Total 49 customer service manager job vacancies in Subang Jaya

Job Description:

The Case Coordinator is primarily responsible for coordinating and arranging transport plans for patients through liaising with various stakeholders, such as the patient's family members, doctors, hospitals, and the aviation teams.

The Case Coordinator is expected to facilitate the smooth execution of a case by performing a range of operational and administrative duties.

Role Details:

 Coordinate and oversee aeromedical transport cases independently from start to end.

•  Handle requests for assistance (phone calls and emails) promptly. Responsive with accurate feedbacks and ability to conduct clear communication and good listening skill.
• Can speak either Mandarin, Indonesian, or Vietnamese.
•  Be the first point of contact for our clients who require medical or travel assistance.
•  Be responsible for your allocated cases within the working hours and be responsible in managing the task.
•  Able to coordinate and access medical claims proactively, report analysis and offer recommendation on the eligibility of claim for the continuation or completion of the service delivery.
•  Go the extra miles based on the company’s standard. Provide excellent service and product knowledge in building skills.
•  Able to multi-task and support other departments. Teamwork mentality.
• Greet every customer with energy and enthusiasm.
• Perform 3 important qualities: - Professionalism, patience and ‘people-first attitude.

Perks & Benefits

• Employee equity
• Commission and bonus
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities
• Paid training and development

 REQUIREMENTS

• Must possess at least SPM, Diploma, Advanced Diploma, or Higher/Graduate Diploma in any field is required.
• A customer service-oriented mindset with a passion for helping others.
• Problem-solver who can communicate solutions clearly, both verbally and in writing.
• Flexibility to work shifts, including both day and night schedules.
• Fluent in English and Bahasa Malaysia.
• Customer service experience is an added advantage.

KEY RESPONSIBILITIES 

• Handle a high volume of inbound calls efficiently and professionally.
• Respond to customer feedback and inquiries with a friendly and proactive approach.
• Deliver exceptional, timely support to our clients by maintaining a high standard of service.
• Manage various channels, including calls, emails, live chats, social media including Facebook, Twitter, Instagram and Whatsapp.
• Ensure that customer queries are handled thoroughly and accurately to the customers satisfaction.
• Enter and update customer information in the system to maintain accurate records.
• Uphold strict customer data privacy policies.
• Must be able to work on a 24/7 rotation basis.
• Adaptability to various ad hoc tasks as needed.

WHY JOIN US

• Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.
• Rest easy with our group term life coverage, providing you with security and assurance.
• Stay energized with meal allowances that keep you fueled throughout the day.
• An in-house futsal court, badminton court, plus a gym for post-work workouts.
• A variety of fun-filled events and gatherings to unwind.
• Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities
• Fitness membership
• Dental insurance
• Paid training and development

職位描述：

個案協調員主要負責透過與病人家屬、醫生、醫院和航空團隊等各利益相關者聯絡，協調和安排病人的交通計畫。

案件協調員應透過履行一系列業務和行政職責來促進案件的順利執行。

角色詳情：

自始至終獨立協調監督航空醫療運輸案件。

• 及時處理協助請求（電話和電子郵件）。反應靈敏，回饋準確，能夠進行清晰的溝通和良好的傾聽技巧。
• 可以講普通話、印尼語或越南語。
• 成為需要醫療或旅行幫助的客戶的第一個聯絡人。
• 負責工作時間內分配給您的案件並負責管理任務。
• 能夠主動協調和獲取醫療索賠，報告分析並就繼續或完成服務交付的索賠資格提供建議。
• 根據公司的標準多走幾英里。提供卓越的服務和產品知識來培養技能。
• 能夠同時處理多項任務並支援其他部門。團隊合作的心態。
• 以活力和熱情迎接每一位顧客。
• 履行 3 個重要特質： - 專業、耐心和「以人為本的態度」。

津貼和福利

• 員工股權
• 佣金和獎金
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 事假
• 休假
• 開放文化
• 個人發展機會
• 有薪培訓和發展

-Electrical or mechanical knowledge

-Promote a range of inverters and DC drives

-interested in sales line

-Training provided,hardworking and willing to travel,possess own transport.

