Total 68 Customer Service job vacancies in Johor Bahru

We are seeking a candidate who not only understands the complexities of our Mission critical environment but also possesses the technical ability to be part of our team towards delivering quality support 24x7.

Responsibilities:

· Attend all scheduled internal Knowledge Transfer (KT) sessions or on-the-job training.

· Execute assigned tasks within project schedules or support tasks.

· Develop or adhere to Method of Procedures (MOPs) for task execution, validated and approved by the Manager.

· Track daily work hours and submit reports by the end of each business week.

· Verify compliance with statutory and regulatory requirements.

· Ensure all work aligns with industry best practices and contractual obligations.

· Maintain information security throughout employment.

· Implement changes only upon approval of Change Requests (CRs).

· Conduct relevant tests as needed.

· Record and upload project information, reports, and testing results to SharePoint or other required platforms in compliance with regulations.

· Assist with handover and takeover of completed works.

· Coordinate project matters with all involved parties.

· Attend and record minutes of relevant meetings.

· Execute management directives effectively.

· Perform any additional duties as required.

· Support Technical Assistance Center (TAC) duties upon request – this will be a 24/7 support duty on rotational basis within the team (TAC allowance applicable)

Requirements:

Experience & Knowledge

· Polytechnic Diploma or bachelor’s degree from a reputable university.

· 1-2 years of experience in telecommunications, IP telephony, or data networking support within the APAC region.

· Proficiency in telecommunication, cybersecurity, IP telephony, AWS/Azure cloud Env, database management, Linux Operating Systems, or data networking.

· Professional certifications in relevant areas are advantageous.

Skills and Personality

· Ability to troubleshoot technical issues independently or with vendor assistance.

· Motivated, results-oriented, and dedicated individual capable of initiating appropriate actions and strategies.

· Self-sufficient and able to work with minimal supervision.

· Keen interest in staying updated with emerging technologies.

· Capable of following instructions and devising problem-solving strategies.

· Proficient in verbal and written communication in English.

Job Description

• Decontaminate, pack and sterilize instruments and sets.
• Inspect surgical instruments for functionality, defects or breakage before assembling.
• Assemble, pack and ensure accuracy of instruments and sets according to specifications and to document items packed.
• Maintain, monitor and validate equipment adhering to established guidelines and procedures.
• Maintain proper storage, check and replenish supplies and consumables.
• Assist with inventory of equipment, instruments and supplies.
• Maintains the cleanliness of equipment, sterilizers, trolleys and work surfaces.

Job Requirements:

• Possess GCE N/O level/ NITEC/ Diploma qualification
• Candidates with Higher Certificate in Healthcare Support (Sterilization Services) advantage

Job Description

• Consistently maintain regular observation and evaluation of infant/toddler’s development and growth progress
• Ensure safety of each child through close supervision, whether in the classroom setting, play area, or any other areas within the school compound
• Perform childcare / infant care routines in a prompt and hygienic manner that is consistent with the early years child development practices. These routines include diapering, feeding, bathing, hand washing, napping and transitioning between activities
• Maintain daily journal of milk feeds, solid feeds, diapering, etc., in accordance to relevance for each age group (Babies, Junior and Senior Infants)
• Plan and implement engaging learning experiences/exploration

Qualifications

• Certificate in Infant/Toddler Care and Development (CIT) / Higher Certificate in Infant Care (HCIC) / Advanced Certificate in Early Years (ACEY)
• Candidates who are keen for a career-conversion to pursue his/her passion in early years education are welcomed to apply

Other Information

• At least one (1) year of relevant experience will be added advantage
• Willing to learn, with good attitude
• Able to work well independently as well as within a team
• Passionate about working with young infants/toddlers
• Driven to make an impact in the early years education of the young

You will be part of the SNEC Optometry Service Team, providing quality eye care to complement doctors' clinical management of patients. With opportunities to explore areas in low vision, primary eye care, and specialty contact lenses, , you will be equipped with relevant skillsets to practice at the top of your professional license in a medical specialty centre.

Job Responsibilities:

• Perform objective and subjective refraction
• Conduct basic binocular vision assessments, such as cover test and ocular motility test
• Perform preliminary examinations, such as colour vision and pupillary assessment
• Educate patients on vision status, proper vision care, and usage of various optical aids

Job Requirements:

• Degree in Optometry with 5 years of relevant experience
• Registered with the Singapore Optometrists and Opticians Board
• A team player with excellent interpersonal skills
• Able to work proactively and independently
• Willing to work at other clinics when required
• Standard 42hr work week
• Continuous professional training provided

Our client, a well-established MNC is seeking for a Customer Service Officer ( Face To Face ) - Up To $ 3,000.00 + AWS + Attractive Bonuses / MNC/ Central Area, 5 days work week, Office Hour

Requirements

• Min a Diploma in Customer Service Relation/ Hospitality / Tourism or relevant / O or N Level
• At least 1 to 2 years experience providing face to face Customer Service functions.
• Willing to work in a fast pace environment
• Candidates from Retail or F&B industry are welcome to apply
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary: Up to $ 3,000.00 + AWS + Attractive Bonuses
• 5 days work week, Office Hour
• Central area

Interested candidate can send in your resume with a photo attached (word format prefer) to grayson.su@thetalentnetwork.com.sg

Highlights:

• Health insurance
• Dental reimbursement
• AWS + Performance Bonus
• Friendly environment
• Multiple buses to town
• Upcoming Havelock MRT Station (TE16) just outside our office

Job Summary:

The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.

Job Description:

• Effectively handle and manage customers’ feedbacks and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment
• Work closely with team members to ensure accurate and timely delivery of services
• Participate actively in the customer retention program and strategy
• Tracks and assist in collection of outstanding payments in relation to the income generated from your department
• Ad-hoc duties such as billing and filing
• Perform other duties or projects assigned

Requirements:

• Minimum Diploma and 3 years of experience in service-related industry
• Meticulous, organised and an effective team player
• Good command of English and Chinese, written and spoken, to liaise with English and Chinese speaking clients
• Immediate commencement

Job Description:

• Represent Ma KuangTCM as a front-line support staff.
• Plan, coordinate, oversee the process of providing TCM services in the company
• Responsible for patient safety and patient care, and the SOPs that facilitate these objectives
• Participate in strategic planning and business plans
• Handle, resolve and communicate complaints and incidents
• Provide TCM and medical knowledge and support for business needs, clinical staff and patient enquiries.
• Review and improve standards of medical services, innovate and implement ideas
• Research, propose & plan new treatment/clinic services & medical devices/equipment for clinic use.
• Any adhoc duties assigned according to business needs.
• Provide patient-centric service and be responsible for:

1. The smooth registration of new and existing customers
2. Answering phone calls and assist customers with their enquiries
3. Scheduling of appointment for clients
4. Dispensary of medicine
5. Collection of payment
6. Basic housekeeping to maintain the cleanliness of the clinic
7. Supply stock-count and management
8. General administrative and management
9. General administrative duties of the clinic
10. Drive sales to meet targets
11. Handle customer enquiries on promotions and leading clients to products
12. Perform inventory replenishment as and when needed
13. Other ad-hoc tasks as requested

Requirement

• Min Degree in any field
• Min 2 years experience in healthcare settings
• Able to work with minimal supervision
• Execellent communication skills

We regret to inform only shortlisted candidates will be notified.

Therapist Aide is a person employed to assist a Physiotherapist and
Occupational Therapist in implementing therapy programs and/or to
undertake specific clients’ care activities under the direction and
supervision of the Physiotherapist or Occupational Therapist where
appropriate.

The Job Description of a Therapist Aide is as follows:

· familiarizes with all the patients’ conditions and
needs of elderly clients undergoing a therapy program;

· Execute the planned treatments to ensure optimal recovery of
the client;

· Re-evaluate clients’ treatments with the Physiotherapist at regular intervals so as to determine clients’ progress and improvements;

· Assist in educating the clients and their care-givers in participating in their loved ones’ planned treatment;

· Be familiar with the correct usage of equipment and procedures to promote clients’ safety in the use of equipment;

· Assist to plan, conduct and update the group exercise, games and socialization therapy for the clients;

· -Update and maintain good functioning of the therapeutic and parameter equipments;

· -Report and liaise with the Centre Manager and/or Physiotherapist for administrative matters and therapy programs of the centre;

· Assist in teaching programs to caregivers of clients at regular intervals.

· Co-operate and work harmoniously with all levels of your colleagues to promote and participate fully in the centre’s activities;

· Any other duties as directed by the Centre Manager or the Physiotherapist and/or Occupational Therapist.

You will assist in all aspects of cardiac procedures and patient care in the Department of Cardiology. Suitable candidates will be offered employment on a 1-year contract.

Requirements:

• A recognised basic medical degree
• Passed the national licensing examination as required in the country where the basic medical degree was conferred (if applicable)
• At least 3 years’ post-housemanship working experience as a medical officer (or equivalent) in the relevant field / specialty or possess a postgraduate medical qualification in the relevant field /specialty
• A good command of English (both written and spoken)
• Documented proof of:

(i) Measles (or Mumps ,Measles and Rubella) vaccination or serological evidence of measles immunity ;and

(ii) Diphtheria (Tetanus, Diphtheria and Pertussis) vaccination taken during preceding 10 years at prevailing point of reference as required for all healthcare workers under the Healthcare Services Act with effect from 3 January 2022. Applicants without these vaccinations are welcome to apply if they undertake to complete the vaccination(s) before work commencement upon successful interview and are offered employment.

You are part of the multidisciplinary team providing day-to-day patient care in the cardiothoracic surgical specialty. You will be involved in both outpatient and inpatient areas, assisting in invasive and non-invasive investigations and procedures. You will also assist in all aspects of pre-operative, operative and post-operative patient care in the Department of Cardiothoracic Surgery.

Requirements:

• Basic Medical Degree recognised by the Singapore Medical Council
• Relevant and recognised postgraduate qualification
• Passed the national licensing examination as required in the country where the basic medical degree was conferred (if applicable)
• Prior experience in an acute hospital setting is essential
• Strong interest and/or credentials in research would be an advantage
• Good oral and written communication skills
• Documented proof of:

(i) Measles (or Mumps ,Measles and Rubella) vaccination or serological evidence of measles immunity ;and

(ii) Diphtheria (Tetanus, Diphtheria and Pertussis) vaccination taken during preceding 10 years at prevailing point of reference as required for all healthcare workers under the Healthcare Services Act with effect from 3 January 2022. Applicants without these vaccinations are welcome to apply if they undertake to complete the vaccination(s) before work commencement upon successful interview and are offered employment.

You will assist in all aspects of pre-operative, operative and post-operative patient care in the Department of Cardiothoracic Surgery. Suitable candidates will be offered employment on a 1-year contract.

Requirements:

• A recognised basic medical degree
• Passed the national licensing examination as required in the country where the basic medical degree was conferred (if applicable)
• At least 5 years’ post-housemanship training in the relevant field, of which a minimum of 3 years must be in the cardiothoracic or general surgery area
• A good command of English (both written and spoken)
• Documented proof of:

(i) Measles (or Mumps ,Measles and Rubella) vaccination or serological evidence of measles immunity ;and

(ii) Diphtheria (Tetanus, Diphtheria and Pertussis) vaccination taken during preceding 10 years at prevailing point of reference as required for all healthcare workers under the Healthcare Services Act with effect from 3 January 2022. Applicants without these vaccinations are welcome to apply if they undertake to complete the vaccination(s) before work commencement upon successful interview and are offered employment.

You will be responsible for harvesting of tissues, providing histological examination of frozen and paraffin-embedded material, and overseeing the day-to-day tissue harvesting from operation theatres. You will assist the supervisor in research services to the researchers.

Your responsibilities will include:

- Biospecimen processing such as collection, processing of blood, inventory stock taking and administrative support.

- Tissue bank procesing and ensure compliance to bio-safety procedures and IRB regulations for the handling of human tissues.

- Consent taking.

- Oversee the processing, storage and retrieval of harvested materials.

- Work with the tissue bank committee and colleagues to implement cluster-wide policies & procedures governing tissue collection and handling.

- Assist in NCCS-SB application regards to researcher study and criteria of the project.

- Administrative support for the related research services.

Requirements:

- Medical degree (MD or equivalent) from a reputable medical school.

- Completed an approved residency in anatomic pathology and experience in clinical pathology will be a bonus.

- At least 3 years of relevant clinical experience in anatomic pathology.

- Laboratory experience in specimen cut-up and histological techniques such as tissue processing, microtomy and staining.

- Experience in immunohistochemistry and molecular biology will be a bonus.

- Good working knowledge of local regulatory requirements.

- Meticulous, with excellent organizational and time management skills.

- Good communication, organizational and interpersonal skills.

- Ability to complete tasks independently with minimal supervision.

- Ability to work independently and make reliable recommendations and diagnoses.

- Ability to work on multiple projects and interact effectively with clinicians, researchers, academicians, administrators, and external and internal stakeholders.

We are looking for a highly motivated and customer-oriented individual to join our team as a Customer Service Intern. This is a fantastic opportunity for anyone who is looking to gain practical experience in the customer service field. He/ she will report to the Senior Customer Service Representative.

To excel in this role, it is crucial to maintain a calm demeanour when dealing with customers. Additionally, willingness to evolve your digital savviness with our CRM system, software and e-commerce platforms is encouraged. In periods of high demand, it is expected that we provide assistance with order fulfilment, retail responsibilities, jewellery assembly, and actively participate in special events.

What you’ll do:

• Maintain a positive, empathetic and professional attitude toward customers consistently
• Assist customers with general enquiries about products, service process, our brand, refunds, cancellations and exchanges if any in a prompt and timely manner
• Resolve product or service challenges by clarifying the customer's queries; determine the cause of the situation; offer the best solution; expedite adjustment; follow up to ensure resolution
• Assist customers over multi-channel communication platforms such as email, phone, text, social media (FB and IG) and face-to-face
• Collaborate with order fulfilment team to attend customer’s request to fulfil order
• On the job experience at our retail store to gain first hand face-to-face customer service experience
• Provide accurate, complete information by using the right methods and tools
• Follow communications procedures, guidelines and policies
• Provide feedback to improve the customer service process together with the team
• Support any other duties or responsibilities assigned

What we’re looking for:

• Preferably Diploma, general education Degree or Hospitality related courses
• Experience in customer service is a plus
• Comfortable using social media platforms, CRM systems to engage with customers across multiple digital channels
• Good interpersonal and communication skills, fluent in English, written and spoken
• Additional knowledge of another language (written or spoken) would be an advantage
• Experience in e-commerce/retail would be a plus
• Able to work independently as well as collaboratively
• Have a can-do attitude and is a problem solver
• Passion for the fashion and jewel

This internship opportunity is required from September 2024 to Feb 2025

Able to communicate and provide execellent service to customers.

Proficiency in Microsoft Office applications, word, excel, and outlook.

Handling Import and export documentation and declarations such as BL, permit customs declarations, trade-net and invoicing.

Coordinating and communicating shipment details with shipping lines, agents, transportation companies and international partners.

Freshgrads are welcome as training will be provided.

Requirement

• 3-4 years’ of production support experience across multiple technologies / platform
• Strong troubleshooting and problem solving skills
• Strong written, oral communication skills and able to manage user / vendor / customer
• Ability to easily adopt to any technology / environment
• Added advantage with knowledge in payments domain such as remittances (MT/MX/ISO20022 SWIFT message formats), cross-border payments and overseas payments such as RENTAS, RTGS, Bahtnet, CITAD.
• Familiar with incident and problem management process
• Technically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400
• Experienced with Aldon and ARCAD change management tool
• L3 level support.