Total 821 job vacancies in Washington, District of Columbia

責任

- 監控宴會廳的營運執行日常任務

- 保持場地清潔

- 了解如何解決場地問題

- 與商場管理層溝通活動安排

- 熟悉場地出入口

- 與在我們場地舉辦活動的租戶協調

- 協調房客要求的桌椅安排

- 必要時協調設立餐飲服務

- 與 AV 團隊協調租戶的安排

- 需要知道如何使用PC或筆記型電腦

- 需要知道如何鍵入SQL會計軟體

- 需與房客跟進付款狀況

- 租戶租賃時間表的安排

- 向租戶解釋場地

- 場地銷售結束

教育

- 任何科目的文憑

- SPM

經驗/技能

- 高度自律

- 與不同團體的高度協調能力

- 良好的溝通能力

- 基本銷售技巧

- 自我激勵

- 獨立工作

- 處理團隊任務安排

MDMT 宴會廳 KL - Datum Jelatek Mall

工作地點：

達圖姆杰拉泰購物中心

Level P1, L3-01 (三樓) Datum Jelatek, Jalan Jelatek, 54200 吉隆坡

https://g.co/kgs/8m1Tn2M

津貼和福利

• 基本工資
• 佣金和獎金
• 津貼
• 中心位置
• 定期團隊活動
• 獎勵旅遊
• 個人發展機會

• 構思並繪製設計計劃草圖。
• 計劃中包含的原料和產品。
• 創建「情緒板」來展示您的設計願景。
• 在設計過程中利用電腦應用程式。
• 完成後檢查設計以確定是否滿足客戶目標。
• 極具創造力、想像力和藝術性。
• 優秀的溝通技巧，尤其是在傳達藝術願景方面。
• 熟練使用 AutoCAD、Illustrator、SketchUp 或類似設計軟體。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

職位：茶藝師（Chagee）

入學日期：2024 年 11 月 26 日

地點：CHAGEE Suria KLCC（12月開幕）

！申請前請先仔細閱讀！

工作範圍：

• 客戶服務
• 泡茶
• 菜單知識
• 設備維護
• 庫存管理

薪水：

• 基本薪資+津貼+加班+獎勵
• 底薪：RM1,600
• 薪資可達RM2,000 至 RM2,300
• 每月證照津貼（從工作第二個月開始）： RM400
• 每月額外津貼： RM100 （確認後）
• 每月獎勵
• 加班津貼
• 訓練期間薪資發放，為期兩週
• 薪水每月最後一天發放

資格：

• 僅限全職（如需兼職請不要申請）
• 能夠在附近的網點臨時工作
• 擁有MYSejahtera數位證書/covid疫苗證明
• 有餐飲業經驗者優先，但無工作經驗也可申請
• 具有良好的溝通能力
• 擁有SPM
• 有自己的交通工具（鼓勵）
• 申請人年齡在18歲至35歲之間
• 提供培訓
• 能夠參加總部（Bandar Baru Sri Petaling）為期兩週的培訓（強制）
• 工作時間：9am-5.30pm / 2.30pm-11pm（輪班）

申請前請確保您能夠符合資格

聯絡 Whatsapp +60162054773 (Syahira) - 快速招聘

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 中心位置
• 個人發展機會
• 有薪培訓和發展

POSITION : Tea Barista (Chagee)

DATE INTAKE : 26 Nov 2024

LOCATION: CHAGEE Suria KLCC (opening in DEC)

! PLEASE READ CAREFULLY BEFORE U APPLY !

Job Scope:

• Customer Service
• Tea Preparation
• Menu Knowledge
• Equipment Maintenance
• Inventory Management

Salary:

• Basic + Allowance + OT + Incentives
• Basic salary: RM1,600
• Salary can reach up to RM2,000 to RM2,300
• Monthly Certificate Allowance (starting from the second month of work): RM400
• Monthly Additional Allowance: RM100 (After Confirmed)
• Monthly Incentive
• OT allowance
• Salary is paid throughout the training for 2 weeks
• Salary is paid on the last day of the month

Qualifications:

• Full time only (pls don't apply if want part time)
• Able to work temporary at nearby outlet
• Have MYSejahtera digital certificate / covid vaccine proof
• Have experience in FnB is a plus but no work experience can apply
• Have good communication skills
• Have SPM
• Have own transport (encouraged)
• Applicants are between 18 and 35 years old
• Training provided
• Able to join training in HQ (Bandar Baru Sri Petaling) for 2 weeks (COMPULSORY)
• Working hours: 9am-5.30pm / 2.30pm-11pm (shift)

PLEASE MAKE SURE YOU CAN FULFIL THE QUALIFICATIONS BEFORE APPLY

Reach out at Whatsapp +60162054773 (Syahira) - for fast hiring

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Central location
• Personal development opportunities
• Paid training and development

Background on the role:

Our Contact Centre Sales and Service Representatives play a critical role in our organization, acting as the primary point of contact for our customers. As a Customer Service Representative, you will be responsible for delivering exceptional service by assisting customers with their questions, concerns, and requests. This includes resolving issues efficiently, providing accurate product information and ensuring positive overall experience. Your ability to listen and understand customer needs will be key in ensuring customer satisfaction and support with revenue generation via Sales through Service.

Why join us?

Build your career with an ever-growing, fast paced, dynamic team. A team which lives by “Speak Up” culture, who “works hard and plays hard”, who values diversity, who wants you to not just to stay but want to come to work, whose leaders will spend time with you, invest in your development, and promotes work – life balance.

What you’ll do:

Impact on the Business:

Competent in handling a range of banking enquiries to successfully support a customer in their banking needs. Handling inbound and outbound (where appropriate) customer interactions. Delivering a strong customer experience through each interaction, demonstrating ownership to drive first call resolution.

Customers / Stakeholders:

Adheres and drives HSBC’s values and behaviors in every customer interaction, always doing what is right. Focusing on our customer’s current requirements, while anticipating their changing future needs and priorities. Working hard to meet these needs, which could include supporting them with access to online facilities, banking products and services to helping them manage their accounts. Always delivering open and honest communication through the conveying of information in a simple and understandable ways to build customer relations. Taking personal responsibility for driving the right customer outcomes in a fast paced and changing environment.

Leadership & Teamwork:

A genuine interest in customers and a passion for the service you provide. Able to adapt to innovation and technological change to work smarter, improve service and connect with our customers more sustainably. Embraces and implements change that will improve our business performance. Ability to follow established procedures and use personal judgement to support customers. Demonstrates resilience to pressure and the challenges this brings while adapting to critical work demands with flexibility. Able to demonstrate an understating of the risks associated with role and responsibilities and the impact these have. Proactive desire for self-development in skills required to further support our customers and better their banking experience.

Operational Effectiveness & Control:

Suggests ideas and contributes to implementing of change to better support our customers. Responsible for own development and actively seeks ways to better their own skills and capabilities. Adherence to documented policies and procedures, whilst maintaining quality and compliance standards through use of various support tools and escalation points. Promotes and encourages the highest level of customer service in every interaction. Ability to effectively manage work schedules well, by being ready and available to handle customers’ enquiries efficiently. 

Qualifications

What you will need to succeed in the role:

• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
• Takes pride in delivering what is promised in line with the customer and service expectations taking ownership and helping to drive first contact resolution whiles catering to need-based solutions.
• Ability to work in a high-volume, fast paced changing environment as required.
• Proficiency with personal computers and basic software packages and specialised applications.
• Excellent communication skills and is polite and friendly at all times.
• Equipped to deal with customer conversations by displaying patience and empathy.
• Ability to follow process and procedures to mitigate risk/errors.
• Must be competent to handle a set of core skills required for the role which includes general banking and credit card queries.

What additional skills will be good to have?

• Resilience in role will support the role holders in working in a busy work environment irrelevant of location.
• Regular changes to procedures and advances in technology will regularly impact the role holder. Therefore, pro-activeness and ability to embrace change will ensure success.
• A passion for continued learning will also support the role holder in their ability to gain stronger and better skills and capabilities.
• Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. 
• As per business demand, candidates with immediate right to work locally and no relocation need will be prioritised. 
• The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. 

Perks & Benefits

• Employee equity
• Central location

### Job Scope:

- *Outbound Calls*: Notify customers of delinquent accounts regarding outstanding and overdue payments.

- *Repayment Arrangements*: Assist customers in making workable repayment arrangements.

- *Issue Clarification*: Explain and clarify non-payment issues with customers.

- *Follow-Up*: Conduct follow-up calls with customers.

- *Record Keeping*: Maintain records of collections and account statuses.

### Working Days & Hours:

- *Monday to Thursday*: 8:45 AM – 5:45 PM

- *Friday*: 8:45 AM – 4:45 PM

- *Alternate Saturday*: Half day (claimable as overtime, depending on workload)

- *Sunday*: Off

### Employment Details:

- *Contract*: 1-year contract under ASK agency, renewable based on performance.

- *Salary*: Basic salary of RM2000, with additional earnings based on overtime allowances.

### Intake and Locations:

- *Intake*: Twice a month

- *Work Locations*:

 - Mercu Maybank, I-City, 40000 Shah Alam, Selangor

 - Etiqa Twin Towers, No. 11, Jalan Pinang, Kuala Lumpur, 50450 Kuala Lumpur

 - Menara Maybank, 100, Jalan Tun Perak, 50050, Kuala Lumpur (nearby Masjid Jamek LRT Station)

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

About the job
The Learning & Development specialist, IKEA Thailand will support all IKEA stores to developing and implementing learning strategies that empower IKEA co-worker to deliver exceptional customer experiences through targeted competence development, ensuring employees have the skills necessary to enhance performance and meet business goals by promoting learning in business approach and strengthen 70-20-10 Learning model. Putting into practice in the most effective and efficient way.

Your assignment
• Foster a lifelong learning culture leading by example to drive measurable behavioural improvement and embody core culture and values.
• Collaborating with various development tools to and regularly review action, ensuring employees has the necessary skills align with job profile.
• Partnering with HR teams and managers across different locations (stores, service office) to deliver on the learning agenda across all sites.
• Develop and facilitate learning solutions (including digital ones) and field coaching and followup working alongside with stakeholder in the store to identify opportunities for functional competence development.
• Monitor how learning initiatives improve sales and productivity, to ensure these efforts boost customer satisfaction and operational efficiency.
• Maintaining a presence at all IKEA stores and service office locations to support and communicate L&D initiatives in alignment with the agreed frequency in the L&D plan.
• Focusing on foundational learning programs, to ensure strong competency levels within the organization.
•  Serving as a supper user My Learning, customizing learning offerings based on needs, and promoting the use of IKEA’s learning tools and materials for greater quality and utilization.
• Managing digital training records, generating relevant reports, and ensuring compliance with local government legislation regarding training and development
 

• Actively approach customers who you see require additional help. Identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.

• Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.

• Understand the store and department action plans. Responsibility for your department goals and know how you contribute.

• Lead/support the implementation of planned commercial activities involving your department throughout the store.

• Ensure your maximise sales whilst maintaining profitability by knowing and actively steering towards the top-selling and prioritised products (e.g. overstock/over tag).

• Demonstrate the ability to analyse and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability.

• Be familiar with the IKEA social and environmental commitments and know how you can contribute to sustainability.

• ดูแลพื้นที่การขาย

• ขายสินค้าและให้บริการลูกค้า

• ดำเนินงานตามแผนงานที่ได้รับหมอบหมาย

• ตระหนักถึงความปลอดภัยของพนักงานและลูกค้า

Please Note: Employees will be required to report to their assigned office location at least 2 day per week for non-supervisory positions and 3 days per week for supervisory/managerial positions unless the position advertised is designated as a remote-only position.

The incumbent serves as the Deputy Chief Banking Officer (DCBO) in the Office of the Chief Banking Officer (OCBO) and reports to the Senior Vice President and Chief Banking Officer.

The incumbent is responsible for supporting the Board of Directors, the management of EXIM's external client relationships and transactions, and product structure, design, and delivery. The Deputy is responsible for providing financial assistance in response to requests from U.S. exporters, foreign buyers, foreign governments, foreign and domestic commercial banks, insurance brokers and other eligible applicants. The incumbent of this position pursues OCBO-wide program and policy initiatives and coordinates the implementation; develops recommendations for the OCBO regarding policy, processes, and issues; assists in managing the loan applications, administration, and processes; manages special assignments as designated by the CBO and serves as an expert resource consultant for the staff of the OCBO. The OCBO is responsible for the loan, guarantee and insurance products, and the overall relationship management of EXIMs external clients.

Duties include, but are not limited to:

• Serves as a key member of the senior staff of the Office of Chief Banking Officer which includes Office heads in the OCBO. Provides guidance and counsel to OCBO and Office heads as necessary, assists in the establishment of OCBO objectives and program goals, and alerts CBO and OCBO office heads regarding guidelines and needed results. The incumbent plays an important role in the development, implementation and improvement of processes and programs within the OCBO. Also, the incumbent provides advice and counsel to the Chief Banking Officer on operations and management issues related to the OCBO.
• In collaboration with the CBO and EXIM's President and Chair, the DCBO designs and leads the Bank's business development strategies for the China and Transformational Exports Program (CTEP) and Office of Global Business Development (GBD) to ensure better alignment with these functions and programs with other banking operations. The DCBO leads and manages the OCBO programs for EXIM's offices. The DCBO provides leadership, direct supervision, and management support to a team of professional and administrative staff; develops and/or implements major planning, evaluation, or monitoring of long/short range operational plans, resource requirements, and/or budgets for the OCBO; and continually monitors and evaluates budget, fiscal, and administrative controls to manage the OCBO's programs and services.
• Identifies and prioritizes issues requiring the attention of the CBO concerning all within OCBO. The incumbent develops recommendations for the CBO and implements decisions with respect to staff allocations, personnel requirements and selection, operating program and administrative budgets, training requirements and programs and logistics support to staff for productivity and performance. Researches and evaluates views on processes, management, and programs for the OCBO and makes appropriate recommendations to the CBO. Oversees coordination of decisions made by CBO with other groups within the EXIM.
• Executes responsibilities of a senior manager by directing the appropriate individuals from OCBO and throughout EXIM to address any relevant items for the CBO and/or the OCBO.
• The incumbent is responsible for all post-authorization asset management functions for all EXIM programs, including credit amendments, credit monitoring, pre-claim restructuring, claim payments, post-claim restructuring and recoveries, and portfolio monitoring, subject to Individual Delegated Authority (IDA), which is conferred by the Bank's Board of Directors.
• Responsible for the Bank's impaired credits, including consensual restructurings and partial value settlements, non-consensual recoveries, sales of assets, credit monitoring and valuation, clam processing and Bank liability determinations, and write-offs, subject to IDA.
• Responsible for the management of EXIM's operative non-impaired credits, including modifications/waivers/consents related to credit amounts, terms, covenants or conditions, credit monitoring and valuation of project finance, aircraft, and non-sovereign credit exposures, subject to IDA.
• Serves as a liaison/spokesperson to institutions, such as other U.S. government agencies and the Hill, and advises the CBO on how these institutions' policies and objectives effect EXIM's operations and programs.

Please Note: Employees will be required to report to their assigned office location at least 2 day per week for non-supervisory positions and 3 days per week for supervisory/managerial positions unless the position advertised is designated as a remote-only position.

The incumbent serves as the Deputy Chief Banking Officer (DCBO) in the Office of the Chief Banking Officer (OCBO) and reports to the Senior Vice President and Chief Banking Officer.

The incumbent is responsible for supporting the Board of Directors, the management of EXIM's external client relationships and transactions, and product structure, design, and delivery. The Deputy is responsible for providing financial assistance in response to requests from U.S. exporters, foreign buyers, foreign governments, foreign and domestic commercial banks, insurance brokers and other eligible applicants. The incumbent of this position pursues OCBO-wide program and policy initiatives and coordinates the implementation; develops recommendations for the OCBO regarding policy, processes, and issues; assists in managing the loan applications, administration, and processes; manages special assignments as designated by the CBO and serves as an expert resource consultant for the staff of the OCBO. The OCBO is responsible for the loan, guarantee and insurance products, and the overall relationship management of EXIMs external clients.

Duties include, but are not limited to:

• Serves as a key member of the senior staff of the Office of Chief Banking Officer which includes Office heads in the OCBO. Provides guidance and counsel to OCBO and Office heads as necessary, assists in the establishment of OCBO objectives and program goals, and alerts CBO and OCBO office heads regarding guidelines and needed results. The incumbent plays an important role in the development, implementation and improvement of processes and programs within the OCBO. Also, the incumbent provides advice and counsel to the Chief Banking Officer on operations and management issues related to the OCBO.
• In collaboration with the CBO and EXIM's President and Chair, the DCBO designs and leads the Bank's business development strategies for the China and Transformational Exports Program (CTEP) and Office of Global Business Development (GBD) to ensure better alignment with these functions and programs with other banking operations. The DCBO leads and manages the OCBO programs for EXIM's offices. The DCBO provides leadership, direct supervision, and management support to a team of professional and administrative staff; develops and/or implements major planning, evaluation, or monitoring of long/short range operational plans, resource requirements, and/or budgets for the OCBO; and continually monitors and evaluates budget, fiscal, and administrative controls to manage the OCBO's programs and services.
• Identifies and prioritizes issues requiring the attention of the CBO concerning all within OCBO. The incumbent develops recommendations for the CBO and implements decisions with respect to staff allocations, personnel requirements and selection, operating program and administrative budgets, training requirements and programs and logistics support to staff for productivity and performance. Researches and evaluates views on processes, management, and programs for the OCBO and makes appropriate recommendations to the CBO. Oversees coordination of decisions made by CBO with other groups within the EXIM.
• Executes responsibilities of a senior manager by directing the appropriate individuals from OCBO and throughout EXIM to address any relevant items for the CBO and/or the OCBO.
• The incumbent is responsible for all post-authorization asset management functions for all EXIM programs, including credit amendments, credit monitoring, pre-claim restructuring, claim payments, post-claim restructuring and recoveries, and portfolio monitoring, subject to Individual Delegated Authority (IDA), which is conferred by the Bank's Board of Directors.
• Responsible for the Bank's impaired credits, including consensual restructurings and partial value settlements, non-consensual recoveries, sales of assets, credit monitoring and valuation, clam processing and Bank liability determinations, and write-offs, subject to IDA.
• Responsible for the management of EXIM's operative non-impaired credits, including modifications/waivers/consents related to credit amounts, terms, covenants or conditions, credit monitoring and valuation of project finance, aircraft, and non-sovereign credit exposures, subject to IDA.
• Serves as a liaison/spokesperson to institutions, such as other U.S. government agencies and the Hill, and advises the CBO on how these institutions' policies and objectives effect EXIM's operations and programs.

• Provide or assist in providing advice to leadership level employees in a multifaceted, national level organization.
• Expand and implement agency programs which protect data quality, transparency and/or security.
• Provide program authority in planning, organizing, coordinating, integrating, directing, appraising, and attaining results and objectives of assigned responsibilities.
• Provide national leadership and coordination for management and archiving of intellectual property, patents, and associated science and technology agreements.
• Formulate, coordinate, and implement a national research and development communications and science delivery outreach strategy to broaden and deepen strategic alliances.
• Lead and manage scientific integrity and intellectual property processes including technology transfer.
• Track performance measurements, accomplishments, and budgets of field units performing knowledge management.
• Plan and assign work to employees ensuring that production or quality standards are defined.
• Establish and communicate performance requirements to employees including conducting formal performance reviews and identifying developmental and training needs of employees.
• Perform administrative and human resources management functions for the unit such as providing advice, counsel or instruction on both administrative and work matters.
• Promote an inclusive work environment that is free from all types of discrimination.
• Perform supervisory duties 25% or more of the time.

Serves as a key representative for the Director of the Natural Resources Environment's (NRE), Tribal and Native American Issue Area and acts on behalf of NRE and GAO by providing cultural awareness, strategic focus, and technical input for GAO's Tribal and Native American work.

Advises GAO leadership on sensitive and emerging issues related to Tribal and Native Americans, tribal leaders' concerns, and potential strategies to improve GAO's internal capacity for analyzing programs and policies that serve Tribes, their members, and Indigenous communities.

Acts as a NRE stakeholder for GAO engagement teams to ensure the methodological adequacy of planned outreach to Tribes and Indigenous communities, including appropriate and diverse case selection, and educate staff on appropriate communications strategies and cultural context in advance of tribal outreach.

Directs efforts across GAO mission teams to streamline tribal outreach and optimize matrixing opportunities for jobs with tribal components or case studies.

Advise NRE management on strategies to enhance tribal outreach and implementation of protocols across GAO mission teams that conduct Tribal and Native American work. Leads efforts to strengthen NRE's internal capacity to maintain and improve the success of the Tribal and Native American Issue area by sharing knowledge within GAO.

Delivers agency-wide briefings, preparing written internal communications, delivering oral presentations, and providing written analyses on the Tribal and Native American Issue Area for internal senior executive audiences such as the GAO's Executive Committee and mission teams' management and staff.

Coordinates within GAO to develop and implement a variety of internal learning activities relevant to GAO's tribal work. This includes developing guidance and protocols for GAO's work with Tribal Nations and contributing to training courses and materials relevant to understanding tribal issues including federal/tribal/state relations.

Works with NRE and other mission teams on the preparation of the tribal components of GAO's strategic plan and related implementation efforts.

Builds external networks and relationships with Tribes, leaders of tribal and Indigenous organizations, and other public and private sector organizations that help facilitate accountability, outreach, and collaboration. This includes attending and participating in tribal conferences, meetings, and events, and responding to inquiries from tribal leaders related to GAO's work.

Assists with the planning and work of GAO's Tribal and Indigenous Advisory Council. This includes coordinating with internal and external stakeholders, scheduling meetings, preparing agendas, and providing other logistical and substantive support.

• Programs that fall under the authority of the role include Women Owned Small Businesses (WOSB), Economically Disadvantaged Women Owned Small Businesses (EDWOSB), Veteran Owned Small Businesses (VOSB), Historically Underutilized Small Business Program (HUBZone), 8(a) Business Development program (8(a)), and Service Disabled Veteran Owned Small Businesses (SDVOSB).
• Maintains extensive knowledge and expertise in the certification and compliance processes for all certification programs within GCBD that help firms engage and expand in the federal marketplace.
• Directs the management of the assigned programs to include planning, development, coordination and evaluation of the entirety of the program.
• Serves as manager of all senior management personnel assigned to the programs listed above. This position has supervision, direction oversight, and authority over all processes and programs within these areas. Serves as an alternate subject matter expert assisting the Associate Administrator with all issues relative to the WOSB, VetCert, 8(a) Business Development and HUBZone certification programs.
• Reviews and compares the adequacy of centralized policies and procedures to determine suitability on the changing situations encountered and initiates center policy changes to and coordinates with other appropriate Agency officials, as necessary.

The incumbent of this position reports directly to the Chief Enterprise Architect and is responsible for leading and mentoring teams of federal technical architects and contractor resources in creating, establishing, and managing a business outcome-driven EA program that ensures alignment and integration across all architecture domains. The incumbent is responsible for creating and managing programs to develop effective IT standards and architectures from an enterprise perspective and conducting objective assessments of applications, systems, and technology components. Fosters open communication and collaboration across the judiciary, leveraging and enhancing the EA toolset to facilitate knowledge sharing, data-driven decision-making, and governance. The incumbent of this position works closely with stakeholders across the judiciary to identify opportunities for innovation and optimization and supports the evolution of the Enterprise Architecture division's services and operations.

Duties of the position include, but are not limited to:

1. Collaborating with the Chief Enterprise Architect and Chief Technology Officer to design, implement, lead, and manage a comprehensive Enterprise Architecture program for the judiciary in coordination with the Business Architecture Branch.
2. Leading, mentoring, managing, and supervising subordinate employees and contractors, ensuring effective program execution.
3. Performing tasking, monitoring, and performance management for all enterprise architecture efforts.
4. Designing, implementing, and managing a program to facilitate enterprise processes, including tactical EA boards, architecture development and governance, portfolio management and optimization, strategic planning and alignment, compliance and risk management, and performance measurements.
5. Implementing and managing EA toolset to transparently share business and technical information, artifacts, architectures, solutions, and roadmaps.
6. Working closely with the Business Architecture Branch, IT executives and leaders, and other stakeholders to understand the operating models and technical architecture.
7. Leading and managing the construction of deliverables, including enterprise standards, application and system assessments, reference architectures, technology capabilities models, as-is and to-be architectures, journey maps, and investment roadmaps.
8. Designing, leading, and managing EA services including application portfolio management, technical reference model, EA assessments, solution architecture guidance, gap analysis, and journey mapping.
9. Assessing the effectiveness of the Enterprise Architecture program by developing and monitoring performance metrics and delivering and implementing improvement plans to optimize program performance.
10. Developing IT standards for the judiciary and monitor compliance with standards across organizations.
11. Providing advice to solution architects and stakeholders on applicable technical architectures, solution architectures, standards, and guidance to enhance delivery and compliance.
12. Ensuring the EA toolset delivers necessary information and artifacts to judiciary users, effectively communicating as-is and to-be enterprise state, technology and business information, artifacts, dashboards, and metrics to drive technology alignment and understanding.
13. Researching and sharing information on emerging EA trends and disruptions, informing the organization of potential opportunities and challenges and providing recommendations for proactive adaptation.

• Direction and oversight of all aspects of small business development and certification programs supporting government contractors to include 8(a) Business Development (8(a)), Women Owned Small Businesses (WOSB), Economically Disadvantaged Women Owned Small Businesses (EDWOSB), Veteran Owned Small Businesses (VOSB), and Service Disabled Veteran Owned Small Businesses (SDVOSB), and Historically Underutilized Business Zone concerns (HUBZone).
• Identifies and implements opportunities for continual process improvement to harmonize programs, streamline and reduce burdensome requirements, and communication effectively across all SBA certification programs.
• Ensures the coordination and development of policies, plans, operating procedures, and standards for effective implementation, administration and promotion of the Agency's certification and government contracting business development programs.
• Leads all efforts and maintains extensive knowledge and expertise in the certification and compliance processes for certification programs and all business development programs to include the 7j funded training programs and the Mentor Protégé Programs that help firms engage and expand in the federal marketplace.