Total 17 Customer Service job vacancies in No.2, Persiaran Perindustrian Silibin 2, Kawasan Perindustrian Ringan Silibin, 30100 Ipoh, Perak.

Job Description :

•  Handle software-related requests for assistance (problems)
• Takes and manages requests that come in by phone, email or through the support ticketing
• Troubleshoot software and identify root causes of software problems
• Analyze software related issues and propose solutions
• Fix software problems and test (verify) solutions prior to implementing them
• Obtain and log customer feedback for the purpose of process improvement
• Document software support activities thoroughly, accurately, and in a timely manner

Job Requirements :

• BS Degree in Information Technology, Computer Science or relevant field
• Exceptional verbal and written communication skills
• Listening ability and patience
• Extraordinary customer service and relationship management experience
• Critical thinking skills

Perks & Benefits

• Free snacks / Happy hours
• Regular team activities
• Remote work flexibility

職位說明 ：

• 處理與軟體相關的幫助請求（問題）
• 接受並管理透過電話、電子郵件或支援票務提出的請求
• 排除軟體故障並確定軟體問題的根本原因
• 分析軟體相關問題並提出解決方案
• 修復軟體問題並在實施之前測試（驗證）解決方案
• 取得並記錄客戶回饋以改善流程
• 徹底、準確、及時地記錄軟體支援活動

職位要求：

• 資訊科技、電腦科學或相關領域的學士學位
• 優秀的口頭和書面溝通能力
• 傾聽能力和耐心
• 卓越的客戶服務和關係管理經驗
• 批判性思考能力

津貼和福利

• 免費小吃/歡樂時光
• 定期團隊活動
• 遠距工作彈性

Responsibilities:

• To coordinate customer's Qual and Engineering builds.
• Liaise with customers to acquire all information including technical aspects necessary for Qual builds.
• Act as a channel for customer's feedback and complaint.
• Develop new marketing strategy and plan to penetrate the market.
• Involve in audit functions to meet customer requirements
• Sustain existing customers in services and technical requirements

Requirements:

• Candidate must possess at least Bachelor's Degree in Engineering / Science Business Administration / Management or related discipline.
• Ability to work with all levels of employees.
• Independent and self-motivated with good communication and presentation skills.

Perks & Benefits

• Casual dress code
• Personal development opportunities
• Paid training and development
• Free parking space

Responsibilities:

• To coordinate customer's Qual and Engineering builds.
• Liaise with customers to acquire all information including technical aspects necessary for Qual builds.
• Act as a channel for customer's feedback and complaint.
• Develop new marketing strategy and plan to penetrate the market.
• Involve in audit functions to meet customer requirements
• Sustain existing customers in services and technical requirements

Requirements:

• Candidate must possess at least Bachelor's Degree in Engineering / Science Business Administration / Management or related discipline.
• Ability to work with all levels of employees.
• Independent and self-motivated with good communication and presentation skills.

Perks & Benefits

• Casual dress code
• Personal development opportunities
• Paid training and development
• Free parking space

Responsibilities:

• To coordinate customer's Qual and Engineering builds.
• Liaise with customers to acquire all information including technical aspects necessary for Qual builds.
• Act as a channel for customer's feedback and complaint.
• Develop new marketing strategy and plan to penetrate the market.
• Involve in audit functions to meet customer requirements
• Sustain existing customers in services and technical requirements

Requirements:

• Candidate must possess at least Bachelor's Degree in Engineering / Science Business Administration / Management or related discipline.
• Ability to work with all levels of employees.
• Independent and self-motivated with good communication and presentation skills.

Perks & Benefits

• Casual dress code
• Personal development opportunities
• Paid training and development
• Free parking space

Job Requirements:

• Bachelor’s degree or above in any related field.
• Minimum 2 years of working experience in academic institution or related industry is an advantage.
• Basic knowledge of statutory requirements and guidelines of MOHE or other relevant bodies would be an added advantage.
• Experience with Malaysia Research Assessment (MyRA), grant management and publication.
• Detailed oriented and able to work with minimal supervision.
• Good communication skills in Bahasa Malaysia and English (both written and spoken).

Job Descriptions:

• To assist and support the administrative affairs related to the Research Management Centre and manage the administrative tasks related to research.
• Coordinate and facilitate MyRA audit and assist QA with other relevant audit such SETARA and QS rankings for research data.
• Manage and facilitate implementation of external and internal research grants.
• Liaison officer to external statutory bodies.
• Prepare senate and centre reports; secretariat to coordinate CRI related meetings and prepare minutes of meetings.
• Manage academic publication funding and reward scheme.
• Facilitate participation of QIU staff and students for external innovation competitions.
• Disseminate information to academic staff on research opportunities- grants, publication, conferences, training and etc.
• Coordination and facilitate for research related academic talks/workshops for academic staff.
• Attend to any other matters as assigned by the superior and Management from time to time.

