Total 22 Full-time customer service job vacancies in penang

The Service Administrator will play a key role in supporting the service department by managing administrative tasks, ensuring smooth communication between service teams and clients, and maintaining accurate records of service activities and reports.

Education Qualification : SPM or above

Require : Familiar with Microsoft Office priority

Salary : RM 1800 - RM 2600

Please Call to Mr Lim - 012-4887781 for Interview

Perks & Benefits

• Additional Allowance,
• Overtime / OT
• EPF, SOCSO & etc
• Training provided

KEY REPONSIBILITIES :

•⁠ ⁠INSTALLATION OF EQUIPMENT

•⁠ ⁠MAINTENNACE AND REPAIR

•⁠ ⁠TROUBLESHOOTING

•⁠ ⁠CUSTOMER SUPPORT

•⁠ ⁠REPORTING

•⁠ ⁠TOOLS & EQUIPMENT MANAGEMENT

•⁠ ⁠SAFETY COMPIANCE

FROM 18 - 30 AGE (MALE)

RM2000.00 - RM2600.00

NUMBER OF VACANCY : 1

TRAINING WILL PROVIDED

BASIC OF ENGLISH / BAHASA MELAYU

PHYSICAL STAMINA PRIORITY

TIME MANAGEMENT

Please Call to Mr Lim - 012-4887781 for Interview

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

The Service Administrator will play a key role in supporting the service department by managing administrative tasks, ensuring smooth communication between service teams and clients, and maintaining accurate records of service activities and reports.

Education Qualification : SPM or above

Require : Familiar with Microsoft Office priority

Salary : RM 1800 - RM 2600

Please Call to Mr Lim - 012-4887781 for Interview

Perks & Benefits

• Additional Allowance,
• Overtime / OT
• EPF, SOCSO & etc
• Training provided

The Service Administrator will play a key role in supporting the service department by managing administrative tasks, ensuring smooth communication between service teams and clients, and maintaining accurate records of service activities and reports.

Education Qualification : SPM or above

Require : Familiar with Microsoft Office priority

Salary : RM 1800 - RM 2600

Please Call to Mr Lim - 012-4887781 for Interview

Perks & Benefits

• Additional Allowance,
• Overtime / OT
• EPF, SOCSO & etc
• Training provided

• To ensure Easy Payment Product Sales & operations are functioning well.
• Maintain a good level merchant servicing.
• To monitor merchant sales performance, identify and develop new account. Merchant servicing, handle & follow up merchant’s complaints & feedbacks.
• Active engagement with the merchant.
• Conduct training to new merchant. o create and build up good relationship between organization and merchant to create loyalty business partner.
• Monitoring sales claim and ensure no sales claim expired.

Job Requirements

• Degree or Diploma holder in any discipline
• STPM/SPM with minimum 3 years related experience and with leading team experiences.

Skills Requirements

• Lesson planning skills to plan lessons by incorporating the key elements systematically.
• Presentation skills to deliver the content to participants.
• Able to communicate to all level and target audience.
• Listening skills to empathize and listen to other person’s ideas.
• Persuasion skills in order to move others into positive action, attitudes and behavior, ability to handle & manage stress.
• PC literate.

Perks & Benefits

• Medical insurance
• Open culture

The Service Administrator will play a key role in supporting the service department by managing administrative tasks, ensuring smooth communication between service teams and clients, and maintaining accurate records of service activities and reports.

Education Qualification : SPM or above

Require : Familiar with Microsoft Office priority

Salary : RM 1800 - RM 2600

Please Call to Mr Lim - 012-4887781 for Interview

Perks & Benefits

• Additional Allowance,
• Overtime / OT
• EPF, SOCSO & etc
• Training provided

服務管理員將在支援服務部門方面發揮關鍵作用，管理行政任務，確保服務團隊和客戶之間的順暢溝通，並維護服務活動和報告的準確記錄。

教育資格：SPM或以上

要求：熟悉Microsoft Office優先

薪資：RM 1800 - RM 2600

請致電林先生 - 012-4887781進行面試

津貼和福利

• 額外津貼，
• 加班/加班
• EPF、SOCSO 等
• 提供培訓

Responsibilities

• To provide sales and services to existing and prospective customers
• To provide Industrial water treatment plant solutions and improvement plans to customer.
• Respond to customer complaints in a timely manner.
• Plan, Organize and Control task for Engineers, Supervisors and Technicians
• Support superior offices in the Planning, Organizing and Controlling of Supervisors and Technicians
• Prepare, schedule, coordinate and monitor assigned service orders.
• Attend site visit, as and when required, and interact with existing and prospective customers with the aim of securing business orders.
• Delegate tasks to team members according to their individual skill sets, experience and abilities to ensure efficient completion of the work orders.
• Undertake assignments, ad-hoc tasks and related duties as and ehrn required.
• Participate in ISO 9001, ISO 14001 and ISO 45001 activities.

Requirements

• Fresh graduates are encourage to apply
• Minimum 1 to 2 years for Junior , 3 to 4 years working experience in Industrial Water Treatment System for Senior positions.
• Preferably with basic / intermediate knowledge of Electrical Controls and Mechanical Operation on waste water / ultrapure water environment
• Bachelor's Degree (Science / Engineering/Technology).
• Basic knowledge of relevant laws and legislations which are enforced by Department of Environment and Department of Safety & Health.
• Candidates must have own transport and with valid car driving license.
• Willing to travel and with good communication & leadership skills.
• Working experience with ISO 9001, ISO 14001 and ISO 45001 standards.
• Competent person with CePIETSO (BP,PCP) Certified Environmental Professional in Industrial Effluent Treatment System will be added advantage.
• Candidate require to work in Penang & Kulim site.
• Candidate fluent in mandarin preferred as role requires to deal with mandarin speaking clients

Perks & Benefits

• Career Development and Opportunities
• Medical & Personal Insurance Benefit
• Personal leave

主要職責：

•⁠ ⁠設備安裝

•⁠ ⁠維護與修理

•⁠ ⁠故障排除

•⁠ ⁠客戶支持

•⁠ ⁠報告

•⁠ ⁠工具與設備管理

•⁠ ⁠安全合規

18 - 30 歲（男性）

RM2000.00 - RM2600.00

職缺數量：1

將提供培訓

英語基礎/馬來語

體力優先

時間管理

津貼和福利

• 事假
• 開放文化
• 個人發展機會

職責

• 為現有和潛在客戶提供銷售和服務
• 為客戶提供工業水處理廠解決方案和改進計劃。
• 及時回應客戶投訴。
• 規劃、組織和控制工程師、監工和技術人員的任務
• 支持上級單位對主管和技術人員的計畫、組織和控制
• 準備、安排、協調和監控分配的服務訂單。
• 根據需要參加現場考察，並與現有和潛在客戶互動，以確保業務訂單。
• 根據團隊成員的個人技能、經驗和能力將任務委派給他們，以確保有效率地完成工作訂單。
• 根據需要承擔指派、臨時任務和相關職責。
• 參與 ISO 9001、ISO 14001 和 ISO 45001 活動。

要求

• 鼓勵應屆畢業生申請
• 初級職位至少 1 至 2 年，高階職位至少 3 至 4 年工業水處理系統工作經驗。
• 最好具有廢水/超純水環境的電氣控制和機械操作的基礎/中級知識
• 學士學位（科學/工程/技術）。
• 了解環境部和安全與健康部執行的相關法律和法規的基本知識。
• 候選人必須擁有自己的交通工具並持有有效的汽車駕駛執照。
• 願意出差，具備良好的溝通與領導能力。
• 具備 ISO 9001、ISO 14001 和 ISO 45001 標準的工作經驗。
• 擁有 CePIETSO（BP、PCP）認證的工業廢水處理系統環境專家的合格人員將獲得額外優勢。
• 候選人需要在檳城和居林工地工作。
• 優先考慮能流利普通話的候選人，因為該職位需要與講普通話的客戶打交道

