  Execute all brand activation initiatives, retail merchandising installation and implementation across all touch points. 
•  Build strong relationships with product team, sales team and trade partners to ensure effective execution of channel initiatives. 
•  Identify challenges, and propose improvements to enhance customer engagement with the brand.
•  Track & analyse the effectiveness of current localized events and to work with regional teams on implementation of improvements. 

 Requirement

•  Degree or other suitable qualification, preferably in Business Management/Marketing. 
•  Minimum 5 years of relevant working experience in marketing, preferably within the financial or banking industry. 
•  Possesses sound Marketing/Trade Marketing/Retail Marketing/Brand Activation knowledge, excellent communication & strong interpersonal skills. 
•  Customer centric marketer with an inquisitive and passionate brand mindset. 
•  Possess analytical and customer insight skills, including confidence with both digital tools and traditional touch points across all channels and platforms. 
•  Proficient in data analysis with ability to interpret and translate customer behavioral insights into strategic activities. 
•  Able to work independently without much supervision, resourceful, innovative and is a team player. Strong attention to detail and self-motivated with a high level of drive, initiative, and commitment. 
•  Possess good communication and interpersonal skills to work collaboratively with cross-functional stakeholders to optimize quality and impact of omni-channel plans and campaigns. 
•  Prepare to take on other roles and responsibilities when required. 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

• To set-up and lead the Sensory Laboratory Operation including training of expert panellists, planning and conducting sensory tests.
• To support sensory lab installation
• To process statistical data including interpretation of the results.
• Talk to clients about sensory analysis techniques and resulting data. 
• To assist in new product development and improvement of existing product.
• To prepare food samples for sensory evaluation
• To prepare test reports after each test, which could be including pH, TTA, volumetric, texture analysis, shelf life etc.
• Ensure that test as assigned are performed in a timely manner in accordance with the corporate procedure.
• Give accurate feedback on the significance of test results.
• To maintain laboratory equipment and instruments in good working conditions and to be responsible for the housekeeping of the test/sensory laboratory.
• To manage incoming and outgoing samples when required. 
• To perform ad-hoc duties assigned by the superior

Responsibilities

• Customer service and relations is the primary contact for shoppers as soon as they step into the mall
• Handles all customers enquiries/complaints and passing them on to the appropriate department.
• Knowledgeable of mall’s services, facilities, stores / locations, promotional activities.
• Taking information from customers (eg. Filling up the log book for complaints, lost & found etc) and entering it in a database (where available)
• Making sure that the customer's experience is a positive one.
• Establish and maintain good relations with Retailers as well as entertain any complaints and passing them to the relevant departments
• Information dissemination to relevant departments on complaints and monitoring/follow-up of response/resolution of problems by departments.
• Facilitating customers with special needs.
• Assist Marketing & Leasing Department on promotions/events/launches/functions etc.
• Assist Marketing & Leasing Department and monitor promotions/events set-up and dismantling
• Assist Marketing & Leasing Department on conducting interviews with shoppers
• Assist Management to distribute circulars to tenants
• To carry out other duties and responsibilities which may be assigned by the superior from time to time.

Requirements

• Minimum SPM and preferably with related Diploma in Business/ Economics/ Communication/ Marketing or equivalent
• Minimum two (2) years’ experience in related field or Customer Service
• Good communication skills in English and Bahasa Malaysia
• Computer literate and proficient in Microsoft Office
• Ability to work under pressure and meet deadlines.
• Able to work on shifts, weekends and during night or early morning set-up for promotion space vendors, event organizers and VMD work (as and when required)
• Applicants must be willing to work in M3 Mall

• Job Purpose

Biosearch Technologies™ provides products and services for genomic analysis that support mission critical applications for global customers in agrigenomics and human healthcare. The portfolio offers integrated tools and technologies to accelerate sample preparation, amplification, cloning and expression, next generation sequencing (NGS), custom oligonucleotide synthesis, nucleic acid chemistry reagents, and oligo therapeutics. Biosearch Technologies is currently recruiting for a field service engineer II to join us in providing front-line technical support to our repertoire of genomics platform and consumables as described above.

