Total 238 Others/Any customer experience manager job vacancies in Federal Territory of Kuala Lumpur

Job Purpose

A Floor Ambassador works as the public face of a company or brand. The primary duties include creating awareness for a company's service or product, interacting with staffs to listen to their feedback to enhancing communication.

Floor Ambassadors play a vital role in promoting a positive and productive work environment and ensuring the smooth running of day-to-day operations.

Job Responsibilities

1. Greet and assist visitors, clients, or guests arriving at the office building, providing them with directions or necessary information.
2. Assist employees with questions, directions, or issues he / she may encounter during their workday.
3. Assist new employees with the onboarding process and help them become familiar with the office layout, company policies, rules, and regulations.
4. Site visit in daily basis and to coordinate with the facilities team to resolve any maintenance issues and ensure the office building is maintained, clean and tidy.
5. Serves as a liaison between different departments or teams within the office building to deliver important information or announcements.
6. Gather employee feedback about their experiences and concerns within the building and communicate this feedback to relevant stakeholders.
7. Handles minor conflicts or issues that may arise within the building and directs employees to appropriate channels to resolve issues.
8. Assist in organizing and coordinating events or meetings within the building.

We are seeking candidates proficient in Mandarin to better serve our Mandarin-speaking customers.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Central location
• Medical insurance

Play a key role in ensuring excellent patient and client satisfaction by assisting with inquiries, resolving issues, and providing information related to medical services, appointments, billing, and more. Supporting healthcare professionals, and ensuring smooth operations within the medical practice and setting. You will be expected to communicate professionally, handle sensitive information with confidentiality, and provide efficient administrative support to patients, medical staff, and departments.

Job Responsibilities:

• Serve as the first point of contact for patients, visitors, and healthcare professionals in person, over the phone, or via email.
• Answer and address patient inquiries regarding services, procedures, and policies in a professional and compassionate manner.
• Schedule, reschedule, or cancel patient appointments, ensuring accurate data entry into the scheduling system.
• Process billing information accurately and assist in handling payments or setting up payment plans.
• Assist with filling out medical forms and ensuring proper documentation is available.
• Liaise between patients and healthcare providers to ensure effective communication, including relaying patient concerns, appointments, or messages.
• Perform clerical duties such as filing, scanning, and maintaining patient records and documentation.
• Assist in maintaining the front desk area and office supplies.
• Help maintain cleanliness and organization in the waiting area and patient exam rooms, ensuring a welcoming environment.

Job Qualifications:

• Excellent communication skills, both verbal and written, with the ability to communicate with patients, medical staff effectively.
• Strong problem-solving skills and the ability to handle sensitive or challenging situations with tact and professionalism.
• Ability to multitask, remain organized, and manage time effectively in a busy medical office environment.
• Attention to detail, especially when handling patient data and billing.
• High school diploma or equivalent required; further education in medical administration, healthcare, or customer service is a plus.
• Certification in medical office administration, customer service, or a related field is a plus but not required.

Perks & Benefits

• Incentives and yearly bonus.
• Yearly increment
• Personal leave
• Personal development opportunities
• Excellent working environment.

We’re looking for a dedicated and experienced Outlet Manager to lead our Restaurant & Bar

team! If you have a passion for delivering exceptional service and are ready to take on a

leadership role, we want you to apply.

Your Responsibilities:

• Oversee daily operations of the outlet, ensuring a smooth and efficient service.

• Maintain cleanliness and compliance with health and safety standards.

• Lead, supervise, and motivate dining room staff to provide fast and friendly service.

• Manage inventory and order supplies as needed to ensure operational efficiency.

• Address customer inquiries and resolve complaints professionally and promptly.

• Assist with staff scheduling and manage payroll to align with budget goals.

• Collaborate closely with the kitchen team to ensure seamless operations between front

and back of house.

• Ensure all dining areas, service stations, and equipment are clean and functioning

properly.

• Develop and implement promotions to attract new customers and enhance sales.

• Uphold high standards of food quality, presentation, and cleanliness.

What We’re Looking For:

• Minimum 2 years of experience as an Outlet Manager or similar role in the restaurant or

bar industry.

• Strong leadership and organizational skills, with the ability to multitask in a fast-paced

environment.

• Excellent communication and interpersonal skills.

• Solid knowledge of food safety and sanitation practices.

• Flexibility to work varied shifts, including nights, weekends, and holidays.

With two locations, offering both Restaurant & Bar and Club settings, this is an exciting

opportunity to take charge of our new outlet.

Ready to take on the challenge? Apply Now! We’d love to hear from you.

Perks & Benefits

• 10% increment depends on performance.
• Insurance Coverage
• Medical Benefit
• Staff Discount
• Claims and Reimbursements

Job Requirement

• Strong Leader Skills

Benefits

• Competitive Salary & Incentives
• Professional Growth Opportunities
• Be part of a Vibrant, Creative & Supportive Team

Location

TRX, Sunway Pyramid

• Lead the HR department and manage HR operations, including recruitment, employee relations, performance management, and compliance.
• Develop and implement HR policies, processes, and initiatives to support business goals and improve employee experience.
• Advise senior management on HR matters, including workforce planning, talent management, and legal requirements.
• Oversee employee training, development, and wellness programs.
• Manage compensation and benefits, and ensure alignment with industry standards and company budget.

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 5+ years of experience in HR management, with a strong background in employee relations and performance management.
• In-depth knowledge of labor laws and HR best practices.
• Strong leadership and interpersonal skills.
• Experience with HR software and performance management systems.

• Leadership: Ability to lead and mentor a team of HR professionals.
• HR Strategy: Experience in developing HR strategies that align with business objectives.
• Employee Relations: Expertise in resolving employee conflicts and fostering a positive work environment.
• Compliance: Strong understanding of labor laws and regulations.
• HR Systems: Proficiency in HR software and tools.

• Nearby public transport
• Personal leave
• Personal development opportunities

Locations:

• Nikugaiya: 2-11, 2F, Pearl Shopping Gallery, Jalan Sepadu, Taman United, 58200 Kuala Lumpur

• Donkai: C.90.0, Plaza The Exchange TRX, Persiaran TRX, Tun Razak Exchange, 55188 Kuala Lumpur

• Zha Zha Beef: Lot 23-G, 3rd Mile Square, 151 Batu 3 Jalan Klang Lama, Pusat Dagangan 3rd Mile Square, 56100 Kuala Lumpur

Responsibilities:

• Oversee daily operations and ensure smooth restaurant service

• Manage staff scheduling, performance, and training

• Maintain high levels of customer satisfaction

• Monitor inventory, expenses, and ensure quality standards

• Implement promotional activities to drive business

Requirements:

• Experience in F&B management preferred

• Strong leadership, communication, and problem-solving skills

• Ability to thrive in a fast-paced environment

• Passionate about delivering excellent customer service

Benefits:

• Basic Salary: RM3,000 + Service Points (5k and above)

• Staff Meals

• Hostel Accommodation

• Birthday Angpau

• Annual Bonus & Leave

. team building

• Lead the development and delivery of new products and features, managing the entire product lifecycle.
• Collaborate with cross-functional teams including engineering, marketing, and design to define product vision and roadmaps.
• Conduct market research and competitor analysis to inform product decisions
• Gather and prioritize customer feedback to improve existing products and create new offerings.
• Track product performance and make data-driven decisions to optimize features and user experience.

• Bachelor’s degree in Computer Science, Engineering, Business, or related field.
• 3+ years of experience in product management or a similar role.
• Strong analytical skills and experience working with data and metrics.
• Proven ability to work with cross-functional teams to deliver products.
• Excellent communication skills and ability to convey complex technical information clearly.

• Product Strategy: Expertise in defining and executing product strategies.
• Market Analysis: Ability to understand market trends and customer needs.
• Cross-Functional Collaboration: Proven ability to work with engineering, design, and marketing teams.
• Data-Driven Decision Making: Experience in using metrics and analytics to guide product decisions.
• Technical Understanding: Knowledge of software development and technical specifications.

• Nearby public transport
• Central location
• Personal leave
• Personal development opportunities

A. Leasing

• To source for new prospective tenants in Berjaya Times Square mall.
• To follow up on existing tenants' tenancy matters.
• Perform activities related to apartment rentals, move-ins and lease renewals, including generating and handling traffic, leasing apartments, qualifying prospects and preparing lease documents.
• Sourcing potential prospects to boost the business for the shopping mall.
• To negotiate and provide the best offer package of the tenancy agreement terms to the prospect.
• Liaise and coordinate with fit-out design teams, and provide advice to clients on the concept, positioning, layout, design and specifications of the Mall.
• Maintain good rapport with clients.
• To prepare quarterly marketing reports.
• To attend to retailers’ enquiries and propose relevant retail spaces by the theme. for the relevant floors.
• To conduct market surveys and research on the general and comparative information relating to new retail concepts, rental rates surveys and new development of shopping malls.
• To assist in approving tenants’ renovation plans before the commencement of works.
• To strategise and convert available retail spaces to increase revenue.
• To lead the Leasing team to work cohesively and to motivate teamwork.
• To work on joint venture projects for unique retail concepts on an ad-hoc basis.
  