津貼和福利

• 職業發展和機會
• 醫療及個人保險福利
• 事假

主要職責：

• 領導、激勵和監督客戶服務代表團隊以實現團隊目標。
• 監控和分析團隊績效，確保遵守關鍵績效指標 (KPI)，例如回應時間、客戶滿意度和服務品質。
• 為團隊成員提供輔導、指導和定期回饋，以提高他們的技能和整體績效。
• 制定並實施提高團隊效率和服務水準的策略。
• 處理複雜的客戶查詢和升級，確保及時解決。
• 與其他部門合作，簡化流程並增強客戶體驗。
• 準備並向高階管理層提交有關團隊績效和客戶服務指標的定期報告。
• 確保遵守公司政策、程序和服務標準。
• 協助新團隊成員的招募、入職和持續培訓。
• 在團隊內推動以客戶為中心的文化，創造負責任和卓越的環境。

資格和技能：

• 至少 3 年客戶服務經驗，其中至少 1 年擔任團隊領導或主管職位。
• 強大的領導能力，具有管理和發展團隊的能力。
• 優秀的溝通和人際交往能力。
• 解決問題的能力，注重客戶滿意度。
• 精通 CRM 工具（例如 Zendesk、Salesforce）和 Microsoft Office 套件（Excel、PowerPoint）。
• 能夠在快節奏的環境中工作並管理多項任務。
• 強大的分析和報告能力。
• 任何領域的文憑或學位都是首選。

津貼和福利

• 醫療的
• 公積金
• 索斯科

Key Responsibilities:

• Lead, motivate, and supervise a team of customer service representatives to achieve team objectives.
• Monitor and analyze team performance, ensuring adherence to key performance indicators (KPIs) such as response time, customer satisfaction, and service quality.
• Provide coaching, mentoring, and regular feedback to team members to enhance their skills and overall performance.
• Develop and implement strategies to improve team efficiency and service levels.
• Handle complex customer inquiries and escalations, ensuring timely resolution.
• Collaborate with other departments to streamline processes and enhance customer experience.
• Prepare and present regular reports on team performance and customer service metrics to senior management.
• Ensure compliance with company policies, procedures, and service standards.
• Assist in the recruitment, onboarding, and continuous training of new team members.
• Drive a customer-centric culture within the team, fostering an environment of accountability and excellence.

Qualifications & Skills:

• Minimum of 3 years of experience in customer service, with at least 1 year in a team leader or supervisory role.
• Strong leadership skills with the ability to manage and develop a team.
• Excellent communication and interpersonal skills.
• Problem-solving abilities with a focus on customer satisfaction.
• Proficiency in CRM tools (e.g., Zendesk, Salesforce) and Microsoft Office Suite (Excel, PowerPoint).
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong analytical and reporting skills.
• A diploma or degree in any field is preferred.

Perks & Benefits

• Medical
• EPF
• Sosco

• To plan and execute local marketing activity to achieve target assigned for branch.
• Fully adhere to operation requirement for branch operation.
• Maintain excellent customer service to internal and external customer.
• To ensure compliance of Branch Operational Procedure and Integrated Management System (IMS) guideline, whenever attending customers at all times.
• To ensure efficient and productive counter service operations
• To plan and lead the team to achieve Sales target assigned by the Company
• To deliver excellence quality of customer service towards customers and colleagues within the company interest.

Perks & Benefits

• Personal leave
• Open culture

Responsibilities for customer acquisition specialist

• Achieve performance targets by bringing clients through the advice process • Develop client relationships with new and existing clients

• Establish and develop relationships with staff in supporting organisations • Provide professional best advice in developing clear financial plans for new and existing clients

• Adhere to strict risk management procedures

• Identify financial requirements and develop clear financial plans for new and existing clients in relation to a range of retail products

• Ensure that the highest level of customer service is provided on a consistent basis

• Develop relationships with new and existing clients in line with targets and standards

• Ensure full compliance with all relevant company policies, procedures and legal and regulatory requirements

Strong business development element to this role - generation of new leads/client relationships is key

Packages & Benefits:

Allowance schemes available to cover your basic needs.