-5 working day

-Allowances,medical,sales commission etc

Responsibilities:

• Draft, evaluate, negotiate and execute contracts.
• Develop and maintain supplier relationships by serving as a single point of contact for contractual matters.
• Oversee record keeping for all contract-related correspondence and documentation.
• Offer contract-related issue resolution, both internally and externally.
• Monitor and complete contract close-out, extension or renewal, as appropriate.
• Communicate contract-related information to all stakeholders.

Requirements:

• Proven experience as contract manager or relevant role.
• Outstanding organizational and leadership skills.
• Excellent communication and interpersonal abilities.
• Thorough knowledge of diverse business processes and strategy development.
• Good understanding of MS Office, databases and information systems.
• Possess at least Bachelor's Degree in Supply Chain Management, Logistics or Business Administration or relevant field; MSc/MA will be a plus.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Open culture
• Paid training and development
• Claim and Bonus

Join JALEX GROUP OF COMPANIES, a leading organization specializing in interior fitout and construction. We are looking for an experienced Human Resource Manager to lead and enhance our HR strategies and operations.

Key Responsibilities:

• Develop and implement HR strategies aligned with business objectives.
• Oversee the entire employee lifecycle, including recruitment, onboarding, training, and retention.
• Manage employee relations, resolve workplace issues, and promote a positive work culture.
• Design and execute performance management and appraisal systems.
• Ensure compliance with employment laws and company policies.
• Plan and manage employee benefits, payroll, and HR budgets.
• Drive talent development, succession planning, and leadership programs.
• Collaborate with department heads to align HR practices with operational needs.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
• Minimum 10 years of experience in HR management or similar roles.
• Strong leadership, communication, and organizational skills.
• Knowledge of HR software, labour laws, and best practices.
• Proven ability to handle complex employee relations and drive HR projects.
• Conversant in written and spoken English, Chinese, and Mandarin.

How to Apply:

Send your resume and cover letter to chai@jalex.com.my with the subject “Human Resource Manager Application ”

Only shortlisted candidates will be contacted for an interview.

Be a part of JALEX GROUP OF COMPANIES and lead our people to success!

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities
• Allowances for continuing education

Responsibilities:

• Responsible for the delivery of media sales results.
• Work with agencies & clients to provide outdoor media solutions, develop new business.
• Serve as primary day-to-day liaison with agencies & clients and maintain positive ongoing relationships.
• Manage multiple campaigns simultaneously while interfacing with different internal and external contact

Requirements:

• Bachelor's degree or equivalent experience.
• Proven success in media sales & client management.
• Familiarity with sales performance metrics.
• Strong negotiation, presentation and communication skills.

Perks & Benefits

• Parking subsidy
• Central location
• Medical,Dental & Optical
• Personal leave
• Commission

Responsibilities:

Client Relationship Management

• • Establish relationships with clients’ Information Technology (IT) and business unit executives, acting as a trusted advisor to understand their issues, needs, and requirements.
  • Manage client satisfaction regarding IT service delivery, ensuring profit objectives are met.

Sales and Business Development

• • Lead business development initiatives to identify and secure new customers through proactive strategies.
  • Manage account portfolios, tracking and reporting on metrics, growth opportunities, and potential risks.
  • Drive maintenance sales opportunities, including post-warranty services.
  • Achieve sales targets and maintain strong customer relationships.
  • Engage with principals, partners, and suppliers in sales activities related to IT services.

Collaboration and Team Coordination: Work closely with internal teams such as Pre-Sales and Post-Sales to ensure timely and accurate delivery of solutions.

Market and Strategic Management

• • Monitor market conditions and recommend pricing and strategic market approaches.
  • Investigate customer complaints regarding quality, delivery, or service, recommending corrective measures.

Proposal and Contract Management: Prepare, present, negotiate, and finalize contracts, quotations, and proposals.

Issue Escalation and Problem Resolution: Act as the primary point of contact for escalated issues, ensuring timely resolution.

Post-Warranty and Maintenance Sales: Follow up on post-warranty opportunities to drive maintenance sales.

Requirements:

• Qualifications:
  • Diploma or Bachelor’s Degree in Computer Science, Information Technology, or equivalent.
  • Professional certifications (e.g., Microsoft or CompTIA) are preferred.
• Experience:
  • Minimum 3 years of experience in IT roles, with hands-on exposure to HP products, including TechPulse and Teradici.
  • Demonstrated expertise in SOE design and network image deployment.
• Skills:
  • Proficiency in English (written and spoken); additional language skills are advantageous.
  • Strong documentation and proposal writing skills.
  • Excellent interpersonal and communication skills with stakeholders at all levels.

Ability to work independently under tight schedules and meet stringent deadlines

Perks & Benefits

• Employee equity
• Commission and bonus
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Open culture
• Paid training and development

Responsibilities:

• Responsible for the delivery of media sales results.
• Work with agencies & clients to provide outdoor media solutions, develop new business.
• Serve as primary day-to-day liaison with agencies & clients and maintain positive ongoing relationships.
• Manage multiple campaigns simultaneously while interfacing with different internal and external contact

Requirements:

• Bachelor's degree or equivalent experience.
• Proven success in media sales & client management.
• Familiarity with sales performance metrics.
• Strong negotiation, presentation and communication skills.

Perks & Benefits

• Parking subsidy
• Central location
• Medical,Dental & Optical
• Personal leave
• Commission

-電氣或機械知識

-推廣一系列逆變器和直流驅動器

-對銷售線有興趣

-提供培訓，吃苦耐勞，願意出差，擁有自己的交通工具。

-5個工作天

-津貼、醫療、銷售佣金等

加入 JALEX GROUP OF COMPANIES，這是一個專門從事室內裝修和建築的領先組織。我們正在尋找一位經驗豐富的人力資源經理來領導和加強我們的人力資源策略和營運。

主要職責：

制定並實施與業務目標一致的人力資源策略。

監督整個員工生命週期，包括招募、入職、培訓和留任。

管理員工關係、解決工作場所問題並促進正向的工作文化。

設計並執行績效管理和評估系統。

確保遵守僱傭法和公司政策。

規劃和管理員工福利、薪資和人力資源預算。

推動人才發展、繼任計畫和領導力計畫。

與部門主管合作，使人力資源實務與營運需求保持一致。

資格：

人力資源、工商管理或相關領域學士學位（碩士優先）。

至少 10 年人力資源管理或類似職位經驗。

較強的領導、溝通及組織能力。

了解人力資源軟體、勞動法和最佳實務。

具有處理複雜員工關係和推動人力資源專案的能力。

如何申請：

將您的履歷和求職信發送至 chai@jalex.com.my，主題為“人力資源經理申請”

只有入圍的候選人才會被聯絡進行面試。

成為 JALEX 集團公司的一員，帶領我們的員工走向成功！

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 定期團隊活動
• 醫療保險
• 開放文化
• 個人發展機會
• 繼續教育津貼

Job Description

• To work skilfully and competently.

• To ensure compliance with accounting standards, regulations, and company policies.

• To prepare and review financial statements, reports, and budgets for accuracy and completeness.

• To evaluate and improve financial systems, processes, and procedures to enhance efficiency and

accuracy.

• To analyse variances and trends to provide insights into financial performance.

• To coordinate with external tax advisors and auditors to address tax-related issues.

• To provide financial analysis, insights and recommendations to support strategic decisions-making.

• To conduct financial modeling and scenario analysis to assess the impact of business decision.

• To conduct regular audits and assessments to identify and mitigate financial risks.

Job Requirement

• Candidate must possess at least ACCA/ Bachelor Degree in Finance/ Accountancy / or equivalent.