  

B. Tenancy Administration 

• Responsible for the proper maintenance of the Tenancy Agreements and the Tenants’ files.
• To monitor that all relevant documentation for the new tenancies are properly documented and properly compiled.
• To look into the welfare of the tenants and owners and their valid requests.
• To ensure that all tenants comply with the shopping complex rules and regulations.
• To regulate the tenants’ request for amendments to the Tenancy Agreement.
• To liaise with the lawyers on issues concerning non-compliance to and or breach of the Tenancy Agreement.
• To assist in the approval of refund of renovation deposits and other relevant deposits.
• To work closely with the Advertising & Promotions team in assisting the tenants to create awareness and doing joint promotions in the mall 
  To ensure that all tenants comply with rental rebate conditions through constant monitoring.
• To ensure that all relevant notifications and circulation to tenants are timely and duly distributed
• To assist the Operations & Maintenance team to ensure that public amenities such as toilets, common areas, lights and escalators are maintained satisfactorily at all times
• To liaise with operations & Maintenance Dept and Security Dept on tenants’ complaints and operation matters 

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Flexible working hours
• Medical insurance
• Personal leave
• Open culture
• Fitness membership
• Dental Insurance
• Vision Insurance

Overview: We are seeking an experienced Legal Manager to oversee and manage our litigation and tenancy matters. This role is crucial in ensuring our company’s compliance with legal standards while effectively managing legal disputes and tenancy agreements.

Key Responsibilities:

Litigation Management:

• Lead and manage all aspects of litigation, including strategy, preparation, and representation.
• Coordinate with external counsel and ensure effective legal representation in court.
• Monitor and report on ongoing litigation cases, providing regular updates to senior management.
• Develop and implement strategies to minimize litigation risks and costs.

Tenancy Management:

• Oversee tenancy agreements, ensuring compliance with legal and regulatory requirements.
• Handle disputes related to tenancy agreements, including negotiations and resolutions.
• Advise on lease terms, renewals, and terminations, ensuring alignment with company interests.
• Draft and review tenancy contracts, ensuring accuracy and legal soundness.

Compliance and Risk Management:

• Ensure adherence to all relevant laws, regulations, and company policies.
• Conduct legal research and stay updated on relevant changes in legislation affecting litigation and tenancy.
• Develop and implement internal policies and procedures to mitigate legal risks.

Leadership and Collaboration:

• Provide legal guidance and support to various departments within the company.
• Collaborate with senior management to align legal strategies with business objectives.
• Mentor and manage junior legal staff, fostering a collaborative and effective legal team.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities
• Fitness membership
• Dental insurance
• Vision insurance

Responsibilities:

The successful candidates will be responsible for promoting & selling InNET Products & Services to existing and potential customers.

• Achieving growth and hitting sales targets as KPI set
• Working with Sales team to continuously design and implement strategic sales plan to expands company’s customer base
• To Build and promote strong and long-lasting customer relationships with them by understanding their needs
• Represent InNET in an ethical and principled manner.
• To develop new customers for the company

Requirements:

• Candidate must possess at least a Higher Secondary/STPM/”A” Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, in any field
• Minimum with 2 year(s) of working experience in Sales & Marketing will be an added advantage.
• Ability to communicate, present and influence credibly and effectively at all levels of the organization
• Independent and high level of creativity to drive the sales process from planning to closing
• Proficient in Microsoft Word, Excel & PowerPoint.
• Disciplined, high level of commitment, self-motivated, self-confident, proactive & result oriented.
• Excellent communication and presentation skills in English, Bahasa Malaysia & Mandarin would be an added advantage.
• Must possess own transport & willing to travel around Malaysia when required.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Purpose:

The role will be responsible to driving operational efficiency, ensuring exceptional customer service, and maximizing profitability. The responsibilities will encompass various aspects of store management, including sales performance, cost control, inventory management, and team leadership.

Principal Accountabilities

Sales and Financial Management:

• Monitor daily sales performance and strive to achieve sales targets.
• Analyze sales data, identify trends, and implement strategies to optimize revenue.
• Control costs of goods sold (COGS) by managing inventory levels, pricing strategies, and waste reduction initiatives.

KPI Monitoring:

• Track key performance indicators (KPIs) such as sales per labor hour, average transaction value, and customer satisfaction scores.
• Use KPI data to identify areas for improvement and implement action plans to enhance store performance.

Inventory and Stock Control:

• Manage stock levels and conduct regular stock checks to prevent shortages or excess inventory.
• Optimize stock rotation and minimize waste through efficient inventory management practices.

Waste Management:

• Monitor food waste levels and implement strategies to reduce waste, such as portion control measures and inventory rotation.
• Collaborate with the kitchen team to minimize food spoilage and ensure freshness.

Manpower Management:

• Supervise and allocate tasks to team members to ensure smooth operations and optimal customer service.
• Schedule shifts and manage staffing levels based on business demand and labor budgets.
• Train, mentor, and evaluate staff performance to maintain a high-performing team.

Qualifications and Skills:

• Critical thinking and problem-solving skills to address operational challenges, resolve customer complaints, and make data-driven decisions.
• Strong verbal and written communication skills to interact with customers, communicate expectations to staff, and collaborate with management.
• Familiarity with inventory management systems and procedures.
• Strong leadership and interpersonal skills to motivate and inspire team members.
• Flexibility to adapt to changing business needs, handle pressure in a fast-paced environment, and make quick decisions when necessary.
• Knowledge of food safety regulations and best practices.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

We’re looking for a dedicated and experienced Assistant Manager to join our Restaurant &

Bar team! If you have a passion for delivering exceptional service and are ready to take on a

leadership role, this opportunity is for you.

Your Responsibilities:

• Assist the Outlet Manager with daily operations, including opening and closing the venue.

• Ensure cleanliness and compliance with health and safety regulations.

• Lead and supervise the dining room staff, ensuring fast and friendly service.

• Train and motivate the team to deliver outstanding customer experiences.

• Manage inventory and handle supply orders as needed.

• Address customer inquiries and resolve complaints professionally and efficiently.

• Assist with staff scheduling and payroll management to meet budget goals.

• Collaborate with the kitchen team to ensure smooth coordination between front and back

of house.

• Ensure that dining areas, service stations, and equipment are clean and functioning

properly.

• Help plan and implement promotions to attract new customers.

• Maintain high standards of food quality, presentation, and cleanliness.

What We’re Looking For:

• Minimum 2 years of experience as a Supervisor or Assistant Manager in a restaurant or

bar.

• Strong leadership and organizational skills.

• Excellent communication and interpersonal abilities.

• Knowledge of food safety and sanitation practices.

• Flexibility to work shifts, including nights, weekends, and holidays.

With two locations, offering both Restaurant & Bar and Club settings, this is an exciting

opportunity to step up into a leadership role.

Perks & Benefits

• 10% increment depends on performance.
• Insurance Coverage
• Medical Benefit
• Staff Discount
• Claims and Reimbursements

Responsibilities :

• Monitor, be responsible for, and be accountable for outlet upkeep and performance, including NPS targets, online reviews and outlet facilities management.
• Provide timely updates and reports to the Head of Wholesale Operations on assigned tasks.
• Host Outlet meetings at the Outlet level to listen, support, and provide solutions to staff members to achieve goals.
• Maintain outlet cost management, service quality improvement, staff development, and retention.
• Coach, guide, and collaborate with the inhouse team to increase outlet efficiency and performance.
• Focus on customer experience and oversee entire outlet operations and ensuring smooth operation flow.
• Manage all outlet personnel to provide administrative support for operations; shift planning for support availability through the outlet opening hours.
• Manage ad-hoc projects and assignments from management as needed. Collaborate closely with the Purchaser / Inspectors and other related stakeholders to achieve optimum efficiency.

Requirements :

• Qualifications: 3 years' experience in the Service / Fashion Industry is an added advantage.
• Required Language(s): English and Malay; knowledge of other dialects is an added advantage.
• Discipline: Punctuality, result-driven, and a good working attitude.
• Skills: Proficiency in Microsoft Office, advanced computer skills, and knowledge of reporting tools and report analysis.
• Must be able to multitask, work in a fast-paced environment, and possess good discipline along with a professional and pleasant personality, interpersonal skills, and communication abilities.
• A keen eye on details on the outlet appearance and facilities upkeep to provide a safe working environment for staff and a comfortable environment for customers.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities
• Commission & Allowances

Job Purpose:

The role will be responsible to driving operational efficiency, ensuring exceptional customer service, and maximizing profitability. The responsibilities will encompass various aspects of store management, including sales performance, cost control, inventory management, and team leadership.

Principal Accountabilities

Sales and Financial Management:

• Monitor daily sales performance and strive to achieve sales targets.
• Analyze sales data, identify trends, and implement strategies to optimize revenue.
• Control costs of goods sold (COGS) by managing inventory levels, pricing strategies, and waste reduction initiatives.

KPI Monitoring:

• Track key performance indicators (KPIs) such as sales per labor hour, average transaction value, and customer satisfaction scores.
• Use KPI data to identify areas for improvement and implement action plans to enhance store performance.

Inventory and Stock Control:

• Manage stock levels and conduct regular stock checks to prevent shortages or excess inventory.
• Optimize stock rotation and minimize waste through efficient inventory management practices.

Waste Management:

• Monitor food waste levels and implement strategies to reduce waste, such as portion control measures and inventory rotation.
• Collaborate with the kitchen team to minimize food spoilage and ensure freshness.

Manpower Management:

• Supervise and allocate tasks to team members to ensure smooth operations and optimal customer service.
• Schedule shifts and manage staffing levels based on business demand and labor budgets.
• Train, mentor, and evaluate staff performance to maintain a high-performing team.

Qualifications and Skills:

• Critical thinking and problem-solving skills to address operational challenges, resolve customer complaints, and make data-driven decisions.
• Strong verbal and written communication skills to interact with customers, communicate expectations to staff, and collaborate with management.
• Familiarity with inventory management systems and procedures.
• Strong leadership and interpersonal skills to motivate and inspire team members.
• Flexibility to adapt to changing business needs, handle pressure in a fast-paced environment, and make quick decisions when necessary.
• Knowledge of food safety regulations and best practices.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Overall Accountability:

1. To assist the Manager in the overall Human Resources functions including Recruitment, Compensation and Benefits, Industrial Relations, Employee Relations and Payroll.

Overall Responsibilities:

1. To assist in formulating and implementing all HR policies and procedures and ensure they are constantly in line with the company and market practices.
2. To review and supervise the recruitment process.
3. To review and supervise to ensure that disciplinary and IR issues comply with the statutory requirements and the company’s policies and procedures.
4. To assist in any investigation work relating to staff discipline.
5. To work closely with panel clinics/hospitals to ensure proper control processes on all medical-related benefits.
6. Oversee maintenance of records and communication of information required by law local governing bodies or other departments in the group
7. To highlight any irregularities in the system and recommend to the Manager, HR.
8. To assist in formulating the Employee handbook.
9. To prepare yearly department budget.
10. Provides training to lower-level staff members of the Human Resources department to ensure that they understand all current policies and procedures associated with the various benefit programs.

Payroll:

1. Able to handle a minimum 300+ headcount.
2. To ensure the monthly payroll is processed on time and with accuracy.
3. Ensure the payroll administration complies with the statutory regulations on salary and remuneration and the company’s policies and procedures.
4. To check the processed monthly payroll before submitting it to the Manager, HR
5. To ensure the system of appraisals is carried out and to process the yearly performance review.

Requirements:

1. FIVE (5) years of working experience in a similar position/in the HR field.
2. Degree/Diploma in Business Administration/Human Resource Management or equivalent.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities
• Fitness membership
• SOCSO & EPF
• Optical & Dental

Job Purpose:

The role will be responsible to driving operational efficiency, ensuring exceptional customer service, and maximizing profitability. The responsibilities will encompass various aspects of store management, including sales performance, cost control, inventory management, and team leadership.

Principal Accountabilities

Sales and Financial Management:

• Monitor daily sales performance and strive to achieve sales targets.
• Analyze sales data, identify trends, and implement strategies to optimize revenue.
• Control costs of goods sold (COGS) by managing inventory levels, pricing strategies, and waste reduction initiatives.

KPI Monitoring:

• Track key performance indicators (KPIs) such as sales per labor hour, average transaction value, and customer satisfaction scores.
• Use KPI data to identify areas for improvement and implement action plans to enhance store performance.

Inventory and Stock Control:

• Manage stock levels and conduct regular stock checks to prevent shortages or excess inventory.
• Optimize stock rotation and minimize waste through efficient inventory management practices.

Waste Management:

• Monitor food waste levels and implement strategies to reduce waste, such as portion control measures and inventory rotation.
• Collaborate with the kitchen team to minimize food spoilage and ensure freshness.

Manpower Management:

• Supervise and allocate tasks to team members to ensure smooth operations and optimal customer service.
• Schedule shifts and manage staffing levels based on business demand and labor budgets.
• Train, mentor, and evaluate staff performance to maintain a high-performing team.

Qualifications and Skills:

• Critical thinking and problem-solving skills to address operational challenges, resolve customer complaints, and make data-driven decisions.
• Strong verbal and written communication skills to interact with customers, communicate expectations to staff, and collaborate with management.
• Familiarity with inventory management systems and procedures.
• Strong leadership and interpersonal skills to motivate and inspire team members.
• Flexibility to adapt to changing business needs, handle pressure in a fast-paced environment, and make quick decisions when necessary.
• Knowledge of food safety regulations and best practices.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Company: Mavisco Sdn Bhd

Job Title: Personal Assistant to General Manager

Are you an organized, flexible, and detail-oriented individual? We’re looking for a motivated Personal Assistant to support our General Manager (GM) with various administrative tasks, office management, and client interactions.

Key Responsibilities:

• Administrative Support:

Manage the GM’s schedule, including meetings and travel. Prepare and edit documents, presentations, and reports. Maintain organized files for easy access.

• Meeting Coordination:

Arrange meetings, prepare agendas, take minutes, and follow up on action points. Schedule conference calls and virtual meetings.

• Travel Arrangements:

Plan the GM’s trips, including flights, accommodations, and itineraries. Ensure all travel documents are ready.

• Office Management:

Oversee daily office operations. Manage supplies, liaise with suppliers, clients, and other stakeholders.

• Project Assistance:

Assist the GM in research, data analysis, and managing special projects.

• Client & Stakeholder Interaction:

Serve as the main point of contact for clients and partners, ensuring prompt and professional responses. Handle sensitive information with discretion.

What We’re Looking For:

• Valid driver’s license (required).

• Bachelor’s degree in Business Administration, Management, or Chemistry (preferred).

• Minimum 2 years of relevant experience.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

• Fluent in both Mandarin and English.

• Excellent organizational, communication, and multitasking skills.

• Professional appearance and the ability to maintain confidentiality.

• Flexible, reliable, and quick to adapt.

Perks & Benefits

• Employee equity
• Company trips
• Personal leave
• Open culture
• Personal development opportunities

Requirements:

• Possess at least Bachelor’s Degree in Finance/Accounting or equivalent
• Fresh Graduates are encouraged to apply for associate position
• Minimum 3-4 years related working experience in Investor Relations and Public Relations role and/or research field for senior associate / assistant manager position
• Excellent spoken & written English with strong presentation skill
• Good interpersonal and communications skills
• Able to interpret financial statements
• High proficiency in Microsoft office (PowerPoint, Excel, Word, etc.)

Responsibilities:

• Develop and implement effective investor relations and public relations strategy and build strong relationship with investors to optimize the client’s value and increase its visibility in the investment community.
• Build strong relationship and maintain primary point of contact with the market/research analysts, investment community and media houses.
• Preparation of communication materials such as corporate presentation, factsheet, anticipated questions and answers, press release and etc.
• Create and manage a strong reputation of the client by demonstrating consistent and clear communication between internal and external parties.
• Ability to manage and coordinate with vendors on corporate events for clients (i.e. IPO launch events)

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities
• Company overseas trip and Bonus

• To source for new prospective tenants in Berjaya Times Square mall.
• To follow up on existing tenants' tenancy matters.
• Perform activities related to department rentals, move-ins and lease renewals
• Responsible for leasing and tenancy administration functions including but not limited to the preparation of tenancy agreements and tenancy renewal.
  Sourcing potential prospects to boost the business for the shopping mall.
• To negotiate and provide the best offer package of the tenancy agreement terms to the prospect.
• Liaise and coordinate with fit-out design teams, and provide advice to clients on the concept, positioning, layout, design and specifications of the Mall.
• Maintain good rapport with clients. 

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities
• Fitness membership
• Dental insurance
• Vision insurance

Overall Accountability:

1. To assist the Manager in the overall Human Resources functions including Recruitment, Compensation and Benefits, Industrial Relations, Employee Relations and Payroll.

Overall Responsibilities:

1. To assist in formulating and implementing all HR policies and procedures and ensure they are constantly in line with the company and market practices.
2. To review and supervise the recruitment process.
3. To review and supervise to ensure that disciplinary and IR issues comply with the statutory requirements and the company’s policies and procedures.
4. To assist in any investigation work relating to staff discipline.
5. To work closely with panel clinics/hospitals to ensure proper control processes on all medical-related benefits.
6. Oversee maintenance of records and communication of information required by law local governing bodies or other departments in the group
7. To highlight any irregularities in the system and recommend to the Manager, HR.
8. To assist in formulating the Employee handbook.
9. To prepare yearly department budget.
10. Provides training to lower-level staff members of the Human Resources department to ensure that they understand all current policies and procedures associated with the various benefit programs.

Payroll:

1. Able to handle a minimum 300+ headcount.
2. To ensure the monthly payroll is processed on time and with accuracy.
3. Ensure the payroll administration complies with the statutory regulations on salary and remuneration and the company’s policies and procedures.
4. To check the processed monthly payroll before submitting it to the Manager, HR
5. To ensure the system of appraisals is carried out and to process the yearly performance review.

Requirements:

1. FIVE (5) years of working experience in a similar position/in the HR field.
2. Degree/Diploma in Business Administration/Human Resource Management or equivalent.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities
• Fitness membership
• SOCSO & EPF
• Optical & Dental

Roles Summary / Purpose 

• The primary purpose of the Retails Sales Manager – responsible for maximizing sales team potential, crafting sales plans and justifying those to plans to the upper management by developing the team through motivation, counselling, skills development and product knowledge development.

Retails Sales Manager

• To meet customer acquisition and revenue growth targets by keeping Company competitive and innovative and to identify emerging markets and market shifts while being fully aware of new products and competition status.

Duties & Responsibilities 

• Achieve company sales target by outlet, sales staff, brand and product through weekly monitoring.
• Implement company policy to all branches and enforce all company policies are carried out at all branches.
• Monitor and ensure stock aging and stock turnover day meets target set by company.
• Formulate accurate yearly target plan & mid-term (3 months) road map by analyzing last year performance, supplier direction, market situation and competitor information to forecast future road map.
• Plan and create sales activities with Marcom Department to increase sales, market share and customer loyalty.
• Responds to customer complaints and comments.
• Attend company road show events during setup and throughout the event.
• Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development.
• Regularly check with employees on their progress on goals; offer coaching or assistance, or revise goals as necessary by conduct short, regular meetings to discuss and record milestones, accomplishments, successes and challenges. 
• To carry out ad-hoc duties assigned by the Management/Superior from time to time.

Requirements:

• Bachelor’s degree in business or related field.
• Minimum of 10 years of experience working in retail industry is compulsory.
• Strong analytical skills to identify trends and sales patterns.
• Experience managing a team and working cross-functionally with marketing, product, and external partners.
• Ability to manage multiple tasks simultaneously and work in a fast-paced, deadline-driven environment.
• Problem solving skills and handle any unforeseen circumstances.
• Possess own transport and willing to travel within Klang Valley Area. 
• Able to work from Monday to Friday 9:00 a.m. to 6:00 p.m and Saturday 10:00 a.m. to 2:00 p.m. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical, Dental & Optical Benefits
• Insurance
• EPF, SOCSO, EIS
• Annual Leave
• Staff Purchase
• Interest Clubs
• Personal development opportunities

We regret only shortlisted candidates will be notified.

職位要求

• 強大的領導能力

好處

• 有競爭力的薪資和激勵措施
• 專業成長機會
• 成為充滿活力、富有創造力和支持性的團隊的一員

地點

TRX，雙威金字塔

角色摘要/目的

• 零售銷售經理的主要目的 - 負責最大限度地發揮銷售團隊的潛力，制定銷售計劃，並透過激勵、諮詢、技能開發和產品知識開發來發展團隊，從而向高層管理人員證明這些計劃的合理性。

零售銷售經理

• 透過維持公司的競爭力和創新來實現客戶獲取和收入成長目標，並在充分了解新產品和競爭狀況的同時識別新興市場和市場變化。

職責和責任

• 透過每週監控，實現公司按門市、銷售人員、品牌和產品的銷售目標。
• 向所有分公司實施公司政策，並在所有分公司執行所有公司政策。
• 監控並確保庫存帳齡和庫存週轉日達到公司設定的目標。
• 透過分析去年業績、供應商方向、市場狀況和競爭對手訊息，制定準確的年度目標計畫和中期（3個月）路線圖，預測未來路線圖。
• 與公關部門一起規劃和進行銷售活動，以提高銷售額、市場份額和客戶忠誠度。
• 回應顧客的投訴和評論。
• 在準備期間和整個活動期間參加公司路演活動。
• 處理人員配置問題，例如面試潛在員工、進行評估和績效審查，以及提供或組織培訓和發展。
• 定期與員工檢查他們在目標上的進度；透過舉行簡短的定期會議來討論和記錄里程碑、成就、成功和挑戰，提供指導或幫助，或根據需要修改目標。
• 執行管理階層/上級不時指派的臨時職責。

要求：

• 商業或相關領域的學士學位。
• 必須具備至少 10 年零售業工作經驗。
• 強大的分析能力，可以識別趨勢和銷售模式。
• 擁有管理團隊以及與行銷、產品和外部合作夥伴跨職能合作的經驗。
• 能夠同時管理多個任務並在快節奏、截止日期驅動的環境中工作。
• 解決問題的能力並處理任何不可預見的情況。
• 擁有自己的交通工具並願意在巴生谷地區旅行。
• 工作時間為週一至週五上午 9:00 至下午 6:00，週六上午 10:00 至下午 2:00

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療、牙科和光學福利
• 保險
• EPF、SOCSO、EIS
• 年假
• 員工採購
• 興趣俱樂部
• 個人發展機會

我們遺憾的是，只有入圍候選人才會收到通知。

Operational Management:

• Oversee the daily operations of the business centre, ensuring smooth functionality of all facilities.
• Manage office spaces, meeting rooms, and co-working areas to meet diverse client requirements.
• Ensure compliance with health, safety, and regulatory standards.

Client Relationship Management:

• Serve as the primary point of contact for tenants and clients.
• Address client inquiries and concerns promptly and professionally.
• Build and maintain strong relationships to enhance client satisfaction and retention.

Sales and Marketing:

• Develop and implement strategies to attract new clients and retain existing ones.
• Promote the business centre through marketing initiatives and networking events.
• Negotiate contracts, pricing, and lease agreements with potential clients.
• Handle tenancy and contract renewals effectively.

Financial Management:

• Prepare and manage the centre’s budget to ensure cost efficiency.
• Monitor financial performance, including revenue, expenses, and profitability.
• Generate regular financial and operational reports for senior management.
• Manage rental collection processes efficiently.

Team Leadership:

• Recruit, train, and supervise staff to maintain high service standards.
• Conduct performance reviews and provide ongoing coaching and professional development.
• Foster a positive work environment to motivate and engage team members.

Facility Management:

• Oversee the maintenance, cleanliness, and overall presentation of the facility.
• Coordinate with external vendors and service providers as necessary.
• Ensure the functionality of technology and equipment to support business operations.

Education and Experience:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 3–5 years of experience in facility or business centre management.
• Experience in sales, marketing, or customer service is a strong advantage.

Skills:

• Strong leadership and people management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in financial and operational management.
• Strong problem-solving and decision-making capabilities.
• Familiarity with CRM and property management is a plus

Perks & Benefits

• Nearby public transport
• Central location
• Regular team activities
• Medical insurance
• Open culture

概述：我們正在尋找一位經驗豐富的法律經理來監督和管理我們的訴訟和租賃事務。這個角色對於確保我們公司遵守法律標準、同時有效管理法律糾紛和租賃協議至關重要。

主要職責：

訴訟管理：

• 領導和管理訴訟的各個方面，包括策略、準備和代理。
• 與外部律師協調並確保在法庭上有效的法律代表。
• 監控和報告正在進行的訴訟案件，定期向高階管理層提供最新資訊。
• 制定並實施策略以盡量減少訴訟風險和成本。

租賃管理：

• 監督租賃協議，確保遵守法律和監管要求。
• 處理與租賃協議相關的爭議，包括談判和解決。
• 就租賃條款、續約和終止提供建議，確保符合公司利益。
• 起草和審查租賃合同，確保準確性和合法性。

合規與風險管理：

• 確保遵守所有相關法律、法規和公司政策。
• 進行法律研究並隨時了解影響訴訟和租賃的立法的相關變化。
• 制定並實施內部政策和程序以降低法律風險。

領導力與協作：

• 為公司內部各部門提供法律指導與支援。
• 與高階管理層合作，使法律策略與業務目標一致。
• 指導和管理初級法律人員，培養一支協作高效的法律團隊。

津貼和福利

• 員工股權
• 附近的公共交通
• 中心位置
• 醫療保險
• 事假
• 個人發展機會
• 健身會員資格
• 牙科保險
• 視力保險