Total 22 it support executive job vacancies in Information Technology category in Malaysia

• First Level Hardware & Software support (Laptops, Desktops, Printer, mobile phones, Microsoft Office, Office 365) for BMY and BCN site 
• First contact of IT related tasks for Plant and Administration 
• Direct contact and counterpart to and for Global IT to implement, manage and adapt systems to comply with Baerlocher group standards 
• Direct contact and counterpart to external IT service providers 
• Administration and support of local infrastructure systems (AD, Azure AD, Server, Backup, Network) in cooperation with Global IT 
• Create and maintain IT documentation 
• Computer & Software inventory, license tracking, asset management and hardware maintenance renewals based on IT management system  
• Software and systems installation based on Software Deployment system in cooperation with Global IT 
• Creation, Adoption and Maintenance of IT policies and systems to support the implementation of strategies set by upper management & Global IT.  
• Analyzing the business requirements of departments, determining their technology needs and finding solutions in alignment with Global IT to accomplish the requirement.  
• Ensuring that IT systems, applications and communication equipment within the organization are managed and maintained in accordance with documented processes, procedures, guidelines and instructions. 

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

Responsibilities:

1. Oversee and manage the day-to-day IT operations, ensuring all systems and networks are operating efficiently and securely.
2. Able to procure necessary IT related equipment for company needs.
3. Responsible for ERP system (Epicor Kinetic) to provide first line of support.
4. Involve in application design, confirm the system logic, system integration, system interfaces, and system customisations.
5. Provide daily technical support for desktops, laptops, printers, servers, and network issues.
6. Perform general IT administrative tasks, including managing the fixed asset register, documentation, and guidelines.
7. Offer timely end-user support, diligently troubleshooting and resolving IT-related issues while keeping the helpdesk ticketing system updated with accurate information.
8. Execute any additional tasks and responsibilities that may be assigned periodically by senior management.

Position Requirements:

• Degree in Computer Science or similar field.
• At least 3 years of ERP (Epicor Kinetic) implementation experience either from an end-user or vendor background.
• Good understanding of ERP functionalities.
• Good planning and coordination skills.
• Strong writing, verbal communication, and presentation skills.
• Good interpersonal skill and with proven ability in troubleshooting and problem solving.
• Able to work travel when is required. 
• Fluency in both written and spoken English and Bahasa Malaysia.

Benefits:

• Allowance provided
• Permanent position with salary increment after confirmation
• Annual salary and performance-based bonuses
• 5 working days (Monday to Friday)
• On-site parking
• Air-conditioned work environment
• Access to panel clinics
• Medical and dental claims
• Hospitalization and surgery insurance
• Personal accident insurance

The role involves providing technical support, engaging in sales activities, and delivering exceptional customer service on a daily basis. The Pre-Sales and Technical role requires working closely with the technical team to understand and present complex solutions to clients.

Job Description:

• Building the product lines, services, supporting the sales department in sales activities, and developing the company’s portfolio.
• Procuring, maintaining, developing, upgrading and other IT systems-related items for the use of LifeTech and its customers.
• To maintain a thorough knowledge of the company’s products and service offerings and methodologies
• To work with the product development teams to capture new customer requirements and develop and expand the product portfolio
• Planning of sales strategies, the positioning in contrast to the competitors and the demonstration of the business
• Preparation of presentations about the products or services with all their values for the usage of the sales department
• Creation of marketing concepts
• To articulate (through written submissions and oral presentations) solutions to both technical and non-technical customers
• Coordination and organization of demand generating activities like tradeshows, company events or customer workshops
• Engagement with the customers and interpretation of their needs and derivation of advice for prospective products that are aligned with the customers' demands
• To advise on bid / no bid decisions based on technical and commercial considerations
• Assist in production of RFP/RFQ
• Ensure smooth transition to technical teams of the business and functional requirements agreed with customer and enable initial hand holding and relationship building with customer

Job Requirement:

• 2-3 Year Experience in Business Development or Sales
• Excellent communication skills with a flair for presentations.
• Ability to speak and write good English is a must
• Forward thinking, open-minded confident and self-motivated
• Bachelor's degree in Information Technology or related field

Perks & Benefits

• Nearby public transport
• Free snacks / Happy hours
• Personal development opportunities

Responsibilities:

• Execute full software development life cycle (SDLC).
• Create flowcharts, layouts and documentation to identify requirements and solutions.
• Write well-designed, testable code.
• Produce specifications and determine operational feasibility.
• Integrate software components into a fully functional software system.
• Develop software verification plans and quality assurance procedures.
• Document and maintain software functionality.
• Troubleshoot, debug and upgrade existing systems.
• Deploy programs and evaluate user feedback.
• Comply with project plans and industry standards.
• Ensure software is updated with latest features.

Requirements:

• Proven work experience as a Software Engineer or Software Developer.
• Experience designing interactive applications.
• Ability to develop software in Java, Ruby on Rails, C++ or other programming languages.
• Strong knowledge of relational databases, SQL and ORM technologies (JPA2, Hibernate).
• Experience developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC).
• Familiarity with test-driven development.
• Excel in software engineering tools.
• Ability to document requirements and specifications.
• Possess at least a Bachelor's Degree in Computer Science, Engineering or relevant field.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours

• BMY 和 BCN 網站的一級硬體和軟體支援（筆記型電腦、桌上型電腦、印表機、手機、Microsoft Office、Office 365）
• 首次接觸工廠和管理部門的 IT 相關任務
• 與 Global IT 直接聯繫和對應，以實施、管理和調整系統以符合 Baerlocher 集團標準
• 與外部 IT 服務提供者的直接聯繫和對應
• 與 Global IT 合作管理和支援本地基礎設施系統（AD、Azure AD、伺服器、備份、網路）
• 建立和維護 IT 文檔
• 基於IT管理系統的電腦和軟體庫存、許可證追蹤、資產管理和硬體維護更新
• 與Global IT合作基於Software Deployment系統的軟體和系統安裝
• 創建、採用和維護 IT 政策和系統，以支援高階管理人員和全球 IT 制定的策略的實施。
• 分析部門的業務需求，確定其技術需求，並找到與全球 IT 一致的解決方案來完成需求。
• 確保組織內的 IT 系統、應用程式和通訊設備按照記錄的流程、程序、指南和說明進行管理和維護。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 定期團隊活動
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 有薪培訓和發展

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Description

Looking for sales account manager who will be responsible for developing long-term

relationship with clients and overseeing sales. As a Sales Account manager you will be

responsible to develop leads, building and maintaining relationship, managing deals, fulfill

their requirements and requests, respond to their queries in a timely manner and aspire to

deliver a positive client experience.

Key Roles and Responsibilities

• Manage portfolio of clients to achieve long-term success
• Develop positive relationship with clients.
• Find key people in organizations to sell our solutions – Mostly IT department.
• Able to present and upsell TechLab’s solutions and support offerings.
• Remediate conflicts with clients in a timely manner.
• Understanding each clients nature of business to propose suitable solutions and offerings.

Plus Points in Experience

• Relevant experience in similar client-facing role
• Experience in a strategic partner management position
• Experience in the IT or professional services industry with a focus on business development and/or sales
• Experience in managing multiple stakeholders and projects
• Proven experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth
• Strong sales orientation with experience working with clients and business teams to create sales-orientated solutions and services
• Experience with successful partner management.

Qualifications

• SPM, diploma graduate or equivalent education experience.
• Experience as Sales Account Manager/Sales Representative (also open to freshgrads)
• Proficient in Excel, Word, Powerpoint, CRM and Google suite

What We Offer:

• Competitive salary and commission structure.
• Opportunities for professional development and growth.

How to Apply:

Interested candidates can submit your resume to hr@techlab.com.my.

A supportive and collaborative work environment. Join our team at TechLab Security Sdn

Bhd and embark on a rewarding career in the exciting field of security technology sales.

Apply now to be part of our dedicated team!

Perks & Benefits

• Season parking provided
• Insurance
• Medical Claims
• Commissions and Bonus

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Description :

•  Handle software-related requests for assistance (problems)
• Takes and manages requests that come in by phone, email or through the support ticketing
• Troubleshoot software and identify root causes of software problems
• Analyze software related issues and propose solutions
• Fix software problems and test (verify) solutions prior to implementing them
• Obtain and log customer feedback for the purpose of process improvement
• Document software support activities thoroughly, accurately, and in a timely manner

Job Requirements :

• BS Degree in Information Technology, Computer Science or relevant field
• Exceptional verbal and written communication skills
• Listening ability and patience
• Extraordinary customer service and relationship management experience
• Critical thinking skills

Perks & Benefits

• Free snacks / Happy hours
• Regular team activities
• Remote work flexibility

IMPORTANT:

• When applying, please indicate your internship period, including both the start and end dates of your availability.
• The internship duration must be a minimum of 3 months or longer.

During the internship period, you will be exposed to these areas:

Role & Responsibilities:

• Hardware Support: Install, configure, and troubleshoot hardware components such as PCs, notebooks, printers, and scanners.
• Software Support:
  • Install, configure, and troubleshoot the Microsoft Windows Operating System and Microsoft Applications on desktops and notebooks.
  • Install and resolve issues related to McAfee Antivirus Software, including applying patches and hotfixes for Microsoft or other applications.
• Data Analysis: Conduct analysis to support business and IT-related activities.
• System Imaging and Deployment:
  • Create and manage PC images for streamlined deployment.
  • Support CA deployment and manage McAfee Agents as required.

Requirements:

• Currently pursuing or holding a Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Proficiency in Windows Operating Systems and Microsoft Desktop Applications.
• Strong passion for learning, quick adaptability, and effective communication and interpersonal skills.
• Open to undertaking the outlined internship responsibilities.
• Willing to travel within the Klang Valley area (preferably with own transport).
• Internship Duration: Minimum of 3 months or longer.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Open culture
• Personal development opportunities

Roles & Responsibilities:

• EUC Hardware Support: Install, configure, and troubleshoot End User Computing (EUC) hardware, including PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT devices.
• Software Installation and Troubleshooting: Install, configure, and troubleshoot Microsoft Windows, Microsoft Office, and other client applications.
• Device Setup and Imaging: Create and maintain system images, deploy software, and support the setup of new devices.
• Critical Software Deployment: Support the deployment of software centers, antivirus agents, and other critical software solutions.
• Asset Management: Provide asset disposal services in compliance with organizational processes and procedures.
• Hardware Inventory Reporting: Assist in capturing and maintaining hardware inventory data for accurate reporting.
• Project Support: Assist with EUC hardware and software-related projects, including planning, implementation, and troubleshooting.
• End-User Technical Support: Deliver technical support to end-users via in-person interactions, phone, email, and remote access, ensuring timely issue resolution.
• Support Request Management: Document and track support requests to ensure proper resolution and follow-up.
• Collaboration with IT Teams: Work closely with IT teams to resolve end-user issues and enhance productivity.

Requirements:

• Qualifications: Diploma or Bachelor’s degree in Computer Science, IT, or Engineering (Computer/Telecommunications).
• Experience: At least 2 years of experience in IT support, with proven skills in troubleshooting, testing, and repairing hardware/software.
• Technical Knowledge: Proficient in Microsoft desktop applications (Word, Excel, PowerPoint, Outlook) and Windows OS.
• Communication Skills: Strong interpersonal and communication skills, with the ability to explain technical concepts clearly.
• Work Environment Adaptability: Ability to work in fast-paced environments and adapt to customer needs.
• Independent Work: Capable of working independently and taking ownership of assigned tasks.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities

Roles & Responsibilities:

• EUC Hardware Support: Install, configure, and troubleshoot End User Computing (EUC) hardware, including PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT devices.
• Software Installation and Troubleshooting: Install, configure, and troubleshoot Microsoft Windows, Microsoft Office, and other client applications.
• Device Setup and Imaging: Create and maintain system images, deploy software, and support the setup of new devices.
• Critical Software Deployment: Support the deployment of software centers, antivirus agents, and other critical software solutions.
• Asset Management: Provide asset disposal services in compliance with organizational processes and procedures.
• Hardware Inventory Reporting: Assist in capturing and maintaining hardware inventory data for accurate reporting.
• Project Support: Assist with EUC hardware and software-related projects, including planning, implementation, and troubleshooting.
• End-User Technical Support: Deliver technical support to end-users via in-person interactions, phone, email, and remote access, ensuring timely issue resolution.
• Support Request Management: Document and track support requests to ensure proper resolution and follow-up.
• Collaboration with IT Teams: Work closely with IT teams to resolve end-user issues and enhance productivity.

Requirements:

• Qualifications: Diploma or Bachelor’s degree in Computer Science, IT, or Engineering (Computer/Telecommunications).
• Experience: At least 2 years of experience in IT support, with proven skills in troubleshooting, testing, and repairing hardware/software.
• Technical Knowledge: Proficient in Microsoft desktop applications (Word, Excel, PowerPoint, Outlook) and Windows OS.
• Communication Skills: Strong interpersonal and communication skills, with the ability to explain technical concepts clearly.
• Work Environment Adaptability: Ability to work in fast-paced environments and adapt to customer needs.
• Independent Work: Capable of working independently and taking ownership of assigned tasks.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities

IMPORTANT:

• When applying, please indicate your internship period, including both the start and end dates of your availability.
• The internship duration must be a minimum of 3 months or longer.

During the internship period, you will be exposed to these areas:

Role & Responsibilities:

• Hardware Support: Install, configure, and troubleshoot hardware components such as PCs, notebooks, printers, and scanners.
• Software Support:
  • Install, configure, and troubleshoot the Microsoft Windows Operating System and Microsoft Applications on desktops and notebooks.
  • Install and resolve issues related to McAfee Antivirus Software, including applying patches and hotfixes for Microsoft or other applications.
• Data Analysis: Conduct analysis to support business and IT-related activities.
• System Imaging and Deployment:
  • Create and manage PC images for streamlined deployment.
  • Support CA deployment and manage McAfee Agents as required.

Requirements:

• Currently pursuing or holding a Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Proficiency in Windows Operating Systems and Microsoft Desktop Applications.
• Strong passion for learning, quick adaptability, and effective communication and interpersonal skills.
• Open to undertaking the outlined internship responsibilities.
• Willing to travel within the Klang Valley area (preferably with own transport).
• Internship Duration: Minimum of 3 months or longer.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Open culture
• Personal development opportunities

The role involves providing technical support, engaging in sales activities, and delivering exceptional customer service on a daily basis. The Pre-Sales and Technical role requires working closely with the technical team to understand and present complex solutions to clients.

Job Description:

• Building the product lines, services, supporting the sales department in sales activities, and developing the company’s portfolio.
• Procuring, maintaining, developing, upgrading and other IT systems-related items for the use of LifeTech and its customers.
• To maintain a thorough knowledge of the company’s products and service offerings and methodologies
• To work with the product development teams to capture new customer requirements and develop and expand the product portfolio
• Planning of sales strategies, the positioning in contrast to the competitors and the demonstration of the business
• Preparation of presentations about the products or services with all their values for the usage of the sales department
• Creation of marketing concepts
• To articulate (through written submissions and oral presentations) solutions to both technical and non-technical customers
• Coordination and organization of demand generating activities like tradeshows, company events or customer workshops
• Engagement with the customers and interpretation of their needs and derivation of advice for prospective products that are aligned with the customers' demands
• To advise on bid / no bid decisions based on technical and commercial considerations
• Assist in production of RFP/RFQ
• Ensure smooth transition to technical teams of the business and functional requirements agreed with customer and enable initial hand holding and relationship building with customer

Job Requirement:

• 2-3 Year Experience in Business Development or Sales
• Excellent communication skills with a flair for presentations.
• Ability to speak and write good English is a must
• Forward thinking, open-minded confident and self-motivated
• Bachelor's degree in Information Technology or related field

Perks & Benefits

• Nearby public transport
• Free snacks / Happy hours
• Personal development opportunities

Responsibilities:

• Achieve Gross Profit (GP) target as set by the Management.
• Forecast Planning, develop, implement, review business plans and strategies to sustain growth and profit for product(s) as assigned. 
• Thorough product knowledge, familiar with related brand and products as well. Arrange, conduct or coordinate product training to relevant sales team on regular basis.
• Pricing and promotion strategy and planning by identifying the market for newer trends, monitoring pricing policies, competitive landscape and grow opportunities with all channel to generate revenue.
• Constantly review inventory level to cate for product availability and eliminates slow moving products.
• Establish the target customer groups and maintain productive, professional relationships with channel partners to maximize sales, ensure business success and long-term sustainability.
• Financial planning, logistic planning and assist with high severity requests or issue escalations as and when needed.
• Perform any ad hoc assignments as and when required by Management.

Requirements:

• Candidates must possess at least a Diploma/Bachelor’s Degree in Mass Communication, Marketing, Public Relations or equivalent.
• At least 1 year of working experience in the related field is required for this position.
• Possess IT products knowledge.
• Organized, strong interpersonal and communication skills.
• High level of conceptual, analytical and problem solving skills.
• Positive attitude, self-motivated
• Willing to travel outstation
• Applicants must be willing to work in Ipoh, Perak.

Benefits:

• Employee Shares Option Scheme (ESOS)
• KPI rewards
• EPF, SOCSO, EIS
• Medical Claim
• Overtime Claim
• Annual Leave/ Medical Leave/ Wedding Leave, etc
• Staff Purchase Scheme
• Product Training: Apple/ Intel/ Microsoft/ APC, etc
• Oversea Trip: Asia, America, Australia, Europe
• Salary Review- Twice per year

職位說明 ：

• 處理與軟體相關的幫助請求（問題）
• 接受並管理透過電話、電子郵件或支援票務提出的請求
• 排除軟體故障並確定軟體問題的根本原因
• 分析軟體相關問題並提出解決方案
• 修復軟體問題並在實施之前測試（驗證）解決方案
• 取得並記錄客戶回饋以改善流程
• 徹底、準確、及時地記錄軟體支援活動

職位要求：

• 資訊科技、電腦科學或相關領域的學士學位
• 優秀的口頭和書面溝通能力
• 傾聽能力和耐心
• 卓越的客戶服務和關係管理經驗
• 批判性思考能力

津貼和福利

• 免費小吃/歡樂時光
• 定期團隊活動
• 遠距工作彈性

The role involves providing technical support, engaging in sales activities, and delivering exceptional customer service on a daily basis. The Pre-Sales and Technical role requires working closely with the technical team to understand and present complex solutions to clients.

Job Description:

• Building the product lines, services, supporting the sales department in sales activities, and developing the company’s portfolio.
• Procuring, maintaining, developing, upgrading and other IT systems-related items for the use of LifeTech and its customers.
• To maintain a thorough knowledge of the company’s products and service offerings and methodologies
• To work with the product development teams to capture new customer requirements and develop and expand the product portfolio
• Planning of sales strategies, the positioning in contrast to the competitors and the demonstration of the business
• Preparation of presentations about the products or services with all their values for the usage of the sales department
• Creation of marketing concepts
• To articulate (through written submissions and oral presentations) solutions to both technical and non-technical customers
• Coordination and organization of demand generating activities like tradeshows, company events or customer workshops
• Engagement with the customers and interpretation of their needs and derivation of advice for prospective products that are aligned with the customers' demands
• To advise on bid / no bid decisions based on technical and commercial considerations
• Assist in production of RFP/RFQ
• Ensure smooth transition to technical teams of the business and functional requirements agreed with customer and enable initial hand holding and relationship building with customer

Job Requirement:

• 2-3 Year Experience in Business Development or Sales
• Excellent communication skills with a flair for presentations.
• Ability to speak and write good English is a must
• Forward thinking, open-minded confident and self-motivated
• Bachelor's degree in Information Technology or related field

Perks & Benefits

• Nearby public transport
• Free snacks / Happy hours
• Personal development opportunities

Job Brief:

The IT Manager is responsible for overseeing IT operations, leading the team, managing infrastructure and projects, ensuring security, and maintaining service accounts. This role ensures efficient system performance aligned with business objectives.

Job Responsibilities:

• Manage the IT team, assigning tasks, providing guidance, and overseeing day-to-day operations to ensure smooth functioning.
• Oversee IT infrastructure, including server management, networking, storage, and domain server operations.
• Manage both internal and public software applications, ensuring proper licensing and regular updates.
• Lead and manage multiple IT projects, ensuring they are delivered on time, within scope, and aligned with business goals.
• Manage the list of service subscriptions and vendor accounts, ensuring smooth operations and cost-effectiveness.
• Monitor and troubleshoot IT systems to ensure performance, security, and reliability.
• Implement and maintain robust security protocols to protect against cyber threats.
• Experience with web administration is a plus, contributing to web infrastructure management.
• Effectively communicate with internal stakeholders, ensuring IT strategies align with business objectives.

Job Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• At least 3 years of team management experience and 5 years of IT operations.
• Experience in internal project management
• Proficient in English, Mandarin is a plus.
• Programming language of Java, Bootstrap, Framework 4.0, Jquery will be a plus.
• Familiarity with the Software Development Life Cycle (SDLC) will be a plus.
• Familiar with Visual basic, HTML, ASP Classic
• Proficiency in managing hardware, software, and network Excellent leadership, communication, and project management skills.
• Strong problem-solving and decision-making abilities.
• Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.

The Office Automation and Technical Support Manager is responsible for overseeing office technology systems, managing IT support, and leading the entire lifecycle of all workstation equipment e.g. laptops and devices.  This will cover all staff in all Malaysian offices (Titiwangsa, Menara KH, Cyberjaya, Penang) 

This position is ideal for a tech-savvy leader who excels at implementing automation tools, managing device procurement and distribution, delivering excellent user support across the organization, and providing strategic leadership in technology deployment to enhance productivity. 

Key Responsibilities: 

1. Office Automation Management: 

• Oversee the selection, deployment, and management of office automation tools (e.g., M365, Microsoft Dynamics, JIRA). 
• Work closely with department heads to assess needs and identify opportunities to automate repetitive tasks and streamline office workflows. 
• Manage vendor relationships and liaise with external service providers to ensure timely upgrades, support, and integration of systems. 

2. Internal Technical Support: 

• Lead the internal technical support team to provide high-quality, timely support for staff on hardware, software, and network-related issues. 
• Implement and maintain helpdesk systems to track, prioritize, and resolve employee IT issues efficiently. 
• Develop and enforce IT support policies, procedures, and documentation to maintain smooth operations and ensure security compliance. 
• Developing and managing the organisation’s private Sharepoint intranet. 

3. Equipment Procurement and Management: 

• Manage the team responsible for procuring, configuring, and distributing laptops, mobile devices, and other office technology equipment like meeting room electronic equipment. 
• Ensure the timely provision of technology to new hires and existing employees, including the setup and deployment of devices. 
• Oversee inventory management for office technology assets, including tracking, repair, and lifecycle management of devices. 

4. System Management & Upgrades: 

• Oversee the regular maintenance, updates, and troubleshooting of office hardware and software systems. 
• Ensure all office technology, including printers, computers, phones, and networking equipment, is functioning optimally. 
• Implement backup, disaster recovery, and cybersecurity protocols to safeguard company data and ensure business continuity. 

5. Training and Development: 

• Lead, develop and mentor the IT admin and technical support team   
• Organize and deliver training sessions for staff on new office automation tools, software, and IT policies. 
• Develop user guides and technical documentation to enhance self-service support. 

6. Strategic Leadership: 

• Collaborate with senior management to identify technology-driven opportunities that will increase organizational efficiency and innovation. 
• Stay up-to-date with the latest office automation trends, software solutions, and best practices in technical support. 

Qualifications: 

• Bachelor's degree in Information Technology, Computer Science, or a related field. 
• 5+ years of experience in IT support, cloud solutioning, office automation, or a related field, with at least 2 years in a management role. 
• Strong technical knowledge of office software systems, workflow automation tools, network infrastructure, and cybersecurity practices. 
• Excellent problem-solving skills with a proactive and hands-on approach to troubleshooting. 
• Experience in managing IT projects, including system rollouts and upgrades. 
• Strong communication and interpersonal skills, with the ability to work with non-technical staff and cross-functional teams.