• Excellent organizational skills and attention to detail.

• Excellent interpersonal and verbal communication skills.

• Good personality, self-discipline and a strong sense of responsibility.

• Well known of Microsoft Office (Word, Excel, Power Point etc.) and AutoCount System.

• At least 5 years managerial experiences.

Perks & Benefits

• Medical
• Miscellaneous allowance
• Education support
• Working hours: Regular hours, Mondays - Fridays

Tasks:

-> Provide remote L1 Support to End Users;

-> Analyzing problem & putting correct resolution in place;

-> Troubleshooting and relating resolution procedures to non-technical end- users,

-> opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;

-> Monitoring the correct timelines (SLA)

-> Contact with the end user via phone, e-mail & chat, -> Providing input toward Knowledge base maintenance. -> Working on 8h shifts from our office located in KL (100% work in office, no possibility of hybrid or remote work),

-> Rotational shift during the weekends

Requirements:

-> Fluent Mandarin language and good English;

-> Strong organizational skills with ability to prioritize effectively

-> Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;

-> Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset

-> Able to work on shifts (7:30am - 7:00pm) Monday till Friday (8 working hours per day)

-> Working on Malaysian public holidays will be required followed by agreed replacement leave

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Tasks:

-> Provide remote L1 Support to End Users;

-> Analyzing problem & putting correct resolution in place;

-> Troubleshooting and relating resolution procedures to non-technical end- users,

-> opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;

-> Monitoring the correct timelines (SLA)

-> Contact with the end user via phone, e-mail & chat, -> Providing input toward Knowledge base maintenance. -> Working on 8h shifts from our office located in KL (100% work in office, no possibility of hybrid or remote work),

-> Rotational shift during the weekends

Requirements:

-> Fluent Mandarin language and good English;

-> Strong organizational skills with ability to prioritize effectively

-> Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;

-> Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset

-> Able to work on shifts (7:30am - 7:00pm) Monday till Friday (8 working hours per day)

-> Working on Malaysian public holidays will be required followed by agreed replacement leave

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Tasks:

-> Provide remote L1 Support to End Users;

-> Analyzing problem & putting correct resolution in place;

-> Troubleshooting and relating resolution procedures to non-technical end- users,

-> opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;

-> Monitoring the correct timelines (SLA)

-> Contact with the end user via phone, e-mail & chat, -> Providing input toward Knowledge base maintenance. -> Working on 8h shifts from our office located in KL (100% work in office, no possibility of hybrid or remote work),

-> Rotational shift during the weekends

Requirements:

-> Fluent Mandarin language and good English;

-> Strong organizational skills with ability to prioritize effectively

-> Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;

-> Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset

-> Able to work on shifts (7:30am - 7:00pm) Monday till Friday (8 working hours per day)

-> Working on Malaysian public holidays will be required followed by agreed replacement leave

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

職責：

• 起草、評估、談判和執行合約。
• 透過充當合約事務的單一聯絡人來發展和維護供應商關係。
• 監督所有與合約相關的信件和文件的記錄保存。
• 在內部和外部提供與合約相關的問題解決方案。
• 酌情監控並完成合約結束、延期或續約。
• 向所有利害關係人傳達合約相關資訊。

要求：

• 擁有豐富擔任合約經理或相關職位的經驗。
• 優秀的組織和領導能力。
• 優秀的溝通和人際交往能力。
• 對不同業務流程和策略制定有透徹的了解。
• 對 MS Office、資料庫和資訊系統有良好的了解。
• 至少擁有供應鏈管理、物流或工商管理或相關領域的學士學位；理學碩士/文學碩士將是一個優勢。

津貼和福利

• 津貼（旅費、交通費等）
• 開放文化
• 有薪培訓和發展
• 索賠和獎金

職責：

• 負責媒體銷售成果的交付。
• 與機構和客戶合作提供戶外媒體解決方案，開發新業務。
• 擔任與代理商和客戶的主要日常聯絡，並維持積極的持續關係。
• 同時管理多個行銷活動，同時與不同的內部和外部聯絡人互動

