Technical Specialist - EUC
Contract
Fresh/Entry Level
3 weeks ago
Roles & Responsibilities:Act as Subject Matter Expert (SME): Serve as the SME for focus products, including building and deploying customer Standard Operating Environment (SOE).Pre-Sales Technical Support: Provide techn
Roles & Responsibilities:
- Act as Subject Matter Expert (SME): Serve as the SME for focus products, including building and deploying customer Standard Operating Environment (SOE).
- Pre-Sales Technical Support: Provide technical support for EUC business, focusing on EUC product solutions, HP TechPulse, and Teradici.
- Infrastructure Solution Design: Analyze, integrate, and architect infrastructure solutions aligned with customer business, technical, and operational requirements.
- Bidding Support and Solution Verification: Assist in bidding efforts by architecting solutions, preparing Bills of Materials (BOM) and quotations, liaising with partners or principals, and verifying solutions.
- Documentation and Proposal Writing: Contribute to technical proposal preparation, including write-ups, presentations, and proof-of-concepts (POCs).
- Technical Advice and Support: Provide advanced technical advice and support to Level 1, 2, and 3 engineers.
- Customer On-Site and Remote Support: Deliver on-site and remote troubleshooting services for customers.
- Incident Management: Handle high-severity incidents, prepare and submit incident reports, and ensure adherence to SLA requirements.
- Problem Management Leadership: Lead problem management for supported products and coordinate the submission of problem management reports.
- Liaison with Technology Principals: Act as a technical champion, liaising with principals for assigned solutions, products, and technologies.
- Deployment Team Coordination: Collaborate with internal and third-party deployment teams to ensure the successful delivery of projects.
- Consultancy Services: Interface with customers to provide technical consultancy and guidance.
- Preventive Maintenance Activities: Participate in preventive maintenance activities to enhance system performance and stability.
- Service Level Agreement (SLA) Compliance: Ensure all service requests are responded to and resolved within agreed timeframes.
- Continuous Learning and Certification: Pursue relevant industry certifications and contribute to knowledge growth as part of career development.
Requirements:
- Qualifications:
- Diploma or Bachelor’s Degree in Computer Science, Information Technology, or equivalent.
- Professional certifications (e.g., Microsoft or CompTIA) are preferred.
- Experience:
- Minimum 3 years of experience in IT roles, with hands-on exposure to HP products, including TechPulse and Teradici.
- Demonstrated expertise in SOE design and network image deployment.
- Skills:
- Proficiency in English (written and spoken); additional language skills are advantageous.
- Strong documentation and proposal writing skills.
- Excellent interpersonal and communication skills with stakeholders at all levels.
- Ability to work independently under tight schedules and meet stringent deadlines.
Perks & Benefits
- Employee equity
- Allowance (travel stipends, transportation, etc.)
- Nearby public transport
- Central location
- Medical insurance
- Personal leave
- Open culture
- Personal development opportunities
- Paid training and development
CTC Global Sdn Bhd (CTC Malaysia) is a wholly owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation. ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both CTC and ITOCHU Corporation are listed on the Tokyo Stock Exchange, and have current market capitalisations of US$2.6 billion and US$18.6 billion respectively. In Malaysia, the CTC Malaysia team has been serving enterprise customers from major commercial and government sectors for over 40 years, starting from when it was CSA, then subsequently CSC and now as part of the CTC and Itochu Group. Powered by a team of 600 qualified and experienced IT professionals, CTC Malaysia supports its customers through a country-wide network of 23 service centres and delivers its extensive portfolio of systems integration solutions to enable businesses to operate more efficiently.