Total 35 job vacancies by Experian

Role Summary:

This is an important role within the procurement team and will offer you a great opportunity to influence how the team develops of the coming years. The position holder will join the team here in Malaysia and act as a contact specifically for EITS purchase such as Hardware, software & cloud computing but will also assist with other categories of spend, such as marketing, professional services, HR, facilities and travel.

Main responsibilities include Creation and management of RFX , developing supplier / stakeholder relationships, negotiating contracts and market leading commercials, maintenance of quality / governance standards, reducing supply chain risk, enhancing systems to improve the buying process and leading procurement projects involving multiple departments / countries to bring value to the Experian business. Another main part of this role will be to promote and "sell" the benefit of the Procurement function to the wider business, hosting webinars and training sessions to internal groups.

What You'll Do:

• Define and document project pipeline and plan for FY period
• Negotiate & challenge suppliers and realize market leading commercials
• Strengthen business relationships with Internal stakeholders and main suppliers;
• Develop regional category strategy in partnership with Global lead;
• Improve cost-saving programs at both country and regional level
• Standardize procurement practices across businesses, countries and region
• Work with internal / external auditors and senior management to close the gaps and lead improvements based on audit findings
• Manage contract renewal and project pipelines
• Build a stakeholder engagement plan to support procurement strategy
• Set and create the regional category strategy for EITS  across the APAC region, in association with the Global category lead.
• Lead the category offering SME advice to internal stakeholders across the region

Role Summary:

This is an important role within the Asia Pacific procurement team and will offer you a great opportunity to influence how the team develops of the coming years. The position holder will join the team here in Malaysia and act as a main contact specifically for Marketing, HR, Insurance & Travel purchase but will also assist with other categories of spend, such as Hardware, software, cloud computing, professional services, and facilities.

Main responsibilities include Creation and management of RFX , developing supplier / team member relationships, negotiating contracts and market leading commercials, maintenance of quality / governance standards, reducing supply chain risk, enhancing systems to improve the buying process and leading procurement projects involving multiple departments / countries to bring value to the Experian business.

About the role:

• Set and create the regional category strategy for HR and Marketing across the EMAP region, in association with the Global category lead
• Develop regional category strategy in partnership with Global lead;
• Lead the category offering SME advice to company partners across the region;
• Analyze current market trends and supplier base to use best value opportunities across the region
• Work with company partners to identify and procure new HR and Marketing spend at best in market cost
• Produce data and analytic reporting to support and present to important partner groups
• Work with internal Legal teams to understand the impacts of legislation or other changes in the environment
• Guide compliance agenda with company partners and reduce risk exposure
• Work with internal / external auditors and senior management to close the gaps and lead improvements based on audit findings

• Monitor data center operations via a large array of tools to ensure maximum service availability
• Prompt and efficient triage and remediation of alerts and system notifications
• Manage high severity incidents including technical bridge calls, incident documentation, and leadership notifications to ITIL standards
• Partner with Problem Management and Subject Matter Experts on Root Cause Analysis Partner with Change Management to ensure changes adhere to Change Management policies
• Partner with technical teams on change implementations
• Analyze system and service trends in support of Continual Process Improvement
• Develop and document operations center processes and procedures
• Mentor new team members · Stay current on Experian platforms, products, and service offerings

Requirement Gathering and Analysis

§  Accountable and responsible for the production of clear, high-quality, specific, unambiguous, and traceable, requirements, both functional and non-functional, for controlled changes of various complexities, and presenting them for review in accordance with the appropriate Definition of Ready.

§  Facilitates scoping and business priority setting for large or complex changes, engaging senior stakeholders as required, and selects the most appropriate means of representing business requirements in the context of a specific change initiative.

§  Accountable and responsible for the definition of specific and measurable Acceptance Criteria

§  Accountable and responsible for the assessment of reported defects, non-functional requirements, and other technical debt, triaging severity and prioritizing resolution alongside feature work, to ensure not only that the product always meets established Quality Criteria, but that quality continuously improves.

§  Accountable and responsible for the generation of documents and other artifacts describing current and future product features and functions, using approved processes

§  Proactively develops and maintains own specialist expertise and commercial awareness, demonstrating understanding of the relevant business areas and its customers.

§  Responsible to learn the product(s), hands-on, to ensure proper understanding of context, features and functions, and to share knowledge with the team and other stakeholders, in both formal and informal sessions

Prioritization and Planning

§  Responsible for setting priorities and developing plans in collaboration with key stakeholders against planned objectives, in consideration of constraints, dependencies and competing interests, and ensuring that the product needs and vision are maintained.

§  Responsible for tracking progression over time to ensure client, business, and technical goals are met, supporting sprint planning and similar activities when required

§  Responsible for coordinating development and defect resolution across multiple teams, programmes and locations, and identifying dependencies between teams

§  Responsible for establishing an agile, iterative and data driven team or group backlog in collaboration with key stakeholders

§  Accountable and responsible for ensuring the timely progression of backlog items, including ensuring they are assigned appropriately, and the recorded status, in accordance with processes and procedures

§  Accountable and responsible for the regular presentation of progress, issues, and risks to all stakeholders

People Management

§  Line management of multiple Product Owners across multiple Agile teams in different product areas

§  Encourage a culture of collaboration, innovation, and continuous improvement within the product team.

§  Facilitate knowledge sharing and best practices across the team to enhance efficiency and effectiveness.

§  Responsible for the continual growth and success of team members, including:

o   Encouraging a culture of personal development ownership

o   Acting as a role model, displaying a positive enthusiastic, can-do approach in the face of adversity

o   Ensuring that all team members have stretching goals, development plans and regular performance reviews to embed a high performance culture.

o   Support and induction of new team members ensuring development of technical knowledge and clarity around behavioural and cultural expectations

Working Practices with Product Owners

§  Membership of and active contribution to the Product Owner practice leadership team

§  Driving best practice around the Product Owners including, improving processes to increase efficiency and performance, set and update standards, etc.

§  Provide necessary guidance to Product Owners in relation to product capabilities

§  Providing leadership amongst peers, and more junior members of the team, ensuring quality through fair and challenging feedback

Working Practices and with Software Engineering Teams

§  Engaging with management and members of Software Engineering teams across the globe

§  Engaging regularly with Software Engineering leaders

§  Ensuring that Software Engineers understand requirements and acceptance criteria

§  Working with Software Engineering teams to discover underlying design gaps and/or technical gaps against associated risks e.g. security, performance, usability, etc.

Advocating Agile practices, to Software Engineering teams and other stakeholders to achieve increasingly Agile

• Interacts with the Product Owner / Business Analyst to define, refine, develop, test and deliver against functional requirements
• Understands and translates functional into technical requirements
• Works with an architecture team to design the components of the product suite
• Provides input to the project delivery plan, including sizing and estimation if required, with regards to one's areas of responsibility
• Coordinates the work within the boundaries of their teams and project
• Being accountable for the quality of one's team and supporting through code review processes and testing strategies as a whole-team approach
• Implements correct, performant and reliable code on schedule and according to specification
• Determines code quality and test coverage, and designing and implementing tests to make sure software is built to the highest quality possible
• Develops and maintains test automation efficiency and effectiveness
• Responsible for defect closure and root cause analysis to avoid regressions
• Drives continual improvement in quality and efficiency, including defect prevention/ root cause analysis, suggesting and adopting improvements to technology and efficiency
• Collaborates and partners across different departments including support, consulting, product management, and engineering
• Writes technical documentation for internal or external consumption, for developers of varying skills level
• Influences system designs and plans from a testing perspective
• Reviews, analyses and improves test coverage and reduces defect count for their product area
• Collaborate with developers to bring new software releases and services into production
• Automate everything from deployment, monitoring, management and incident response - treat 'Everything as Code'
• Develop and improve operational practices and procedures

Interacts with the Product Owner / Business Analyst to define, refine, develop, test and deliver against functional requirements

• Understands and translates functional into technical requirements
• Works with an architecture team to design the components of the product suite
• Provides input to the project delivery plan, including sizing and estimation if required, with regards to one's areas of responsibility
• Coordinates the work within the boundaries of their teams and project
• Being accountable for the quality of one's team and supporting through code review processes and testing strategies as a whole-team approach
• Implements correct, performant and reliable code and according to specification
• Determines code quality and test coverage, and designing and implementing tests to make sure software is built to the highest quality possible
• Develops and maintains test automation efficiency and effectiveness
• Responsible for defect closure and root cause analysis to avoid regressions
• Drives continual improvement in quality and efficiency, including defect prevention/ root cause analysis, suggesting and adopting improvements to technology and efficiency
• Collaborates and partners across different departments including support, consulting, product management, and engineering
• Writes technical documentation for internal or external consumption, for developers of varying skills level
• Influences system designs and plans from a testing perspective
• Reviews, analyses and improves test coverage and reduces defect count for their product area
• Collaborate with developers to bring new software releases and services into production
• Automate everything from deployment, monitoring, management and incident response - treat 'Everything as Code'
• Develop and improve operational practices and procedures
• This role will report to the Software Engineering Director.

Role summary:

The KL GFS Billing Manager position offers considerable exposure to the business, finance leaders, and the wider shared services teams. You will broaden & strengthen knowledge through leading & integrating varied Billing service challenges globally.  These include Billing operations support across markets such as APAC and UKI and the global task of loading Experian invoices onto customer portals across APAC, EMEA, UKI and NA regions.

What You'll Do:

• Help make decisions about the best way to implement the requirements to allow efficient billing processes for the markets we support
• Propose and implement process and commercial standardization that enables simpler automated solutions and processes including deploying major complex global Billing applications such as ARIA.
• Identify best practices and ongoing support to the business on billing process and functionality while ensuring it is in compliance with relevant policies / legislation
• Lead the integration of new acquisition billing processes into Experian which includes partnering with market FD and the business in deciding and thereafter implementing the best billing process and system solution to provide seamless support without any service disruption to the business
• Lead the Billing teams and monitor/manage operations delivery, project or development milestones, prioritization, and progress to ensure monthly operations support and project delivery.
• Provide regular updates to management and important partners, escalating issues ensure prompt resolution to maintain / achieve operational or project timelines
• Recommend process improvements opportunities, initiating actions or projects for continuous improvement
• Manage the daily billing operations across both Kuala Lumpur and India locations, to ensure smooth execution, target and timelines are met
• Lead as a role model, you will instill a culture of knowledge sharing and working together and implementing clear metrics to measure the success of the team.
• Review and respond to any billing and payment queries received from the clients
• Review the completeness of Billing-Interface reconciliation and month end AR to GL
• Point of escalation for all Billing process and systems matters, promoting UAT and Go live of system changes and procedures when needed
• Ensure billing process and controls are enforced and measured through Indicators Audit Control and Compliance
• Regular calls with defined partner to resolve outstanding actions, go to person of Regional CFO and Head of Finance for any Billing support requirements
• Set a culture of Cross training and support across the other country reports/dashboard and align processes
• To change and pushes themselves beyond what's expected and able to re-evaluates and adjust thinking when things change
• Seek feedback and is open to questioning their assumptions and can demonstrate confidence in handling challenges.

• Reconcile bank transactions (Upload daily bank account statement, reconcile all daily bank receipts/ payments in bank accounts including journal postings for bank related transactions in accordance with company policies)
• Analysing and rectify issues or enquiries, such as bank account variances or any other item pertaining to transaction within the entities supported, activity analysis for country finance commentary.
• Resolve CM related issues and disputes or escalate as required
• Preparation of bank reconciliation, loading into Certification, monitoring/ clearing aged items, attend balance sheet review calls with stakeholders if required.
• Stakeholder management includes collaboration with all parties (including country finance, controllerships, business finance, other GFS team, system experts, Group Finance etc) in handling daily/ ad hoc matters relating to entities supported.
• Continuously drive for improvement & streamline processes within cash management function
• Act as escalation point for any issues involving month end, quarter, year-end close. Monitor and manage issues, escalations and/or exceptional handling requests
• Understand and ensure compliance with Experian policies and be the first line of defence/ Gatekeeper of the books
• Manage day-to-day operation and month end close to ensure deadlines and deliverables are submitted accurately and on time
• Provide support to internal & external Audit process and in accordance to accounting standard. Ensure compliance with all requirements encompassing data integrity and evidence of process and accuracy.
• Perform other responsibilities and duties periodically assigned by line manager to meet financial reporting requirements and/or other projects
• Respond/ handle ad-hoc requests/ divestments/ acquisitions in a timely and professional manner

Job description

• Manage Market revenue processes such as contract review and management, revenue recognition, month-end-close, forecasting, project management, balance sheet analysis, annual budget activities, annual audit and risk matrix review
• Perform periodic reporting and forecasting analysis to identify key financial drivers, provide insightful commentary supporting ongoing business decisions
• Subject Matter Expert in Revenue Decision Engine (RDE) tool and continuous maintenance
• Collaborate with Group Revenue Recognition (GRR) team and Regional Financial Controllers to ensure contract review and revenue recognition processes are in adherence to Experian Accounting Policy with adequate evidence of revenue support
• Collaborate with Finance Director, Financial Business Partner and Financial Controllers to understand business performance, current issues and trends covering P&L, balance sheet and monitoring key KPI's to ensure reporting, budgeting and forecasting requirements are met
• Promote best practice by proactively participate in Global and Regional projects to drive continuous business process improvements, improve efficiency and add value to the business
• Ensure excellent and consistent data quality in the financial systems
• Ensure Experian finance system capabilities are being leveraged to optimize reporting efficiency.

Interacts with the Product Owner / Business Analyst to define, refine, develop, test and deliver against functional requirements

Understands and translates functional into technical requirements

Works with an architecture team to design the components of the product suite

Provides input to the project delivery plan, including sizing and estimation if required, with regards to one's areas of responsibility

Coordinates the work within the boundaries of their teams and project

Being accountable for the quality of one's team and supporting through code review processes and testing strategies as a whole-team approach

Implements correct, performant and reliable code on schedule and according to specification

Determines code quality and test coverage, and designing and implementing tests to make sure software is built to the highest quality possible

Develops and maintains test automation efficiency and effectiveness

Responsible for defect closure and root cause analysis to avoid regressions

Drives continual improvement in quality and efficiency, including defect prevention/ root cause analysis, suggesting and adopting improvements to technology and efficiency

Collaborates and partners across different departments including support, consulting, product management, and engineering

Writes technical documentation for internal or external consumption, for developers of varying skills level

Influences system designs and plans from a testing perspective

Reviews, analyses and improves test coverage and reduces defect count for their product area

Collaborate with developers to bring new software releases and services into production

Automate everything from deployment, monitoring, management and incident response - treat 'Everything as Code'

Develop and improve operational practices and procedures

About The Role:

• Accomplish all the regular payroll, off cycle payroll and Year-end documents delivery to all employees and accurate manner
• Perform and ensure payroll processes, reports and delivery are compliance with local tax and labor law, internal and external audit and security requirements, ICFR, and BCP ready. •
• Stay informed about current payroll legislation and ensure payroll compliance for the country
• Manage relationship with all stakeholders and third-party vendor, ensuring they meet performance standards and compliance requirements and able to provide recommendation for improvement
• Work with Vendor Technical, Vendor Business, HR, GL, IT and Audit team
• Keep documentation updated such Payroll Policy, Payroll Matrix and Process Note
• Perform backup activities for peers
• Measurement management including preparing relevant weekly, monthly, quarterly and year-end reports
• Recommend continuous improvement project that enhance, responsive, accurate and well controlled service delivery and customer satisfaction ratings
• Act as the first level of contact for any escalated payroll issue in the team, Managing escalation independently and swiftly

Experian is looking for a Product Owner to join our Decisioning team, which is a part of our Experian Software Solutions business. You'll be part of the development of our next generation capabilities designed to help, businesses to make smarter decisions and thrive. If you are passionate about owning the product backlog, organizing the sprint content and collaborating with cross-functional teams to meet sprint goals, then we want to talk with you.

