Total 32 customer experience manager job vacancies in cyberjaya selangor

Play a key role in ensuring excellent patient and client satisfaction by assisting with inquiries, resolving issues, and providing information related to medical services, appointments, billing, and more. Supporting healthcare professionals, and ensuring smooth operations within the medical practice and setting. You will be expected to communicate professionally, handle sensitive information with confidentiality, and provide efficient administrative support to patients, medical staff, and departments.

Job Responsibilities:

• Serve as the first point of contact for patients, visitors, and healthcare professionals in person, over the phone, or via email.
• Answer and address patient inquiries regarding services, procedures, and policies in a professional and compassionate manner.
• Schedule, reschedule, or cancel patient appointments, ensuring accurate data entry into the scheduling system.
• Process billing information accurately and assist in handling payments or setting up payment plans.
• Assist with filling out medical forms and ensuring proper documentation is available.
• Liaise between patients and healthcare providers to ensure effective communication, including relaying patient concerns, appointments, or messages.
• Perform clerical duties such as filing, scanning, and maintaining patient records and documentation.
• Assist in maintaining the front desk area and office supplies.
• Help maintain cleanliness and organization in the waiting area and patient exam rooms, ensuring a welcoming environment.

Job Qualifications:

• Excellent communication skills, both verbal and written, with the ability to communicate with patients, medical staff effectively.
• Strong problem-solving skills and the ability to handle sensitive or challenging situations with tact and professionalism.
• Ability to multitask, remain organized, and manage time effectively in a busy medical office environment.
• Attention to detail, especially when handling patient data and billing.
• High school diploma or equivalent required; further education in medical administration, healthcare, or customer service is a plus.
• Certification in medical office administration, customer service, or a related field is a plus but not required.

Perks & Benefits

• Incentives and yearly bonus.
• Yearly increment
• Personal leave
• Personal development opportunities
• Excellent working environment.

Job Responsibilities:

• Assist in managing the company’s financial accounts, including accounts payable and receivable.

• Help maintain accurate and up-to-date records of transactions, payments, and receipts.

• Monitor and reconcile bank statements, ensuring all transactions are recorded correctly.

• Collaborate with internal teams to ensure accurate financial data and timely payment processing.

• Assist in the preparation and submission of financial statements and tax-related documents.

• Review invoices and payments to ensure accuracy and compliance with company policies.

• Handle customer inquiries related to billing and payment issues.

• Perform other ad-hoc accounting tasks as required by the management.

Job Requirements:

• Minimum 1-2 years of experience in accounting or finance roles.

• Strong understanding of accounting principles and practices.

• Proficient in accounting software (SQL software) and Microsoft Excel.

• Excellent attention to detail and ability to maintain accurate financial records.

• Strong analytical and problem-solving skills.

• Good communication skills and ability to work in a team.

• Minimum SPM requirement. Fresh graduates is encourage.

If you’re detail-oriented and looking to grow in a dynamic company, apply now to become part of the team at RUNCO MARKETING SDN. BHD.

Perks & Benefits

• Employee equity
• Free snacks / Happy hours
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Oversee daily operations and ensure efficient functioning of the business processes.

• Collaborate with cross-functional teams to ensure smooth execution of retail and wholesale operations.

• Supervise inventory management, including tracking stock levels and replenishing as needed.

• Assist in the development and implementation of operational policies, procedures, and strategies to improve performance.

• Monitor and ensure that all orders, shipments, and deliveries are handled accurately and on time.

• Handle customer inquiries and resolve any operational issues promptly.

• Analyze sales data and reports to identify areas for improvement in operational efficiency.

• Support the planning and execution of marketing campaigns, product launches, and promotions.

• Assist in managing the logistics and supply chain to ensure timely product delivery and cost optimization.

• Manage a team of operational staff, providing guidance and support for their tasks.

• Ensure compliance with company policies, industry regulations, and safety standards.

Job Requirements:

• Minimum 2 years of experience in operations or managerial roles, preferably in retail or wholesale.

• Strong problem-solving skills and the ability to make decisions independently.

• Excellent communication and interpersonal skills to work with different departments and teams.

• Proficient in Microsoft Office, especially Excel, for managing data and reports.

• Experience with inventory management software or other related tools is a plus.

• Ability to work in a fast-paced environment and adapt to changing demands.

• A proactive and positive approach to managing teams and projects.

• Strong organizational skills and attention to detail.

• Minimum SPM requirement. Fresh graduates is encourage.

If you’re looking for a challenging role in a growing company with opportunities for career advancement, apply today to join the team at RUNCO MARKETING SDN. BHD.!

Perks & Benefits

• Employee equity
• Commission and bonus
• Company trips
• Medical insurance
• Open culture
• Personal development opportunities

Job Description:-

• Develop contact with potential customers in the industry by cold calling, emailing or scheduling meetings in person.
• Form new and continue existing relationships with companies and government agencies in the customer database by visiting them in person, maintaining phone contact and addressing issues or problems when they come up.
• Maintain a strong understanding about product , features and technical specifications to answer specific customer questions.
• Create new methods or strategies to help the sales team reach monthly goals for product revenue to increase company profitability.
• Give customers in-person product demonstrations and teach them about the features and benefits of each item the company offers.
• Attend weekly sales team meetings and provide information to management about sales figures, goals and obstacles.
• Become a valuable and helpful resource in all of your dealings with customers and create a friendly reputation in the industry.

Job Skills and Qualifications:-

Required:

• Experience in sales or customer service
• Diploma/Bachelor’s degree in business administration, marketing, communication or another field.
• Excellent ability to communicate in writing or verbally.
• Friendly and personable with others.

Preferred:

• Proficiency with technology including basic computer operations
• Ability to meet goals, stay organized and maintain a positive attitude.
• Proven experience in business development or sales, preferably in Cyber Security industry.
• Past experience dealing with government agencies will be advantage.

What We Offer:

• Competitive salary and commission structure.
• Opportunities for professional development and growth.

How to Apply:

Interested candidates can submit your resume to hr@techlab.com.my.

A supportive and collaborative work environment. Join our team at TechLab Security Sdn

Bhd and embark on a rewarding career in the exciting field of security technology sales.

Apply now to be part of our dedicated team!

Perks & Benefits

• Commission and bonus
• Insurance
• Medical
• Season Parking

Job Description

Looking for sales account manager who will be responsible for developing long-term

relationship with clients and overseeing sales. As a Sales Account manager you will be

responsible to develop leads, building and maintaining relationship, managing deals, fulfill

their requirements and requests, respond to their queries in a timely manner and aspire to

deliver a positive client experience.

Key Roles and Responsibilities

• Manage portfolio of clients to achieve long-term success
• Develop positive relationship with clients.
• Find key people in organizations to sell our solutions – Mostly IT department.
• Able to present and upsell TechLab’s solutions and support offerings.
• Remediate conflicts with clients in a timely manner.
• Understanding each clients nature of business to propose suitable solutions and offerings.

Plus Points in Experience

• Relevant experience in similar client-facing role
• Experience in a strategic partner management position
• Experience in the IT or professional services industry with a focus on business development and/or sales
• Experience in managing multiple stakeholders and projects
• Proven experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth
• Strong sales orientation with experience working with clients and business teams to create sales-orientated solutions and services
• Experience with successful partner management.

Qualifications

• SPM, diploma graduate or equivalent education experience.
• Experience as Sales Account Manager/Sales Representative (also open to freshgrads)
• Proficient in Excel, Word, Powerpoint, CRM and Google suite

What We Offer:

• Competitive salary and commission structure.
• Opportunities for professional development and growth.

How to Apply:

Interested candidates can submit your resume to hr@techlab.com.my.

A supportive and collaborative work environment. Join our team at TechLab Security Sdn

Bhd and embark on a rewarding career in the exciting field of security technology sales.

Apply now to be part of our dedicated team!

Perks & Benefits

• Season parking provided
• Insurance
• Medical Claims
• Commissions and Bonus

Job Description

Looking for sales account manager who will be responsible for developing long-term

relationship with clients and overseeing sales. As a Sales Account manager you will be

responsible to develop leads, building and maintaining relationship, managing deals, fulfill

their requirements and requests, respond to their queries in a timely manner and aspire to

deliver a positive client experience.

Key Roles and Responsibilities

• Manage portfolio of clients to achieve long-term success
• Develop positive relationship with clients.
• Find key people in organizations to sell our solutions – Mostly IT department.
• Able to present and upsell TechLab’s solutions and support offerings.
• Remediate conflicts with clients in a timely manner.
• Understanding each clients nature of business to propose suitable solutions and offerings.

Plus Points in Experience

• Relevant experience in similar client-facing role
• Experience in a strategic partner management position
• Experience in the IT or professional services industry with a focus on business development and/or sales
• Experience in managing multiple stakeholders and projects
• Proven experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth
• Strong sales orientation with experience working with clients and business teams to create sales-orientated solutions and services
• Experience with successful partner management.

Qualifications

• SPM, diploma graduate or equivalent education experience.
• Experience as Sales Account Manager/Sales Representative (also open to freshgrads)
• Proficient in Excel, Word, Powerpoint, CRM and Google suite

What We Offer:

• Competitive salary and commission structure.
• Opportunities for professional development and growth.

How to Apply:

Interested candidates can submit your resume to hr@techlab.com.my.

A supportive and collaborative work environment. Join our team at TechLab Security Sdn

Bhd and embark on a rewarding career in the exciting field of security technology sales.

Apply now to be part of our dedicated team!

Perks & Benefits

• Season parking provided
• Insurance
• Medical Claims
• Commissions and Bonus

Job Description:-

• Develop contact with potential customers in the industry by cold calling, emailing or scheduling meetings in person.
• Form new and continue existing relationships with companies and government agencies in the customer database by visiting them in person, maintaining phone contact and addressing issues or problems when they come up.
• Maintain a strong understanding about product , features and technical specifications to answer specific customer questions.
• Create new methods or strategies to help the sales team reach monthly goals for product revenue to increase company profitability.
• Give customers in-person product demonstrations and teach them about the features and benefits of each item the company offers.
• Attend weekly sales team meetings and provide information to management about sales figures, goals and obstacles.
• Become a valuable and helpful resource in all of your dealings with customers and create a friendly reputation in the industry.

Job Skills and Qualifications:-

Required:

• Experience in sales or customer service
• Diploma/Bachelor’s degree in business administration, marketing, communication or another field.
• Excellent ability to communicate in writing or verbally.
• Friendly and personable with others.

Preferred:

• Proficiency with technology including basic computer operations
• Ability to meet goals, stay organized and maintain a positive attitude.
• Proven experience in business development or sales, preferably in Cyber Security industry.
• Past experience dealing with government agencies will be advantage.

What We Offer:

• Competitive salary and commission structure.
• Opportunities for professional development and growth.

How to Apply:

Interested candidates can submit your resume to hr@techlab.com.my.

A supportive and collaborative work environment. Join our team at TechLab Security Sdn

Bhd and embark on a rewarding career in the exciting field of security technology sales.

Apply now to be part of our dedicated team!

Perks & Benefits

• Commission and bonus
• Insurance
• Medical
• Season Parking

As Product Manager, you will be responsible for driving the success of a product and work closely with internal/external stakeholders for continuous business growth. 

In addition, you will be responsible to:

• Develop business plan and marketing strategy for the assigned product.
• Product marketing support to the sales team and partners/resellers.
• Inventory/stock management.
• Meet product sales target and principal's expectation. 

What you'll need to succeed in this role:

• At least 3 years working experience in product management for IT enterprise solutions (e.g.: Server, Storage).
• Experienced in IT sales/business development and keen to venture into product management role are encouraged to apply.
• Aggressive and strong in building relationship with internal/external stakeholders.
• Able to manage challenges in a positive manner.

Perks and Benefits:

• Allowances - travel and mobile 
• Performance rewards - commission and incentive scheme
• Annual salary review
• Car parking in office (by availability)
• Staff cafeteria
• Dental, medical and health insurance coverage
• Work-life balance - weekly and monthly Sports Club activities 
• On-the-job trainings and personal development opportunities

As Product Manager, you will be responsible for driving the success of a product and work closely with internal/external stakeholders for continuous business growth. 

In addition, you will be responsible to:

• Develop business plan and marketing strategy for the assigned product.
• Product marketing support to the sales team and partners/resellers.
• Inventory/stock management.
• Meet product sales target and principal's expectation. 

What you'll need to succeed in this role:

• At least 3 years working experience in product management for IT enterprise solutions (e.g.: Server, Storage).
• Experienced in IT sales/business development and keen to venture into product management role are encouraged to apply.
• Aggressive and strong in building relationship with internal/external stakeholders.
• Able to manage challenges in a positive manner.

Perks and Benefits:

• Allowances - travel and mobile 
• Performance rewards - commission and incentive scheme
• Annual salary review
• Car parking in office (by availability)
• Staff cafeteria
• Dental, medical and health insurance coverage
• Work-life balance - weekly and monthly Sports Club activities 
• On-the-job trainings and personal development opportunities

Job Responsibilities:

• Oversee daily operations and ensure efficient functioning of the business processes.

• Collaborate with cross-functional teams to ensure smooth execution of retail and wholesale operations.

• Supervise inventory management, including tracking stock levels and replenishing as needed.

• Assist in the development and implementation of operational policies, procedures, and strategies to improve performance.

• Monitor and ensure that all orders, shipments, and deliveries are handled accurately and on time.