With a focus on always putting customers first, our Field Service Engineer is expected to work closely with our regional customer base to ensure maximum equipment uptime, software optimal utilization, training and troubleshooting functions. 

Field Service Engineer is expected to be a role model and poise to mentor and develop junior service engineers on the day-to-day activities, coaching sessions and able to report and assign task to juniors and self and provide reports back to global service leads.

Key Responsibilities

• Build strong service support rapport with regional key account customers in APAC.
• Site Preparation; instrument Installations; training; troubleshooting, preventative maintenance as core task
• Facilitating service contract proposals and tracking as and when required.
• Function as an integral part of a wider global support team to offer “In Time zone 24/7” emergency service support call and troubleshooting assistance as and when assigned with urgent breakdown call with overnight travel either regionally or globally.    
• Train and support customer in the application of “SFDC sales force” CRM platform as a service case tool to record and track service cases
• Support the generation of training aids and technical documentations as required
• Provide timely and concise Pre/Post trip reports and SFDC updates to maintain proper customer CRM records
• Work closely with the commercial and customer service team to ensure prompt and responsive customer support in building strong customer allegiance for the LGC, D&G branding.
• After normal office hours on-call support assignments (global support rotation) as part of a global technical support framework.
• Involving in engineering project, product management request for technical feedback/support
• The individual will be responsible for instrument commissioning, training, test and repair of equipment, and preventative maintenance.
• Expected to mentor junior field service engineers in problem resolution.
• Seeks continuous improvement processes to optimize technical support to our customers in the region.
• This position is responsible to effectively communicate instrument status, issues, and customer complaints and needs to appropriate managers and internal resources.  Will be responsible to proactively take ownership and follow-through with generated issues or complaints reported from themselves, as assigned, or from junior service engineers.
• Responds with flexibility and collaboration to the needs of the business – both internally and externally – by addressing important corporate initiatives when requested by management.
• Ability to handle clients, distributors professionally during all interface and maintain a positive company images
• The motivation to learn and constantly improve processes and tools
• Adhere to company safety standards and promote safety culture throughout the company
• Any other ad-hoc projects and duties as required by the management

Job Brief:

A highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Responsibilities:

1. Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
2. Providing accurate information and resolving customer issues related to digital banking products and services.
3. Maintaining a high level of product knowledge to effectively support customer need
4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
5. To meet the Key Performance Indicator (KPI) monthly.
6. Collaborating with cross-functional teams to improve processes and customer experience.
7. Demonstrating empathy and understanding when dealing with customers.
8. Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
9. Respond to customer inquiries via email in a timely and professional manner.

Job Requirements:

1. Possess a Diploma or Degree in related fields.
2. Minimum of 1-2 years of customer service experience in a contact center environment.
3. Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
4. Excellent verbal and written communication skills in English is mandatory.
5. The ability to speak in Mandarin will be an added advantage.
6. Strong interpersonal skills and the ability to build rapport with customers.
7. Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.
8. Proficient in Microsoft Office and experience working with CRM systems.
9. Familiarity with digital banking products and services.
10. Ability to work flexible hours, including weekends (24/7)

• Overseeing the daily operations of the customer service team, ensuring KPI's and service standards are met.
• Supports the developmental needs of team and coaching, mentoring or craft, coach & deliver training programs.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations & recognizes performance.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction to improve efficiency and enhance customer satisfaction.
• Resolve escalated issues promptly.
• Collaborate with sales, product & marketing departments to address customer feedback and improve processes.
• Prepare reports on team performance.
• Solicits employee feedback and reviews to identify and address employee problems or concerns.
• Assists as needed in the interviewing and hiring of employee team members.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Customer Service Associate (Mandarin Speaking) China Market

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non- Malaysian
• Relocation Benefits *for Non-Malaysian

*NOTE : Successful candidates hired, will need to complete Probationary Period before Relocation exercise can take place.

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins

Role summary:

The KL GFS Billing Manager position offers considerable exposure to the business, finance leaders, and the wider shared services teams. You will broaden & strengthen knowledge through leading & integrating varied Billing service challenges globally.  These include Billing operations support across markets such as APAC and UKI and the global task of loading Experian invoices onto customer portals across APAC, EMEA, UKI and NA regions.

What You'll Do:

• Help make decisions about the best way to implement the requirements to allow efficient billing processes for the markets we support
• Propose and implement process and commercial standardization that enables simpler automated solutions and processes including deploying major complex global Billing applications such as ARIA.
• Identify best practices and ongoing support to the business on billing process and functionality while ensuring it is in compliance with relevant policies / legislation
• Lead the integration of new acquisition billing processes into Experian which includes partnering with market FD and the business in deciding and thereafter implementing the best billing process and system solution to provide seamless support without any service disruption to the business
• Lead the Billing teams and monitor/manage operations delivery, project or development milestones, prioritization, and progress to ensure monthly operations support and project delivery.
• Provide regular updates to management and important partners, escalating issues ensure prompt resolution to maintain / achieve operational or project timelines
• Recommend process improvements opportunities, initiating actions or projects for continuous improvement
• Manage the daily billing operations across both Kuala Lumpur and India locations, to ensure smooth execution, target and timelines are met
• Lead as a role model, you will instill a culture of knowledge sharing and working together and implementing clear metrics to measure the success of the team.
• Review and respond to any billing and payment queries received from the clients
• Review the completeness of Billing-Interface reconciliation and month end AR to GL
• Point of escalation for all Billing process and systems matters, promoting UAT and Go live of system changes and procedures when needed
• Ensure billing process and controls are enforced and measured through Indicators Audit Control and Compliance
• Regular calls with defined partner to resolve outstanding actions, go to person of Regional CFO and Head of Finance for any Billing support requirements
• Set a culture of Cross training and support across the other country reports/dashboard and align processes
• To change and pushes themselves beyond what's expected and able to re-evaluates and adjust thinking when things change
• Seek feedback and is open to questioning their assumptions and can demonstrate confidence in handling challenges.

Native THAI Speaker to be based in Kuala Lumpur, MALAYSIA

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Team Leader to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations.

What you will be doing :

• Lead and supervise a team of customer service representatives.
• Provide guidance, coaching, and support to ensure the team meets performance goals.
• Ensure the team adhere to the manuals, policies, and guidelines.
• Provide ongoing coaching and training to enhance the skills of team members.
• Facilitate training sessions for new hires and organize skill development programs.
• Handle escalated customer issues and complex problem-solving.
• Assist team members in resolving challenging customer situations.
• Stay informed about industry regulations affecting customer interactions.
• Serve as a communication link between the Assistant Manager and the customer service team.
• Communicate policies, updates, and changes from upper management to the team.
• Act as a point of contact for escalated customer issues that require higher-level intervention.
• Coordinate with other departments to ensure timely resolution of complex problems.
• Gather and analyze customer feedback received by the team.
• Implement strategies to address customer concerns and improve the overall customer.
• Instil ZFX Core Values into day-to-day operation.
• Timely feedback to team members and periodic updates to the Assistant Manager
• Ad hoc task delegated by the Manager or Assistant Manager.

What you will need :

• Candidate must possess at least Diploma/Degree.
• Minimum of 3 years of experience in Customers Service/ Operations with at least 1 year of experience in supervisory role
• Experience gained in FX/ Finance industry will be an advantage.
• Proficient in Microsoft Office (Words, Excel, PowerPoint).
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Fluency in English and Thai language (verbal and written) is a must.
• Must be able to work on shifts.

Rewards in return for your commitment :

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Work Anniversary Rewards
• *Employment Pass and Visa Sponsorship
• *Relocation Benefits

*NOTE : Successful candidates hired, will need to complete Probationary Period before Relocation exercise can take place. This process may take anything from 3 months to 6 months.

Interview process :

• Pre-Call session with the TA team – 30 minutes
• 1st Interview session with Hiring Manager – 1 hour
• Final Interview session with Head of CS - 45mins