Total 4 pr agent job vacancies in Malaysia

• Enforce full compliance of the Company’s high performance standard in relation to customer service.
• Ensure smooth and timely customs process flow including freight delivery.
• Ensure timely customs clearance of cargo to customer for Import and Export shipments.
• Verify documents received for Import and Export customs purposes are compliant and correct.
• Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.
• Overseas communications, timely responses to emails and requests (internal and external).
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Exhibit team work to ensure team work is managed with operation excellence and exceptional customer service.
• Keep up to date on all regulatory requirements governing the import and export of goods.  This includes but is not limited to customs procedures for imports and exports, other government agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods. Meet KPI standards, as per the company’s procedures.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Complies Training and Development requirement while exhibits the eager to learn attitude.
• To take up additional tasks as required to meet the Department’s needs.

Scope of Position

To handle the incoming and outgoing freight for the air warehouse.

Major Duties and Responsibilities

• To perform all warehouse control duties including receiving, put away, picking, packing, releasing and stock taking functions. 
• To assist in coordinating with truckers for delivery of warehousing services with follow the driver validation procedures. 
• To update shipments event code in the system. 
• To audit picking activities by using warehouse checklist from agents and truckers including freight labelling, update event codes, etc. 
• To ensure Expeditors destination labels match shipping label to prevent misroutes.
• To ensure warehouse cargo manifests checked, paperwork signed, and trailers sealed.
• To ensure products are stored in proper designated, safe area and presentable condition. 
• To report any OSD shipments and documented relevant information and update respective customer service on any photo available. 
• To maintain proper and update inventory records to meets customer requirements. 
• To maintain warehouse facility and warehouse housekeeping including checking of forklift, availability of battery water, battery power and etc in effective and efficient condition. 
• To take up additional responsibilities as required to meet the Company's needs.

• Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.
• Track and trace shipments as required.
• Ensure timely movement and delivery of freight to customers. 
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client invoicing.
• Interact with our customers in arranging their shipments, exceeding customer service expectations.
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Ensure all customers' standard operating procedures are followed and updated.
• Meet KPI standards, as per the company procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• To take up additional tasks as required to meet the Department’s needs.

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Air Export Files and reporting
• Use Tree View on daily basis
• Ensure arrival notices are communicated to overseas and customers
• Ensure accurate and timely client and vendors billing
• Interact with our customers in arranging their international shipments, meeting customer
• service standards
• Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved)
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Take on additional assignment as required, supporting company needs.