Total 6 customer experience manager job vacancies in bukit jalil

Summary: Daily routine which generally consists of handling emails, livechats and ad-hoc tasks in regards to clients’ request.

Responsibilities:

1. To communicate with partners by telephone or electronic medium for domain matter.
2. To escalate unresolved queries to designated departments for further investigation.
3. To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
4. To communicate progress and resolution of issues to internal and external customers.
5. To maintain accurate and quality response for ISO9001 audit and compliance purposes.
6. To familiarize with the prepared SOP on covered scenario on handling emails, processing pending orders, as well as answering generally inquiries.
7. To update daily listing for day to day operation according to the given requirement.

Requirements:

• Candidate must possess at least a Degree in any field.
• Fresh graduates are encouraged to apply.
• Required skills: Microsoft Office (Word, Excel, PowerPoint)
• Fluent in English and Mandarin for both oral and written to service our clients in Greater China regions.
• Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry.
• Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.
• Willing to work on shift including weekend and public holiday. Allowance will be provided accordingly.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities
• Mental health coverage

摘要：日常工作通常包括處理電子郵件、即時聊天和根據客戶要求執行的臨時任務。

職責：

1. 透過電話或電子媒介與合作夥伴就領域事宜進行溝通。
2. 將未解決的問題回報給指定部門進行進一步調查。
3. 獲取並檢查所有相關信息，以評估詢問的有效性並確定可能的原因，並提出適當的解決方案。
4. 向內部和外部客戶傳達問題的進度和解決方案。
5. 為 ISO9001 審核和合規目的保持準確和高品質的回應。
6. 熟悉處理電子郵件、處理待處理訂單以及回答一般查詢的涵蓋場景中準備的 SOP。
7. 根據給定的要求更新日常操作的每日清單。

要求：

• 候選人必須至少擁有任何領域的學位。
• 鼓勵應屆畢業生申請。
• 所需技能： Microsoft Office（Word、Excel、PowerPoint）
• 精通英語和普通話的口語和書面語，為大中華地區的客戶提供服務。
• 能夠獨立工作，強烈的工作承諾，值得信賴，良好的團隊合作精神，具有出色的溝通和人際交往能力，並對呼叫等待和幫助台查詢保持警惕。
• 自我激勵，快速學習，態度積極，能夠按時完成任務並在壓力下表現良好。
• 願意輪班工作，包括週末和公共假期。將會給予相對應的補貼。

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 彈性的工作時間
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 個人發展機會
• 心理健康保險

工作總結：

我們正在尋找一位積極主動、經驗豐富的銷售經理來領導我們的銷售團隊並推動我們業務的成長。理想的候選人將在管理銷售團隊、制定策略性銷售計劃和推動收入成長方面擁有良好的記錄。銷售經理將負責監督日常銷售營運、設定和實現銷售目標，並確保良好的客戶關係以促進業務成功。

主要職責：

• 領導銷售團隊：管理、激勵和支持銷售代表團隊，以確保他們達到或超越銷售目標和 KPI。
• 銷售策略制定：制定並實施有效的銷售策略和計劃，以實現公司目標和收入目標。
• 績效管理：監控個人和團隊績效，根據需要提供指導、培訓和支持，以增強銷售能力。
• 客戶關係管理：與主要客戶建立並維持牢固的關係，確保高水準的客戶滿意度和保留率。
• 市場分析：進行市場研究以發現新機會、追蹤行業趨勢並分析競爭對手活動以相應調整策略。
• 銷售預測：準備準確的銷售預測和報告，確保及時有效地向高階管理層報告銷售活動。
• 協作：與行銷、產品開發和其他部門密切合作，確保訊息傳遞、產品供應和銷售活動的一致性。
• 預算和成本控制：管理銷售預算並確保資源的有效分配以實現最大的銷售產出。
• 銷售培訓：組織培訓課程，為銷售團隊提供銷售技巧、產品知識和客戶參與的持續發展。
• 銷售流程改善：持續評估和優化銷售流程，以提高生產力和銷售效率。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 彈性的工作時間
• 醫療保險
• 事假

Job Summary:

We are seeking a highly motivated and experienced Sales Manager to lead our sales team and drive the growth of our business. The ideal candidate will have a proven track record in managing sales teams, developing strategic sales plans, and driving revenue growth. The Sales Manager will be responsible for overseeing daily sales operations, setting and achieving sales targets, and ensuring excellent customer relationships to enhance business success.

