Total 18 Fresh/Entry Level customer experience manager job vacancies in WP Kuala Lumpur

Play a key role in ensuring excellent patient and client satisfaction by assisting with inquiries, resolving issues, and providing information related to medical services, appointments, billing, and more. Supporting healthcare professionals, and ensuring smooth operations within the medical practice and setting. You will be expected to communicate professionally, handle sensitive information with confidentiality, and provide efficient administrative support to patients, medical staff, and departments.

Job Responsibilities:

• Serve as the first point of contact for patients, visitors, and healthcare professionals in person, over the phone, or via email.
• Answer and address patient inquiries regarding services, procedures, and policies in a professional and compassionate manner.
• Schedule, reschedule, or cancel patient appointments, ensuring accurate data entry into the scheduling system.
• Process billing information accurately and assist in handling payments or setting up payment plans.
• Assist with filling out medical forms and ensuring proper documentation is available.
• Liaise between patients and healthcare providers to ensure effective communication, including relaying patient concerns, appointments, or messages.
• Perform clerical duties such as filing, scanning, and maintaining patient records and documentation.
• Assist in maintaining the front desk area and office supplies.
• Help maintain cleanliness and organization in the waiting area and patient exam rooms, ensuring a welcoming environment.

Job Qualifications:

• Excellent communication skills, both verbal and written, with the ability to communicate with patients, medical staff effectively.
• Strong problem-solving skills and the ability to handle sensitive or challenging situations with tact and professionalism.
• Ability to multitask, remain organized, and manage time effectively in a busy medical office environment.
• Attention to detail, especially when handling patient data and billing.
• High school diploma or equivalent required; further education in medical administration, healthcare, or customer service is a plus.
• Certification in medical office administration, customer service, or a related field is a plus but not required.

Perks & Benefits

• Incentives and yearly bonus.
• Yearly increment
• Personal leave
• Personal development opportunities
• Excellent working environment.

Position: Customer Service/Attraction Crew

Working Days: Monday – Sunday (Shift basis)

Job Type: Full Time/Part Time

Job Responsibility

• This position is rotational based on the assigned area of responsibilities, providing an opportunity to gain a comprehensive understanding of various roles and operations.

Customer Service

• Welcome visitors, provide information and answer questions to enhance their understanding and enjoyment of the centre.
• Assist visitors with interactive activities, ensure the materials are functioning correctly, and provide demonstrations when necessary.
• Handle visitor inquiries, feedback, and complaints professionally and efficiently.

Workshop and Education

• Teaching and engage with participants to ensure an enjoyable and informative experience during the workshop session.
• Collaborate with the educational team to ensure content aligns with the company educational goals.

Bricks/Sculpture Maintenance

• Perform routine cleaning of sculptures as required.
• Assist in maintenance work for sculptures that requires minor maintenance.

Program and Event

• Assist in the coordination and delivery of special events and programs at the centre.
• Use effective communication to inform guests of event schedules and activity details.

Safety and Administration

• Monitor the safety of visitors and assign area, report any issues or malfunctions, and assist in maintaining a clean and safe environment.
• Prepare and carry out daily opening and closing of the centre.

Job Requirements

• SPM/STPM, Diploma, Bachelor’s Degree
• Good in BM and English language
• Ability to engage with visitors of all ages and backgrounds.
• Strong attention to detail and safety awareness.
• Physical ability to stand for long periods, walk, and assist guests with physical activities.
• Flexibility to work on weekends, holidays, and during special events.

Company Benefits: 

• Friendly working environment with up-to-date IT equipment   
• 5-day working day, Monday to Friday   
• Medical allowance   
• Annual Leave   
• Medical Leave   
• Maternity leave   
• Paternity leave   
• Casual attire, free parking   
• Career growth opportunities  

Apply now! Send your portfolio and resume to: 

Email: hr@bryks.art 

Contact: 03.5569.9566 

Company: Mavisco Sdn Bhd

Job Title: Personal Assistant to General Manager

Are you an organized, flexible, and detail-oriented individual? We’re looking for a motivated Personal Assistant to support our General Manager (GM) with various administrative tasks, office management, and client interactions.

Key Responsibilities:

• Administrative Support:

Manage the GM’s schedule, including meetings and travel. Prepare and edit documents, presentations, and reports. Maintain organized files for easy access.

• Meeting Coordination:

Arrange meetings, prepare agendas, take minutes, and follow up on action points. Schedule conference calls and virtual meetings.

• Travel Arrangements:

Plan the GM’s trips, including flights, accommodations, and itineraries. Ensure all travel documents are ready.

• Office Management:

Oversee daily office operations. Manage supplies, liaise with suppliers, clients, and other stakeholders.

• Project Assistance:

Assist the GM in research, data analysis, and managing special projects.

• Client & Stakeholder Interaction:

Serve as the main point of contact for clients and partners, ensuring prompt and professional responses. Handle sensitive information with discretion.

What We’re Looking For:

• Valid driver’s license (required).

• Bachelor’s degree in Business Administration, Management, or Chemistry (preferred).

• Minimum 2 years of relevant experience.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

• Fluent in both Mandarin and English.

• Excellent organizational, communication, and multitasking skills.

• Professional appearance and the ability to maintain confidentiality.

• Flexible, reliable, and quick to adapt.

Perks & Benefits

• Employee equity
• Company trips
• Personal leave
• Open culture
• Personal development opportunities

Welcome to Join Our Team: 6 Sales Executive Positions Available in the Following Areas:

欢迎加入我们的团队：现有6个销售执行员职位空缺，工作区域如下：

• 1 position for Negeri Sembilan & Melaka
• 1个职位：森美兰 & 马六甲
• 1 position for Kelantan & Terengganu
• 1个职位：吉兰丹 & 登嘉楼
• 1 position for Cameron Highlands
• 1个职位：金马伦高原
• 1 position for South Perak
• 1个职位：霹雳南部
• 1 position for Sabah
• 1个职位：沙巴
• 1 position for Sarawak
• 1个职位：沙捞越

Job Descriptions:

工作职责：

• Promote company products within the relevant field.
• 在相关领域推广公司产品。
• Ensure that receivables are collected promptly.
• 确保及时收取应收账款。
• Handle and supervise all sales activities, daily operations within the assigned geographic area.
• 处理并监督指定区域内的所有销售活动、日常运营。
• Must be able to work independently with minimal supervision.
• 能够独立工作，且具备最少的监督即可完成任务的能力。

 Requirements:

• Candidate must possess at least Bachelor's Degree/Diploma or equivalent in any disciplines.
• 候选人必须至少拥有学士学位/文凭或任何专业的同等学历。
• Preferably at least 2 year(s) of working experience in Sales for agriculture industry
• 优先考虑具有至少2年农业行业销售工作经验的候选人。
• Extrovert, positive and possess good communication skills with all levels.
• 性格外向、积极，具备良好的各级沟通能力。
• Proactive, resourceful and able to handle customer tactfully.
• 积极主动、机智灵活，能够巧妙地处理客户问题。
• Able to communicate in Mandarin is a MUST.
• 必须通晓中文。

Perks & Benefits 福利与待遇

• Attractive commission, potentially reaching up to RM100k++ per annum
• 丰厚的佣金，年收入最高可达 RM10万++
• Competitive Sales Incentive Package
• 具竞争力的销售激励计划
• Car and Petrol Allowance
• 提供汽车及汽油津贴
• Meal Allowance provided
• 提供餐补
• Medical Claims and Personal Accident (PA) Insurance
• 医疗报销及个人意外保险 (PA)
• Annual Leave
• 年假
• Team Building
• 团建

Job description

• Assist customers by providing product information and answering questions.
• Handle cash, credit card, and check transactions accurately using POS systems.
• Record all incoming cash and cheque, issue receipts, record all transactions for final reconciliation in the Accounts departments.
• Maintain a clean and organized cashier station.
• To perform any other job assignments/duties as may be required by management from time to time.
• Support Operation Team and Admin staff with clerical tasks during their peak hours.

Requirements

• Candidate must possess at least a SPM/STPM/ Diploma's in Business Administration, Account or equivalent.
• Familiarity with electronic equipment such as cash register and POS.
• Strong communication and interpersonal skills to effectively assist customers.
• Excellent problem-solving abilities with keen attention to detail.
• Able to provide prompt delivery, meticulous and multi-tasking.

We offer:

• 5-Days week
• Annual Trip
• Increment & Bonus
• Outstanding career development opportunity
• Group PA & Hospitalization Scheme

Job description

• Assist customers by providing product information and answering questions.
• Handle cash, credit card, and check transactions accurately using POS systems.
• Record all incoming cash and cheque, issue receipts, record all transactions for final reconciliation in the Accounts departments.
• Maintain a clean and organized cashier station.
• To perform any other job assignments/duties as may be required by management from time to time.
• Support Operation Team and Admin staff with clerical tasks during their peak hours.

Requirements

• Candidate must possess at least a SPM/STPM/ Diploma's in Business Administration, Account or equivalent.
• Familiarity with electronic equipment such as cash register and POS.
• Strong communication and interpersonal skills to effectively assist customers.
• Excellent problem-solving abilities with keen attention to detail.
• Able to provide prompt delivery, meticulous and multi-tasking.

We offer:

• 5-Days week
• Annual Trip
• Increment & Bonus
• Outstanding career development opportunity
• Group PA & Hospitalization Scheme

Company: Mavisco Sdn Bhd

Job Title: Personal Assistant to General Manager

Are you an organized, flexible, and detail-oriented individual? We’re looking for a motivated Personal Assistant to support our General Manager (GM) with various administrative tasks, office management, and client interactions.

Key Responsibilities:

• Administrative Support:

Manage the GM’s schedule, including meetings and travel. Prepare and edit documents, presentations, and reports. Maintain organized files for easy access.

• Meeting Coordination:

Arrange meetings, prepare agendas, take minutes, and follow up on action points. Schedule conference calls and virtual meetings.

• Travel Arrangements:

Plan the GM’s trips, including flights, accommodations, and itineraries. Ensure all travel documents are ready.

• Office Management:

Oversee daily office operations. Manage supplies, liaise with suppliers, clients, and other stakeholders.

• Project Assistance:

Assist the GM in research, data analysis, and managing special projects.

• Client & Stakeholder Interaction:

Serve as the main point of contact for clients and partners, ensuring prompt and professional responses. Handle sensitive information with discretion.

What We’re Looking For:

• Valid driver’s license (required).

• Bachelor’s degree in Business Administration, Management, or Chemistry (preferred).

• Minimum 2 years of relevant experience.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

• Fluent in both Mandarin and English.

• Excellent organizational, communication, and multitasking skills.

• Professional appearance and the ability to maintain confidentiality.

• Flexible, reliable, and quick to adapt.

Perks & Benefits

• Employee equity
• Company trips
• Personal leave
• Open culture
• Personal development opportunities

Company: Mavisco Sdn Bhd

Job Title: Personal Assistant to General Manager

Are you an organized, flexible, and detail-oriented individual? We’re looking for a motivated Personal Assistant to support our General Manager (GM) with various administrative tasks, office management, and client interactions.

Key Responsibilities:

• Administrative Support:

Manage the GM’s schedule, including meetings and travel. Prepare and edit documents, presentations, and reports. Maintain organized files for easy access.

• Meeting Coordination:

Arrange meetings, prepare agendas, take minutes, and follow up on action points. Schedule conference calls and virtual meetings.

• Travel Arrangements:

Plan the GM’s trips, including flights, accommodations, and itineraries. Ensure all travel documents are ready.

• Office Management:

Oversee daily office operations. Manage supplies, liaise with suppliers, clients, and other stakeholders.

• Project Assistance:

Assist the GM in research, data analysis, and managing special projects.

• Client & Stakeholder Interaction:

Serve as the main point of contact for clients and partners, ensuring prompt and professional responses. Handle sensitive information with discretion.

What We’re Looking For:

• Valid driver’s license (required).

• Bachelor’s degree in Business Administration, Management, or Chemistry (preferred).

• Minimum 2 years of relevant experience.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

• Fluent in both Mandarin and English.

• Excellent organizational, communication, and multitasking skills.

• Professional appearance and the ability to maintain confidentiality.

• Flexible, reliable, and quick to adapt.

Perks & Benefits

• Employee equity
• Company trips
• Personal leave
• Open culture
• Personal development opportunities

Company: Mavisco Sdn Bhd

Job Title: Personal Assistant to General Manager

Are you an organized, flexible, and detail-oriented individual? We’re looking for a motivated Personal Assistant to support our General Manager (GM) with various administrative tasks, office management, and client interactions.

Key Responsibilities:

• Administrative Support:

Manage the GM’s schedule, including meetings and travel. Prepare and edit documents, presentations, and reports. Maintain organized files for easy access.

• Meeting Coordination:

Arrange meetings, prepare agendas, take minutes, and follow up on action points. Schedule conference calls and virtual meetings.

• Travel Arrangements:

Plan the GM’s trips, including flights, accommodations, and itineraries. Ensure all travel documents are ready.

• Office Management:

Oversee daily office operations. Manage supplies, liaise with suppliers, clients, and other stakeholders.

• Project Assistance:

Assist the GM in research, data analysis, and managing special projects.

• Client & Stakeholder Interaction:

Serve as the main point of contact for clients and partners, ensuring prompt and professional responses. Handle sensitive information with discretion.

What We’re Looking For:

• Valid driver’s license (required).

• Bachelor’s degree in Business Administration, Management, or Chemistry (preferred).

• Minimum 2 years of relevant experience.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

• Fluent in both Mandarin and English.

• Excellent organizational, communication, and multitasking skills.

• Professional appearance and the ability to maintain confidentiality.

• Flexible, reliable, and quick to adapt.

Perks & Benefits

• Employee equity
• Company trips
• Personal leave
• Open culture
• Personal development opportunities

公司：Mavisco Sdn Bhd

職稱： 總經理私人助理

您是一個有組織、靈活且注重細節的人嗎？我們正在尋找一位積極主動的個人助理，以支持我們的總經理 (GM) 完成各種行政任務、辦公室管理和客戶互動。

主要職責：

• 行政支援：

管理總經理的日程安排，包括會議和旅行。準備和編輯文件、簡報和報告。維護有序的文件以便於存取。

• 會議協調：

安排會議、準備議程、記錄會議記錄並跟進行動要點。安排電話會議和虛擬會議。

• 旅行安排：

規劃總經理的行程，包括航班、住宿和行程。確保準備好所有旅行證件。

• 辦公室管理：

監督日常辦公室運作。管理供應，與供應商、客戶和其他利害關係人聯絡。

• 專案協助：

協助總經理進行研究、數據分析和管理特殊專案。

• 客戶和利害關係人互動：

作為客戶和合作夥伴的主要聯絡點，確保及時、專業的回應。謹慎處理敏感資訊。

我們正在尋找什麼：

• 有效的駕駛執照（必需）。

• 工商管理、管理或化學學士學位（首選）。

• 至少2 年相關經驗。

• 熟練使用Microsoft Office（Word、Excel、PowerPoint、Outlook）。

• 國語和英語流利。

• 優秀的組織、溝通和多工能力。

• 專業的外表和保守機密的能力。

• 靈活、可靠且快速適應。

津貼和福利

• 員工股權
• 公司旅行
• 事假
• 開放文化
• 個人發展機會

Company: Mavisco Sdn Bhd

Job Title: Personal Assistant to General Manager

Are you an organized, flexible, and detail-oriented individual? We’re looking for a motivated Personal Assistant to support our General Manager (GM) with various administrative tasks, office management, and client interactions.

Key Responsibilities:

• Administrative Support:

Manage the GM’s schedule, including meetings and travel. Prepare and edit documents, presentations, and reports. Maintain organized files for easy access.

• Meeting Coordination:

Arrange meetings, prepare agendas, take minutes, and follow up on action points. Schedule conference calls and virtual meetings.

• Travel Arrangements:

Plan the GM’s trips, including flights, accommodations, and itineraries. Ensure all travel documents are ready.

• Office Management:

Oversee daily office operations. Manage supplies, liaise with suppliers, clients, and other stakeholders.

• Project Assistance:

Assist the GM in research, data analysis, and managing special projects.

• Client & Stakeholder Interaction:

Serve as the main point of contact for clients and partners, ensuring prompt and professional responses. Handle sensitive information with discretion.

What We’re Looking For:

• Valid driver’s license (required).

• Bachelor’s degree in Business Administration, Management, or Chemistry (preferred).

• Minimum 2 years of relevant experience.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

• Fluent in both Mandarin and English.

• Excellent organizational, communication, and multitasking skills.

• Professional appearance and the ability to maintain confidentiality.

• Flexible, reliable, and quick to adapt.

Perks & Benefits

• Employee equity
• Company trips
• Personal leave
• Open culture
• Personal development opportunities

職位描述

• 透過提供產品資訊和回答問題來幫助客戶。
• 使用 POS 系統準確處理現金、信用卡和支票交易。
• 記錄所有收到的現金和支票，開立收據，記錄所有交易，以便在會計部門進行最終對帳。
• 保持收銀台乾淨整潔。
• 執行管理層不時要求的任何其他工作分配/職責。
• 支援營運團隊和管理人員在高峰時段執行文書任務。

要求

• 候選人必須至少擁有 SPM/STPM/工商管理、會計或同等學歷文憑。
• 熟悉收銀機、POS等電子設備。
• 強大的溝通和人際交往能力，能夠有效地幫助客戶。
• 出色的解決問題的能力和對細節的敏銳關注。
• 能夠及時交付、一絲不苟、多工處理。

我們提供：

• 每週 5 天
• 年度旅行
• 增量和獎金
• 傑出的職涯發展機會
• 團體 PA 及住院計劃

關於 Oligo 商業服務：

Oligo Business Services Pte Ltd 是一家領先的人力資源服務供應商和顧問公司，專門為新加坡和馬來西亞的客戶提供高品質的人力資源和薪資解決方案。我們主要使用 Unit4 Prosoft HRMS 為客戶提供支持，並就薪資、休假管理、員工索賠以及考勤等人力資源相關問題提供專家指導。

工作總結：

我們正在尋找一名客製化支援程式加入我們的團隊，協助客戶進行人力資源相關的諮詢和 Unit4 Prosoft HRMS 軟體支援。這個角色對於透過提供知識豐富且及時的支援來幫助我們的客戶有效管理其人力資源流程至關重要。

主要職責：

• 透過電子郵件、票務管理系統和電話回覆客戶查詢。
• 提供有關 Unit4 Prosoft HRMS 軟體的專家建議和故障排除。
• 協助客戶處理人力資源相關的查詢，包括薪資（新加坡和馬來西亞）、休假
• 管理、員工索賠以及時間和出勤。
• 透過確定根本原因並提供解決方案來診斷和解決技術問題。
• 確保客戶的疑問在既定的回應和解決時間內得到解決。
• 必要時與其他團隊合作升級複雜問題。
• 維護客戶互動和所提供解決方案的詳細文件。

資格與經驗： 必須具備：

• 對人力資源政策和原則有深入的了解，特別是與工資（新加坡和馬來西亞）、休假管理、員工索賠以及時間和出勤相關的政策和原則。
• 出色的解決問題的能力以及邏輯思考和提供結構化解決方案的能力。
• 精通英語，具有出色的書面和口頭溝通能力。
• 透過電子郵件、票務系統和電話輕鬆處理客戶查詢。

新增獎金：

• 使用 Unit4 Prosoft HRMS 的經驗。
• 具有擔任客戶支援角色的經驗。
• 熟悉人力資源軟體系統和技術支援流程。

個人屬性：

• 有組織性並且能夠有效地管理時間。
• 能夠確定任務的優先順序並同時處理多個客戶查詢。
• 有耐心，有良好的客戶服務禮儀。
• 對細節的高度關注和準確遵循流程的能力。

報告結構：

• 該職位直接向 Oligo 高階管理層匯報。

好處：

• 有競爭力的薪資，每年遞增。
• 依服務年資增加年假。
• 綜合醫療福利。
• 協作的工作環境。
• 培訓和發展機會。

加入我們的團隊：

• 如果您是一個積極進取、希望為不斷發展的公司做出貢獻的人，Oligo Business Services 會提供一個有吸引力且支持性的工作環境，您的貢獻將受到重視和獎勵。我們的總部位於新加坡，並在該地區設有辦事處，您將加入一家不斷進取的公司，並希望在短期內繼續擴張。

津貼和福利

• 事假
• 開放文化
• 個人發展機會

JOB REQUIREMENTS

• Diploma and above.
• Fresh graduate is encouraged to apply.
• Able to converse in Bahasa Malaysia, English, Mandarin
• Pleasant personality with good communication skills.
• Love meeting new people and learning new things.

JOB RESPONSIBILITIES

• To manage & maintain good relationships with customers
• Agency support
• Respond to and handle customers' inquiries
• Handle policy renewals
• Assist customers on claims-related matters
• Assist customers in upgrading of existing insurance policies
• To perform the survey in line with the AIA Vitality Program

PERKS & BENEFITS

• Attractive salary
• Performance bonus
• Year End Bonus
• Company Trip
• Travel allowance
• Flexible working hours
• EPF / SOCSO / EIS
• Annual Leave
• Medical Leave

JOIN & DM US NOW:  

• 017-9988998 (Mr Andy)
• 019-3038998 (Mr Wong)

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8AM to 5PM / 9AM to 6PM / 10AM to 7PM / 11am to 8PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in Thai and English, both spoken and written; proficiency in Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

Job Brief:

A highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Responsibilities:

1. Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
2. Providing accurate information and resolving customer issues related to digital banking products and services.
3. Maintaining a high level of product knowledge to effectively support customer need
4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
5. To meet the Key Performance Indicator (KPI) monthly.
6. Collaborating with cross-functional teams to improve processes and customer experience.
7. Demonstrating empathy and understanding when dealing with customers.
8. Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
9. Respond to customer inquiries via email in a timely and professional manner.

Job Requirements:

1. Possess a Diploma or Degree in related fields.
2. Minimum of 1-2 years of customer service experience in a contact center environment.
3. Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
4. Excellent verbal and written communication skills in English is mandatory.
5. The ability to speak in Mandarin will be an added advantage.
6. Strong interpersonal skills and the ability to build rapport with customers.
7. Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.
8. Proficient in Microsoft Office and experience working with CRM systems.
9. Familiarity with digital banking products and services.
10. Ability to work flexible hours, including weekends (24/7)

Job Description

• Ensure that all documents comply with company policies, legal requirements, and industry regulations. 
• Identify any discrepancies or irregularities and take appropriate action to address them. 
• Collaborate with internal teams, to resolve issues related to document verification and compliance. 
• Communicate effectively with external stakeholders to clarify requirements or request additional information as needed.
• Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders. 
• Generate reports on refund and reimbursement activity for management review and audit purposes.
• Communicate with users regarding refund status, providing clear explanations and assistance as needed. 
• Process refunds accurately and efficiently through backend systems and maintaining proper documentation.
• Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback. 
• Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary. 
• Address user inquiries and concerns related to application difficulties, and functionality errors.