Total 20 customer service manager job vacancies in Penang

The Service Administrator will play a key role in supporting the service department by managing administrative tasks, ensuring smooth communication between service teams and clients, and maintaining accurate records of service activities and reports.

Education Qualification : SPM or above

Require : Familiar with Microsoft Office priority

Salary : RM 1800 - RM 2600

Please Call to Mr Lim - 012-4887781 for Interview

Perks & Benefits

• Additional Allowance,
• Overtime / OT
• EPF, SOCSO & etc
• Training provided

KEY REPONSIBILITIES :

•⁠ ⁠INSTALLATION OF EQUIPMENT

•⁠ ⁠MAINTENNACE AND REPAIR

•⁠ ⁠TROUBLESHOOTING

•⁠ ⁠CUSTOMER SUPPORT

•⁠ ⁠REPORTING

•⁠ ⁠TOOLS & EQUIPMENT MANAGEMENT

•⁠ ⁠SAFETY COMPIANCE

FROM 18 - 30 AGE (MALE)

RM2000.00 - RM2600.00

NUMBER OF VACANCY : 1

TRAINING WILL PROVIDED

BASIC OF ENGLISH / BAHASA MELAYU

PHYSICAL STAMINA PRIORITY

TIME MANAGEMENT

Please Call to Mr Lim - 012-4887781 for Interview

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

The Service Administrator will play a key role in supporting the service department by managing administrative tasks, ensuring smooth communication between service teams and clients, and maintaining accurate records of service activities and reports.

Education Qualification : SPM or above

Require : Familiar with Microsoft Office priority

Salary : RM 1800 - RM 2600

Please Call to Mr Lim - 012-4887781 for Interview

Perks & Benefits

• Additional Allowance,
• Overtime / OT
• EPF, SOCSO & etc
• Training provided

The Service Administrator will play a key role in supporting the service department by managing administrative tasks, ensuring smooth communication between service teams and clients, and maintaining accurate records of service activities and reports.

Education Qualification : SPM or above

Require : Familiar with Microsoft Office priority

Salary : RM 1800 - RM 2600

Please Call to Mr Lim - 012-4887781 for Interview

Perks & Benefits

• Additional Allowance,
• Overtime / OT
• EPF, SOCSO & etc
• Training provided

• To ensure Easy Payment Product Sales & operations are functioning well.
• Maintain a good level merchant servicing.
• To monitor merchant sales performance, identify and develop new account. Merchant servicing, handle & follow up merchant’s complaints & feedbacks.
• Active engagement with the merchant.
• Conduct training to new merchant. o create and build up good relationship between organization and merchant to create loyalty business partner.
• Monitoring sales claim and ensure no sales claim expired.

Job Requirements

• Degree or Diploma holder in any discipline
• STPM/SPM with minimum 3 years related experience and with leading team experiences.

Skills Requirements

• Lesson planning skills to plan lessons by incorporating the key elements systematically.
• Presentation skills to deliver the content to participants.
• Able to communicate to all level and target audience.
• Listening skills to empathize and listen to other person’s ideas.
• Persuasion skills in order to move others into positive action, attitudes and behavior, ability to handle & manage stress.
• PC literate.

Perks & Benefits

• Medical insurance
• Open culture

The Service Administrator will play a key role in supporting the service department by managing administrative tasks, ensuring smooth communication between service teams and clients, and maintaining accurate records of service activities and reports.

Education Qualification : SPM or above

Require : Familiar with Microsoft Office priority

Salary : RM 1800 - RM 2600

Please Call to Mr Lim - 012-4887781 for Interview

Perks & Benefits

• Additional Allowance,
• Overtime / OT
• EPF, SOCSO & etc
• Training provided

Job Description

• • Lead and develop the workshop team to consistently meet the KPIs
  • Plan and structure work schedule for mechanics and purchasing staff to optimise productivity
  • Provide guidance on quality standard, ensuring teams meet performance targets and deliver high quality of work
  • Monitor the condition of workshop tools, equipment and facilities, ensuring regular maintenance and servicing
  • Prepare monthly reports to track workshop performance and identify area for improvements
  • Take on additional responsibilities as assigned to contribute to overall operational success

Requirements

• • At least 5 years experience in managerial role, preferably within heavy equipment, heavy machinery or a similar industry
  • Strong technical knowledge of prime mover & Trailer maintenance & repair
  • Ability to handle complaints and resolve complex situation effectively
  • A team player with a flexible, collaborative approach to leadership

Benefits

• • Annual leave and sick leave
  • Bonus
  • KWSP and SOCSO
  • Medical Claim
  • Increments to upgrade your basic salary & improve your lifestyle.

JOB DESCRIPTION:

• • Drive and execute e-commerce operations across multiple online marketplaces including product listing optimization, promotional campaigns, pricing strategies, and banner management.
  • Collaborate with Product and Digital Marketing teams to conceptualize and implement compelling marketing campaigns across all e-commerce platforms.
  • Generate and analyze sales performance reports, monitor campaign effectiveness, and propose data-driven improvement strategies.
  • Stay current with e-commerce trends, monitor competitor activities, and leverage industry best practices to enhance online presence.
  • Manage customer engagement and lead generation through company's social media platforms (Facebook, Instagram, YouTube).
  • Lead and execute special e-commerce initiatives and strategic projects to drive business growth.

REQUIREMENTS:

• • Bachelor's degree in E-commerce, Marketing, Business Administration or related field.
  • Proven experience in e-commerce operations and digital marketing.
  • Strong analytical mindset with excellent data interpretation skills.
  • Detail-oriented with demonstrated project management capabilities.
  • Self-motivated with ability to work independently and as part of a team.
  • Excellent English communication skills, both written and verbal.
  • Proficiency in Mandarin will be an advantage.
  • Experience with Malaysian e-commerce platforms (Shopee, Lazada, etc.) is preferred.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Casual dress code
• Personal leave
• Paid training and development

服務管理員將在支援服務部門方面發揮關鍵作用，管理行政任務，確保服務團隊和客戶之間的順暢溝通，並維護服務活動和報告的準確記錄。

教育資格：SPM或以上

要求：熟悉Microsoft Office優先

薪資：RM 1800 - RM 2600

請致電林先生 - 012-4887781進行面試

津貼和福利

• 額外津貼，
• 加班/加班
• EPF、SOCSO 等
• 提供培訓

JOB DESCRIPTION:

• • Drive and execute e-commerce operations across multiple online marketplaces including product listing optimization, promotional campaigns, pricing strategies, and banner management.
  • Collaborate with Product and Digital Marketing teams to conceptualize and implement compelling marketing campaigns across all e-commerce platforms.
  • Generate and analyze sales performance reports, monitor campaign effectiveness, and propose data-driven improvement strategies.
  • Stay current with e-commerce trends, monitor competitor activities, and leverage industry best practices to enhance online presence.
  • Manage customer engagement and lead generation through company's social media platforms (Facebook, Instagram, YouTube).
  • Lead and execute special e-commerce initiatives and strategic projects to drive business growth.

REQUIREMENTS:

• • Bachelor's degree in E-commerce, Marketing, Business Administration or related field.
  • Proven experience in e-commerce operations and digital marketing.
  • Strong analytical mindset with excellent data interpretation skills.
  • Detail-oriented with demonstrated project management capabilities.
  • Self-motivated with ability to work independently and as part of a team.
  • Excellent English communication skills, both written and verbal.
  • Proficiency in Mandarin will be an advantage.
  • Experience with Malaysian e-commerce platforms (Shopee, Lazada, etc.) is preferred.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Casual dress code
• Personal leave
• Paid training and development

Responsibilities:

• Identify business trends and marketing opportunities that can improve the various hotels performance under PPHG to the Director of Sales.
• Continuously solicit for new business that expands our client base using action plans focused on the market segment identified by the Director of Sales.
• Prospecting and growing an account list, handling incoming leads and closing sales.
• Plan, execute and follow-up on sales trips as approved.
• Work closely with other sales associates and calling in on important customers and establishing multiple levels of contacts within the customer’s organization.
• Participate in the sales meetings by sharing latest market trends and new business development opportunities and activities.
• Practice professional account qualification on a consistent basis (i.e., measure budget needs, date flexibility, space requirement, competitive information etc.).
• Attend tradeshows, travel functions, major business functions or as required/directed by the Director of Sales.
• Organizes familiarization of hotels and their facilities with clients and potential ones.
• Responsible for an assigned sales target in accordance to industry segmentation - Work closely with each salesperson and identify opportunities and ways to maximize and exceed personal and team revenue goals.

Requirements:

• Proven work experience as a Senior Sales Manager or Sales Manager (Corporate & MICE) .
• Hands on experience in sales and an ability to deliver excellent customer experience.
• Familiarity of sales performance metrics.
• Good communication and negotiation skills.
• An ability to deliver projects and answer inquiries on time.
• Ability to address and solve revenue challenges within the brands
• Solid negotiation and presentation skills

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Central location
• Medical insurance
• Personal leave

JOB DESCRIPTION:

• • Drive and execute e-commerce operations across multiple online marketplaces including product listing optimization, promotional campaigns, pricing strategies, and banner management.
  • Collaborate with Product and Digital Marketing teams to conceptualize and implement compelling marketing campaigns across all e-commerce platforms.
  • Generate and analyze sales performance reports, monitor campaign effectiveness, and propose data-driven improvement strategies.
  • Stay current with e-commerce trends, monitor competitor activities, and leverage industry best practices to enhance online presence.
  • Manage customer engagement and lead generation through company's social media platforms (Facebook, Instagram, YouTube).
  • Lead and execute special e-commerce initiatives and strategic projects to drive business growth.

REQUIREMENTS:

• • Bachelor's degree in E-commerce, Marketing, Business Administration or related field.
  • Proven experience in e-commerce operations and digital marketing.
  • Strong analytical mindset with excellent data interpretation skills.
  • Detail-oriented with demonstrated project management capabilities.
  • Self-motivated with ability to work independently and as part of a team.
  • Excellent English communication skills, both written and verbal.
  • Proficiency in Mandarin will be an advantage.
  • Experience with Malaysian e-commerce platforms (Shopee, Lazada, etc.) is preferred.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Casual dress code
• Personal leave
• Paid training and development

Requirements:

• Fresh graduates are welcomed to apply.
• Knowledge of social media and basic IT skills is an advantage.
• Creative marketing ideas aligned with current trends.
• Ability to work under targets set by management.
• Must have own transportation.

Key Responsibilities:

• Develop and implement effective sales strategies to promote IT products or services.
• Maximize sales efficiency and identify potential customers through research and profiling.
• Maintain healthy client relationships and address feedback or complaints.
• Design and oversee marketing campaigns to increase brand awareness.
• Prepare budgets and time constraints for marketing initiatives.
• Track sales data and create performance reports.
• Collaborate with cross-functional teams.

Qualifications:

• Strong communication and negotiation skills.
• Analytical mindset for market research and competitor analysis.
• Creativity in designing effective marketing campaigns.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)

Responsibilities:

• Oversee the daily operations of the rooms division, ensuring smooth and efficient service delivery.
•   Develop and implement strategies to maximize revenue and minimize costs.
•   Ensure compliance with all hotel policies, procedures, and safety regulations.
•   Recruit, hire, train, and develop a high-performing team of staff members.
•   Motivate and inspire the team to deliver exceptional guest service.
•   Conduct regular performance reviews and provide coaching and feedback.
•   Address employee concerns and resolve conflicts promptly and professionally.
•   Ensure that all guest needs and expectations are met or exceeded.
•   Respond to guest complaints and feedback in a timely and effective manner.
•   Implement strategies to enhance the overall guest experience.
•   Manage the department's budget and control costs.
•   Monitor and analyze financial performance to identify areas for improvement.
•   Make informed decisions regarding capital expenditures and operational expenses.
•   Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards.
•   Implement quality control measures to maintain high standards of service.
•   Monitor guest satisfaction surveys and implement corrective actions as needed.

Requirements:

• Proven experience in hotel management, with a strong focus on rooms division operations.
• Good organizational and leadership abilities.
• Excellent communication and people skills.
• The ability to work effectively with people from diverse cultural backgrounds.
• Knowledge of industry's legal rules and guidelines.
• Bachelor's degree in hospitality management or a related field.
• Strong understanding of hotel operations, including revenue management, sales, and marketing.
•  Strong attention to detail and problem-solving abilities.
•  Proficiency in hotel management software systems.
•  The role often requires working irregular hours, including weekends and holidays.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Dental insurance
• Paid training and development

職位描述

• • 領導和發展車間團隊以始終如一地滿足 KPI
  • 規劃和製定機械師和採購人員的工作時間表，以優化生產力
  • 提供品質標準指導，確保團隊達到績效目標並交付高品質的工作
  • 監控車間工具、設備和設施的狀況，確保定期維護和保養
  • 準備月度報告以追蹤車間績效並確定需要改進的領域
  • 承擔分配的額外職責，為整體營運成功做出貢獻

要求

• • 至少 5 年管理經驗，最好是在重型設備、重型機械或類似行業
  • 豐富的原動機和拖車維護和維修技術知識
  • 能夠有效處理投訴並解決複雜情況
  • 具備團隊合作精神，具有靈活、協作的領導方式

