Total 185 job vacancies by AccorHotel

We are seeking a dynamic and results-driven Catering Sales Manager to join our team in Mumbai, India. In this role, you will be responsible for driving sales growth, managing client relationships, and leading our catering sales team to success.

• Develop and implement effective sales strategies to increase catering revenue and market share
• Build and maintain strong relationships with clients, understanding their needs and providing tailored catering solutions
• Lead and motivate the catering sales team, setting clear goals and providing ongoing coaching and support
• Collaborate with the culinary team to create innovative menu offerings and pricing strategies
• Oversee the entire sales process, from initial client contact to event execution and follow-up
• Analyze market trends and competitor activities to identify new business opportunities
• Prepare and present sales reports, forecasts, and budgets to senior management
• Ensure compliance with food safety regulations and company policies
• Attend industry events and networking functions to promote the company's catering services
• Work closely with operations teams to ensure seamless event execution and client satisfaction

Main Duties:

Administration

• Statutory Requirements: Ensure that all departmental statutory requirements are adhered to.
• Departmental Systems: Ensure implementation of departmental systems set up by Executive Housekeeper. Suggest any improvements if possible.
• Preparation of Gate Passes for Lost & Found items for Executive Housekeeper to sign.

Customer Service

• Track Guest Satisfaction scores on a weekly basis and focus on areas of deficiency
• Meet with guests on a regular basis to ascertain their views on services of the department.

Financial

• Ensure all ordering is within the stipulated budget.
• Carrying out periodic inventories for linen and supplies and collating the same.
• Verify all outsourcing bills before presentation to the Executive housekeeper.

Operational

• Ensure correct planning of staff duties via the duty roster
• Ensure that all departmental processes are correctly carried out by the team leaders
• Oversee the ordering and distribution of operational supplies

Personnel

• Assist the Executive Housekeeper in selection of team leaders and associates
• Attend briefings on a daily basis and ensure departmental training plans are adhered to.
• Address any associate that team leaders are unable to handle.
• Ensuring redressal of any associate complaints / issues

Training

• Responsible for conducting all departmental trainings & ensuring compliance with all departmental SOP’s and quality standards.
• Delegate appropriately, duties & responsibilities to equipped and resourced employees, nurturing & developing them whilst ensuring standards of operation & safety are maintained.
• Instill the Training philosophies of the company and work closely with the Asst. Manager Human Resources developing departmental trainers, ensuring that all supervisors take an active role in the training and development of employees.
• Develop and assist in training activities focused on improving skills and knowledge.
• Ensure employees have a complete understanding of rules and regulations, and that behaviour complies.

Occupational Health & Safety:

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

EXPECTED RESULTS

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out, F&B and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
•  Maintain strict security procedures with credit and cash, accounting procedures, issue of room keys and guest confidentiality.
• Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers and transfer all calls to relevant departments or guest room responding to requests quickly and efficiently.
• Document accurately all internal and guest messages.  Distribute according to specified Hotel procedure.
• Assist, as required calls for reservations following hotel standard.  Ensure accurate, up to date information is given.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Control room inventory and assign room per guest needs.
• Ensure to possess complete and thorough product knowledge of the hotel and the scope of services of the hotel provides.
• Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
• Ensure to convey a sense of the guests importance and project a professional environment which reflects ibis Mumbai Airport’s commitment to customers.
• Responsible for providing courteous and competent services to the guests.

• Must have a thorough working knowledge of the F&B Service & Front Office operations to include the F&B,  front desk, reception/cashiering procedures and reservations.
• Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
• Assists in conducting training for all F&B/Front Office employees.
• Attend and directs daily front office operations and as a one of the team.
• Attends to credit problems.
• Performs any other duties as directed by the Guest Service Manager.

Assists Director Guest Services formulating new procedures and directives in order to continue improve the Guest Service Department.

• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call your Manager if difficulties arise.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.

Experience : Fresher  

Willing to start Apprenticeship with Ibis Mumbai Airport

Experience : Fresher  or 1-2 yrs of experience

Degree: Hotel Management degree

Prime Function:

• Ensure to provide proficient and professional FO & Food & Beverage service to the guests by meeting and also exceeding their expectations.
• Welcome the guests by greeting them as per the standards.
• Any matter which may effect the interests of ACCOR should be brought to the attention of the Management
• Facilitates the functioning of and / or oversees the functioning of Front Office & F&B Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties

We are seeking a talented and experienced Chef de Partie specializing in Indian curry to join our culinary team in Mumbai, India. As a key member of our kitchen staff, you will be responsible for overseeing the Indian curry section, ensuring the highest quality of food preparation and presentation while maintaining efficient operations.

• Lead and supervise the Indian curry section, training and guiding kitchen personnel to maintain exceptional standards
• Prepare and cook a variety of authentic Indian curry dishes, ensuring consistency in taste, quality, and presentation
• Collaborate with the Executive Chef and other kitchen staff to develop new recipes and menu items
• Oversee inventory management for the curry section, including ordering supplies and minimizing waste
• Ensure compliance with food safety and hygiene standards throughout the preparation and cooking processes
• Monitor and maintain kitchen equipment in the curry section
• Participate in quality control measures, including taste tests and visual inspections of dishes before service
• Assist in menu planning and cost control initiatives
• Foster a positive and collaborative work environment within the kitchen team

We are seeking a dedicated and professional Security Officer to join our team in Mumbai, India. As a Security Officer, you will play a crucial role in ensuring the safety and security of our premises, employees, and visitors. This position requires a detail-oriented individual with excellent observation skills and the ability to remain calm under pressure.

• Patrol and monitor assigned areas to prevent and detect signs of intrusion and ensure the security of doors, windows, and gates
• Respond promptly to alarms and emergency situations, coordinating with local law enforcement and emergency services when necessary
• Monitor and control access to the facility, including checking identification and issuing visitor badges
• Conduct security screenings of personnel, vehicles, and materials entering the premises
• Operate and monitor surveillance equipment, including CCTV systems
• Investigate and document security breaches, incidents, and suspicious activities
• Perform regular safety and security checks to identify potential hazards or vulnerabilities
• Assist in the development and implementation of security policies and procedures
• Provide excellent customer service while maintaining a professional and assertive demeanor
• Collaborate with other departments to ensure a safe and secure environment for all stakeholders
• Prepare and maintain accurate logs, reports, and records of security-related activities
• Participate in ongoing security training and stay updated on relevant security protocols and technologies

We are seeking a detail-oriented and innovative Security Manager to join our team in Mumbai, India. The ideal candidate will be responsible for ensuring the safety and security of our employees, guests, and assets while fostering a collaborative and supportive work environment.

• Develop and implement comprehensive security strategies and protocols to protect the organization's personnel, property, and information
• Manage and lead a team of security personnel, providing guidance, training, and performance evaluations
• Conduct regular risk assessments and implement proactive measures to mitigate potential security threats
• Oversee the installation, maintenance, and operation of security systems, including surveillance cameras, access control systems, and alarm systems
• Collaborate with local law enforcement agencies and other relevant authorities to ensure compliance with security regulations and best practices
• Investigate and report on security incidents, preparing detailed documentation and recommending corrective actions
• Develop and conduct security awareness training programs for employees at all levels of the organization
• Monitor and analyze security trends, adapting strategies to address emerging threats and challenges
• Manage the security department budget, ensuring cost-effective allocation of resources
• Coordinate security arrangements for special events, VIP visits, and high-risk situations
• Stay updated on local security challenges and regulations specific to Mumbai and implement appropriate measures
• Serve as the primary point of contact for all security-related matters within the organization

Prime Function

• Communicate and support company policies & procedures to maintain high employee morale and motivation, and ensure an atmosphere of participative management.
• This Would be a Challenging Role to handle Pre - Opening property in prime Mumbai location under the assistance of Cluster Team
• Ensure optimum service through the effective communication of policies and procedures to all employees.
• Assist the Talent & Culture team to plan, manage, coordinate and participate in personnel activities of all the departments in areas of
• Recruitment & Selection
• Compensations & Benefits
• Training & Development
• Performance Management System
• Employee Relations
• T&C Initiatives

Talent & Culture Planning

• Assist the Talent & Culture Manager to develop an annual and long-term Talent & Culture plan that identifies the organizations Talent & Culture agenda as a component of the organizations overall Strategic Plan.
• Identify Talent & Culture strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees.

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel ensure maximum cooperation, productivity, morale and guest service.
• Develop and maintain effective relationships with all the departments.
• Respond to queries by resolving issues in a timely and efficient manner

Financial Management

• Identify optimal, cost-effective use of the resources and educate the team on the same.

Operational Management

• Promote and manage a positive and productive work environment by working with the management team to provide clear communication and fair and timely evaluations of the team.
• Develop and train the employees on new programs and company initiatives.
• Plan, develop and implement organizational policies and goals in accordance with the department’s objectives & goals.

Main Duties:

• Administration: To discharge the duties effectively and efficiently.
• Customer Service: Responsible for efficient liasoning with internal customers like Executive Chef, F & B Manager, Materials Manager and its team members, Bar Tender for effective controls.
• Maintain good relationship with suppliers.

• Financial:
• Ensure movement of goods within hotel is properly supported and documented.
• To ensure all stocks of the hotel is monitored and is controlled.
• To prepare and issue various cost reports for Management analysis.
• To ensure all stores are reconciled on regular intervals.

• Operational : To study, analyze and report on all variances pertaining to costs and inventory management.
• To verify duty meals and entertainment checks in line with hotel laid down procedures and prepare a daily audit report for approval of FC, Director of F & B and General Manager.
• Verify daily void checks report and prepare for approval of FC, Director of F & B and General Manager.
• Perform daily and monthly food and beverage sales reconciliation against POS Sales report and ensure all deviations are explained by concerned department head.
• Perform daily BEO Audit and highlight the deviations to Financial Controller and Director of Sales and Marketing.
• Coordinate closely with Chef for obtaining all Inter departmental transfers.
• To manage the hotel monthly inventory process in the strict respect of the hotel policies
• To supervise the daily receiving and storekeeping activities.
• To ensure that all goods movements in/out the hotel and stores are accounted for and properly supported
• To ensure the implementation of and compliance with all prevailing cost control policies and procedures by all departments.
• To prepare and issue various cost reports.
• Ensure all recipes are updated in the system and maintain records of all recipes then approve for new menu creation.
• Monitor liquor Inventory on daily basis and conduct surprise audits.
• Ensure all cost is allocated appropriately.
• Responsible for asking wastage/shrinkage reports form various operational departments.
• Maintain all Excise Records as per local law requirement.
• To report on the daily and monthly F&B costs with emphasis and detailed analysis on exceptional variances, trend of cost of sales ratios, slow moving items, breakage & loss, etc…
• Monitor Mini Bar stocks , consumption vs revenue.
• Conduct buffet costing on regular intervals.
• Maintain Par Stocks in Materials and review Slow Moving items along with Materials to avoid loss at later date.

Personnel:

• Closely work with Income Auditor ,F & B and Materials to ensure effective controls.

Other Duties: Be a part of Materials annual Market survey for effective cost controls by getting a fair price for contracts.

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety and of others as well in the workplace. 

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

We are seeking a highly skilled and Guest -focused Duty Manager to join our team in Mumbai, India. As a Duty Manager, you will be responsible for overseeing the smooth operation of our hotel, ensuring exceptional guest experiences, and leading our front office team to deliver outstanding service.

• Manage daily front office operations, including reception, concierge, and guest services
• Ensure high-quality guest experiences by maintaining excellent service standards
• Oversee check-in and check-out procedures, resolving any issues promptly and efficiently
• Coordinate with various departments to ensure seamless guest services and resolve any concerns
• Monitor and maintain cleanliness and presentation standards in public areas
• Manage room inventory and maximize occupancy rates through effective upselling techniques
• Handle guest complaints and feedback, implementing appropriate solutions
• Conduct regular staff briefings and provide ongoing training to front office team members
• Manage financial aspects, including daily account balancing and reporting
• Ensure compliance with hotel policies, procedures, and safety regulations
• Personally welcome and assist VIP guests, authorizing appropriate courtesies
• Supervise and motivate front office staff, promoting a positive work environment
• Implement and maintain efficient operational systems and procedures
• Collaborate with other departments to enhance overall guest satisfaction and hotel performance

We are seeking an innovative and results-driven Marketing Communications Manager to join our dynamic team at Novotel Mumbai International Airport  As a key member of our marketing department, you will be responsible for developing and implementing comprehensive marketing and communications strategies that elevate our brand and drive business growth.

• Develop and execute integrated marketing and communications strategies aligned with organizational goals
• Lead the creation and distribution of compelling content across various channels, including digital, social media, and traditional platforms
• Manage the company's brand identity and ensure consistency across all marketing materials and communications
• Collaborate with cross-functional teams to develop and implement marketing campaigns that drive customer engagement and sales
• Analyze market trends, consumer behavior, and campaign performance to inform strategic decisions and optimize marketing efforts
• Oversee the planning and execution of events, trade shows, and other promotional activities
• Manage relationships with external agencies, vendors, and media partners
• Develop and maintain the marketing budget, ensuring efficient allocation of resources
• Monitor and report on key performance indicators (KPIs) to evaluate the effectiveness of marketing initiatives
• Stay up-to-date with industry trends and emerging technologies to maintain a competitive edge in the market

• To ensure effective implementation of all accounting policies and procedures, to interpret financial results, and to provide management with the tools for future planning.
• To ensure effective implementation of all Materials Policies & Procedures following local legislation, whilst maintaining Accor’s Standards in Materials Management.
• To ensure that all legal and statutory requirements are complied with.

Main Duties

• To know all terms and conditions of the management agreement and to ensure that they are adhered to.
• To maintain complete and supported accounting records of the hotel as per the Company’s policies and procedures.
• To implement local accounting procedures to ensure compliance with local government regulations, after approval from the area and/or corporate offices.
• To prepare and interpret the financial statements and reports of the hotel.
• To audit the accounts, records and transactions of the hotel, aided by ongoing efforts to streamline internal control procedures.
• To implement all necessary controls in order to safeguard the assets of the hotel and to maintain records for the fixed assets, operating equipment, supplies and inventories.
• To co-ordinate an effective and efficient Materials Management / Resource allocation through establishing a flexible work force throughout the Department, based on the principles of Multi Skilling and Multi Tasking.
• To ensure that hotel expenses are minimized through the use of effective purchasing and by obtaining the most competitive prices for goods and services.
• To ensure that proper operating standards are adhered to in the areas of purchasing, receiving, storing and issuing.
• To assist in compiling, together with the General Manager and Heads of Division, all budgets and forecasts covering all activities of the hotel and to maintain all budget control procedures.

Prime Function:

• Duties include assisting the Production team in food preparation and performing related duties in the Kitchen.
• Responsible for the work assigned by Head Chef in any section of the kitchen as per the standards.
• Ensure to perform miscellaneous job-related duties as assigned.
• Ensure HACCP procedures are followed and clear records are kept at all times.
• Exceed guest expectations in quality and service of food products
• Any matter which may effect the interests of hotel should be brought to the attention of the Management.

People Management

• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Ensure to exceed guest expectations in quality and service of the food products.
• Cooperate with staff in each section as assigned by the Executive Chef to ensure the proper use of equipment and efficient completion of all tasks. 
• Maintain personal grooming and hygiene to ensure standards are maintained. 
• Liaise with the Catering and Stewarding Departments in a professional manner to ensure event objectives are achieved and standards are maintained at all times.

Financial Management

• Identify optimal and cost effective use of the resources.
• Facilitate the stock take and stock rotation for the assigned section. 
• Monitor the operation to ensure that food wastage is minimized and to maintain cost effectiveness and profitability in all areas.

Operational Management

• Adhere to all recipes, methods and instructions from the Executive Chef.
•  Ensure that company and statutory hygiene standards are maintained.
• Ensure that the preparation and presentation of food complies with the standards.
• Responsible for the production, preparation and presentation of all food items, in the assigned function, to ensure highest quality at all times.
• Ensure to maintain appropriate grooming standards, hygiene and code of conduct.
• Coordinate operations with Department Coordinators, Supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
•  Ensure to to prevent the use of contaminated products in any process of food preparation.
• To ensure that the assigned Kitchen areas, equipments and utensils are always kept as per the standards.
•  Ensure to adhere to ibis policies and procedures at all times.
• Handle additional responsibilities as and when delegated by the Management.