Total 2 technical support job vacancies in Johor Bahru

關於這個角色：

作為管理支援主管，您將負責確保營運部門的順利管理和成功。

你將致力於：

• 協助確保會計超級英雄的服務按預算及時提供，並滿足客戶的標準和期望。
• 協助客戶始終遵守客戶規定的專案期限。
• 協助部門主管管理部門策略和部門行政工作。

職責：

• 與客戶聯絡並確保客戶獲得正面的體驗；
• 準備訂婚合約並延期合約；
• 確保客戶入職任務順利完成；
• 擔任營運部門與客戶之間的聯絡官；
• 追蹤客戶的月度計劃並確保在合約到期前完成續約；
• 協助經理確保追蹤所有客戶的最後期限，並協助協調營運部門內的工作，以便滿足客戶的最後期限；
• 協助營運團隊準備和編目SOP；
• 確保SOP及時更新；
• 協助監督工作是否符合標準作業程序；
• 確保營運部門專注於客戶的溝通；
• 直接向營運主管報告工作狀態
• 協助追蹤所有空缺職位以及職位帳單；
• 準備管理報告；
• 追蹤並報告部門的KPI；
• 協助營運部門相關專案的規劃與執行；
• 負責客戶的會計記錄變動；
• 就營運和客戶事務與所有相關部門聯絡；
• 根據需要支援營運團隊；

您還將參與您的主管/報告人員不時分配給您的其他任務，包括任何行政事務。

要求：

• 候選人必須至少擁有工商管理或相關領域的學士學位
• 所需語言： 英語
• 該職位需要至少1-2年相關領域的工作經驗
• 與客戶輕鬆溝通
• 了解辦公室管理和基本會計程序
• 能夠獨立工作和團隊合作
• 能夠準時完成任務
• 具有良好的人際交往和分析能力，並且
• 具有強烈的職業道德。

會計超級英雄的好處：

確切的好處因地點而異。也就是說，我們所有的員工都會收到以下訊息：

• 團體住院及手術保險
• 基本上為 10 天有薪年假和 14 天病假。
• 私人醫療報銷（受年度上限限制）。

津貼和福利

• 定期團隊活動
• 團體住院及手術保險
• 醫療報銷
• 個人發展機會
• 根據要求提供遠距工作權利

About This Role:

As a Management Support Executive, you will be responsible for ensuring the smooth administration and success of the Operations department.

You Will Work On:

• Assisting to ensure Accounting Superhero’s services are delivered timely, on budget and complement to client’s standards and expectations.
• Assisting clients to consistently adhere to project deadlines laid out by clients.
• Assisting the head of department in managing the departmental strategies and administrative work of the department.

Responsibilities:

• Liaise with clients and ensure that clients have a positive experience;
• Prepare engagement contracts and roll over of contracts;
• Ensure clients’ onboarding tasks are completed smoothly;
• Be a Liaison Officer between Operations department and clients;
• Keep track of clients on monthly plans and ensure renewal done before contract expiry;
• Assisting the managers to ensure all clients’ deadlines are tracked and assist in coordinating jobs within Operations department so that clients’ deadlines are met;
• Assist to prepare and catalogue the SOPs for the Operations team;
• Ensure SOPs are updated timely;
• Assist in monitoring the compliance of work are carried out to the SOPs;
• Ensure clients' communication are being attended to by Operations department;
• Report directly to Operations Supervisor on jobs status
• Assist to keep track of all open jobs as well as jobs billings;
• Prepare management reports;
• Keep track and report of department's KPIs;
• Assist in the planning and executing projects related to Operations department;
• In charge of clients’ accounting records movements;
• Liaise with all relevant departments on operational and clients’ matters;
• Support the Operations team where required;

You will also be involved in other tasks as may be assigned or allocated to you by your supervisor/reporting officer from time to time including any administrative matters.

Requirements:

• Candidate must possess at least Bachelor’s Degree in Business Administration or related field
• Required language(s): English
• At least 1-2 year(s) of working experience in the related field is required for this position
• Comfortable liaising with clients
• Understanding of office management and basic accounting procedures
• Able to work independently and as a team
• Able to meet deadlines
• Have a good interpersonal and analytical skills, and
• Have strong work ethics.

Accounting Superhero Benefits:

Exact benefits vary depending on location. That said, all our employees receive the following:

• Group Hospitalization & Surgical Insurance
• Base of 10 days paid annual leave and 14 days medical leave.
• Private medical reimbursement (subject to annual cap).

Perks & Benefits

• Regular team activities
• Group hospitalisation & surgical insurance
• Medical reimbursement
• Personal development opportunities
• Remote work entitlement, upon request