Opportunity to boost your income (monthly basic allowance + unlimited commission + unlimited incentives).

Training, coaching, mentorship provided by experienced practitioners

Opportunity to win oversea-vacation trips every year

Opportunity to experience "Work-Life Integration" career

Qualifications

We are looking for candidates with:

Minimum Diploma holder or higher education qualification

Financially stable (no bankruptcy)

Possess own transportation

Have the drive for achievement and improvement

Self-reliant, discipline, opportunity-focused, action-takers, result-driven

Positive learning attitude, willingness to learn, coachable

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Regular team activities

Customer Service/Operation Officer

Requirements

•             Fresh graduates are encouraged to apply

•             Good communication and interpersonal skills

•             Ability to multi-task, prioritise and manage time effectively

•             Proficiency in relevant software applications and data entry.

Responsibility

•             To efficiently handle inbound and outbound customer message inquiries.

•             To be constantly guided by company's service standards.

•             Ability to resolve customer issues promptly and effectively.

•             Effectively manage large numbers of message

•             Accurate data entry skills for maintaining records and tracking shipments.

•             Follow communication procedures, guidelines and policies

Benefits

• Annual leave and sick leave
• Bonus
• KWSP and SOCSO
• Medical Claim
• Increments to upgrade your basic salary & improve your lifestyle.
• Working hours 8:30am - 6pm (Monday to Friday)

客戶服務/營運官

要求

• 鼓勵應屆畢業生申請

• 良好的溝通與人際溝通能力

• 能夠同時處理多項任務、決定優先順序並有效管理時間

• 熟練相關軟體應用與資料輸入。

責任

• 有效處理入站和出站客戶訊息查詢。

• 始終遵循公司的服務標準。

• 能夠及時有效地解決客戶問題。

• 有效管理大量訊息

• 用於維護記錄和追蹤貨運的準確資料輸入技能。

• 遵循溝通程序、指南和政策

好處

• 年假和病假
• 獎金
• KWSP 與 SOCSO
• 醫療索賠
• 增加您的基本工資並改善您的生活方式。
• 工作時間 上午 8:30 至下午 6:00（週一至週五）

客戶獲取專家的職責

• 透過引導客戶完成諮詢流程來實現績效目標 • 與新客戶和現有客戶發展客戶關係

• 與支持組織的員工建立和發展關係 • 為新舊客戶制定清晰的財務計畫提供專業的最佳建議

• 遵守嚴格的風險管理程序

• 確定與一系列零售產品相關的財務要求並為新舊客戶制定明確的財務計劃

• 確保始終如一地提供最高水準的客戶服務

• 根據目標和標準與新舊客戶建立關係

• 確保完全遵守所有相關的公司政策、程序以及法律和監管要求

該職位具有強大的業務發展要素 - 產生新的潛在客戶/客戶關係是關鍵

套餐及福利：

津貼計劃可滿足您的基本需求。

增加收入的機會（每月基本津貼+無限佣金+無限獎勵）。

由經驗豐富的從業者提供培訓、輔導和指導

每年都有機會贏得海外度假旅行

有機會體驗「工作與生活融合」的職業生涯

資格

我們正在尋找具有以下特徵的候選人：

最低文憑持有者或高等教育資格

財務穩定（無破產）

擁有自己的交通工具

有成就和進步的動力

自力更生、遵守紀律、注重機會、採取行動、以結果為導向

正向的學習態度，願意學習，可輔導

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 定期團隊活動

• To plan and execute local marketing activity to achieve target assigned for branch
• Fully adhere to operation requirement for branch operation
• Maintain excellent customer service to internal and external customer
• To ensure compliance of Branch Operational Procedure and Integrated Management System (IMS) guideline, whenever attending customers at all time
• To ensure efficient and productive counter service operations
• To plan and lead the team to achieve Sales target assigned by the Company
• To deliver excellence quality of customer service towards customers and colleagues within the company interest.

Perks & Benefits

• Employee equity
• Commission and bonus
• Open culture

• Quote & Debit review in Model N
• Standard order management including expedites/pull ins/cancellation/push outs.
• Support Customer's RMA & other RMA related FA support.
• Support review of account booking/backlog/billing with Sales.
• Other ad-hoc support covering free of charge sample tracking for Distis, customer questionaires & other EHS/technical matters.
• Partner with Sales to manage all Renesas communications with Distis/customers.
• Renesas contact for Distis and Sales for any other topics

Tasks:

• To assist with Human Resource Helpdesk daily operations involves research and resolve all associates issues and concerns and the 1st level support for basic Human Resource Shared Service Function.
• Assist in employee queries pertaining to Payroll, Over Time, Leaves and so on. 
• Support in testing of automation planned for Human Resource Shared Services.
• Assist with testing of upcoming Change Request from stake holders.

Projects:

• Human Resource Services process revision/update includes identifies opportunity to improve Human Resource Operation Services and processes.
• Document work instruction involves updating documentation or work instruction when the department receive latest procedure for a request

Who You'll Work With

The Service Planner works within the Service Logistics Organization at Arista, and plays a key role in enabling the success of Arista’s post-sales Support offerings, which includes Warranty, Same Day, and Next Business Day delivery of critical spare parts to Arista’s end customers. The Service Logistics Organization within Arista is responsible for Arista’s Service Supply Chain, including Arista’s global network of service depots; planning of spare parts inventory across those depots; rapid delivery of hardware replacements to end customers; reverse logistics of RMA returns from customers; and the repair and reuse of customer-returned inventory.

Working within Arista’s Service Planning team, the Service Planner is responsible for planning stocking levels for critical spare parts across Arista’s service depots, executing related supply plans, and achieving on time delivery of hardware replacements to customers.

What You'll Do

• Plan inventory levels across Arista’s service depots to support customer service contracts
• Drive inventory levels to achieve on time delivery of advance replacements against 2 hour, 4 hour, and Next Business Day SLAs
• Define minimum stocking levels to hold in each depot based on install base, RMA rates, and lead time to replenish inventory
• Optimize inventory levels such that on time delivery goals are achieved while minimizing inventory investment
• Publish service demand to Repair Operations and prioritize repair output to fill minimum stocking levels in service depots
• Drive new orders with Manufacturing for inventory that cannot be sourced from Repair.
• Execute inventory movement and inventory transfers across service depots, rebalancing inventory as required
• Oversee inventory metrics for Service Depots – including hit rate, fill rate, and repair-to-new-buy ratio
• Develop and manage service inventory plans for new products as they are released by Arista’s R&D teams
• Review disposition of Engineering Change Orders as submitted by Engineering, driving required actions on Service Depot inventory, and ensuring inventory freshness
• Collaborate with peers to develop processes across Arista’s Service Supply Chain, including RMA Management, Inventory Management, Depot Operations, and Repair Operations
• Collaborate with peers in the development of systems and tools across Arista’s Service Supply Chain

Scope of Position

To further develop the air export product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policies and procedures.

Major Duties and Responsibilities

Operations

• Create and maintain an effective department organization chart, which is designed for flexibility and growth
• Prepare, execute, monitor and update at regular intervals the business plan for the department
• Monitor and improve key departmental productivity indicators.
• Instill and foster a climate of compliance at all times to regulations.  This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
• Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.
• Build and maintain strong relationships with vendors (airlines, trucking companies, and others)
• Work to be our vendors lowest cost customer through electronic booking, shipper built units, and other creative local market solutions to lower overall cost for both parties.
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.
• Actively develop business for department through active involvement in sales and retention process and close coordination with sales department
• Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the CRS database
• Ensure Customer reviews are completed with your regular customers
• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
• Take an active role in the transition of new business/ updates to existing business