Total 44 job vacancies in Gurugram, Haryana

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As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)

What you will be doing:

• Managing a team of 600+ headcount in US and India
• Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Deliver all CSLs, SLAs
• Avoid Penalties, Losses, Escalations
• Partner with Transition & Transformation teams
• Partner with COEs – T, Q, WFM, BI

What you bring:

• Minimum 15 to 25 yrs of experience in call center for India and US delivery centers
• Experience required in US based client’s delivery
• Experience in managing the span 500 to 750
• Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Experience in Leading MBRs/QBRs with clients – CSLs exp
• Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
• Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
• Experience in Leveraged pool delivery – preferred not must have

What we offer you:

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

The Business Analyst for Generative AI will play a pivotal role in shaping the Capital Markets Services Generative AI initiatives. This individual will be responsible for analyzing market trends, developing AI strategies, and ensuring the successful implementation of Generative AI solutions to enhance our financial services.

About the team:

• We are passionate about boosting delivery speed and enhancing service efficiency through collaboration, innovation, and forward-thinking initiatives. Our team blends diverse skills to revolutionize how we sell, build, and deploy services.
• With deep expertise, we enable Capital Markets to deliver new and evolving services that create and nurture long-term colleague and client relationships.
• Empowering Capital Markets to build, scale, and manage cloud platforms and client metadata.
• Quickly get the data you need to make the best decisions possible.
• The Capital Markets Services Transformation and Acceleration Team has four primary functions:
  • Service Acceleration – Changing processes and technology to help consulting, CX, and CIO (through packages, Automation, Robotics, and Educational Content).
  • Service Development - Support the lines of business, working with sales, presales, development, and managing the evolution of our services.
  • Service Enablement – Planning and Validation to support consulting and managing the Capital Markets relationship with CIO, working with Delivery Management and Supporting Escalations.
  • Transformation Ops – Driving oversight of key transformation programs and organizational effectiveness.
• As a group, we are deeply invested in Future Forward Initiatives, aligning with our CEO's vision of Efficiency, Client Excellence, and Colleague Experience. Here are a few highlights:
  • Automated Deployment: > 90% faster delivery.
  • Implementation Acceleration/Digital Onboarding: 20% faster time-to-market, reduced effort, and higher margins through standardization and streamlined delivery processes.
  • Uptime Self-Service: Empowering clients to solve issues, saving over 6,000 hours of effort.

What you will be doing:

• As a Senior Business Analyst, you will be working on cutting-edge AI/ML solutions across the organization.
• Serve as a liaison between technical teams and business units, translating complex AI concepts into actionable insights.
• Collaborate with global teams to design and implement AI-driven solutions that align with business objectives.
• Conduct comprehensive market analysis to inform Generative AI strategies within the Capital Markets Services.
• Stay updated with the latest developments in Generative AI and financial technologies to drive continuous innovation.
• Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results.
• Work on large-scale projects as well as handling day-to-day operational requests from the business.
• Analyse and synthesize business requirements, including recognizing patterns and conceptualizing processes.

What you will need:

• Bachelor’s degree in business or related field or the equivalent combination of education, training, or work experience
• 6+ years of proven working experience as a BA in the FinTech world (preferred exposure to AI).
• Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship-building skills & communication skills.
• Strong ability to identify improvement opportunities (proactive and reactive).
• Proficient in data analysis and financial modeling.
• Proven experience in eliciting and clear documentation of business and systems requirements.
• Experience in using Agile / Lean practices and methodologies.
• Ability to work in a fast-paced, global team environment.

Added bonus if you have:

• Technical Understanding of Systems (AI Latest trends)
• Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion.
• Attention to detail – track record of authoring high-quality documentation.
• Organized approach – manage and adapt priorities according to client and internal requirements.
• Self-starter but team mindset - work autonomously and as part of a global team

What we offer you:
At FIS, you can learn, grow, and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe.
• Award-winning learning offerings for career development
• Adaptable home-office work model
• Opportunity to work with global teams and clients.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team:

It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions.

What you will be doing:

• Provides technical and business monitoring & Observability support for users of client Applications.
•  Monitor & Analyze applications to identify performance issues, potential risks, vulnerabilities and security issues.
•  Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
•  Act as a liaison between users, interfacing internal technology groups and vendors.
•  Participate in Custom solution releases, from development, testing and deployment into production.

What you bring:

• 7+ years’ experience and well versed with Unix, SQl and Shell Scripting
• Experience with ServiceNow , Dynatrcae  and Splunk is must.
• Good debugging skills and ability to handle operational issues.
• Strong in problem solving, analytical skills, algorithms.
• Familiarity with monitoring and understanding of SLI concept.

Education Requirements:  

Bachelor’s degree or the equivalent combination of education, training, or work experience.

What we offer you:

•  A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
•  A competitive salary and benefits
•  A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

This role is a part of our Quality Team. 

What you will be doing

• Independent process audit & compliance verification
• Leading issue mitigation for operational breaks, identify root cause, make recommendations for future prevention
• Provide governance to ensure remediation and improvements.
• Facilitate project teams in closure of verification gaps
• Ensure readiness of internal and external clients for any Audits & Compliance review with metrics
• Generate and report QCA related metrics and share the status review with senior Leaders in management
• Oversees key projects, processes and performance reports, data and analysis
• Ensure that the best use of resources to meet goals is established and maintained
• Other related duties assigned as needed

What you bring:

• Expertise in Transactional Quality (Front/Back office), Analytical Skills and Stakeholder Management
• Experience in wealth & retirement
• Should have exposure of Quality Tools / Quality insights
• Quality transformation projects using speech analytics
• Exposure to various call recording and monitoring software- NICE, Verint, etc..
• Thorough knowledge and experience conducting risk analyses, quality assessments, audits and/or studies and implementing successful process improvement programs
• Should be good at problem solving and debugging with good analytical skills
• Ability to succeed in an agile work environment where cross-functional teams work closely together to ensure requirements are met or exceeded
• Excellent stakeholder management, conflict management skills and ability to influence as a thought leader in QA space

Added bonus if you have:

• Knowledge of FIS’ products and services
• Knowledge of the business goals, objectives and business operations for the appropriate FIS organization
• Knowledge of financial services industry
• Knowledge of basic financial analysis principles and ratios

 What we offer you 

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A broad range of professional education and personal development opportunities
• Time to support charities and give back in your community
• Valuable internal opportunities to showcase your talent on Fine Arts/Sports/Fitness etc

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team:

In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow. 

What you will be doing:

• Designs and develops software product applications for market sale or large-scale proprietary software applications for internal use.

• Manages full software development lifecycle including testing, implementation, and auditing.

• Performs product design, bug verification and beta support which may require research and analysis.

• Resolves critical issues and contributes to the business unit/area development.

• Manages work efforts of managers/supervisors with responsibility for hiring, firing, performance appraisals and pay reviews.

• Identifies and allocates technical resources, e.g., programmers, business analysts to client projects within Development. Includes a mix of FTEs assigned to the development organization and purchased resources from other lines of business.

• Forecasts resource needs based on an analysis of both portfolio and projected client spend.

• Maximizes both utilization and profitability of assigned team of resources’ billable time.

• Ensures base applications meet appropriate quality standards.

• Adheres to the departmental application development and client delivery process standards.

• Provides input on product direction to product managers.

• Coordinates with industry compliance consultants and product managers to verify applications meet regulatory compliance.

• Ensures proper application of technology.

• Ensures base applications meet appropriate quality standards.

• Other related duties assigned as needed.

What you bring:

• Hands-on experience in software development roles using Java, Angular, HTML, and JavaScript

• Hands-on experience in full-stack development

• Experience in working on large-scale, client-facing, enterprise production software

• Recent experience leading or working on products from architectural design to production while setting and maintaining high standards of technical excellence and processes

• Experience working in an Agile environment where production code is delivered at the end of each sprint

• Experience on Eclipse, Visual Studio, Enterprise Developer, Bitbucket, Git, all Microsoft Office applications including Visio, Hawkeye, Checkmarx, Kenna

• Working knowledge of SDLC, CI/CD, and DevOps

• Knowledge of FIS products and services

• Skill in project management, organization, communications, analytical and people skills

• Skill in leading, supervising and managing effectively under pressure

• Ability to be comfortable interacting with executive level clients

• Ability to analyze client's business needs and determine related information services support

• Ability to maintain positive working relationship with client

• Ability to manage multiple projects, activities and problem areas

• Ability to delegate projects to qualified subordinates as appropriate

• Ability to lead, direct and manage effectively

• Ability to operate independently

• Ability to exhibit solid decision-making and problem solving skills

• Ability to communicate effectively verbally and in writing

Education Requirements:  Bachelor’s degree or the equivalent combination of education, training, or work experience.

What we offer you:

• A range of benefits designed to help support your lifestyle and wellbeing

• A multi-faceted job with a broad spectrum of responsibilities

• An international work environment and a dedicated and innovative team

• An extensive range of personal development opportunities  

• A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Senior Network Automation Developer 

 Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team:
Focused on Infrastructure as Code, we are responsible for delivering intent based networking solutions for automated business, engineering, and monitoring products as part of the wider end to end IaaS framework across the private cloud environment.
 

What you will be doing:

• Define, construct, support, and provide training for automation products.
• Providing input into the development of FIS's infrastructure automation products
• Team player within the automation team providing guidance and coding knowledge to other members.
• Help and train Engineering and Operations teams on the catalogue of our automation solutions so they may be used in a self-service manner.
• Develop and maintain the automation tool chains in accordance to validated designs
• Will be working in 2:30 Pm to 11:30 Pm IST shifts

What you bring:

• Overall, with 10 to 15 Years of experience with 5+ Years of experience in Automation.
• Good experience in Git, Python, Ansible and/or terraform. Advanced Experience with CI/CD (automated testing, version control), ServiceNOW CMDB and workflow
• Good experience in programmable interfaces on Network equipment e.g. RESTful API's, NETCONF,routers, switches, load balancers, firewalls, network and routing protocols, VPN, SDWAN
• In depth knowledge of automation frameworks – including but not limited to automated testing, orchestration workflows, schema modification and coding.
• Knowledge of data network architectures, topologies, hardware, software, transmission and signalling links and protocols

Added bonus if you have:

• Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development
• Knowledge of FIS’ products and services
• Knowledge of the business goals, objectives and business operations for the appropriate FIS organization

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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• Iseries/AS400 Admin

  Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

  About the team:

  This is a part of our Service Team.

  What you will be doing:

• We are looking for an iSeries Admin resource. 
• It is a pure production support role and has no scope for development.
• Location: Gurgaon , Bangalore , Chennai

• What you will bring :

• Must have 6+ Years Exp in total in monitoring Health status of all LPARs.
• Manage Tape InventoryManage BRMS & Policies.
• Must have 4+ Years Exp in total in monitoring Health status of all LPARs
• Responsible for Tape Inventory/Movement management.
• Monitoring Replication through MIMIX.

• What we offer you 

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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GENERAL DUTIES & RESPONSIBILITIES
• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)
• Interacts with product managers and/or users to define system requirements and/or necessary modifications.
• Participates in software design meetings and analyzes user needs to determine technical requirements.
• Write technical specifications based on conceptual design and stated business requirements.
• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.
• Completes documentation and procedures for installation and maintenance.
• Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.
• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.
• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.
• Other related duties assigned as needed.
EDUCATION REQUIREMENTS
A Bachelor’s degree in computer engineering, computer science or other related discipline or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business
• Knowledge of financial services industry
• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development
• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma
• Knowledge of banking practices, regulations and operations within assigned line(s) of business
• In-depth understanding of design patterns and their application
• Fluency in developing and understanding sequence diagrams, class models, etc.
• Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.
• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Excellent analytical, decision-making, problem-solving, team and time management skills
• Ability to persuade and influence others on the best approach to take
• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts
• Willingly and successfully fulfills the role of teacher, mentor and coach
• May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices
FIS JOB LEVEL DESCRIPTION
Expert role. Has team leadership duties, including instructing, assigning and checking the work of other Software Engineers. Assists in planning, organizing and controlling the activities of the team. Coordinates the activities of the team with other IT teams and the product management team. Specialized depth and/or breadth of skills, experience and proficiency. Acts as expert technical resource to software engineering staff in the development, testing and implementation processes. Frequently acts as a Project Leader. Receives general direction from management. Assists in all levels of supervision and may perform management functions in the absence of the Manager or may act as Project Manager for major projects. Does not have hire, fire, performance coaching/development authority. Typically requires ten or more years software engineering experience.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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AS400 Developer (8+ years) – Bangalore/Gurgaon Location

 About the team

We are the FIS Financial Intelligence team, and our mission is to enable financial businesses across the world to protect every financial transaction. We are developing a cutting-edge platform that empowers businesses to combat money laundering and fraud, meet regulatory compliance and build trust with customers. We’re not just creating software, we’re building trust and stability in the digital age.

What you will be doing

AS400 Senior developer with Production Support/Batch support experience min 8-10 Years.
Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)
Handles L2 support for production banks to assist with nightly jobs.
Works as a developer with Scrum team/Kanban team on enhancements and defects.
Performs analysis, issue re-creation, and peer code review.
Write technical specifications based on conceptual design and stated business requirements.
Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.
Hands-on experience of forming and executing SQL queries on IBMi DB2.
Other related duties assigned as needed.
 What you bring

8-10 years of core banking experience, working in BFSI domain/Captive development centers/Product companies.
Experience in requirements analysis, identification of business impacts.
Exposure in conducting/participating in product demonstrations and assessment studies.
Excellent communication skills - consistency and ease in discussions with leadership team of banks and in-house development teams.
Must understand the nuances and dynamics of banking.
Must have working experience in Agile.
What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A competitive salary and benefits

• A variety of career development

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Cloud Architect(Azure AD)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun
 

About the team:

Team works on some of the most challenging and relevant Technologies in the Public Cloud Domain. The responsibility of the Cloud Architect Team is to plan, design, and assist with Cloud Deployments – Azure, AWS, GCP. They provide expertise to build and release infrastructure to development teams.

What you will be doing:

• Maintain, Manage, Design and Architect Containerization solutions in public cloud. Will be responsible for all AKS/EKS related actions in Public cloud
• A cloud architect develops and coordinates across diverse areas including application infrastructure development, identity and access management, and network and data management. They often work in coordination with other departments to implement all changes, which requires them to have a good rapport with other architects and support them in their respective fields.
• It is the architect’s responsibility to support the adoption of public cloud technology and work towards the ease of use of cloud technologies. The professional develops new usage patterns, plays an active role in the everyday use of cloud services
• Cloud architect should identify any comprehensive risks and develop a risk-mitigation mapping matrix to avoid them. They are also responsible for working in coordination with the IT security and risk departments.
• A cloud architect will also develop a methodology to automate cloud services and ensure that any errors will not impact the speed and agility of cloud benefits.

What you bring:

• 10 to 13 Years of experience IT Experience.
• Good Experience in Azure Entra Admin/ Azure AD and Containerization techniques . Proven work experience as a Cloud Senior Engineer or similar role
• Experience in atleast two of the Public Cloud Platform is a must – Azure/AWS/GCP. Good expertise in Terraform, Ansible and scripting. Knowledge of Operating System - such as Linux and Windows.
• Good Understanding of Networking - Having proper knowledge of TCP/IP, IP addresses, HTTP, and DNS . Security - solid knowledge of vital security concepts, firewall, and other security components.
• Willing to work in 2pm to 11 Pm shifts

Added bonus if you have:

• Knowledge of financial services industry.
• Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development
• Knowledge of FIS’ products and services
• Knowledge of the business goals, objectives and business operations for the appropriate FIS organization

What we offer you :

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

• Worked with PMP solution architect, Pre-Sales, RFP domain
• To work as key part of GBPO vision to support a consulting led Transformations.
• To understand business processes within the contact center environment. To build, document and present Solution Designs for Front-office and Back-office solutions.
• To position and validate the proposed solution to end users.
• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.
• Leads the development of a value proposition and execution of a communication, promotes the business value of right solution architecture as an enabler of strategy formulation, and as support for technology innovation.
• To build a strong working relationship with the relevant groups within the org including Voice, engineering, services, product houses, alliances, and business partners where appropriate.
• Responsible for Solution Architecture Reviews and approvals, including:
• Facilitates a collaborative relationship across architecture and delivery teams.
• Technical analysis of customer requirements
• Technical negotiations with customers and partners
• Lead cross functional data and strategy mappings for process improvement and Transformation.
• Collaborates with infrastructure teams to ensure consistency with the enterprise architecture, as well as to identify when it is necessary to modify the enterprise architecture.
• Leverage knowledge of industry best practices & proven practices using various FIS/3rd Party solutions
• Manage and Mitigate Project Risks and Roadblocks using effective FMEA (Failure Mode Effect Analysis) Processes
• Managing projects to adhere the timeline, Budget, and Scope - Perform daily, weekly & monthly project cadence and reporting.
• Responsible for successful delivery of Back office and contact center improvement recommendations resulting in highly satisfied, referenceable clients.
• Scans emerging technologies and the business ecosystem for major disruptive technology and non-technology trends (trendspotting) that affect business. Provides practical advice and best practices to take advantage of new, or emerging, opportunities and successfully deliver the expected business outcomes.

• Previous 8-12 years of experience delivering and managing large scale technical contact center implementations.
• Knowledge in the following areas is critical: CTI, Agent Desktops, Chatbot, Voicebot, Voice recording, PBX/ACD
• Knowledge of contact center applications such as QM, Speech analytics, Automation, VoC, Cloud & WFM is a definite plus.
• Working knowledge of Jira/ServiceNow- develop metrics dashboards and filters, maintain user stories and issues, plan sprints, etc.
• Working knowledge /Implementation Experience of RPA tools (UiPath, AA 360 etc., NICE inContact)
• Working knowledge /Implementation Experience of Amazon Web Services (AWS) / Azure
• Must have good commercial judgment and be capable of working in an aggressive delivery environment.
• Proven operational excellence and client services experience in Back office/contact center industry specifically in Digital and CX Transformation
• Cross domain experience includes Payments, Banking Financial Services.
• Experience in handling different kinds of Contact Center process solutions like inbound, outbound, sales & marketing campaigns, handling employee queries, customer support desk
• In-depth knowledge of contact center and BPO processes.
• Must demonstrate a high level of technical expertise and experience.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Superior people skills
• Exceptional presentation and demo capabilities
• Strong verbal/written communication skills
• Self-motivated, highly organized, and team-oriented.

FIS JOB LEVEL DESCRIPTION
Career level management role. Manages the coordination of the activities of a section within the department with responsibility for results, including costs, methods and staffing. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Provides guidance to team members within latitude of established company policies. Recommends changes to policies and establishes procedures that affect group. Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Follows processes and policies in selecting methods and techniques for obtaining solutions. Acts as advisor to team members in meeting schedules and/or resolving problems. Develops and administers schedules, performance requirements, and may have budget responsibilities.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

About the team

This role is a part of our OPF team. FIS Open Payment Framework (OPF) is a set of reusable and extensible components, frameworks, and technical services which can be assembled in different configurations to build a personalized Payment Processing System. From the Open Payment Framework, FIS has created predefined solutions around the bank payment hub, including Domestic & International payments (XCT) , SEPA Direct Debits & Credit Transfers (SEPA) , SCT INST ,UK Faster Payments ,Immediate Payments ,eBanking (EBK) ,Business Payments (BP), NPP, BACS ,US ACH.

What you bring:

• Must have 8+ years of experience in Java Technologies.
• Must have experience on BFSI domain.
• Proficiency in Core Java, J2EE, ANSI SQL, XML, Struts, Hibernate, Spring, EJB, Messaging using JMS, LINUX.
• Good experience in Database concepts (Oracle/DB2), docker, kubernates, Core Java Language (Collections, Concurrency/Multi-Threading, Localization, JDBC), microservices.
• Hands on experience in Web Technologies (Either Spring or Struts, Hibernate, JSP, HTML/DHTML, Web services, JavaScript)
• Must have knowledge of one J2EE Application Server e.g.: WebSphere Process Server, WebLogic, jboss.
• Working Knowledge of JIRA or equivalent.

What you will be doing:

• Develop application code for java programs.
• Design, implement and maintain java application phases.
• Designing, coding, and debugging and maintenance of Java, J2EE application systems.
• Object-oriented Design and Analysis (OOA and OOD).
• Evaluate and identify new technologies for implementation.
• Ability to convert business requirement into executable code solution.
• Provide leadership to technical team.

Added bonus if you have:

• Knowledge of FIS’ products and services.
• Knowledge of financial services industry.
• Knowledge of basic financial analysis principles and ratios.

 What we offer you 

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain.
• Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents.
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Talent Sourcer (6 Months Contract)

As a Talent Sourcer, you’ll play a pivotal role in supporting Maker Lab’s hiring processes across APAC. Being part of the Talent Acquisition team, you’re a self-driven and ambitious individual who is able to navigate in a fast-paced, matrixed environment. You're a self-starter who is able to identify talent, build a strong talent pipeline and drive organisational success as the business continues to develop in the region. 

Passion for recruitment, talent engagement and experiences coupled with a few years of experience recruiting across, Marketing, Social, Events, Creative, Content and similar are paramount for this role. 

Role: 

• Take full ownership with limited supervision of the talent sourcing processes and talent experiences. 
• Craft and implement an effective sourcing strategy to find and engage key talents in various markets.
• Build talent pipelines of interactive marketers, creatives, events specialists, content strategists, social media experts, creative technologists and others who build a bridge between creative, content and technology.
• Manage day-to-day candidate sourcing activities through key recruitment marketing tools (e.g. Linkedin, Boolean search, Workable) to find and secure talents qualified for current and upcoming roles. 
• Manage interview arrangements for talents, including but not limited to scheduling interviews.
• Create and develop a strong network of potential talents in the market and for future business expansions.
• Provide market insights by creating and presenting related reports to the team to help improve the hiring process & recruiting KPIs.
• Drafting job descriptions to help attract talents and clearly depict roles and responsibilities while posting these advertisements on market-specific and relevant job portals.
• Screen resumes to determine fit based on the requirements of the positions.

You:

• At least 4 years of experience as a Candidate Sourcer/Researcher at a marketing / advertising / digital agency or within a recruitment consultancy.
• Proven network of marketing and creative talents in APAC. 
• Experience sourcing for the region or globally is highly desirable.
• Fully dedicated to ensuring a positive talent experience through the sourcing to the interviewing process.
• A sense of ownership and pride in your own performance and its impact on the company’s success.
• Positive mindset with impeccable influencing and consulting skills.
• Excellent relationship builder with the ability to network and drive referrals both internally and within the market
• Critical thinker with problem-solving skills, requiring little supervision.
• Exceptional verbal and written English communication and presentation skills and - ideally - fluent in another Asian language to cover projects spanning across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Duties and Responsibilities

• Performs specific and moderate portions of a broader assignment of an experienced engineer.

• Gathers and correlates basic engineering data using established and well-defined procedures.
• Works on detailed or routine engineering assignments involving calculations and relatively simple tests.
• Proposes approach to solve new problems encountered using modifications of standard procedures or methods developed in previous assignments.
• Identifies discrepancies in results.
• Provides guidance to entry level engineers.
• Performs work in accordance with agreed upon budget and schedule with little supervision.
• Independently performs all the tasks necessary to complete primary design elements for engineering works.
• Performance at this level requires developmental experience in a professional position.
• Leads and mentors junior engineers, fostering their professional development and technical skills.
• Develops and implements advanced design solutions for complex PHE systems, considering factors such as energy efficiency, sustainability, and cost-effectiveness.
• Manages multiple projects simultaneously, ensuring timely delivery, quality control, and client satisfaction.
• Collaborates with cross-functional teams, including architects, structural engineers, and electrical engineers, to ensure integrated design solutions.
• Ensures compliance with local, state, and federal regulations, as well as industry standards and codes.
• Drives innovation in PHE design by researching and implementing new technologies and methodologies.
• Conducts peer reviews of designs and calculations to maintain high standards of quality and accuracy.
• Participates in business development activities, including proposal writing and client presentations.
• Develops and maintains relationships with key stakeholders, including clients, contractors, and regulatory agencies.

   

Low Voltage Engineer (ELV)

Minimum 5-8 Years’ Experience in the field of Detail Design Consultant (DDC), EPC, verification, and validations of site works etc. for Airport and Railways, Residential, Commercial, Industrial Building.

Essential Responsibilities: -  Engineer– Electronics Component will be responsible for following:

• Preparing design as per the design standards (NFPA, IS, NBC, BS, SBC, International Standard, and benchmarking client’s
• Designing ELV system like FDAS, BMS, TICS, SMS, IBMS, TMCS, CCTV, ACS, Surveillance System, VESDA etc.
• Having Basic knowledge of Modelling, Drafting, detailing and coordination's using latest BIM software's like Revit-MEP, Navisworks, BIM360, AutoCAD and also good knowledge and coordination capability of multi trades like HVAC, Plumbing and Fire Fighting. Following the National and International Codes & Standards as ASHRAE, SMACNA, IPC, NBC, NFPA, IEC, IEEE, IS, IEC etc.
• Ensure schedule and cost considerations are included in design decisions, while maintaining primary responsibility to assure safe and appropriate quality designs.
• Preparation of Equipment Schedules and Bill of Quantities and contractor bill verification.
• Responsible for completion of projects within his/her team to time and cost.
• Undertake and mange liaison with System engineers, third parties and specialist system suppliers and incorporate their requirements in the detail design.
• Authors technical reports of acceptable technical and presentational quality Able to present their work and represent their colleagues on the project in presentations and meetings.
• Good report writing skills, experience of making presentations to and attending meetings with clients is essential.