Total 5 customer service manager job vacancies in Kuching, Sarawak

• Make sure the plant equipment operate in stable condition though maintenance activity.
• Planning and managing the execution of the maintenance activities and equipment inspection.
• Maintain the asset integrity through daily maintenance and plan Shut Down.
• Manage the budget through manpower planning, details maintenance schedule and proper execution.
• To make sure all related party involved follow the quality control procedure and OCIM safety regulation.
• Create long term maintenance strategies that align with organization goals and operational requirements.
• Design and implement comprehensive maintenance programs for equipment and machinery.
• Review work procedure and specification4. Observe and maintain ISO 90015.
• Evaluate maintenance practices and processes to identify areas for improvement.
• Develop and manage the maintenance budget, including labor, materials, and spare parts.
• Allocate resources effectively to maximize maintenance efficiency and minimize operational costs.
• Identify opportunities for cost savings while maintaining high standards of equipment reliability and safety.
• Conduct new CAPEX project that affects the performance of maintenance activities
• Conduct post performance analysis of completed projects

• Bachelor’s degree in Mechanical Engineering

• Military service or exempted
• Those who are not disqualified for overseas business travel
• Intermediate level in English
• Experience in chemical plants is preferred
• Experience in maintenance of rotating/fixed machinery, piping, etc.
• Work experience from 10 years & above are required
• Prefer Korean

• Living allowance support
• Housing allowance support
• Airfare support for annual home leave
• Provide commute bus/lunch

Job Responsibilities

• Lead and manage the Employee Relations (ER) and Industrial Relations (IR) functions to ensure a positive and productive workplace.
• Develop and implement ER and IR policies, procedures, and programs that comply with labor laws and best practices.
• Serve as the primary point of contact for internal stakeholders on all ER and IR matters, providing guidance and support.
• Proactively manage employee grievances, disciplinary actions, and conflict resolution processes while ensuring fair treatment and adherence to company policies.
• Facilitate negotiations with employee representatives and unions, when applicable, to maintain good industrial relations and resolve disputes.
• Conduct regular training sessions for management and employees on ER and IR topics, including conflict resolution and labor laws.
• Monitor industry trends and labor market developments to identify potential impacts on the organization and develop proactive strategies.
• Lead and support organizational change initiatives with a focus on maintaining employee engagement and morale during transitions.
• Prepare and deliver reports on ER and IR metrics, trends, and issues to senior management.

Job Requirements

• Bachelor's Degree/ Master's degree in Human Resources, Business Administration, Industrial Relations, or a related field; relevant certifications are advantageous.
• At least 8-10 years of experience in Employee Relations and Industrial Relations, with a minimum of 4 years in a managerial role.
• Strong knowledge of labor laws, employee rights, and industrial relations practices.
• Demonstrated experience in managing complex ER and IR issues, disputes, and negotiations.
• Excellent analytical, problem-solving, and conflict resolution skills.
• Strong interpersonal and communication skills, with the ability to build relationships at all levels.
• Ability to work independently and make decisions in a fast-paced environment.
• Fluency in English and Bahasa Malaysia; proficiency in other languages is a plus.
• Commitment to fostering a positive work environment and promoting employee engagement.

Job Responsibilities

• Develop and implement recruitment strategies and processes to attract top talent and meet the organization's staffing needs.
• Manage the full recruitment lifecycle, including job postings, candidate sourcing, screening, interviewing, and selection.
• Collaborate with hiring managers to understand their specific recruitment needs and provide guidance on best practices.
• Conduct market research to identify trends and strategies to improve recruitment efforts and stay competitive in the industry.
• Enhance the candidate experience by providing timely communication and feedback throughout the hiring process.
• Utilize Applicant Tracking Systems (ATS) and other HR tools to maintain accurate records and metrics for recruitment activities.
• Develop and maintain relationships with external recruitment agencies and educational institutions to build a talent pipeline.
• Train and mentor junior HR staff and recruitment team members to ensure a high level of performance.
• Monitor and report on recruitment metrics to track progress and make data-driven decisions.
• Support diversity and inclusion initiatives in the hiring process to promote a diverse workforce.

Job Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field; a Master's degree is a plus.
• At least 5-7 years of experience in recruitment or talent acquisition, with a demonstrated track record of successful hires.
• Strong knowledge of recruitment best practices, techniques, and tools.
• Excellent interpersonal and communication skills, with the ability to build relationships at all levels of the organization.
• Familiarity with labor laws and regulations related to recruitment and employment.
• Proficient in using Applicant Tracking Systems (ATS) and HR software.
• Data-driven mindset with the ability to analyze metrics and assess the effectiveness of recruitment efforts.
• Fluency in English and Bahasa Malaysia; proficiency in additional languages is a plus.
• Commitment to promoting diversity and inclusion in the workplace.

Job Summary:

The Manager of Process Safety will oversee the implementation and management of process safety programs within the plant to ensure a safe and compliant operational environment. This role involves collaboration across departments to identify potential hazards, assess risks, and develop strategies to mitigate them while complying with regulatory standards.

Key Responsibilities:

• Lead the development and continuous improvement of the organization's process safety management system.
• Conduct regular process hazard analyses (PHA) and safety assessments to identify and manage risks effectively.
• Develop and enforce policies, procedures, and best practices for process safety across all operations.
• Coordinate and facilitate safety audits, inspections, and investigations to ensure compliance with safety regulations and standards.
• Provide expert guidance and support to operations, engineering, and maintenance teams regarding process safety issues.
• Develop and deliver training programs to promote awareness and understanding of process safety principles among staff.
• Collaborate with senior management to integrate process safety practices into overall business strategies.
• Monitor compliance with process safety regulations and respond to any incidents or near misses with appropriate corrective actions.
• Stay informed on industry trends, best practices, and emerging regulations related to process safety.

Qualifications:

• Bachelor's degree in Chemical Engineering, Safety Engineering, or a related field; a Master's degree or relevant certification (e.g., CSP, CIH) is preferred.
• Minimum of 8 years of experience in process safety management, with at least 3 years in a managerial or leadership role.
• In-depth knowledge of process safety regulations and industry standards (e.g., OSHA PSM, EPA RMP).
• Demonstrated experience in conducting PHAs, risk assessments, and safety audits.
• Strong leadership and communication skills to effectively engage with team members and stakeholders.
• Analytical mindset with the ability to assess complex systems and identify potential safety hazards.
• Proven ability to develop and implement training programs and safety initiatives.
• Strong project management skills and the ability to manage multiple priorities effectively.
• Fluency in English, with proficiency in Bahasa Malaysia advantageous.

Job Responsibilities:

• Assist the General Manager in overseeing the Finance and Accounting department, ensuring adherence to financial regulations and best practices.
• Manage financial reporting, budgeting, forecasting, and analysis to support strategic decision-making.
• Ensure timely and accurate preparation of monthly, quarterly, and annual financial statements and reports.
• Oversee accounts payable and receivable processes, ensuring effective cash flow management.
• Develop and implement financial policies and procedures to enhance operational efficiency and control.
• Coordinate with external auditors during audits and ensure compliance with statutory requirements.
• Monitor financial performance, identifying variances and providing insights and recommendations for improvement.
• Lead and mentor finance and accounting staff, fostering a culture of high performance and continuous improvement.
• Stay updated on financial regulations and industry trends to align the finance function with best practices.

Job Requirements:

• Bachelor's degree in Finance, Accounting, or a related field; a professional qualification such as CPA, ACCA, or CMA is preferred.
• Minimum of 8-10 years of experience in finance and accounting, with at least 3-5 years in a managerial or deputy role.
• Strong knowledge of financial reporting standards, regulatory requirements, and accounting principles.
• Demonstrated experience in financial analysis, budgeting, and forecasting.
• Proficient in financial software and ERP systems; advanced Excel skills are essential.
• Excellent leadership and team management abilities, with a focus on developing talent.
• Strong problem-solving skills and the ability to work under pressure to meet deadlines.
• Effective communication skills, capable of presenting financial information to non-financial stakeholders.
• Fluency in English and Bahasa Malaysia; proficiency in additional languages is an advantage.