要求：

• 學士學位或同等經驗。
• 在媒體銷售和客戶管理方面取得了成功。
• 熟悉銷售績效指標。
• 較強的談判、演示和溝通能力。

津貼和福利

• 停車補助
• 中心位置
• 醫療、牙科和光學
• 事假
• 委員會

ABOUT ECRI

ECRI, a non-profit organization, is a global, independent authority on healthcare technology and safety, dedicated to advancing cost-effective, safe, quality healthcare across the continuum of care. We fulfil our mission through independent research on healthcare technologies and patient safety, providing access to our extensive database, customized consultation, and delivery of specialized training programs.

ABOUT THE ROLE

The HR Manager is responsible for overseeing all aspects of human resources management within the organization. This role will play a critical part in developing and implementing effective HR strategies that align with the company's overall business objectives, while ensuring the day-to-day HR operations run smoothly.

RESPONSIBILITIES

• Strategic HR Leadership: Develop and execute HR strategies that aligns with ECRI’s mission and business objectives.
• Talent Management: Lead workforce planning and talent development initiatives, ensuring the attraction, development, and retention of top talent across all levels of the organization.
• Employee Relations: Foster a positive and inclusive workplace environment, handling all employee relations issues and providing guidance to managers and employees on HR-related matters.
• Organizational Development: Implement organizational change initiatives, working closely with leadership to manage transitions, improve business processes, and support company growth.
• Learning and Development: Develop, implement and execute a comprehensive L&D strategy aligned with the organization's business objectives.
• Performance Management: Oversee the performance management cycle, ensuring clear communication of objectives, continuous feedback, and robust development plans for employees.
• Compliance and Policy Management: Ensure compliance with all local labor laws and regulations, reviewing and updating HR policies and procedures as needed.
• Culture and Engagement: Drive engagement programs and initiatives that support a strong, positive workplace environment.
• HR Operations: Lead HR operations, including payroll, compensation, and benefits management, ensuring efficiency and alignment with company policies.

REQUIREMENTS

• Bachelor's degree in Human Resources Management or Business Administration with a specialization in HR)
• Minimum 5 years of managerial experience in a HR function.
• Strong knowledge of labor laws and regulations.
• Strong experience in Employee Relations and best practices.
• Excellent communication and interpersonal skills.
• Ability to build and maintain strong relationships with employees and management.
• Proven ability to manage multiple projects and prioritize tasks effectively.

Perks & Benefits

• Nearby public transport
• Medical insurance

We are seeking a highly motivated and customer-focused individual to join our team as an Alibaba.com Service Specialist (Key Account). In this role, you will have the opportunity to work closely with Alibaba.com, providing them with exceptional support to help client's manage their account effectively. This position offers a fantastic learning opportunity with exposure to Alibaba.com, contributing to personal growth and career advancement.

Responsibilities:

• Commission structure in place for successful account renewals, offering additional income.
• Expand relationship with existing customers by continuously proposing solutions that meet their objectives.
• Opportunity to collaborate directly with Alibaba, gaining valuable insights into their operations and fostering understanding of e-commerce.
• Fantastic learning opportunity with exposure to Alibaba, contributing to personal growth and career advancement.
• Assist clients in managing their accounts.
• Engage with clients via various channels to promptly and satisfactorily resolve their issues.
• Proactively handle clients’ objections, providing appropriate solutions and alternatives.
• Provide operational support to sales teams, ensuring exceptional service delivery.
• Conduct onboarding calls, collect necessary information, and meet deadlines efficiently.
• Stay up-to-date with new features, products, and service on Alibaba platform.
• Advise clients on promotional activities, online events, webinars, and training sessions.
• Provide training and guidance on operating the Alibaba platform effectively.
• Perform data analysis and conduct performance reviews to identify improvement areas.
• Ability to provide training and guidance to clients on platform usage.
• Seize growth opportunities for clients based on performance evaluation.

Requirements :

• Candidates must possess at least a Diploma or Degree in Computer Science / Information Technology, Advertising / Media Studies, Marketing, Business Studies / Administration / Management, or equivalent.
• Fresh graduates are encouraged to apply.
• Fluent in English, Malay, and Mandarin dialects would be an additional advantage.
• Knowledge of online technologies and their use in delivering customer and business benefits.
• Strong team player with excellent interpersonal
• Good organizational skills and time management.
• Take the initiative to learn and complete the tasks assigned.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Personal leave

任務：

-> 為最終用戶提供遠端 L1 支援；

-> 分析問題並制定正確的解決方案；

-> 故障排除以及與非技術最終用戶相關的解決程序，

-> 在整個事件生命週期內開啟、關閉和監控系統中的事件；

-> 監控正確的時間表 (SLA)

-> 透過電話、電子郵件和聊天與最終用戶聯繫，-> 為知識庫維護提供意見。 -> 在我們位於吉隆坡的辦公室進行 8 小時輪班工作（100% 在辦公室工作，不可能混合或遠端工作），

-> 週末輪班

要求：

-> 流利的普通話和良好的英語；

-> 強大的組織能力，能夠有效地決定優先順序

-> 優秀的溝通技巧以及在困難或衝突情況下與不同客戶和員工群體進行專業互動的能力；

-> 先前的 L1 遠端支援經驗，包括：故障排除、診斷、解決方案、軟體部署將被視為獨特資產

-> 能夠輪班工作（上午 7:30 - 晚上 7:00）週一至週五（每天 8 小時工作時間）

-> 需要在馬來西亞公共假期工作，然後接受商定的補假

津貼和福利

• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

我們正在尋找積極進取、以客戶為中心的個人加入我們的團隊，擔任阿里巴巴服務專家（大客戶）。在此職位上，您將有機會與阿里巴巴密切合作，為他們提供卓越的支持，幫助客戶有效管理其帳戶。該職位提供了接觸阿里巴巴的絕佳學習機會，有助於個人成長和職業發展。

職責：

• 為成功續訂帳戶而製定的佣金結構，提供額外收入。
• 透過不斷提出滿足現有客戶目標的解決方案來擴大與現有客戶的關係。
• 有機會直接與阿里巴巴合作，獲得有關其營運的寶貴見解並加深對電子商務的了解。
• 接觸阿里巴巴的絕佳學習機會，有助於個人成長和職業發展。
• 協助客戶管理他們的帳戶。
• 透過多種管道與客戶互動，及時、滿意地解決他們的問題。
• 積極處理客戶的異議，提供適當的解決方案和替代方案。
• 為銷售團隊提供營運支持，確保提供卓越的服務。
• 進行入職電話、收集必要的資訊並有效率地按時完成任務。
• 隨時了解阿里巴巴平台的新功能、產品和服務。
• 就促銷活動、線上活動、網路研討會和培訓課程向客戶提供建議。
• 提供有效運作阿里巴巴平台的培訓和指導。
• 執行數據分析並進行績效審查，以確定改進領域。
• 能夠為客戶提供平台使用方面的培訓和指導。
• 根據績效評估為客戶抓住成長機會。

要求 ：

• 候選人必須至少擁有電腦科學/資訊科技、廣告/媒體研究、行銷、商業研究/行政/管理或同等學歷的文憑或學位。
• 鼓勵應屆畢業生申請。
• 流利的英語、馬來語和普通話方言將是一個額外的優勢。
• 了解線上技術及其在提供客戶和業務利益方面的用途。
• 具有良好的人際交往能力的強大團隊合作者
• 良好的組織能力和時間管理能力。
• 主動學習並完成指派的任務。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 免費小吃/歡樂時光
• 事假

NIQ Customer Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

Responsibilities

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement regularly, and share with respective teams for improvement.

Bjak is dedicated to providing access to affordable and sustainable financial services for people across ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Through our flagship platform, Bjak.com, we help millions of people find insurance policies that offer the best value and coverage tailored to their needs.

Our commitment to innovation is driven by our investments in cutting-edge technologies such as Custom API, blockchain, trading systems, and data science. This enables us to make financial services more accessible, transparent, and easy to understand—services that were once out of reach for many.

At Bjak, we excel at navigating complex regulatory landscapes and have developed some of the most innovative financial products globally. We're on a mission to transform how people in ASEAN engage with financial services.

Job Summary

We are seeking a proactive and hands-on Customer Experience & Admin Operations Manager/Team Lead to oversee and streamline our customer service and administrative functions. This role requires someone with a strong "can-do" attitude, who is not only capable of leading a team but also comfortable rolling up their sleeves to get involved in daily tasks when needed. The ideal candidate will be detail-oriented, proficient in Excel for reporting and analysis, and passionate about improving both customer experiences and operational efficiency.

Key Responsibilities:

Customer Experience Management:

• Lead and manage the customer service team to provide high-quality support and engagement.
• Develop and implement customer service strategies that drive satisfaction and loyalty.
• Actively handle customer queries and issues when needed, especially during peak times or escalations.
• Monitor and analyze customer feedback to identify areas for improvement.
• Develop and enforce service level agreements (SLAs) and key performance indicators (KPIs) for the team.
• Resolve escalated customer issues promptly and professionally.
• Train and mentor team members to deliver exceptional service.

Admin Operations Management:

• Oversee day-to-day administrative operations, including office management, record keeping, and inventory control.
• Be hands-on with administrative tasks when required, such as managing office supplies, preparing reports, or organizing company documents.
• Implement and refine administrative processes to ensure operational efficiency.
• Coordinate with cross-functional teams to manage office supplies, equipment, and contracts.
• Ensure compliance with company policies and procedures in all administrative activities.
• Prepare reports and presentations on operational metrics for management.
• Support the finance and HR departments with administrative tasks, as needed.
  

Team Leadership:

• Manage and motivate a team of customer service and administrative staff, fostering a positive and collaborative work environment.
• Set team goals, conduct performance evaluations, and provide ongoing feedback.
• Identify training needs and facilitate skill development for the team.
• Create and manage team schedules, ensuring adequate coverage for customer service and administrative tasks.
• Step in and provide direct support during peak periods or in case of staff shortages.

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Proven experience (5+ years) in customer service, administration, or operations roles, with at least 2 years in a leadership capacity.
• Strong leadership and people management skills, with a "doer" or "can-do" attitude and the ability to take a hands-on approach when necessary.
• Proficiency in Microsoft Excel for data analysis, reporting, and operational metrics.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• High level of attention to detail and organizational skills.

Preferred Quality:

• Experience in process improvement and operational efficiency initiatives.
• Familiarity with data analysis and reporting tools.
• Experience working within a startup or fast-growing company environment.

At our company, we believe in fostering an environment where you can thrive. Our benefits package includes:

• Competitive salary
• Hybrid work arrangement
• Flexible working hours
• Casual work attire
• Comprehensive medical, dental and vision benefit
• Strong learning and development plans for your career growth
• International work environment and flat organization

This position will be responsible for delighting clients around Asia Pacific through delivering retail measurement insights and analysis.

Main responsibilities include:

• Delight client stakeholders through retail measurement and consumer panel insights for a regional headquarter of a global client
• To help drive positive Net Promoter Score across the APAC region and HQ for the client
• Partner with the local NIQ market teams to elevate the customer engagement
• Contribute to regional industry and strategic thought leadership
• Collaborate on transforming the client experience with more efficiency of insights through Discover and embracing the NielsenIQ Service Model
• Support Account Development to identify revenue leads to help drive further growth

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• Fresh graduates are encouraged to apply.
• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Mandarin
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

• You will be working in a fast-growing startup that promotes flexible and open culture
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary