Total 35 Others/Any level Transportation / Logistics job vacancies in pandan jaya

基本工作目的

協助出口經理處理與出口銷售相關的所有事宜，例如尋找新客戶、提供售後服務、參加查詢和投訴以及不時分配給您的其他相關活動

義務和責任

• 確保按時準備出口事宜的文件。
• 確保物流需求得到相應安排，以便及時交貨。
• 確保客戶的詢問和投訴得到及時處理。
• 確保按時提交相關報告。
• 確保始終遵守安全和健康規則和法規。
• 推廣和行銷公司產品。
• 潛在新客戶。
• 處理和準備各自區域的文件（報價、運輸文件、銀行文件、
• BL、發票、DO 和其他與出口銷售相關的文件）。
• 實現預算銷售數字。
• 安排物流要求。
• 最遲在每月第 5 個工作日上午 11 點之前向直接上級準備月度銷售報告。
• 向上級更新每週出貨計畫。
• 結合各區域的貿易展覽會或客戶拜訪，向人力資源/行政部門提供相關資訊和文件。
• 根據 ISO 9001:2000 要求處理出口查詢和客戶投訴。 3.16 參加WOS會議。
• 接手出口主管 – 他/她缺席期間的區域職能
• 不時委託給您的其他與出口事務相關的工作。
• 管理層根據需要分配的任何其他職責。

4. 資格和技能

• 持有銷售/行銷/國際貿易或同等學歷學位者優先。
• 具有 1 年處理出口管理經驗（最好是在製造環境中）。
• 能夠用英語說和寫，具有良好的溝通能力、電腦知識以及國際貿易、航運和海關程序方面的知識。
• 良好的人際關係、自我激勵和結果導向。
• 身體健康，無身體殘障。
• 有自己的交通工具，可以依公司需求隨時出差。

5、輸出

• 與現有海外客戶的通訊。
• 客戶投訴。
• 監控並執行出口文件。
• 國際展覽。
• 維護 ISO 文件。

津貼和福利

• 年增量
• 每年2倍獎金
• 休閒著裝要求
• 醫療保險
• 個人發展機會

Basic Job Purpose

Assist the Export Manager in all matters related to Export Sales such as prospecting new customer, to provide after sales service, to attend inquiries and complaint and others relevant activities assigned to you from time to time

Duties and Responsibilities

• Ensure documentations for export matter are prepared on time.
• Ensure logistic requirement are arranged accordingly for timely delivery.
• Ensure customer’s inquiry and complaint are attended promptly.
• Ensure relevant reports are submitted on time.
• Ensure compliance of safety and health rules and regulations at all time.
• Promote and market Company’s products.
• Prospect new customer.
• Process and prepare respective zone’s documentations (quotation, shipping documents, bank documents,
• BL, invoices, DO and other documents associated with Export Sales).
• Achieve budgeted sales figures.
• Arrange for logistic requirements.
• Prepare monthly sales reports to immediate superior latest by 11am on 5th working day of a month.
• Update weekly shipping schedule to immediate superior.
• Provide relevant information and documents to HR/Admin department in conjunction with respective zone’s trade fair or customer visit.
• Attend export enquiries and customer complaints in accordance to ISO 9001:2000 requirements. 3.16 Attend WOS Meeting.
• Takeover Export Executive – Zone functions during his/her absence
• Other jobs associated with export matters delegated to you from time to time.
• Any other duties assigned by the management as and when required.

4. Qualifications & Skills

• Degree Holder preferably in Sales/Marketing/International Trade or equivalent.
• 1 year experience in handling export administration preferably in manufacturing environment.
• Able to speak and write in English, good communication skills, computer literate and knowledge in International Trade, Shipping and Custom Procedures.
• Good interpersonal, self-motivated & result orientation.
• Fit, healthy and no physical disability.
• Have own transport and can travel whenever require by the Company.

5. Output

• Correspondences with existing overseas customers.
• Customer complaint.
• Monitor and execute export documentations.
• International Exhibitions.
• Maintain ISO Documentations.

Perks & Benefits

• Annual Increment
• 2 times bonuses every year
• Casual dress code
• Medical insurance
• Personal development opportunities

Responsibilities:

• Coordinate timely and accurate shipments.
• Ensure accuracy of orders and shipping documents.
• Prepare bills and invoices.
• To perform any other duties that may be assigned by your superior or the Management from time to time as deemed necessary.

Requirements:

• Proven experience as logistics coordinator.
• Familiarity in customer service will be appreciated.
• Excellent organisational and coordination abilities.
• Outstanding communication and interpersonal skills.

Perks & Benefits

• Nearby public transport
• Medical insurance

Job Responsibilities :

• Implements plan to assure orders meet specified quality and delivery times and to minimize the total cost of purchases.
• Documents performance to action plans and timelines for assigned sourcing projects.
• Establishes supplier base in conformance with guidance from Marketing Managers.
• Handles requests for information, quotations, proposals, and bidding processes.
• Evaluates current and potential suppliers in coordination with Supplier Quality Teams.
• Negotiates with suppliers to meet quality, delivery, and cost objectives.
• Executes contract negotiation and development in coordination with Marketing Manager
• Drives the parts and process qualification in coordination with China HQ Quality Teams.
• Works with Marketing Manager to guarantee supply for all portfolios.
• Establishes and maintains rapport with all levels of supplier personnel and internal customers.
• Identifies opportunities and implements actions to achieve efficiencies.

Job Requirements :

• Diploma or Degree in supply chain management, logistics or business administration.
• Proven work experience as a sourcing or procurement.
• Familiarity with sourcing and vendor management on Alibaba & China Supplier.
• Understanding of market dynamics and sound business judgment.
• Strong project management and leadership skills.
• Ability to negotiate and sustain networking relationships.
• Comfortable with figures and in collecting, analyzing and interpreting data.
• Solid judgment with the ability to make good decisions.
• Chinese Oral and Written Required.
• Possess Own Transport.
• Willing to travel to China for factory QC.

Attractive remuneration package includes :

• Basic salary.
• Net profit sharing and incentives.
• Mobile allowances.

For the candidate who is interested to join our company, please send in your resume to :

kathy@tisen.com.my (6011-2305 8399) or call into Office (603- 7872 9233).

Job Responsibilities :

• Implements plan to assure orders meet specified quality and delivery times and to minimize the total cost of purchases.
• Documents performance to action plans and timelines for assigned sourcing projects.
• Establishes supplier base in conformance with guidance from Marketing Managers.
• Handles requests for information, quotations, proposals, and bidding processes.
• Evaluates current and potential suppliers in coordination with Supplier Quality Teams.
• Negotiates with suppliers to meet quality, delivery, and cost objectives.
• Executes contract negotiation and development in coordination with Marketing Manager
• Drives the parts and process qualification in coordination with China HQ Quality Teams.
• Works with Marketing Manager to guarantee supply for all portfolios.
• Establishes and maintains rapport with all levels of supplier personnel and internal customers.
• Identifies opportunities and implements actions to achieve efficiencies.

Job Requirements :

• Diploma or Degree in supply chain management, logistics or business administration.
• Proven work experience as a sourcing or procurement.
• Familiarity with sourcing and vendor management on Alibaba & China Supplier.
• Understanding of market dynamics and sound business judgment.
• Strong project management and leadership skills.
• Ability to negotiate and sustain networking relationships.
• Comfortable with figures and in collecting, analyzing and interpreting data.
• Solid judgment with the ability to make good decisions.
• Chinese Oral and Written Required.
• Possess Own Transport.
• Willing to travel to China for factory QC.

Attractive remuneration package includes :

• Basic salary.
• Net profit sharing and incentives.
• Mobile allowances.

For the candidate who is interested to join our company, please send in your resume to :

kathy@tisen.com.my (6011-2305 8399) or call into Office (603- 7872 9233).

工作職責：

• 實施計劃以確保訂單滿足指定的品質和交貨時間，並最大限度地降低採購總成本。
• 記錄指定採購項目的行動計畫和時間表的績效。
• 根據行銷經理的指導建立供應商基礎。
• 處理資訊、報價、提案和投標流程的請求。
• 與供應商品質團隊協調評估現有和潛在的供應商。
• 與供應商談判以滿足品質、交付和成本目標。
• 與行銷經理協調執行合約談判和開發
• 與中國總部品質團隊協調推動零件和製程資格認證。
• 與行銷經理合作，確保所有產品組合的供應。
• 與各級供應商人員和內部客戶建立並維持融洽的關係。
• 識別機會並實施行動以提高效率。

職位要求：

• 供應鏈管理、物流或工商管理文憑或學位。
• 擁有豐富的採購或採購工作經驗。
• 熟悉阿里巴巴和中國供應商的採購和供應商管理。
• 了解市場動態和良好的商業判斷。
• 強大的專案管理和領導能力。
• 談判和維持網絡關係的能力。
• 熟悉數字以及收集、分析和解釋數據。
• 紮實的判斷力和做出正確決定的能力。
• 要求中文口語和書面。
• 擁有自己的交通工具。
• 願意前往中國進行工廠QC。

有吸引力的薪資待遇包括：

• 基本工資。
• 淨利分享和激勵。
• 流動津貼。

有興趣加入我們公司的應徵者，請將履歷寄至：

kathy@tisen.com.my (6011-2305 8399) 或致電辦公室(603-7872 9233)。

職位說明 ：

• 向客戶提供商品知識和購買建議。
• 從零售和電子商務市場開發並產生新業務/客戶。
• 建立並維持牢固、持久的客戶關係，以促進回頭客和推薦
• 團隊合作能力強。
• 對汽車改裝產業有濃厚的興趣與熱情。

職位要求：

• 至少1年汽車領域經驗者優先
• 歡迎 SPM/文憑/商業、行銷或相關領域的學位
• 出色的溝通和人際交往能力對於與客戶建立融洽的關係至關重要。
• 能夠獨立工作、確定優先事項並按時完成任務。
• 強大的談判和說服能力，能夠成功完成交易。

津貼和福利

• 醫療的
• 公積金
• 索斯科

JOB DESCRIPTION : 

• Provide knowledge and purchasing advise of merchandise to customer.
• Develop and generate new business / customers from both retail and E-commerce marketplaces.
• Build and maintain strong, long-lasting client relationships to foster repeat business and referrals
• Strong teamwork capabilities.
• Having strong interest and passion in car modification line.

JOB REQUIREMENTS :

• At least 1 Year Experience in automotive field will be advantaged
• SPM/Diploma/Degree in business, marketing, or a related field are welcome
• Excellent communication and interpersonal skills are essential for building rapport with clients.
• Ability to work independently, set priorities, and meet deadlines.
• Strong negotiation and persuasion abilities to close deals successfully.

Perks & Benefits

• Medical
• EPF
• Sosco

[Multiple Executive Jobs available in International Freight Forwarding Sector]

• Position: Freight Forwarding Executive.
• Salary: RM 2600-4000.
• Work location: Kelana Jaya, Petaling Jaya.
• Working hours (5-day week): 8.30 am-6.00 pm(Monday-Friday)

Introduction

Chrisjac is an established recruitment firm, servicing corporate clients in Malaysia for close to three decades in staffing industry. As part of providing value-added recruitment services to our long standing clients, Chrisjac are currently seeking Ocean Freight Forwarding candidates to fill some of specific roles within the Freight operations team to be based at their main business office at Kelana Jaya in Petaling Jaya.

About the hiring company.

This is an established leading international freight forwarder and logistics provider, operating from network of international agents across Asia, Australia, Middle East, Europe and America.Due to their increase in business volume, the company is now seeking some Freight Forwarding candidates who can look after the end to end Import and export Sea Freight process to join their freight operations team in Kelana Jaya.

This is an excellent opportunity to work with well established organization in international logistics industry. Candidates with previous experience in logistics or shipping industry will be highly desirable although those without the relevant industry but with strong passion to be associated in the industry are also welcome to apply for the job.

The job role & Responsibilities

The vacancies available are full-time permanent positions. The logistics professionals function as an interface between international and domestics service providers and broader business.

This position will be responsible for coordinating and assigning shipments/container cargo to the rightful destinations. You will ensure that shipments are assigned timely and accurately. The job will involve arranging export shipments from collection through to shipment, arrange import delivery and raise billing/invoices for payment. 

In this role, you will be busy within dynamic environment so the candidate must be efficient and able to adapt to clients' requests. This is a fast paced role, applicants will need a high degree of accuracy and an ability to multi-task.

Line of duties will involve following key roles:

*Registration of the job shipment into CargoWise upon booking.

*Booking of space with shipping lines.

*Prepare and issue invoices for Shipments.

*Internal liaison with overseas offices and other departments.

*Liaise with clients to keep them informed of the shipment status.

Requirements: The person

We are looking for female candidates who will have at least a Diploma qualification. She must be computer literate, able to operate MS Word, Excel and Outlook applications.

Candidates with 2-3 years of experience gained specifically within freight forwarding industry would be highly advantageous and preferred.

EDI CargoWise experience is advantageous.

Strong communication skills, both spoken and written English plus conversant in BM and Mandarin.

Must be willing to be based at Kelana Jaya area.

HOW TO APPLY

Interested candidates are hereby invited to apply by forwarding a copy of your resume (Word format) for our review. You may choose to apply online through JOBSTORE by clicking the Apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at: jobs@chrisjac.com.my

More jobs from Chrisjac

More job openings are available from Chrisjac. To learn about all of the career opportunities that Chrisjac can offer, please visit our website at: www.chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

[國際貨運代理業多個行政職位]

• 職位：貨運代理主管。
• 薪資：RM2600-4000。
• 工作地點：八打靈再也 Kelana Jaya。
• 工作時間（每週 5 天）：上午 8.30 至下午 6.00（週一至週五）

介紹

Chrisjac 是一家成熟的招聘公司，在人力資源行業為馬來西亞的企業客戶提供近三十年的服務。作為向我們的長期客戶提供增值招聘服務的一部分，Chrisjac 目前正在尋找海運貨運候選人，以填補貨運運營團隊中的一些特定職位，該團隊位於八打靈再也 Kelana Jaya 的主要業務辦公室。

關於招募公司。

這是一家成熟的領先國際貨運代理和物流提供商，其國際代理網絡遍布亞洲、澳大利亞、中東、歐洲和美洲。完成端到端的進出口海運流程後，加入他們在Kelana Jaya 的貨運營運團隊。

這是與國際物流業知名組織合作的絕佳機會。具有物流或航運行業經驗的候選人將非常受歡迎，儘管沒有相關行業但有強烈的熱情加入該行業也歡迎申請該職位。

工作角色和職責

可用的職位空缺是全職永久職位。物流專業人員充當國際和國內服務提供者與更廣泛業務之間的橋樑。

該職位將負責協調和分配貨運/貨櫃貨物到正確的目的地。您將確保及時準確地分配貨物。該工作將涉及安排出口貨物從收貨到裝運、安排進口交貨以及開立付款帳單/發票。

在此職位中，您將在動態環境中忙碌，因此候選人必須有效率並能夠適應客戶的要求。這是一個快節奏的職位，申請人需要高度的準確性和多任務處理能力。

職責範圍將涉及以下關鍵角色：

*預訂時將工作裝運登記到 CargoWise 中。

*透過航運公司預訂艙位。

*準備並開立貨運發票。

*與海外辦事處和其他部門的內部聯絡。

*與客戶聯絡，讓他們了解出貨狀態。

要求： 人

我們正在尋找至少擁有文憑資格的女性候選人。她必須精通計算機，能夠操作 MS Word、Excel 和 Outlook 應用程式。

具有 2-3 年貨運代理行業經驗的候選人將非常有優勢並受到優先考慮。

EDI CargoWise 經驗具有優勢。

良好的溝通能力，英語口語和書面能力，並精通國語和普通話。

必須願意駐紮在 Kelana Jaya 地區。

如何申請

特此邀請有興趣的候選人透過轉發您的履歷副本（Word格式）進行申請，以供我們審核。您可以選擇透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件直接將簡歷轉發給我們的CHRISJAC ： jobs@chrisjac.com.my

克里斯雅克 的更多職位

Chrisjac 提供更多職缺。要了解 Chrisjac 可以提供的所有職業機會，請訪問我們的網站： www.chrisjac.com.my

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

[Immediate Job in International logistics]

• Position: Freight Forwarding Administration Executive.
• Salary: RM 2800-4000.
• Location: Kelana Jaya (5-day week), Petaling Jaya

Chrisjac Recruitment is currently working with our long standing corporate client, a reputable international logistics freight forwarder in seeking passionate freight logistics professional to join their strong and dedicated team in Petaling Jaya. With their head office at Kelana Jaya and a branch office at Klang and several overseas agency network,they boast a professional paperless working environment ,the latest industry software (Cargowise), a very stable team of customer oriented staff and an excellent reputation in the market place.

Job Description:

The Freight Forwarding Administrator functions as an interface between international and domestics service providers and within broader business.

As the Freight Forwarding Administrator, you will be working within a close and supporting team environment within the Export department. Overall, you will be providing your assigned clients base guiding them through a seamless shipping and logistics process and be the link between both internal departments and external service providers.

The role will include handling export shipments for all LCL clientele, from freight bookings, allocations to final delivery and cargo received to clients in overseas.

Duties will entail and involve the following role process:

• Receiving and processing bookings of shipments.
• Coordinating bookings with shipping liners.
• Liaising and coordinating with clients, shipping carriers and overseas agents.
• Preparing relevant export documentation.
• Preparing freight/shipping rates, raising and issuing invoices.

The candidate

The ideal candidates would have a proven track record of some 2-3 years of freight operations experience in handling exports/imports sector, including recent experience with an export operations role within forwarding or with a co-loader. In this connection, candidate with strong understanding of international shipping and also domestic transport will be highly advantageous to fill this role.

The successful candidates for this role will require good communication skills and the ability to negotiate and accurate comprehend information is imperative as you will liaise with a variety of stakeholders to collectively produce the desired outcome for the business clients.

This job opening presents an excellent opportunity to align oneself with one of the established international logistics service providers in Malaysia. Candidates who meet the criteria outlined above are encouraged to apply and make a positive progression change to your career in logistics industry.   

Apply for the job:

Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may choose to apply online through JOBSTORE by clicking the Apply button to submit your application.

Alternatively, passionate candidates may forward a copy of your resume directly to us at CHRISJAC via our E-mail: jobs@chrisjac.com.my

The role is immediately available and suitable candidate(s) will be invited for interview promptly. As part of screening process, Chrisjac will be contacting suitable candidates within one working week of application to schedule interview in Kelana Jaya.

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

【國際物流即時工作】

• 職位：貨運代理行政主管。
• 薪資：RM2800-4000。
• 地點：八打靈再也 Kelana Jaya（每週工作 5 天）

Chrisjac Recruitment 目前正在與我們的長期企業客戶（著名的國際物流貨運代理）合作，尋找充滿熱情的貨運物流專業人士加入他們在八打靈再也強大而敬業的團隊。總部位於格拉那再也，巴生分公司以及多個海外代理商網絡，擁有專業的無紙化工作環境、最新的行業軟體（Cargowise）、非常穩定的以客戶為導向的員工團隊以及良好的市場聲譽。

職位描述：

貨運代理管理員充當國際和國內服務提供者之間以及更廣泛的業務範圍內的介面。

身為貨運代理管理員，您將在出口部門內緊密且支援的團隊環境中工作。總體而言，您將為指定的客戶群提供指導，指導他們完成無縫的運輸和物流流程，並成為內部部門和外部服務提供者之間的紐帶。

該職位將包括為所有拼箱客戶處理出口貨運，從貨運預訂、分配到最終交付以及向海外客戶接收貨物。

職責將涉及以下角色流程：

• 接收和處理貨運預訂。
• 與航運公司協調預訂。
• 與客戶、運輸公司和海外代理商聯絡和協調。
• 準備相關出口文件。
• 準備運費/運費，開立和開立發票。

候選人

理想的候選人應擁有約 2-3 年處理出口/進口部門的貨運運營經驗，包括最近在貨運代理或聯合裝載機中擔任出口運營角色的經驗。在這方面，對國際航運和國內運輸有深入了解的候選人將非常有利於填補這一職位。

該職位的成功候選人需要良好的溝通技巧、談判能力和準確理解資訊的能力，因為您將與各種利害關係人聯絡，共同為業務客戶提供所需的結果。

此職缺提供了一個與馬來西亞知名國際物流服務提供者之一結盟的絕佳機會。我們鼓勵符合上述標準的候選人申請並為您在物流行業的職業生涯做出積極的進展改變。

申請職位：

特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以選擇透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。

或者，熱情的候選人可以透過我們的電子郵件直接將您的履歷轉發給CHRISJAC ： jobs@chrisjac.com.my

該職位立即可用，合適的候選人將立即被邀請參加面試。作為篩選過程的一部分，Chrisjac 將在申請後的一個工作週內聯繫合適的候選人，以安排在 Kelana Jaya 進行面試。

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

• Position: Freight Forwarding Administrator.
• Salary: RM 2800-4000.
• Location: Kelana Jaya, Petaling Jaya

Chrisjac Recruitment is currently working in collaboration with our long standing client, a highly reputable international logistics freight forwarder in seeking passionate Freight Logistics Coordinator to join their strong and dedicated team in Petaling Jaya. With their main business office at Kelana Jaya and several overseas agency network,they boast a professional paperless working environment ,the latest industry software (Cargowise), a very stable team of customer oriented staff and an excellent reputation in the market place.

Job Description:

The Freight Forwarding Administrator functions as an interface between international and domestics service providers and within broader business.

As the Freight Forwarding Administrator, you will be working within a close and supporting team environment within the Export department. Overall, you will be providing your assigned clients base guiding them through a seamless shipping and logistics process and be the link between both internal departments and external service providers.

The role will include handling export shipments for all LCL clientele, from freight bookings, allocations to final delivery and cargo receiving to clients overseas.

Duties will entail and involve the following role process:

• Receiving and processing bookings of shipments.
• Coordinating bookings with shipping liners.
• Liaising and coordinating with clients, shipping carriers and overseas agents.
• Preparing relevant export documentation.
• Preparing freight/shipping rates, raising and issuing invoices.

The candidate

The ideal candidates would have a proven track record of some 2-3 years of freight operations experience in handling exports sector, including recent experience with an export operations role within forwarding or with a co-loader. In this connection, candidate with strong understanding of international shipping and also domestic transport will be highly advantageous to fill this role.

The successful candidates for this role will require excellent communication skills and the ability to negotiate and accurate comprehend information is imperative as you will liaise with a variety of stakeholders to collectively produce the desired outcome for the business clients.

This opening presents an excellent opportunity to align oneself with one of the established international logistics service providers in Malaysia. Candidates who meet the criteria outlined above are encouraged to apply and make a positive progression change to your career in logistics industry.   

HOW TO APPLY

Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may choose to apply online through JOBSTORE by clicking the Apply button to submit your application.

Alternatively, passionate candidates may forward a copy of your resume directly to us at CHRISJAC via our E-mail: jobs@chrisjac.com.my

This role is immediately available and candidate(s) will be invited for interview promptly. As part of screening process, Chrisjac will be contacting suitable candidates within one working week of application for the face-to-face meeting at Kelana Jaya.

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

• 職位：貨運代理管理員。
• 薪資：RM2800-4000。
• 地點：八打靈再也格拉那再也

Chrisjac Recruitment 目前正在與我們的長期客戶（一家享有盛譽的國際物流貨運代理）合作，尋找充滿熱情的貨運物流協調員加入他們在八打靈再也強大而敬業的團隊。他們的主要業務辦公室位於Kelana Jaya，並擁有多個海外代理商網絡，擁有專業的無紙化工作環境、最新的行業軟體（Cargowise）、非常穩定的以客戶為導向的員工團隊以及良好的市場聲譽。

職位描述：

貨運代理管理員充當國際和國內服務提供者之間以及更廣泛的業務範圍內的介面。

身為貨運代理管理員，您將在出口部門內緊密且支援的團隊環境中工作。總體而言，您將為指定的客戶群提供指導，指導他們完成無縫的運輸和物流流程，並成為內部部門和外部服務提供者之間的紐帶。

該職位將包括為所有拼箱客戶處理出口貨運，從貨運預訂、分配到最終交付和海外客戶收貨。

職責將涉及以下角色流程：

• 接收和處理貨運預訂。
• 與班輪公司協調預訂。
• 與客戶、運輸公司和海外代理商聯絡和協調。
• 準備相關出口文件。
• 準備運費/運費，開立和開立發票。

候選人

理想的候選人應擁有約 2-3 年處理出口行業的貨運運營經驗，包括近期在貨運代理或聯合裝載機中擔任出口運營角色的經驗。在這方面，對國際航運和國內運輸有深入了解的候選人將非常有利於填補這一職位。

該職位的成功候選人需要出色的溝通技巧、談判能力和準確理解資訊的能力，因為您將與各種利害關係人聯絡，共同為業務客戶提供所需的結果。

此次空缺提供了與馬來西亞知名國際物流服務提供商之一結盟的絕佳機會。我們鼓勵符合上述標準的候選人申請並為您在物流行業的職業生涯做出積極的進展改變。

如何申請

特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以選擇透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。

或者，熱情的候選人可以透過我們的電子郵件直接將您的履歷轉發給CHRISJAC ： jobs@chrisjac.com.my

該職位立即可用，候選人將立即被邀請參加面試。作為篩選過程的一部分，Chrisjac 將在申請參加 Kelana Jaya 面對面會議後的一個工作週內聯繫合適的候選人。

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

[優先招募-八打靈再也即時職缺]

• 職位：貨運代理主管。
• 薪資：RM2800-4000。
• 地點：八打靈再也 Kelana Jaya（每週工作 5 天）

Chrisjac Recruitment 目前正在與我們的長期客戶（著名的國際物流貨運代理）合作，尋找充滿熱情且經驗豐富的貨運物流專業人士加入他們在八打靈再也強大而敬業的團隊。他們的總部位於Kelana Jaya，並擁有多個海外代理商網絡，擁有專業的無紙化工作環境、最新的行業軟體（Cargowise）、非常穩定的以客戶為導向的員工團隊以及良好的市場聲譽。

職位描述

貨運代理主管充當國際和國內服務提供者之間以及更廣泛的業務範圍內的介面。

身為貨運代理管理員，您將在進出口部門內緊密且支援的團隊環境中工作。總體而言，您將為指定的客戶群提供指導，指導他們完成無縫的運輸和物流流程，並成為內部部門和外部服務提供者之間的紐帶。

該職位將包括為所有拼箱客戶處理進出口貨物，從貨運預訂、分配到最終交付以及向海外客戶接收貨物。

職責將涉及以下角色流程：

- 接收和處理貨運預訂。

- 與航運公司協調預訂。

-與客戶、承運商和海外代理商聯絡和協調。

-準備相關出口文件。

-準備運費/運費，開立和開立發票。

要求：候選人

馬來西亞人更喜歡 25-40 歲年齡層的女性。

理想的候選人應具有 1-2 年的貨運操作經驗，包括貨運代理或物流行業的聯合裝載機。在這方面，了解國際航運和國內運輸的候選人將非常有利於填補這一職位。

該職位的成功候選人將需要出色的溝通技巧、談判能力和準確理解資訊的能力，因為您將與各種利害關係人聯絡，共同為業務客戶提供所需的結果。

此次空缺提供了與馬來西亞知名國際物流服務提供商之一結盟的絕佳機會。我們鼓勵符合上述標準的候選人申請並為您在物流行業的職業生涯做出積極的進展改變。

申請職位：

具有適當經驗和資格的有興趣的候選人應閱讀上述相關職位/角色描述。閱讀完本文後，您應該將您的履歷連同您的職位申請一起轉發給我們審核。您可以選擇透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。

或者，熱情的候選人可以透過我們的電子郵件直接將您的履歷轉發給CHRISJAC ： jobs@chrisjac.com.my

該職位立即可用，收到申請後將立即邀請合適的候選人參加面試。作為招募篩選過程的一部分，Chrisjac 將在申請後的一個工作週內聯繫合適的候選人，以安排在 Kelana Jaya 進行面對面的會議。

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

[PRIORITY HIRING-IMMEDIATE JOB VACANCIES IN PETALING JAYA]

• Position: Freight Forwarding Executive.
• Salary: RM 2800-4000.
• Location: Kelana Jaya (5-day week), Petaling Jaya

Chrisjac Recruitment is currently working in collaboration with our long standing client, a reputable international logistics freight forwarder in seeking passionate and experienced freight logistics professional to join their strong and dedicated team in Petaling Jaya. With their head office at Kelana Jaya and several overseas agency network, they boast a professional paperless working environment, the latest industry software (Cargowise), a very stable team of customer oriented staff and an excellent reputation in the market place.

Job Description

The Freight Forwarding Executive functions as an interface between international and domestics service providers and within broader business.

As the Freight Forwarding Administrator, you will be working within a close and supporting team environment within the Export/Import department. Overall, you will be providing your assigned clients base guiding them through a seamless shipping and logistics process and be the link between both internal departments and external service providers.

The role will include handling export/import shipments for all LCL clientele, from freight bookings, allocations to final delivery and cargo received to clients overseas.

Duties will entail and involve the following role process:

-Receiving and processing bookings of shipments.

-Coordinating bookings with shipping liners.

-Liaising and coordinating with clients, shipping carriers and overseas agents.

-Preparing relevant export documentation.

-Preparing freight/shipping rates, raising and issuing invoices.

Requirements: The candidate

Malaysian preferable female in age group 25-40.

The ideal candidates should have some 1-2 years of freight operations experience within forwarding or with co-loader in the logistics industry. In this connection, candidate with understanding of international shipping and also domestic transport will be highly advantageous to fill this role.

The successful candidates for this role will require excellent communication skills and the ability to negotiate and accurate comprehend information is imperative as you will liaise with a variety of stakeholders to collectively produce the desired outcome for the business clients.

This opening presents an excellent opportunity to align oneself with one of the established international logistics service providers in Malaysia. Candidates who meet the criteria outlined above are encouraged to apply and make a positive progression change to your career in logistics industry.   

Apply for the job:

Interested candidates with the right experience and qualifications should read the relevant job/role descriptions outlined above. Having read this then you should forward your resume with your application for this job for our review. You may choose to apply online through JOBSTORE by clicking the Apply button to submit your application.

Alternatively, passionate candidates may forward a copy of your resume directly to us at CHRISJAC via our E-mail: jobs@chrisjac.com.my

This role is immediately available and suitable candidate(s) will be invited for interview promptly upon receiving the application. As part of recruitment screening process, Chrisjac will be contacting suitable candidates within one working week of application to arrange for in-person face-to-face meeting in Kelana Jaya.

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

Reporting to Head of Sales Excellence of Region AA, you will play an important role of providing the analysis on how we can make our distribution in the market becomes more effective and efficient. You will need to come up with a model and framework on how we want to expand our distribution in the region that can support our long-term growth target.

The distribution framework must support our country sales organizations across Asia, Middle East and Africa in engaging with our customers, which based on strategic partnerships, supported by data you developed our performance-based distribution partnerships.

The responsibility of this role will be as below :

• Analyse sales data in the region Asia, Middle East and Africa on channel mix and provide recommendations to optimize our go to market approach for the region.
• Develop overall go to market approach for the region based on the analysis above.
• Define leading measures and KPIs to the approach and framework.
• Monitor the progress of the approach and make necessary actions to make sure the approach is working.
• Work closely with cross function team, include commercial team (sales and marketing) in both the region and countries, legal and compliance team.

About The Role:
The Logistics Specialist ensures control and execution of the local Warehouse and Distribution activities. The Logistics Specialist is responsible / accountable to:

• Execution of effective local logistic services;
• Identifying opportunities in the end to end supply chain to reduce waste, minimize cost and work towards a more customer-driven supply chain.

Goals and Key Accountabilities:

The Logistics Specialist ensures the operational execution of local logistics services (transport and warehouses). He is responsible to guarantee on time deliveries at the best cost.

Responsibilities and Key Activities:

1. Deliver Stock Accuracy level combined with stock target and costs
2. Weekly transportation planning and Transport arrangement (Inbound and Outbound for Shipment from/to factories, warehouses, customers)
3. Stock Transfer and Delivery Orders creation (between JDE plants)
4. Support Customer Service with claim management (main contact for LSP/Transportation companies)
5. Post Goods Receipt, Post Goods Issue and Scrapping execution in  in SAP
6. Stock Management (movements, status change, ageing, damage handling etc)
7. Monitor stock in transit
8. Inventory Count execution (physically and systematically), route cause analysis of results
9. Shipping and Picking documents preparation (if applicable)
10. Pallet Management
11. Packaging Materials Stock Management and Replenishment
12. Weekly KPI Reporting (for example: On Time In Full; Stock Accuracy; Stock Levels; Financial Accruals; other applicable KPIs and Reports)
13. Further involvement into Local and Global initiatives to define and execute on improvements on service, stock and cost savings.

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

Description

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations

Lead a team of Customer Services agent (Front-Offices, Back-Offices, Billing Auditors…)

• Ensure the targets (performance, quality, cost) are reached by the team who is responsible for
• Lead the team by bringing team spirit, encouraging continuous improvement initiatives
• Coach the team by sharing his/her experience and bringing trust and self-confidence
• Organize the daily team attendance and involvement (hybrid management, back-ups…)
• Alert his/her direct Manager in case of dysfunction internal to the team
• Escalate any related topics to the upper level of hierarchy, as per the agreed escalation matrix

Supervise and Monitor the Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Contribute to the continuous improvements and savings for the customer (optimization, consolidations…)
• ensure the data quality and assign customer booking to a selection of 3PLs
• monitor shipments on regular basis (3PL shipment confirmation, milestones completion, etc.)
• drive corrective actions when required (missing event, missing document etc.)
• monitor delays and deliveries events using the dedicated IT solutions (TMS, collaborative platform, BI…)
• alert the customer team pro-actively in case of deviation and propose alternative solutions
• communicate with internal (regional and overseas) and external organizations
• ensure that all communications generated in the related IT solution (chat, tasks etc.) are handled in a timely manner.
• create the reports and analysis to give a consolidated vision of the flows for a single customer
• track and provide corrective actions for the customer complaints

Deliver Customer Satisfaction

• manage and supports order management to ensure the best possible service level

• meet deadlines and ensure completion of customer service tasks within the expected time frames
• ensure a consistent and pro-active communication flow with the customer
• act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• prioritizes, resolves and/or escalates issues to secure the customer’s interest
• represent PRISM internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Report saving initiatives to the dedicated department
• provide his/her expertise in transportation management
• Use of the technologies to be more efficient and work with the Customer Business Solution (I.T representative)

Contribute to improve Partner and Vendor performance

• monitor the 3PLs service quality and give feedback to the Hub manager
• monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• set up and monitor corrective action plans in agreement with the Hub manager

Others

• Other tasks as assigned by the Manager

• Proven track record in a similar role, ideally in a 4PL environment

• Minimum of 3 years of transport management / freight forwarding experience (Air operations)
• Transport Operations Management (Airfreight)
• Excellent in verbal and written English
• Experience in AOG (Aircraft on Ground)

• Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.
• Track and trace shipments as required.
• Ensure timely movement and delivery of freight to customers. 
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client invoicing.
• Interact with our customers in arranging their shipments, exceeding customer service expectations.
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Ensure all customers' standard operating procedures are followed and updated.
• Meet KPI standards, as per the company procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• To take up additional tasks as required to meet the Department’s needs.

The Operation Manager shall be responsible to assist on the matters pertaining to either Air & Sea Import or Export Operations for the branch assigned.

a) Coach and develop a team

• Able to structure a huge team (40+ people).
• Ensure that nominated people have the relevant skills.
• Ensure that the use of tools and processes is properly mastered by his/her teams.
• Implement the strategy for assigned perimeter.
• Actively encourage the training, personal and career development of the departmental team through the annual Performance Appraisal process and regular review of industry training and certification regulations.
• Maintain up to date industry knowledge and ensuring employees are kept informed of company, industry and branch news.

b) Operations

• Act as mediator between customer and customs officer in case of dispute.
• To attend and solve any custom related issue. Ensure all freight forwarding operations and processes are carried out in accordance to Company’s objectives.
• Ensure that all documentation and assignments are carried out in a timely manner.
• Ensure business flow and work processes are as per ISO9001 and requirements.
• Ensure operations departments provide quality service at all times.
• Maintain high standards of customer care and ensure that the clients are professionally served.
• Ensuring strict adherence by the departmental team to company procedures.
• Produce monthly, quarterly and ad-hoc reports, as required by national / branch management, including operational and productivity KPIs.
• Actively reviewing operational procedures, identifying opportunities for improvement, and promoting continuous improvement within the team.
• Act as the first point of escalation for the sea freight/air freight export, import and customs team for commercial and operational issues.
• Management of all employee relations matters: Timekeeping, Absence, Disciplinary and Grievance etc.

c) Billing

• Ensure billing is done accurately and timely.

d) Transformation & improvement

• Active participation in business reviews together with Regional Contract Manager/ Management to present contractual performance and identify common service issues.
• Solve customer’s recurrence service issues
• Monitor the good deployment and efficiency of new operational practices with the 3PLs

e) Specific Activities

• Carrying out any other request made by their manager.

