Responsibilities & Job Scopes

1. Manage and maintain our internal POS system, providing daily support to ensure accurate sales data management.
2. Execute daily administration tasks, including but not limited to scheduling, reporting, and coordination of resources.
3. Assist the retail operations team with administrative tasks such as documentation preparation, material organization, quotation preparation and sales reporting including sales performance report, provide sales ideas & opinions.
4. Maintain a high standard of customer service, resolving any issues or complaints in a timely and professional manner.
5. Work closely with retail operations team and backend sales support ensure compliance with all the operations SOPs.
6. Assist in compiling the forecast report among retail outlets and production factory, ensure all the steps is following the accurate flow.
7. Active role in supporting inquiries and requests from retail outlets

Job Requirements

1. Diploma or Bachelor’s degree in Business Administration, Marketing, or related field.
2. Minimum 1 year of experience in operations support or administrative roles, preferably within the F&B industry.
3. Fresh graduate is encouraged to apply for this position too.
4. Good written and communication in English and Chinese.
5. Excellent communication skills for interacting with Retail Operations managers, operations, and production team.
6. Well-organized and detail-oriented with good multitasking skills.
7. A good team player with good interpersonal, communication, organizational and time-management skills.
8. Must be self-motivated, proactive and able to work independently.
9. Proficiency in Microsoft Office and retail management software.
10. Flexible working schedule & venue, with the ability to work on special festive or promotion period needed.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Medical insurance
• Paid training and development
• Remote work flexibility

HSEQ Executive

This role is responsible in maintaining the KTSB HSE Management System (HSEMS) & Quality Management System (QMS) and to ensure successful implementation of the HSEQ Plan. The job incumbent will carry out wider responsibilities in the absence of the HSEQ Manager.

Responsibilities:

• Develop and manage implementation and maintaining HSEQ policies focusing on occupational safety programs and emergency response plan in accordance with regulatory requirements and industry best practices. Meanwhile, ensuring effective communication and understanding of policies across all levels of the organization.
• Oversee regular audits and assessments to ensure compliance with safety regulations and HSEQ standards.
• Stay abreast of changes in regulations and standards, updating organizational practices accordingly.
• Validate risks and hazards recommendation identified in the workplace. In addition, to validate recommendations from risk management programs to mitigate and control identified risks.
• Plan and deliver HSEQ training programs to educate employees and contractors on policies, procedures, and best practices.
• Foster a culture of safety awareness, continuous learning, and improvement in HSEQ matters.
• Facilitate or lead an investigation into incidents, accidents, and near-misses. Analyze root causes and implement corrective actions to prevent reoccurrence.
• Prepare and submit timely and accurate incident reports.
• Develop and maintain effective emergency response plans to ensure the organization's readiness for unexpected events and recovery plan.
• Ensure regular drills and exercises are conducted to test and improve emergency response capabilities.
• Lead audit tracking for OSH Management to cover all important internal and external audit items.

Requirements:

• Bachelor’s Degree/Diploma in Occupational Safety and Health / Environmental Management / Engineering or other related technical fields with three (3) years of working experience (preferably in the oil, gas, or petrochemical industry).
• Possesses excellent oral and written skills in both Bahasa Malaysia and English, adapt at preparing technical documents.
• A competency qualification or certificate in OSH Management system and a registered SHO.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Personal leave

Support in the management of the contracted maintenance, cleaning, pest control, waste management, security, and landscaping service providers, through their site supervisors to ensure delivery of service according to the Service Level Agreement while effectively managing cost.

1. Supervise contractors / suppliers / vendors related to facilities management
2. Develop and maintain business relationship with contractors and vendors to facilitate ineffective and efficient mall operations.
3. Facilitate coordination for tenants’ fit out works.
4. Monitor procedures and records relating to the mall’s structure, mechanical and electrical maintenance.
5. Ensure all Health, Safety and Environmental statutory obligations and industry best practice procedures and systems are adhered to.
6. Ensure that overall structure and machinery is being effectively and efficiently maintained by third party contractors in accordance with the maintenance schedules and that all records are accurately maintained.
7. Assist in the emergency planning and business continuity plan, reviewing and updating as necessary to ensure optimum effectiveness.
8. Ensure that all accident and incident reporting, including insurance and statutory forms and procedures are correctly completed and adhered to.
9. Supporting the Manager in periodically reviewing the performance of contractors to ensure all standards are being met, reporting of any short comings and proposing further improvement measures.
10. Perform and execute any other duties assigned by your superior and/or Senior Management that may be deemed appropriate to this role

• Diploma or Bachelor’s Degree in mechanical and/or Electrical Engineering
• Candidates with shopping mall experience are preferred

• More than 2 years’ experience in mall operations.
• Good knowledge in: -
  1. HVAC knowledge (Air-conditioning system and Exhaust)
  2. Fire Alarm System
  3. Plumbing System
  4. LPG System

• Have previously worked in similar capacity at shopping malls

• Pro-active
• Good communication and interpersonal skills
• Good listening skills
• Good organizational skills
• Professional outlook
• Self-motivated and enthusiastic
• Ability to work under pressure and meet targets / deadlines
• Good analytical ability
• Good problem-solving skills / ability

Perks & Benefits

• Allowance (transportation, etc.)
• Medical insurance
• Personal development opportunities
• Paid training and development
• Yearly medical claim (family coverage)

Key Responsibilities:

• Provide administrative support to the sales team, including generating contracts and handling inquiries within defined timelines.
• Monitor and manage team communications effectively.
• Prepare and send contracts, ensuring progress and follow-ups with clients.
• Support the team by creating opportunities for sales and resolving contract-related queries.
• Assist in ensuring compliance with departmental standards, KPIs, and deadlines.
• Contribute to process improvement by preparing helpful resources and reports.
• Manage leads and cancellations to maintain a seamless sales process.

As the Executive Housekeeper, you will be responsible for one of the biggest departments in the hotel. Your influence on the team will ensure the delivery of an exceptional customer experience. You will be in charge of the entire housekeeping team and ensure due to your excellent knowledge and management skills that all guest rooms and public areas are sufficiently cleaned and up to the high standards. Further you will provide the team members with guidance and training , implement SOPs and ensure well maintained guest facilities.

ROLE POSITIONING AND OBJECTIVES:

We are looking for Executive, Commercial who are persuasive and demonstrate selling, communication and closing skills. The Commercial Executive is responsible for the process of calling, pitching, closing and servicing existing partners.

WHAT YOU WILL OWN:

Tasked with the care of a portfolio of partner accounts, you will be expected to:
● Meet the expected daily productivity in terms of the number of vendor sales calls to sell assigned products.
● Be sales-minded and resourceful to hit set KPIs.
● Manage vendor objections according to set guideline
● Record calls, sales and other useful information accurately into CRM tool following guidelines
● Active check and respond in the company’s collaboration platform

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

● As this is a 100% telesales role, you need to be comfortable in making outbound calls via digital communication tools over extended periods of time.
● Open to fresh graduates. Previous telesales experience is not necessary but is an added advantage (maximum 1.5 years),
● Able to communicate in English effectively, an added advantage for the ability to speak, read & write in Bahasa Malaysia,
Mandarin.
● A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
● Fast learner and able to adapt quickly to constant changes in operational processes and requirements.
 

ROLE POSITIONING AND OBJECTIVES

As a Content Editorial agent, we are responsible for creating and updating our vendor’s menu according to their actual menu while ensuring that the quality we are reflecting in our foodpanda frontend is at par with the company’s standard. We are also responsible for working on the request within the target SLA. We are expected to deliver quality service in an effective and efficient manner to provide maximum vendor experience.

WHAT YOU WILL OWN:

• Administer all editorial tasks within the assigned scope of work efficiently
• Manage and submit cases within the SLA
• Identify vendor’s need by understanding the requirements and ensure that it is according to the content SOP
• Ensure that quality standards are maintained in creating and updating menu
• Ensure that target productivity and quality scores are met
• Ensure compliance with company policy and procedures
• Participate in daily team huddle
• Proactively provide feedback and suggestions for the improvement of SOP
• Assist the RTA/TL in executing ad-hoc tasks as and when required
• Able to handle timelines and take ownership of tasks assigned

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• Well-versed in international cuisine, especially in the Asia Pacific region with sound knowledge of common food preparation and terminologies
• Good oral and written communication skills in Mandarin.
• Approachable personality with people handling skills
• Good listening skills
• Familiar with Salesforce, Microsoft Office applications (Excel, PowerPoint), Google platform
• Good problem solving skills in handling complaints effectively
• Must be able to work on shifts, weekends, and public holidays
• Willingness to take on additional responsibilities and ad hoc task
• Able to handle timelines committed and take ownership of tasks assigned to you
• Ability to communicate effectively with senior management and other

ROLE POSITIONING AND OBJECTIVES

is looking for Commercial (Telesales) Executives who are persuasive and can demonstrate exceptional selling, communication, and
closing skills to potential and existing partners. The Commercial Executive is responsible for the process of calling, pitching,
following up and servicing partners at a high performing level.

WHAT YOU WILL OWN:

While leads are provided, you will be expected to:
● Have the ability to sell on the phone as second nature.
● Be relentless in researching, reaching out to, and speaking to the right decision-makers in a business.
● Be sales-minded and resourceful to hit set KPIs.
● Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
● Meet the expected daily productivity in terms of number of calls and sales
● Keep records of calls and sales and note useful information in an organized fashion.
● A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
● Problem solving comes as second nature; constantly striving to provide solutions which are in-sync to company offers.
● Constantly excelling in meeting and exceeding KPI elements set by the company.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

● As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools and be on the phone over extended periods of time.
● Able to communicate in English effectively, an added advantage for ability to speak, read & write in Bahasa Malaysia.
● Previous telesales experience is not necessary but is an added advantage.
● Comfortable in working with online business tools such as Google applications. Experience with Salesforce a plus, but not mandatory.
● A proficient communicator with a consultative sale driven approach.
● A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
● Fast learner and able to adapt quickly to constant changes in operational processes
 

Your responsibilities as the E-commerce Executive will include but not limited to:

• Overall e-commerce guideline and flows understanding.
• Conduct a thorough analysis of the customer journey on our e-commerce website.
• Identify opportunities to enhance the overall user experience and increase conversion rates.
• Collaborate with the technical team to ensure the website is running smoothly and perform regular maintenance tasks.
• Troubleshoot and address any issues related to website functionality promptly.
• Maintain product listings, ensuring accurate and up-to-date information.
• Regularly review and update website content, including images and descriptions.
• Assist in setting up and managing promotions, discounts, and special offers on the website.
• Monitor the performance of promotions and provide insights for improvement.
• Contribute to the creation of engaging and persuasive product descriptions, promotional content, and marketing copy.
• Ensure consistency in brand messaging across the website.
• Utilize data analytics tools to analyse E-commerce performance metrics and identify areas for improvement.
• Assist in generating reports and insights to support decision-making processes.
• Collaborate with marketing and sales teams to align promotional activities with customer journey optimization efforts.
• Coordinate with the creative team for the development of visually appealing content.
• Any other assignments as directed by immediate superior as and when required.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

This position, while located in Malaysia, is dedicated to supporting our operations in Singapore. The Operations team at Funding Societies aims to offer exceptional service to internal stakeholders and borrowers while building self-sustaining scalability and delivering a market-leading experience.

The key responsibilities of this role are to focus on value-adding to our customers while adhering to fundamental product design principles. The candidate for this role must be meticulous and timely in processing cases.

Every team member is encouraged and empowered to find and implement areas of improvement to enhance efficiency and effectiveness. An ideal candidate should approach occasional issues/problems with a clear understanding of the limitations and a problem-solving mindset, aiming to find solutions that are sustainable and scalable.

What you will do:

• Update and Maintain Credit-Ops Trackers: Ensure the accurate updating and maintenance of Credit-Ops trackers for various products in alignment with the monthly schedule, including but not limited to property, trade facility, invoice financing, working capital, and Experian.
• Maker/Checker Role: Perform the role of “maker” or “checker” for borrowers’ loan contracts, respectively, to ensure compliance and accuracy.
• KYC and Onboarding Operations: Execute KYC and backend onboarding operations for both borrowers and investors, prioritizing speed and accuracy in all operational work and documentation.
• Weekly Submissions: Conduct weekly submissions to Enterprise SG for all relevant disbursed loans.
• Early Redemption Calculations: Perform calculations for early redemption of loans for Bolt on an ad-hoc basis.
• Customer Service: Provide excellent back-office customer service, with a focus on key financing stages, such as offer acceptance, crowdfunding, and repayments, ensuring customer satisfaction and delight.
• Internal Stakeholder Engagement: Proactively engage with internal stakeholders (Sales, Credit, CX, Legal, etc.) to ensure timely and accurate processing of financing for customers.
• Process Structuring: Assist the manager/team lead in structuring and setting processes for variations and new system enhancements.

What we are looking for:

• Bachelor’s Degree in any discipline, preferably in Finance, Banking, Economic and/or Business & Commerce.
• 1-2 years’ experience in banking, trade finance operations, credit operations, back office, and credit administration.
• Interns (in last semester)/Fresh Graduates/Entry level applicants, with Upper Second-Class Honors and above, are encouraged to apply, training will be provided.
• Applicants must be willing to work in KL Eco City.
• Strong attention to detail and ability to multitask in a fast-paced environment and meet turnaround time / deadlines
• Able to think out-of-the-box for sustainable solutions to constraint problems
• Confident and clear communicator with excellent collaboration skills across teams.
• Self-motivated, humble and a team player
• Willingness to share knowledge, ideas, and best practices with others
• Proficient with MS Office & Excel, with an in-depth understanding of various features
• Strong business acumen with a genuine enthusiasm for helping SMEs
• Able to work on 1-year full time contract.

You will shine in this role if you are/have:

• Prior experience in service or operations support related work
• Champion the voice of customers.
• Experience with Slack and/or Google Workspace preferred
• Self-motivated with a continuous focus on enhancing process efficiency, possessing humility, and adept at collaborative teamwork

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

• To plan, organize and follow up on day to day business enquiries.
• To manage, monitor and develop additional business activities of Key Accounts / Projects.
• To fulfill the requirements for effective implementation of C&P QS System.
• To assist C&P to maintain and develop the growth of Key Accounts and Projects.
• To assist C&P Manager/Sales team to follow up on business prospect.
• Timeliness and accuracy on handling business enquiries.
• Build and proactively manage trust relationships with Key Accounts and Projects.
• Build and foster collaboration with internal and external.
• Go beyond clients’ core business to identify new opportunities.
• Be abreast of SGS new products and services and propose to clients as appropriate.
• At all times, comply with SGS Code of Integrity and Professional Conduct.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

KEY RESPONSIBILITIES

• Manage day-to-day relationship with the partners and tenants includes operational issues. 
• Support the organization within every area of Tenant Management. 
• Maintaining and sustaining the mall operations from time to time. 
• Responsible for Tenants sales submission (average 95%) and system update. 
• Establish and maintain comprehensive / updated Tenants’ Relations Management database and filing system for all tenants (ie. Sales information, licenses, permits, insurances, agreements and other correspondences). 
• Coordinate, prepare and distribute work orders to relevant department(s). 
• Report, monitor and follow-up with relevant department on tenants’ complaints and resolution. 
• Support Operations in the event that tenant is not adhering to mall’s House Rules, Agreement and other required manuals in the way of recommending approach towards tenants. 
• Collaborate with other departments for improvement of tenants’ performance as well as tenancy and leasing operations.  
• Coordination with Tenant Admin (SO), i.e. tracking of signatory status and sending of documents.  
• Obtaining approval for closure applications, i.e. Festival closure, early closure for co. event, etc. 
• Mailbox key coordination – new handover, replacement of key or lock. 
• Preparing required information prior to Tenants’ meeting. 

Are you ready to shape how investors view and engage with a dynamic company? As an Investor Relations Specialist, you’ll be at the heart of fostering strong connections with our investor community and analysts, driving insightful communication and building trust. This role offers an exciting opportunity to work closely with leadership, crafting impactful investor relations programs that support our strategic objectives and showcase the company’s value. You’ll also contribute to high-profile projects in a fast-paced, innovative environment where problem-solving and adaptability are key.

Key Responsibilities:

• Cultivate and manage relationships with the Group’s investors and analysts to maintain ongoing communication and trust.
• Develop and implement investor relations programs that align with the Group’s overall strategy and vision.
• Communicate the company’s strategic plans clearly and effectively to enhance investor appreciation and understanding.
• Oversee the production and distribution of key investor-related materials, including quarterly briefings, AGM reports, and annual reports.
• Track shareholdings, share price movements, and provide monthly updates to the Board and Management.
• Monitor market consensus, rating recommendations, and target prices to keep stakeholders informed.
• Conduct market research and benchmarking to keep track of industry performance trends.
• Collaborate with the marketing team to ensure the Group’s investor relations webpage, social media channels, and digital marketing initiatives are updated and engaging.
• Support various ad-hoc projects, bringing creativity and agility to the dynamic needs of the business.

• Bachelor’s degree or professional qualification in Finance, Business, Economics, or a related field.
• Minimum of 2 years of experience in investor relations or a related role.
• Experience drafting financial documents for investors, gained through working for a listed company, sell-side team, or financial PR firm.
• Ability to work effectively under pressure and manage multiple tasks in a fast-paced environment.
• Strong written and verbal communication skills, with a knack for explaining complex financial information clearly.
• Keen interest in corporate developments, financial markets, and economic news.
• Deep understanding of handling price-sensitive information and regulatory compliance.