Customer Service Executive (Mandarin Speaker)
Full-time
Fresh/Entry Level
Kuala Lumpur, Federal Territory of
21 hours ago
Summary: Daily routine which generally consists of handling emails, livechats and ad-hoc tasks in regards to clients’ request.Responsibilities: To communicate with partners by telephone or electronic medium for domain matte
Summary: Daily routine which generally consists of handling emails, livechats and ad-hoc tasks in regards to clients’ request.
Responsibilities:
- To communicate with partners by telephone or electronic medium for domain matter.
- To escalate unresolved queries to designated departments for further investigation.
- To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
- To communicate progress and resolution of issues to internal and external customers.
- To maintain accurate and quality response for ISO9001 audit and compliance purposes.
- To familiarize with the prepared SOP on covered scenario on handling emails, processing pending orders, as well as answering generally inquiries.
- To update daily listing for day to day operation according to the given requirement.
Requirements:
- Candidate must possess at least a Degree in any field.
- Fresh graduates are encouraged to apply.
- Required skills: Microsoft Office (Word, Excel, PowerPoint)
- Fluent in English and Mandarin for both oral and written to service our clients in Greater China regions.
- Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry.
- Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.
- Willing to work on shift including weekend and public holiday. Allowance will be provided accordingly.
Perks & Benefits
- Commission and bonus
- Nearby public transport
- Flexible working hours
- Casual dress code
- Free snacks / Happy hours
- Regular team activities
- Company trips
- Medical insurance
- Personal leave
- Personal development opportunities
- Mental health coverage
Being a vibrant and dynamic company, as always, Qinetics has now grown to become a renowned industry player in the Domain Name Services and Enterprise Solutions with a workforce of more than 80 employees since we established in the year 2000. Domain Name Services and Enterprise Solutions are Qinetics’ primary business focuses. In our Domain Name Services, we manage over 700,000 domain names through 3,000 resellers in 50 countries and we are the dominant registrar in the ASEAN, Hong Kong and Taiwan, and among the top 10 registrars in China. Qinetics is also pride for its in-house system development and solution for the Registry system suite that meets the most stringent requirement for high availability, security and policy-driven registry operation.
Our Enterprise Solutions comprises of managed IT services and consultancy, customised system development as well as enterprise information portal. These applications serve to provide management and automation solutions to enterprise customers. We are able to meet the ever-changing needs of businesses worldwide through a platform of continuous improvement, process excellence and through our dedication to customer-centric innovation and strong partnerships. Driven by a competent and motivated team, Qinetics is dedicated to providing cost-effective and innovative solutions to grow our customers’ businesses. Making Things Happen!