Key Responsibilities:

• Lead Sales Team: Manage, motivate, and support a team of sales representatives to ensure they meet or exceed sales targets and KPIs.
• Sales Strategy Development: Develop and implement effective sales strategies and initiatives to achieve company objectives and revenue goals.
• Performance Management: Monitor individual and team performance, providing guidance, training, and support as needed to enhance sales capabilities.
• Client Relationship Management: Build and maintain strong relationships with key clients, ensuring high levels of customer satisfaction and retention.
• Market Analysis: Conduct market research to identify new opportunities, track industry trends, and analyze competitor activity to adjust strategies accordingly.
• Sales Forecasting: Prepare accurate sales forecasts and reports, ensuring timely and effective reporting of sales activities to senior management.
• Collaboration: Work closely with marketing, product development, and other departments to ensure alignment in messaging, product offerings, and sales campaigns.
• Budgeting and Cost Control: Manage the sales budget and ensure the efficient allocation of resources for maximum sales output.
• Sales Training: Organize training sessions and provide continuous development to the sales team on sales techniques, product knowledge, and customer engagement.
• Sales Process Improvement: Continuously assess and optimize the sales process to improve productivity and sales efficiency.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Medical insurance
• Personal leave

• Collaborate with cross-functional teams to ensure successful project delivery, adhering to scope, schedule, and budget, while maintaining safety and quality standards in line with project specifications and contractual obligations.
• Drive project optimization strategies to reduce costs through detailed budget planning and value engineering initiatives.
• Oversee and guide project progress to meet financial targets and support the achievement of corporate objectives key results.
• Establish robust reporting systems for the team, providing regular updates on project progress and performance.
• Develop, supervise, and review designs for commercial and industrial-scale solar systems, covering electrical, structural, and mechanical aspects of the projects.
• Collaborate with the design team to validate engineering designs, determining the optimal locations for DC & AC equipment, works, and tie-in with the existing electrical system.
• Provide technical expertise in the review and preparation of proposals, actively engaging in customer and internal stakeholder meetings throughout the project lifecycle.
• Lead technical direction throughout the project, from kickoff and execution to delivery, testing, commissioning, and project handover.
• Implement strategies to enhance ERP system, performance dashboard, and other project management tools to improve efficiency and project oversight.
• Recommend appropriate technologies based on site-specific factors, including geographic conditions, to optimize project performance.

• Minimum 5 years of project management experience in Solar, Electrical or Construction industry
• Proficient in Microsoft Excel, Project and ERP System
• Involves occasional travel to project sites, which may include critical phases such as client's interconnection shutdown activities.
• Result oriented, able to multi-task and work in fast paced environment
• Manage customer relationships and collaborate with internal teams and external stakeholders.
• Able to inspire and manage cross-functional teams to achieve project goals.
• Ability to exercise judgment and discretion in giving timely and anticipated response
• Strong technical aptitude in resolving project challenges and complex problems
• Possess strong data analytics and decision-making skills
• Knowledge and experience in Solar PV system will be an added advantage

• • Build a cultural change to the shopfloor to functional heads level through – Training, team building and improvement projects to learn LEAN culture.
  • Develop and implement a structured audit system across APAC factories, focusing on compliance with key manufacturing excellence standards like LEAN, VSM, 5S, and OEE.
  • Use periodic audits to uncover inefficiencies, bottlenecks, and non-value-added activities, highlighting gaps between current operations and industry best practices to drive continuous improvement.
  • Create detailed audit reports that summarize findings, highlight areas for improvement, propose actionable recommendations, conduct root cause analysis for major inefficiencies, and provide feedback and support to local teams in implementing corrective actions.
  • Prioritize audit findings based on impact and complexity, collaborate with plant managers to develop targeted action plans, and incorporate continuous improvement methodologies like Kaizen or DMAIC to address key gaps.
  • Use audit results to tailor training programs, facilitate LEAN-focused workshops, and launch improvement projects with a structured approach using tools such as Gemba walks and PDCA cycles.
  • Set up a KPI-based dashboard to monitor progress on audit findings, tracking key metrics like productivity, downtime reduction, and energy savings, with regular reporting to ensure timely issue resolution.
  • Conduct monthly or quarterly reviews with plant managers to assess corrective actions, escalate delays, and use visual management tools to ensure transparency and accountability in improvement efforts
  • Identify significant gaps between standard (state of the art) manufacturing and local Operations practices to create and guide for continuous improvement. Define the manufacturing road map for all APAC countries
  • Implement automation to achieve efficiencies but also to create attractive work environment
  • Reduce non-value-added processes e.g. moving quality inspection methods into the production process (inline testing)
  • Develop a region wide Manufacturing Excellence Management System including standards and related auditing activities to ensure compliance with requirements.
  • Support of the local R&D and Operations team to integrate new production technologies and to improve existing manufacturing processes
  • Transfer production know how and new technologies from Group or Regional level into the National factories