• Handle customer inquiries and resolve any operational issues promptly.

• Analyze sales data and reports to identify areas for improvement in operational efficiency.

• Support the planning and execution of marketing campaigns, product launches, and promotions.

• Assist in managing the logistics and supply chain to ensure timely product delivery and cost optimization.

• Manage a team of operational staff, providing guidance and support for their tasks.

• Ensure compliance with company policies, industry regulations, and safety standards.

Job Requirements:

• Minimum 2 years of experience in operations or managerial roles, preferably in retail or wholesale.

• Strong problem-solving skills and the ability to make decisions independently.

• Excellent communication and interpersonal skills to work with different departments and teams.

• Proficient in Microsoft Office, especially Excel, for managing data and reports.

• Experience with inventory management software or other related tools is a plus.

• Ability to work in a fast-paced environment and adapt to changing demands.

• A proactive and positive approach to managing teams and projects.

• Strong organizational skills and attention to detail.

• Minimum SPM requirement. Fresh graduates is encourage.

If you’re looking for a challenging role in a growing company with opportunities for career advancement, apply today to join the team at RUNCO MARKETING SDN. BHD.!

Perks & Benefits

• Employee equity
• Commission and bonus
• Company trips
• Medical insurance
• Open culture
• Personal development opportunities

Job Responsibilities:

• Oversee daily operations and ensure efficient functioning of the business processes.

• Collaborate with cross-functional teams to ensure smooth execution of retail and wholesale operations.

• Supervise inventory management, including tracking stock levels and replenishing as needed.

• Assist in the development and implementation of operational policies, procedures, and strategies to improve performance.

• Monitor and ensure that all orders, shipments, and deliveries are handled accurately and on time.

• Handle customer inquiries and resolve any operational issues promptly.

• Analyze sales data and reports to identify areas for improvement in operational efficiency.

• Support the planning and execution of marketing campaigns, product launches, and promotions.

• Assist in managing the logistics and supply chain to ensure timely product delivery and cost optimization.

• Manage a team of operational staff, providing guidance and support for their tasks.

• Ensure compliance with company policies, industry regulations, and safety standards.

Job Requirements:

• Minimum 2 years of experience in operations or managerial roles, preferably in retail or wholesale.

• Strong problem-solving skills and the ability to make decisions independently.

• Excellent communication and interpersonal skills to work with different departments and teams.

• Proficient in Microsoft Office, especially Excel, for managing data and reports.

• Experience with inventory management software or other related tools is a plus.

• Ability to work in a fast-paced environment and adapt to changing demands.

• A proactive and positive approach to managing teams and projects.

• Strong organizational skills and attention to detail.

• Minimum SPM requirement. Fresh graduates is encourage.

If you’re looking for a challenging role in a growing company with opportunities for career advancement, apply today to join the team at RUNCO MARKETING SDN. BHD.!

Perks & Benefits

• Employee equity
• Commission and bonus
• Company trips
• Medical insurance
• Open culture
• Personal development opportunities

Job Responsibilities:

• Oversee daily operations and ensure efficient functioning of the business processes.

• Collaborate with cross-functional teams to ensure smooth execution of retail and wholesale operations.

• Supervise inventory management, including tracking stock levels and replenishing as needed.

• Assist in the development and implementation of operational policies, procedures, and strategies to improve performance.

• Monitor and ensure that all orders, shipments, and deliveries are handled accurately and on time.

• Handle customer inquiries and resolve any operational issues promptly.

• Analyze sales data and reports to identify areas for improvement in operational efficiency.

• Support the planning and execution of marketing campaigns, product launches, and promotions.

• Assist in managing the logistics and supply chain to ensure timely product delivery and cost optimization.

• Manage a team of operational staff, providing guidance and support for their tasks.

• Ensure compliance with company policies, industry regulations, and safety standards.

Job Requirements:

• Minimum 2 years of experience in operations or managerial roles, preferably in retail or wholesale.

• Strong problem-solving skills and the ability to make decisions independently.

• Excellent communication and interpersonal skills to work with different departments and teams.

• Proficient in Microsoft Office, especially Excel, for managing data and reports.

• Experience with inventory management software or other related tools is a plus.

• Ability to work in a fast-paced environment and adapt to changing demands.

• A proactive and positive approach to managing teams and projects.

• Strong organizational skills and attention to detail.

• Minimum SPM requirement. Fresh graduates is encourage.

If you’re looking for a challenging role in a growing company with opportunities for career advancement, apply today to join the team at RUNCO MARKETING SDN. BHD.!

