Total 90 Junior Executive customer experience manager job vacancies in Malaysia

Key Responsibilities:

• Efficient Client Support:
  • Provide timely, accurate responses to client inquiries via hotline, email, and live chat.
  • Maintain professionalism and empathy in every interaction, delivering world-class service.
• Complaint Management & Resolution:
  • Investigate and resolve customer complaints by coordinating with internal teams.
  • Proactively escalate critical issues and keep clients informed throughout the resolution process.
• Customer Feedback & Advocacy:
  • Gather and analyze customer feedback to identify trends and pain points.
  • Act as a vital link between clients and our business, suggesting improvements to senior management.
• Enhancing Customer Satisfaction & Loyalty:
  • Develop and implement strategies to boost customer satisfaction through personalized engagement and educational resources.
  • Cultivate strong relationships by anticipating client needs and offering tailored support.

Requirements:

• Experience: Minimum of 2 years in client servicing and account management, preferably in payment services or eCommerce marketplaces.
• Industry Knowledge: Strong understanding of payment processing, online marketplaces, and related regulatory environments.
• Results-Driven: Focus on achieving business targets and delivering measurable results through effective customer relationship management.
• Customer-Centric: Consistently strive to exceed expectations and drive customer loyalty.
• Communication Skills: Excellent verbal and written communication abilities in English; capacity to convey complex information clearly and concisely.
• Relationship Building: Proven ability to establish and nurture strong rapport with clients, building trust and fostering long-term partnerships.
• Adaptability: Demonstrated adaptability to changing circumstances and eagerness to learn new skills and technologies in a rapidly evolving industry.
• Problem-Solving: Responsible and proactive approach to problem-solving; resilience in challenging situations with a commitment to innovative solutions.
• Education: Tertiary education or higher in a relevant field (Business Administration, Finance, Marketing, etc.).
• Language Proficiency: Strictly looking for a Mandarin speaker with good English proficiency.

Benefits:

1. Annual Leave: 12 days (<5 years); 16 days (>5 years)
2. Medical Leave: 14 days (<2 years); 18 days (2-5 years); 22 days (>5 years)
3. Hospitalization Leave: 60 days
4. Maternity / Paternity Leave: 98 / 7 days per confinement
5. Outpatient (Normal GP): Unlimited
6. Outpatient (Specialist)
7. Hospitalization & Surgical
8. Group Term Life / PA Insurance

主要職責：

• 高效率的客戶支援：
  • 透過熱線、電子郵件和即時聊天，及時、準確地回覆客戶的詢問。
  • 在每次互動中保持專業和同理心，提供世界一流的服務。
• 投訴管理與解決：
  • 透過與內部團隊協調來調查並解決客戶投訴。
  • 主動回報關鍵問題並在整個解決過程中隨時向客戶通報情況。
• 客戶回饋與宣傳：
  • 收集並分析客戶回饋，以確定趨勢和痛點。
  • 作為客戶和我們業務之間的重要紐帶，為高階管理層提出改進建議。
• 提高客戶滿意度和忠誠度：
  • 制定並實施策略，透過個人化參與和教育資源來提高客戶滿意度。
  • 透過預測客戶需求並提供量身定制的支援來培養牢固的關係。

要求：

• 經驗：至少 2 年客戶服務和帳戶管理經驗，最好是在支付服務或電子商務市場。
• 產業知識：對支付處理、線上市場和相關監管環境有深入的了解。
• 結果驅動：專注於透過有效的客戶關係管理實現業務目標並提供可衡量的結果。
• 以客戶為中心：不斷努力超越期望並提高客戶忠誠度。
• 溝通能力：優秀的英語口頭和書面溝通能力；清晰、簡潔地傳達複雜訊息的能力。
• 建立關係：具備與客戶建立和培養牢固關係、建立信任和培養長期合作關係的能力。
• 適應能力：表現出對不斷變化的環境的適應能力，以及在快速發展的行業中學習新技能和技術的渴望。
• 解決問題：負責任且積極主動地解決問題；在充滿挑戰的情況下保持韌性，並致力於創新解決方案。
• 教育背景：相關領域的高等教育或更高學歷（工商管理、金融、行銷等）。
• 語言能力：嚴格尋找能說普通話且英語能力良好的人。

1. 福利待遇：年假：12天（<5年）； 16 天（>5 年）
2. 病假：14天（<2年）； 18天（2-5年）； 22 天（>5 年）
3. 住院假：60天
4. 產假/陪產假：每次生產 98 天 / 7 天
5. 門診（一般全科醫生）：無限制
6. 門診（專科）
7. 住院及手術
8. 團體定期壽險/PA 保險

Job Description:

1. Maintain accurate records of business development activities, including client interaction, proposals and agreements.
2. Assist on updating client records in system and also job listing.
3. To send the agreement to the new potential client
4. To do follow up call to our clients.

