Total 21 Manager account officer job vacancies in Malaysia

Job Description

Looking for sales account manager who will be responsible for developing long-term

relationship with clients and overseeing sales. As a Sales Account manager you will be

responsible to develop leads, building and maintaining relationship, managing deals, fulfill

their requirements and requests, respond to their queries in a timely manner and aspire to

deliver a positive client experience.

Key Roles and Responsibilities

• Manage portfolio of clients to achieve long-term success
• Develop positive relationship with clients.
• Find key people in organizations to sell our solutions – Mostly IT department.
• Able to present and upsell TechLab’s solutions and support offerings.
• Remediate conflicts with clients in a timely manner.
• Understanding each clients nature of business to propose suitable solutions and offerings.

Plus Points in Experience

• Relevant experience in similar client-facing role
• Experience in a strategic partner management position
• Experience in the IT or professional services industry with a focus on business development and/or sales
• Experience in managing multiple stakeholders and projects
• Proven experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth
• Strong sales orientation with experience working with clients and business teams to create sales-orientated solutions and services
• Experience with successful partner management.

Qualifications

• SPM, diploma graduate or equivalent education experience.
• Experience as Sales Account Manager/Sales Representative (also open to freshgrads)
• Proficient in Excel, Word, Powerpoint, CRM and Google suite

What We Offer:

• Competitive salary and commission structure.
• Opportunities for professional development and growth.

How to Apply:

Interested candidates can submit your resume to hr@techlab.com.my.

A supportive and collaborative work environment. Join our team at TechLab Security Sdn

Bhd and embark on a rewarding career in the exciting field of security technology sales.

Apply now to be part of our dedicated team!

Perks & Benefits

• Season parking provided
• Insurance
• Medical Claims
• Commissions and Bonus

Job Description

• Manages the Sales Teams & Supporting operations required to implement the organizational sales strategy, drive revenue growth, & accomplish financial objectives.
• Implements processes, tools & structures to support the sales organization’s operations.
• Being a Key Account Sales Manager conducts long-term & short-term goal setting for teams and individuals & uses data to measure & monitor sales processes, identify issues and enhance performance.
• Monitors the industry, business environment, competitors and customers to develop action plans for expanding & retaining the customer base.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Uses customer feedback & insights to collaborate with internal stakeholders to identify & suggest new product.
• Builds & develops effective sales teams with recruiting, objectives setting, training, coaching and performance monitoring of sales representatives.
• Participates in meeting, presentations, & demos to support or close strategic or high-value sales.
• Manages through subordinate & professionals in larger groups of moderate complexity.
• Provides input to strategic decisions that affect the functional area of responsibility.
• Give input into developing the budget, Stock forecast, Incentive Planning, TPA Planning & others Planning.
• Capable of resolving escalated issues arising from operations & requiring coordination with other departments.
• Develops and analyses business reports to facilitate relevant communication with intermediaries.
• Establishes, manages and maintains quality business relationship with intermediaries.
• Manages budget and expense effectively and efficiently to drive business growth. Present sales, revenue and expenses reports and realistic forecasts to the management team.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.
• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence.

Job Requirement

• 1-3 years + or above of managerial experience.
• The Key Account Sales Manager must have a bachelor’s degree in Communications, Business Administration, Business Management, Marketing, or any other related filed. An equivalent of this requirement in working experience is also acceptable.
• Communication skills are a must have for this position, in both verbal and written form. These skills are especially necessary in building relationships with consumers and external partners. Additionally, the clarity of communication between the Key Account Sales Manager and Sales Executive and collaborating personnel will also be a determinant of the overall performance in the department. The Key Account Sales Manager must also be in a position to convey even the most complex information and insights in his reports in a simple, clear, and convincing manner, tailoring messages to suit various audiences.
• The Key Account Sales Manager must also be a story-teller who is able to sell the brand to potential clients and secure more sales for the business. In addition to this, the Key Account Sales Manager must also be a great listener with ability to clarify and resolve issues and concerns of consumers, external partners, senior personnel, junior personnel etc.
• The Key Account Sales Manager must be highly proficient in Ms Word, Excel and PowerPoint, which are necessary for the creation of visually, and verbally engaging reports and presentations for senior sales management, external partners, junior sales personnel, collaborating personnel, and stakeholders.
• A candidate for this position must also demonstrate strong analytical skills and an ability to assimilate complex data and information from disparate sources and process it to address a certain need or issue in the sales department. The candidate will be highly proficient with research solutions to sales as well as effectiveness measurement systems.
• In this capacity, the Key Account Sales Manager will conduct regular research and analyses on the business’s market and competitive environment, looking for opportunities to further the sales department’s goals by adjusting strategies and approaches that enhance efficiency and performance.
• Certain interpersonal skills will be necessary for a Key Accountr Sales Manager, for example, he will be passionate and highly energetic in his work, he will be self-motivated and work under minimal supervision, and he will be proactive and have an insatiable appetite for knowledge. The candidate must also portray a strong ability to handle multiple projects and meet deadlines, he must also have an ability to work well in group-settings, and have an ability to remain calm under stressful scenarios and uncertainty.
• Due to the high-interaction levels that come with the position, a candidate must possess an ability to build trust within a large and diverse environment. Also, being a representative of the business’s image, the Key Account Sales Manager must be an approachable individual who is easy to get along with and who possesses an ability to form long-lasting and meaningful relationships with others on behalf of the business.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

• Support and assist manager with monitor overall account payable process & activities related.
• Ensure compliance with applicable accounting standards and internal controls over account payable procedure -liaise with auditors and other parties when required. 
• Ensure accuracy of invoices details input into accounting system. 
• Ensure invoices & payment perform on timely basis. 
• Assist superior with other tasks when assigned. 
• Solve any issue/error when occur, perform investigation/analyst for improvement or prevention. 

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Job Description

Looking for sales account manager who will be responsible for developing long-term

relationship with clients and overseeing sales. As a Sales Account manager you will be

responsible to develop leads, building and maintaining relationship, managing deals, fulfill

their requirements and requests, respond to their queries in a timely manner and aspire to

deliver a positive client experience.

Key Roles and Responsibilities

• Manage portfolio of clients to achieve long-term success
• Develop positive relationship with clients.
• Find key people in organizations to sell our solutions – Mostly IT department.
• Able to present and upsell TechLab’s solutions and support offerings.
• Remediate conflicts with clients in a timely manner.
• Understanding each clients nature of business to propose suitable solutions and offerings.

Plus Points in Experience

• Relevant experience in similar client-facing role
• Experience in a strategic partner management position
• Experience in the IT or professional services industry with a focus on business development and/or sales
• Experience in managing multiple stakeholders and projects
• Proven experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth
• Strong sales orientation with experience working with clients and business teams to create sales-orientated solutions and services
• Experience with successful partner management.

Qualifications

• SPM, diploma graduate or equivalent education experience.
• Experience as Sales Account Manager/Sales Representative (also open to freshgrads)
• Proficient in Excel, Word, Powerpoint, CRM and Google suite

What We Offer:

• Competitive salary and commission structure.
• Opportunities for professional development and growth.

How to Apply:

Interested candidates can submit your resume to hr@techlab.com.my.

A supportive and collaborative work environment. Join our team at TechLab Security Sdn

Bhd and embark on a rewarding career in the exciting field of security technology sales.

Apply now to be part of our dedicated team!

Perks & Benefits

• Season parking provided
• Insurance
• Medical Claims
• Commissions and Bonus

Job Responsibilities:

• Assist in managing the company’s financial accounts, including accounts payable and receivable.

• Help maintain accurate and up-to-date records of transactions, payments, and receipts.

• Monitor and reconcile bank statements, ensuring all transactions are recorded correctly.

• Collaborate with internal teams to ensure accurate financial data and timely payment processing.

• Assist in the preparation and submission of financial statements and tax-related documents.

• Review invoices and payments to ensure accuracy and compliance with company policies.

• Handle customer inquiries related to billing and payment issues.

• Perform other ad-hoc accounting tasks as required by the management.

Job Requirements:

• Minimum 1-2 years of experience in accounting or finance roles.

• Strong understanding of accounting principles and practices.

• Proficient in accounting software (SQL software) and Microsoft Excel.

• Excellent attention to detail and ability to maintain accurate financial records.

• Strong analytical and problem-solving skills.

• Good communication skills and ability to work in a team.

• Minimum SPM requirement. Fresh graduates is encourage.

If you’re detail-oriented and looking to grow in a dynamic company, apply now to become part of the team at RUNCO MARKETING SDN. BHD.

Perks & Benefits

• Employee equity
• Free snacks / Happy hours
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Assist in managing the company’s financial accounts, including accounts payable and receivable.

• Help maintain accurate and up-to-date records of transactions, payments, and receipts.

• Monitor and reconcile bank statements, ensuring all transactions are recorded correctly.

• Collaborate with internal teams to ensure accurate financial data and timely payment processing.

• Assist in the preparation and submission of financial statements and tax-related documents.

• Review invoices and payments to ensure accuracy and compliance with company policies.

• Handle customer inquiries related to billing and payment issues.

• Perform other ad-hoc accounting tasks as required by the management.

Job Requirements:

• Minimum 1-2 years of experience in accounting or finance roles.

• Strong understanding of accounting principles and practices.

• Proficient in accounting software (SQL software) and Microsoft Excel.

• Excellent attention to detail and ability to maintain accurate financial records.

• Strong analytical and problem-solving skills.

• Good communication skills and ability to work in a team.

• Minimum SPM requirement. Fresh graduates is encourage.

If you’re detail-oriented and looking to grow in a dynamic company, apply now to become part of the team at RUNCO MARKETING SDN. BHD.

Perks & Benefits

• Employee equity
• Free snacks / Happy hours
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Assist in managing the company’s financial accounts, including accounts payable and receivable.

• Help maintain accurate and up-to-date records of transactions, payments, and receipts.

• Monitor and reconcile bank statements, ensuring all transactions are recorded correctly.

• Collaborate with internal teams to ensure accurate financial data and timely payment processing.

• Assist in the preparation and submission of financial statements and tax-related documents.

• Review invoices and payments to ensure accuracy and compliance with company policies.

• Handle customer inquiries related to billing and payment issues.

• Perform other ad-hoc accounting tasks as required by the management.

Job Requirements:

• Minimum 1-2 years of experience in accounting or finance roles.

• Strong understanding of accounting principles and practices.

• Proficient in accounting software (SQL software) and Microsoft Excel.

• Excellent attention to detail and ability to maintain accurate financial records.

• Strong analytical and problem-solving skills.

• Good communication skills and ability to work in a team.

• Minimum SPM requirement. Fresh graduates is encourage.

If you’re detail-oriented and looking to grow in a dynamic company, apply now to become part of the team at RUNCO MARKETING SDN. BHD.

Perks & Benefits

• Employee equity
• Free snacks / Happy hours
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Assist in managing the company’s financial accounts, including accounts payable and receivable.

• Help maintain accurate and up-to-date records of transactions, payments, and receipts.

• Monitor and reconcile bank statements, ensuring all transactions are recorded correctly.

• Collaborate with internal teams to ensure accurate financial data and timely payment processing.

• Assist in the preparation and submission of financial statements and tax-related documents.

• Review invoices and payments to ensure accuracy and compliance with company policies.

• Handle customer inquiries related to billing and payment issues.

• Perform other ad-hoc accounting tasks as required by the management.

Job Requirements:

• Minimum 1-2 years of experience in accounting or finance roles.

• Strong understanding of accounting principles and practices.

• Proficient in accounting software (SQL software) and Microsoft Excel.

• Excellent attention to detail and ability to maintain accurate financial records.

• Strong analytical and problem-solving skills.

• Good communication skills and ability to work in a team.

• Minimum SPM requirement. Fresh graduates is encourage.

If you’re detail-oriented and looking to grow in a dynamic company, apply now to become part of the team at RUNCO MARKETING SDN. BHD.

Perks & Benefits

• Employee equity
• Free snacks / Happy hours
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Assist in managing the company’s financial accounts, including accounts payable and receivable.

• Help maintain accurate and up-to-date records of transactions, payments, and receipts.

• Monitor and reconcile bank statements, ensuring all transactions are recorded correctly.

• Collaborate with internal teams to ensure accurate financial data and timely payment processing.

• Assist in the preparation and submission of financial statements and tax-related documents.

• Review invoices and payments to ensure accuracy and compliance with company policies.

• Handle customer inquiries related to billing and payment issues.

• Perform other ad-hoc accounting tasks as required by the management.

Job Requirements:

• Minimum 1-2 years of experience in accounting or finance roles.

• Strong understanding of accounting principles and practices.

• Proficient in accounting software (SQL software) and Microsoft Excel.

• Excellent attention to detail and ability to maintain accurate financial records.

• Strong analytical and problem-solving skills.

• Good communication skills and ability to work in a team.

• Minimum SPM requirement. Fresh graduates is encourage.

If you’re detail-oriented and looking to grow in a dynamic company, apply now to become part of the team at RUNCO MARKETING SDN. BHD.

Perks & Benefits

• Employee equity
• Free snacks / Happy hours
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Skills & Qualification:

1. High ethical person.

2. Minimum in bachelor’s in finance and accounting /CIMA/ ACCA/CPA.

3. At least 5 years in managerial position (Manager).

4. Experience in management reporting, cost accounting, budget control, and cost savings in a manufacturing,

5. Strong analytical, problem-solving skills & strategic thinking.

6. Good track record for Financial Audit and Financial Report.

7. Strong ability in managing as company-wide Financial Controller.

Job Description :

1. Establish the annual Budget following directives of Regional and Global Target.

2. Planning, implementation, managing and running of all the finance activities of the company, including business planning, forecasting and cost controlling.

3. Develop and implement a comprehensive regional strategy with Regional Functions aligned with the company's objectives.

4. Timely reporting of management account, financial reports and other reports requested from stakeholders that agree with corporate guidelines, procedures, regulatory requirements and industry practices.

5. Proactively advise, educate management & analysis on all aspects which financially impacted operations.

6. Planning and implementation on tax strategy for the company.

7. Oversee responsible for payment processing and suppliers reconciliation

8. Liaising with external auditors, bankers, secretary and tax agents

9. Handling the full set of accounts and taking care of all the financial aspects including the internal control of the organization.

10. Actively involved & control all the company-wide Financial issue.

11. Lead the team for any new system implementation.

12. Continuous revamp or improve the current system/process for job efficiency & effectiveness.

13. Supervising and motivate staffs in all aspects.

14. Assist in ad hoc assignments/projects from time to time.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Description

• To work skilfully and competently.

• To ensure compliance with accounting standards, regulations, and company policies.

• To prepare and review financial statements, reports, and budgets for accuracy and completeness.

• To evaluate and improve financial systems, processes, and procedures to enhance efficiency and

accuracy.

• To analyse variances and trends to provide insights into financial performance.

• To coordinate with external tax advisors and auditors to address tax-related issues.

• To provide financial analysis, insights and recommendations to support strategic decisions-making.

• To conduct financial modeling and scenario analysis to assess the impact of business decision.

• To conduct regular audits and assessments to identify and mitigate financial risks.

Job Requirement

• Candidate must possess at least ACCA/ Bachelor Degree in Finance/ Accountancy / or equivalent.

• Excellent organizational skills and attention to detail.

• Excellent interpersonal and verbal communication skills.

• Good personality, self-discipline and a strong sense of responsibility.

• Well known of Microsoft Office (Word, Excel, Power Point etc.) and AutoCount System.

• At least 5 years managerial experiences.

Perks & Benefits

• Medical
• Miscellaneous allowance
• Education support
• Working hours: Regular hours, Mondays - Fridays

工作職責：

• 協助管理公司的財務帳戶，包括應付帳款和應收帳款。

• 協助維護準確且最新的交易、付款和收據記錄。

• 監控和核對銀行對帳單，確保所有交易均正確記錄。

• 與內部團隊合作，確保準確的財務數據和及時的付款處理。

• 協助準備和提交財務報表和稅務相關文件。

• 審核發票和付款以確保準確性並符合公司政策。

• 處理與計費和付款問題相關的客戶詢問。

• 執行管理階層要求的其他臨時會計任務。

職位要求：

• 至少1-2 年會計或財務工作經驗。

• 對會計原則和實務有深入的了解。

• 精通會計軟體（SQL 軟體）及Microsoft Excel。

• 對細節的高度關注和維護準確財務記錄的能力。

• 強大的分析和解決問題的能力。

• 良好的溝通技巧和團隊合作能力。

•最低SPM 要求。應屆畢業生受到鼓勵。

如果您注重細節並希望在充滿活力的公司中成長，請立即申請成為RUNCO MARKETING SDN 團隊的一員。 BHD。

津貼和福利

• 員工股權
• 免費小吃/歡樂時光
• 公司旅行
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

技能和資格：

1.道德高尚的人。

2. 至少擁有財務和會計/CIMA/ACCA/CPA 學士學位。

3. 擔任管理職務（經理）至少5年。

4. 具有管理報告、成本會計、預算控制和製造成本節約的經驗，

5. 較強的分析、解決問題的能力與策略思維。

6. 良好的財務審計和財務報告記錄。

7.具有較強的公司財務總監管理能力。

職位說明 ：

1. 根據區域和全球目標的指示制定年度預算。

2. 規劃、實施、管理和運作公司所有財務活動，包括業務規劃、預測和成本控制。

3. 制定並實施全面的區域策略，區域職能與公司目標一致。

4. 及時報告管理帳目、財務報告和利害關係人要求的符合公司準則、程序、監管要求和行業慣例的其他報告。

5. 積極向管理層提供有關對營運產生財務影響的所有方面的建議、教育和分析。

6、公司稅務策略的規劃與實施。

7. 負責付款處理和供應商對帳

8. 與外部審計師、銀行家、秘書和稅務代理人聯絡

9. 處理全套帳目並負責所有財務方面，包括組織的內部控制。

10.積極參與並控制全公司範圍內的所有財務問題。

11.帶領團隊實施新系統。

12. 持續改進或改進現行系統/流程，以提高工作效率和效果。

13、對員工進行各方面的監督與激勵。

14. 不時協助臨時任務/專案。

津貼和福利

• 事假
• 開放文化
• 個人發展機會

Scope of Position: Develop, maintain, lead and measure Expeditors’ product and service deliverables to satisfy the specific needs of a Corporate Account(s).
Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.

Major Duties and Responsibilities:

Account retention, Strategic responsibilities:

• Continually seek improvement in procedures and services to create more efficient and cost effective operations.
• Continually search for and implement cost savings within Expeditors (whether through efficiencies or hard cost savings).
• Design and manage QBR process with account input. Maintain and participate in scheduled QBRs locally.
• Manage schedule of global QBRs when applicable. Consolidate data from global QBRs.
• Involve Branch Managers or Key Department Managers in the QBR process.
• Facilitate communication amongst all key contacts and all related Expeditors contacts.
• Facilitate cooperation and positive working relationship with 3rd party vendors
• Communicate technology updates and tools proactively.

Account retention, Tactical responsibilities:

• Maintain all account rates and tariffs.
• Keep rates fresh and manage yields on a monthly basis.
• Coordinate RFQs and rate requests.
• Ensure the branches file ATS and advise TLI number.
• Distribute rate information as needed within the Expeditors network timely.
• Provide clear instructions on operational requirements so that branches can construct their DLSOPs.
• Ensure branches are maintaining / updating DLSOPs.
• Make sure all Expeditors branches are aware of account key contacts in their location. 
• Email distribution backed with quarterly conference calls are the preferred method.
• Assist and support all Expeditors in-house operations representatives based at the Corporate Account.
• Establish and direct all reports required to evaluate Expeditors performance.
• Establish target performance metrics with the account.
• Ensure that a functioning and agreed upon invoicing - payment process is in place. Make sure this is included in the DLSOP.
• If a third party payment center is involved, ensure process flow and contacts for escalation is in place in DLSOP.
• Assist with collections on past dues over 30 days.
• Provide assistance in resolution of regional claims and disputes.
• Set up Management reports to ensure global consistency and data integrity.

Account development, Strategic responsibilities:

• Continually search for and implement cost savings for your client by improving processes and eliminating waste.
• Establish, maintain and review account objectives through the use of an annual business plan reviewed quarterly with Corporate Sponsor and key personnel.
• Identify opportunities and keep Teamsell updated accordingly.
• Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business.

Account development, Tactical responsibilities:

• Travel when necessary within region to branch offices, customer field offices, and account customers to resolve issues, review branch operating procedures, and maintain customer information and satisfaction. International travel as required.
• Update key customer contacts with industry information through newsflashes, insights and global news that directly affect them.
• Maintain lines of communication with all key contacts – locally, regionally or internationally – as needed within account’s organization.
• Maintain a thorough client organizational chart with all key contacts showing responsibilities and role (i.e.; decision maker, influencer, advocate, coach)
• Ensure advanced notice of service irregularities.

We’re looking for a highly driven and motivated Senior Manager, Strategic Account Management for our Marketplace team in Malaysia. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this is the place for you! The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.

About this role:
This role will be based in Kuala Lumpur and will report to the Strategic Account Management Lead.

Responsibilities:

• Manage and expand relationships with existing clients and proactively identify further new business opportunities
• Achieve and exceed on weekly and monthly KPIs
• Maintain and grow the revenue and gross profit of each account
• Keep the platform fresh by implementing creative marketing initiatives
• Construct and negotiate commercial offers which meet expectations of foodpanda, business partners and customers
• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards
• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market
• Use and create management reports to assess performance of vendors
• Prepare weekly/monthly financial & performance reports for internal and external review

We are looking for a Manager, Account Management to be based in Johor Bahru. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities:

Responsibilities include, but are not limited to:

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.

• Monitor accounts and identifying upsell and cross-sell opportunities

• Develop sound strategic marketing plans and ensure consistent growth for the client’s business

• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.

• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market. 

Collaboration:

• Collaborate with other departments & stakeholders and provide feedback and identifying industry trends

• Account Manager will be the main point of contact in all matters relating to client’s concerns & needs

• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration

• Collaborate with various stakeholders to ensure project delivered timely

• Collaborate  with internal departments to facilitate client need fulfillment

• Conduct outbound calls to potential and existing clients to build and maintain relationships.
• Drive client acquisition by identifying new business opportunities and converting leads into long-term customers.
• Support new product rollouts / adoptions by proactively engaging, communicating and implementing the rollout/ adoption to all the hirers.
• Forecast, track progress, and close sales opportunities.
• Attend training sessions to stay updated on industry trends, product knowledge, and sales techniques.

ABOUT US:

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 10 billion in sum insured.

WHAT YOU’LL DO:

• Conducting market research and customer analysis to identify customer needs and preferences.
• Collaborating with product development teams to develop new products or enhance existing products based on customer feedback and market trends.
• Developing a unique value proposition for the product, including messaging, pricing, and positioning.
• Creating marketing and sales collateral that communicates the value of the product to target customers.
• Work with the sales teams to train them on the product's features, benefits, and value proposition 
• Monitoring and analysing product performance to identify areas for improvement and to ensure that the product's value proposition remains relevant and compelling over time. 
• Develop and maintain strong relationships with key insurers and brokers to enhance collaboration and product innovation.