好處

• • 年假和病假
  • 獎金
  • KWSP 與 SOCSO
  • 醫療索賠
  • 增加您的基本工資並改善您的生活方式。

職責：

• 監督客房部門的日常運營，確保順利有效率地提供服務。
• 制定並實施策略以最大化收入並最小化成本。
• 確保遵守所有飯店政策、程序和安全法規。
• 招募、僱用、培訓和發展一支高績效的員工團隊。
• 激勵和激勵團隊提供卓越的賓客服務。
• 定期進行績效評估並提供指導和回饋。
• 及時、專業地解決員工關心的問題並解決衝突。
• 確保滿足或超越客人的所有需求和期望。
• 及時有效回應客人的投訴和回饋。
• 實施策略以增強整體賓客體驗。
• 管理部門預算並控製成本。
• 監控和分析財務績效以確定需要改進的領域。
• 就資本支出和營運支出做出明智的決定。
• 定期檢查客房和公共區域，以確保清潔和維護標準。
• 實施品質控制措施以維持高標準的服務。
• 監控賓客滿意度調查並根據需要實施糾正措施。

要求：

• 擁有豐富的飯店管理經驗，專注於客房部門營運。
• 良好的組織和領導能力。
• 優秀的溝通和人際交往能力。
• 與來自不同文化背景的人有效合作的能力。
• 了解行業的法律規則和指南。
• 酒店管理或相關領域的學士學位。
• 對酒店營運有深入了解，包括收入管理、銷售和行銷。
• 高度關注細節和解決問題的能力。
• 熟練酒店管理軟體系統。
• 該職位通常需要不規律的工作時間，包括週末和假日。

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 定期團隊活動
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 牙科保險
• 有薪培訓和發展

職位描述：

• • 跨多個線上市場推動和執行電子商務運營，包括產品清單優化、促銷活動、定價策略和橫幅管理。
  • 與產品和數位行銷團隊合作，在所有電子商務平台上構思並實施引人注目的行銷活動。
  • 產生和分析銷售業績報告、監控活動有效性並提出數據驅動的改進策略。
  • 跟上電子商務趨勢，監控競爭對手的活動，並利用行業最佳實踐來增強線上影響力。
  • 透過公司的社群媒體平台（Facebook、Instagram、YouTube）管理客戶參與和潛在客戶開發。
  • 領導並執行特殊的電子商務計劃和策略項目以推動業務成長。

要求：

• • 電子商務、行銷、工商管理或相關領域學士學位。
  • 在電子商務營運和數位行銷方面擁有豐富的經驗。
  • 強大的分析思維和出色的數據解釋能力。
  • 注重細節，具備優秀的專案管理能力。
  • 自我激勵，具有獨立工作和團隊合作的能力。
  • 優秀的英語書面和口頭溝通能力。
  • 精通普通話將是一個優勢。
  • 有馬來西亞電商平台（Shopee、Lazada等）經驗者優先。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 休閒著裝要求
• 事假
• 有薪培訓和發展

Scope of Position: Develop, maintain, lead and measure Expeditors’ product and service deliverables to satisfy the specific needs of a Corporate Account(s).
Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.

Major Duties and Responsibilities:

Account retention, Strategic responsibilities:

• Continually seek improvement in procedures and services to create more efficient and cost effective operations.
• Continually search for and implement cost savings within Expeditors (whether through efficiencies or hard cost savings).
• Design and manage QBR process with account input. Maintain and participate in scheduled QBRs locally.
• Manage schedule of global QBRs when applicable. Consolidate data from global QBRs.
• Involve Branch Managers or Key Department Managers in the QBR process.
• Facilitate communication amongst all key contacts and all related Expeditors contacts.
• Facilitate cooperation and positive working relationship with 3rd party vendors
• Communicate technology updates and tools proactively.

Account retention, Tactical responsibilities:

• Maintain all account rates and tariffs.
• Keep rates fresh and manage yields on a monthly basis.
• Coordinate RFQs and rate requests.
• Ensure the branches file ATS and advise TLI number.
• Distribute rate information as needed within the Expeditors network timely.
• Provide clear instructions on operational requirements so that branches can construct their DLSOPs.
• Ensure branches are maintaining / updating DLSOPs.
• Make sure all Expeditors branches are aware of account key contacts in their location. 
• Email distribution backed with quarterly conference calls are the preferred method.
• Assist and support all Expeditors in-house operations representatives based at the Corporate Account.
• Establish and direct all reports required to evaluate Expeditors performance.
• Establish target performance metrics with the account.
• Ensure that a functioning and agreed upon invoicing - payment process is in place. Make sure this is included in the DLSOP.
• If a third party payment center is involved, ensure process flow and contacts for escalation is in place in DLSOP.
• Assist with collections on past dues over 30 days.
• Provide assistance in resolution of regional claims and disputes.
• Set up Management reports to ensure global consistency and data integrity.

Account development, Strategic responsibilities:

• Continually search for and implement cost savings for your client by improving processes and eliminating waste.
• Establish, maintain and review account objectives through the use of an annual business plan reviewed quarterly with Corporate Sponsor and key personnel.
• Identify opportunities and keep Teamsell updated accordingly.
• Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business.

Account development, Tactical responsibilities:

• Travel when necessary within region to branch offices, customer field offices, and account customers to resolve issues, review branch operating procedures, and maintain customer information and satisfaction. International travel as required.
• Update key customer contacts with industry information through newsflashes, insights and global news that directly affect them.
• Maintain lines of communication with all key contacts – locally, regionally or internationally – as needed within account’s organization.
• Maintain a thorough client organizational chart with all key contacts showing responsibilities and role (i.e.; decision maker, influencer, advocate, coach)
• Ensure advanced notice of service irregularities.

• Collaborate with cross-functional teams to ensure successful project delivery, adhering to scope, schedule, and budget, while maintaining safety and quality standards in line with project specifications and contractual obligations.
• Drive project optimization strategies to reduce costs through detailed budget planning and value engineering initiatives.
• Oversee and guide project progress to meet financial targets and support the achievement of corporate objectives key results.
• Establish robust reporting systems for the team, providing regular updates on project progress and performance.
• Develop, supervise, and review designs for commercial and industrial-scale solar systems, covering electrical, structural, and mechanical aspects of the projects.
• Collaborate with the design team to validate engineering designs, determining the optimal locations for DC & AC equipment, works, and tie-in with the existing electrical system.
• Provide technical expertise in the review and preparation of proposals, actively engaging in customer and internal stakeholder meetings throughout the project lifecycle.
• Lead technical direction throughout the project, from kickoff and execution to delivery, testing, commissioning, and project handover.
• Implement strategies to enhance ERP system, performance dashboard, and other project management tools to improve efficiency and project oversight.
• Recommend appropriate technologies based on site-specific factors, including geographic conditions, to optimize project performance.

• Minimum 5 years of project management experience in Solar, Electrical or Construction industry
• Proficient in Microsoft Excel, Project and ERP System
• Involves occasional travel to project sites, which may include critical phases such as client's interconnection shutdown activities.
• Result oriented, able to multi-task and work in fast paced environment
• Manage customer relationships and collaborate with internal teams and external stakeholders.
• Able to inspire and manage cross-functional teams to achieve project goals.
• Ability to exercise judgment and discretion in giving timely and anticipated response
• Strong technical aptitude in resolving project challenges and complex problems
• Possess strong data analytics and decision-making skills
• Knowledge and experience in Solar PV system will be an added advantage

Job Summary:

• Source and manage the Indirect Materials commodities specializing in repairs and spares, include all kinds of ME spares & service to support production equipment maintenance, production consumables and CAPEX programs. 
• Commodity Know how and Management in Strategic Sourcing for repairs and spares for Hard-Disk equipment.
• Collaborate closely with Engineering team to identify VA/VE, cost optimization opportunities.
• Develop category sourcing strategy and conduct sourcing Due Diligence
• Contract negotiation and implementation.
• Manage supplier performance.

Essential duties & Responsibilities:

• Perform sourcing events and responsible for RFQ activities related to the purchases of materials, equipment, and services
• Support strategic initiatives, cost savings and contract management by utilizing should-cost models
• Negotiate pricing, lead time, commercial terms, incoterm, MOQ, contract renewals, etc
• Collaborate internally to meet stakeholders needs, ensure alignment with company’s strategic direction and drive key performance measures (KPI)
• Identify suppliers based on stakeholder requirements and supplier capability
• Engage in supplier development and risk assessment to optimize cost, supply and quality
• Ensure the supplier complies with the company’s rules and regulations, RBA requirement, Ethics and Compliance requirement, Trade Compliance, IMS Compliance
• Generate reports in tracking and meeting cost savings goal and initiatives