At Ten our goal is simple, to become the most trusted service business in the world.
We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
As a Talent Acquisition Manager, you are responsible for overseeing the recruitment process and developing strategies to attract, source and hire top talent. The role works closely with Hiring Managers to understand the company’s needs, create job adverts and develop effective recruitment campaigns that meet agreed company SLA’s. The role also ensures that the recruitment process is efficient, cost-effective and aligned with the Ten’s goals, values and standards. It also ensures compliance with applicable laws, regulations and company policies throughout the recruitment process.
ESSENTIAL DUTIES & RESPONSIBILTIES
The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs. Scope of role is defined outside of the job description.
Talent attraction
- In conjunction with Hiring Managers, develop and update internal job descriptions and job specifications for all new roles, establishing clear role requirements, skills and / or qualifications.
- Create external job adverts that give a clear overview of both the company and the role the candidate is applying for.
- Advertise all current vacancies using the most appropriate and suitable channels – this may include a mix of online job boards, social media, magazines, referrals, networking events and external organisations.
- Proactively source candidates from various channels, maximising the use of online recruitment platforms, mainly LinkedIn, to headhunt for talent.
- Utilise bulk advert purchases to reduce direct recruitment costs.
- Establish and maintain relationships with external recruitment agencies and other partners to support the talent acquisition process. Negotiate competitive rates with external partners, including rebate periods for the first 3-6 months of employment.
Recruitment campaigns
- Keep track of all recruitment costs, clearly separating direct recruitment costs versus those of agencies and identifying cost saving opportunities.
- Manage the vacancy sheet and Ten’s vacancy website, ensuring this is accurate and up-to-date at all times.
- Work in conjunction with Hiring Managers, to create a recruitment plans for each vacancy, documented within the Role Brief form. This should identify the recruitment process to follow, clear timelines and owners for each stage of the process, and drafts of both prepared and live tasks that will be used to evaluate the required skills / behaviors for the role.
- Evaluate and screen applications in the first two stages of Ten’s recruitment process (CV screening and phone interviews).
- Coordinate and organise the remaining stages of the agreed recruitment process, ensuring candidates are communicated to regularly and promptly, regardless of whether they are successful in their applications or not.
- Create and share reports highlighting key recruitment metrics for each recruitment campaign, sharing learnings where applicable.
Future talent pipeline
- In conjunction with Senior Managers, determine and agree the current and future needs of the business, identifying critical and most at risk roles.
- Identify the skills, experience and competencies required to fill the gap between where the business is today, compared to where it needs to be in the future.
- Create a talent pipeline to fill any critical / at risk roles. Keep in regular contact with targeted candidates, building strong relationships and engagement with the business.
Offers
- Manage the end-to-end recruitment process, including the offer process, ensuring correct expectations are set in regards to job requirements (working hours, bonuses etc) and coordinating offer negotiations.
- Work closely with the respective People Experience representative to ensure the smooth handover of offer details, and prompt start of the on-boarding process.
Onboarding
- Prepare, send and collect all required contractual documents
- Conduct background screening checks as per Ten’s standards
- Be ultimately accountable for new starters to be correctly set up on all Ten systems before their first day (including equipment)
- Create a warm onboarding experience for new starters, with clear instructions and expectations set for their first few weeks at Ten
- Relevant reminders are set-up as part of the onboarding process
Others
- Continuously research and stay updated on industry trends, best practices and new technologies in talent acquisition to improve the recruitment process and candidate experience.
- Any other required ad-hoc recruitment activities.
- Upkeep of FTE list for resource requirements
BEHAVIORAL EXPECTATIONS:
As Talent Acquisition Manager, you will be expected to role model the behaviors associated with our Ten Standards and our core business values of Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented, and supportive attitude.
You should be forward thinking and able to adapt your approach based on industry trends and company goals. You will be a clear and professional communicator and confidently articulate Ten’s values and culture to potential candidates. You have an eye for detail and have strong time management and prioritisation skills. You have demonstrated skill in identifying and solving challenges in the recruitment process and are able to analyse data to make data-driven decisions to optimise the recruitment process. You follow the highest ethical standards, ensuring the recruitment process is fair, transparent and compliant with all relevant laws and regulations.
We encourage diverse philosophies, cultures and experiences. You play a key role in promoting this.
We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.
SUPERVISORY RESPONSIBILITIES:
No supervisory responsibilities.
Guidelines for Home Office:
- Located anywhere in Malaysia
- A secure home office at your confirmed address, free from background noise or other distractions
- Internet service must meet minimum requirements and minimum speed check must be completed
EDUCATION/EXPERIENCE:
Proven track record of success in recruitment. This includes experience in sourcing, screening, interviewing and hiring candidates, as well as managing the end-to-end recruitment process.
ROLE SPECIFIC COMPETENCIES:
- Fluent English. Mandarin/Cantonese - written and spoken will be an advantage
- A strong understanding of Ten’s industry and the specific skills and qualifications required for various roles
- Knowledge and expertise in talent acquisition strategies, using applicant tracking systems (ATS) and various sourcing channels
- Experience in ensuring compliance with applicable laws, regulations and company policies throughout the recruitment process
- Ability to use Microsoft Office software and ATS to track, analyse and report on recruitment metrics
- Ability to collaborate with business leaders to forecast hiring needs and align recruitment strategies with long-term business goals
- Strong communication skills to influence senior leadership, candidates, and recruitment teams across different regions
- Proficiency in implementing diversity and inclusion initiatives to attract a diverse talent pool.
Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
- A competitive salary depending on experience
- Annual Internet Allowance: MYR 2,400
- Health & Life Insurance
- Remote work arrangement (T&Cs - within Malaysian borders)
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Extra Rewards. Lucrative Ten Loyalty Rewards program.
- Remote Working Holidays - possibilities to Travel and Work!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
To find out more about Ten, please watch this short video here.
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. Ten has a commitment to supporting the delivery of Ten’s environmental, social, and governance goals, and promoting policy adherence.
"Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."