WHAT WE EXPECT OF YOU:

• Well versed with the insurance industry
• Strong writing, negotiation, and communication skills
• Results driven with a keen analytical ability to turn insights into action
• Highly motivated with a sense of urgency and willingness to adjust in a fast-paced, team environment
• Ability to multitask, prioritise and problem solve with excellent time management skills
• Creative self-starter and quick learner with a can-do attitude
• Can work independently, self-reliant, and self-motivated

PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE!

• Medical and Life insurance.
• A wide range of health benefits - including optical, dental, and physiotherapy.
• Opportunities for continuous and rapid growth as well as skills enhancement.
• Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun.
• And a well stocked pantry!

Join Our Team in Shaping the Future of Insurance

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!

Find out more about us via our website at www.policystreet.com.

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.

Responsibilities:
To perform day to day tasks, being able to demonstrate a thorough understanding of our customers’ expectations and execute them with an appropriate sense of urgency, attitude, commitment and professionalism. You are required to be our customer’s ‘go-to’ person for all their freight forwarding needs. In addition to this, to perform tasks as requested, including, but not exclusive to, assisting in general customer service duties.

Job Purpose:
To provide administrative assistance to the AM Department. To assist the Account Managers in implementing winning account management strategies with focus on designated key accounts for achieving the financial targets, productivity standards, market focus & share objectives, customer satisfaction and loyalty objectives. To assist Account Managers in penetrating and expanding the market share of the designated key accounts.

Key Accountabilities:

• Support the Account Managers in QBR’s (business reviews) and presentations preparations.
• Support the department with RFQ’s.
• Support the department in business development and customer retention.
• To coordinate with the Account Managers in providing administrative assistance to the Department, function as back-up for Account Managers when specific support is needed.
• To perform the coordinating role and focus on specific designated accounts of the company and take ownership.
• To ensure that all customers that you are responsible for have Standard Operating Procedures in place, 'Customer SOP'.
• Timely, accurate and proactive communication with customers.
• To focus on customer service compliance, to coordinate with customer service and operations teams, to comply to the preset account documentation processes and productivity standards.
• To participate in customer service reviews, customer satisfaction surveys and making analysis for the designated accounts.
• Follow up on AR status.
• To assist in Transition & Implementation of account.
• Meeting customers with the Account Managers whenever required.
• To take up additional tasks as required to meet the Department’s needs.

Scope of Position: Develop, maintain, lead and measure Expeditors’ product and service deliverables to satisfy the specific needs of a Corporate Account(s).
Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.

Major Duties and Responsibilities:

Account retention, Strategic responsibilities:

• Continually seek improvement in procedures and services to create more efficient and
• cost effective operations.
• Continually search for and implement cost savings within Expeditors (whether through
• efficiencies or hard cost savings).
• Design and manage QMR process with account input. Maintain and participate in
• scheduled QMRs locally.
• Manage schedule of global QMRs when applicable. Consolidate data from global QMRs.
• Involve Branch Managers or Key Department Managers in the QMR process.
• Facilitate communication amongst all key contacts and all related Expeditors
• contacts.
• Facilitate cooperation and positive working relationship with 3rd party vendors
• Communicate technology updates and tools proactively.

Account retention, Tactical responsibilities:

• Maintain all account rates and tariffs.
• Keep rates fresh and manage yields on a monthly basis.
• Coordinate RFQs and rate requests.
• Ensure the branches file ATS and advise TLI number.
• Distribute rate information as needed within the Expeditors network timely.
• Provide clear instructions on operational requirements so that branches can construct their DLSOPs.
• Ensure branches are maintaining / updating DLSOPs.
• Make sure all Expeditors branches are aware of account key contacts in their location. 
• Email distribution backed with quarterly conference calls are the preferred method.
• Assist and support all Expeditors in-house operations representatives based at the Corporate Account.
• Establish and direct all reports required to evaluate Expeditors performance.
• Establish target performance metrics with the account.
• Ensure that a functioning and agreed upon invoicing - payment process is in place. Make sure this is included in the DLSOP.
• If a third party payment center is involved, ensure process flow and contacts for escalation is in place in DLSOP.
• Assist with collections on past dues over 30 days.
• Provide assistance in resolution of regional claims and disputes.
• Set up Management reports to ensure global consistency and data integrity.

Account development, Strategic responsibilities:

• Continually search for and implement cost savings for your client by improving processes and eliminating waste.
• Establish, maintain and review account objectives through the use of an annual business plan reviewed quarterly with Corporate Sponsor and key personnel.
• Identify opportunities and keep Teamsell updated accordingly.
• Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business.

Account development, Tactical responsibilities:

• Travel when necessary within region to branch offices, customer field offices, and account customers to resolve issues, review branch operating procedures, and maintain customer information and satisfaction. International travel as required.
• Update key customer contacts with industry information through newsflashes, insights and global news that directly affect them.
• Maintain lines of communication with all key contacts – locally, regionally or internationally – as needed within account’s organization.
• Maintain a thorough client organizational chart with all key contacts showing responsibilities and role (i.e.; decision maker, influencer, advocate, coach)
• Ensure advanced notice of service irregularities.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Senior Project Manager (Account Management) 

As our business continues to grow and reach new heights, we are looking for a Senior Project Manager to join us to help us with our next phase as we develop our account management and operations across APAC. You’ll be working with our Business Director when managing and nurturing existing client accounts and relationships, ensuring our commercials are aligned, and building synergies between external clients, our embedded talent and internal business functions: Finance, Operations, Talent Acquisition and HR.

You’ll have trust and empowerment from the management team to move the needle. You’ll help to safeguard and support our business activities and profitability to drive sustainable growth. You’ll get to support strategic business growth and product development conversations and own the implementation of such programmes. If you’re looking for an opportunity to propel your career to new heights by expanding your account management skills and commercial acumen, this is it! 

Role: 

• Develop and maintain strong client relationships and encourage expansion of engagements as we grow our share of wallet within the existing client network.
• Own and project manage the end-to-end client needs, including outreach, proposals, presentations, negotiating deals, managing SOW alignments, budgets, and renewals, ongoing client CRM, account reviews, and navigating a vast variety of enquiries. 
• Become the go-to person and a trusted advisor to our clients and partners with a strong focus on driving results and profitability while building relationships.
• Develop and own compelling proposals and pitch materials by project managing resources and timelines, case studies, and presentations.
• Display the passion and drive of a client portfolio owner, take accountability for obstacles and rectify those as appropriate. 
• Provide intel to support the day-to-day operations of the business unit, including timely updates, reporting and actionable business insights. 
• Support and own strategic and operational business initiatives, including but not limited to business planning, financial and commercial control, client and internal operations.
• Act as a catalyst for customer service and operational excellence across the organisation as aligned with the clients’ and business requirements and priorities. 

You:

• 8+ years of experience in an agency, consultancy or in-house team, well versed with account management, marketing, and strategic creative processes.
• Proven project management abilities with an eye for detail and creativity and experience with creative production processes. 

• Strong in communication with demonstrated success in handling and communicating complex or sensitive business issues to clients and C-Suite.
• ​​Create high-level presentations and be comfortable presenting to senior management. 
• Thorough understanding of diverse business processes and strategy development through strong analytical and financial acumen with an ability to think “end-to-end”.
• Possess critical thinking skills coupled with process improvement ability to build systems, processes and procedures from the ground up in a start-up environment. 
• Able to manage multiple priorities, projects and deadlines simultaneously.
• Eager to motivate and inspire with high tolerance and appreciation for navigating through ambiguity. 

• Exceptional verbal and written English communications and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!