As a Product Owner, much of your time will be spent completing requirement analysis, participating in the Agile development ceremonies and planning out roadmaps. More specifically, you will be working with our decisioning product management team translating their vision into a detailed backlog and supporting the engineering team throughout the software delivery lifecycle.

Your primary objectives are to ensure the sprint commitments are met, negotiate work with the Engineering and Product teams, manage the scope and deliverables, as well as facilitate internal stakeholder communication about project status and releases. You will own the sprint backlog and ensure all story acceptance criteria is well documented, drive iteration goals via prioritized stories and lead activities related to backlog refinement, design deep-dives and grooming.

Job Responsibilities:

• Take personal accountability for ensuring that team actions and backlog are consistently and fully aligned to the technical needs, strategic needs, and objectives of the business and/or client(s).
• Document requirements for the development team in line with market problems communicated by product management and collaborate with development team to ensure backlog (tickets and Epics) contain the necessary detail to ensure efficient prioritization, coding, testing, and client validation.
• Assessing reported defects, non-functional requirements, and other technical debt, triaging severity and prioritizing resolution alongside feature work, to ensure not only that the product always meets established Quality Criteria, but that quality continuously improves.
• Work closely with technical authors to generate documents and other artifacts describing current and future product features and functions to support implementation.
• Work with internal and external customers to implement and execute on the vision for decisioning identified by Experian's strategy and Product Management organization.
• Regularly prioritize, monitor and track the progress of the team backlog and commitments against targets, communicating this with the team to manage expectations and suggest additional support when needed.
• Present complex information and ideas through open, transparent communication to engender trust and ensure mutual understanding.
• An expert at identifying and acting against complex and distant potential road blockers, holding team members accountable for identifying and addressing individual road blockers to personal progress.
• Consistently demonstrates effective time management across challenging and overlapping projects, supporting others in the team with managing their schedule.
• Lead Backlog Grooming and Sprint Review sessions, while making sure to attend all other sprint events as an active participant.

Experian is a global data and technology company. We are looking for enthusiastic graduates to join our Global Finance Department. You will have a unique opportunity to gain hands-on experience in several finance and accounting responsibilities including the Record to Report, Account Payables, Account Receivables, Revenue, Cost, Finance & Planning or Controllership departments.

Our graduates are empowered to find opportunities to improve the way we do things to help our business, and our clients grow. We offer comprehensive exposure to several aspects of accounting within a dynamic and global finance environment.

You will learn about Experian's mission, values, and the exciting projects you could be part of. During the day, you will experience our culture first-hand, get engaged with our leadership team and gain insights into the industry and our strategic vision and participate in our interactive sessions.

Associate Developer

As an Associate Developer you will be responsible for designing, developing and maintaining software programs in accordance to requirements and specifications, established or defined quality and performance standards, and within delivery timelines.  The technologies that you will be working with to develop software programs include but not limited to JAVA/J2EE, Spring Framework, .NET, Entity Framework, the ASP.NET MVC Framework, Windows Communication Foundation (WCF), RESTful API and Azure.

What you’ll be doing

• To develop and maintain software programs:

1. According to requirements and specifications.
2. Within established or defined quality and performance standards.
3. Within agreed upon delivery timelines.

• Participate in consultation with Development Leads in estimating effort for work assigned.
• Participate in initiatives that improve processes and/or procedures that contribute to performance effectiveness and efficiencies.
• Communicate work progress and all (work related) pertinent information in an accurate and timely manner to the Development Leads.
• Performing miscellaneous job-related duties as assigned.

Job description

• Reconcile bank transactions (Upload daily bank account statement, reconcile all daily bank receipts/ payments in bank accounts including journal postings for bank related transactions in accordance with company policies)
• Analysing and rectify issues or enquiries, such as bank account variances or any other item pertaining to transaction within the entities supported, activity analysis for country finance commentary
• Preparation of bank reconciliation, loading into Certification, monitoring/ clearing aged items, attend balance sheet review calls with stakeholders if required
• Stakeholder management includes collaboration with all parties (including country finance, controllerships, business finance, other GFS team, system experts, Group Finance etc) in handling daily/ ad hoc matters relating to entities supported
• Improve processes within cash management function
• Be an escalation point for any issues involving month end, quarter, year-end close.
• Understand and ensure compliance with Experian policies and be the first line of defence/ Gatekeeper of the books
• Manage daily operation and month end close to ensure deadlines and deliverables are submitted correctly
• Provide support to internal & external Audit process and in accordance to accounting standard. Ensure compliance with all requirements encompassing data integrity and evidence of process and accuracy
• Perform other responsibilities periodically assigned by line manager to meet financial reporting requirements or other projects
• Respond/ handle ad-hoc requests/ divestments/ acquisitions

Role summary

The Supervisor of Intercompany will staff and manage the GFS intercompany accounting function.  They will ensure end to end intercompany transactions are performed timely and accurately. They will ensure monthly intercompany sub-ledger close and other reporting occurs timely and with no significant errors or omissions.  They will manage the account reconciliation process so that intercompany reconciliations are timely and accurate. They are responsible for assisting with integrations/ divestments into the GFS, identifying efficiency improvements, assisting with process improvement initiatives, maintaining performance metrics, and assisting with global initiatives, as needed.

Work that matters - What you’ll be doing:

• Staffs and manages the intercompany function, which includes end to end intercompany process, monthly close, intercompany account reconciliations, customer service, audit requests, and BU and Corporate requests.
• Ensure team members maintain an up-to-date and accurate documentation of all location accounting processes.
• Own the sub-ledger monthly closing process: Handle and monitor all related parties (intercompany & joint venture) transactions, accounting, confirmations, and reconciliations. The process must be completely timely and at a high level of accuracy for regions covered ie. APAC, UK&I, EMEA, US &3Cs and LATAM.
• Ensure the team record intercompany journal entries to clear intercompany transactions with other intercompany entities and maintain intercompany accounts on monthly basis.
• Responsible for the monitoring of Aging Intercompany accounts included Receivables, Payables, Recharges, Clearing and intercompany loan and handling issues related thereto.
• Resolve Intercompany Accounting related issues and disputes or escalate as required. Act as escalation point for any issues involving month end, quarter, year-end close. Monitor and manage issues, escalations and/or exceptional handling requests.
• Critical support for audit assignment by reviewing audit confirmation letter and related party disclosure (RPT) etc.
• Internal support to various stakeholders – Group Reporting team, Tax & Transfer Pricing team in preparing annual intercompany transaction analysis.
• Effective communication with internal and external functional module eg Receivables, Payables, General Ledger, Cash Application team, Country Controllers, FBP etc.
• Migration of newly task from Global region to achieve work centralisation in KL GFS.
• Work closely with Global process owners and drive regional and global process improvement and standardization.
• Understand and ensure compliance with Experian policies and be the first line of defense/ Gatekeeper of the books.
• Provides coaching and mentoring to team members, manage day-to-day operation and month end close to ensure deadlines and deliverables are submitted accurately and on time, advising team on any matters arising from IC.
• Act as a role model to instill a robust culture of knowledge sharing and working together, implementing clear metrics to measure success of the team.
• Responsible in resource planning, recruitment and training, employee engagement and development, performance reviews and appraisals, and succession planning.
• Provide support to internal & external Audit process and in accordance to accounting standard. Ensure compliance with all requirements encompassing data integrity and evidence of process and accuracy, company policy included Global Intercompany Policy, Transfer Pricing Policy, and Global Journal Policy.   
• Perform other responsibilities and duties periodically assigned by senior manager to meet financial reporting requirements and/or other projects.
• Respond/ handle ad-hoc requests/ divestments/ acquisitions in a timely and professional manner.

• Develop and maintain high-quality threat detection rules, queries, and alerts based on identified use cases, threat scenarios, and structured threat intelligence, including MITRE ATT&CK™ Tactics, Techniques and Procedures (TTPs).
• Leverage the MITRE ATT&CK™ Framework and other forms of structured threat intelligence to enhance detection capabilities, develop contextualized alerts, and improve overall security posture.
• Create and implement automated workflows and playbooks in tools such as Swimlane to enhance incident response capabilities and streamline security operation. Continuously research and stay up to date with the latest cyber threats, attack vectors, and methodologies to improve detection capabilities.
• Collaborate closely with cross-functional teams, including Security Operations Center (SOC) analysts, Incident Responders and Threat Intelligence researchers to understand and respond to emerging threats.
• Evaluate and recommend new security tools, techniques, and process to enhance the organization threat detection and response capabilities.
• Participate in incident response activates and provide subject matter expertise when required.
• Develop and maintain documentation related to threat detection and automation processes and procedures aligning to leading practices.
• Provide training and guidance to team members to enhance their understanding of threat detection methodologies, automation techniques, and structured threat intelligence.

Job description

JOB DESCRIPTION - Operations Shift Manager As an Operations Shift Manager, you will play pivotal role in our Global Operations Center, ensuring the continuous functioning of our business-critical systems. What you’ll need to bring to the team - Team Leadership: Lead a team of Operations Analysts and Incident Managers overseeing shift operational activities. - Workload Coordination: Coordinate shift workloads to ensure full coverage and optimal resource utilization. - Escalation management: Serve as the escalation point for Major Incidents impacting internal and external services. - Communication Management: Provide timely and accurate updates on major business events to senior and executive leadership during shifts. - Post-incident review and analysis: Collaborate with Problem Management practice in post-incident reviews to analyze the causes and contributing factors of incidents, identifying areas for improvement and implementing corrective actions to prevent recurrence. - Stakeholder management and communication: Maintain effective communication and collaboration with stakeholders, including IT teams, business units, and senior management, to ensure alignment of incident & event management activities with organizational objectives. - Performance monitoring and reporting: Establish key performance indicators (KPIs) and metrics to monitor the effectiveness and efficiency of the team, providing regular reports and insights for management review. - Continuous improvement initiatives: Champion a culture of continuous improvement within the function, identifying opportunities to enhance processes, tools, and capabilities. Influence enhanced service stability and availability. - Knowledge management and documentation: Promote knowledge sharing and documentation of incident resolution procedures & event control procedures contributing to the development of a comprehensive knowledge base for future reference. - Team Collaboration: Foster collaborative environment amongst the peer group of Shift Managers, promoting knowledge sharing, cross-training and collective problem-solving. - Must be available via cell phone for necessary coverage off-hours incidents as part of rotation schedule.   Required Experience - 8+ years in IT Operations or Service Management environment, with at 3 years managing operational teams. - Proven experience in leading or managing incident management teams. - Strong analytical, organizational, and problem-solving skills with the ability to analyze complex issues and drive effective solutions. - Strong customer, communication skills with the ability to communicate technical issues to non-technical customers. - Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders. - Ability to collaborate effectively with cross-functional teams and stakeholders to achieve common goals and objectives. - Strong Skills in managing stakeholders at various levels, with ability to build and maintain positive relationships. - Ability to apply technical analysis of application issues to solve customer reported problems. - Ability to work well within a team to learn and share knowledge. Qualification - Must Possess at least Bachelor’s Degree, Post Graduate Diploma/ Computer Science and Technology or equivalent. - ITIL v4 Specialist: Monitor, Support & Fulfill or ITIL v3 Intermediate: Service Operations is required. - COBIT / ISO 20000 is a plus. - Lean Six Sigma knowledge is a plus. - Experienced in project related to continuous improvement and process management. - Strong communication skills (verbal and written) - Driven and passionate of IT service Delivery

We are looking for an experienced Application Packaging Specialist to join our IT team. You will be responsible for packaging, deploying, and maintaining applications using SCCM, Intune, and Patch My PC. You will have experience with application lifecycle management, software distribution, and patch management.

Main Responsibilities: 

• Application Packaging: Create, test, and deploy application packages using SCCM and Intune. 

• Patch Management: Use Patch My PC to automate third-party application updates and ensure systems are up-to-date and secure. 

• Software Deployment: Manage the end-to-end software deployment process, including release, distribution, and troubleshooting. 

• Compliance and Security: Ensure all applications and patches comply with security policies and standards. 

• Documentation: Maintain detailed documentation of application packaging processes, deployment procedures, and troubleshooting steps. 

• Collaboration: Work closely with IT teams, developers, and end-users to gather requirements and ensure successful application deployments. 

• Support: Provide technical support for application packaging and deployment issues. 

Job description

Essential Duties and Responsibilities • Handle the delivery of multiple, complex analytics projects to clients from inception to completion • Open to hands-on modelling work • Manage (small) projects to achieve milestones /manage& motivate project team to ensure quality deliverables • Mentor and coach junior team members in model development process • Drive high standards of customer service and proactive client communication throughout the project term • Proactively communicate project status and deliverables through the life of the project • Ensure issues raised by the client are resolved in a timely and efficient manner • Prepare and deliver structured model development/validation training courses to the SEA clients • Flexible to travel to client locations on short notice for project delivery(30%) Knowledge & Experience • Up to 0-5 years' experience in credit risk modelling across customer life cycle • Expert in any two analytical programing languages SAS,Python and R • Comfortable with large data sets • Thorough understanding of the Application/Behaviour/Collection scorecard development process. • Thorough knowledge of the use and application of analytical methodologies Linier Regression, Logistic Regression etc • Thorough understanding of segmentation techniques CHAID, CART etc. • Good understanding of PD, EAD and LGD model development & validation process. • Significant experience of statistical / analytics project work • Experience of working in a financial services environment or Modelling department of International Banks • Strong analytical skills. • Excellent communication and interpersonal skills. Qualifications • Degree or equivalent standard, with a high numeric content e.g. Mathematics, Statistics, Operational Research, Economics, Physical Sciences. • Graduate calibre, with formal project management skills/qualifications.

Job description

• Responsible to verify reconciliation for the payroll team, ensuring efficient payroll operations and provide exceptional service delivery to all stakeholders • Agile, CI mindset, initiator, lead and emphasize on streamline processes, leveraging technology and best practices to enhance accuracy, efficiency and quality of works. • Lead and coordinate CI or improvement projects within payroll in APAC as well as contribute to cross team CI initiatives. • Ensure payroll processes, reports and delivery are compliance with local tax and labor law, internal and external audit and security requirements, ICFR, and BCP ready. • Manage relationship with all stakeholders and third party vendor, ensuring they meet performance standards and compliance requirements and able to provide recommendation for improvement. • Strategically motivate, encourage, engage with and support team member whenever necessary. • Expert in multiple payroll countries & payroll system and able to handle high complexity payroll and backup the team member during emergency. • Lead Business Partner meeting or review, presentation of ideas independently with constructive action plan. • Act as the first level of point of contact for any escalated payroll issue in the team, Managing escalation independently and swiftly • Role model, self-driven to success, instils a robust culture of knowledge sharing, engaging with the team and stakeholders, good time management skills • Supervise the team's daily operations and administrations (SLA, queries, reporting, deadlines) with proper ownership • Provide indirect coaching to the team on daily operations matters within APAC with proper ownership • Proactive promote collaboration, alignments and improvements across stakeholders and across functions or regions. • Accountable for payroll, tax and any internal or external statutory audits. • Responsible for ensuring the BCP around the payroll process is constantly reviewed, updated and tested to ensure BCP readiness • Governe and responsible for managing third party payroll vendor for respective countries ensuring meeting SLA • Provides first level decision for any issues raised by the team and ensure processes are embedded and adhered to consistently throughout the team.

• Act as the main spokesperson to articulate the technology value of the product/domain to internal teams (delivery, product managers) and occasionally to external audiences (customers).
• Serve as the go-to design authority for the development team.
• Contribute to overall architecture improvements and validate proposed architectures by building prototypes.
• Balance tactical needs with longer-term architectural strategy.
• Articulate the cost and benefits of solutions,
• Contribute to overall architecture improvements of the platform and/or services
• Validate the proposed architecture building prototypes and undertake the necessary POC
• Manage the balance between tactical needs and longer-term architectural strategyWhen required, be able to articulate the cost and benefits of the solutions and translate technology into business language and value
• Keep abreast about new advances in own technology areas and propose the implementation of state-of-art technology
• Work closely with Global Architects on any key architectural alignment & decisions
• Participates in reviews of software engineers’ code to deliver high quality solutions
• Provide supports to SRE/GPS colleagues in troubleshooting high-severity production incidents

The Senior Engineer is responsible for complex tasks and completing them despite roadblocks; grabbing others for help or insight as necessary. They require very little oversight beyond high-level direction. They can take a complex user story, break it down into tasks, and complete them with relative ease. An important focus of this level is having a direct understanding of the users of their software, whether they be customers, or other Engineers on the team. A team member at this level is always seeking out the context and must understand the “why” of a particular feature. They use their understanding of the business and the user to influence their task prioritization.

This role is well suited to people who are focused on becoming great engineers, learning how to set high quality bars for their work without sacrificing productivity. It’s well suited to engineers who want to be empowered as an integral part of the team to help them achieve common goals. They should thrive working in a dynamic, fast moving and challenging (and somewhat ambiguous) environment.

Core Responsibilities

• Requirements Analysis and Design -  

• Contributes to the process of requirements gathering with various stakeholders (Product Owners, Delivery and Support functions, Product Management, Operations team etc.), with a focus on technical feasibility. 
• Attend and contribute to discussions and backlog refinement (scope, acceptance criteria and architecture definition), driving the discussion when required. 
• Translates functional and non-functional requirements into technical requirements. 
• Responsible for the technical design and estimation of new features taking into consideration risks in alignment with process and team standards. 
• Works with Lead Developers and Architects to design the components of the product suite, then provides technical guidance to the engineering teams. 
• Responsible for producing both low-level and high-level design documents according to the product needs. 

• Development -  

• Implement correct, performant and reliable code on schedule following the development standards and processes used by the team and wider organization, meeting the acceptance criteria of each story and task. 
• Investigate and fix defects – both internal and external – performing Route Cause Analysis as required. 
• Define and create automated tests at all levels of the application to ensure compatibility, stability, quality, and coverage. This includes all types of automated tests e.g. unit, component, integration, end-to-end etc. 
• Run the automated test suite, analyzing and triaging the test results. 
• Contribute to the creation of test automation frameworks, leveraging practices and techniques such as Behavioral Driven Development and Test-Driven Development. 
• Ensure implementation governance, including challenge and approval of development design, code review to verify compliance with design, architecture advisory, training and knowledge sharing. 
• Ensure that code created is of the required quality standards via established practices and processes such as code reviews, static analysis, and security scans. 
• Looks for ways to improve development and quality practices and processes to help the team deliver software more effectively and contribute to group and cross-group initiatives relating to these activities. 

• Deployment: 

• Provide support to implementation and operations teams to install/upgrade and maintain delivery environments. 
• Contribute to the design, development and maintenance of the CI/CD pipelines that support software delivery. 

• Research: 

• Research and keep up to date with technologies, practices, components, and tools used by the organization and suggest ideas for reuse within projects and tasks.
• Participate in research and proof of concept tasks – advises regarding the technical direction. 

• Agile Teamwork: 

• Significantly participates in all Agile meetings – planning, stand-up, retrospective, backlog refinement, review etc. 
• Proactively organize and facilitate discussions to clarify technical direction and solve challenges faced by the team. 
• Collaborate with teammates effectively to achieve the team's goals and objectives. 
• Provide constructive feedback as part of the established performance review process. 
• Support and coach more junior team members. 

Capabilities

Autonomy:

• Works under broad general direction. When receives specific direction, accepts guidance and has work reviewed at agreed milestones.
• Uses discretion in identifying and responding to complex issues and assignments.
• Determines when issues should be escalated to a higher level.
• Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines.

Complexity:

• Performs a range of work, sometimes complex and nonroutine, in a variety of environments.
• Applies methodical approach to issue definition and resolution.

Influence:

• Interacts with and influences colleagues.
• Might have working level contact with customers, suppliers and partners.
• May supervise others or make decisions which impact the work assigned to individuals or phases of projects.
• Understands and collaborates on the analysis of user/customer needs and represents this in their work.

Knowledge:

• Has a sound generic, domain and specialist knowledge necessary to perform effectively in the organization typically gained from recognized bodies of knowledge and organizational information. Demonstrates effective application of that knowledge.
• Has an appreciation of the wider business context.
• Takes the initiative in identifying and negotiating appropriate personal development opportunities. Takes action to develop own knowledge.
• Proactively shares knowledge and experience easily.

Business skills:

• Appreciates how own role relates to other roles and to the business of the employer or client.
• Demonstrates an analytical and systematic approach to issue resolution.
• Understands how own role impacts security and demonstrates routine security practice and knowledge required for own work.
• Follows Experian Way, code of conduct, ethics and organizational standard.

Collaboration:

• Able to facilitate collaboration between stakeholders who have diverse objectives.
• Communicates fluently and can present complex information to both technical and non-technical audience.
• Demonstrates effective communication skills for effective dialogue with customers, suppliers and partners.

Leadership:

• Demonstrates technical leadership.

The Senior Engineer is responsible for complex tasks and completing them despite roadblocks; grabbing others for help or insight as necessary. They require very little oversight beyond high-level direction. They can take a complex user story, break it down into tasks, and complete them with relative ease. An important focus of this level is having a direct understanding of the users of their software, whether they be customers, or other Engineers on the team. A team member at this level is always seeking out the context and must understand the “why” of a particular feature. They use their understanding of the business and the user to influence their task prioritization.

This role is well suited to people who are focused on becoming great engineers, learning how to set high quality bars for their work without sacrificing productivity. It’s well suited to engineers who want to be empowered as an integral part of the team to help them achieve common goals. They should thrive working in a dynamic, fast moving and challenging (and somewhat ambiguous) environment.

Core Responsibilities

• Requirements Analysis and Design -  

• Contributes to the process of requirements gathering with various stakeholders (Product Owners, Delivery and Support functions, Product Management, Operations team etc.), with a focus on technical feasibility. 
• Attend and contribute to discussions and backlog refinement (scope, acceptance criteria and architecture definition), driving the discussion when required. 
• Translates functional and non-functional requirements into technical requirements. 
• Responsible for the technical design and estimation of new features taking into consideration risks in alignment with process and team standards. 
• Works with Lead Developers and Architects to design the components of the product suite, then provides technical guidance to the engineering teams. 
• Responsible for producing both low-level and high-level design documents according to the product needs. 

• Development -  

• Implement correct, performant and reliable code on schedule following the development standards and processes used by the team and wider organization, meeting the acceptance criteria of each story and task. 
• Investigate and fix defects – both internal and external – performing Route Cause Analysis as required. 
• Define and create automated tests at all levels of the application to ensure compatibility, stability, quality, and coverage. This includes all types of automated tests e.g. unit, component, integration, end-to-end etc. 
• Run the automated test suite, analyzing and triaging the test results. 
• Contribute to the creation of test automation frameworks, leveraging practices and techniques such as Behavioral Driven Development and Test-Driven Development. 
• Ensure implementation governance, including challenge and approval of development design, code review to verify compliance with design, architecture advisory, training and knowledge sharing. 
• Ensure that code created is of the required quality standards via established practices and processes such as code reviews, static analysis, and security scans. 
• Looks for ways to improve development and quality practices and processes to help the team deliver software more effectively and contribute to group and cross-group initiatives relating to these activities. 

• Deployment: 

• Provide support to implementation and operations teams to install/upgrade and maintain delivery environments. 
• Contribute to the design, development and maintenance of the CI/CD pipelines that support software delivery. 

• Research: 

• Research and keep up to date with technologies, practices, components, and tools used by the organization and suggest ideas for reuse within projects and tasks.
• Participate in research and proof of concept tasks – advises regarding the technical direction. 

• Agile Teamwork: 

• Significantly participates in all Agile meetings – planning, stand-up, retrospective, backlog refinement, review etc. 
• Proactively organize and facilitate discussions to clarify technical direction and solve challenges faced by the team. 
• Collaborate with teammates effectively to achieve the team's goals and objectives. 
• Provide constructive feedback as part of the established performance review process. 
• Support and coach more junior team members. 

Capabilities

Autonomy:

• Works under broad general direction. When receives specific direction, accepts guidance and has work reviewed at agreed milestones.
• Uses discretion in identifying and responding to complex issues and assignments.
• Determines when issues should be escalated to a higher level.
• Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines.

Complexity:

• Performs a range of work, sometimes complex and nonroutine, in a variety of environments.
• Applies methodical approach to issue definition and resolution.

Influence:

• Interacts with and influences colleagues.
• Might have working level contact with customers, suppliers and partners.
• May supervise others or make decisions which impact the work assigned to individuals or phases of projects.
• Understands and collaborates on the analysis of user/customer needs and represents this in their work.

Knowledge:

• Has a sound generic, domain and specialist knowledge necessary to perform effectively in the organization typically gained from recognized bodies of knowledge and organizational information. Demonstrates effective application of that knowledge.
• Has an appreciation of the wider business context.
• Takes the initiative in identifying and negotiating appropriate personal development opportunities. Takes action to develop own knowledge.
• Proactively shares knowledge and experience easily.

Business skills:

• Appreciates how own role relates to other roles and to the business of the employer or client.
• Demonstrates an analytical and systematic approach to issue resolution.
• Understands how own role impacts security and demonstrates routine security practice and knowledge required for own work.
• Follows Experian Way, code of conduct, ethics and organizational standard.

Collaboration:

• Able to facilitate collaboration between stakeholders who have diverse objectives.
• Communicates fluently and can present complex information to both technical and non-technical audience.
• Demonstrates effective communication skills for effective dialogue with customers, suppliers and partners.

Leadership:

• Demonstrates technical leadership.

We have a fantastic opportunity for an experienced Senior DevOps Engineer to join our expanding software development team and help us on our DevOps journey. You will be involved in defining technical solutions, infrastructure architectures and will be responsible for delivery of production-ready solutions and infrastructure. 

The ideal candidate will be someone who is passionate about automation & all things DevOps and understands the real benefits of an Agile & DevOps culture. Of course, with significant experience of DevOps transformation. 

You will be working in a fast paced organisation using Agile/Scrum methodology with Exec board support driving our DevOps transition. 

What you’ll be doing  

• Work closely with the Development team to bring new software releases to production more effectively 

• Develop and deploy OSS tools for use within the Cloud Operations group 

• Develop, deploy and manage a highly-scalable and high-availability platforms monitoring and maintaining service performance and availability metrics 

• Automate everything from deployment to monitoring and management to incident response - treat 'Everything as Code' 

• Take ownership of our configuration management platforms 

• Collaborate with developers to bring new features and services into production 

• Assist identifying and mitigating security threats to comply with a strict security compliance 

• Develop and improve operational practices and procedures 

• Produce high-level design documentation where required 

• Ensure close collaboration between Development and Operations, enabling smoother operation between teams 

• Innovation in all areas - people, process, technology.