Student Services Executive
Full-time
Junior Executive
Kuala Lumpur, Kuala Lumpur
20 hours ago
Job Brief:We are looking for a dedicated and friendly Student Service Executive to join our team. The ideal candidate will have a passion for customer..
Job Brief:
We are looking for a dedicated and friendly Student Service Executive to join our team. The ideal candidate will have a passion for customer service and passion in supporting clients/students throughout their educational journey, ensuring they have a positive experience and access to necessary resources.
Job Responsibilities:
- Provide exceptional student services by promptly addressing inquiries, concerns, and requests, maintaining high responsiveness.
- Organize and manage student courses, events, and programs while serving as a primary point of contact for student communications.
- Maintain regular communication with students through emails, and social media, and assist with the registration process, updating student information in the CRM database.
- Gather feedback to improve services and the overall student experience.
- Develop a deep understanding of Feng Shui products and services, collaborate with the sales team, and identify upselling and cross-selling opportunities based on clients' needs.
Job Requirements:
- Diploma or Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Fresh graduates are welcome to apply.
- Proven experience in customer service or student support role.
- Excellent communication skills in English, Mandarin is a plus.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office and student management systems or CRM software.
Joey Yap Group is a leading global organization specializing in Chinese Metaphysics, including Feng Shui, BaZi, Qi Men Dun Jia, and Yi Jing. Established by Joey Yap, a world-renowned authority in these fields, the company has transformed the way people understand and apply ancient Chinese wisdom to modern life. With over two decades of experience, Joey Yap Group has empowered millions worldwide through consultations, educational programs, and publications.
Headquartered in Malaysia, the company operates internationally, offering a range of services from personalized consultations to large-scale seminars and online courses. Joey Yap's best-selling books and online resources have made Chinese Metaphysics accessible to a global audience, with teachings that blend traditional knowledge with practical applications for personal and professional growth.
The company is committed to excellence, providing clients with the tools and insights to make informed decisions and achieve their goals. With a team of dedicated professionals, Joey Yap Group continues to innovate and lead in the field of Chinese Metaphysics, helping individuals and organizations unlock their full potential and navigate the complexities of life with confidence and clarity.