Perks & Benefits

• Employee equity
• Commission and bonus
• Company trips
• Medical insurance
• Open culture
• Personal development opportunities

Job Responsibilities:

• Assist in managing the company’s financial accounts, including accounts payable and receivable.

• Help maintain accurate and up-to-date records of transactions, payments, and receipts.

• Monitor and reconcile bank statements, ensuring all transactions are recorded correctly.

• Collaborate with internal teams to ensure accurate financial data and timely payment processing.

• Assist in the preparation and submission of financial statements and tax-related documents.

• Review invoices and payments to ensure accuracy and compliance with company policies.

• Handle customer inquiries related to billing and payment issues.

• Perform other ad-hoc accounting tasks as required by the management.

Job Requirements:

• Minimum 1-2 years of experience in accounting or finance roles.

• Strong understanding of accounting principles and practices.

• Proficient in accounting software (SQL software) and Microsoft Excel.

• Excellent attention to detail and ability to maintain accurate financial records.

• Strong analytical and problem-solving skills.

• Good communication skills and ability to work in a team.

• Minimum SPM requirement. Fresh graduates is encourage.

If you’re detail-oriented and looking to grow in a dynamic company, apply now to become part of the team at RUNCO MARKETING SDN. BHD.

Perks & Benefits

• Employee equity
• Free snacks / Happy hours
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Assist in managing the company’s financial accounts, including accounts payable and receivable.

• Help maintain accurate and up-to-date records of transactions, payments, and receipts.

• Monitor and reconcile bank statements, ensuring all transactions are recorded correctly.

• Collaborate with internal teams to ensure accurate financial data and timely payment processing.

• Assist in the preparation and submission of financial statements and tax-related documents.

• Review invoices and payments to ensure accuracy and compliance with company policies.

• Handle customer inquiries related to billing and payment issues.

• Perform other ad-hoc accounting tasks as required by the management.

Job Requirements:

• Minimum 1-2 years of experience in accounting or finance roles.

• Strong understanding of accounting principles and practices.

• Proficient in accounting software (SQL software) and Microsoft Excel.

• Excellent attention to detail and ability to maintain accurate financial records.

• Strong analytical and problem-solving skills.

• Good communication skills and ability to work in a team.

• Minimum SPM requirement. Fresh graduates is encourage.

If you’re detail-oriented and looking to grow in a dynamic company, apply now to become part of the team at RUNCO MARKETING SDN. BHD.

Perks & Benefits

• Employee equity
• Free snacks / Happy hours
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Oversee daily operations and ensure efficient functioning of the business processes.

• Collaborate with cross-functional teams to ensure smooth execution of retail and wholesale operations.

• Supervise inventory management, including tracking stock levels and replenishing as needed.

• Assist in the development and implementation of operational policies, procedures, and strategies to improve performance.

• Monitor and ensure that all orders, shipments, and deliveries are handled accurately and on time.

• Handle customer inquiries and resolve any operational issues promptly.

• Analyze sales data and reports to identify areas for improvement in operational efficiency.

• Support the planning and execution of marketing campaigns, product launches, and promotions.

• Assist in managing the logistics and supply chain to ensure timely product delivery and cost optimization.

• Manage a team of operational staff, providing guidance and support for their tasks.

• Ensure compliance with company policies, industry regulations, and safety standards.

Job Requirements:

• Minimum 2 years of experience in operations or managerial roles, preferably in retail or wholesale.

• Strong problem-solving skills and the ability to make decisions independently.

• Excellent communication and interpersonal skills to work with different departments and teams.

• Proficient in Microsoft Office, especially Excel, for managing data and reports.

• Experience with inventory management software or other related tools is a plus.

• Ability to work in a fast-paced environment and adapt to changing demands.

• A proactive and positive approach to managing teams and projects.

• Strong organizational skills and attention to detail.

• Minimum SPM requirement. Fresh graduates is encourage.

If you’re looking for a challenging role in a growing company with opportunities for career advancement, apply today to join the team at RUNCO MARKETING SDN. BHD.!

Perks & Benefits

• Employee equity
• Commission and bonus
• Company trips
• Medical insurance
• Open culture
• Personal development opportunities

Job Responsibilities:

• Assist in managing the company’s financial accounts, including accounts payable and receivable.

• Help maintain accurate and up-to-date records of transactions, payments, and receipts.

• Monitor and reconcile bank statements, ensuring all transactions are recorded correctly.

• Collaborate with internal teams to ensure accurate financial data and timely payment processing.

• Assist in the preparation and submission of financial statements and tax-related documents.

• Review invoices and payments to ensure accuracy and compliance with company policies.

• Handle customer inquiries related to billing and payment issues.

• Perform other ad-hoc accounting tasks as required by the management.

Job Requirements:

• Minimum 1-2 years of experience in accounting or finance roles.

• Strong understanding of accounting principles and practices.

• Proficient in accounting software (SQL software) and Microsoft Excel.

• Excellent attention to detail and ability to maintain accurate financial records.

• Strong analytical and problem-solving skills.

• Good communication skills and ability to work in a team.

• Minimum SPM requirement. Fresh graduates is encourage.

If you’re detail-oriented and looking to grow in a dynamic company, apply now to become part of the team at RUNCO MARKETING SDN. BHD.

Perks & Benefits

• Employee equity
• Free snacks / Happy hours
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Assist in managing the company’s financial accounts, including accounts payable and receivable.

• Help maintain accurate and up-to-date records of transactions, payments, and receipts.

• Monitor and reconcile bank statements, ensuring all transactions are recorded correctly.

• Collaborate with internal teams to ensure accurate financial data and timely payment processing.

• Assist in the preparation and submission of financial statements and tax-related documents.

• Review invoices and payments to ensure accuracy and compliance with company policies.

• Handle customer inquiries related to billing and payment issues.

• Perform other ad-hoc accounting tasks as required by the management.

Job Requirements:

• Minimum 1-2 years of experience in accounting or finance roles.

• Strong understanding of accounting principles and practices.

• Proficient in accounting software (SQL software) and Microsoft Excel.

• Excellent attention to detail and ability to maintain accurate financial records.

• Strong analytical and problem-solving skills.

• Good communication skills and ability to work in a team.

• Minimum SPM requirement. Fresh graduates is encourage.

If you’re detail-oriented and looking to grow in a dynamic company, apply now to become part of the team at RUNCO MARKETING SDN. BHD.

Perks & Benefits

• Employee equity
• Free snacks / Happy hours
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

As Product Manager, you will be responsible for driving the success of a product and work closely with internal/external stakeholders for continuous business growth. 

In addition, you will be responsible to:

• Develop business plan and marketing strategy for the assigned product.
• Product marketing support to the sales team and partners/resellers.
• Inventory/stock management.
• Meet product sales target and principal's expectation. 

What you'll need to succeed in this role:

• At least 3 years working experience in product management for IT enterprise solutions (e.g.: Server, Storage).
• Experienced in IT sales/business development and keen to venture into product management role are encouraged to apply.
• Aggressive and strong in building relationship with internal/external stakeholders.
• Able to manage challenges in a positive manner.

Perks and Benefits:

• Allowances - travel and mobile 
• Performance rewards - commission and incentive scheme
• Annual salary review
• Car parking in office (by availability)
• Staff cafeteria
• Dental, medical and health insurance coverage
• Work-life balance - weekly and monthly Sports Club activities 
• On-the-job trainings and personal development opportunities

As Product Manager, you will be responsible for driving the success of a product and work closely with internal/external stakeholders for continuous business growth. 

In addition, you will be responsible to:

• Develop business plan and marketing strategy for the assigned product.
• Product marketing support to the sales team and partners/resellers.
• Inventory/stock management.
• Meet product sales target and principal's expectation. 

What you'll need to succeed in this role:

• At least 3 years working experience in product management for IT enterprise solutions (e.g.: Server, Storage).
• Experienced in IT sales/business development and keen to venture into product management role are encouraged to apply.
• Aggressive and strong in building relationship with internal/external stakeholders.
• Able to manage challenges in a positive manner.

Perks and Benefits:

• Allowances - travel and mobile 
• Performance rewards - commission and incentive scheme
• Annual salary review
• Car parking in office (by availability)
• Staff cafeteria
• Dental, medical and health insurance coverage
• Work-life balance - weekly and monthly Sports Club activities 
• On-the-job trainings and personal development opportunities

As Product Manager, you will be responsible for driving the success of a product and work closely with internal/external stakeholders for continuous business growth. 

In addition, you will be responsible to:

• Develop business plan and marketing strategy for the assigned product.
• Product marketing support to the sales team and partners/resellers.
• Inventory/stock management.
• Meet product sales target and principal's expectation. 

What you'll need to succeed in this role:

• At least 3 years working experience in product management for IT enterprise solutions (e.g.: Server, Storage).
• Experienced in IT sales/business development and keen to venture into product management role are encouraged to apply.
• Aggressive and strong in building relationship with internal/external stakeholders.
• Able to manage challenges in a positive manner.

Perks and Benefits:

• Allowances - travel and mobile 
• Performance rewards - commission and incentive scheme
• Annual salary review
• Car parking in office (by availability)
• Staff cafeteria
• Dental, medical and health insurance coverage
• Work-life balance - weekly and monthly Sports Club activities 
• On-the-job trainings and personal development opportunities

Job Responsibilities:

Typically responsible for assisting the company’s President or CEO in handling various business affairs.

Key Duties:

1. Administrative Support: Provide daily administrative support to the President, including scheduling, handling documents, answering calls, and responding to emails.

2. Business Coordination: Assist the President in managing various business matters, such as organizing meetings, welcoming visitors, and handling contracts.

3. Information Collection and Analysis: Gather industry information, market trends, and competitor data, analyze them, and report to the President to aid in informed decision-making.

4. Project Management: Assist the President in advancing key projects, including developing project plans, tracking progress, and coordinating resources.

5. Client Relationship Management: Help maintain relationships with key clients, including regular communication and handling client feedback.

Requirements:

- Willingness to travel and proficiency in driving a car.

- Fluency in Chinese, English, and Malay.

- Bachelor's degree with over 5 years of work experience or recent Master's graduates.

Perks & Benefits

• Employee equity
• Commission and bonus
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our core strengths are in navigating complex regulations, creating innovative products, and delivering exceptional customer experiences.

Position Overview:

The VP of Customer Experience (Credit Card) will lead the strategic development and execution of initiatives to deliver exceptional customer experiences for our credit card products. This role focuses on championing a customer-first culture, optimizing customer journeys, and enhancing loyalty through innovative and data-driven solutions. As a key leader, you will collaborate cross-functionally to align credit card services with business objectives while ensuring customer satisfaction and retention.

Key Responsibilities:

• Develop and implement a comprehensive customer experience strategy tailored to the credit card segment and aligned with company objectives.
• Champion a customer-first culture across the organization, ensuring credit card services prioritize customer needs and satisfaction.
• Analyze customer journeys within the credit card lifecycle to identify pain points and areas for improvement.
• Work cross-functionally with teams in Marketing and Product to design and implement solutions that enhance the credit card customer experience.
• Define and monitor key performance indicators (KPIs) for customer satisfaction, loyalty, and credit card usage metrics.
• Leverage customer feedback and data analytics to inform decision-making and refine credit card service strategies.
• Build and lead a dedicated customer experience team focused on driving initiatives and ensuring consistent service delivery for credit card customers.
• Provide coaching, mentorship, and development opportunities to team members to foster innovation and growth.
• Partner with internal stakeholders to ensure credit card offerings align with customer expectations and business goals.
• Represent the voice of the credit card customer in executive meetings and strategic planning sessions.

• Bachelor’s degree in Business, Marketing, Finance, or a related field (Master’s degree preferred).
• 7+ years of experience in customer experience, credit card services, or related roles, with 3+ years in a senior leadership capacity.
• Expertise in customer journey mapping, customer feedback systems, and credit card CX metrics.
• Strong analytical, problem-solving, and interpersonal skills with a data-driven mindset.
• Proficiency in CRM tools, customer experience platforms, and credit card management systems.
  

Personal Attributes:

• Strategic thinker with a deep understanding of the credit card customer lifecycle.
• Passionate about creating innovative, meaningful, and memorable customer experiences.
• Skilled in managing organizational change, fostering innovation, and leading diverse teams.
• Collaborative leader with a strong ability to inspire and influence cross-functional teams.

• Competitive salary and comprehensive benefits package.
• International work environment with a flat organizational structure.
• Opportunity to lead and shape a key function within a fast-growing company.
• Flexible work culture with casual attire and a collaborative team environment.

Job Descriptions:

• To provide technical support, planning and implementation of housing defects maintenance activities and tasks to ensure smooth running of management.
• Troubleshoot and solving emergency in the most effective and efficient manner with main contractor, Subcontractor.
• Liaise and coordinate with project personnel, Customer Relation Officer, Customer or end user (house owner) on scheduled and unscheduled maintenance/ defects issues in the best manner.
• To carry out predictive & preventive maintenance/defects works according to the planned schedule.
• Assist to develop and enhance existing maintenance/ defects program management to be more proactive manner.
• Comprehensive records keeping of all maintenance/ defects activities.
• Plans and implement daily, weekly, monthly and yearly routine maintenance/ defects programs and emergency recovering plans.
• Attending to customer, contractor on site to support and coordination works.
• Follow up with the daily routine job that has been assigned by the Manager
• Execute or perform any task or assignment that may be assigned by the superior.
• Preparing SOP for end users to use where necessary.
• Manage maintenance/defects inventory (tools, spare parts and etc.) to ensure parts are available in time of needs.
• To ensure good housekeeping is maintained at all times (5S).
• May be required to work in shift or weekend to support the required maintenance/ defects activities.
• Perform other ad-hoc tasks assigned
• Discuss and update the status to the superior timely.
• To be based at Batu Pahat Branch Office
• Working period of Monday-Saturday (8am-5pm)

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree, Professional Certificates or equivalent in Architecture,Property Development / Real Estate Management,Engineering (Civil),Human Resource Management
• Preferably at least 2 years of related working experience.
• Preferably specializing in Customer Service or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 positions available
• Possess good analytical skills, meticulous, positive working attitude, committed, good interpersonal skills and follow up skills.
• Ability to build good relationship internally and externally
• Multi-tasking is expected.
• Able to work independently under minimal supervision.
• Able to work under pressure and meet deadline
• To be based at Batu Pahat Branch Office.

Responsibilities

• Customer service and relations is the primary contact for shoppers as soon as they step into the mall
• Handles all customers enquiries/complaints and passing them on to the appropriate department.
• Knowledgeable of mall’s services, facilities, stores / locations, promotional activities.
• Taking information from customers (eg. Filling up the log book for complaints, lost & found etc) and entering it in a database (where available)
• Making sure that the customer's experience is a positive one.
• Establish and maintain good relations with Retailers as well as entertain any complaints and passing them to the relevant departments
• Information dissemination to relevant departments on complaints and monitoring/follow-up of response/resolution of problems by departments.
• Facilitating customers with special needs.
• Assist Marketing & Leasing Department on promotions/events/launches/functions etc.
• Assist Marketing & Leasing Department and monitor promotions/events set-up and dismantling
• Assist Marketing & Leasing Department on conducting interviews with shoppers
• Assist Management to distribute circulars to tenants
• To carry out other duties and responsibilities which may be assigned by the superior from time to time.

Requirements

• Minimum SPM and preferably with related Diploma in Business/ Economics/ Communication/ Marketing or equivalent
• Minimum two (2) years’ experience in related field or Customer Service
• Good communication skills in English and Bahasa Malaysia
• Computer literate and proficient in Microsoft Office
• Ability to work under pressure and meet deadlines.
• Able to work on shifts, weekends and during night or early morning set-up for promotion space vendors, event organizers and VMD work (as and when required)
• Applicants must be willing to work in M3 Mall

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Join us on this exciting journey as we expand our operations in Malaysia. We're looking for dynamic individuals who share our vision and want to contribute to the next chapter of Bjak's success.

About The Role

We are in search of an accomplished Product Manager with a fervor for crafting customer-centric products. Join our dynamic and fast-paced environment, collaborating with cross-functional teams to conceive, create and launch products that align with the company's vision and strategy.

Key Responsibilities:

• Cultivate a profound understanding of the customer experience, identifying product gaps and devising innovative solutions to bolster market share, enhance customer journey and fuel growth.
• Garner support for the product vision internally and externally, cultivating strong relationships with key partners.
• Formulate pricing and positioning strategies for products.
• Translate the product strategy into meticulous requirements and prototypes.
• Prioritize and define product activities, considering their impact on the business and customers.
• Collaborate closely with engineering teams to ensure swift time-to-market and resource optimization.
• Spearhead product launches, coordinating efforts with the public relations team, executives, fellow product management colleagues.
• Assess promotional plans to ensure alignment with the product line strategy and effective message conveyance.
• Champion the product, serving as its evangelist to heighten awareness and comprehension.
• Represent the company by engaging with customers, seeking feedback on company products and services.

• Demonstrated experience in product management or as an associate product manager.
• A proven track record of successfully managing all facets of a product's lifecycle.
• Proficiency in devising product and marketing strategies, with an adeptness in articulating recommendations to executive leadership.
• A solid technical background with hands-on experience or comprehension of software development and web technologies.
• Exceptional problem-solving abilities, coupled with a willingness to dive into tasks.
• Proficiency in collaborating with cross-functional teams within a matrix organizational structure.
• Superb written and verbal communication skills.
• Preferably, an MS/BS degree in Computer Science, Engineering, or a related field.

At Bjak, we offer the opportunity to be part of a fast-growing company at the forefront of innovation in financial services. As the Product Manager, you will play a key role in driving the success of our operations while working in a dynamic, supportive, and collaborative environment.

Joining Bjak offers:

• The chance to make an immediate impact on Bjak’s success in Malaysia.
• A creative and flexible work environment that encourages innovation.
• Competitive compensation, benefits, and opportunities for professional growth.