Total 11 service operations manager job vacancies in Information Technology category in Malaysia

Requirements

• Proficient in Korean or Mandarin (Traditional / Simplified) to cater to clients overseas
• A person who conducts work with a positive and proactive disposition
• Candidates with experience working in a foreign company (Preferred)

Job Description

• Business planning and management
• Globally launch business/content especially in (Southeast Asia)
• Provide direction of improvement based on index analysis
• Establishment and execution of branding/performance marketing strategy
• Deduction of insights and Action Plan through business/game live indicator analysis
• Provide South & East Asian mobile game market trend analysis and insights

Live service support

• Support for localization of game UI such as QA (Language QA) and outsource management
• Manage social platform accounts and mobile app stores
• Manage service operation of Winjoy Game

Perks & Benefits

• Allowance (MeSals & Transportation)
• Casual dress code
• Free snacks / Happy hours
• Personal leave
• Open culture
• Personal development opportunities
• Game Room - PS5 & Nintendo DS

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Responsibilities:

• Achieve Gross Profit (GP) target as set by the Management.
• Forecast Planning, develop, implement, review business plans and strategies to sustain growth and profit for product(s) as assigned. 
• Thorough product knowledge, familiar with related brand and products as well. Arrange, conduct or coordinate product training to relevant sales team on regular basis.
• Pricing and promotion strategy and planning by identifying the market for newer trends, monitoring pricing policies, competitive landscape and grow opportunities with all channel to generate revenue.
• Constantly review inventory level to cate for product availability and eliminates slow moving products.
• Establish the target customer groups and maintain productive, professional relationships with channel partners to maximize sales, ensure business success and long-term sustainability.
• Financial planning, logistic planning and assist with high severity requests or issue escalations as and when needed.
• Perform any ad hoc assignments as and when required by Management.

Requirements:

• Candidates must possess at least a Diploma/Bachelor’s Degree in Mass Communication, Marketing, Public Relations or equivalent.
• At least 1 year of working experience in the related field is required for this position.
• Possess IT products knowledge.
• Organized, strong interpersonal and communication skills.
• High level of conceptual, analytical and problem solving skills.
• Positive attitude, self-motivated
• Willing to travel outstation
• Applicants must be willing to work in Ipoh, Perak.

Benefits:

• Employee Shares Option Scheme (ESOS)
• KPI rewards
• EPF, SOCSO, EIS
• Medical Claim
• Overtime Claim
• Annual Leave/ Medical Leave/ Wedding Leave, etc
• Staff Purchase Scheme
• Product Training: Apple/ Intel/ Microsoft/ APC, etc
• Oversea Trip: Asia, America, Australia, Europe
• Salary Review- Twice per year

Role Overview

The Editorial Product Manager at Malaysiakini will play a pivotal role in bridging content creation, technology, and user experience. This position combines the strategic oversight of a Product Manager with a deep understanding of journalism to develop products that are both useful to our audience and profitable for the company. The role focuses on not just the technology behind content delivery but also the content itself and its curation.

Responsibilities

Content and Product Strategy

• Develop and execute strategies that align editorial content with digital product innovation.
• Prioritize content production and product features based on audience needs and business goals.
• Identify and evaluate new opportunities to expand Malaysiakini’s reach and impact.

Product Development and Execution

• Manage the end-to-end lifecycle of digital products, from ideation to launch.
• Collaborate with cross-functional teams, including editors, designers, engineers, and analysts, to create high-quality and user-centric products.
• Lead initiatives to optimize user experience across platforms, ensuring content is accessible, engaging, and impactful.

User-Centric Content Delivery

• Apply design thinking principles to ensure the seamless presentation of content across devices and formats.
• Understand audience behavior and preferences to inform product decisions and content curation.
• Innovate storytelling methods using emerging digital tools and techniques.

Data-Driven Decision Making

• Leverage analytics to measure content and product performance, identifying areas for improvement.
• Use data insights to inform strategic decisions, enhance user engagement, and achieve business objectives.

Collaboration and Leadership

• Act as a liaison between editorial and technical teams to ensure alignment on goals and priorities.
• Communicate the vision and progress of projects to stakeholders across the organization.
• Champion a culture of innovation and collaboration within the team.

Qualifications

Specific Skills

• Journalism Acumen: A strong understanding of editorial workflows and storytelling techniques, with the ability to identify and leverage digital storytelling opportunities.
• Design Thinking: Experience designing user-centric digital products with an emphasis on content presentation and accessibility.
• Technical Fluency: Familiarity with web development processes, UX design principles, and digital publishing tools.
• Data Analytics: Proficiency in using analytics tools (e.g., Google Analytics) to understand audience engagement and inform product decisions.

General Skills

• Business Acumen: Ability to balance editorial and financial goals, ensuring products drive both audience satisfaction and revenue.
• Prototyping: Skill in creating visual aids and prototypes to communicate ideas to stakeholders.
• Problem-Solving: Creative and strategic thinker capable of addressing complex challenges.
• Communication: Strong verbal and written communication skills to articulate ideas and build consensus.
• Leadership: Proven ability to inspire and guide cross-functional teams towards shared objectives.
• Empathy: Deep understanding of user needs and motivations to deliver impactful and engaging products.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Personal leave
• Personal development opportunities
• Dental insurance
• Vision insurance
• Paid training and development
• Remote work flexibility

職責：

• 實現管理層設定的毛利（GP）目標。
• 預測 規劃、制定、實施、審查業務計畫和策略，以維持指定產品的成長和利潤。
• 豐富的產品知識，熟悉相關品牌與產品。定期安排、進行或協調相關銷售團隊的產品訓練。
• 透過識別市場新趨勢、監控定價政策、競爭格局以及透過所有管道創造收入的成長機會來制定定價和促銷策略及規劃。
• 不斷審查庫存水平，以滿足產品可用性並消除滯銷產品。
• 建立目標客戶群並與通路合作夥伴保持富有成效的專業關係，以最大限度地提高銷售額，確保業務成功和長期可持續發展。
• 財務規劃、後勤規劃，並在需要時協助處理高嚴重性請求或問題升級。
• 根據管理層的要求執行任何臨時任務。

要求：

• 候選人必須至少擁有大眾傳播、行銷、公共關係或同等學歷的文憑/學士學位。
• 該職位需要至少1年相關領域的工作經驗。
• 具備IT產品知識。
• 有組織性，較強的人際溝通和溝通能力。
• 高水準的概念、分析和解決問題的能力。
• 態度積極，自我激勵
• 願意到外地出差
• 申請者必須願意在霹靂州怡保工作。

好處：

• 員工購股權計畫（ESOS）
• 關鍵績效指標獎勵
• EPF、SOCSO、EIS
• 醫療索賠
• 加班索賠
• 年假/病假/婚假等
• 員工購買計劃
• 產品訓練：Apple/ Intel/ Microsoft/ APC等
• 海外旅行：亞洲、美洲、澳洲、歐洲
• 薪資審查 - 每年兩次

角色概述

《當今大馬》的編輯產品經理將在內容創作、技術和使用者體驗之間發揮關鍵作用。該職位將產品經理的策略監督與對新聞業的深刻理解結合起來，開發出對我們的受眾有用並為公司帶來利潤的產品。該職位不僅關注內容交付背後的技術，還關注內容本身及其管理。

職責

內容和產品策略

• 制定並執行使編輯內容與數位產品創新保持一致的策略。
• 根據受眾需求和業務目標來確定內容製作和產品功能的優先順序。
• 識別和評估擴大《當今大馬》影響力和影響力的新機會。

產品開發與執行

• 管理數位產品從構思到發布的端到端生命週期。
• 與跨職能團隊（包括編輯、設計師、工程師和分析師）合作，創建高品質且以使用者為中心的產品。
• 領導優化跨平台使用者體驗的舉措，確保內容易於存取、有吸引力且具影響力。

以使用者為中心的內容交付

• 應用設計思維原則，確保跨裝置和格式無縫呈現內容。
• 了解受眾行為和偏好，為產品決策和內容規劃提供資訊。
• 使用新興的數位工具和技術創新講故事的方法。

數據驅動的決策

• 利用分析來衡量內容和產品性能，確定需要改進的領域。
• 使用數據洞察為策略決策提供資訊、增強用戶參與度並實現業務目標。

協作與領導

• 充當編輯和技術團隊之間的聯絡人，以確保目標和優先事項保持一致。
• 向整個組織的利害關係人傳達專案的願景和進度。
• 倡導團隊內的創新和協作文化。

資格

具體技能

• 新聞敏銳度：對編輯工作流程和說故事技巧有深入的了解，能夠識別和利用數位說故事的機會。
• 設計思維：體驗設計以使用者為中心的數位產品，重點在於內容呈現和可訪問性。
• 技術流暢性：熟悉網頁開發流程、使用者體驗設計原則和數位出版工具。
• 數據分析：熟練使用分析工具（例如 Google Analytics）來了解受眾參與度並為產品決策提供資訊。

一般技能

• 商業頭腦：能夠平衡編輯和財務目標，確保產品能提高觀眾滿意度和收入。
• 原型製作：創建視覺輔助工具和原型以向利害關係人傳達想法的技能。
• 解決問題：具有創造性和策略性的思想家，能夠應對複雜的挑戰。
• 溝通：強大的口頭和書面溝通能力，能夠表達想法並建立共識。
• 領導力：具有激勵和指導跨職能團隊實現共同目標的能力。
• 同理心：深入了解使用者的需求和動機，以提供有影響力和吸引力的產品。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 事假
• 個人發展機會
• 牙科保險
• 視力保險
• 有薪培訓和發展
• 遠距工作彈性

Job Responsibilities:

• Providing support on end user equipment (I.e : desktop, laptop, mobile devices, conference devices, printers and etc)
• Administering multiple collaboration tools and providing end-user support.
• Level 1 support on server and network infrastructure
• Level 1 support experience for network equipment and telecommunication equipment
• Vendor communication with internet and telecommunication service providers for service escalation
• Vendor communication in IT requirements and IT procurement documents preparation and processing

Perks & Benefits

• Employee equity
• Personal leave
• Open culture

工作職責：

• 提供對最終用戶設備的支援（即：桌上型電腦、筆記型電腦、行動裝置、會議設備、印表機等）
• 管理多種協作工具並提供最終用戶支援。
• 伺服器和網路基礎設施的 1 級支持
• 網路設備及電信設備一級支援經驗
• 供應商與互聯網和電信服務供應商溝通以升級服務
• 供應商在 IT 需求和 IT 採購文件準備和處理方面的溝通

津貼和福利

• 員工股權
• 事假
• 開放文化

POSITION SUMMARY:

The Head of IT Operations will lead the development and implementation of IT operations strategies and roadmaps, ensuring alignment with the overall Group IT strategic plans. Acting as a trusted advisor to the Tune Protect Malaysia leadership team, the incumbent will ensure IT services effectively address business needs while maintaining operational excellence and mitigating risks related to IT landscapes. This role requires a strong understanding of the technology landscape, the ability to foster stakeholder relationships, and a focus on security, business continuity, and operational excellence.

JOB RESPONSIBILITIES:

Strategy & Leadership

• Provide leadership to the IT Operations unit, fostering a culture of business orientation and continuous service improvement.
• Develop and execute IT operations strategies and roadmaps aligned with Group IT and enterprise strategic plans.
• Control annual operating and capital expenditure budgets (Capex/Opex)
• Support the business in driving customer-centric initiatives for good customer engagement and experience.

IT Service Management

• Ensure smooth transition and ongoing support for the core system migration to go-live and post-go-live phases.
• Oversee IT end-user services, core system operations and IT service management
• Ensure service level agreements (SLAs) and operating level agreements (OLAs) across Tune Protect entities are met consistently
• Lead IT service management initiatives and develop IT scorecards for senior management reviews

Risk & Security

• Identify, assess, and communicate risks related to the IT landscape
• Ensure effective application of security, risk management, and business continuity principles
• Address and resolve findings from internal and external IT audits (e.g., EY, KPMG) to achieve timely closure

Partner and Vendor Engagement

• Develop IT vendor management processes and governance frameworks.
• Enhance engagement with strategic partners and suppliers through effective partner governance.
• Foster collaborative partnerships to improve service delivery and operational efficiency

Performance and Governance

• Measure and ensure operational services and performance using consistent and accurate metrics.
• Align IT initiatives with the long-term and annual business plans of the organization.
• Support the rollout of security and quality assurance initiatives.
• Maintain close coordination with audit, product, and technology teams to drive improvements.

Key Deliverables/Expectations

• Digital and API-first approach to IT operations
• Seamless core system implementation and ongoing support.
• Effective management of two core systems integral to the transformation process.
• Successful closure of audit findings and improved risk management.
• Implementation of IT service scorecards and consistent measurement of performance.
• Alignment of IT operations with strategic goals, ensuring ROI and cost optimization.

QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in Engineering, Technology, Computer Science, Computer Engineering, or an equivalent discipline.
• Minimum 10 years of versatile experience in IT Application Operations, with a preference for candidates from financial institutions, though not mandatory.
• Proven experience in managing and implementing modern technologies, including:

-         Cloud infrastructure and services

-         Digital business models

-         API-driven architectures.

SKILLS & COMPETENCIES:

• Leadership & Communication: Ability to drive high accountability teams and communicate with all stakeholders effectively
• Customer Focus: Commitment to delivering customer-centric IT services that meet business and customer needs
• Risk Management: Expertise in identifying and mitigating IT-related risks
• Vendor Management: Skilled in establishing and managing partnerships with vendors and service providers

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.home.teleport.asia/ 

SALARY RANGE : RM8,000 - RM10,000

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

Leads the Data Governance team, focusing on data accuracy, security, and compliance.

• Develop and implement data governance policies.
• Ensure compliance with data-related regulatory requirements.
• Collaborate with the Data Product Manager to address governance issues
• Work closely with project managers to understand and maintain focus on their analytical needs, including identifying critical metrics, KPIs, and deliver actionable insights & dashboard to relevant decision-makers
• Analyze data to answer key questions with an eye for what drives business performance, investigating and communicating areas for improvement in efficiency and productivity
• Develop, maintain, and review the requirements, design and testing documentation

Requirements and Qualifications:

• BS/MS/PhD in a Business, IT, Mathematics, Science or Engineering discipline
• Up to 4 yrs relevant experience
• Ability to translate business requirements into non-technical, lay terms.
• Strong using SQL skills for data analytics and a good understanding of statistics
• Familiar or prone to adopt design thinking methods
• Able to operate under pressure and change, and balance among speed, reliability, interpretability
• Good working knowledge of productivity tools such as G Suite, Git, Jira, Confluence
• Experience with code versioning, code review and documentation
• Applicants with experience using Google Cloud Platform are highly favored.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Job Brief:

We are looking for a skilled IT Product Manager to lead the development, enhancement, and optimization of our technology products and services. As an IT Product Manager, you will be responsible for the product lifecycle, from ideation and strategy to implementation and performance monitoring. You will work closely with cross-functional teams to ensure the product meets business goals.

Job Responsibilities:

• Gather and prioritize product requirements from stakeholders, defining and developing clear product strategy, specifications and user stories for the development team.
• Work closely with cross-functional teams (e.g., engineering, UX/UI design, marketing) to deliver high-quality products that meet user needs and business goals.
• Serve as the main point of contact for product-related queries, updates, and stakeholder communications throughout the product lifecycle.
• Set and monitor product KPIs (e.g., user engagement, performance, adoption rate, etc.) to assess the success and identify areas for improvement.
• Ensure strong product documentation and maintain accurate records of updates, features, and issues.
• Provide training and product insights to internal teams, equipping them with the knowledge to support customers effectively.
• Identify potential risks and create mitigation strategies, ensuring minimal impact on product performance and timelines.
• Resolve product issues in a timely manner and work with IT and support teams to address and escalate incidents when necessary.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. 
• 3-5 years of experience in product management, with a focus on IT products or technology solutions.
• Technical Skills:
• Strong understanding of software development processes, IT infrastructure, cloud computing, and cybersecurity.
• Proficiency with product management tools (e.g., JIRA, DevOps) and familiarity with Agile/Scrum methodologies.
• Experience with data analysis and familiarity with tools such as Google Analytics, SQL, or BI software is a plus.
• Proficiency in software development with expertise in Java, Bootstrap, Framework 4.0, jQuery, Visual Basic, HTML, and ASP Classic is a plus.
• Knowledge of application security (encryption, authentication, security assessments) is a plus.
• Soft Skills:
• Excellent communication and interpersonal skills, with the ability to translate technical concepts into user-friendly language.
• Strong problem-solving skills, with a proactive approach to identifying and addressing challenges.
• Ability to work in a fast-paced environment, managing multiple projects and priorities simultaneously.
• Demonstrated interest and passion for the industry.