Total 185 job vacancies by AccorHotel

• Actively share ideas, opinions and suggestions to improve the environment and menus
• Meet guests and wedding planners and design special menu for events and weddings
• Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to property recipes and standards
• Communicate effectively with the rest of the team and thrive for guest feedback
• Ensure all kitchen colleagues are aware of standards & expectations
• Maintain and enhance the food products through creative menu development and presentation
• Adhere to menu engineering program and create seasonal and holiday menus according to hotel guidelines
• Control outlet food cost, through menu engineering, production efficiencies, and food waste
• Coach and mentor sous chefs and culinary colleagues
• Conduct corrective disciplinary action forms and documentation as needed
• Completes daily temperature log books and insures FIFO of all received goods.
• Adhere to and follow ALLSAFE health and safety protocols, ensure all colleagues are trained and held accountable for the set standard
• Place work orders for items needing repair
• Other duties as assigned

• Actively share ideas, opinions and suggestions to improve the environment and menus
• Meet guests and wedding planners and design special menu for events and weddings
• Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to property recipes and standards
• Communicate effectively with the rest of the team and thrive for guest feedback
• Ensure all kitchen colleagues are aware of standards & expectations
• Maintain and enhance the food products through creative menu development and presentation
• Adhere to menu engineering program and create seasonal and holiday menus according to hotel guidelines
• Control outlet food cost, through menu engineering, production efficiencies, and food waste
• Coach and mentor sous chefs and culinary colleagues
• Conduct corrective disciplinary action forms and documentation as needed
• Completes daily temperature log books and insures FIFO of all received goods.
• Adhere to and follow ALLSAFE health and safety protocols, ensure all colleagues are trained and held accountable for the set standard
• Place work orders for items needing repair
• Other duties as assigned

• Promoting the company's existing brands and introducing new products to the market.
• Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.
• Gathering, investigating, and summarizing market data and trends to draft reports.
• Implementing new sales plans and advertising.
• Be a strategist and content creator. Generate compelling content about the company’s products via the company’s social media handles.
• Monitor market trends and competitor activities.
• Ability to negotiate sales, achieve and exceeds sales targets.
• Ability to prepare and deliver sales presentation.
• Prepare regular sales reports and forecasts.
• Maintains client records.
• Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.
• Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks

• Direct and manage all sales activities to maximize revenue potential for Group, Business and Leisure Travel business. 
• Oversee daily Business Review meeting, sales meetings, training and other sales related meetings as required.
• Review all group contracts for turnover to Event Services.
• Carry an individual goal as part of the team
• Oversee/manage the process of::
  • Monthly, quarterly, annual goal-setting
  • Sales funnel review
  • 90-day and annual employment reviews for direct reports
  • On boarding and training plans for new sales team members
  • Monthly group review with Revenue Management / DOSM
  • Contract negotiation
  • Team goal setting
  • Any reporting required for hotel / ownership meetings
• Contribute to the process of:
  • Monthly forecasting, group revenues
  • Group rate determination
  • Annual rooms revenue budget
  • Annual marketing plan
  • Action plan review with DOSM 
  • Projects and additional areas of focus in collaboration with DOSM. 
• Work with other departments within the hotel to provide quality service to customers.
• Attend trade shows, community events and industry meetings.
• Maintain knowledge of market, competition and customers.
• Deputize for the Director of Sales & Marketing in their absence

Job Description

Department:  Guest Service

Designation:   Guest Service Associate

Reports To:     Assistant Manager Guest Service

Prime Function:

• Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.
• Welcome the guests by greeting them as per the standards.
• Any matter which may effect the interests of ACCOR should be brought to the attention of the Management
• Facilitates the functioning of and / or oversees the functioning of Guest Service deparment (Front Office and F&B Service)

Key Responsibilities:

People Management

• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
• Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
• Ensure to be familiar with all dishes on the menu.
• Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
• In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
• Ensure to handle the luggage in a courteous and efficient manner.
• Control room inventory and assign room per guest needs.
• Ensure to be familiar with the property lay out, fire exits and elevator locations.
• Report any equipment malfunction, emergency situations or suspicious persons to the Guest Service Manager.
• Ensure that breakage, pilferage and spoilage are kept to a bare minimum.

Occupational Health & Safety

Employee Responsibility

All employees are responsible for complying with the relevant OHS&E legislation and policies.

This will include in particular:

• Taking care of themselves and others.
• Co-operating with Accor Hotel instructions including Safe Work Method Statements, Safety and other Procedures and Training.
• No interfering with or misusing safety equipment.
• Reporting all hazardous situations.
• Following all reasonable instructions from a manager

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

This job description is not intended to be an exhaustive list of all responsibilities skill, effort or working condition associates with the position. It is only indicative & intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change.

Employee Name:

Signature:

Date:

• Analyze market trends, competitor pricing, and historical data to forecast demand and set pricing strategies.
• Utilize revenue management tools and systems to optimize room rates and inventory allocation.
• Prepare revenue reports and performance analysis for management review.
• Collaborate with sales and marketing teams to develop promotional strategies and packages.
• Identify opportunities for revenue enhancement and cost-saving initiatives.
• Cross-functional Collaboration:
• Work closely with other departments such as sales, marketing, and finance to align revenue strategies with overall business objectives.
• Provide insights and recommendations to support decision-making processes.
• Participate in revenue meetings and contribute to discussions on pricing, distribution channels, and market positioning.

Main Duties:

Administration: Requisitions food orders from store room and daily market list

Customer Service: Ensure that guests have service up to standards as of Novotel.

Financial:. Responsible for all food product related cost.

Operational:

1. Assist in planning menus being innovative and creative with current market trends
2. Preparation of cold and hot dishes, desserts and all other foods.
3. Maintains proper food quality in accordance with standardized company procedures including spec sheets and recipes.
4. Requisitions all necessary food items from store room.
5. Prepares advance preparation for next day and for the next shift.
6. Maintains clean and orderly work area.
7. Attends all kitchen meeting and training as requested.
8. Expected to carry out all reasonable requests by Management which the associate is capable of performing.
9. Understands job descriptions of other working colleagues.
10. Supervise and assist in total food production.
11. Attends Executive Sous Chef meetings when required.
12. Regularly reports all needed maintenance to the Executive Sous Chef/Engineering.
13. Ensures all banquet functions are served on time and quality and food is sufficient.
14. Is well groomed and takes care of personal hygiene

Personnel: Establish rapport among co-employees at all levels and training.

Other Duties: Any other duties as may be assigned from time to time

Occupational Health & Safety:

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace. 

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

Operational 

• Ensure the Guest Service operates successfully and are individually profitable in accordance with the standard of the hotel

• Ensure that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed
• Work closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance
• Ensures strict control of room keys for guests and other departments
• Conduct frequent and thorough inspections together with the Housekeeping Manager.
• Maximizes room sales and revenues for the hotel

  Guest Service

• Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries.
• Personally and frequently verify that guest’s check-in/out is receiving the best possible service in line with Accor’s standards.
• Schedules oneself to be on the front during peak operation hours, checking on standards of services and cleanliness
• Greet and assist at the check in of guests
• Ensure a speedy telephone and message service at all times for guests
• Ensure that he/she maintains an up to date awareness of current promotions, policy changes and memorandums.
•  
• People Management
• Recruit, select and develop Guest Service employees to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.
• Through hands on management, supervise closely all Guest Service employees in the performance of their duties in accordance with policies and procedures and applicable laws
• Delegate appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained
• Instill the Training philosophies of the company and work closely with the T&C Manager developing Departmental Trainers, ensuring that all Assistant Managers and Associates take an active role in the training and development

Main Duties:

• Administration: To discharge the duties effectively and efficiently.
• Customer Service: Responsible for efficient liasoning with internal customers like other operational department and support functions.
• Maintain good relationship with Clients on approved credit list as well as companies extended with credit facility for timely payments from customers.
• Financial: Ensure legitimacy of Accounts Receivable ledger and clear balances from all debtors to avoid bad debts.
• Operational: Responsible for preparing and sending billing for Companies, Groups, Inter Company etc. on daily basis.
• Checking the rates, supporting and credit approval letter for accurate billing.
• Resolving all queries for Bill in Hold in close coordination with Sales, Front office, Income Audit and any other operational area.
• Sending bills to clients and ensuring they are in line in book postings.
• Posting payments received from clients and preparing daily collection summary.
• Processing Credit Card Refunds and Charge backs.
• Preparing daily credit card Reconciliation.
• Handling guest/ client queries for billing.
• Ensuring all contracts are filed for checking and details are updated in Opera for Front office.
• Responsible for follow up for payments with clients along with Credit Manager.
• Responsible for reconciliation of all Accounts Receivable accounts on regular basis along with Credit Manager.
• Responsible for collection of TDS Certificates on annual basis and Reconciliation of TDS Account before statutory books closure.
• Posting all entries pertaining to credit card payment and related transactions

Personnel:

• Ensure a harmonious environment and close coordination with all operating and support functions.

Other Duties:

• To keep contact and good relations with all Clients like Airlines, Corporate, individual and Travel Agents.

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety and of others as well in the workplace. 

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

To supervise and contribute in the functions of Sales within the  Sales Department in all 3 hotels, ensuring that various activities of the hotel are properly and accurately recorded in accordance with Accor’s Policies & Procedures and local regulations.

Conducting market research to identify selling possibilities and evaluate customer needs.

To maximize of the hotel revenue in rooms and Banquets.

Motivate and energize the staff to make proactive decisions in all their communications with clients.

Create strong relationships with key client stakeholders at both senior and mid-management levels.

Create frequent reviews and reports with sales and financial data.

Oversee the development of new marketing strategies.

Main Duties:

Administration: Requisitions food orders from store room and daily market list.               

Customer Service: Ensure that guests have service up to standards as of Novotel.

Financial:. Responsible for all food product related cost.

Operational:

1. Assist in planning menus being innovative and creative with current market trends

2. Prepares cold and hot dishes, desserts and other foods.

3. Maintains proper food quality in accordance with standardized company     procedures including spec sheets and recipes.

4. Requisitions all necessary foot items from storeroom.

5. Prepares advance preparation for next day and for the next shift.

6. Maintains clean and orderly work area.

7. Attends all kitchen meeting and training as requested.

8. Expected to carry out all reasonable requests by Management, which the associate is capable of performing.

9. Understands job descriptions of other working colleagues.

10. Supervise and assist in total food production.

11. Attends Executive Chef/Sous Chef meetings when required.

12. Regularly reports all needed maintenance to the Executive Sous Chef/Engineering.

13. Is well groomed and takes care of personal hygiene

Personnel: Establish rapport among co-employees at all levels and training.

Other Duties: Any other duties as may be assigned from time to time

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace. 

To ensure all incoming and outgoing merchandise being received or shipped as described in the policy and procedures manual. To issue, store, price and rotate all incoming merchandise for the hotel.

Specific Responsibilities and Duties

• Acting as a team leader of Storeroom Clerks to ensure that the storerooms run smoothly and efficiently
• Ensuring all purchase orders are pre-approved prior order placing
• Inspecting the physical condition and count or measure the quality and weight of all items or supplies at the time they are received and before they are placed in storage.
• Receiving goods and verifying them against the purchase orders with respect to quantity,  quality, short shipments and/or duplications, and documenting any discrepancies
• Delivering goods received to the location that are specified on the purchase orders
• Completing daily non-food and beverage receiving log and submit a daily report with the relevant packaging slips to the accounts payable officer
• Completing daily food and beverage receiving reports and submitting invoice batches daily to F&B Managers or Designates for approval
• Maintaining an up-to-date file of the receiving copy of all approved purchase orders. All purchase orders must clearly state the status of delivery (i.e., open or partial)
• Ensuring all deliveries being received at the designated receiving area only
• Ensuring all invoices and/or packing slips are stamped with the appropriate receiving stamp upon deliveries
• Ensuring that the receiving and storage area is clean, accessible and safe
• Monitoring and conducting inventory on a regular basis, i.e., daily for produce, dairy and bread, or on specific days for meat, etc., to compile orders based either on par levels or needs
• Minimizing spoilage level and systemizing stock rotation by ensuring first in, first out.
• Issuing a Slow Moving Stock list at least once every month
• Safeguarding storeroom keys through security to against any unauthorized entries
• Issuing, storing, and pricing all incoming merchandise for the hotel
• Ensuring all requisitions being filled on a timely basis in accordance with storeroom hours and outlet request
• Ensuring that all goods received are stored in their proper areas at all times
• Ensuring all beverage requisitions are handled as per established procedures
• Assisting in all daily, weekly, month-end, or quarterly inventories as needed
• Performing other duties when needed
• Conducting self in a professional manner at all times to reflect the high standards of the Company

To ensure all incoming and outgoing merchandise being received or shipped as described in the policy and procedures manual. To issue, store, price and rotate all incoming merchandise for the hotel.

Specific Responsibilities and Duties

• Acting as a team leader of Storeroom Clerks to ensure that the storerooms run smoothly and efficiently
• Ensuring all purchase orders are pre-approved prior order placing
• Inspecting the physical condition and count or measure the quality and weight of all items or supplies at the time they are received and before they are placed in storage.
• Receiving goods and verifying them against the purchase orders with respect to quantity,  quality, short shipments and/or duplications, and documenting any discrepancies
• Delivering goods received to the location that are specified on the purchase orders
• Completing daily non-food and beverage receiving log and submit a daily report with the relevant packaging slips to the accounts payable officer
• Completing daily food and beverage receiving reports and submitting invoice batches daily to F&B Managers or Designates for approval
• Maintaining an up-to-date file of the receiving copy of all approved purchase orders. All purchase orders must clearly state the status of delivery (i.e., open or partial)
• Ensuring all deliveries being received at the designated receiving area only
• Ensuring all invoices and/or packing slips are stamped with the appropriate receiving stamp upon deliveries
• Ensuring that the receiving and storage area is clean, accessible and safe
• Monitoring and conducting inventory on a regular basis, i.e., daily for produce, dairy and bread, or on specific days for meat, etc., to compile orders based either on par levels or needs
• Minimizing spoilage level and systemizing stock rotation by ensuring first in, first out.
• Issuing a Slow Moving Stock list at least once every month
• Safeguarding storeroom keys through security to against any unauthorized entries
• Issuing, storing, and pricing all incoming merchandise for the hotel
• Ensuring all requisitions being filled on a timely basis in accordance with storeroom hours and outlet request
• Ensuring that all goods received are stored in their proper areas at all times
• Ensuring all beverage requisitions are handled as per established procedures
• Assisting in all daily, weekly, month-end, or quarterly inventories as needed
• Performing other duties when needed
• Conducting self in a professional manner at all times to reflect the high standards of the Company

• Manage the inventory and warehousing activities by effectively forecasting material demands, stock levels, re-order points and resources capacity ensuring product availability.
• Build and develop relationships with key suppliers and customers; internal, local, and overseas while ensuring they are compliant in all areas as specified by company policies & procedures.
• Manage the receiving details and implement corrective actions for dispute resolution.
• Liaise with Accounts Payable Department to ensure accurate and timely payment of invoices, as necessary for the business with the supplier.
• Ensure continuous improvement of processes through team collaboration and technology implementation resulting in improved service levels and reductions in total costs.
• Perform other duties and/or special projects as assigned by immediate supervisor.
• Assists with the monthly/quarterly/annual inventories.
• The Purchaser ensures that Department Managers are informed daily (at the morning meeting) of the goods expected to arrive.
• The efficiency of the Purchasing Department and Stores is to be maintained and improved.
• Is responsible for all matters related to the maintaining of delivery schedules. Informs, on daily basis, the departments as to the items due to arrive.
• Manage purchasing department lifecycle.
• Other duties as required

Main Duties:

Administration

• Responsible for general management of IT staff members.
• Ensuring the all software database is stored and saved efficiently which provides scope for easy retrieval of information on time.

Customer Service

• Responsible for efficient Management & resolving IT related issues of external as well as internal customer.

Financial

• Give cost effective IT solutions
• Negotiate with vendor for best services
• Identify appropriate technologies, cost, vendors, and effective use of IT resources.

Operational

• Daily checking of database back up
• Give support for all software’s like PMS, POS, Material Control, SUN etc
• Protect all servers & desktops by updating & monitoring daily antivirus status
• IT inventory inspection which is submitted by IT executive, recommend the replacement of required IT product.
• Ensure that all software’s licensing are adhered to law

Personnel:

• Ensure each subordinate receives whatever training is necessary for job competence & assist or guide them to get the job completed effectively
• Develop a team of multi skilled people over the period and have regular discussion
• Ensure a harmonious environment and close coordination with all operating and support functions
• Ensure that all team members are kept well informed of department’s objective & policies

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety and of others as well in the workplace 

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.