Qualifications & Skills:

• Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.

• Strong organizational and multitasking skills.

• Excellent communication skills, both written and verbal.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Ability to work effectively as part of a team.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Personal leave
• Personal development opportunities

職位描述：

1. 維護業務開發活動的準確記錄，包括客戶互動、建議和協議。
2. 協助更新系統中的客戶記錄以及職位清單。
3. 將協議發送給新的潛在客戶
4. 給我們的客戶進行跟進電話。

資格和技能：

• 工商管理、行銷或相關領域的文憑或學士學位。

• 強大的組織能力和多工處理能力。

• 優秀的書面和口頭溝通能力。

• 熟練使用Microsoft Office（Word、Excel、PowerPoint）。

• 作為團隊的一部分有效工作的能力。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 彈性的工作時間
• 事假
• 個人發展機會

Job Descriptions:

• To provide technical support, planning and implementation of housing defects maintenance activities and tasks to ensure smooth running of management.
• Troubleshoot and solving emergency in the most effective and efficient manner with main contractor, Subcontractor.
• Liaise and coordinate with project personnel, Customer Relation Officer, Customer or end user (house owner) on scheduled and unscheduled maintenance/ defects issues in the best manner.
• To carry out predictive & preventive maintenance/defects works according to the planned schedule.
• Assist to develop and enhance existing maintenance/ defects program management to be more proactive manner.
• Comprehensive records keeping of all maintenance/ defects activities.
• Plans and implement daily, weekly, monthly and yearly routine maintenance/ defects programs and emergency recovering plans.
• Attending to customer, contractor on site to support and coordination works.
• Follow up with the daily routine job that has been assigned by the Manager
• Execute or perform any task or assignment that may be assigned by the superior.
• Preparing SOP for end users to use where necessary.
• Manage maintenance/defects inventory (tools, spare parts and etc.) to ensure parts are available in time of needs.
• To ensure good housekeeping is maintained at all times (5S).
• May be required to work in shift or weekend to support the required maintenance/ defects activities.
• Perform other ad-hoc tasks assigned
• Discuss and update the status to the superior timely.
• To be based at Batu Pahat Branch Office
• Working period of Monday-Saturday (8am-5pm)

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree, Professional Certificates or equivalent in Architecture,Property Development / Real Estate Management,Engineering (Civil),Human Resource Management
• Preferably at least 2 years of related working experience.
• Preferably specializing in Customer Service or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 positions available
• Possess good analytical skills, meticulous, positive working attitude, committed, good interpersonal skills and follow up skills.
• Ability to build good relationship internally and externally
• Multi-tasking is expected.
• Able to work independently under minimal supervision.
• Able to work under pressure and meet deadline
• To be based at Batu Pahat Branch Office.

Job Responsibility:

• Ability to work independently, prioritize tasks, and manage time effectively.
•  Integrity, professionalism, and the ability to handle confidential customer information.
• Daily checking on customer credibility on whether customers entitled to rent our products.
• Reviewing documents for corporate customers to ensure the establishment is deemed fit with company policies.
• Reducing collection & fraud risk on customers with bankruptcy and multiple details.
• Ensuring the rental contract agreement is signed by the customer and attached as solid proof.
• Review whether the customer is entitled to the number of units by monitoring collection history and CTOS score checking.
• Ensuring no fraud cases on each order with irregular sales.
• Assist the service team in reviewing documents such as SSM to determine whether the installation is suitable.
• Ensuring payment details are completed with payment proof attached.
•  Handle rental transfer ownership to those customers who wish to transfer their product to another owner.

Job Requirement:

• Candidate should possess a Bachelor's Degree or equivalent in All Business Fields,Economics,Finance / Accountancy / Banking, Business Studies / Administration / Management
• Preferably, I would have at least 2 years of related work experience.
• Preferably undefined specializing in Finance / Banking / Insurance or equivalent.
• Good communication skills in English, and Malay language for both spoken and written
• 1 undefined position available

Job Description:

1. Lead, mentor, and manage a team of Customer Care Specialist , ensuring their adherence to company policies and customer service best practices.

2. Conduct regular performance evaluations and provide constructive feedback to team members to ensure continuous improvement.

3. Monitor and ensure that team members meet or exceed performance metrics such as response times, resolution rates, and customer satisfaction scores.

4. Manage staffing levels, shift rotations, and schedules to ensure full coverage for a 24x7 customer service operation.

5. Foster a positive team environment and motivate team members to achieve their goals.

6. Respond to escalated customer inquiries, resolving complex issues related to payment processing, subscription services, and fraud prevention.

7. Lead the team in maintaining a customer-centric approach, ensuring high standards of service and satisfaction.

8. Develop, analyze, and present reports on key performance metrics such as call resolution rates and customer satisfaction scores.

