Total 9 Fresh/Entry Level customer service job vacancies in petaling jaya

Duties and Responsibilities

• Assist and supporting the superior to provide after-sales services and support including installation, commissioning, upgrading, user training, corrective and preventive maintenance of equipment.
• Assisting in lab for calibration job.
• responsible for documenting customer service activities.
• maintaining customer records, and providing customer feedback to management.
• Performs other tasks as assigned from time to time.

Requirements

• Degree in Electronic & Electrical/Mechanical Engineering
• Conversant in English, Bahasa Malaysia
• Basic Programmable Logic Controller (PLC) knowledge is an added advantage
• Presentation/ demonstration skills
• Positive working attitude
• Fresh graduate or 1 year experience in Electronic & Electrical/Mechanical Engineering Field 

Job Benefits

• Incentive and bonus
• Allowance
• Personal leave
• Personal development opportunities

Working conditions and physical environment 

• Working hours from 830am – 6pm, Monday to Friday

Job Location

• Petaling Jaya (HQ): 27, Jalan PJU 3/49, Sunway Damansara, 47810 Petaling Jaya Selangor.

義務和責任

• 協助和支援上級提供售後服務和支持，包括設備的安裝、調試、升級、用戶培訓、糾正和預防性維護。
• 協助實驗室進行校準工作。
• 負責記錄客戶服務活動。
• 維護客戶記錄，並向管理階層提供客戶回饋。
• 執行不時分配的其他任務。

要求

• 電子電氣/機械工程學位
• 精通英語、馬來語
• 具備基本的可程式邏輯控制器 (PLC) 知識是額外優勢
• 演示/演示技巧
• 積極的工作態度
• 應屆畢業生或一年電子電機/機械工程領域經驗

工作福利

• 激勵和獎金
• 津貼
• 事假
• 個人發展機會

工作條件和物理環境

• 工作時間週一至週五上午 830 點至下午 6 點

工作地點

• 八打靈再也（總部）： 27, Jalan PJU 3/49, Sunway Damansara, 47810 Petaling Jaya Selangor。

Job descriptions 

• Process booking from shippers / agents. 
• Maintain booking records in system and liner's system. 
• Liaise with local shippers, oversea customers & agents on rate enquiry, booking process and documentation supports.
• Liaise with other departments to complete the shipment jobs within stipulated times. 

Requirements :

• Candidate must possess at least SPM/"O" Level, Diploma/Advanced/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management/ Logistic/Transportation, Others or equivalent.
• Required language(s): Mandarin, English, Bahasa Malaysia
• No work experience required. Fresh graduate are encouraged to apply. 
• Preferably Entry Level specialized in Logistics/Supply Chain or equivalent.
• Employment Type : Permanent
• Applicants willing to work in Petaling Jaya area
• Team player with positive attitudes.

Benefits :

1. Contractual One (1) month salary;
2. Medical insurance;
3. Monthly & Half Yearly Attendance allowance;
4. Flexible Working Hours;
5. Performance bonus;

職位描述

• 處理托運人/代理商的預訂。
• 在系統和班輪系統中維護訂艙記錄。
• 與當地托運人、海外客戶和代理商聯絡，了解費率查詢、預訂流程和文件支援。
• 與其他部門聯絡，在規定時間內完成出貨工作。

要求 ：

• 候選人必須至少擁有 SPM/“O”水準、文憑/高級/研究生文憑、學士學位/研究生文憑/商業研究/行政/管理/物流/運輸、其他或同等學歷。
• 所需語言： 國語、英語、馬來語
• 無需工作經驗。鼓勵應屆畢業生申請。
• 最好是專門從事物流/供應鏈或同等專業的入門級。
• 就業類型：永久
• 願意在八打靈再也地區工作的申請人
• 具有正面態度的團隊合作者。

好處 ：

1. 合約一 (1) 個月工資；
2. 醫療保險；
3. 每月及半年的出席津貼；
4. 彈性的工作時間；
5. 績效獎金；

職位描述

• 處理托運人/代理商的預訂。
• 在系統和班輪系統中維護訂艙記錄。
• 與當地托運人、海外客戶和代理商聯絡，了解費率查詢、預訂流程和文件支援。
• 與其他部門聯絡，在規定時間內完成出貨工作。

要求 ：

• 候選人必須至少擁有 SPM/“O”水準、文憑/高級/研究生文憑、學士學位/研究生文憑/商業研究/行政/管理/物流/運輸、其他或同等學歷。
• 所需語言： 國語、英語、馬來語
• 無需工作經驗。鼓勵應屆畢業生申請。
• 最好是專門從事物流/供應鏈或同等專業的入門級。
• 就業類型：永久
• 願意在八打靈再也地區工作的申請人
• 具有正面態度的團隊合作者。

好處 ：

1. 合約一 (1) 個月工資；
2. 醫療保險；
3. 每月及半年的出席津貼；
4. 彈性的工作時間；
5. 績效獎金；

Responsibilities

• Customer service and relations is the primary contact for shoppers as soon as they step into the mall
• Handles all customers enquiries/complaints and passing them on to the appropriate department.
• Knowledgeable of mall’s services, facilities, stores / locations, promotional activities.
• Taking information from customers (eg. Filling up the log book for complaints, lost & found etc) and entering it in a database (where available)
• Making sure that the customer's experience is a positive one.
• Establish and maintain good relations with Retailers as well as entertain any complaints and passing them to the relevant departments
• Information dissemination to relevant departments on complaints and monitoring/follow-up of response/resolution of problems by departments.
• Facilitating customers with special needs.
• Assist Marketing & Leasing Department on promotions/events/launches/functions etc.
• Assist Marketing & Leasing Department and monitor promotions/events set-up and dismantling
• Assist Marketing & Leasing Department on conducting interviews with shoppers
• Assist Management to distribute circulars to tenants
• To carry out other duties and responsibilities which may be assigned by the superior from time to time.

Requirements

• Minimum SPM and preferably with related Diploma in Business/ Economics/ Communication/ Marketing or equivalent
• Minimum two (2) years’ experience in related field or Customer Service
• Good communication skills in English and Bahasa Malaysia
• Computer literate and proficient in Microsoft Office
• Ability to work under pressure and meet deadlines.
• Able to work on shifts, weekends and during night or early morning set-up for promotion space vendors, event organizers and VMD work (as and when required)
• Applicants must be willing to work in M3 Mall

Job Summary:

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

Job Description:

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, online chat, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, and manager callbacks via email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement:

1. Diploma/Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2. Preferably an Executive with experience in Customer Service or a similar role.

3. Minimum of 1 year of relevant experience in a contact center setting is preferred.

4. Experience managing live chats, emails, and inbound calls.

5. Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6. Strong communication skills across email, face-to-face interactions, and messaging platforms.

7. Proficiency in English and Malay, both spoken and written. Mandarin is an added advantage.

8. Strong business writing skills.

9. Proficient typing skills.

10. Excellent logical thinking and problem-solving abilities.

11. Ability to work independently and thrive in a fast-paced environment.

12. Positive attitude, team-oriented, and eager to learn.

13. Quick learner with the ability to adapt to changes.

14. Skilled in multitasking, prioritization, and time management.

15. Demonstrates strong teamwork and collaboration at all times.

16. Willingness to work on a rotating (24/7) shift, 5 days a week.

Job Description:

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, online chat, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, and manager callbacks via email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement:

1.   Diploma/Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2.   Preferably an Executive with experience in Customer Service or a similar role.

3.   Minimum of 1 year of relevant experience in a contact center setting is preferred.

4.   Experience managing live chats, emails, and inbound calls.

5.  Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6.   Strong communication skills across email, face-to-face interactions, and messaging platforms.

7.   Proficiency in English and Mandarin, both spoken and written.

8.   Proficiency in additional languages such as Malay & Cantonese, is an advantage.

9.   Strong business writing skills.

10. Proficient typing skills.

11. Excellent logical thinking and problem-solving abilities.

12. Ability to work independently and thrive in a fast-paced environment.

13. Positive attitude, team-oriented, and eager to learn.

14. Quick learner with the ability to adapt to changes.

15. Skilled in multitasking, prioritization, and time management.

16. Demonstrates strong teamwork and collaboration at all times.

17. Willingness to work on a rotating (24/7) shift, 5 days a week.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently

Responsibilities

• Own customer communications (chat and calls mainly) from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• This role is open only to locals.
• Fully Work from Office - Office Location: 1 Tech Park, Bandar Utama
• 4 Shift timings: 12am - 9am, 7am - 4pm, 12pm - 9pm, 3pm - 12am (weekdays and weekend)
• Possess own transportation is encouraged
• Fresh graduates are welcomed
• Required language(s): English, Bahasa Malaysia
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• A positive attitude and a commitment to delivering outstanding service
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.

• International work environment and flat organization
• Team culture - highly practical and results oriented.
• Free training and development, constantly improve yourself.
• Fast moving, challenging and unique business problems.
• Competitive salary.
• Casual work attire