Perks & Benefits

• Medical insurance
• Annual leave
• Training & development opportunities

職位要求：

• 任何相關領域的學士學位或以上學歷。
• 具有至少 2 年學術機構或相關產業工作經驗者優先。
• 了解 MOHE 或其他相關機構的法定要求和指南的基本知識將是一個額外的優勢。
• 具有馬來西亞研究評估 (MyRA)、撥款管理和出版方面的經驗。
• 注重細節，能夠在最少的監督下工作。
• 良好的馬來語和英語（書面和口語）溝通能力。

職位描述：

• 協助及支援科學研究管理中心相關行政事務，管理與科研相關的行政工作。
• 協調和促進 MyRA 審核，並協助 QA 進行其他相關審核，例如研究資料的 SETARA 和 QS 排名。
• 管理和促進外部和內部研究資助的實施。
• 與外部法定機構的聯絡官。
• 準備參議院和中心報告；秘書處負責協調 CRI 相關會議並準備會議紀錄。
• 管理學術出版資助和獎勵計劃。
• 促進QIU師生參與外部創新競賽。
• 向學術人員傳播有關研究機會的資訊—資助、出版、會議、培訓等。
• 協調和促進學術人員與研究相關的學術講座/研討會。
• 處理上級和管理層不時交辦的其他事項。

津貼和福利

• 醫療保險
• 年假
• 培訓和發展機會

職責：

• 協調客戶的品質和工程構建。
• 與客戶聯絡以獲取所有信息，包括品質建構所需的技術方面。
• 作為客戶反饋和投訴的管道。
• 制定新的行銷策略並計劃打入市場。
• 參與審核職能以滿足客戶要求
• 維持現有客戶的服務和技術要求

要求：

• 候選人必須至少擁有工程/科學、工商管理/管理或相關學科的學士學位。
• 能夠與各個層級的員工一起工作。
• 獨立且自我激勵，具有良好的溝通和表達能力。

津貼和福利

• 休閒著裝要求
• 個人發展機會
• 有薪培訓和發展
• 免費停車位

Job Responsibilities

• Greet and check in patients for eye exams and other services.
• Manage the scheduling of patient appointments, including follow-ups and consultations.
• Maintain accurate and confidential patient records, including medical history and test results.
• Assist with basic vision tests (e.g., measuring visual acuity, conducting preliminary screenings) and prepare patients for examinations.
• Ensure that all optometric equipment is properly maintained and calibrated, assisting in basic troubleshooting.
• Provide information to patients about eye care, procedures, and eyewear options, including contact lenses and glasses.
• Monitor and manage the inventory of eyewear products, contact lenses, and other supplies.
• Support optometrists during examinations and treatments, ensuring a smooth workflow.
• Contact patients for follow-up visits, reminders, and to discuss any post-examination care.
• Adhere to health and safety regulations and clinic policies, maintaining a clean and organized environment.

Job Requirement

• Minimum Certificate and/or Diploma in medical field.
• Have at least a certification in medical assisting or optometric assisting can be beneficial.
• Strong interpersonal skills to communicate effectively with patients and staff.
• Ability to accurately handle patient records and perform preliminary tests.
• Ability to manage appointments, inventory, and patient records efficiently.
• Proficiency in using electronic health records (EHR) systems and basic office software.
• Preferably on Chinese Speaking Candidates

• To ensure Easy Payment Product Sales & operations are functioning well.
• Maintain a good level merchant servicing.
• To monitor merchant sales performance, identify and develop new account. Merchant servicing, handle & follow up merchant’s complaints & feedbacks.
• Active engagement with the merchant.
• Conduct training to new merchant. o create and build up good relationship between organization and merchant to create loyalty business partner.
• Monitoring sales claim and ensure no sales claim expired.

Job Requirements

• Degree or Diploma holder in any discipline
• STPM/SPM with minimum 3 years related experience and with leading team experiences.

Skills Requirements

• Lesson planning skills to plan lessons by incorporating the key elements systematically.
• Presentation skills to deliver the content to participants.
• Able to communicate to all level and target audience.
• Listening skills to empathize and listen to other person’s ideas.
• Persuasion skills in order to move others into positive action, attitudes and behavior, ability to handle & manage stress.
• Good command of English and Bahasa Malaysia.
• PC literate.

Perks & Benefits

• Medical insurance
• Open culture

Job Responsibilities:

• Answer and direct phone calls.
• Organize and schedule appointments.
• Plan meetings and take detailed minutes.
• Write and distribute email, correspondence memos, letters, faxes and forms.
• Assist in the preparation of regularly scheduled reports.
• Develop and maintain a filing system.
• Update and maintain office policies and procedures.
• Order office supplies and research new deals and suppliers.
• Maintain contact lists.
• Book travel arrangements.
• Submit and reconcile expense reports.
• Provide general support to visitors.
• Act as the point of contact for internal and external clients.
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.

Job Requirements:

• Proven experience as an administrative assistant, virtual assistant or office admin assistant.
• Knowledge of office management systems and procedures.
• Working knowledge of office equipment, like printers and fax machines.
• Excel in MS Office (MS Excel and MS PowerPoint, in particular).
• Good time management skills and the ability to prioritize work.
• Attention to detail and problem solving skills.
• Strong written and verbal communication skills.
• Possess at least Diploma in Business Administration or relevant field; additional qualification as an Administrative assistant or Secretary will be a plus.
• Preferably on Chinese Speaking candidates

Job Responsibilities

• Greet and check in patients for eye exams and other services.
• Manage the scheduling of patient appointments, including follow-ups and consultations.
• Maintain accurate and confidential patient records, including medical history and test results.
• Assist with basic vision tests (e.g., measuring visual acuity, conducting preliminary screenings) and prepare patients for examinations.
• Ensure that all optometric equipment is properly maintained and calibrated, assisting in basic troubleshooting.
• Provide information to patients about eye care, procedures, and eyewear options, including contact lenses and glasses.
• Monitor and manage the inventory of eyewear products, contact lenses, and other supplies.
• Support optometrists during examinations and treatments, ensuring a smooth workflow.
• Contact patients for follow-up visits, reminders, and to discuss any post-examination care.
• Adhere to health and safety regulations and clinic policies, maintaining a clean and organized environment.

Job Requirement

• Minimum Certificate and/or Diploma in medical field.
• Have at least a certification in medical assisting or optometric assisting can be beneficial.
• Strong interpersonal skills to communicate effectively with patients and staff.
• Ability to accurately handle patient records and perform preliminary tests.
• Ability to manage appointments, inventory, and patient records efficiently.
• Proficiency in using electronic health records (EHR) systems and basic office software.
• Preferably on Chinese Speaking Candidates

Job Responsibilities:

• Answer and direct phone calls.
• Organize and schedule appointments.
• Plan meetings and take detailed minutes.
• Write and distribute email, correspondence memos, letters, faxes and forms.
• Assist in the preparation of regularly scheduled reports.
• Develop and maintain a filing system.
• Update and maintain office policies and procedures.
• Order office supplies and research new deals and suppliers.
• Maintain contact lists.
• Book travel arrangements.
• Submit and reconcile expense reports.
• Provide general support to visitors.
• Act as the point of contact for internal and external clients.
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.

Job Requirements:

• Proven experience as an administrative assistant, virtual assistant or office admin assistant.
• Knowledge of office management systems and procedures.
• Working knowledge of office equipment, like printers and fax machines.
• Excel in MS Office (MS Excel and MS PowerPoint, in particular).
• Good time management skills and the ability to prioritize work.
• Attention to detail and problem solving skills.
• Strong written and verbal communication skills.
• Possess at least Diploma in Business Administration or relevant field; additional qualification as an Administrative assistant or Secretary will be a plus.
• Preferably on Chinese Speaking candidates

Roles Responsibilities:

Manage calls, live chat enquiries.

Key in all inquiries into system.

Simple daily activity report.

Data entry & data verification upon client's ad hoc project.

Requirements:

SPM holder (Fresh Grade are welcome).

At least 1 year of call centre experience. Call Centre Agent from retail background is preferred.

Good communication skill in English and Bahasa Malaysia.

Good attitude, interpersonal skill and customer service skill.

Willing to work on shift hours and has own transport to travel.

Must work on Saturday, Sunday and public holiday.

prefer can start work immediately

Contact : 017-2766177 (HR Department) for interview appointment or walk in interview

Perks & Benefits

• Nearby public transport
• Medical insurance

角色職責：

管理通話、即時聊天查詢。

將所有查詢鍵入系統。

簡單的每日活動報告。

根據客戶的臨時項目進行資料輸入和資料驗證。

要求：

SPM持有者（歡迎應屆生）。

至少 1 年呼叫中心經驗。有零售背景的呼叫中心代理者優先。

良好的英語和馬來語溝通能力。

良好的態度、人際溝通能力和客戶服務技巧。

願意輪班工作，並擁有自己的出行交通工具。

週六、週日和公共假期必須工作。

更願意立即開始工作

聯絡方式：017-2766177（人力資源部）預約面試或現場面試

津貼和福利

• 附近的公共交通
• 醫療保險

Dispenser Technician for, Technical Services

To do new installation, maintenance services and Calibration for our new customers
and existing customers.

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes