Total 4 job vacancies by Asbenz Motors Sdn Bhd

Job brief

• We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.
• Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled. 
• Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.

Responsibilities

• Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
• Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
• Manage and oversee the dealership’s workflow and schedule
• Call customers to advise them about service changes or car pick-up times
• Maintain positive customer relationships to ensure repeat business

Perks & Benefits

• Employee equity
• Commission and bonus
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

Responsibilities:

Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations.

Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs.

Ensure supplies are ordered for each job.

Assist with quoting, project management, materials purchasing and quality checks.

Ensure correct job numbers are used and that time records are correct.

Provide oversight and check job estimates.

Manage inward goods, checking quantities, dispatching goods and receipting invoices

Regularly report progress on each job and quickly communicate delays or concerns with the Director - Operations. Report on manpower overruns or shortfalls.

Act as a technical adviser on key projects and other areas of the business as requested.

Work with the Director - Operations to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.

Identify client’s needs and explain/demonstrate AMS's services to them, which may involve technical descriptions of products and the way they may be used.

Receive and review feedback from customers and follow up to ensure customer satisfaction.

Work with the Directors to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.

Develop and implement systems to record, file and store information pertaining to client enquiries.

Identify staff that require on-going training and implement training opportunities to ensure their skills are improved. Work with apprentices and semi-skilled staff to role model appropriate technical skills. Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.

Promote a Health and Safety culture within the business.

Requirements:

Engineering Trade Qualification preferably Fitter Turner or Fitter Welder or equivalent

Strong interpersonal skills

Ability to work with people at various levels from shop floor to senior management

Can look beyond the initial customer enquiry and identify other business opportunities

CAD drawing skills are an advantage but not essential

Project management experience People management skills

Computer literacy with Microsoft Office including Outlook, Word and Excel

Quality and productivity focussed

Perks & Benefits

• Employee equity
• Commission and bonus
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

Responsibilities:

Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations.

Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs.

Ensure supplies are ordered for each job.

Assist with quoting, project management, materials purchasing and quality checks.

Ensure correct job numbers are used and that time records are correct.

Provide oversight and check job estimates.

Manage inward goods, checking quantities, dispatching goods and receipting invoices

Regularly report progress on each job and quickly communicate delays or concerns with the Director - Operations. Report on manpower overruns or shortfalls.

Act as a technical adviser on key projects and other areas of the business as requested.

Work with the Director - Operations to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.

Identify client’s needs and explain/demonstrate AMS's services to them, which may involve technical descriptions of products and the way they may be used.

Receive and review feedback from customers and follow up to ensure customer satisfaction.

Work with the Directors to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.

Develop and implement systems to record, file and store information pertaining to client enquiries.

Identify staff that require on-going training and implement training opportunities to ensure their skills are improved. Work with apprentices and semi-skilled staff to role model appropriate technical skills. Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.

Promote a Health and Safety culture within the business.

Requirements:

Engineering Trade Qualification preferably Fitter Turner or Fitter Welder or equivalent

Strong interpersonal skills

Ability to work with people at various levels from shop floor to senior management

Can look beyond the initial customer enquiry and identify other business opportunities

CAD drawing skills are an advantage but not essential

Project management experience People management skills

Computer literacy with Microsoft Office including Outlook, Word and Excel

Quality and productivity focussed

Perks & Benefits

• Employee equity
• Commission and bonus
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and developmen

Job brief

• We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.
• Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled. 
• Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.

Responsibilities

• Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
• Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
• Manage and oversee the dealership’s workflow and schedule
• Call customers to advise them about service changes or car pick-up times
• Maintain positive customer relationships to ensure repeat business

Perks & Benefits

• Employee equity
• Commission and bonus
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development