Air Freight Operations Manager
3 weeks ago
The Operation Manager shall be responsible to assist on the matters pertaining to either Air & Sea Import or Export Operations for the branch assi..
The Operation Manager shall be responsible to assist on the matters pertaining to either Air & Sea Import or Export Operations for the branch assigned.
a) Coach and develop a team
- Able to structure a huge team (40+ people).
- Ensure that nominated people have the relevant skills.
- Ensure that the use of tools and processes is properly mastered by his/her teams.
- Implement the strategy for assigned perimeter.
- Actively encourage the training, personal and career development of the departmental team through the annual Performance Appraisal process and regular review of industry training and certification regulations.
- Maintain up to date industry knowledge and ensuring employees are kept informed of company, industry and branch news.
b) Operations
- Act as mediator between customer and customs officer in case of dispute.
- To attend and solve any custom related issue. Ensure all freight forwarding operations and processes are carried out in accordance to Company’s objectives.
- Ensure that all documentation and assignments are carried out in a timely manner.
- Ensure business flow and work processes are as per ISO9001 and requirements.
- Ensure operations departments provide quality service at all times.
- Maintain high standards of customer care and ensure that the clients are professionally served.
- Ensuring strict adherence by the departmental team to company procedures.
- Produce monthly, quarterly and ad-hoc reports, as required by national / branch management, including operational and productivity KPIs.
- Actively reviewing operational procedures, identifying opportunities for improvement, and promoting continuous improvement within the team.
- Act as the first point of escalation for the sea freight/air freight export, import and customs team for commercial and operational issues.
- Management of all employee relations matters: Timekeeping, Absence, Disciplinary and Grievance etc.
c) Billing
- Ensure billing is done accurately and timely.
d) Transformation & improvement
- Active participation in business reviews together with Regional Contract Manager/ Management to present contractual performance and identify common service issues.
- Solve customer’s recurrence service issues
- Monitor the good deployment and efficiency of new operational practices with the 3PLs
e) Specific Activities
- Carrying out any other request made by their manager.
- Proven track record in a similar role, ideally in a 4PL environment
- Experience in transport management / freight forwarding experience (Air operations)
- Transport Operations Management (Airfreight, Seafreight, Rodafreight)
- Team spirit and leadership
- Well organized and able to structure a huge team (40+ people)
- Service minded personality
- Hands-on approach and curiosity, can-do and positive attitude
- Problem solving ability
- At ease with Web application and MS Office pack (MS Outlook).
- Ability to work under pressure
- Fluent in English + local language
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