Total 61 it specialist job vacancies in Information Technology category in Malaysia

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Description

Looking for sales account manager who will be responsible for developing long-term

relationship with clients and overseeing sales. As a Sales Account manager you will be

responsible to develop leads, building and maintaining relationship, managing deals, fulfill

their requirements and requests, respond to their queries in a timely manner and aspire to

deliver a positive client experience.

Key Roles and Responsibilities

• Manage portfolio of clients to achieve long-term success
• Develop positive relationship with clients.
• Find key people in organizations to sell our solutions – Mostly IT department.
• Able to present and upsell TechLab’s solutions and support offerings.
• Remediate conflicts with clients in a timely manner.
• Understanding each clients nature of business to propose suitable solutions and offerings.

Plus Points in Experience

• Relevant experience in similar client-facing role
• Experience in a strategic partner management position
• Experience in the IT or professional services industry with a focus on business development and/or sales
• Experience in managing multiple stakeholders and projects
• Proven experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth
• Strong sales orientation with experience working with clients and business teams to create sales-orientated solutions and services
• Experience with successful partner management.

Qualifications

• SPM, diploma graduate or equivalent education experience.
• Experience as Sales Account Manager/Sales Representative (also open to freshgrads)
• Proficient in Excel, Word, Powerpoint, CRM and Google suite

What We Offer:

• Competitive salary and commission structure.
• Opportunities for professional development and growth.

How to Apply:

Interested candidates can submit your resume to hr@techlab.com.my.

A supportive and collaborative work environment. Join our team at TechLab Security Sdn

Bhd and embark on a rewarding career in the exciting field of security technology sales.

Apply now to be part of our dedicated team!

Perks & Benefits

• Season parking provided
• Insurance
• Medical Claims
• Commissions and Bonus

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Responsibilities:

1. Oversee and manage the day-to-day IT operations, ensuring all systems and networks are operating efficiently and securely.
2. Able to procure necessary IT related equipment for company needs.
3. Responsible for ERP system (Epicor Kinetic) to provide first line of support.
4. Involve in application design, confirm the system logic, system integration, system interfaces, and system customisations.
5. Provide daily technical support for desktops, laptops, printers, servers, and network issues.
6. Perform general IT administrative tasks, including managing the fixed asset register, documentation, and guidelines.
7. Offer timely end-user support, diligently troubleshooting and resolving IT-related issues while keeping the helpdesk ticketing system updated with accurate information.
8. Execute any additional tasks and responsibilities that may be assigned periodically by senior management.

Position Requirements:

• Degree in Computer Science or similar field.
• At least 3 years of ERP (Epicor Kinetic) implementation experience either from an end-user or vendor background.
• Good understanding of ERP functionalities.
• Good planning and coordination skills.
• Strong writing, verbal communication, and presentation skills.
• Good interpersonal skill and with proven ability in troubleshooting and problem solving.
• Able to work travel when is required. 
• Fluency in both written and spoken English and Bahasa Malaysia.

Benefits:

• Allowance provided
• Permanent position with salary increment after confirmation
• Annual salary and performance-based bonuses
• 5 working days (Monday to Friday)
• On-site parking
• Air-conditioned work environment
• Access to panel clinics
• Medical and dental claims
• Hospitalization and surgery insurance
• Personal accident insurance

• First Level Hardware & Software support (Laptops, Desktops, Printer, mobile phones, Microsoft Office, Office 365) for BMY and BCN site 
• First contact of IT related tasks for Plant and Administration 
• Direct contact and counterpart to and for Global IT to implement, manage and adapt systems to comply with Baerlocher group standards 
• Direct contact and counterpart to external IT service providers 
• Administration and support of local infrastructure systems (AD, Azure AD, Server, Backup, Network) in cooperation with Global IT 
• Create and maintain IT documentation 
• Computer & Software inventory, license tracking, asset management and hardware maintenance renewals based on IT management system  
• Software and systems installation based on Software Deployment system in cooperation with Global IT 
• Creation, Adoption and Maintenance of IT policies and systems to support the implementation of strategies set by upper management & Global IT.  
• Analyzing the business requirements of departments, determining their technology needs and finding solutions in alignment with Global IT to accomplish the requirement.  
• Ensuring that IT systems, applications and communication equipment within the organization are managed and maintained in accordance with documented processes, procedures, guidelines and instructions. 

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

Responsibilities:

• Execute full software development life cycle (SDLC).
• Create flowcharts, layouts and documentation to identify requirements and solutions.
• Write well-designed, testable code.
• Produce specifications and determine operational feasibility.
• Integrate software components into a fully functional software system.
• Develop software verification plans and quality assurance procedures.
• Document and maintain software functionality.
• Troubleshoot, debug and upgrade existing systems.
• Deploy programs and evaluate user feedback.
• Comply with project plans and industry standards.
• Ensure software is updated with latest features.

Requirements:

• Proven work experience as a Software Engineer or Software Developer.
• Experience designing interactive applications.
• Ability to develop software in Java, Ruby on Rails, C++ or other programming languages.
• Strong knowledge of relational databases, SQL and ORM technologies (JPA2, Hibernate).
• Experience developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC).
• Familiarity with test-driven development.
• Excel in software engineering tools.
• Ability to document requirements and specifications.
• Possess at least a Bachelor's Degree in Computer Science, Engineering or relevant field.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours

JOB DESCRIPTION

1. Provide system administration support and maintenance of in-house application system including installation, configuration and troubleshooting
2. Understand operating systems, network, troubleshooting and firewall technologies.
3. Setting up computers and/or other hardware peripherals for employees and in-house functions.
4. Manage periodical tasks like daily backups, month-end closing process, stocks taking process, updating of data processing.
5. Maintain Company’s website to ensure the web sites contents are up to date.
6. Ensure timely development and ongoing maintenance of company-wide ERP system.
7. Research, document and resolve technical issues relating to ERP system.
8. Update and manage ERP application system documentation.
9. Interact with ERP vendor on issues requiring technical assistance requests for the systems.
10. Ensure system issues are resolved on time and efficiently to meet deadlines.
11. Work closely and coordinate IT project activities with internal departments
12. Proactive with good data analytical skills and problem-solving abilities to diagnose and resolve IT application issue.
13. Handle all types of system emergencies (IT related)
14. Performing any other IT related duties assigned.

REQUIREMENT

1. Degree in IT/ Computer Science or equivalent
2. Preferably with 3 years of working experience in IT field
3. Must have knowledge in AI/ Web Design
4. Possess good interpersonal & communication skill

Perks & Benefits

• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Paid training and development

IMPORTANT:

• When applying, please indicate your internship period, including both the start and end dates of your availability.
• The internship duration must be a minimum of 3 months or longer.

During the internship period, you will be exposed to these areas:

Role & Responsibilities:

• Hardware Support: Install, configure, and troubleshoot hardware components such as PCs, notebooks, printers, and scanners.
• Software Support:
  • Install, configure, and troubleshoot the Microsoft Windows Operating System and Microsoft Applications on desktops and notebooks.
  • Install and resolve issues related to McAfee Antivirus Software, including applying patches and hotfixes for Microsoft or other applications.
• Data Analysis: Conduct analysis to support business and IT-related activities.
• System Imaging and Deployment:
  • Create and manage PC images for streamlined deployment.
  • Support CA deployment and manage McAfee Agents as required.

Requirements:

• Currently pursuing or holding a Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Proficiency in Windows Operating Systems and Microsoft Desktop Applications.
• Strong passion for learning, quick adaptability, and effective communication and interpersonal skills.
• Open to undertaking the outlined internship responsibilities.
• Willing to travel within the Klang Valley area (preferably with own transport).
• Internship Duration: Minimum of 3 months or longer.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Open culture
• Personal development opportunities

The role involves providing technical support, engaging in sales activities, and delivering exceptional customer service on a daily basis. The Pre-Sales and Technical role requires working closely with the technical team to understand and present complex solutions to clients.

Job Description:

• Building the product lines, services, supporting the sales department in sales activities, and developing the company’s portfolio.
• Procuring, maintaining, developing, upgrading and other IT systems-related items for the use of LifeTech and its customers.
• To maintain a thorough knowledge of the company’s products and service offerings and methodologies
• To work with the product development teams to capture new customer requirements and develop and expand the product portfolio
• Planning of sales strategies, the positioning in contrast to the competitors and the demonstration of the business
• Preparation of presentations about the products or services with all their values for the usage of the sales department
• Creation of marketing concepts
• To articulate (through written submissions and oral presentations) solutions to both technical and non-technical customers
• Coordination and organization of demand generating activities like tradeshows, company events or customer workshops
• Engagement with the customers and interpretation of their needs and derivation of advice for prospective products that are aligned with the customers' demands
• To advise on bid / no bid decisions based on technical and commercial considerations
• Assist in production of RFP/RFQ
• Ensure smooth transition to technical teams of the business and functional requirements agreed with customer and enable initial hand holding and relationship building with customer

Job Requirement:

• 2-3 Year Experience in Business Development or Sales
• Excellent communication skills with a flair for presentations.
• Ability to speak and write good English is a must
• Forward thinking, open-minded confident and self-motivated
• Bachelor's degree in Information Technology or related field

Perks & Benefits

• Nearby public transport
• Free snacks / Happy hours
• Personal development opportunities

• BMY 和 BCN 網站的一級硬體和軟體支援（筆記型電腦、桌上型電腦、印表機、手機、Microsoft Office、Office 365）
• 首次接觸工廠和管理部門的 IT 相關任務
• 與 Global IT 直接聯繫和對應，以實施、管理和調整系統以符合 Baerlocher 集團標準
• 與外部 IT 服務提供者的直接聯繫和對應
• 與 Global IT 合作管理和支援本地基礎設施系統（AD、Azure AD、伺服器、備份、網路）
• 建立和維護 IT 文檔
• 基於IT管理系統的電腦和軟體庫存、許可證追蹤、資產管理和硬體維護更新
• 與Global IT合作基於Software Deployment系統的軟體和系統安裝
• 創建、採用和維護 IT 政策和系統，以支援高階管理人員和全球 IT 制定的策略的實施。
• 分析部門的業務需求，確定其技術需求，並找到與全球 IT 一致的解決方案來完成需求。
• 確保組織內的 IT 系統、應用程式和通訊設備按照記錄的流程、程序、指南和說明進行管理和維護。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 定期團隊活動
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 有薪培訓和發展

IMPORTANT:

• When applying, please indicate your internship period, including both the start and end dates of your availability.
• The internship duration must be a minimum of 3 months or longer.

During the internship period, you will be exposed to these areas:

Role & Responsibilities:

• Hardware Support: Install, configure, and troubleshoot hardware components such as PCs, notebooks, printers, and scanners.
• Software Support:
  • Install, configure, and troubleshoot the Microsoft Windows Operating System and Microsoft Applications on desktops and notebooks.
  • Install and resolve issues related to McAfee Antivirus Software, including applying patches and hotfixes for Microsoft or other applications.
• Data Analysis: Conduct analysis to support business and IT-related activities.
• System Imaging and Deployment:
  • Create and manage PC images for streamlined deployment.
  • Support CA deployment and manage McAfee Agents as required.

Requirements:

• Currently pursuing or holding a Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Proficiency in Windows Operating Systems and Microsoft Desktop Applications.
• Strong passion for learning, quick adaptability, and effective communication and interpersonal skills.
• Open to undertaking the outlined internship responsibilities.
• Willing to travel within the Klang Valley area (preferably with own transport).
• Internship Duration: Minimum of 3 months or longer.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Open culture
• Personal development opportunities

IT Technical Support Engineer are mainly responsible for the smooth running of computer system and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but you'll generally need to:

Job Responsibilities :

- install and configure computer hardware operating systems and applications

- Monitor and maintain computer systems and networks

- Discuss with colleague or clients through a series of actions, either face to face or over the phone, to help set up systems or resolve issues

- Troubleshoot system and network problems, diagnosing and solving hardware or software faults

- Replace parts as required

- Provide support, including procedural documentation and relevant reports

- Follow diagrams and written instructions to repair a fault or set up a system

- Support the roll-out of new applications

- Set up new users' account and profiles and deal with password issues

- Respond within agreed time limits to call-outs

- Work continuously on a task until completion (or referral to third parties, if appropriate)

- Priorities and manage many open case at one time

- Rapidly establish a good working relationship with customers and other professionals, such as software developers

- Test and evaluate new technology

- Conduct electrical safety checks on computer equipment

Requirements:

- Candidate must possess at least Professional certificate

- Diploma / Advance / Higher / Graduate Diploma in Computer Science / Information Technology or equivalent

- At least 2 Years of working experience in Server Maintenance Services, Networking & Hardware Firewall or related IT knowledge with L1 & L 2 Level and above

- Possess driving license with own transport (preferred car)

- Willing to travel outstation when required

- Required language(s): English, Bahasa Malaysia and Mandarin

- Aggressive, self-disciplined and good communication skills

- Excellent service-oriented attitude towards the customer

- Willing to learn adn follow instruction from superior, able to work in a team and independently

- Full time position

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

職位描述

1. 提供系統管理支援和內部應用系統的維護，包括安裝、配置和故障排除
2. 了解作業系統、網路、故障排除和防火牆技術。
3. 為員工和內部職能設定電腦和/或其他硬體週邊設備。
4. 管理定期任務，如每日備份、月末結算流程、盤點流程、資料處理更新。
5. 維護公司網站，確保網站內容是最新的。
6. 確保全公司 ERP 系統的及時開發和持續維護。
7. 研究、記錄並解決與 ERP 系統相關的技術問題。
8. 更新和管理ERP應用系統文件。
9. 就需要係統技術援助請求的問題與 ERP 供應商互動。
10. 確保系統問題按時有效地解決。
11. 與內部部門密切合作並協調 IT 專案活動
12. 積極主動，具有良好的數據分析能力和解決問題的能力，能夠診斷和解決 IT 應用問題。
13. 處理各類系統緊急狀況（IT相關）
14. 履行指派的任何其他 IT 相關職責。

要求

1. IT/電腦科學學位或同等學歷
2. 最好有3年IT領域工作經驗
3. 必須具備人工智慧/網頁設計知識
4. 擁有良好的人際溝通與溝通能力

津貼和福利

• 免費小吃/歡樂時光
• 醫療保險
• 事假
• 有薪培訓和發展

Roles & Responsibilities:

• Act as Subject Matter Expert (SME): Serve as the SME for focus products, including building and deploying customer Standard Operating Environment (SOE).
• Pre-Sales Technical Support: Provide technical support for EUC business, focusing on EUC product solutions, HP TechPulse, and Teradici.
• Infrastructure Solution Design: Analyze, integrate, and architect infrastructure solutions aligned with customer business, technical, and operational requirements.
• Bidding Support and Solution Verification: Assist in bidding efforts by architecting solutions, preparing Bills of Materials (BOM) and quotations, liaising with partners or principals, and verifying solutions.
• Documentation and Proposal Writing: Contribute to technical proposal preparation, including write-ups, presentations, and proof-of-concepts (POCs).
• Technical Advice and Support: Provide advanced technical advice and support to Level 1, 2, and 3 engineers.
• Customer On-Site and Remote Support: Deliver on-site and remote troubleshooting services for customers.
• Incident Management: Handle high-severity incidents, prepare and submit incident reports, and ensure adherence to SLA requirements.
• Problem Management Leadership: Lead problem management for supported products and coordinate the submission of problem management reports.
• Liaison with Technology Principals: Act as a technical champion, liaising with principals for assigned solutions, products, and technologies.
• Deployment Team Coordination: Collaborate with internal and third-party deployment teams to ensure the successful delivery of projects.
• Consultancy Services: Interface with customers to provide technical consultancy and guidance.
• Preventive Maintenance Activities: Participate in preventive maintenance activities to enhance system performance and stability.
• Service Level Agreement (SLA) Compliance: Ensure all service requests are responded to and resolved within agreed timeframes.
• Continuous Learning and Certification: Pursue relevant industry certifications and contribute to knowledge growth as part of career development.

Requirements:

• Qualifications: 
  • Diploma or Bachelor’s Degree in Computer Science, Information Technology, or equivalent. 
  • A minimum of two of the following professional certifications are highly recommended:
    • CompTIA Certifications: A+, Server+, or Network+
    • Microsoft Certifications:
      • Modern Desktop Administrator Associate
      • Azure Fundamentals
      • Azure Administrator Associate
    • Apple Certification: Apple Certified Support Professional (ACSP)
    • VMware Certifications:
      • Certified Technical Associate - Digital Workspace (VCTA-DW)
      • Certified Professional - Digital Workspace (VCP-DW)
    • Cisco Certification: Cisco Certified Network Associate (CCNA)
    • ITIL Certification: ITIL 4 Foundation
• Experience: 
  • Minimum 3 years of experience in IT roles, with hands-on exposure to HP products, including TechPulse and Teradici.
  • Demonstrated expertise in SOE design and network image deployment.
• Skills:
  • Proficiency in English (written and spoken); additional language skills are advantageous.
  • Strong documentation and proposal writing skills.
  • Excellent interpersonal and communication skills with stakeholders at all levels.
  • Ability to work independently under tight schedules and meet stringent deadlines.

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

Roles & Responsibilities:

• Act as Subject Matter Expert (SME): Serve as the SME for focus products, including building and deploying customer Standard Operating Environment (SOE).
• Pre-Sales Technical Support: Provide technical support for EUC business, focusing on EUC product solutions, HP TechPulse, and Teradici.
• Infrastructure Solution Design: Analyze, integrate, and architect infrastructure solutions aligned with customer business, technical, and operational requirements.
• Bidding Support and Solution Verification: Assist in bidding efforts by architecting solutions, preparing Bills of Materials (BOM) and quotations, liaising with partners or principals, and verifying solutions.
• Documentation and Proposal Writing: Contribute to technical proposal preparation, including write-ups, presentations, and proof-of-concepts (POCs).
• Technical Advice and Support: Provide advanced technical advice and support to Level 1, 2, and 3 engineers.
• Customer On-Site and Remote Support: Deliver on-site and remote troubleshooting services for customers.
• Incident Management: Handle high-severity incidents, prepare and submit incident reports, and ensure adherence to SLA requirements.
• Problem Management Leadership: Lead problem management for supported products and coordinate the submission of problem management reports.
• Liaison with Technology Principals: Act as a technical champion, liaising with principals for assigned solutions, products, and technologies.
• Deployment Team Coordination: Collaborate with internal and third-party deployment teams to ensure the successful delivery of projects.
• Consultancy Services: Interface with customers to provide technical consultancy and guidance.
• Preventive Maintenance Activities: Participate in preventive maintenance activities to enhance system performance and stability.
• Service Level Agreement (SLA) Compliance: Ensure all service requests are responded to and resolved within agreed timeframes.
• Continuous Learning and Certification: Pursue relevant industry certifications and contribute to knowledge growth as part of career development.

Requirements:

• Qualifications: 
  • Diploma or Bachelor’s Degree in Computer Science, Information Technology, or equivalent. 
  • Professional certifications (e.g., Microsoft or CompTIA) are preferred.
• Experience: 
  • Minimum 3 years of experience in IT roles, with hands-on exposure to HP products, including TechPulse and Teradici.
  • Demonstrated expertise in SOE design and network image deployment.
• Skills:
  • Proficiency in English (written and spoken); additional language skills are advantageous.
  • Strong documentation and proposal writing skills.
  • Excellent interpersonal and communication skills with stakeholders at all levels.
  • Ability to work independently under tight schedules and meet stringent deadlines.

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

Tasks:

-> Provide remote L1 Support to End Users;

-> Analyzing problem & putting correct resolution in place;

-> Troubleshooting and relating resolution procedures to non-technical end- users,

-> opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;

-> Monitoring the correct timelines (SLA)

-> Contact with the end user via phone, e-mail & chat, -> Providing input toward Knowledge base maintenance. -> Working on 8h shifts from our office located in KL (100% work in office, no possibility of hybrid or remote work),

-> Rotational shift during the weekends

Requirements:

-> Fluent Mandarin language and good English;

-> Strong organizational skills with ability to prioritize effectively

-> Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;

-> Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset

-> Able to work on shifts (7:30am - 7:00pm) Monday till Friday (8 working hours per day)

-> Working on Malaysian public holidays will be required followed by agreed replacement leave

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Tasks:

-> Provide remote L1 Support to End Users;

-> Analyzing problem & putting correct resolution in place;

-> Troubleshooting and relating resolution procedures to non-technical end- users,

-> opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;

-> Monitoring the correct timelines (SLA)

-> Contact with the end user via phone, e-mail & chat, -> Providing input toward Knowledge base maintenance. -> Working on 8h shifts from our office located in KL (100% work in office, no possibility of hybrid or remote work),

-> Rotational shift during the weekends

Requirements:

-> Fluent Mandarin language and good English;

-> Strong organizational skills with ability to prioritize effectively

-> Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;

-> Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset

-> Able to work on shifts (7:30am - 7:00pm) Monday till Friday (8 working hours per day)

-> Working on Malaysian public holidays will be required followed by agreed replacement leave

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

職責：

1. 監督和管理日常 IT 運營，確保所有系統和網路有效率、安全地運作。
2. 能夠根據公司需求採購必要的IT相關設備。
3. 負責ERP系統（Epicor Kinetic）提供第一線支援。
4. 參與應用程式設計，確認系統邏輯、系統整合、系統介面和系統客製化。
5. 為桌上型電腦、筆記型電腦、印表機、伺服器和網路問題提供日常技術支援。
6. 執行一般 IT 管理任務，包括管理固定資產登記冊、文件和指南。
7. 提供及時的最終用戶支持，認真排除故障並解決 IT 相關問題，同時保持幫助台票務系統更新準確資訊。
8. 執行高階管理層可能定期分配的任何其他任務和職責。

職位要求：

• 計算機科學或類似領域的學位。
• 擁有至少 3 年最終使用者或供應商背景的 ERP (Epicor Kinetic) 實施經驗。
• 對ERP功能有很好的了解。
• 良好的計劃和協調能力。
• 較強的寫作、口語溝通和表達能力。
• 良好的人際溝通能力以及經過驗證的故障排除和解決問題的能力。
• 需要時能夠出差工作。
• 流利的英語和馬來語書面和口語能力。

好處：

• 提供津貼
• 永久職位，確認後加薪
• 年薪和績效獎金
• 5個工作天（週一至週五）
• 現場停車
• 空調工作環境
• 進入指定診所
• 醫療和牙科索賠
• 住院及手術保險
• 人身意外傷害保險

Tasks:

-> Provide remote L1 Support to End Users;

-> Analyzing problem & putting correct resolution in place;

-> Troubleshooting and relating resolution procedures to non-technical end- users,

-> opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;

-> Monitoring the correct timelines (SLA)

-> Contact with the end user via phone, e-mail & chat, -> Providing input toward Knowledge base maintenance. -> Working on 8h shifts from our office located in KL (100% work in office, no possibility of hybrid or remote work),

-> Rotational shift during the weekends

Requirements:

-> Fluent Mandarin language and good English;

-> Strong organizational skills with ability to prioritize effectively

-> Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;

-> Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset

-> Able to work on shifts (7:30am - 7:00pm) Monday till Friday (8 working hours per day)

-> Working on Malaysian public holidays will be required followed by agreed replacement leave

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

We are seeking a highly skilled and dedicated Network Operations Center (NOC) Operator to join our team. As a NOC Operator, you will play a critical role in monitoring, troubleshooting, and maintaining our network infrastructure 24/7. You will be responsible for ensuring optimal network performance, responding to incidents, and proactively identifying potential issues.

Key Responsibilities:

1. Network Monitoring:

• Continuously monitor network performance metrics, including bandwidth utilization, latency, and error rates.
• Utilize network monitoring tools to identify and diagnose network issues.
• Proactively identify and resolve potential network problems before they impact service delivery.

2. Incident Response:

• Respond to network incidents promptly and efficiently, following established procedures.
• Troubleshoot network issues, including hardware, software, and configuration problems.
• Escalate critical issues to higher-level support teams as needed.

3. Network Configuration:

• Configure network devices, such as routers, switches, and firewalls, to meet business requirements.
• Implement network changes in a controlled and documented manner.

4. Documentation:

• Maintain accurate and up-to-date documentation of network configurations, procedures, and incident reports.

Qualifications and Skills:

• Diploma in IT or Bachelor of IT or equivalent
• Strong understanding of networking protocols (TCP/IP, OSI model)
• Experience with network devices (routers, switches, firewalls)
• Proficiency in network monitoring tools such as PRTG.
• Excellent troubleshooting and problem-solving skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to work in a 24/7 shift-based environment
• CCNA or equivalent certification (preferred)
• Must be able to speak, write and read English, Bahasa and Chinese

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Regular team activities
• Company trips
• Medical insurance
• Open culture
• Personal development opportunities

Qualifications & Experience:

- Fresh Graduate are welcome

- Minimum Degree/Diploma Qualification

- Experience: 0-2 years in IT field

- Chinese Candidates Preferred

- Own Transportation

Tasks & Responsibilities:

Customer Support

- Provide first-line support to customers via phone, email, or chat.

- Diagnose and resolve technical issues related to POS &Accounting systems, including hardware, software, and network connectivity problems.

- Escalate unresolved issues to higher-level support or specialized teams as necessary.

Technical Assistance

- Assist in the installation and setup of POS & Accounting systems at customer locations.

- Configure POS & Accounting software according to client requirements, ensuring compatibility with existing systems and hardware.

- Provide training to end-users on the proper use and maintenance of the POS & Accounting system.

Maintenance and Updates

- Perform regular system maintenance and updates to ensure optimal performance and security.

- Monitor system performance and proactively address potential issues.

- Manage software updates and patches, ensuring minimal disruption to business operations.

Documentation and Reporting

- Maintain detailed records of support requests, solutions provided, and other customer interactions.

- Create and update user manuals, FAQ documents, and technical support documentation.

- Generate reports on common issues, system performance, and customer feedback to inform improvements.

Team Collaboration

- Coordination with Senior Staff : Work closely with senior technical support specialists and other team members to resolve complex issues and improve support processes.

- Feedback and Suggestions: Provide feedback and suggestions to improve software features and customer support services based on customer interactions and issues encountered.

Learning and Development

- Continuous Learning: Stay updated with the latest software features, updates, and industry trends to provide knowledgeable support to customers.

- Training Participation: Participate in internal training sessions to enhance your technical skills and product knowledge.

Compliance and Security

- Data Security: Ensure that customer data is handled securely and in compliance with company policies and relevant regulations.

- Policy Adherence: Follow company policies and procedures in all customer interactions and technical support activities.

Perks & Benefits:

- Commission and bonus

- Allowance (travel stipends, transportation, etc.)

- Medical Claim

- Regular team activities

- Company trips

- Pantry Snacks

- Gaming Zone (PS5/Nintendo Switch) (Melaka Area)

資格和經驗：

- 歡迎應屆畢業生

- 最低學位/文憑資格

- 經驗：0-2年IT領域經驗

- 中國候選人優先

- 自有交通

任務和職責：

客戶支援

- 透過電話、電子郵件或聊天為客戶提供一線支援。

- 診斷並解決與 POS 和會計系統相關的技術問題，包括硬體、軟體和網路連接問題。

- 必要時將未解決的問題上報給更高階的支援或專業團隊。

技術援助

- 協助在客戶地點安裝和設定 POS 和會計系統。

- 根據客戶要求配置POS和會計軟體，確保與現有系統和硬體的兼容性。

- 提供最終使用者有關正確使用和維護 POS 和會計系統的培訓。

維護和更新

- 定期進行系統維護和更新，以確保最佳效能和安全性。

- 監控系統效能並主動解決潛在問題。

- 管理軟體更新和補丁，確保對業務運營的干擾最小化。

文件和報告

- 維護支援請求、提供的解決方案以及其他客戶互動的詳細記錄。

- 建立和更新使用者手冊、常見問題文件和技術支援文件。

- 產生有關常見問題、系統效能和客戶回饋的報告，以提供改進資訊。

團隊協作

- 與高階員工協調：與高階技術支援專家和其他團隊成員密切合作，解決複雜問題並改善支援流程。

- 回饋和建議：根據客戶互動和遇到的問題提供回饋和建議，以改善軟體功能和客戶支援服務。

學習與發展

- 持續學習：隨時了解最新的軟體功能、更新和行業趨勢，為客戶提供知識淵博的支援。

- 參加培訓：參加內部培訓課程，以提高您的技術技能和產品知識。

合規性和安全性

- 資料安全：確保客戶資料安全處理並符合公司政策和相關法規。

- 政策遵守：在所有客戶互動和技術支援活動中遵循公司政策和程序。

津貼和福利：

- 佣金和獎金

- 津貼（旅費、交通費等）

- 醫療索賠

- 定期的團隊活動

- 公司旅行

- 食品儲藏室零食

- 遊戲區 (PS5/Nintendo Switch) (馬六甲地區)