Total 14 Senior Executive level Transportation / Logistics job vacancies

Responsibilities

• Able to communicate effectively with customers based in many countries across the globe.
• Good communication in written and spoken English.
• Prepare freight evaluations, cost and quotations.
• Enjoys having a challenging job.
• Candidate should be ready to reach their full potential and grow exponentially.
• Deliver a high level of service to ensure maximum customer satisfaction.
• Ensure completion of all jobs within stipulated time frame.
• Have good knowledge and understanding of customs declaration procedures, tariff codes and shipping documents (AWBs, BLs K1, K1A, K2, K3, K4, K8), tariff codes and customs declarations.
• A good grasp of the various trade concepts and other regulations which pertains to the import and export of goods.
• Should possess at least a Diploma/Degree.
•  

Requirements

• Has minimum 2-3 years working experience in related fields
• IT savvy and have good knowledge of office software (Microsoft Office, Microsoft Excel).
• Proficient in both Bahasa Malaysia and English.
• Willing to learn and gain massive experience in a short timeframe.
• Ready to work with a team of highly skilled and professional team of top achievers.
• Candidate should be ready to reach their full potential and grow exponentially.
• To be highly driven and prepared to be pushed to excel.
• A strong team player that understand the importance of fostering good relationships with fellow colleagues.

Perks & Benefits

• Annual leave
• Medical
• Personal development opportunities

Responsibilities

• Able to communicate effectively with customers based in many countries across the globe.
• Good communication in written and spoken English.
• Prepare freight evaluations, cost and quotations.
• Enjoys having a challenging job.
• Candidate should be ready to reach their full potential and grow exponentially.
• Deliver a high level of service to ensure maximum customer satisfaction.
• Ensure completion of all jobs within stipulated time frame.
• Have good knowledge and understanding of customs declaration procedures, tariff codes and shipping documents (AWBs, BLs K1, K1A, K2, K3, K4, K8), tariff codes and customs declarations.
• A good grasp of the various trade concepts and other regulations which pertains to the import and export of goods.
• Should possess at least a Diploma/Degree.
•  

Requirements

• Has minimum 2-3 years working experience in related fields
• IT savvy and have good knowledge of office software (Microsoft Office, Microsoft Excel).
• Proficient in both Bahasa Malaysia and English.
• Willing to learn and gain massive experience in a short timeframe.
• Ready to work with a team of highly skilled and professional team of top achievers.
• Candidate should be ready to reach their full potential and grow exponentially.
• To be highly driven and prepared to be pushed to excel.
• A strong team player that understand the importance of fostering good relationships with fellow colleagues.

Perks & Benefits

• Annual leave
• Medical
• Personal development opportunities

Responsibilities

• Able to communicate effectively with customers based in many countries across the globe.
• Good communication in written and spoken English.
• Prepare freight evaluations, cost and quotations.
• Enjoys having a challenging job.
• Candidate should be ready to reach their full potential and grow exponentially.
• Deliver a high level of service to ensure maximum customer satisfaction.
• Ensure completion of all jobs within stipulated time frame.
• Have good knowledge and understanding of customs declaration procedures, tariff codes and shipping documents (AWBs, BLs K1, K1A, K2, K3, K4, K8), tariff codes and customs declarations.
• A good grasp of the various trade concepts and other regulations which pertains to the import and export of goods.
• Should possess at least a Diploma/Degree.
•  

Requirements

• Has minimum 2-3 years working experience in related fields
• IT savvy and have good knowledge of office software (Microsoft Office, Microsoft Excel).
• Proficient in both Bahasa Malaysia and English.
• Willing to learn and gain massive experience in a short timeframe.
• Ready to work with a team of highly skilled and professional team of top achievers.
• Candidate should be ready to reach their full potential and grow exponentially.
• To be highly driven and prepared to be pushed to excel.
• A strong team player that understand the importance of fostering good relationships with fellow colleagues.

Perks & Benefits

• Annual leave
• Medical
• Personal development opportunities

Job Responsibilities

• • Management of quotation.
  • Management of demand forecast and shipping schedule
  • Ability to discover and develop  relationships with new clients.
  • Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
  • Sells products by establishing contact and developing relationships with prospects; recommending solutions.
  • Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
  • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
  • Meeting Company KPI or Sales Goals
  • Prepares reports by collecting, analyzing, and summarizing information.
  • Maintains quality service by establishing and enforcing organization standards.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench marking state-of-the-art practices; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.
  • Customer payment receivables.

Requirements:

• Experience with Automotive is preferable.
• With driving license & own vehicle.
• Can speak & write in Mandarin, English and Malay.
• Proven work experience as a Sales Engineer preferable in automotive industry.
• Ability to forge strong, long-lasting relationships with senior executives and upper level.
• Ability to creatively explain and present complex concepts in an easy-to-understand manner.
• Solid written and verbal communication skills.
• Outstanding presentation and creativity skills.
• Willingness to travel.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Bonus
• Company trips

Responsibilities:

• Transport finished goods and raw materials over land to and from manufacturing plants or retail and distribution centers.
• Inspect vehicles for mechanical items and safety issues and perform preventative maintenance.
• Manage routes and meet delivery schedules.
• Document and log work/rest periods and kilometres spent driving and retain fuel/toll receipts.
• Input 'macros' into our automated system for each stage of the loading and unloading process.
• Adhere with truck driving rules and regulations (size, weight, route designations, parking and break periods) as well as with company policies and procedures.
• Navigate trucks into loading or unloading positions.
• Collect and verify delivery instructions.
• Report defects, accidents or violations.

Requirements:

• Proven work experience as a truck driver.
• Hands on experience with electronic equipment and software (GPS, AVL units, CB etc).
• Able to drive long hours and travel regularly.
• Extensive knowledge of applicable truck driving rules and regulations.
• No recent moving or driving violations.
• Adaptability and foresight to handle unexpected situations (traffic, weather conditions etc).
• Willing to submit to background/drug checks and provide employment recommendations.
• Minimum SPM/O level or equivalent.
• Possess valid truck driving licence.

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Central location
• Medical insurance
• Personal leave
• Open culture

Job Summary

The Distribution Planning Supervisor will be responsible for managing and coordinating the activities of the distribution planning team, which includes Demand & Supply Planners and Shipping Officers. The role involves overseeing inventory control, demand forecasting, material planning, and the coordination of inbound and outbound shipments. The supervisor will ensure that all processes are accurately and timely executed, compliance with customs regulations is maintained, and continuous improvements in logistics operations are achieved.

Key Responsibilities

• • Team Leadership: Supervise and manage the activities of the Demand & Supply Planning team and the Shipping team, ensuring efficient and effective operations.
  • Team Development: Take the responsibility to develop skills and confidence of each team member as well as their ability to work independently, through regular and effective individual meetings, team meetings and daily coaching.
  • Demand Planning: Oversee the updating and maintenance of demand forecasts in the SAP system by collaborating with Blum subsidiaries and analyzing historical data.
  • Inventory Control: Monitor and adjust inventory levels to prevent overstocking or stockouts, ensuring optimal inventory turnover.
  • Supply Planning: Manage material requests from Blum production sites and suppliers based on forecasted demand.
  • Customs & Declaration Process:
  • Oversee the activities of a team of shipping officers. Ensuring that documentation for importing and exporting goods are accurately prepared and comply with Malaysian and international trade regulations.
  • Inbound and Outbound Coordination: Oversee the timely and accurate receipt of inbound shipments and coordinate outbound shipments to Blum subsidiaries and customers.
  • Data Management: Maintain accurate master data in the SAP system to support effective planning and decision-making.
  • Reporting: Generate and present regular reports on inventory status, forecast accuracy, and supply chain performance to senior management.
  • Continuous Improvement: Continuously assess and improve planning and shipping processes to enhance efficiency and service quality.
  • Problem Solving: Address and resolve any issues related to import/export processes promptly to avoid delays.

Requirement:

• • Bachelor's degree in Supply Chain Management, Business Administration, International Business, or related field.
  • Proven experience in managing supply chain functions, including demand planning, inventory control, and shipping operations.
  • Strong proficiency with SAP or similar ERP systems, specifically in inventory and production planning and import/export modules.
  • Extensive knowledge of Malaysian customs regulations, international trade laws, and transshipment processes.
  • Excellent leadership and team management skills.
  • Exceptional organizational and analytical skills.
  • Strong communication skills and proficiency in English and Malay.

Additional Information :

We hope to welcome new team members on board by February 25, 2025.

Perks & Benefits

• Commission and bonus
• Medical insurance

Job Responsibilities:-

• Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
• Hires, trains, motivates, counsels and monitors the performance of all new-vehicle sales employees.
• Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
• Maintains an accurate daily log that reflects all sales activities in the dealership.
• Ensures proper follow-up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
• Develops, implements and monitors a follow-up system for new-vehicle purchasers.
• Maintains teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up process.
• Conducts daily and weekly sales meetings.
• Provides effective communication throughout the new-vehicle department as well as interdepartmentally.
• Ensures that new-vehicle salespeople understand and follow dealership policies and procedures.
• Oversees the efforts of new-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership.
• Works with salespeople on programs that will increase the new-car gross and F&I penetration.
• Helps salespeople close deals when necessary.
• Establishes and maintains standards for the delivery of vehicles to customers.
• Assists the used-vehicle department with trade appraisals as needed.
• Attends managers meetings as requested.
• Maintains professional appearance.
• Other tasks as assigned.

Job Requirements:-

• Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Five years related experience and/or training; or equivalent combination of education and experience

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

職責：

• 透過陸路運輸成品和原料往返於製造工廠或零售和配送中心。
• 檢查車輛是否有機械項目和安全問題並進行預防性維護。
• 管理路線並滿足交貨時間表。
• 記錄並記錄工作/休息時間和駕駛里程，並保留燃油/通行費收據。
• 在我們的自動化系統中輸入裝載和卸載過程每個階段的「巨集」。
• 遵守卡車駕駛規則和規定（尺寸、重量、路線指定、停車和休息時間）以及公司政策和程序。
• 將卡車導航至裝載或卸載位置。
• 收集並驗證交付說明。
• 報告缺陷、事故或違規行為。

要求：

• 擁有卡車司機的豐富工作經驗。
• 具備電子設備和軟體（GPS、AVL 裝置、CB 等）的實務經驗。
• 能夠長時間駕駛並定期旅行。
• 廣泛了解適用的卡車駕駛規則和法規。
• 最近沒有移動或駕駛違規行為。
• 處理意外狀況（交通、天氣狀況等）的適應性和遠見。
• 願意接受背景/藥物檢查並提供就業建議。
• 最低 SPM/O 水準或同等水準。
• 擁有有效的卡車駕駛執照。

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 中心位置
• 醫療保險
• 事假
• 開放文化

[Multiple Executive Jobs available in International Freight Forwarding Sector]

• Position: Freight Forwarding Executive.
• Salary: RM 2600-4000.
• Work location: Kelana Jaya, Petaling Jaya.
• Working hours (5-day week): 8.30 am-6.00 pm(Monday-Friday)

Introduction

Chrisjac is an established recruitment firm, servicing corporate clients in Malaysia for close to three decades in staffing industry. As part of providing value-added recruitment services to our long standing clients, Chrisjac are currently seeking Ocean Freight Forwarding candidates to fill some of specific roles within the Freight operations team to be based at their main business office at Kelana Jaya in Petaling Jaya.

About the hiring company.

This is an established leading international freight forwarder and logistics provider, operating from network of international agents across Asia, Australia, Middle East, Europe and America.Due to their increase in business volume, the company is now seeking some Freight Forwarding candidates who can look after the end to end Import and export Sea Freight process to join their freight operations team in Kelana Jaya.

This is an excellent opportunity to work with well established organization in international logistics industry. Candidates with previous experience in logistics or shipping industry will be highly desirable although those without the relevant industry but with strong passion to be associated in the industry are also welcome to apply for the job.

The job role & Responsibilities

The vacancies available are full-time permanent positions. The logistics professionals function as an interface between international and domestics service providers and broader business.

This position will be responsible for coordinating and assigning shipments/container cargo to the rightful destinations. You will ensure that shipments are assigned timely and accurately. The job will involve arranging export shipments from collection through to shipment, arrange import delivery and raise billing/invoices for payment. 

In this role, you will be busy within dynamic environment so the candidate must be efficient and able to adapt to clients' requests. This is a fast paced role, applicants will need a high degree of accuracy and an ability to multi-task.

Line of duties will involve following key roles:

*Registration of the job shipment into CargoWise upon booking.

*Booking of space with shipping lines.

*Prepare and issue invoices for Shipments.

*Internal liaison with overseas offices and other departments.

*Liaise with clients to keep them informed of the shipment status.

Requirements: The person

We are looking for female candidates who will have at least a Diploma qualification. She must be computer literate, able to operate MS Word, Excel and Outlook applications.

Candidates with 2-3 years of experience gained specifically within freight forwarding industry would be highly advantageous and preferred.

EDI CargoWise experience is advantageous.

Strong communication skills, both spoken and written English plus conversant in BM and Mandarin.

Must be willing to be based at Kelana Jaya area.

HOW TO APPLY

Interested candidates are hereby invited to apply by forwarding a copy of your resume (Word format) for our review. You may choose to apply online through JOBSTORE by clicking the Apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at: jobs@chrisjac.com.my

More jobs from Chrisjac

More job openings are available from Chrisjac. To learn about all of the career opportunities that Chrisjac can offer, please visit our website at: www.chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

[國際貨運代理業多個行政職位]

• 職位：貨運代理主管。
• 薪資：RM2600-4000。
• 工作地點：八打靈再也 Kelana Jaya。
• 工作時間（每週 5 天）：上午 8.30 至下午 6.00（週一至週五）

介紹

Chrisjac 是一家成熟的招聘公司，在人力資源行業為馬來西亞的企業客戶提供近三十年的服務。作為向我們的長期客戶提供增值招聘服務的一部分，Chrisjac 目前正在尋找海運貨運候選人，以填補貨運運營團隊中的一些特定職位，該團隊位於八打靈再也 Kelana Jaya 的主要業務辦公室。

關於招募公司。

這是一家成熟的領先國際貨運代理和物流提供商，其國際代理網絡遍布亞洲、澳大利亞、中東、歐洲和美洲。完成端到端的進出口海運流程後，加入他們在Kelana Jaya 的貨運營運團隊。

這是與國際物流業知名組織合作的絕佳機會。具有物流或航運行業經驗的候選人將非常受歡迎，儘管沒有相關行業但有強烈的熱情加入該行業也歡迎申請該職位。

工作角色和職責

可用的職位空缺是全職永久職位。物流專業人員充當國際和國內服務提供者與更廣泛業務之間的橋樑。

該職位將負責協調和分配貨運/貨櫃貨物到正確的目的地。您將確保及時準確地分配貨物。該工作將涉及安排出口貨物從收貨到裝運、安排進口交貨以及開立付款帳單/發票。

在此職位中，您將在動態環境中忙碌，因此候選人必須有效率並能夠適應客戶的要求。這是一個快節奏的職位，申請人需要高度的準確性和多任務處理能力。

職責範圍將涉及以下關鍵角色：

*預訂時將工作裝運登記到 CargoWise 中。

*透過航運公司預訂艙位。

*準備並開立貨運發票。

*與海外辦事處和其他部門的內部聯絡。

*與客戶聯絡，讓他們了解出貨狀態。

要求： 人

我們正在尋找至少擁有文憑資格的女性候選人。她必須精通計算機，能夠操作 MS Word、Excel 和 Outlook 應用程式。

具有 2-3 年貨運代理行業經驗的候選人將非常有優勢並受到優先考慮。

EDI CargoWise 經驗具有優勢。

良好的溝通能力，英語口語和書面能力，並精通國語和普通話。

必須願意駐紮在 Kelana Jaya 地區。

如何申請

特此邀請有興趣的候選人透過轉發您的履歷副本（Word格式）進行申請，以供我們審核。您可以選擇透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件直接將簡歷轉發給我們的CHRISJAC ： jobs@chrisjac.com.my

克里斯雅克 的更多職位

Chrisjac 提供更多職缺。要了解 Chrisjac 可以提供的所有職業機會，請訪問我們的網站： www.chrisjac.com.my

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

[Immediate Job in International logistics]

• Position: Freight Forwarding Administration Executive.
• Salary: RM 2800-4000.
• Location: Kelana Jaya (5-day week), Petaling Jaya

Chrisjac Recruitment is currently working with our long standing corporate client, a reputable international logistics freight forwarder in seeking passionate freight logistics professional to join their strong and dedicated team in Petaling Jaya. With their head office at Kelana Jaya and a branch office at Klang and several overseas agency network,they boast a professional paperless working environment ,the latest industry software (Cargowise), a very stable team of customer oriented staff and an excellent reputation in the market place.

Job Description:

The Freight Forwarding Administrator functions as an interface between international and domestics service providers and within broader business.

As the Freight Forwarding Administrator, you will be working within a close and supporting team environment within the Export department. Overall, you will be providing your assigned clients base guiding them through a seamless shipping and logistics process and be the link between both internal departments and external service providers.

The role will include handling export shipments for all LCL clientele, from freight bookings, allocations to final delivery and cargo received to clients in overseas.

Duties will entail and involve the following role process:

• Receiving and processing bookings of shipments.
• Coordinating bookings with shipping liners.
• Liaising and coordinating with clients, shipping carriers and overseas agents.
• Preparing relevant export documentation.
• Preparing freight/shipping rates, raising and issuing invoices.

The candidate

The ideal candidates would have a proven track record of some 2-3 years of freight operations experience in handling exports/imports sector, including recent experience with an export operations role within forwarding or with a co-loader. In this connection, candidate with strong understanding of international shipping and also domestic transport will be highly advantageous to fill this role.

The successful candidates for this role will require good communication skills and the ability to negotiate and accurate comprehend information is imperative as you will liaise with a variety of stakeholders to collectively produce the desired outcome for the business clients.

This job opening presents an excellent opportunity to align oneself with one of the established international logistics service providers in Malaysia. Candidates who meet the criteria outlined above are encouraged to apply and make a positive progression change to your career in logistics industry.   

Apply for the job:

Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may choose to apply online through JOBSTORE by clicking the Apply button to submit your application.

Alternatively, passionate candidates may forward a copy of your resume directly to us at CHRISJAC via our E-mail: jobs@chrisjac.com.my

The role is immediately available and suitable candidate(s) will be invited for interview promptly. As part of screening process, Chrisjac will be contacting suitable candidates within one working week of application to schedule interview in Kelana Jaya.

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

【國際物流即時工作】

• 職位：貨運代理行政主管。
• 薪資：RM2800-4000。
• 地點：八打靈再也 Kelana Jaya（每週工作 5 天）

Chrisjac Recruitment 目前正在與我們的長期企業客戶（著名的國際物流貨運代理）合作，尋找充滿熱情的貨運物流專業人士加入他們在八打靈再也強大而敬業的團隊。總部位於格拉那再也，巴生分公司以及多個海外代理商網絡，擁有專業的無紙化工作環境、最新的行業軟體（Cargowise）、非常穩定的以客戶為導向的員工團隊以及良好的市場聲譽。

職位描述：

貨運代理管理員充當國際和國內服務提供者之間以及更廣泛的業務範圍內的介面。

身為貨運代理管理員，您將在出口部門內緊密且支援的團隊環境中工作。總體而言，您將為指定的客戶群提供指導，指導他們完成無縫的運輸和物流流程，並成為內部部門和外部服務提供者之間的紐帶。

該職位將包括為所有拼箱客戶處理出口貨運，從貨運預訂、分配到最終交付以及向海外客戶接收貨物。

職責將涉及以下角色流程：

• 接收和處理貨運預訂。
• 與航運公司協調預訂。
• 與客戶、運輸公司和海外代理商聯絡和協調。
• 準備相關出口文件。
• 準備運費/運費，開立和開立發票。

候選人

理想的候選人應擁有約 2-3 年處理出口/進口部門的貨運運營經驗，包括最近在貨運代理或聯合裝載機中擔任出口運營角色的經驗。在這方面，對國際航運和國內運輸有深入了解的候選人將非常有利於填補這一職位。

該職位的成功候選人需要良好的溝通技巧、談判能力和準確理解資訊的能力，因為您將與各種利害關係人聯絡，共同為業務客戶提供所需的結果。

此職缺提供了一個與馬來西亞知名國際物流服務提供者之一結盟的絕佳機會。我們鼓勵符合上述標準的候選人申請並為您在物流行業的職業生涯做出積極的進展改變。

申請職位：

特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以選擇透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。

或者，熱情的候選人可以透過我們的電子郵件直接將您的履歷轉發給CHRISJAC ： jobs@chrisjac.com.my

該職位立即可用，合適的候選人將立即被邀請參加面試。作為篩選過程的一部分，Chrisjac 將在申請後的一個工作週內聯繫合適的候選人，以安排在 Kelana Jaya 進行面試。

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

• Team management including capacity management, associate development.
• Overall KPI and target tracking and reporting, e.g. competition share, contract  coverage.
• Escalation management within the responsible area
• Implementation of global- and categorical- sourcing strategies and supplier management.
• Implementation of global- and regional- management strategies and KPIs.
• Develop the regional material field strategy to support global strategy.
• Internal customer management, particularly early involvement.
• Ensure the team to follow purchasing processes, signature rules, compliance requirements.
• Contract management for the responsible area.
• Supplier Relationship Management for the responsible area (including KPIs, audits).

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset