Total 18 job vacancies by Allianz

The senior claim specialist plays a pivotal role in managing own damage motor claim. The incumbent will oversee and manage the entire process of own damage claims within the motor claims function.

Key Responsibilities

• Strategy and planning: Develop and implement strategic plans and processes to optimize the efficiency and accuracy of own damage claim handling.
• Technical expert: Act as a subject matter expert, providing guidance and technical expertise on complex claim cases.
• Claims management: Maintain a healthy loss ratio by effectively managing claims cases’.
• Documentation and reporting: Conduct regular reviews and analysis of claim trends and performance metrics, identifying areas for improvements and implementing corrective actions.
• Negotiation and settlement: Serve as a point of contact for escalated claim issues, working to resolve disputes and negotiate settlements effectively.
• Communication and coordination: Collaborate with external stakeholders including customers, distributors, repair workshops and assessors to facilitate smooth and fair claim settlements. Collaborate with internal stakeholders including product, underwriting and distribution stakeholders to ensure alignment of coverage, policy intent and wordings.
• Continuous improvement: Enhance claim handling procedures and contribute to the continuous improvement of claims management protocols by staying updated with industry trends, legal changes, and best practices.
• Customer experience: Maintain good Turn-Around-Time and claims service level standards to ensure that customers’ claims experience is met.

Qualifications and skills

• Recognized degree or diploma
• Minimum 10 years of experience in Motor claims handling with a focus on own damage claims within the Singapore insurance market
• Good knowledge of MS Office software and any other technology applications
• Strong knowledge of motor insurance policies, regulations, and industry practices in Singapore
• Excellent analytical, negotiation, and communication skills
• Meticulous, problem solver and organized
• Open-minded, proactive, receptive to new ideas and cope well with changes and pressure

This role is required to perform outbound contact engagement to Allianz's bank partner customers to promote general insurance products.

Responsibilities:

This role has a blend of skill sets in both customer service and sales. The focus is on customer service excellence to ensure claims and product benefits/processes relating to claims are correctly articulated.

• Conduct outbound calls to promote products with clear product knowledge to existing and potential customers of our business partners
• Upsell / cross-sell GI insurance products & retain customers based on customers’ needs
• Ensure all sales calls comply with all quality standards and regulatory requirements
• Contribute to sales efforts to attain business sales goals
• Perform system UAT from time-to-time and devise process workarounds if needed
• Contact customers for renewal and recovery procedures
• Any other duties as and when deemed necessary to improve/enhance customer experience

Requirements:

• Minimum O’level / Diploma. SPM holders with related experience would be considered
• At least 1 year of contact centre or 6 months of telemarketing experience in GI sales
• Must possess certifications in HI, BCP, PGI, and Comm GI
• Ability to work under stress and highly productive sales environment
• Highly motivated to achieve targets
• Possess good interpersonal & communication skills
• Possess sufficient computer competency such as basic MS office software applications
• Meticulous, responsible, systematic and preferably with prior experience from telesales and customer service

This is a contract role. We are seeking a customer-focused individual to join our team as a Customer Service Representative for Commercial General Insurance policies. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving customer concerns promptly and accurately. Your primary objective will be to ensure customer satisfaction and maintain strong relationships with our valued clients.

Responsibilities:

• Attend to all customer enquiries and requests via all communication channels promptly and professionally
• Manage and resolve customer complaints and escalate when necessary to provide appropriate solutions and alternatives
• Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements
• Maintain accurate and up-to-date customer records and policy documentation in the company’s database
• Collaborate with other departments including underwriters, claims and finance to ensure smooth operations and fast turnaround times
• Build and maintain strong relationships with customers by delivering exceptional service and demonstrating professionalism, and integrity.

Capabilities and Qualifications:

• Diploma / Degree in any field
• GCE ‘O’ Level, ITE or SPM holders with relevant experience will be considered
• Minimum 3 years of experience in General, Health and Life Insurances
• Possess certifications in HI, BCP, PGI, and Comm GI
• Prior experience in customer service or insurance-related roles is preferred
• Possess knowledge and understanding of the service to sale model
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions
• Excellent customer service phone etiquette
• Strong verbal / written communication skills with the ability to listen actively and respond appropriately to customer needs
• Minimum 1 year experience in start-up companies is preferred

The Senior Motor Underwriting Manager reports to the Head of Motor and is responsible for driving the company’s motor insurance strategy which include retail motor, commercial motor and motor fleet, to drive sustainable growth and profitability for the company.

Responsibilities:

• Underwriting and Risk Management: Adherence to motor underwriting guidelines and risk assessment protocols to deliver sound underwriting practices. Monitor and manage the motor portfolio to maintain an appropriate risk profile and profitability.
• Operation excellence: Optimize all motor related processes include new business and renewal, to ensure efficiency, quality customer and distributor service, and compliance with regulatory requirements.
• Collaboration: Work closely with cross functional teams, including pricing, sales, claims, policy administration and finance, to ensure adequacy in premium, deliver quality customer and distributors’ proposition, exchange relevant insights on motor portfolio and ensure profitable growth of the motor portfolio.
• Market Analysis: Stay updated with market trends, customer preferences, and regulatory changes to anticipate shifts in the industry landscape and make informed underwriting decisions.
• Partnership Development: Foster relationships and partnerships with relevant stakeholders such as key distributors and automotive industry players, to expand market reach and develop the motor insurance business.

Requirements:

• A minimum of 8-10 years of experience in motor and commercial motor underwriting. In-depth knowledge of the Singapore insurance market and regulatory requirements.
• Excellent negotiation and communication skills, both verbal and written, to effectively interact with diverse stakeholders.
• Strong analytical skills and attention to details to maintain a balance between risk management and business profitability.
• A bachelor's degree in business, finance, or a related field is typically required.

Job Purpose

As the Key Regional Relationship Manager, you will be responsible for the overall relationship for the exclusive partnership with the bank across both Life and General Insurance in Taiwan,Malaysia, Indonesia, China, Sri Lanka, and the Philippines. The role involves managing the internal and external stakeholders to achieve company-wide targets for the Key Bank partnerships. The role is of crucial strategic importance as this Key Bank is one of AZAP’s largest accounts on the life side and alignment with their regional office is pivotal to our success.

What you do

• You will develop the strategic direction and growth strategy for the partnership in Asia Pacific in coordination with the regional executive management as well as countrymanagement to achieve the Key Performance Indicators (KPI’s) and growth in revenue.
• You will manage the bank relationship regionally including running the Regional Steering Committee, engaging in country Operating Committees, following up on opportunities with individual markets, and ensuring contractual obligations are met onboth sides.
• You will work with country CEOs, Chief Distribution Officers, and Heads of Bancassurance to successfully achieve targeted results for the partnerships. This includes establishing clear governance processes, monthly formal internal reviews, and meetings with partners at the working and steering committee levels.
• You will build and execute best practice blueprints to ensure the optimization of the partnership.
• You will work with other channels to leverage practices that may enhance results in the bank partnerships.
• You will work with the OE’s to ensure that we comply with the relevant legislation, guidelines, and codes of the regulators as well as the internal compliance guidelines.
• You will proactively keep abreast of market trends and competitors’ products to be able to create and articulate a regional business plan with a clear competitive advantage for the Company’s Life products distributed via the bank channel.
• You will review and sign off on regional plans in tandem with the Head of Bancassurance for specific agreed initiatives between the bank and the Company.
• You will conduct regular meetings and communication sessions with the bank and local key account managers to enhance the product competency and to obtain internal alignments, thus building a long-term, strong and trusting relationship over time.
• You will collaborate with the internal stakeholders to ensure that the product development cycle and gating disciplines incorporate the feedback and ideas of the bank sales force and their customers with the goal of improving our product offers regionally.

What you bring

• Degree qualified (Master’s degree), with at least 15 years of experience predominantly in the Life insurance industry.
• Experience across the different parts of the insurance value chain in a Life setting would be an advantage.
• Ability to provide leadership to the business and someone who is seen and respected as an expert and leader.
• Proactive and results-orientated.
• Strong communicator with proven ability to exercise cross-functional and cross-market influence.
• Solid budget, resource, and project management skills.
• Excellent relationship & stakeholder management ability.

The Head of Motor is a senior-level position with significant responsibilities in shaping the company's motor insurance business strategy and performance. The incumbent is responsible for leading, strategizing, and executing initiatives to drive sales, enhance profitability, and ensure operational excellence within the motor department.

Roles & Responsibilities

• Strategic leadership: Develop and execute strategic plans to drive the growth and profitability of the motor insurance division. Set clear objectives and goals for the team and monitor progress towards achieving them.
• Operation excellence: Oversee and optimize processes to ensure efficiency, quality customer and distributor service, and compliance with regulatory requirements.
• Underwriting and Risk Management: Adherence to underwriting guidelines and risk assessment protocols to ensure sound underwriting practices. Monitor and manage the risk portfolio to maintain an appropriate risk profile and profitability.
• Team Management: Manage a team of motor underwriters, distributor support personnel within the motor insurance division. Foster a collaborative and high-performance work culture.
• Collaboration: Work closely with cross functional teams, including technical, sales, policy administration and finance, to deliver quality service to customer and distributors and ensure the growth of the motor portfolio.
• Partnership Development: Foster relationships and partnerships with relevant stakeholders such as distributors and automotive industry players, to expand market reach and develop the motor insurance business.
• Market Analysis: Stay updated with market trends, customer preferences, and regulatory changes to anticipate shifts in the industry landscape and adjust strategies accordingly.

Qualifications and Skills:

• A minimum of 15 years of experience in the motor insurance industry with a minimum of 10 years in motor and commercial motor underwriting.
• Strong leadership and managerial skills.
• In-depth knowledge of the Singapore insurance market and regulatory requirements.
• Excellent negotiation and communication skills, both verbal and written, to effectively interact with diverse stakeholders.
• Proven track record of driving business growth and profitability.
• A bachelor's degree in business, finance, or a related field is typically required.

Entity: Allianz Insurance Singapore

This is a contract role. We are seeking a customer-focused individual to join our team as a Customer Service Representative for Commercial General Insurance policies. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving customer concerns promptly and accurately. Your primary objective will be to ensure customer satisfaction and maintain strong relationships with our valued clients.

Responsibilities:

• Attend to all customer enquiries and requests via all communication channels promptly and professionally
• Manage and resolve customer complaints and escalate when necessary to provide appropriate solutions and alternatives
• Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements
• Maintain accurate and up-to-date customer records and policy documentation in the company’s database
• Collaborate with other departments including underwriters, claims and finance to ensure smooth operations and fast turnaround times
• Build and maintain strong relationships with customers by delivering exceptional service and demonstrating professionalism, and integrity.

Capabilities and Qualifications:

• Diploma / Degree in any field
• GCE ‘O’ Level, ITE or SPM holders with relevant experience will be considered
• Minimum 3 years of experience in General, Health and Life Insurances
• Possess certifications in HI, BCP, PGI, and Comm GI
• Prior experience in customer service or insurance-related roles is preferred
• Possess knowledge and understanding of the service to sale model
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions
• Excellent customer service phone etiquette
• Strong verbal / written communication skills with the ability to listen actively and respond appropriately to customer needs
• Minimum 1 year experience in start-up companies is preferred

This role is required to perform outbound contact engagement to Allianz's bank partner customers to promote general insurance products.

Responsibilities:

This role has a blend of skill sets in both customer service and sales. The focus is on customer service excellence to ensure claims and product benefits/processes relating to claims are correctly articulated.

• Conduct outbound calls to promote products with clear product knowledge to existing and potential customers of our business partners
• Upsell / cross-sell GI insurance products & retain customers based on customers’ needs
• Ensure all sales calls comply with all quality standards and regulatory requirements
• Contribute to sales efforts to attain business sales goals
• Perform system UAT from time-to-time and devise process workarounds if needed
• Contact customers for renewal and recovery procedures
• Any other duties as and when deemed necessary to improve/enhance customer experience

Requirements:

• Minimum O’level / Diploma. SPM holders with related experience would be considered
• At least 1 year of contact centre or 6 months of telemarketing experience in GI sales
• Must possess certifications in HI, BCP, PGI, and Comm GI
• Ability to work under stress and highly productive sales environment
• Highly motivated to achieve targets
• Possess good interpersonal & communication skills
• Possess sufficient computer competency such as basic MS office software applications
• Meticulous, responsible, systematic and preferably with prior experience from telesales and customer service

The incumbent will be a key member of the Technical team, involved in Actuarial Pricing, Product Development and Portfolio Management.

Responsibilities:

• Lead the development, implementation, and optimization of pricing models for all retail P&C lines.
• Utilize actuarial and machine learning methods to improve technical pricing models and collaborate closely with other functions to ensure fast implementation.
• Pricing for new or large opportunities, as well as proactive management of existing Scheme and Fleet pricing, involving close collaboration with underwriting and distribution teams.
• Develop and calculate regular KPIs for monthly portfolio monitoring reports and dashboards delivered to the executive committee.
• Conduct market competitor analysis and reports to identify pricing and product opportunities.
• Draft policy wordings for new and revamped products.
• Drive the product approval process and documentation for Allianz group as well as regulatory compliance.
• Drive improvements to existing processes to advance efficiency.

Capabilities and Qualifications:

• Degree in actuarial, statistics, mathematics, business or related field.
• Actuarial qualifications (FCAS, FIA, FIAA or equivalent), or partial qualification, would be an advantage.
• Familiar with Singapore P&C market.
• P&C Actuarial pricing skills, familiarity with Radar Base, Radar Live and Emblem is a plus.
• Team player with good interpersonal and influential skills to successfully persuade and motivate others to act.
• Ability to express ideas and messages clearly, both written and verbally.
• 3+ years of P&C pricing experience.

The commercial claim specialist plays a pivotal role in managing and assessing workman injury claims. This position requires a seasoned professional with extensive expertise in the general insurance domain, particularly in the field of claim assessment.

Key Responsibilities

• Claims assessment: Utilize deep knowledge and experience in the general insurance space to meticulously assess, investigate, and evaluate workman injury compensation claims.
• Policy adherence: Ensure compliance with company policies, local regulations, and industry standards while handling and processing workman injury claim.
• Communication and coordination: Collaborate effectively with internal teams such as operation, finance and sales; external stakeholders which include distributors, loss adjustors, investigators, lawyers, medical experts; and claimants to facilitate seamless claim processing and resolution.
• Documentation and reporting: Maintain accurate records, prepare comprehensive reports, and document all stages of the claims process, ensuring clarity, transparency, and compliance.
• Negotiation and settlement: Negotiate effectively with stakeholders to reach fair and equitable settlements for workman injury claims, considering all relevant factors and legal precedents.
• Continuous improvement: Enhance claim handling procedures and contribute to the continuous improvement of claims management protocols by staying updated with industry trends, legal changes, and best practices.
• Market knowledge: Stay updated with market trends, regulatory trends and in particular, MOM WICA legislative changes.
• Customer experience: Deliver excellent service to claimants and distributors and ensure that customers have a positive claims experience.

Qualifications and skills

• A minimum of 2 to 3 years of experience in assessing and managing workman injury compensation claims.
• Recognized diploma in any discipline.
• Possess CGI certificate.
• Profound understanding of workman injury compensation processes, Singapore regulations and relevant legal frameworks. Knowledge in medical claims will be preferred.
• Excellent verbal and written communication skills to interact with diverse stakeholders and convey complex information clearly and concisely.
• Meticulous attention to detail to ensure accuracy in claim assessment, documentation and reporting.
• Ability to adapt to changing environment, prioritize tasks efficiently, and handle a variety of tasks effectively.
• Good knowledge of MS Office software and any other technology applications.

The Senior Claims Specialist (Third Party) plays a pivotal role in managing all motor claim related to third party claims. The incumbent will manage the entire process of third party claims within the motor claims function, including adjudicating claims related to third-party damages.

Objectives & Key Performance Indicators

• Collaborate with Product, Underwriting and other internal stakeholders to ensure alignment of coverage, policy intent and wordings.
• Attain annual claims savings set by HoD annually for the team on pending claims volume and nature of claims.
• Effective claims management skills, including compliance to protocols/operating procedures, reserving and managing panel of service providers.
• Maintain good Turn-Around-Time and claims service level standards to ensure customer claims experience are met.

Key Responsibilities

• Technical expert: Act as a subject matter expert, providing guidance and technical expertise on complex claim cases.
• Claims management: Conduct thorough investigations, assessing liabilities and collaborating with legal professionals where necessary. Effective claim management skills to ensure healthy loss ratio.
• Documentation and reporting: Conduct regular reviews and analysis of claim trends and performance metrics, identifying areas for improvements and implementing corrective actions.
• Negotiation and settlement: Serve as a point of contact for escalated claim issues, working to resolve disputes and negotiate settlements effectively.
• Communication and coordination: Collaborate with external stakeholders including customers, distributors, legal professionals, repair workshops and assessors to facilitate smooth and fair claim settlements. Collaborate with internal stakeholders including product, underwriting and distribution stakeholders to ensure alignment of coverage, policy intent and wordings.
• Continuous improvement: Stay updated with industry trends, legal changes, and best practices to enhance claim handling procedures and contribute to the continuous improvement of claims management protocols by staying updated with industry trends, legal changes, and best practices.
• Customer experience: Maintain good Turn-Around-Time and claims service level standards to ensure that customers’ claims experience are met.

Qualifications and skills

• Recognized degree or diploma;
• Minimum 10 years of experience in Motor claims handling with a focus on third party claims within the Singapore insurance market.
• Good knowledge of MS Office software and any other technology applications
• Strong knowledge of motor insurance policies, regulations, and industry practices in Singapore.
• Excellent analytical, negotiation, and communication skills.
• Meticulous, analytical, problem solving and organized;
• Open-minded, proactive, receptive to new ideas and cope well with changes and pressure

This is a contract role. We are seeking a customer-focused individual to join our team as a Customer Service Representative for Commercial General Insurance policies. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving customer concerns promptly and accurately. Your primary objective will be to ensure customer satisfaction and maintain strong relationships with our valued clients.

Responsibilities:

• Attend to all customer enquiries and requests via all communication channels promptly and professionally
• Manage and resolve customer complaints and escalate when necessary to provide appropriate solutions and alternatives
• Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements
• Maintain accurate and up-to-date customer records and policy documentation in the company’s database
• Collaborate with other departments including underwriters, claims and finance to ensure smooth operations and fast turnaround times
• Build and maintain strong relationships with customers by delivering exceptional service and demonstrating professionalism, and integrity.

Capabilities and Qualifications:

• Diploma / Degree in any field
• GCE ‘O’ Level, ITE or SPM holders with relevant experience will be considered
• Minimum 3 years of experience in General, Health and Life Insurances
• Prior experience in customer service or insurance-related roles in preferred
• Possess knowledge and understanding of the service to sale model
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions
• Excellent customer service phone etiquette
• Strong verbal / written communication skills with the ability to listen actively and respond appropriately to customer needs
• Minimum 1 year experience in start-up companies is preferred

Job Purpose

Proactively investigate, negotiate, and resolve medium-sized claims, involving more complex issues and/or litigation. Ensure claims handled within authority limits, and in line with AZ Commercial Claims Standards procedures and guidelines. Drive third party service providers to achieve economical results and to provide a high-quality service to all internal and external customers. Training and development of team and technical referral point for more junior Claims Handlers. Develop and maintain strong relationships with brokers and clients.

Key Responsibilities

Claims Processing and Administration

• Input and maintain accurate claims records for designated accounts, within appropriate AZ Commercial Claims administration systems.
• Proactively review late/non-payment of premium and support credit control process with Underwriting / Accounts.
• Manage timely production of management information reports (e.g., monthly major claims movements) and proactively identify loss trends.

Investigation and Reserving of Claims

• Investigate domestic and international claims that involve some complex issues and/or litigation - requires qualified legal analysis (in cooperation with legal).
• Evaluate and address coverage issues and determine appropriate reserving levels.
• Select and direct independent external service providers (e.g., Loss Adjusters) and establish and maintain professional relationship with litigation service provider under supervision.

Settlement

• Negotiate and resolve medium-sized claims ensuring cost effective, service orientated solutions.
• Ensure unpursued claims are settled in accordance with settlement guidelines.
• Drive effective subrogation processes.

Referrals and Compliance

• Ensure all claims handled within authority limits, and in line with AZ Commercial Claims procedures and guidelines and Claims litigation management best practices.
• Refer cases outside of authority level, preparing referral documentation and materials as appropriate.
• Support establishment of claims management procedures on new business accounts in association with clients, brokers, and loss adjusters.
• Undertake audits of external service providers as appropriate.

Market Management and Coaching

• Coordinate with local MM to drive successful execution of strategic plan.
• Support marketing activities through interaction with Underwriters, Risk Services, Market Management, etc. including the support of new business acquisition and retention of existing business.

Relationship Management

• Develop and maintain strong relationships with key brokers and clients and other relevant stakeholders (e.g., third party adjusters).
• Effectively report and present loss and claims information internally and externally.

Key Experience/Requirement/Skills

Required Experience

• Specialized understanding of LoB products and portfolio with technical specialist knowledge. Management of systems (e.g., Genius).
• Specialized understanding of regional / local LoB insurance markets and competitor landscape.
• Recognized relationship building with brokers at peer group level.
• Good understanding of legal and regulatory framework.
• Experience in working in complex, global matrix organization.

Required Education

• Preferably a degree in Economics, Law, or other appropriate discipline.
• Completion of professional insurance qualification (e.g., CII).

Technical Skills

• Products and Coverages: understanding in relevant products, wordings, terms and conditions and coverages.
• Claims Handling: knowledge of claims handling process from notification to settlement and recovery.
• Reserving, reinsurance and coinsurance: knowledge of reserving principles and practices; robust understanding of coinsurance and reinsurance and application.
• Litigation: understanding of relevant legal processes and procedures, litigation management, litigation avoidance techniques (e.g., mediation).

General Skills

• Communication skills: Clearly and effectively express ideas and messages via speech or writing.
• Negotiation and conflict management: Ability to negotiate best position for AZ Commercial, and client, often in contentious situations, managing conflicting priorities of various parties.
• Analytical skills: Ability to effectively absorb information from various sources, then analyse, study, or examine data in detail, and draw appropriate conclusions.

Languages

• English
• Fluency (able to negotiate) in local language is preferred.

Job Purpose/Role

Handle all standard claim types, in both lead and following capacity. Ensure claims are handled within authority limits, and in line with AZ Commercial Claims Standards, procedures, and guidelines. Utilise third party service providers to achieve economical results and to provide a high-quality service to all internal and external customers. Be a technical referral point for other Claims Handlers as well as develop and maintain strong relationships with brokers and clients.

Key Responsibilities

Claims Processing and Administration

• Input and maintain accurate claims records for designated accounts, within appropriate AZ Commercial Claims administration systems.
• Proactively review late/non-payment of premium and support credit control process with Underwriting / Accounts.
• Manage timely production of management information reports (e.g., monthly major claims movements) and proactively identify loss trends.

Investigation and Reserving of Claims

• Investigate standard claims, including coverage determination and evaluation of loss exposures.
• Determine appropriate reserving levels.
• Select and direct independent external service providers (e.g., Loss Adjusters).
• Proactively discuss and review contentious, large, and complex claims with fellow adjusters and management to obtain opinions/feedback.

Settlement

• Settle standard claims through payment or denial.
• Negotiate to ensure efficient and competitive settlement.
• Ensure unpursued claims are settled in accordance with settlement guidelines.
• Support subrogation processes.

Referrals and Compliance

• Ensure all claims handled within authority limits, and in line with AZ Commercial Claims Standards procedures and guidelines.
• Refer cases outside of authority level, preparing referral documentation and materials as appropriate.
• Support establishment of claims management procedures on new business accounts in association with clients, brokers, and loss adjusters.
• Undertake audits of external service providers as appropriate.

Market Management and Coaching

• Proactively support acquisition of new business and retention of existing business (including client and broker negotiations where necessary).
• Proactively liaise with MMC on market management initiatives.
• Attend industry functions.
• Act as a technical reference point and provide training/coaching to less experienced team members.

Relationship Management

• Positively represent AZ Commercial externally to the market.
• Proactively drive involvement of functional areas in Claims handling process, e.g., Underwriting, MMC, ARC, Operations.
• Develop and maintain strong relationships with key brokers and clients and other relevant stakeholders (e.g., third party adjusters).
• Effectively report and present loss and claims information internally and externally.

Key Experience/Requirement/Skills

Required Experience

• Good understanding of LoB products and portfolio with technical specialist knowledge. Management of systems (e.g., Genius).
• Good understanding of regional / local LoB insurance markets and competitor landscape.
• Established relationship building with brokers at peer group level.
• Understanding of legal and regulatory framework.
• Experience in working in complex, global matrix organization.

Required Education

• Preferably a degree in Economics, Law, or other appropriate discipline.
• Completion of professional insurance qualification (e.g., CII).

Technical Skills

• Products and Coverages: understanding in relevant products, wordings, terms and conditions and coverages.
• Claims Handling: knowledge of claims handling process from notification to settlement and recovery.
• Reserving, reinsurance, and coinsurance: knowledge of reserving principles and practices; robust understanding of coinsurance and reinsurance and application.
• Litigation: understanding of relevant legal processes and procedures, litigation management, litigation avoidance techniques (e.g., mediation).

General Skills

• Communication skills: Clearly and effectively express ideas and messages via speech or writing.
• Negotiation and conflict management: Ability to negotiate best position for AGCS, and client, often in contentious situations, managing conflicting priorities of various parties.
• Analytical skills: Ability to effectively absorb information from various sources, then analyse, study, or examine data in detail, and draw appropriate conclusions.

Languages

• English
• Fluency (able to negotiate) in local language is preferred.

As a member of Allianz Insurance Singapore – Digital Transformation team, focusing on the insurance product implementation and processes, you are responsible to specify, deliver, run and further optimize all aspects of your area of the platform.

As Product Owner, you define new features and constantly enhance the central platform always considering our joint business goals with a strong focus on business performance. Whenever a decision is needed, you first look at data to validate any assumptions.

You are an expert in business process optimization, and you constantly thrive to develop yourself including others. This would involve both Front End and Core system delivery for Operations, Finance, Claims and Sales.

Responsibilities:

Strategy

• Drive adoption of digital initiatives of new business models.
• Transform business strategy and process into tactical plans

Business & Regulation

• Market research & study the latest technology and business trends in insurance space.
• Awareness and understanding of the various regulatory requirements of insurance and MAS guidelines

Processes & Transformation

• Work closely with SMEs to understand and capture Business requirement and identify the scope for digital transformation and Robotic Process Automation opportunities.
• Influencing operating model by leveraging group’s innovative and cutting-edge digital tools.
• Continuous improvement of internal processes baselining group KPIs.

Technology & Delivery

• Work on release planning to prioritize the features to meet the quarterly and yearly targets.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct
• Collaboratively identify, escalate, mitigate, and resolve risk
• Maximize the business value of the products and be accountable for successful delivery.
• Responsible for tracking benefits realization and adoption on an ongoing basis
• Creating and maintaining a prioritized Product Backlog
• Clearly communicating priorities, sprint goals and acceptance criteria to the agile team
• Work on user story conception to facilitate clear communication of requirements to the agile team by communicating priorities, sprint goals and acceptance criteria to the agile team
• Provide input during the Agile ceremonies - sprint planning, review, retrospective demos, refinement sessions
• Inspect the product progress at the end of every Sprint and accept or reject work done
• Contribute to continuous improvement with business feedback/vision
• Remain aware of the daily BAU activities to maintain a grasp on business/process evolution.
• Work with the production support team on incidents when and where required.
• Supporting the PM’s by working on UAT plans, including supporting the business in helping to define UAT test cases.
• Participate in defect triage and prioritization, and addressing any requirements defects, changes or questions that come out of QA testing

Qualifications:

• Bachelor's Degree in Engineering, Business Administration, Computer or equivalent required
• 5 years of Insurance industry work experience in projects/programs with significant change impact and multiple dependencies within and across organizational boundaries.
• Proven track record in delivering projects successfully from inception to delivery through Agile methodology as a Product Owner with Good planning and forward-thinking skills.
• Knowledge of project management principles and the ability to apply the principles, tools, and techniques to develop/plan, manage or execute projects or work plans to ensure successful completion
• Strong stakeholder management ability in handling wide-ranging requests from senior stakeholders.
• Capable and reliable in meeting tight schedules and deadlines as well as high attention to detail while maintaining clear customer expectations throughout the life cycle of a project/engagement.
• Excellent verbal and written communication skills.
• Good organizational and documentation skills are essential.
• Familiarity with project management tools such as JIRA and Confluence
• Open to occasional global travel as required