9. Use strong analytical and mathematical skills to evaluate data and identify trends or areas of concern within the team's operations.

10. Work closely with cross-functional teams, including product and operations, to ensure seamless customer service operations and address issues efficiently.

11. Participate in meetings and collaborate with leadership to provide insights and recommendations for improving customer service operations.

12. Utilize advanced Microsoft Excel, Word, PowerPoint, and Outlook skills to prepare detailed reports, presentations, and operational updates.

13. Ensure accurate documentation of customer interactions and resolutions in the company’s CRM system.

14. Lead the team with a risk-based approach, ensuring compliance with payment processing regulations and digital industry standards.

15. Identify potential fraud or security risks and work with the fraud prevention team to mitigate and prevent issues.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2. 4 years of experience in a call center environment, preferably within the e-hailing, e-commerce, financial services, banking, or commercial sectors.

3. At least 2 years of experience managing a team in a customer service setting.

4. Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5. Strong understanding of e-hailing model.

6. Strong analytical and mathematical skills with attention to detail.

7. Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8. Excellent written and verbal communication skills in English & Mandarin.

9. Proficiency in additional languages such as Malay & Cantonese, is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.

Job Description:

1.  Lead, mentor, and manage a team of Customer Care Specialist , ensuring their adherence to company policies and customer service best practices.

2.  Conduct regular performance evaluations and provide constructive feedback to team members to ensure continuous improvement.

3.   Monitor and ensure that team members meet or exceed performance metrics such as response times, resolution rates, and customer satisfaction scores.

4.  Manage staffing levels, shift rotations, and schedules to ensure full coverage for a 24x7 customer service operation.

5.  Foster a positive team environment and motivate team members to achieve their goals.

6. Respond to escalated customer inquiries, resolving complex issues related to payment processing, subscription services, and fraud prevention.

7.  Lead the team in maintaining a customer-centric approach, ensuring high standards of service and satisfaction.

8.  Develop, analyze, and present reports on key performance metrics such as call resolution rates and customer satisfaction scores.

9.  Use strong analytical and mathematical skills to evaluate data and identify trends or areas of concern within the team's operations.

10. Work closely with cross-functional teams, including product and operations, to ensure seamless customer service operations and address issues efficiently.

11. Participate in meetings and collaborate with leadership to provide insights and recommendations for improving customer service operations.

12. Utilize advanced Microsoft Excel, Word, PowerPoint, and Outlook skills to prepare detailed reports, presentations, and operational updates.

13. Ensure accurate documentation of customer interactions and resolutions in the company’s CRM system.

14. Lead the team with a risk-based approach, ensuring compliance with payment processing regulations and digital industry standards.

15. Identify potential fraud or security risks and work with the fraud prevention team to mitigate and prevent issues.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2. 4 years of experience in a call center environment, preferably within the e-hailing, e-commerce, financial services, banking, or commercial sectors.

3. At least 2 years of experience managing a team in a customer service setting.

4. Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5. Strong understanding of e-hailing model.

6. Strong analytical and mathematical skills with attention to detail.

7. Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8.   Excellent written and verbal communication skills in English.

9.  Proficiency in additional languages such as Malay, Cantonese, or Mandarin is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.

We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively

Job Responsibilities:

• Initiate outgoing calls to prospective or existing customers for various purposes, for sales and appointment scheduling.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required. 
• Process customers’ application in a timely manner
• Meet daily or weekly call volume and targets set by the company.
• Record all call information.
• Provide proper advice to caller by explaining procedures & providing information as enquired by customers
• Strong attention to detail and a meticulous approach to tasks
• Ensure daily and monthly KPIs are met and exceeded
• Perform other ad-hoc duties as assigned

Job Requirements:

Degree / Diploma / Cert / SPM holder with good command of English and Bahasa Malaysia. Mandarin and Tamil will be added advantage.

Previous experience in a customer support role Outbound

Strong phone and verbal communication skills along with active listening.

Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities and manage time effectively.

We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively

Job Responsibilities:

• Manage customers or client’s feedback and complaints in a professional manner
• Understand customer enquiries and respond via applicable channels: email, chat and closing the ticket
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Strong attention to detail and a meticulous approach to tasks
• Ensure daily and monthly KPIs are met and exceeded
• Perform other ad-hoc duties as assigned

Job Requirements:

Degree / Diploma / Cert / SPM holder with good command of English and Bahasa Malaysia. Mandarin and Tamil will be added advantage.

Previous experience in a customer support especially in handling Emails & CRM + Livechats

Strong typing skills to handle Livechat

Strong phone and verbal communication skills along with active listening.

Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities and manage time effectively.

Job Brief:

We are seeking an experienced and dynamic Event Manager to plan, organize, and execute a wide variety of events. The ideal candidate will excel in project management and vendor coordination, ensuring every event is delivered seamlessly and exceeds expectations.

Job Responsibilities:

• Develop detailed project plans and timelines for events.
• Oversee all aspects of event preparation, including venue selection, decor, catering, and entertainment.
• Coordinate with the management and team to understand their needs and preferences, ensuring their vision is realized.
• Develop and manage event budgets, ensuring all expenses are tracked and kept within limits.
• Lead and supervise event teams, including coordinators, support staff, and volunteers.
• Ensure contracts and agreements are adhered to, mitigating risks and resolving issues promptly.
• Oversee event setup and takedown, ensuring everything runs smoothly.
• Address and resolve any on-site issues.

Job Requirements:

• Bachelor’s degree in Event Management, Marketing, Business, or a related field.
• Minimum 3 years of experience in event planning and management.
• Good communication skills in English, Mandarin is a plus.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Budgeting and negotiation expertise.
• Ability to thrive under pressure and adapt to changing circumstances.
• Flexibility to work evenings, weekends, and holidays as needed.
• Ability to travel for event-related activities.

You will play an important role to:

• Coordinate, direct and control the work of the sales personnel and ensure the achievement of sales targets and objectives.

• Ensure good knowledge of the market and monitor competitors' activities and provide any marketing data for management's information.

• Communicate with the field sales force on the company policies, product development, sales programs.

• Appraise the performance and assist in the training and development of sales personnel.

• Ensure all relevant market/business information relating to the credit worthiness and/or financial standing of any sales prospects are communicated earliest to all sales personnel and take necessary business protection action immediately.

• Ensure Company stated credit terms are adhered to and be responsible for all collection of debts from customers in a timely manner.

• Ensure leasing arrangements for customers are adhered to strictly and complete all relevant documentation in the shortest possible time.

• Reviews market analyses to determine customer needs, price schedules, and discount rates.

• Monitors and evaluates the activities and products of the competition.

• Maintains good relations with customers, advise them of Company's services and provide product and pricing information.

• Close liaison with technical team on any technical problems and ensure they are attended to immediately.

To be successful in this role, you will need to have:

• Handling corporate account with good presentation skill

• Strong passion in helping customers in their business digitization journey and have established a comprehensive client base through your past & current sales roles.

• Passionate about sales and derive satisfaction in being able to articulate the business benefits of Konica Minolta’s IT offerings and deliver positive outcomes that enhances & improves your client’s business.

• A strong team player and have demonstrated the ability to collaborate effectively with different internal supporting business units such as Support, Engineering, Operations & Marketing.

Key Responsibilities:

• Responsible for Sales and Project Management for Industrial Printing.

• Presenting sales and solution and demonstration to customers.

• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.

• Present sales, revenue and expenses reports and realistic forecasts to the management team.

• Identify emerging markets and market shifts while being fully aware of new product and competition status.

• Creating sales prospects, perform sales canvassing and all preliminary work.

• Other task/s as and when assigned by the company.

• Requirement of candidate, experience from Label Converter, Flexible packaging & Offset: Pressure sensitive adhesive, Pre-press, Conventional press, Digital press, Digital embellishment, Finishing & QC.

You will play an important role to:

• Coordinate, direct and control the work of the sales personnel and ensure the achievement of sales targets and objectives.

• Ensure good knowledge of the market and monitor competitors' activities and provide any marketing data for management's information.

• Communicate with the field sales force on the company policies, product development, sales programs.

• Appraise the performance and assist in the training and development of sales personnel.

• Ensure all relevant market/business information relating to the credit worthiness and/or financial standing of any sales prospects are communicated earliest to all sales personnel and take necessary business protection action immediately.

• Ensure Company stated credit terms are adhered to and be responsible for all collection of debts from customers in a timely manner.

• Ensure leasing arrangements for customers are adhered to strictly and complete all relevant documentation in the shortest possible time.

• Reviews market analyses to determine customer needs, price schedules, and discount rates.

• Monitors and evaluates the activities and products of the competition.

• Maintains good relations with customers, advise them of Company's services and provide product and pricing information.

• Close liaison with technical team on any technical problems and ensure they are attended to immediately.

To be successful in this role, you will need to have:

• Handling corporate account with good presentation skill

• Strong passion in helping customers in their business digitization journey and have established a comprehensive client base through your past & current sales roles.

• Passionate about sales and derive satisfaction in being able to articulate the business benefits of Konica Minolta’s IT offerings and deliver positive outcomes that enhances & improves your client’s business.

• A strong team player and have demonstrated the ability to collaborate effectively with different internal supporting business units such as Support, Engineering, Operations & Marketing.

Jr. Customer Service Associate (Mandarin Speaking) Greater China Market

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non-Malaysian
• Relocation Benefits *for Non-Malaysian

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins