Total 4 Full-time business management project planning job vacancies in Malaysia

Key Responsibilities:

Project Management & Supervision:

• Lead and manage the project team to ensure completion according to approved drawings, specifications, and timelines.
• Oversee all phases of the project lifecycle, from initiation to completion.
• Develop detailed project plans, set deadlines, and monitor progress to ensure timely delivery.

Client Relationship Management:

• Act as the main point of contact for clients, maintaining effective communication to manage expectations and provide updates.
• Address and resolve any client concerns or requests promptly.

Team Leadership & Coordination:

• Direct and support project team members, fostering a collaborative environment to achieve project goals.
• Resolve any technical or operational issues that may arise during the project.

Internal Coordination:

• Coordinate with internal departments to develop product samples and mock-ups tailored to client specifications.
• Ensure a smooth process for product supply and delivery to project sites.

Budget & Timeline Oversight:

• Manage project budgets, track expenses, and ensure cost-efficiency.
• Monitor project timelines and implement necessary adjustments to stay on schedule.

Compliance & Quality Assurance:

• Ensure all project activities adhere to relevant safety, quality, and legal standards.
• Conduct regular site visits and inspections to maintain project quality.

Documentation & Reporting:

• Maintain comprehensive project documentation and provide reports to senior management as required.

Qualifications and Skills:

• Bachelor's degree in Project Management, Interior Design, Architecture, or a related field.
• Minimum of 3 years of proven experience in project management within the kitchen cabinet or interior design industry.
• Strong leadership, organizational, and problem-solving abilities.
• Excellent communication skills in Bahasa Malaysia, Mandarin, and English.
• Proficiency in project management tools and software.
• Ability to manage multiple projects simultaneously and adapt to changing priorities.
• Detail-oriented with a strong focus on quality and efficiency.
• Self-motivated, proactive, and capable of working under minimal supervision.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Drive business growth by identifying and pursuing new market opportunities.
• Develop a strong network of contacts to attract and secure new clients.
• Promote the company’s products and services to potential clients.
• Oversee and manage growth projects, including sales forecasting and revenue projections.
• Maintain confidentiality to protect the organization’s value.
• Enhance the company’s reputation by taking ownership of unique requests and tasks.
• Prepare proposals and presentations, and manage client communications.
• Attend industry events and trade shows to build relationships and promote the brand.
• Collaborate with internal teams to ensure seamless project execution.

Job Requirements:

• Bachelor’s degree in Business, Marketing, or a related field.
• Minimum of 1 year in business development, sales, or marketing; experience in the kitchen cabinet or interior design industry is an advantage.
• Strong business development and sales growth techniques, excellent organizational skills, and the ability to manage complex projects and multitask effectively.
• Ability to work independently with minimal guidance and handle uncertainty.
• Strong verbal and written communication skills.
• Enthusiastic about the company’s mission and growth potential
• Proficiency with CRM tools and MS Office Suite.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities

1.      Review consultant drawings to identify opportunities for value engineering, ensuring cost-effective and efficient project solutions.

2.      Collaborate with consultants and contractors to monitor project progression, expedite drawings, and ensure timely project delivery.

3.      Assess design, tender, and construction drawings to ensure accurate interpretation and alignment with the original design intent.

4.      Work closely with other departments to keep time and cost plans updated, ensuring cohesive project management.

5.      Provide expert technical support to resolve construction-related challenges, ensuring project standards and quality are maintained.

6.      Implement and oversee quality assurance procedures to ensure all project deliverables meet the required standards and specifications.

7.      Ensure all projects comply with relevant local laws, building codes, and industry standards, maintaining high standards of safety and legality.

8.      Stay updated with the latest industry trends, technologies, and best practices, integrating innovative solutions into project execution.

Qualifications

1.      Education: Bachelor’s degree in civil engineering

2.      Experience: 4-5 years of experience in a consultant role within the civil and structural engineering field.

Skills and Competencies

1.      Technical Proficiency: Proficient in Microsoft Office Suite, AutoCAD, and other relevant engineering software.

2.      Soft Skills: Strong teamwork, problem-solving, and decision-making abilities.

3.      Communication: Excellent verbal and written communication skills to effectively liaise with team members, consultants, and contractors.

4.      Project Management: Ability to manage multiple projects simultaneously, ensuring deadlines and quality standards are met.

5.      Analytical Skills: Strong analytical and critical thinking skills to assess complex engineering challenges and develop effective solutions.

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.