• Proven track record in a similar role, ideally in a 4PL environment
• Experience in transport management / freight forwarding experience (Air operations)
• Transport Operations Management (Airfreight, Seafreight, Rodafreight)
• Team spirit and leadership
• Well organized and able to structure a huge team (40+ people)
• Service minded personality
• Hands-on approach and curiosity, can-do and positive attitude
• Problem solving ability
• At ease with Web application and MS Office pack (MS Outlook).
• Ability to work under pressure
• Fluent in English + local language

Description

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations

Lead a team of Customer Services agent (Front-Offices, Back-Offices, Billing Auditors…)

• Ensure the targets (performance, quality, cost) are reached by the team who is responsible for
• Lead the team by bringing team spirit, encouraging continuous improvement initiatives
• Coach the team by sharing his/her experience and bringing trust and self-confidence
• Organize the daily team attendance and involvement (hybrid management, back-ups…)
• Alert his/her direct Manager in case of dysfunction internal to the team
• Escalate any related topics to the upper level of hierarchy, as per the agreed escalation matrix

Supervise and Monitor the Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Contribute to the continuous improvements and savings for the customer (optimization, consolidations…)
• ensure the data quality and assign customer booking to a selection of 3PLs
• monitor shipments on regular basis (3PL shipment confirmation, milestones completion, etc.)
• drive corrective actions when required (missing event, missing document etc.)
• monitor delays and deliveries events using the dedicated IT solutions (TMS, collaborative platform, BI…)
• alert the customer team pro-actively in case of deviation and propose alternative solutions
• communicate with internal (regional and overseas) and external organizations
• ensure that all communications generated in the related IT solution (chat, tasks etc.) are handled in a timely manner.
• create the reports and analysis to give a consolidated vision of the flows for a single customer
• track and provide corrective actions for the customer complaints

Deliver Customer Satisfaction

• manage and supports order management to ensure the best possible service level

• meet deadlines and ensure completion of customer service tasks within the expected time frames
• ensure a consistent and pro-active communication flow with the customer
• act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• prioritizes, resolves and/or escalates issues to secure the customer’s interest
• represent PRISM internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Report saving initiatives to the dedicated department
• provide his/her expertise in transportation management
• Use of the technologies to be more efficient and work with the Customer Business Solution (I.T representative)

Contribute to improve Partner and Vendor performance

• monitor the 3PLs service quality and give feedback to the Hub manager
• monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• set up and monitor corrective action plans in agreement with the Hub manager

Others

• Other tasks as assigned by the Manager

• Proven track record in a similar role, ideally in a 4PL environment

• Minimum of 3 years of transport management / freight forwarding experience (Air operations)
• Transport Operations Management (Airfreight)
• Excellent in verbal and written English
• Experience in AOG (Aircraft on Ground)

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

About this role

He / She has to deliver Visibility, Proactivity, Reactivity, Optimization and High level of Satisfaction to PRISM's major accounts managed by a 4PL HUB

Monitor the Financial Workflow to Ensure a Full Visibility of transport cost to the Customer

• Pre-invoice based on rates grid from 4PL to 3PL
• Manage pre-invoicing issues
• Provide monthly Reporting
• Receive and archive, manually, actualized 3PL invoices
• Follow-up the automatic (EDI / API) receipt and archiving of actualized 3PL invoices
• Audit invoices versus :
• Planned cost,
• Service Level Agreement,
• Actual execution…
• Manage dispute for invoices with deviations
• Validate unexpected costs such as waiting hours…
• Log reason for additional costs

Deliver Customer Satisfaction

• Manage and supports cost visibility to ensure the best possible service level
• Meets deadlines and ensures completion of customer service tasks within the expected time frames
• Ensure a consistent and pro-active communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritizes, resolves and/or escalates issues to secure the customer’s interest
• Represent Prism internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers.
• provide his/her expertise in invoice audit management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and Monitor corrective action plans in agreement with the 4PL HUB manager
• Produce dashboard and KPIs regarding billing audit performance
• Maintain communication matrix

Technical

• Sound educational background or comparable business experience (international trade, logistics, supply chain etc.)
• Good knowledge of Air and/or Sea transportation is a strong asset.
• Proven track record in a similar role, ideally in a Control Tower of 4PL environment
• Minimum of 5 years of transport management / freight forwarding experience (Air & Sea operations)
• Minimum of 3 years of customer service experience

Behavioral

• Good communication skills (English is a must, another language a +)
• Service minded personality
• Hands-on approach and curiosity, can-do and positive attitude
• Problem solving ability
• At ease with Web application and MS Office pack (MS Outlook).
• Ability to work under pressure
• Direct reporting line to the 4PL HUB Team Leader, if any, or 4PL HUB Operation Manager.
• Customer: customer care, operational buyer, transport manager.
• 3PLs: both internal and competitors.

• Dental
• Medical
• Parking
• Birthday Leave
• Festival Leave

Come and join the Prism’s family on this new exciting adventure!

We are expanding our 4PL activity in the Aerospace sector

Do not hesitate to contact us if you are interested to be part of our 24/7 team

Present in 3 continents, PRISM specializes in 4PL supply chain by integrating business and digital experts in the areas of Transport, Customs and Trade, allowing a high level of performance and transformation. We intervene through consulting missions and operations management services and position ourselves as strategic resources effectively engaged in the success of our clients. We follow a principle of obligation of results in which Performance (Ytp), visibility and Compliance prevail.