Total 125 Contract job vacancies in Johor Bahru, Kuala Lumpur, Seremban, Penang, Sabah, Selangor, Sarawak, Labuan

Job Responsibilities:

• Experience in handling basic technical / troubleshooting on home fiber related calls
• Provide tech support for customers for their account.
• Verified users, addressed, resolved and documented issues with customers
• Identify and maximize upselling and cross selling sales opportunities.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in All Business Field
• Preferably at least 1 year of related working experience.
• Fresh graduates are welcome!
• Required language(s): English, Malay, Mandarin (an advantage).

As a Team Leader in Customer Service Operations, you will play a crucial role in driving the success of our customer service team. Your responsibilities span operations management and team leadership, ensuring that business KPIs are not only met but exceeded. You will collaborate closely with the Operations Manager, taking charge in their absence and actively contributing to the strategic planning and execution of client initiatives.

Key Responsibilities:

1.    Operations Management:

• Support the Operations Manager in achieving business Key Performance Indicators (KPIs).
• Ensure timely and accurate updates of all relevant communications, KPI records, data, and reports for reference.
• Conduct needs analysis to identify areas for improvement and propose recommendations to management.
• Perform audits to ensure business compliance is adhered to.
• Lead and execute projects, delivering action plans and deliverables within agreed timelines.
• Manage ad-hoc campaigns, projects, and assignments within agreed timelines.
• Ensure daily tracking reports are updated and accurate.
• Prepare weekly, monthly, and quarterly reports in a timely manner.
• Conduct weekly, monthly, or quarterly business presentations to both management and clients.
• Manage overall site activities in the absence of the Operations Manager.
• Communicate issues and risks to the management team as appropriate.
• Act as the Planner, Strategist, and Implementer of client initiatives and requests.
• Understand top user issues and make recommendations to improve client products, processes, and policies.
• Ensure team members strictly adhere to call center discipline and guidelines.
• Peak with merchants in WA if need be for urgent case resolutions.

2.    Team Management:

• Lead, mentor, and coach Customer Service Agents to meet business KPIs.
• Conduct active monitoring of Customer Service Agents to ensure alignment with business KPIs.
• Foster team connection by communicating directions, goals, and providing regular performance feedback.
• Engage with team members through activities such as one-to-one performance reviews, team meetings, and skip-level sessions.
• Conduct various team activities (daily, monthly, weekly) to keep the team motivated, energized, and performance-focused.
• Collaborate with Workforce Management to ensure workforce planning aligns with business requirements.
• Handle and resolve escalations from team members and clients.
• Continuously evaluate, audit, and coach team members to provide accurate information to customers.
• Conduct interviews for hiring when required.

Job Requirements:

• Proven experience as a Team Leader or in a similar leadership role.
• Excellent organizational and multitasking abilities.
• Strong understanding of customer service principles and practices.
• Proficient in using relevant software applications.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Exceptional leadership, coaching, and mentoring skills.
• Effective problem-solving and decision-making capabilities.
• Flexibility to work on a shift basis, including weekends and holidays.
• Familiarity with the hiring process and conducting interviews.
• Knowledge of workforce planning and management.
• Fluent in spoken and written English; proficiency in Mandarin is an added advantage

Job Responsibilities:

• Perform Driver job task.
• Maintain and monitor regular checking and maintenance records of vehicles’ repairs and servicing.
• General maintenance and upkeep cleanliness of vehicles.
• Practice punctuality and alertness.

Job Requirements:

• Possess a valid Driving License Class D and have a clean driving record.
• Familiar with Klang Valley routes.
• Minimum with SPM qualification
• 28 – 40 years old.
• Good in navigation skills and able to use Waze & Google Map

We are looking for an enthusiastic Telesales Representative to contribute to generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

Job Requirement:

• To promote company products & services to prospective customers.

• Update customers with monthly promotions and campaigns. 

• To achieve monthly target set by the Company. 

• Contributes to team effort by accomplishing sales targets which are required by the management

• Contact potential or existing customers to inform them about a product or service using scripts

• Answer questions about products or the company

• Ask questions to understand customer requirements and close sales

• Direct prospects to the field sales team when needed

• Enter and update customer information in the database

• Take and process orders in an accurate manner

• Handle grievances to preserve the company’s reputation

• Go the “extra mile” to meet sales quota and facilitate future sales

• Keep records of calls and sales and note useful information

Job Requirements:

• Candidate should possess an SPM, Diploma / Advanced Diploma, bachelor’s degree, or equivalent in any field.
• Preferably at least 1 year of related working experience in a Telesales/Collection
• Experience in doing outbound calls.
• Both fresh graduates and experienced applicants are welcome
• Able to work independently in a fast-paced environment.
• Good team player, positive attitude, and eager to learn.
• Fast learner and able to adapt to changes.
• Ability to multi-task, prioritize and manage time effectively.
• Demonstrate teamwork all the time.
• Willing to work under pressure.
• Open for Malaysian, full-time job with renewable 1-year contract.

Key Responsibilities:

• Ensure that all documents comply with company policies, legal requirements, and industry regulations.
• Identify any discrepancies or irregularities and take appropriate action to address them.
• Collaborate with internal teams, to resolve issues related to document verification and compliance.
• Communicate effectively with external stakeholders to clarify requirements or request additional information as needed.
• Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders.
• Generate reports on refund and reimbursement activity for management review and audit purposes.
• Communicate with users regarding refund status, providing clear explanations and assistance as needed.
• Process refunds accurately and efficiently through backend systems and maintaining proper documentation.
• Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback.
• Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary.
• Address user inquiries and concerns related to application difficulties, and functionality errors.
• Ensure all communications adhere to company standards and guidelines, maintaining a positive and helpful tone in all interactions.
• Document user feedback and suggestions, categorize them for analysis, and escalate critical issues or trends to relevant teams for further review.
• Manage workload effectively to meet response time targets and service level agreements for email communications.
• To take on ad-hoc projects/assignments

Job Requirements

• Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field.
• Preferably possess backend support working experience, with a minimum of 1 year in a related role.
• Open to both fresh graduates and experienced applicants; entry-level discussions are possible based on previous experience.
• Previous experience in backend support, customer service, or related roles is highly preferred.
• Proficiency in English and Malay, both spoken and written; Mandarin proficiency is an added advantage.
• Demonstrate a strong attention to detail and accuracy in processing documents and data.
• Possess excellent communication and interpersonal skills.
• Ability to work both independently and collaboratively within a fast-paced environment.
• Proficient in Microsoft Office Suite and other relevant software applications.
• Familiarity with Singapore regulations pertaining to driver qualifications and vehicle requirements is considered advantageous.

Job Brief:

Responsible for providing end users support such as troubleshooting PC/Notebook, configuring software, troubleshooting applications software, asset management including deployment and refreshment, installing and configuring phones/tablets, printers, local area networks, wide area networks, any piece of computer related peripheral or software that end user would be using. IT engineer has to perform their daily tasks by providing a high level of customer service to the end user.

Job Responsibilities:

• Provide level 1 support (assistance through phone calls)
• Provide level 2 users support (onsite support by attending to end users) on the following:
• Troubleshooting network operating system, software and hardware
• Being familiar with network operating systems, software and hardware
• Working within a ticketing system and creating documentation for new processes
• Training staff to maximize the potential of existing technology
• Taking new users through the orientation process
• Providing individual support and training upon request
• Providing recommendations about support and information access
• Maintaining an updated inventory of software, hardware and resources
• Demonstrated aptitude for continuous learning and innovative thinking
• Able to work independently and in a team environment
• Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
• Performing any other IT-related duties assigned.
• Performing after-hour on-call work when necessary.
• Support remote users' problems from Branches where necessary (including BCP sites).
• Prepare log tickets on any user's request attended and close the ticket upon the issue is resolved.
• Prepare a resolution after each log ticket has been done.
• Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Computer Science / Information Technology
• Preferably at least 1 year of related working experience.
• Preferably specializing in Information Technology or equivalent.
• Good communication skills in English, Malay, and Mandarin language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

• [NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Job Responsibilities:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor's Degree or equivalent in Computer Science / Information Technology, Engineering (Computer / Telecommunication), Science & Technology.
• Preferably at least 2 years of related working experience.
• Preferably Non-Executive specializing in Information Technology or equivalent.
• Good communication skills in English, Malay, and Chinese language for both spoken and written.
• Coordinate project management activities, resources, equipment and information.
• Break projects into doable actions and set timeframes.
• Liaise with clients to identify and define requirements, scope and objectives.
• Assign tasks to internal teams and assist with schedule management.
• Make sure that client's needs are met as projects evolve.
• Analyze risks and opportunities.
• Oversee project procurement management.
• Monitor project progress and handle any issues that arise.
• Act as the point of contact and communicate project status to all participants.
• Work with the Project Manager to eliminate blockers.
• Use tools to monitor working hours, plans and expenditures.
• Issue all appropriate legal paperwork (e.g. contracts and terms of agreement).
• Create and maintain comprehensive project documentation, plans and reports.
• Ensure standards and requirements are met through conducting quality assurance tests.

Job Requirements:

• Proven work experience as a Project Coordinator or similar role as a Business Analyst.
• Experience in project management, from conception to delivery.
• An ability to prepare and interpret flowcharts, schedules and step-by-step action plans.
• Solid organizational skills, including multitasking and time management.
• Strong client-facing and teamwork skills.
• Familiarity with risk management and quality assurance control.
• Strong working knowledge of Microsoft Project and Microsoft Planner.
• Hands-on experience with project management tools (e.g. Basecamp or Trello)BSc in Business Administration or related field.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Job Responsibilities:

• Builds business by identifying and selling property; maintaining relationships with clients.
• Identifies sales opportunities by identifying property and evaluating their position in the industry; researching and analyzing sales options.
• Establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance and project information
• Stays informed about industry trends, market activities, and competitors to identify summaries of surrounding projects.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing Company standards.
• Maintains professional and technical knowledge by attending educational workshops; attend to agency briefing; assist agency to close sales; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related KPI as needed especially sales target given.

Key Skills Requirements:

• Presentation Skills
• Client Relationships
• Emphasizing Excellence
• Negotiation
• Prospecting Skills
• Meeting Sales Goals
• Creativity
• Sales Planning
• Independence
• Motivation for Sales

Job Requirements:

• Candidate must possess at least a SPM/"O" Level, any field
• Required language(s): Bahasa Malaysia, English
• At least 2 year(s) of working experience in property consultation and sales will be an added advantage 
• Willing to work during weekend and public holidays
• Based at Klang Valley Sales Gallery

Responsibilities:

• Execute and monitor all UAT batch flow processing and ensure timely completion of endpoints/milestones.

• Perform level 1 support and resolution for batch issues in the environment

• Maintain good communication with end users. Keeping them informed of incident progress, notifying them of impending changes or agreed outages, progress of Batch UAT etc.

• Assist with the diagnosis of problems, determining and implementing appropriate solutions; guiding and/or communicating resolutions to end users.

• Desktop/laptop configuration and Level 1 troubleshooting of Batch processing in UAT

• Identify delays or bottlenecks and resolve or escalate accordingly.

• Monitor real-time performance of the UAT computing environment.

• Support in non-standard office hours (on rotating shifts).

• Help ensure IT documentation, SOPs, track and document all outages and incidents. are maintained and up to date.

• Generates batch status reports and distributes them to end-users.

• To participate in IT projects, activities or events that would be assigned by the supervisor.

• Broadcast environment readiness status to internal customers (within IT department).

Requirements:

• Bachelor’s degree in computer sciences and minimum 2 years of experience in a similar role.

• While in-depth knowledge isn't always required, one should possess a strong foundation in various IT areas like desktops, laptops, networks, printers, and common software.

• Competency in Active Directory users and groups, Group Policy, and File Server administration.

• Hands-on experience in setting up and troubleshooting computer hardware, peripherals, Windows 10/11 Operating systems and general software.

• An exposure to IBM AS400, AS400, Window, SQL systems, UNIX/AIX systems administration would be advantageous.

• Customer-oriented mindset with a focus on providing exceptional user support.

• Self-motivated with the ability to work in a fast-moving environment.

• Adept at researching solutions and leveraging knowledge bases to resolve issues efficiently.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Responsibilities:

• Design, develop and maintain applications using the Microsoft Power Platform.
• Primary focus will be on creating efficient and user-friendly solutions that leverage Power Apps, Power BI, and Power Automate.
• Design, develop, and customize Power Apps to meet specific business needs
• Create canvas apps, model-driven apps, and portal apps using Power Apps
• Integrate Power Apps with other Microsoft 365 services and external data sources
• Utilize Power BI to create interactive dashboards and reports
• Transform raw data into meaningful insights for business users
• Collaborate with data analysts and stakeholders to identify key metrics and KPIs
• Develop workflows and automate business processes using Power Automate (formerly known as Flow)
• Build flows to connect various applications, trigger actions, and streamline repetitive tasks
• Ensure seamless data flow between different systems and services
• Work closely with cross-functional teams, including business analysts, developers, and end-users
• Gather requirements, conduct workshops, and provide technical guidance
• Communicate effectively to bridge the gap between business needs and technical solutions
• Understand the Power Platform environment, security, and governance
• Manage environments, data connections, and permissions
• Troubleshoot issues related to app deployment and access

Job Requirement:

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor's Degree or equivalent in Engineering (Computer / Telecommunication), Computer Science / Information Technology
• Preferably at least 3 years of related working experience.
• Preferably Non-Executive specializing in Information Technology or equivalent.
• Good communication skills in English, and Malay language for both spoken and written
• Strong knowledge of Power BI for data visualization and reporting
• Experience with Power Automate to automate workflows and integrate systems
• Familiarity with Power Virtual Agents for creating AI-powered chatbots and virtual assistants will be an advantage
• Understanding of business processes and the ability to translate them into effective app solutions
• A good team player, proactive and self-motivated

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Responsibilities:

• Support both front and back office operations. 

• Keep track of received data and source documents 

• Contact preparer of source documents to resolve questions, inconsistencies, missing data, etc. 

• Sort and prepares documents for imaging 

• Correct captured data accurately in a pre-determined data entry system 

• Manage processed and unprocessed documents 

• Maintain an effective and efficient records management system 

• Generate reports and responds to inquiries related to entered data upon request 

• Process various forms 

• Protect customer information 

• Maintain operations by following policies and procedures 

• Perform other duties as assigned by Team Leader and Supervisors. 

• Provide and maintain the high standard of customer service to program members. 

• Ensure that member enquiries are responded to and actioned promptly 

• Responsible for actioning redemption requests via the system and managing member information through the member database 

• Document and track issues that require additional technical resource support and follow through on any unresolved enquiries within promised time frames 

• Ensure all documentation required by other departments to service member’s request is completed promptly and in accordance to the operations procedures 

• Resolve difficult customer issues that arise or escalate complaints to the Team Leader 

• Coach and educate Members on the value-add products, such as overall benefits of the 

program 

• Complete general administration tasks and follow-up on customer enquiries 

• Attend informational program overviews as required 

• Maintain compliance of monitoring guidelines

Our client is a leading communications service provider in Malaysia that offers mobile and broadband plans, and the latest smartphones. They are looking for amazing talents to join there Retail Team (Position available for whole Malaysia)

Job Descriptions

• Proactively present and sell products and services to walk-in clients, handle payment, attend to service enquiries and complaints

• Handle Bill Payments, POS system, and emails

• Responsible for monetary transactions and company stocks (e.g. Phone, SIM Card, Accessories, Cash, etc.)

• To assume any other assignments from the Management.

Job Requirements

• Must have basic communication skills

• Working Day: Mon - Sun (5 Days Per Week)

• Working Hour: 9-6pm/1-10pm

• Prefer With Candidates From Sales Or Customer Service, But Fresh Graduates Are Welcome To Apply !

• Training Will Be Provided

• Available Location: Johor Bahru, Negeri Sembilan, Malacca, Johor Bahru

• Using social media marketing tools to create and maintain the company’s brand
• Working with marketing professionals to develop social media marketing campaigns
• Interacting with customers and other stakeholders via the company’s social media accounts
• Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements
• Researching social media trends and informing management of changes that are relevant to the company’s marketing activities
• Setting key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes and measuring a campaign’s performance against the KPIs

Responsibilities:

• Sales Development & Execution

• Set up monthly and quarterly sales and promotion plan
• Plan and execute joint marketing and other sales activities in related fields

• Key Account Management

• Strategy & Operation planning (promotion, sales plan)
• Contract management: Joint marketing, Logistics planning, Provision etc.)
• Product management: New Product Listing, Phase in/out etc.
• Financial management: Investment ROI, Price adjustment, Back end incentive etc.
• Data management (Collect competitors, sell-out date and analysis)

• Stock Management

• Managing consignment stock (Weekly)
• Stock allocation by account (Daily)
• Pipeline stock management (Monthly)

• Market insight

• Sell-out gathering and analysis
• Competitor and market/channel monitoring (incl. Market share)

Requirements:

• BSc/BA in business administration, sales or relevant field.
• Proven experience as key account manager.
• Experience in sales and providing solutions based on customer needs.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Excellent organizational skills.
• Ability in problem-solving and negotiation.

Responsibilities: 

-Oversee Brandstores construction projects from conception, location sourcing to completion

-Review the project in-depth to schedule deliverables and estimate costs

-Coordinate and direct subcontractors to ensure completion on time

-Meet contractual conditions of performance

-Review the work progress on daily basis

-Prepare internal and external reports pertaining to job status

-Plan ahead to prevent problems and resolve any emerging ones

-Analyze, manage and mitigate risks

-Ensure quality construction standards and the use of proper construction techniques

Requirements:

-BA/MA degree in construction management, architecture, engineering or related field is preferred